Ruijie RG-AP810-I Installation and operating manual

Ruijie RG-AP810-I Access Point
Hardware Installation and Reference Guide
Document Version: V1.2
Date: 2023.8.10
Copyright © 2023 Ruijie
Networks

Copyright
Ruijie Networks© 2023
Ruijie Networks reserves all copyrights of this document.
Any reproduction, excerption, backup, modification, transmission, translation or
commercial use of this document or any portion of this document, in any form or by any
means, without the prior written consent of Ruijie Networks is prohibited.
Trademarks including and are owned by
Ruijie Networks.
All other trademarks or registered trademarks mentioned in this document are owned
by their respective owners.
Disclaimer
The products, services or features you purchase are subject to commercial contracts and
terms. Some or all of the products, services or features described in this document may
not be within the scope of your purchase or use. Unless otherwise agreed in the contract,
Ruijie Networks does not make any express or implied statement or guarantee for the
content of this document.
Due to product version upgrades or other reasons, the content of this document will be
updated from time to time. Ruijie Networks reserves the right to modify the content of
the document without any notice or prompt.
This manual is for reference only. Ruijie Networks endeavors to ensure content accuracy
and will not shoulder any responsibility for losses and damages caused due to content
omissions, inaccuracies or errors.

I
Preface
Intended Audience
This document is intended for:
Network engineers
Technical support and servicing engineers
Network administrators
Technical Support
Ruijie Networks Website: https://www.ruijienetworks.com/
Technical Support Website: https://ruijienetworks.com/support
Case Portal: https://caseportal.ruijienetworks.com
Community: https://community.ruijienetworks.com
Technical Support Email: [e-mail]
Live Chat: https://www.ruijienetworks.com/rita
Conventions
1. Signs
The symbols used in this document are described as follows:
Danger
An alert that calls attention to safety operation instructions that if not understood or
followed when operating the device can result in physical injury.
Warning
An alert that calls attention to important rules and information that if not understood or
followed can result in data loss or equipment damage.
Caution
An alert that calls attention to essential information that if not understood or followed
can result in function failure or performance degradation.

II
Note
An alert that contains additional or supplementary information that if not understood or
followed will not lead to serious consequences.
Specification
An alert that contains a description of product or version support.
2. Note
This manual provides the device installation steps, hardware troubleshooting, module
technical specifications, and specifications and usage guidelines for cables and
connectors. It is intended for the users who have some experience in installing and
maintaining network hardware. At the same time, it is assumed that the users are
already familiar with the related terms and concepts.

i
Contents
Preface.................................................................................................................................................. I
1 Product Overview ............................................................................................................................ 1
1.1 Appearance...............................................................................................................................1
1.2 Package Contents.....................................................................................................................3
1.3 Technical Specifications...........................................................................................................3
1.3.1 Size and Weight............................................................................................................3
1.3.2 RF ...................................................................................................................................4
1.3.3 Ports ..............................................................................................................................5
1.3.4 Power Supply................................................................................................................6
1.3.5 Environment and Reliability ........................................................................................6
1.4 LEDs and Button.......................................................................................................................7
2 Preparing for Installation................................................................................................................ 9
2.1 Safety Precautions....................................................................................................................9
2.1.1 General Safety Precautions .........................................................................................9
2.1.2 Handling Safety ............................................................................................................9
2.1.3 Electric Safety..............................................................................................................10
2.1.4 Storage Safety.............................................................................................................10
2.2 Installation Environment Requirements..............................................................................10
2.2.1 Bearing Requirements...............................................................................................11
2.2.2 Ventilation Requirements..........................................................................................11

ii
2.2.3 Space Requirement....................................................................................................11
2.2.4 Temperature/Humidity Requirements.....................................................................11
2.2.5 Cleanliness Requirements.........................................................................................12
2.2.6 Anti-interference Requirements ...............................................................................13
2.2.7 Installation Site Requirements..................................................................................13
2.3 Tools ........................................................................................................................................13
3 Installing the Access Point............................................................................................................ 15
3.1 Installation Flowchart ............................................................................................................15
3.2 Before You Begin....................................................................................................................15
3.3 Precautions.............................................................................................................................17
3.4 Installing the Access Point.....................................................................................................17
3.4.1 Ceiling Mounting........................................................................................................17
3.4.2 Wall Mounting ............................................................................................................19
3.5 Securing the Access Point......................................................................................................21
3.6 Removing the Access Point ...................................................................................................22
3.7 Connecting Cables .................................................................................................................23
3.8 Bundling Cables......................................................................................................................23
3.8.1 Precautions.................................................................................................................23
3.8.2 Bundling Steps............................................................................................................23
3.9 Checking after Installation ....................................................................................................23
3.9.1 Checking the Access Point.........................................................................................23

iii
3.9.2 Checking Cable Connection.......................................................................................23
3.9.3 Checking Power Supply .............................................................................................24
4 Verifying Operating Status ........................................................................................................... 25
4.1 Configuring the Environment ...............................................................................................25
4.2 Powering up the AP................................................................................................................25
4.2.1 Checking Environment before Power-on.................................................................25
4.2.2 Checking Environment after Power-on....................................................................25
5 Monitoring and Maintenance....................................................................................................... 26
5.1 Monitoring ..............................................................................................................................26
5.1.1 LED...............................................................................................................................26
5.1.2 CLI Commands ...........................................................................................................26
5.2 Remote Maintenance.............................................................................................................26
5.3 Hardware Maintenance .........................................................................................................26
6 Troubleshooting ............................................................................................................................ 27
6.1 Troubleshooting Flowchart ...................................................................................................27
6.2 Troubleshooting.....................................................................................................................27
6.2.1 LED does not light up after the AP is powered on ..................................................27
6.2.2 Ethernet port is not working after the Ethernet cable is plugged in.....................28
6.2.3 Wireless client cannot find the AP ............................................................................28
6.2.4 LED keeps blinking red ..............................................................................................28
6.2.5 LED keeps blinking green..........................................................................................28

iv
6.2.6 LED keeps blinking orange (Fit AP mode) ................................................................28
6.2.7 LED does not turn solid blue or blinking blue .........................................................28
7 Appendix ........................................................................................................................................ 28
7.1 Connectors and Media...........................................................................................................28
7.2 Cabling Recommendations ...................................................................................................30
7.3 Power Supply..........................................................................................................................34

Hardware Installation and Reference Guid Product Overview
1
1 Product Overview
The RG-AP810-I AP is a dual-band dual-radio access point compliant with the IEEE
802.11ax standard. The RG-AP810-I AP provides a combined data rate of 1.775 Gbps, with
up to 574 Mbps in the 2.4 GHz band and 1.201 Gbps in the 5 GHz band, available for
flexible deployments in the field of education, government, finance and business.
1.1 Appearance
The RG-AP810-I provides one 10/100/1000 BASE-T Ethernet port, one Console port and
one DC power plug. The AP supports PoE or DC power supply.
Figure 1-1 Appearance

Hardware Installation and Reference Guid Product Overview
2
Figure 1-2 Front Panel
Table 1-1 Front Panel
No.
Item
Description
1
LED
Indicate the operation status of device.
Figure 1-3 Side View

Hardware Installation and Reference Guid Product Overview
3
Table 1-2 Side View
No.
Button and Port
Description
1
Anti-theft lock hole
Connect to the anti-theft lock.
2
Reset button
Reboot the device or restore the device to
factory settings.
3
Console port
Connect to the device that is managed with
the serial cable.
4
10/100/1000 BASE-T Ethernet
port
The uplink adaptive Ethernet port for service
data transmission.
IEEE 802.3af-compliant.
5
DC power plug
Connect to the DC power adapter to supply
power to the AP.
1.2 Package Contents
Table 1-3 Package Contents
Item
Quantity
RG-AP810-I Access Point
1
Mounting Bracket
1
Wall Anchor
2
Phillips Pan Head Screws M4 x 20
4
Warranty Card
1
Quick Start Guide
1
1.3 Technical Specifications
1.3.1 Size and Weight
Table 1-4 Size and Weight
Item
Parameter
Main Unit
Dimensions
(W x D x H)
220 mm × 220 mm × 49 mm (8.66 in. x 8.66 in. x 1.93 in.)
Weight
Main Unit: 0.6 kg (1.32 lbs.)
Bracket: 0.2 kg (0.44 lbs.)

Hardware Installation and Reference Guid Product Overview
4
Mounting
Ceiling/wall mount capable
Anti-theft Lock
Kensington lock
Security screw
Bracket
Dimensions
(W x D x H)
120 mm×120 mm×8 mm (4.72 in. x 4.72 in. x 0.31 in.)
Mounting Hole
Pattern
53 mm (2.09 in.)
Mounting Hole
Diameter
6.5 mm (0.26 in.)
1.3.2 RF
Table 1-5 RF
Item
Parameter
RF Design
Dual-radio: Two RF connectors
Combined dual-band: Four spatial streams
Radio1: 2.4 GHz, 2×2 MU-MIMO (Two spatial streams)
Radio2: 5 GHz, 2×2 MU-MIMO (Two spatial streams)
Operating
Frequency
Radio1:
802.11b/g/n/ax, 2.4 GHz to 2.4835 GHz, HE40
Radio2:
802.11a/n/ac/ax, 5.150 GHz-5.350 GHz, HE80
802.11a/n/ac, 5.470 GHz-5.725 GHz, 5.725 GHz-5.850 GHz, HE80
(country-specific restrictions apply)
Max. Data
Rate
Radio1: 2.4 GHz, 574 Mbps
Radio2: 5 GHz, 1.201 Gbps
Combined dual-band: 1.775 Gbps

Hardware Installation and Reference Guid Product Overview
5
Antenna Type
Built-in omnidirectional antenna
Antenna Gain
2.4 GHz: 2 dBi
5 GHz: 2 dBi
Max. Transmit
Power
20 dBm (country-specific restrictions apply)
Transmit
Power
Adjustment
Configurable in increments of 1 dBm
Modulation
OFDM: BPSK@6/9Mbps, QPSK@12/18Mbps, 16-QAM@24Mbps, 64-
QAM@48/54Mbps
DSSS: DBPSK@1Mbps, DQPSK@2Mbps, and CCK@5.5/11Mbps
MIMO-OFDM: BPSK, QPSK, 16QAM, 64QAM, 256QAM and 1024QAM
OFDMA
Receive
Sensitivity
11b: -96dBm(1Mbps), -93dBm(5Mbps), -89dBm(11Mbps)
11a/g: -91dBm(6Mbps), -85dBm(24Mbps), -80dBm(36Mbps), -
74dBm(54Mbps)
11n: -90dBm@MCS0, -70dBm@MCS7, -89dBm@MCS8, -
68dBm@MCS15
11ac: HT20: -88dBm(MCS0), -63dBm(MCS9)
11ac: HT40: -85dBm(MCS0), -60dBm(MCS9)
11ac: HT80: -82dBm(MCS0), -57dBm(MCS9)
11ax: HE80: -82dBm(MCS0), -57dBm(MCS9),-52dBm(MCS11)
1.3.3 Ports
Table 1-6 Ports
Item
Description
Bluetooth
Bluetooth 5.1

Hardware Installation and Reference Guid Product Overview
6
Fixed Service
Port
One 10/100/1000 Base-T Ethernet port (IEEE 802.3af-compliant PoE)
Fixed
Management
Port
One RJ45 Console port
GPS
Not support
LED
One system status LED
Button
One reset button
1.3.4 Power Supply
Table 1-7 Power Supply
Item
Description
Power Supply
DC power adapter: 48 V/0.3 A (Optional. Please refer to Chapter 7.3
Power Supply for more details.)
PoE: IEEE 802.3af-compliant
Max. Power
Consumption
12.95 W
Caution
The power adapter is optional. If you need to use a DC power adapter for power supply,
please purchase an adapter that meets the corresponding safety requirements.
1.3.5 Environment and Reliability
Table 1-8 Environment and Reliability
Item
Description
Temperature
Operating: -10°C to +50°C (14°F to 122°F)
Storage: -40°C to +70°C (-40°F to +158°F)

Hardware Installation and Reference Guid Product Overview
7
At a height between 3000 m (9842.52 ft.) to 5000 m (16404.20 ft.)
above the sea level, every time the altitude increases by 166 m (546
ft.), the maximum temperature decreases by 1°C (1.8°F).
Humidity
Operating: 5% to 95% (RH), non-condensing
Storage: 5% to 95% (RH), non-condensing
Regulatory
compliance
EN 55032, EN 55035, EN 61000-3-3, EN IEC 61000-3-2, EN 301 489-1,
EN 301 489-3, EN 301 489-17, EN 300 328, EN 301 893, EN 300 440,
FCC Part 15, EN IEC 62311, IEC 62368-1, and EN 62368-1
1.4 LEDs and Button
Table 1-9 Fit AP
State
Frequency
Meaning
Off
N/A
The AP is NOT receiving power or the AP is in Do Not
Disturb mode, which can be disabled by software.
Blinking
green
3Hz
uBoot program initialization is in progress.
Solid green
N/A
Main program initialization is in progress.
Blinking red
3Hz
Initialization is complete, but no Ethernet activity.
2Hz
Locate the AP.
Solid orange
N/A
Initialization is complete, and the AP is establishing a
CAPWAP connection with an AC.
Blinking
orange
3Hz
Firmware upgrade in progress. Do not power off the AP.
Solid blue
N/A
Normal operation, but no wireless clients are associated
with the AP.
Blinking blue
3Hz
Normal operation, and at least one wireless client is
associated with the AP.
Reset button
Pressed for
less than 2s
Reboot the device.
Pressed for
more than
3s
Restore default settings.
Table 1-10 Fat AP
State
Frequency
Meaning
Off
N/A
The AP is NOT receiving power. Or the AP is in Do Not
Disturb mode, which can be disabled by software.

Hardware Installation and Reference Guid Product Overview
8
Blinking
green
3Hz
uBoot program initialization is in progress.
Solid green
N/A
Main program initialization is in progress.
Blinking red
3Hz
Initialization is complete, but no Ethernet activity.
Solid blue
N/A
Normal operation, but no wireless clients are associated
with the AP.
Blinking blue
3Hz
Normal operation, and at least one wireless client is
associated with the AP.
Reset button
Pressed for
less than 2s
Reboot the device.
Pressed for
more than
3s
Restore default settings.

Hardware Installation and Reference Guid Preparing for Installation
9
2 Preparing for Installation
2.1 Safety Precautions
Note
To avoid personal injury and device damage, carefully read the safety precautions
before you install the device.
The following safety precautions may not cover all possible dangers.
2.1.1 General Safety Precautions
Do not expose the AP to high temperature, dusts, or harmful gases.
Do not install the AP in an inflammable or explosive environment.
Keep the AP away from EMI sources such as large radar stations, radio stations, and
substations.
Do not subject the AP to unstable voltage, vibration, and noises.
The installation site should be free from water flooding, seepage, dripping, or
condensation. The installation site should be selected according to network planning
and communications equipment features, and considerations such as climate,
hydrology, geology, earthquake, electrical power, and transportation.
Keep the AP at least 500 meters away from the ocean and do not face it towards the
sea breeze.
Do not place the device in walking areas.
During the installation and maintenance, do not wear loose clothes, ornaments, or any
other things that may be hooked by the chassis.
Keep tools and components away from walking areas.
2.1.2 Handling Safety
Prevent the device from being frequently handled.
Cut off all the power supplies and unplug all power cords before moving or handling
the device.

Hardware Installation and Reference Guid Preparing for Installation
10
2.1.3 Electric Safety
Warning
Improper or incorrect electric operations may cause a fire, electric shock, and other
accidents, and lead to severe and fatal personal injury and device damage.
Direct or indirect contact with high voltage or mains power supply via wet objects
may cause fatal dangers.
Observe local regulations and specifications during electric operations. Only personnel
with relevant qualifications can perform such operations.
Check whether there are potential risks in the work area. For example, check whether
the power supply is grounded, whether the grounding is reliable, and whether the
ground is wet.
Learn about the position of the indoor emergency power switch before installation.
Cut off the power switch in case of accidents.
Check the device carefully before shutting down the power supply.
Do not place the device in a damp/wet location. Do not let any liquid enter the chassis.
Keep the device far away from grounding or lightning protection devices for power
equipment.
Keep the device away from radio stations, radar stations, high-frequency high-current
devices, and microwave ovens.
2.1.4 Storage Safety
To ensure the normal operation of the device, maintain an appropriate temperature and
humidity in the storage room. Please comply with the storage temperature and humidity
requirements demonstrated in the device specifications.
Caution
If the device has been stored for more than 18 months, please power on the device and
keep it running for 24 hours to activate the device.
2.2 Installation Environment Requirements
Install the device indoors to ensure its normal operation and prolonged service life.

Hardware Installation and Reference Guid Preparing for Installation
11
The installation site must meet the following requirements.
2.2.1 Bearing Requirements
Evaluate the weight of the device and its accessories (for example, the bracket and power
supply modules), and ensure that the ground of the installation site meets the
requirements.
2.2.2 Ventilation Requirements
Reserve sufficient space in front of the air vents to ensure normal heat dissipation. After
various cables are connected, bundle the cables or place them in the cable management
bracket to avoid blocking air inlets.
2.2.3 Space Requirement
Maintain a minimum clearance of 0.4 cm (15.75 in.) around the device to ensure proper
cooling and ventilation.
2.2.4 Temperature/Humidity Requirements
To ensure the normal operation and prolonged service life of the device, maintain an
appropriate temperature and humidity in the equipment room.
The equipment room with too high or too low temperature and humidity for a long
period may damage the device.
In an environment with high humidity, the insulating material may have poor
insulation or even leak electricity.
In an environment with low humidity, the insulating strip may dry and shrink,
loosening screws.
In a dry environment, static electricity is prone to occur and damage the internal
circuits of the device.
Too high temperatures can accelerate the aging of insulation materials, greatly
reducing the reliability of the device and severely affecting its service life.
Note
The ambient temperature and humidity of the device are measured at the point that is
1.5 m (59.06 in.) above the floor and 0.4 m (15.75 in.) before the device when there is no
protective plate in front or at the back of the device.

Hardware Installation and Reference Guid Preparing for Installation
12
2.2.5 Cleanliness Requirements
Dust poses a major threat to the device. The indoor dust takes on a positive or negative
static electric charge when falling on the device, causing poor contact of the metallic
joint. Such electrostatic adhesion may occur more easily when the relative humidity is
low, not only affecting the service life of the device, but also causing communication
faults. Table 2-1 describes the requirements for the dust content and granularity in the
equipment room.
Table 2-1 Requirements for Dust
Dust
Unit
Content
Dust particles (diameter ≤ 0.5 μm)
Particles/m3
≤1.4×10^7
Dust particles (0.5 μm ≤diameter
≤ 1 μm)
Particles/m3
≤7×10^5
Dust particles (1 μm ≤diameter ≤
3 μm)
Particles/m3
≤2.4×10^5
Dust particles (3 μm ≤diameter ≤
1 μm)
Particles/m3
≤1.3×10^5
Apart from dust, the salt, acid, and sulfide in the air in the equipment room must meet
strict requirements. These harmful substances will accelerate metal corrosion and
component aging. Therefore, the equipment room should be properly protected against
the intrusion of harmful gases, such as sulfur dioxide, hydrogen sulfide, nitrogen
dioxide, and chlorine gas. Table 2-2 lists limit values for harmful gases.
Table 2-2 Requirements for Gases
Gas
Average (mg/m3)
Maximum (mg/m3)
Sulfur dioxide (SO2)
0.2
1.5
Hydrogen sulfide (HS)
0.006
0.03
Nitrogen dioxide (NO2)
0.04
0.15
Ammonia gas (NH3)
0.05
0.15