Royal Alpha5000ML User manual

Instruction Manual
Alpha5000ML Cash Register
ROYAL
®

1 Alpha5000ML owner’s manual
Contents
1. Welcome ...................................................................................... 6
Before Starting............................................................................................. 6
Key Operation .......................................................................................... 6
What is in the Box? ..................................................................................... 7
Important Phone Numbers .......................................................................... 7
2. Getting Started ............................................................................ 8
Getting Started ............................................................................................ 8
Installing the Paper Roll ......................................................................... 10
Installing the Memory Backup Batteries ................................................. 11
Setting the Language ............................................................................. 12
Setting the Date and Time ..................................................................... 12
Programming the Sales Tax ................................................................... 13
PC-Based Software ................................................................................... 14
3. Getting To Know the Cash Register ....................................... 15
How to Get Started .................................................................................... 15
Main Parts and Functions ...................................................................... 16
Printer Compartment ............................................................................. 17
Control Lock .............................................................................................. 17
About the Displays .................................................................................... 18
Clerk Display.......................................................................................... 18

Alpha5000ML owner’s manual 2
Customer Display .................................................................................. 18
Using the Keyboard ................................................................................... 18
Using the Cash Drawer ............................................................................. 21
Using the Accessory Drawer ..................................................................... 22
4. Setting Up Your Cash Register – the Basics ......................... 23
Using the Displays..................................................................................... 23
The Clerk Screen ................................................................................... 24
Navigating the Clerk Screen .................................................................. 24
Adjusting the Contrast on the Clerk Screen ........................................... 25
Adjusting the Backlight Time on the Clerk Screen ................................. 25
Setting Alphanumeric Descriptions............................................................ 25
Using Double Wide Characters.............................................................. 27
Setting Header Messages and Footer Messages ..................................... 27
Printing Options on Receipts ..................................................................... 29
Setting Clerk Numbers and Names ........................................................... 30
Using the Clerk System ............................................................................. 31
Setting Manager Passwords ..................................................................... 31
Setting the Machine Number ..................................................................... 32
Programming Department ......................................................................... 32
Programming Department Names ......................................................... 33
Programming Department Preset Price ................................................. 34
Programming Tax Status ....................................................................... 34
Programming PLU Descriptions ................................................................ 35
Programming PLUs without a Barcode Reader ..................................... 35
Programming PLUs with the Optional Barcode Reader ......................... 36
Printing the Program Confirmation Report ................................................ 37
Clearing an Error ................................................................................... 38
5. Setting up Your Cash Register Parameters ........................... 39
Print Parameters ....................................................................................... 39
1 Receipt ............................................................................................... 40
2 #/NS Information ................................................................................. 40
3 Dept# .................................................................................................. 40
4 Barcode .............................................................................................. 40
5 Receipt No. ......................................................................................... 40
6 Machine No......................................................................................... 40
7 Clerk ................................................................................................... 40
8 NRGT(Non-Resettable Grand Total) .................................................. 40
9 Auto Reprint Receipt ........................................................................... 40
10 Real Time ......................................................................................... 41
11 Bell Paper Out .................................................................................. 41
12 Color ................................................................................................. 41
13 Subtotal ............................................................................................ 41
14 Subtotal Amount ............................................................................... 41
15 Tax Amount ...................................................................................... 41
16 Double-Print ...................................................................................... 41
System Configuration ................................................................................ 42
Date Format ........................................................................................... 42

3 Alpha5000ML owner’s manual
Time Format .......................................................................................... 42
Date/Time Setting .................................................................................. 42
Tax System ............................................................................................ 42
Machine No. .......................................................................................... 43
Receipt No. ............................................................................................ 43
Decimal .................................................................................................. 43
Backlight Time ....................................................................................... 43
Language ............................................................................................... 43
System Information ................................................................................ 43
System Options ......................................................................................... 44
Dept Group (Department Group) ........................................................... 44
-% Setting .............................................................................................. 44
Refund Setting ....................................................................................... 45
Payment Setting .................................................................................... 45
HALO ..................................................................................................... 46
Drawer Max ........................................................................................... 46
Dept Shift Num ...................................................................................... 46
Reprint Counter ..................................................................................... 46
Parameters ................................................................................................ 46
Compulsory Amount .............................................................................. 46
Zero Skip Report.................................................................................... 46
Reset Receipt Printer No. Daily Z .......................................................... 47
Bell Active .............................................................................................. 47
Warn Out of Stock ................................................................................. 47
Clear EJ (Full) ........................................................................................ 47
Parameter Print ......................................................................................... 47
6. Ringing up Sales and Using Training Mode .......................... 48
Ringing up Sales ....................................................................................... 48
Ringing up Sales without a PLU Number ............................................... 49
Ringing up Sales with a PLU Number .................................................... 49
Ringing up Sales with the Optional Barcode Reader ............................. 50
Printing Receipts ....................................................................................... 50
Receipt on Demand ............................................................................... 51
Using Training Mode ................................................................................. 51
Entering and Exiting Training Mode ....................................................... 51
7. Programming Complex Tax Rates .......................................... 53
Selecting the Tax System .......................................................................... 54
Programming Straight Add-on Tax in the United States ............................ 55
Programming Table Tax in the United States ............................................ 55
Calculating Your Tax ............................................................................. 56
Example Tax Chart ................................................................................ 58
The Worksheet ...................................................................................... 59
Using VAT Tax Rates ................................................................................ 59
Printing a Confirmation Report .................................................................. 60

Alpha5000ML owner’s manual 4
8. Running Report ......................................................................... 61
Running the Options Dump Report ........................................................... 62
Running the Department Confirmation Report .......................................... 62
Running the PLU Confirmation Report ...................................................... 63
Running the Clerk Confirmation Report ..................................................... 63
Running the Management Reports............................................................ 63
About X Reports .................................................................................... 64
About Z Reports ..................................................................................... 66
Running Reports ....................................................................................... 67
Financial Report Example ...................................................................... 67
Report Sample ....................................................................................... 69
More Information about the Electronic Journal (EJ) Reports ................. 71
9. Using USB port ......................................................................... 74
Inserting and removing .............................................................................. 74
Data Saving ............................................................................................... 75
Data Loading ............................................................................................. 76
10. Maintenance and Options ...................................................... 77
About the Serial Port ................................................................................. 78
Connecting the Cash Register to a PC...................................................... 78
11. Troubleshooting...................................................................... 79
Paper End or Printer Errors ....................................................................... 79
No Receipt Printing ................................................................................... 80
No Printing on the Receipt ........................................................................ 80
Electronic Journal Memory Errors ............................................................. 80
The Cash Register Does Not Work at All .................................................. 81
The Cash Register Does Not Work at All .................................................. 81
Opening the Drawer When There is no Power .......................................... 81
Half System Clear ..................................................................................... 82
Full System Clear ...................................................................................... 82
If Nothing Helps ......................................................................................... 82
12. Examples ................................................................................. 83
Transaction Codes .................................................................................... 84
Sample Receipt ..................................................................................... 85
Adding Tax to a Non-Taxable Department ................................................ 85
Cash Sale With Tendering Change ........................................................... 86
Cash Sale Without Tendering Change ...................................................... 86
Charge Sale .............................................................................................. 86
Check Sale ................................................................................................ 86
Dept Shift Key ........................................................................................... 87
Exempting Tax On An Item ....................................................................... 87
Minus Percentage Discount Sale .............................................................. 87
Plus Percentage Sale ................................................................................ 88

5 Alpha5000ML owner’s manual
Multiplication of a Department Unit Price .................................................. 89
Multiplying By A Fraction ........................................................................... 89
No-Sale Function (Opening the Cash Drawer) .......................................... 90
Paid-Out Sale ............................................................................................ 90
PLU Sale ................................................................................................... 90
Received-On-Account Sale ....................................................................... 91
Registering A Department Unit Price......................................................... 91
Return Merchandise .................................................................................. 91
Refund operation ....................................................................................... 91
Split Tendering Sale .................................................................................. 92
Error-Correct a Department Preset Price .................................................. 92
Error-Correct a Department Preset with a Minus Percentage Discount .... 93
Error-Correct a Multiplication of a Department Preset Price ...................... 93
Error-Correct a PLU Sale .......................................................................... 94
Error-Correct a PLU Sale with a Minus Percentage Discount ................... 94
Error-Correct a PLU Sale with a Plus Percentage Rate ............................ 95
Error-Correct a Plus Percentage Sale ....................................................... 95
Voiding an Entire Sale before Finishing the Sale ...................................... 96
13. Product Information ............................................................... 97
Specifications and Safety .......................................................................... 97
Safety and Legal Notices .......................................................................... 98
Software Licensing Agreement ................................................................. 99
Manufacturer’s Limited Warranty............................................................. 100
14. Ordering Supplies and Accessories ................................... 102

Alpha5000ML owner’s manual 6
CHAPTER 1
Welcome
Congratulations on purchasing your new Royal cash register! This register is
designed to be easy to use so you can focus more on running your business.
Before Starting
Please read the following before you start to use the manual to set up and
customize the cash register.
Key Operation
When you need to press a key, you see a picture of the key you need to press and
the name of the key is in another font. For example:
1 If you are ringing up a clear, press the clear key.
If you need to type something in the Number keys area, what you need to type is
shown in a special font. For example:
2 Using the Number keys, press444444and then press the enter key.

7 Alpha5000ML owner’s manual
What is in the Box?
 Cash Register
 Instruction manual
 (1) black plastic journal winder spindle
 (2) starter rolls of standard thermal paper tape(58mm), Royal Reorder
Number(013127)
 (3) memory back-up batteries (AA)(must be installed in the cash register)
 5 ft. USB Cable for PC Connection
 Keys: (2) Cash Drawer Keys(777)
(2) Manager’s Program Keys (MA, 33 I)
(2) Operator Register Keys (OP, 33 A)
IT IS IMPORTANT THAT YOU READ THE INITIAL SET-UP AND MAINTENANCE
INSTRUCTIONS BEFORE ATTEMPTING TO OPERATE THE CASH REGISTER.
Important Phone Numbers
If you need help or want to order additional supplies, use the following contact
information.
Customer Service: 1-800-272-6229 (USA)
1-888-266-9380 (Canada)
01-800-849-4826 (Mexico)
Ordering Supplies: 1-888-261-4555
Website: www.royal.com
To order items, see Ordering Supplies and Accessories on page 101.
***VERY IMPORTTANT***
Your MUST INITIALIZE the cash register after unpacking it and while plugging it
for the first time. This is before and programming or starting to use it. See Full system
clear in page81

Alpha5000ML owner’s manual 8
CHAPTER 2
Getting Started
Setting up your cash register consists of the following steps:
1 Unpacking the cash register
2 Installing the Paper Roll
3 Plugging the cash register into a power source
4 Installing the memory Batteries
5 Setting the Language
6 Setting the Date And Time
7 Programming the Sales Tax
Follow the on screen prompts to program the cash register.
Proceed to chapter 3 Getting to Know the Cash Register, page 15 and chapter4
Setting Up Your Cash Register-the Basics, page 23 to set up the basics of the cash
register.
Getting Started
The Alpha5000ML has a 4-Line LCD operator screen; setup is prompted through on
screen instructions in PRG mode after you plug power into the cash register. This
chapter will further explain the setup options.