Ruijie RG-EG210G-E Series Installation and operating manual

Ruijie RG-EG210G-E Series Routers
Hardware Installation and Reference Guide

Copyright Statement
Ruijie Networks©2021
Ruijie Networks reserves all copyrights of this document. Anyreproduction, excerption, backup, modification, transmission,
translation or commercial use of this document or any portion of this document, in any form or by any means, without the
prior written consent of Ruijie Networks is prohibited.
Exemption Statement
This document is provided “as is”. The contents of this document are subject to change without any notice. Please obtain
the latest information through the Ruijie Networks website. Ruijie Networks endeavors to ensure content accuracy and will
not shoulder any responsibility for losses and damages caused due to content omissions, inaccuracies or errors.

Preface
Thank you for using our products. This manual will guide you through the installation of the device.
This manual describes the functional and physical features and provides the device installation steps, hardware
troubleshooting, module technical specifications, and specifications and usage guidelines for cables and connectors.
Audience
It is intended for the users who have some experience in installing and maintaining network hardware. At the same time, it
is assumed that the users are already familiar with the related terms and concepts.
Obtaining Technical Assistance
Ruijie Networks Website: https://www.ruijienetworks.com/
Technical Support Website: https://ruijienetworks.com/support
Case Portal: https://caseportal.ruijienetworks.com
Community: https://community.ruijienetworks.com
Technical Support Email: [email protected]
Skype: [email protected]
Related Documents
Documents
Description
Configuration Guide
Describes network protocols and related mechanisms that supported by the
product, with configuration examples.
Command Reference
Describes the related configuration commands, including command modes,
parameter descriptions, usage guides, and related examples.
Symbol Conventions
Means reader take note. Notes contain helpful suggestions or references.
Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of
data.

Ruijie RG-EG210G-E Series Routers Hardware Installation and Reference Guide Product Overview
1 Product Overview
Featured with global-leading semiconductor technologies and communication control technologies, Ruijie RG-EG210G-E
series router is a data communication product developed by Ruijie Networks with independent intellectual property right.
The RG-EG210G-E series router is designed according to international standards, similar to the mainstream router
products in the international market. By reading this manual, a network administrator familiar with mainstream router
configuration commands can use this device without training.
1.1 RG-EG210G-E
Specifications
Model
RG-EG210G-E
CPU
Dual-core CPU with the clock speed of 1.35GHz
Flash Memory
16MB
SDRAM
DDRIII 256MB
Power Module
AC input:
Rated voltage range: 100V to 240V
Maximum voltage range: 90V to 264V
Frequency: 50/60 Hz
Rated current: 0.6A
Earth Leakage
Current
≤3.5mA
EEE
Not supported
PoE
Not supported
Power Consumption
＜15W
Working
Temperature
0ºC to 40ºC (32ºF to 104ºF)
Storage
Temperature
-40ºC to 70ºC (-40ºF to 158ºF)
Working Humidity
10% to 90% RH
Storage Humidity
5% to 95% RH
Fan
N/A
Temperature
Warning
Not supported
EMC Standards
GB9254 CLASS A
EN 55032:2015+AC:2016
EN 61000-3-2:2014
EN 61000-3-3:2013
EN 55035:2017

Ruijie RG-EG210G-E Series Routers Hardware Installation and Reference Guide Product Overview
ETSI EN 300 386 V2.1.1 (2016-07)
Safety Standards
GB4943-2011
EN 62368-1
Dimensions
Width: 440mm
Depth: 201.5mm (including panel)
Height: 43.6mm
Weight
2.35kg
RG-EG210G-E is a class A product. In a domestic environment, this product may cause radio interference in which
case the user may be required to take adequate measures.
Appearance
Figure 1-1 Appearance of RG-EG210G-E
Figure 1-2 Front Panel of RG-EG210G-E
Note
1. System status LED
2. Reset button
3. LAN ports
4. LAN/WAN ports
5. WAN port
Reset button: Press the button for less than 2 seconds, the system will restart; press for more than 5 seconds until
the system status LED blinks, the system will restore the factory settings and restart. After the device restores the
factory settings, the default management address is http://192.168.110.1.

Ruijie RG-EG210G-E Series Routers Hardware Installation and Reference Guide Product Overview
Figure 1-3 Back Panel of RG-EG210G-E
Note
1. Grounding pole
2. Three-hole AC power receptacle
3. Power cord retention clips
Power Supply
The RG-EG210G-E router adopts AC power input.
AC input:
Rated voltage range: 100V to 240V, 50Hz/60Hz
Maximum voltage range: 90V to 264V, 47Hz to 63Hz
Frequency: 50Hz/60Hz
Rated current: 0.6A
Power cord: 10A power cord
Heat Dissipation
The RG-EG210G-E adopts natural heat dissipation, thereby ensuring normal function of the device in the specified
environment. 10 cm distance space should be reserved at both sides and the back plane of the cabinet to allow air
circulation. It is recommended to clean the device once every 3 months to avoid dust from blocking vents.
Port
Port
Description
WAN
1 WAN port, used to connect to the DSL/Cable modem for Internet access.
LAN
9 LAN ports, used to connect to the computer, switch or AP.
LED Indicator
LED Indicator
Description
Status
Blinking green (0.5Hz): The device is not connected to Ruijie Cloud.
Solid green: The device has started up, and is connected to Ruijie Cloud.
Blinking green (10Hz): The device is restoring the factory settings or starting up.
Link/ACT
Solid green: The port is up.
Blinking green: Data are being forwarded on the port.

Ruijie RG-EG210G-E Series Routers Hardware Installation and Reference Guide Preparation before Installation
2 Preparation before Installation
2.1 Safety Suggestions
To avoid personal injury and equipment damage, please carefully read the safety suggestions before you install the
RG-EG210G-E series router.
The following safety suggestions do not cover all possible dangers.
2.1.1 Installation
Keep the chassis clean and free from any dust.
Do not place the equipment in a walking area.
Do not wear loose clothes or accessories that may be hooked or caught by the device during installation and
maintenance.
2.1.2 Movement
Do not frequently move the device.
When moving the device, note the balance and avoid hurting legs and feet or straining the back.
Before moving the device, turn off all power supplies and dismantle all power modules.
2.1.3 Electricity
Observe local regulations and specifications when performing electric operations. Relevant operators must be
qualified.
Before installing the device, carefully check any potential danger in the surroundings, such as ungrounded power
supply, and damp/wet ground or floor.
Before installing the device, find out the location of the emergency power supply switch in the room. First cut off the
power supply in the case of an accident.
Try to avoid maintaining the switch that is powered-on alone.
Be sure to make a careful check before you shut down the power supply.
Do not place the equipment in a damp location. Do not let any liquid enter the chassis.
Any non-standard and impropriate electric operations may cause an accident such as a fire or electrical shock, thus
causing severe even fatal damage to human bodies and equipment.
Direct or indirect touch through a wet object on high-voltage and commercial electricity may bring a fatal danger.
If a power supply system is equipped with a leakage protector (also referred to as "leakage current switch" or "leakage
current breaker"), the rated leakage action current of each leakage protector is greater than twice of the theoretical
maximum leakage current of all the power supplies in the system. For example, if a system is equipped with eight
identical power supplies, the leakage current of each power supply is equal to or less than 3.5 mA, and the leakage
current of the system totals 56 mA. A leakage protector with 30 mA rated action current supports less than five power

Ruijie RG-EG210G-E Series Routers Hardware Installation and Reference Guide Preparation before Installation
supplies (that is, Action current of the leakage protector/2/Maximum leakage current of each power supply = 30/2/3.5
= 4.28). In other words, the leakage protector with 30 mA rated action current supports no more than four power
supplies. In this case, the sixteen power supplies in the system require at least four leakage protectors with 30 mA
rated action current and each leakage protector supports four power supplies. If power supplies in a system differ in
models, the rated leakageaction current ofeach leakage protector divided by two is greater than the sum ofmaximum
leakage currents of all the power supplies. The rated leakage non-action current of a leakage protector shall be 50%
of the leakage action current. Take a leakage protector with 30 mA rated leakage action current as an example. The
rated leakage non-action current shall be 15 mA. When the leakage current is below 15 mA, the protector shall not
act. Otherwise, misoperation may easily occur due to high sensitivity and thus the leakage protector trips, devices
are powered off, and services are interrupted.
To guarantee personal safety, the rated leakage action current of each leakage protector in the system must beequal
to or less than 30 mA (human body safety current is 30 mA). When twice of the total leakage current of the system is
greater than 30 mA, the system must be equipped with two or more leakage protectors.
For the leakage current value of each power supply model, see the power supply model parameter table in Chapter
1.
2.1.4 Static Discharge Damage Prevention
To prevent damage from static electricity, pay attention to the following:
Proper grounding of grounding screws on the back panel of the device.
Indoor dust prevention
Proper humidity conditions
2.2 Installation Site Requirements
To ensure the normal working and a prolonged durable life of the equipment, the installation site must meet the following
requirements.
2.2.1 Installation Site
If the router is installed in the cabinet, the following requirements shall be met:
Make sure sufficient room has been reserved for the air intake and air vent of router to facilitate the heat elimination
of the router chassis.
Make sure the cabinet is equipped with a good ventilation and cooling system.
Make sure the cabinet and workbench is steady enough and capable of withstanding the weight of the router and its
accessories.
Make sure the cabinet is properly grounded.
2.2.2 Ventilation
For the RG-EG210G-E router, a sufficient space (at least 10 cm distances from both sides and the back plane of the
cabinet) should be reserved at the ventilation openings to ensure the normal ventilation. After various cables have been
connected, they should be arranged into bundles or placed on the cabling rack to avoid blocking the air inlets. It is

Ruijie RG-EG210G-E Series Routers Hardware Installation and Reference Guide Preparation before Installation
recommended to clean the router at regular intervals (like once every 3 months). Especially, avoid dust from blocking the
screen mesh on the back of the cabinet.
2.2.3 Temperature and Humidity
To ensure the normal operation and prolong the service life of router, you should keep proper temperature and humidity
in the equipment room.
If the equipment room has temperature and humidity that do not meet the requirements for a long time, the equipment
may be damaged.
In an environment with high relative humidity, the insulating material may have bad insulation or even leak
electricity. Sometimes the materials may suffer from mechanical performance change and metallic parts may get
rusted.
In an environment with low relative humidity, however, the insulating strip may dry and shrink. Static electricity may
occur easily and endanger the circuit on the equipment.
In an environment with high temperature, the equipment is subject to even greater harm, as its performance may
degrade significantly and various hardware faults may occur.
Table 2-1 Temperature and Humidity Requirements of the RG-EG210G-E Series Router
Temperature
Relative Humidity
0 ºC to 40ºC (32ºF to 104ºF)
10% to 90% (-40ºF to 158ºF)
The requirements for the sampling site of the temperature and humidity in the operating environment of the device
are as follows:
There is no protective plate at the front or back of the equipment rack.
The vertical height is 1.5 m above the floor.
The distance from the front panel of the equipment is 0.4 m.
2.2.4 Cleanness
Dust poses a severe threat to the running of the equipment. The indoor dust falling on the equipment may be adhered by
the static electricity, causing bad contact of the metallic joint. Such electrostatic adherence may occur more easily when
the relative humidity is low, not only affecting the useful life of the equipment, but also causing communication faults.
Table 2-2 Requirements for the Dust Content and Granularity in the Equipment Room
Dust
Unit
Density
Diameter≥0.5μm
Particles/m3
≤3.5×106
Diameter≥5μm
Particles/m3
≤3×104
Apart from dust, the salt, acid and sulfide in the air in the equipment room must also meet strict requirements, as such
poisonous substances may accelerate the corrosion of the metal and the aging of some parts. The equipment room
should be protected from the intrusion of harmful gases such as sulfur dioxide, sulfured hydrogen, nitrogen dioxide, and
chlorine.
Table 2-3 Requirements for Harmful Gases in the Equipment Room
Gas
Average (mg/m3)
Maximum (mg/m3)

Ruijie RG-EG210G-E Series Routers Hardware Installation and Reference Guide Preparation before Installation
SO2
0.3
1.0
H2S
0.1
0.5
NO2
0.5
1.0
Cl2
0.1
0.3
2.2.5 Grounding
A good grounding system is the basis for the stable and reliable operation of the RG-EG210G-E series router. It is the
chief condition to prevent lightning stroke and resist interference. Please carefully check the grounding conditions on the
installation site according to the grounding requirements, and perform grounding operations properly as required.
Safety Grounding
The equipment using AC power supply must be grounded by using the yellow/green safety grounding cable. Otherwise,
when the insulating resistance decreases the power supply and the enclosure in the equipment, electric shock may
occur.
The building must provide protective grounding connection to ensure that the device is connected to the protection
location.
CE warning: Operation of this equipment in a residential environment could cause radio interference.
Lightning Grounding
The lightning protection system of a facility is an independent system that consists of the lightning rod, download
conductor and the connector to the grounding system, which usually shares the power reference ground and
yellow/green safety cable ground. The lightning discharge ground is for the facility only, irrelevant to the equipment.
EMC Grounding
The grounding required for EMC design includes shielding ground, filter ground, noise and interference suppression, and
level reference. All the above constitute the comprehensive grounding requirements. The resistance of earth wires
should be less than 1Ω. The RG-EG210G-E series router’s back plane is reserved with one grounding pole.
2.2.6 EMI
Electro-Magnetic Interference (EMI), from either outside or inside the equipment or application system, affects the
system in the conductive ways such as capacitive coupling, inductive coupling, and electromagnetic radiation.
There are two types of electromagnetic interference: radiated interference and conducted interference, depending on the
type of the transmission path.
When the energy, often RF energy, from a component arrives at a sensitive component via the space, the energy is
known as radiated interference. The interference source can be either a part of the interfered system or a completely
electrically isolated unit. Conducted interference results from the electromagnetic wire or signal cable connection
between the source and the sensitive component, along which cable the interference conducts from one unit to another.
Conducted interference often affects the power supply of the equipment, but can be controlled by a filter. Radiated
interference may affect any signal path in the equipment and is difficult to shield.
For the AC power supply system TN, single-phase three-core power socket with protective earthing conductors
(PE) should be adopted to effectively filter out interference from the power grid through the filtering circuit.

Ruijie RG-EG210G-E Series Routers Hardware Installation and Reference Guide Preparation before Installation
The grounding device of the router must not be used as the grounding device of the electrical equipment or anti-
lightning grounding device. In addition, the grounding device of the router must be deployed far away from the
grounding device of the electrical equipment and anti-lightning grounding device.
Keep the equipment away from high-power radio transmitter, radar transmitting station, and high-frequency large-
current device.
Measures must be taken to shield static electricity.
2.3 Installation Tool Requirements
Table 2-4 List of Installation Tools
Common Tools
Phillips screwdriver, related copper and fiber cables, bolts, diagonal pliers, cable ties
Special Tools
Wire stripper, crimping pliers, RJ-45 crimping pliers, punch down tool
Meter
Multimeter
The tool kit is customer-supplied.

Ruijie RG-EG210G-E Series Routers Hardware Installation and Reference Guide Installing the Router
3 Installing the Router
3.1 Installation Flowchart
Please take the following steps:
Figure 3-1 Installation Flowchart
3.2 Confirmations before Installation
Before installation, please confirm the following points:
Whether ventilation requirements are met for the device
Whether the requirements of temperature and humidity are met for the device
Whether power cables are already laid out and whether the requirements of electrical current are met
Whether related network adaption lines are already laid out
Preparation before installation
Install the device to the specified position
Ground the device
Connect the external port cables
Bundle the cables
Check the installation
End
Connect the power cables

Ruijie RG-EG210G-E Series Routers Hardware Installation and Reference Guide Installing the Router
3.3 Mounting the Router
3.3.1 Mounting the Router to a Standard 19-inch Cabinet
The RG-EG210G-E series routers follow the EIA standard dimensions and can be installed in 19-inch cabinet.
Step 1: Attach the mounting brackets to the router with the supplied screws, as shown in Figure 3-1.
Figure 3-1 Attaching the Mounting Bracket to RG-EG210G-E
Step 2: Use the supplied M6 screws and cage nuts to securely attach the mounting brackets to the cabinet.
Installation Steps
Reserve sufficient space for front and back doors of the cabinet for maintenance.
Mount the cabinet at the designed location as planned.
Install the appropriate cable management bracket and cables.
Install the tray and wiring layer on the cabinet according to the configuration of one cabinet with one device installed or
one cabinet with multiple devices installed.
3.3.2 Mounting the Router to a Workbench
In some cases, users do not have the 19-inch standard cabinet. The common solution is to place the router on a clean
workbench. The operation is simple as follows:
Step 1: Attach the four rubber pads to the four corners on the bottom.
Step 2: Place the router on the workbench and ensure good ventilation condition around the router.
3.4 Grounding the Router
RG-EG210G-E has a PGND on the back panel. First connect the PGND to the grounding lug of the rack and then
connect the grounding lug to the grounding bar of the equipment room.
Precautions
The sectional area of the grounding wire should be determined according to the possible maximum current. Cables
of good conductor should be used.

Ruijie RG-EG210G-E Series Routers Hardware Installation and Reference Guide Installing the Router
Do not use bare wire.
The grounding electric resistance should be less than 1Ω.
To guarantee the security of the body and the device, the router must be well-grounded. The grounding resistance
for combined grounding should be less than 1Ω.
The maintenance personnel shall check whether or not the AC socket powering the router is well connected to the
building protective earth (PE). If not, the personnel shall connect the grounding lug of the AC socket with the PE by using
a grounding connector.
The AC socket shall be installed near the equipment and shall be easily used.
When installing the router, make sure the grounding is connected first and disconnected last.
The cross-sectional area of PE conductor shall be at least 2.5 mm2(12AWG).
3.5 Installing Power Cables
RG- EG210G-E series router uses 3-conductor power cables. You are suggested to use a single-phase 3-conductor outlet
or a multifunction microcomputer outlet with neutral connector. The neutral point of the power supply shall be securely
grounded in the building. In most buildings, the neutral point of a power supply has been grounded during the construction.
You need to make sure the power supply is properly grounded.
Please take the following steps:
Plug one end of the power cable into the power socket on the backpanel of the router, and plug the other end into the
AC power supply outlet.
Check whether the power LED on the front panel of the router lights up or not. The LED indicator will light up if the
power supply is properly connected.
3.6 Connecting the External Port Cables
Step 1: Connect one end of the RJ45 connector to the Ethernet interface of the device board, and the other end to the
NMS or a control terminal.
Step 2: Insert the twisted pair with the RJ45 port into the appropriate interface according to the identification on the panel
of the module. Distinguish the crossover cable and straight-through cable.
3.7 Installation Verification
Verifying the Cabinet
Verify if the external power supply matches the distribution panel of the cabinet.
After equipment is installed, verify if the front/back cabinet doors can be closed.
Verify that the cabinet has been fastened completely, and does not move or tilt.
Verify that the equipment has been installed in the cabinet, and all the cables have been fastened to the cabinet.
Verifying the Cables

Ruijie RG-EG210G-E Series Routers Hardware Installation and Reference Guide Installing the Router
Verify that the fibers and twisted pairs match the ports.
Verify that the cables have been bound properly.

Ruijie RG-EG210G-E Series Routers Hardware Installation and Reference Guide System Debugging
4 System Debugging
4.1 Establishing the Debugging Environment
Establishing the Debugging Environment
Connect the PC to the LAN port of the router, and configure the PC to obtain an IP address automatically.
Or connect the cable of AP to the LAN port of the router. After the AP is powered on, it will broadcast the SSID starting
with @Ruijie-m. You can connect to the SSID for configuration.
Figure 4-1 Schematic Diagram of the Configuration Environment
4.2 Startup Check
4.2.1 Checking before the Device is Powered on
The router is fully grounded.
The power cable is correctly connected.
The power supply voltage complies with the requirement of the router.
The cable of the PC is properly connected to the LAN port of the router. The parameter settings are correct.
4.2.2 Checking after Program Startup (Recommended)
After power-on, you are recommended to perform the following checks to ensure the normal operation of follow-up
configurations.
Check whether the status of the device indicator is normal.

Ruijie RG-EG210G-E Series Routers Hardware Installation and Reference Guide System Debugging
4.3 Configuring Router
To use the router, more configuration should be made on the device. Please refer to the corresponding command reference
and configuration guide.

Ruijie RG-EG210G-E Series Routers Hardware Installation and Reference Guide Maintenance and Troubleshooting
5 Maintenance and Troubleshooting
5.1 General Troubleshooting Procedure
5.2 Troubleshooting Common Faults
Symptom
Possible Causes
Solution
Forgetting the login
password
A password is manually configured but
it is forgotten.
Press the Reset Button for more than 5 seconds to
restore the default password.
The status indicator is
not on after the device
is started.
The power supply module does not
supply power.
Check whether the power socket at the equipment
room is normal and whether the power cable of the
device is in good contact.
The device is not working
properly after installation
Check the cabinet installation
Check whether the device is properly
mounted on the cabinet
Check power supply
Check LED indicators
Check cable connection
Contact Ruijie for any hardware
faults

Appendix A Connectors and Connection Media
1000BASE-T/100BASE-TX/10BASE-T Ports
The 1000BASE-T/100BASE-TX/10BASE-T is a port that supports adaptation of three rates, and automatic MDI/MDIX
Crossover at these three rates.
The 1000BASE-T complies with IEEE 802.3ab, and uses the cable of 100-ohm Category-5 or Supper Category-5 UTP or
STP, which can be up to 100 m.
The 1000BASE-T port uses four pairs of wires for transmission, all of which must be connected. Figure A-1 shows the
connections of the twisted pairs used by the 1000BASE-T port.
Figure A-1 Four Twisted Pairs of the 1000BASE-T
In addition to the above cables, the 100BASE-TX/10BASE-T can also use 100-ohm Category-3, 4, 5 cables for 10 Mbps,
and 100-ohm Category-5 cables for 100 Mbps, both of which can be up to 100 m. Figure A-2 shows the pinouts of the
100BASE-TX/10BASE-T.
Figure A-2 Pinouts of the 100BASE-TX/10BASE-T
Figure A-3 shows the straight-through and crossover cable connections for the 100BASE-TX/10BASE-T.
Figure A-3 Connections of the Twisted Pairs of the 100BASE-TX/10BASE-T

Optical Fiber Connection
For the optical fiber ports, select single-mode or multiple-mode optical fibers for connection according to the fiber module
connected. The connection schematic diagram is shown in Figure A-4:
Figure A-4 Optical Fiber Connections