Ruijie Reyee RG-EW3000GX PRO Installation and operating manual

Ruijie Reyee RG-EW3000GX PRO Home Wi-
Fi Router
Hardware Installation and Reference Guide
Document Version: V1.0
Date: 2023-09-27

Copyright
Copyright © 2023 Ruijie Networks
All rights are reserved in this document and this statement.
Any reproduction, excerption, backup, modification, transmission, translation, or commercial use of this
document or any portion of this document, in any form or by any means, without the prior written consent of
Ruijie Networks is prohibited.
, and other Ruijie networks logos are trademarks of Ruijie Networks.
All other trademarks or registered trademarksmentioned in this document are owned by their respective owners.
Disclaimer
The products, services, or features you purchase are subject to commercial contracts and terms. Some or all of
the products, services, or features described in this document may not be within the scope of your purchase or
use. Unless otherwise agreed in the contract, Ruijie Networks does not make any express or implied statement
or guarantee for the content of this document.
The content of this document will be updated from time to time due to product version upgrades or other reasons.
Ruijie Networks reserves the right to modify the content of the document without any notice or prompt.
This manual is for reference only. Ruijie Networks endeavors to ensure content accuracy and will not shoulder
any responsibility for losses and damages caused due to content omissions, inaccuracies or errors.

I
Preface
Technical Support
Official website of Ruijie Reyee: https://www.ruijienetworks.com/products/reyee
Technical Support Website: https://ruijienetworks.com/support
Case Portal: https://caseportal.ruijienetworks.com
Community: https://community.ruijienetworks.com
Technical Support Email: [email protected]
Conventions
1. GUI Symbols
Interface
symbol
Description
Example
Boldface
1. Button names
2. Window names, tab name, field name and
menu items
3. Link
1. Click OK.
2. Select Config Wizard.
3. Click the Download File link.
>
Multi-level menus items
Choose System > Time.
2. Signs
The signs used in this document are described as follows:
Danger
An alert that calls attention to safety instruction that if not understood or followed can result in personal injury.
Warning
An alert that calls attention to important rules and information that if not understood or followed can result in
data loss or equipment damage.
Caution
An alert that calls attention to essential information that if not understood or followed can result in function
failure or performance degradation.
Note
An alert that contains additional or supplementary information that if not understood or followed will not lead to
serious consequences.
Specification
An alert that contains a description of product or version support.

II
3. Note
This manual introduces the features of the product and offers guidance on configuration and testing.

i
Contents
Preface...................................................................................................................................................I
1 Product Introduction...........................................................................................................................1
1.1 Overview....................................................................................................................................1
1.2 Package Contents......................................................................................................................1
1.3 Appearance................................................................................................................................2
1.3.1 Front Panel.....................................................................................................................2
1.3.2 Rear Panel.....................................................................................................................3
1.4 Technical Specifications............................................................................................................4
1.5 Power Supply Technical Specifications.....................................................................................6
1.6 Cooling.......................................................................................................................................6
2 Preparing for Installation....................................................................................................................7
2.1 Safety Precautions.....................................................................................................................7
2.2 Installation Environment Requirements.....................................................................................7
2.2.1 Temperature and Humidity.............................................................................................7
2.2.2 Cleanliness.....................................................................................................................8
2.2.3 ESD Protection Requirements.......................................................................................8
2.2.4 Anti-interference.............................................................................................................8
2.2.5 Checking the Mounting Workbench...............................................................................9
2.3 Tools ..........................................................................................................................................9
3 Installation........................................................................................................................................10
3.1 Before You Begin.....................................................................................................................10
3.2 Safety Precautions Before Installation.....................................................................................10
3.3 Installation Procedures............................................................................................................10

ii
3.3.1 Installing the Router.....................................................................................................10
3.3.2 Connecting Cables.......................................................................................................11
3.4 Bundling Cables.......................................................................................................................11
3.5 Verifying Installation.................................................................................................................12
4 Debugging........................................................................................................................................13
4.1 Setting Up the Configuration Environment..............................................................................13
4.2 Powering On............................................................................................................................13
4.2.1 Checklist Before Power-on..........................................................................................13
4.2.2 ChecklistAfter Power-on .............................................................................................13
4.3 Troubleshooting Power Failures..............................................................................................13
5 Monitoring and Maintenance............................................................................................................14
5.1 Monitoring................................................................................................................................14
5.2 Hardware Maintenance............................................................................................................14
6 Common Troubleshooting................................................................................................................15
6.1 Troubleshooting Flowchart ......................................................................................................15
6.2 Common Faults........................................................................................................................15
6.2.1 The LED Is Off After the Device Is Powered On..........................................................15
6.2.2 Ethernet Port Is Not Working After the Ethernet Cable Is Plugged In.........................15
6.2.3A Client Cannot Discover the SSID of the Router .......................................................15
6.2.4A Client Cannot Discover the 5 GHz SSID of the Router............................................16
7 Appendixes.......................................................................................................................................17
7.1 Appendix A Connectors and Media.........................................................................................17
7.2 Appendix C Compliance Statements.......................................................................................18

Hardware Installation and Reference Guide Product Introduction
1
1 Product Introduction
1.1 Overview
The RG-EW3000GX PRO router is a portable gigabit wireless router designed for small- or medium-sized indoor
scenarios covering apartments, villas, residential buildings, and small business offices. Complying with IEEE
802.11a/b/g/n/ac/ax standards, this router supports both 5 GHz and 2.4 GHz bands, as well as 2 x 2 MU-MIMO
technology, delivering ultra-fast speeds reaching up to 574 Mbps at 2.4 GHz, 2402 Mbps at 5 GHz, and a
combined rate of 2975 Mbps. In addition to an uplink port (WAN port), this router also provides three gigabit
downlink ports (LAN ports) for connecting to wired clients, making this router an ideal choice for meeting indoor
wired and wireless deployment requirements.
1.2 Package Contents
Table 1-1 Package Contents
No.
Item
Quantity
1
RG-EW3000GX PRO Router
1
2
Power Adapter (12 V DC/1.5 A)
1
3
Ethernet Cable
1
4
Quick Installation Guide
1
5
Warranty Card
1
Note
The package contents are general delivery contents, and are subject to the terms of the order contract. Please
check your goods carefully against the package contents or order contract. If you have any questions, please
contact the distributor.

Hardware Installation and Reference Guide Product Introduction
2
1.3 Appearance
1.3.1 Front Panel
Figure 1-1 Front Panel
Table 1-2 LEDs
No.
Item
Description
1
System LED (labeled SYS)
Solid red: The router is not connected to the
Internet, or to the primary router when used as a
secondary router.
Solid green: The router is connected to the Internet,
or to the primary route, with an RSSI > -78dBm
Blinking green: The router is starting
/rebooting/upgrading.
Solid orange: The mesh connection is weak, with an
RSSI ≤ -78dBm.

Hardware Installation and Reference Guide Product Introduction
3
1.3.2 Rear Panel
Figure 1-2 Rear Panel
Table 1-3 Ports and Buttons
No.
Item
Description
1
Gigabit LAN port
10 Mbps/100 Mbps/1000 Mbps Base-T downlink port
2
Gigabit LAN port
10 Mbps/100 Mbps/1000 Mbps Base-T downlink port,
supporting IPTV
3
Gigabit Ethernet port
(labeled WAN/LAN)
10 Mbps/100 Mbps/1000 Mbps Base-T port
4
Gigabit WAN port
10 Mbps/100 Mbps/1000 Mbps Base-T uplink port
5
DC power cord connector
Connects to a 12 V/1.5 ADC power adapter to supply
power to the router.
6
Reset button
Press and hold for less than 1 second: No action is
triggered.
Press and hold for more than 10 seconds: The router is
restored to factory defaults.
7
Mesh LED
Blinking: The meshing is in process.
Off: Not meshed.
On: Meshed successfully.

Hardware Installation and Reference Guide Product Introduction
4
No.
Item
Description
8
Mesh button
Press and hold for less than 2 seconds: The router
establishes a mesh network with nearby unconfigured
Reyee routers or range extenders.
1.4 Technical Specifications
Table 1-4 Specification
Radio
Specifications
2.4 GHz & 5 GHz dual-radio dual-stream
Protocol and
Standard
Supporting 802.11ax, 802.11ac wave2, 802.11ac wave1, and
802.11a/b/g/n standards for simultaneous operation
Operating
Frequency Bands
802.11b/g/n/ax: 2.4 GHz to 2.4835 GHz
802.11a/n/ac/ax: 5.1 GHz: 5.150 to 5.350 GHz; 5.4 GHz: 5.470 GHz to
5.725 GHz; 5.8 GHz: 5.725 GHz to 5.850 GHz
Antenna Type
External flat omni-directional antenna
2.4 GHz: 5 dBi
5.1 GHz: 5 dBi
5.8 GHz: 5 dBi
Spatial Streams
2.4 GHz: 2 x 2 MIMO
5 GHz: 2 x 2 MIMO
Data Rate
2.4 GHz: up to 574 Mbps
5 GHz: up to 2402 Mbps
Combined: up to 2.974 Gbps
Modulation
Technology
OFDM: BPSK@6/9 Mbps,QPSK@12/18 Mbps,16QAM@24 Mbps,
64QAM@48/54 Mbps
DSSS: DBPSK@1 Mbps, DQPSK@2 Mbps, and [email protected]/11 Mbps
MIMO-OFDM: BPSK, QPSK, 16QAM, 64QAM, 256QAM, and1024QAM
OFDMA
Receive
Sensitivity
2.4 GHz: 20 MHz
802.11b: -91 dBm (1 Mbps)
802.11g: -91 dBm (6 Mbps), -72 dBm (54 Mbps)
802.11n: -90 dBm (MCS0), -70 dBm (MCS7)

Hardware Installation and Reference Guide Product Introduction
5
5 GHz: 20 MHz
802.11n: -85 dBm (MCS0), -67 dBm (MCS7)
802.11a: -89 dBm (6 Mbps), -72 dBm (54 Mbps)
802.11ac: -90 dBm (MCS0), -63 dBm (MCS8)
802.11ax: -88 dBm (MCS0), -62 dBm (MCS8), -58 dBm (MCS11)
Max. Transmit
Power
2400 MHz to 2483.5 MHz ≤ 20 dBm (EIRP);
5150 MHz to 5350 MHz ≤23 dBm (EIRP);
5470 MHz to 5725 MHz ≤30 dBm (EIRP);
5725 MHz to 5850 MHz ≤30 dBm (EIRP);
Power Step
0.25%
Dimensions (W x
D x H)
260 mm x 140 mm x 30 mm (10.24 in. x 5.51 in. x 1.18 in.) (excluding the
accessories and mounting brackets)
Net Weight
0.48 kg
Service Ports
Real panel: 1 x 10 Mbps/100 Mbps/1000 Mbps Base-T uplink port (WAN
port)
Real panel: 3 x 10 Mbps/100 Mbps/1000 Mbps Base-T downlink port
(LAN port)
Management Port
N/A
Status LED
1 x system LED, 1 x mesh LED
Power Supply
AC/DC power adapter (12 V/1.5 A DC)
Max. Power
Consumption
< 18 W
Bluetooth 5.0
Not supported
Environment
Operating temperature: -10°C to 40°C (14°F to 104°F)
Storage temperature: –40°C to +70°C (–40°F to +158°F)
Operating humidity: 5% to 95% (non-condensing)
Storage humidity: 5% to 95% (non-condensing)
Installation
Placed on a desktop or mounted on a wall with screws
Certification
CE, IC, CB, cTUVus, FCC

Hardware Installation and Reference Guide Product Introduction
6
MTBF
> 25000 H
1.5 Power Supply Technical Specifications
The RG-EW3000GX PRO router supports 12 V/1.5 A DC power supply, and is supplied with a 12 V/1.5 A DC
power adapter. Technical specifications of the DC power adapter connector:
Inner Diameter
Outer Diameter
Depth
2.10±0.05 mm (0.082±0.002 in.)
5.50±0.05 mm (0.217±0.05
in.)
9.5 mm (0.37 in.)
1.6 Cooling
This router adopts a fanless design. Therefore, a sufficient clearance needs to be maintained around the router
for cooling.

Hardware Installation and Reference Guide Preparing for Installation
7
2 Preparing for Installation
2.1 Safety Precautions
The RG-EW3000GX PRO router plays a vital role in connecting networks, and its proper functioning is crucial
for ensuring the normal operation of all interconnected subnetworks.
The following safety precautions must be followed during installation and use:
Do not place the device in a damp or wet location, and keep the device away from any kind of liquid.
Install the device in a position far away from heat sources.
Wear an ESD wrist strap during installation and maintenance.
Do not wear loose clothing and tighten your belt, scarf, and sleeves to prevent clothing from getting caught
on the device and causing damage.
Keep tools and accessories away from walking areas to avoid damage.
You are advised to use an uninterruptible power source (UPS) to avoid power failures and disturbance.
2.2 Installation Environment Requirements
The RG-EW3000GX PRO router must be installed indoors to ensure its normal operation and prolonged service
life. The installation site must meet the following requirements.
Temperature and Humidity
Cleanliness
ESD Protection Requirements
Anti-interference
Checking the mounting workbench
2.2.1 Temperature and Humidity
Maintain an appropriate temperature and humidity at the installation site to ensure its normal operation and
prolonged service life. High humidity can lead to poor insulation and electrical performance issues such as
leakage. On the other hand, low humidity can cause shrinkage of insulation gaskets and looseness of fastening
screws, which can generate static electricity and pose a risk to internal circuits, especially in dry climate
environments. High temperatures can significantly impact the reliability and service life of the device by
accelerating the aging process of insulation materials. See the following table for temperature and humidity
requirements.
Operating Temperature
Operating Humidity
-10°C to 40°C (14°F to 104°F)
5% to 95% RH (non-condensing)

Hardware Installation and Reference Guide Preparing for Installation
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2.2.2 Cleanliness
Dust poses a significant risk to the operational safety of the device.When indoor dust accumulates on the device,
it can lead to electrostatic adsorption and result in poor contact. This not only affects the lifespan of the device,
but also increases the likelihood of communication failures. The risk of electrostatic adsorption increases when
the indoor relative humidity is low.
The following table describes the requirements for the dust content and granularity.
Max. diameter (μm)
0.5
1
3
5
Max. concentration
(number of
particles/m3)
1.4×107
7×105
2.4×105
1.3×105
In addition to dust, the device also has specific requirements on the presence of harmful gases such as
hydrochloric acid sulfides in the air at the installation site. These gases can cause accelerated corrosion of
metals and aging of certain components. The table below displays the specific limits for harmful gases including
SO2, H2S, NO2, NH3, and Cl2at the installation site.
Gas
Avg. (mg/m3)
Max. (mg/m3)
Sulfur dioxide (SO2)
0.2
1.5
Hydrogen sulfide (H2S)
0.006
0.03
Nitrogen dioxide (NO2)
0.04
0.15
Ammonia gas (NH3)
0.05
0.15
Chlorine gas (CI2)
0.01
0.3
.
2.2.3 ESD Protection Requirements
The RG-EW3000GX PRO router is designed with rigorous anti-static procedures during circuit design. However,
excessive static electricity can still cause damage to its circuit board. Static electricity in the communication
network connected to the device mainly originates from two sources:
Outdoor high-voltage transmission lines, lightning and other external electric fields; and
Internal systems such as indoor flooring materials and overall structure of the device.
To prevent damage caused by static electricity, please pay attention to the following:
Keep the indoor installation environment clean and free of dust.
Maintain appropriate temperature and humidity.
2.2.4 Anti-interference
Anti-interference measures primarily target electromagnetic and current interferences. The following
requirements should be considered to ensure effective mitigation of interference:
Take effective measures to prevent interference from power grid to the power supply system.

Hardware Installation and Reference Guide Preparing for Installation
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Keep the device away from the grounding facility or lightning and grounding facility of the power device as
much as possible.
Keep the device far away from high-frequency current devices such as high-power radio transmitting stations
and radar launchers.
2.2.5 Checking the Mounting Workbench
Regardless of whether the device is installed on a desktop or wall, the following conditions must be met:
The desktop or wall surface must be smooth and clean.
The network cables must be in good condition.
2.3 Tools
Common
Tools
Phillips screwdriver, cables, fastening bolts, diagonal plier, cable ties,
Special
Tools
Wire stripper, crimping plier, RJ45 crimping plier, and wire cutter.
Meters
Multimeter and bit error rate tester (BERT)
Note
The RG-EW3000GX PRO router is not shipped with a tool kit. You need to prepare a tool kit by yourself.

Hardware Installation and Reference Guide Installation
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3 Installation
Caution
Before installing the device, make sure that you have carefully read the requirements described in Chapter 2.
3.1 Before You Begin
Carefully plan and arrange the installation location, networking mode, power supply, and cabling before
installation. Confirm the following requirements before installation:
The installation location should meet the temperature and humidity requirements of the device.
The installation location should meet the voltage and current requirements of the device.
The selected power supply should meet the system power requirements of the device.
The installation location should meet the network cable requirements of the device.
The installation location should meet the installation site requirements of the device.
Ensure that all the specific requirements of the intended users are met if this device is designed for special
purpose.
3.2 Safety Precautions Before Installation
To ensure the normal operation and prolonged service life of the device, the following safety precautions must
be followed:
Do not power on the device during installation.
Place the device in a well-ventilated environment.
Do not expose the device to high temperature.
Keep the device away from high-voltage power cables.
Install the device indoors.
Do not expose the device in a thunderstorm or strong electric field.
Keep the device clean and dust-free.
Cut off the power before cleaning the device.
Do not wipe the device with a damp cloth.
Do not wash the device with liquid.
Do not open the enclosure when the device is working.
Fasten the device tightly.
3.3 Installation Procedures
3.3.1 Installing the Router
Installing the router on a flat surface

Hardware Installation and Reference Guide Installation
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The router can be placed on a horizontal surface, such as on a shelf or desktop.
Installing the router on a wall
Do not place the router in a place where it will be exposed to moisture or excessive heat.
Keep the router away from devices with strong electromagnetic interference, such as Bluetooth devices,
microwave ovens, or cordless phones.
Generally, the router is placed on a horizontal surface, such as on a shelf or desktop. The router also can be
mounted on the wall as shown in the following figure.
The screw head should have a diameter ranging from 5mm to 8 mm (5 mm ≤ D ≤ 8 mm), with a maximum height
of 3 mm. The distance between two screws should measure precisely 111.64 mm. The screw should have a
minimum length of 20 mm, with a visible portion above the wall measuring at least 4.5 mm in order to withstand
the weight of the product.
3.3.2 Connecting Cables
Note
If you use a modem for Internet access, power off your modem and remove the backup battery if it has
one.
If you do not have a modem, you can connect the Ethernet port in the wall directly to the WAN port of
your router. Once connected, proceed to follow steps 3 and 4.
3.4 Bundling Cables
Note
Bundle the cables in a visually pleasing way.
1
1
1
.
6
4
m
m

Hardware Installation and Reference Guide Installation
12
Make sure that the fibers at the connectors have natural bends or bends of large radius.
Do not bind fibers and twisted pair cables too tightly, as this may press the fibers and affect their service
life and transmission performance.
Bundling steps:
(1) Bundle the hanging part of the twisted pairs using cable ties and route them to the WAN port of the device.
(2) Fasten the twisted pair cables to the cable trough of the mounting bracket.
(3) Extend the twisted pair cables under the device and route them in a straight line.
3.5 Verifying Installation
Verify that the device is firmly and reliably secured.
Verify that the twisted pair cable matches the port type.
Verify that cables are properly bundled.

Hardware Installation and Reference Guide Debugging
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4 Debugging
4.1 Setting Up the Configuration Environment
Verify that the power cables are in good condition and meet safety requirements.
4.2 Powering On
4.2.1 Checklist Before Power-on
Verify that the DC power connector of the device is in good condition, and that the device does not shake when
the DC power adapter is connected to the DC power connector.
4.2.2 Checklist After Power-on
Verify that the LED status is normal.
After the device is powered on, verify that the SSID can be successfully connected to a smartphone or any
other wireless device.
4.3 Troubleshooting Power Failures
The working status of the LED on the device indicates whether the device power system is malfunctioning. See
Table 1-3 Ports and Buttons for the description of the LED status. Perform the following checks in the case of
any abnormality:
Verify that the device is properly powered on.
Verify that the Ethernet cable is correctly connected to the device.
Note
If the device still cannot be powered on after the preceding check, please contact your local distributor or
technical support.

Hardware Installation and Reference Guide Monitoring and Maintenance
14
5 Monitoring and Maintenance
5.1 Monitoring
You can observe the LED status to monitor the device in operation.
5.2 Hardware Maintenance
If the hardware is faulty, please contact Ruijie Networks technical support.