Ruijie Reyee RG-EG300GH-E Series Installation and operating manual

Ruijie Reyee RG-EG300GH-E
Series Routers
Hardware Installation and Reference Guide
Document Version: V1.0
Date: 2022.3.25
Copyright © 2022 Ruijie Networks

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This manual is for reference only. Ruijie Networks endeavors to ensure content accuracy and will not shoulder
any responsibility for losses and damages caused due to content omissions, inaccuracies or errors.

I
Preface
Intended Audience
This document is intended for:
⚫Network engineers
⚫Technical support and servicing engineers
⚫Network administrators
Technical Support
⚫The official website of Ruijie Reyee: https://www.ruijienetworks.com/products/reyee
⚫Technical Support Website: https://www.ruijienetworks.com/support
⚫Case Portal: https://caseportal.ruijienetworks.com
⚫Community: https://community.ruijienetworks.com
⚫Technical Support Email: [email protected]
Conventions
1. Signs
The signs used in this document are described as below:
Danger
An alert that calls attention to safety operation instructions that if not understood or followed when operating the
device can result in physical injury.
Warning
An alert that calls attention to important rules and information that if not understood or followed can result in data
loss or equipment damage.
Caution
An alert that calls attention to essential information that if not understood or followed can result in function failure
or performance degradation.
Note
An alert that contains additional or supplementary information that if not understood or followed will not lead to
serious consequences.
Specification
An alert that contains a description of product or version support.

II
2. Note
This manual provides the device installation steps, hardware troubleshooting, module technical specifications,
and specifications and usage guidelines for cables and connectors. It is intended for the users who have some
experience in installing and maintaining network hardware. At the same time, it is assumed that the users are
already familiar with the related terms and concepts.

I
Contents
Preface ...................................................................................................................................................I
1 Product Overview...............................................................................................................................1
1.1 RG-EG300GH-E........................................................................................................................1
1.2 Package Contents......................................................................................................................1
1.2.1 RG-EG305GH-P-E.........................................................................................................1
1.2.2 RG-EG310GH-E ............................................................................................................2
1.2.3 RG-EG310GH-P-E.........................................................................................................2
1.3 Product Appearance..................................................................................................................3
1.3.1 RG-EG305GH-P-E.........................................................................................................3
1.3.2 RG-EG310GH-E ............................................................................................................5
1.3.3 RG-EG310GH-P-E.........................................................................................................7
1.4 Technical Specifications............................................................................................................8
1.4.1 RG-EG305GH-P-E.........................................................................................................8
1.4.2 RG-EG310GH-E ..........................................................................................................10
1.4.3 RG-EG310GH-P-E.......................................................................................................11
2 Preparing for Installation ..................................................................................................................13
2.1 Safety Precautions...................................................................................................................13
2.1.1 General Safety Precautions.........................................................................................13
2.1.2 Handling Safety............................................................................................................13
2.1.3 Electric Safety ..............................................................................................................13
2.1.4 Electrostatic Discharge Safety.....................................................................................14
2.2 Installation Environment Requirements...................................................................................14
2.2.1 Bearing Requirements .................................................................................................14

II
2.2.2 Ventilation Requirements.............................................................................................15
2.2.3 Space Requirements ...................................................................................................15
2.2.4 Temperature/Humidity Requirements ..........................................................................15
2.2.5 Cleanliness Requirements...........................................................................................16
2.2.6 Grounding Requirements.............................................................................................16
2.2.7 Anti-interference Requirements ...................................................................................17
2.2.8 Lightning Protection Requirements .............................................................................18
2.2.9 Installation Site Requirements.....................................................................................18
2.3 Cabinet Installation Requirements...........................................................................................18
2.4 Tools ........................................................................................................................................19
3 Installing the Router .........................................................................................................................20
3.1 Installation Procedure..............................................................................................................20
3.2 Preparing..................................................................................................................................21
3.3 Precautions..............................................................................................................................22
3.4 Mounting the Cabinet...............................................................................................................22
3.4.1 Precautions ..................................................................................................................22
3.4.2 Simple Installation Steps .............................................................................................23
3.5 Installing the Device.................................................................................................................23
3.5.1 Mounting the Device into a Cabinet.............................................................................23
3.5.2 Mounting the Device on a Workbench.........................................................................23
3.6 Connecting the Ground Cable of the Device...........................................................................24
3.7 Connecting the Power Cord.....................................................................................................24
3.8 Connecting Cables...................................................................................................................25
3.9 Bundling Cables.......................................................................................................................25

III
3.9.1 Precautions ..................................................................................................................25
3.9.2 Bundling Steps.............................................................................................................25
3.10 Verifying Installation...............................................................................................................25
3.10.1 Verifying the Device ...................................................................................................25
3.10.2 Verifying Cable Connection .......................................................................................25
3.10.3 Verifying Power Supply..............................................................................................25
4 Verifying Operating Status ...............................................................................................................26
4.1 Setting up Configuration Environment.....................................................................................26
4.2 Checklist...................................................................................................................................26
4.2.1 Checklist before Power-on...........................................................................................26
4.2.2 Checklist after Power-on..............................................................................................26
4.3 Configuring the Router.............................................................................................................27
5 Troubleshooting................................................................................................................................28
5.1 General Troubleshooting Procedure .......................................................................................28
5.2 Common Troubleshooting Procedures....................................................................................28
5.2.1 Password Loss.............................................................................................................28
5.2.2 System LED Error ........................................................................................................28
5.2.3 PoE Power Supply Fault..............................................................................................28
6 Appendix...........................................................................................................................................29
6.1 Connectors and Media.............................................................................................................29
6.2 Cabling.....................................................................................................................................31
6.2.1 Requirements for the Minimum Cable Bend Radius ...................................................31
6.2.2 Precautions for Bundling up Cables ............................................................................31

Hardware Installation and Reference Guide Product Overview
1
1 Product Overview
1.1 RG-EG300GH-E
The RG-EG300GH-E series routers are independently developed by Ruijie Networks with independent
intellectual property rights. RG-EG300GH-E routers are a new generation of products for the small and micro
enterprise offices, small hotels, and villas, providing 1000Mbps of egress bandwidth to meet the user need of
high-speed bandwidth. RG-EG300GH-E boasts the flexible multi-WAN feature and policy-based routing,
enabling users to customize varied online behavior management policies. Working with the Reyee manageable
switches and access points, it can implement the unified network configuration through the App and perform
remote management and diagnosis.
The RG-EG300GH-E series routers include the following models:
Table 1-1 RG-EG300GH-E Specifications
Model
10/100/1000Base-T
Adaptive Ethernet
Port
WAN Port
LAN
Port
LAN/WAN
Switchable Port
PoE
Port
Power
Supply
RG-EG305GH-P-E
5
1
4
3
4
Adapter
RG-EG310GH-E
10
1
9
3
/
Fixed
Power
Supply
RG-EG310GH-P-E
10
1
9
3
8
Adapter
1.2 Package Contents
1.2.1 RG-EG305GH-P-E
Table 1-2 RG-EG305GH-P-E Package Contents
Item
Quantity
Router
1
Foot pad
4
Power adapter
1
Power cord
1
User Manual
1

Hardware Installation and Reference Guide Product Overview
2
Item
Quantity
Warranty Card
1
1.2.2 RG-EG310GH-E
Table 1-3 RG-EG310GH-E Package Contents
Item
Quantity
Router
1
Mounting bracket
2
Foot pad
4
GB819-85 M4 x 8 mm screw
6
Power cord
1
Power cord retention clip
1
User Manual
1
Warranty Card
1
1.2.3 RG-EG310GH-P-E
Table 1-4 RG-EG310GH-P-E Package Contents
Item
Quantity
Router
1
Foot pad
4
Power adapter
1
Power cord
1
User Manual
1
Warranty Card
1

Hardware Installation and Reference Guide Product Overview
3
1.3 Product Appearance
1.3.1 RG-EG305GH-P-E
Figure 1-1 RG-EG305GH-P-E Router Appearance
Figure 1-2 Front Panel of an RG-EG305GH-P-E Router
Table 1-5 Front Panel Specifications
Item
Description
System Status LED
Fast blinking green: The router is starting up.
Solid green: The router is functioning properly.
Slow blinking green: 1. The router is restoring factory default settings. 2.
The router is upgrading the software.
Reset Button
Press for less than 2 seconds to reboot the router.
Press for more than 5 seconds until the system LED flashes to restore the
router to factory default settings. (The device does not respond if you press
the Reset button for 2s to 5s).
LAN Port
10/100/1000BASE-T Ethernet RJ45 with auto negotiation, compliant with the
IEEE 802.3af (PoE) and 802.3at (PoE+) standards. Connect the LAN port to the
PC, the switch or the access point with an Ethernet cable.

Hardware Installation and Reference Guide Product Overview
4
Item
Description
LAN/WAN Switchable Port
10/100/1000BASE-T Ethernet RJ45 with auto negotiation, compliant with the
IEEE 802.3af (PoE) and 802.3at (PoE+) standards. The port is switchable
between the WAN port and the LAN port.
WAN Port
10/100/1000BASE-T Ethernet RJ45 with auto negotiation. Connect the WAN
port to the DSL/Cable Modem to establish an Ethernet connection.
Link/ACT Port LED
Solid green: The port has made a successful link.
Blinking green: The port is transmitting or receiving traffic.
Note
After the router is restored to factory default settings, the default management address is http://192.168.110.1
(No password by default).
Figure 1-3 Rear Panel of an RG-EG305GH-P-E Router
Table 1-6 Rear Panel Specifications
Item
Description
DC Input Plug
Connect the DC power adapter to the DC input plug on the faceplate of the router
to power on the router.

Hardware Installation and Reference Guide Product Overview
5
1.3.2 RG-EG310GH-E
Figure 1-4 RG-EG310GH-E Router Appearance
Figure 1-5 Front Panel of an RG-EG310GH-E Router
Table 1-7 Front Panel Specifications
Item
Description
System Status LED
Fast blinking green: The router is starting up.
Solid green: The router is functioning properly.
Slow blinking green: 1. The router is restoring factory default settings. 2.
The router is upgrading the software.
Reset Button
Press for less than 2 seconds to reboot the router.
Press for more than 5 seconds until the system LED flashes to restore the
router to factory default settings. (The device does not respond if you press
the Reset button for 2s to 5s).
LAN Port
10/100/1000BASE-T Ethernet RJ45 with auto negotiation. Connect the LAN
port to the PC, the switch or the access point with an Ethernet cable.
LAN/WAN Switchable Port
10/100/1000BASE-T Ethernet RJ45 with auto negotiation. The port is switchable
between the WAN port and the LAN port.
WAN Port
10/100/1000BASE-T Ethernet RJ45 with auto negotiation. Connect the WAN
port to the DSL/Cable Modem to establish an Ethernet connection.

Hardware Installation and Reference Guide Product Overview
6
Item
Description
Link/ACT Port LED
Solid green: The port has made a successful link.
Blinking green: The port is transmitting or receiving traffic.
Note
After the router is restored to factory default settings, the default management address is http://192.168.110.1
(No password by default).
Figure 1-6 Rear Panel of an RG-EG310GH-E Router
Table 1-8 Rear Panel Specifications
Item
Description
Grounding Lug
Connect the grounding lug to the grounding system of the installation site with the
grounding cable to provide grounding protection.
Three-pin AC Power
Plug
Connect the AC power connector to the three-pin AC power plug on the faceplate
of the router to power on the router.
Power Cord Retention
Clip Hole
Install the power cord retention clip in the clip hole. When connecting a power
cord, push up on the retention clip that secures the input power cord to the power
supply.

Hardware Installation and Reference Guide Product Overview
7
1.3.3 RG-EG310GH-P-E
Figure 1-7 RG-EG310GH-P-E Router Appearance
Figure 1-8 Front Panel of an RG-EG310GH-P-E Router
Table 1-9 Front Panel Specifications
Item
Description
System Status LED
Fast blinking green: The router is starting up.
Solid green: The router is functioning properly.
Slow blinking green: 1. The router is restoring factory default settings. 2.
The router is upgrading the software.
Reset Button
Press for less than 2 seconds to reboot the router.
Press for more than 5 seconds until the system LED flashes to restore the
router to factory default settings. (The device does not respond if you press
the Reset button for 2s to 5s).
LAN Port
10/100/1000BASE-T Ethernet RJ45 with auto negotiation, compliant with the
IEEE 802.3af (PoE) and 802.3at (PoE+) standards. Connect the LAN port to the
PC, the switch or the access point with an Ethernet cable.
LAN/WAN Switchable Port
10/100/1000BASE-T Ethernet RJ45 with auto negotiation. The port is switchable
between the WAN port and the LAN port.

Hardware Installation and Reference Guide Product Overview
8
Item
Description
WAN Port
10/100/1000BASE-T Ethernet RJ45 with auto negotiation. Connect the WAN
port to the DSL/Cable Modem to establish an Ethernet connection.
Link/ACT Port LED
Solid green: The port has made a successful link.
Blinking green: The port is transmitting or receiving traffic.
Note
After the router is restored to factory default settings, the default management address is http://192.168.110.1
(No password by default).
Figure 1-9 Rear Panel of an RG-EG310GH-P-E Router
Table 1-10 Rear Panel Specifications
Item
Description
DC Input Plug
Connect the DC power adapter to the DC input plug on the faceplate of the router
to power on the router.
1.4 Technical Specifications
1.4.1 RG-EG305GH-P-E
Table 1-11 Technical Specifications of an RG-EG305GH-P-E Router
Model
RG-EG305GH-P-E
CPU
Dual-core CPU with the clock speed of 1.35 GHz
Flash Memory
256 MB
SDRAM
DDRIII 512 MB
Fixed Service Ports
Five 10/100/1000BASE-T Ethernet RJ45 with auto negotiation, including four LAN

Hardware Installation and Reference Guide Product Overview
9
ports and one WAN port. One LAN port can be switched to the WAN port.
Four ports are IEEE 802.3af/at-compliant.
Power Supply
AC input:
Rated Voltage Range: 100 V AC to 240 V AC
Maximum Voltage Range: 90 V AC to 264 V AC
Frequency: 50 Hz/60 Hz
Rated current: 1.5 A
Power cord requirements: 10 A power cord
Adapter DC Connector
Specifications
Inner diameter: 2.1 mm (0.08 in.)
Outer diameter: 5.5 mm (0.22 in.)
Depth: 10.0 mm (0.39 in.) ± 0.3 mm (0.02 in.)
Polarity symbol: the center (tip) of the output plug is positive (+) and the barrel
(ring) of the output is negative (-).
Ground Leakage
Current
≤ 3.5 mA
EEE Function
Supported
PoE Function
IEEE 802.3af/at-compliant PoE output power ≤ 60 W
Power Consumption
< 80 W
Operating Temperature
0ºC to 40ºC (32°F to 104°F)
Storage Temperature
-40ºC to 70ºC (-40°F to 158°F)
Operating Humidity
10% to 90% RH (non-condensing)
Storage Humidity
5% to 95% RH (non-condensing)
Fan Module
Fanless
Temperature Alarming
Not Supported
EMC Certification
GB9254 CLASS A
EN 55032:2015+AC:2016
EN 61000-3-2:2014
EN 61000-3-3:2013
EN 55035:2017
ETSI EN 300 386 V2.1.1 (2016-07)
Safety Regulation
Compliance
GB4943-2011
EN 62368-1
Dimensions (W x D x H)
202 mm x 109.5 mm x 28 mm (7.95 in. x 4.31 in. x 1.10 in., with the panel)

Hardware Installation and Reference Guide Product Overview
10
202 mm x 108 mm x 28 mm (7.95 in. x 4.25 in. x 1.10 in., without the panel)
Weight
0.45 kg (0.99 lbs)
Caution
Please use the power adapter and power cord delivered with the router by Ruijie Networks.
1.4.2 RG-EG310GH-E
Table 1-12 Technical Specifications of an RG-EG310GH-E Router
Model
RG-EG310GH-E
CPU
Dual-core CPU with the clock speed of 1.35 GHz
Flash Memory
256 MB
SDRAM
DDRIII 512 MB
Fixed Service Ports
Ten 10/100/1000BASE-T Ethernet RJ45 with auto negotiation, including nine LAN
ports and one WAN ports. Three LAN ports can be switched to the WAN ports.
Power Supply
AC input:
Rated voltage range: 100 V AC to 240 V AC
Maximum voltage range: 90 V AC to 264 V AC
Frequency: 50 Hz/60 Hz
Rated current: 0.6 A
Power cord requirements: 10 A power cord
Ground Leakage
Current
≤ 3.5 mA
EEE Function
Supported
PoE Function
Not Supported
Power Consumption
< 15 W
Operating Temperature
0ºC to 40ºC (32°F to 104°F)
Storage Temperature
-40ºC to 70ºC (-40°F to 158°F)
Operating Humidity
10% to 90% RH (non-condensing)
Storage Humidity
5% to 95% RH (non-condensing)
Fan Module
Fanless
Temperature Alarming
Not Supported
EMC Certification
GB9254 CLASS A

Hardware Installation and Reference Guide Product Overview
11
EN 55032:2015+AC:2016
EN 61000-3-2:2014
EN 61000-3-3:2013
EN 55035:2017
ETSI EN 300 386 V2.1.1 (2016-07)
Safety Regulation
Compliance
GB4943-2011
EN 62368-1
Dimensions (W x D x H)
440 mm x 201.5 mm x 43.6 mm (7.95 in. x 4.31 in. x 1.10 in., with the panel)
440 mm x 200 mm x 43.6 mm (7.95 in. x 4.25 in. x 1.10 in., without the panel)
Weight
2.35 kg (5.18 lbs)
1.4.3 RG-EG310GH-P-E
Table 1-13 Technical Specifications of an RG-EG310GH-P-E Router
Model
RG-EG310GH-P-E
CPU
Dual-core CPU with the clock speed of 1.35 GHz
Flash Memory
256 MB
SDRAM
DDRIII 512 MB
Fixed Service Ports
Ten 10/100/1000BASE-T Ethernet RJ45 with auto negotiation, including nine
LAN ports and one WAN ports. Three LAN ports can be switched to the WAN
ports
Eight ports are IEEE 802.3af/at-compliant.
Power Supply
AC input:
Rated voltage range: 100 V AC to 240 V AC
Maximum voltage range: 90 V AC to 264 V AC
Frequency: 50 Hz/60 Hz
Rated current: 2.5 A
Power cord requirements: 10 A power cord
Adapter DC
Connector
Specifications
Inner diameter: 2.1 mm (0.08 in.)
Outer diameter: 5.5 mm (0.22 in.)
Depth: 10.0 mm (0.39 in.) ± 0.5 mm (0.02 in.)
Polarity symbol: the center (tip) of the output plug is positive (+) and the barrel
(ring) of the output is negative (-).
Ground Leakage
Current
≤ 3.5 mA

Hardware Installation and Reference Guide Product Overview
12
EEE Function
Supported
PoE Function
IEEE 802.3af/at-compliant PoE output power ≤ 110 W
Power Consumption
< 130 W
Operating
Temperature
0ºC to 40ºC (32°F to 104°F)
Storage Temperature
-40ºC to 70ºC (-40°F to 158°F)
Operating Humidity
10% to 90% RH (non-condensing)
Storage Humidity
5% to 95% RH (non-condensing)
Fan Module
Fanless
Temperature
Alarming
Not Supported
EMC Certification
GB9254 CLASS A
EN 55032:2015+AC:2016
EN 61000-3-2:2014
EN 61000-3-3:2013
EN 55035:2017
ETSI EN 300 386 V2.1.1 (2016-07)
Safety Regulation
Compliance
GB4943-2011
EN 62368-1
Dimensions (W x D x H)
202 mm x 109.5 mm x 28 mm (7.95 in. x 4.31 in. x 1.10 in., with the panel)
202 mm x 108 mm x 28 mm (7.95 in. x 4.25 in. x 1.10 in., without the panel)
Weight
0.5kg (1.10 lbs)

Hardware Installation and Reference Guide Preparing for Installation
13
2 Preparing for Installation
2.1 Safety Precautions
Note
●The devices mentioned in this manual cannot be mounted to a wall.
●To avoid personal injury and device damage, carefully read the safety precautions before you install the
device.
●The following safety precautions may not cover all possible dangers.
2.1.1 General Safety Precautions
⚫Do not place the device in a wet position, and keep the device away from liquid. Keep the chassis clean and
dust-free.
⚫Install the device in a position far away from heat sources.
⚫Ensure that the cabinet and power distribution system are properly grounded.
⚫Do not place the device in walking areas.
⚫During the installation and maintenance, do not wear loose clothes, ornaments, or any other things that may
be hooked by the chassis.
⚫Keep tools and components away from walking areas.
2.1.2 Handling Safety
⚫Prevent the device from being frequently handled.
⚫Cut off all the power supplies and unplug all power cords before moving or handling the device.
⚫Keep balance and prevent personal injuries when handling the device.
2.1.3 Electric Safety
Warning
●Improper or incorrect electric operations may cause a fire, electric shock, and other accidents, and lead to
severe and fatal personal injury and device damage.
●Direct or indirect contact with high voltage or mains power supply through wet objects may cause fatal
dangers.
⚫Observe local regulations and specifications during electric operations. Only personnel with relevant
qualifications can perform such operations.
⚫Check whether there are potential risks in the work area. For example, check whether the power supply is
grounded, whether the grounding is reliable, and whether the ground is wet.
⚫Learn about the position of the indoor emergency power switch before installation. Cut off the power switch
in case of accidents.
⚫Check the device carefully before shutting down the power supply.