Ruijie RG-AP820-I Installation and operating manual

Ruijie RG-AP820-I Access Point
Hardware Installation and Reference Guide
Document Version: V1.2
Date: 2023-09-15
Copyright © 2023 Ruijie
Networks

Copyright
Copyright © 2023 Ruijie Networks
All rights are reserved in this document and this statement.
Any reproduction, excerption, backup, modification, transmission, translation or commercial
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Networks does not make any express or implied statement or guarantee for the content of this
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Due to product version upgrades or other reasons, the content of this document will be
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This manual is for reference only. Ruijie Networks endeavors to ensure content accuracy and
will not shoulder any responsibility for losses and damages caused due to content omissions,
inaccuracies or errors.

I
Preface
Intended Audience
This document is intended for:
Network engineers
Technical support and servicing engineers
Network administrators
Technical Support
Ruijie Networks Website: https://www.ruijienetworks.com/
Technical Support Website: https://ruijienetworks.com/support
Case Portal: https://caseportal.ruijienetworks.com
Community: https://community.ruijienetworks.com
Technical Support Email: [e-mail]
Live Chat: https://www.ruijienetworks.com/rita
Conventions
1. Signs
The symbols used in this document are described as follows:
Danger
An alert that calls attention to safety operation instructions that if not understood or followed
when operating the device can result in physical injury.
Warning
An alert that calls attention to important rules and information that if not understood or followed
can result in data loss or equipment damage.
Caution
An alert that calls attention to essential information that if not understood or followed can result
in function failure or performance degradation.
Note
An alert that contains additional or supplementary information that if not understood or followed
will not lead to serious consequences.

II
Specification
An alert that contains a description of product or version support.
2. Note
This manual provides the device installation steps, hardware troubleshooting, module technical
specifications, and specifications and usage guidelines for cables and connectors. It is
intended for the users who have some experience in installing and maintaining network
hardware.At the same time, it is assumed that the users are already familiar with the related
terms and concepts.

i
Contents
Preface...................................................................................................................................................I
1Product Overview...............................................................................................................................1
1.1 Appearance................................................................................................................................1
1.2 Package Contents .....................................................................................................................3
1.3 Technical Specifications............................................................................................................3
1.3.1 Size and Weight.............................................................................................................3
1.3.2 RF ..................................................................................................................................4
1.3.3 Ports...............................................................................................................................5
1.3.4 Power Supply.................................................................................................................6
1.3.5 Environment and Reliability...........................................................................................6
1.4 LEDs and Button........................................................................................................................7
1.5 SFP Modules .............................................................................................................................7
2Preparing for Installation....................................................................................................................9
2.1 Safety Precautions.....................................................................................................................9
2.1.1 General Safety Precautions...........................................................................................9
2.1.2 Handling Safety..............................................................................................................9
2.1.3 Electric Safety..............................................................................................................10
2.1.4 Storage Safety.............................................................................................................10
2.2 Installation Environment Requirements...................................................................................10
2.2.1 Bearing Requirements.................................................................................................11
2.2.2 Ventilation Requirements.............................................................................................11
2.2.3 Space Requirement.....................................................................................................11
2.2.4 Temperature/Humidity Requirements..........................................................................11

ii
2.2.5 Cleanliness Requirements...........................................................................................11
2.2.6 Anti-interference Requirements...................................................................................13
2.2.7 Lightning Protection Requirements .............................................................................13
2.2.8 Installation Site Requirements.....................................................................................13
2.3 Tools........................................................................................................................................13
3Installing theAccess Point ...............................................................................................................15
3.1 Installation Flowchart...............................................................................................................15
3.2 Before You Begin.....................................................................................................................15
3.3 Precautions..............................................................................................................................16
3.4 Installing the Access Point.......................................................................................................17
3.4.1 Ceiling Mounting..........................................................................................................17
3.4.2 Wall Mounting ..............................................................................................................19
3.4.3 Removing the Access Point.........................................................................................20
3.5 Installing other modules...........................................................................................................21
3.5.1 Securing the Access Point...........................................................................................21
3.5.2 Installing the SFP Module............................................................................................22
3.6 Connecting Cables ..................................................................................................................23
3.7 Bundling Cables.......................................................................................................................24
3.7.1 Precautions..................................................................................................................24
3.7.2 Bundling Steps.............................................................................................................24
3.8 Checking after Installation .......................................................................................................24
3.8.1 Checking the Access Point..........................................................................................24
3.8.2 Checking Cable Connection........................................................................................24
3.8.3 Checking Power Supply...............................................................................................24

iii
4Verifying Operating Status ...............................................................................................................25
4.1 Configuring the Environment...................................................................................................25
4.2 Powering up the AP.................................................................................................................25
4.2.1 Checking Environment before Power-on.....................................................................25
4.2.2 Checking Environment after Power-on........................................................................25
5Monitoring and Maintenance............................................................................................................26
5.1 Monitoring................................................................................................................................26
5.1.1 LED..............................................................................................................................26
5.1.2 CLI Commands............................................................................................................26
5.2 Remote Maintenance...............................................................................................................26
5.3 Hardware Maintenance............................................................................................................26
6Troubleshooting................................................................................................................................27
6.1 Troubleshooting Flowchart......................................................................................................27
6.2 Troubleshooting.......................................................................................................................27
6.2.1 Ethernet port is not working after the Ethernet cable is plugged in.............................27
6.2.2 LED is off for a long time .............................................................................................27
6.2.3 LED stays solid red for a long time..............................................................................28
6.2.4 LED stays solid green for a long time..........................................................................28
6.2.5 LED stays fast blinking blue for a long time (FitAP mode).........................................28
6.2.6 LED does not turn solid blue or blinking blue..............................................................28
6.2.7 Client cannot find wireless network.............................................................................28
7Appendix...........................................................................................................................................29
7.1 Connectors and Media.............................................................................................................29
7.2 Mini-GBIC Modules..................................................................................................................31

iv
7.3 Cabling Recommendations .....................................................................................................32
7.4 Power Supply...........................................................................................................................35

Hardware Installation and Reference Guide Product Overview
1
1 Product Overview
The RG-AP820-IAP is a dual-band dual-radio access point compliant with the IEEE 802.11ax
standard. The RG-AP820-IAP provides a combined data rate of 2.976 Gbps, with up to 574
Mbps in the 2.4 GHz band and 2.402 Gbps in the 5 GHz band. Designed for flexible
deployments in the field of education, government, finance and business, the RG-AP820-IAP
offers one combo port.
1.1 Appearance
The RG-AP820-I provides two radio frequency (RF) connectors, one 10/100/1000BASE-T
Ethernet port, one 2.5G SFP port, one Console port and one DC power plug. TheAP supports
PoE or DC power supply.
Figure 1-1 Appearance

Hardware Installation and Reference Guide Product Overview
2
Figure 1-2 Front Panel
Table 1-1 Front Panel
No.
Item
Description
1
LED
Indicate the operation status of device.
Figure 1-3 Side View
Table 1-2 Side View
No.
Button and Port
Description

Hardware Installation and Reference Guide Product Overview
3
1
Anti-theft lock hole
Connect to the anti-theft lock.
2
2.5G SFP port
The uplink SFP port for service data
transmission.
3
Reset button
Reboot the device or restore the device to factory
settings.
4
Console port
Connect to the device that is managed with the
serial cable.
5
1000 BASE-T Ethernet port
The uplink adaptive Ethernet port for service data
transmission.
Support IEEE 802.3af standard PoE power
supply.
6
DC power plug
Connect to the DC power adapter to supply
power to the AP.
1.2 Package Contents
Table 1-3 Package Contents
Item
Quantity
RG-AP820-I Access Point
1
Mounting Bracket
1
Wall Anchor
2
Phillips Pan Head Screws M4 x 20
4
Warranty Card
1
Installation Guide
1
1.3 Technical Specifications
1.3.1 Size and Weight
Table 1-4 Size and Weight
Item
Parameter
Main Unit
Dimensions
(W x D x H)
220 mm ×220 mm ×49 mm (8.66 in. x 8.66 in. x 1.93 in.)
Weight
Main Unit: 1.0 kg (2.20 lbs.)
Bracket: 0.2 kg (0.44 lbs.)

Hardware Installation and Reference Guide Product Overview
4
Mounting
Ceiling/wall mount capable
Anti-theft Lock
Kensington lock
Security screw
Bracket
Dimensions
(W x D x H)
120 mm×120 mm×8 mm (4.72 in. x 4.72 in. x 0.31 in.)
Mounting Hole
Pattern
53 mm (2.09 in.)
Mounting Hole
Diameter
6.5 mm (0.26 in.)
1.3.2 RF
Table 1-5 RF
Item
Parameter
RF Design
2 RF, 2 Wireless RF connectors
Radio1: 2.4 GHz, 2×2 MIMO (2 spatial streams)
Radio2: 5 GHz, 2×2 MIMO (2 spatial streams)
Combined dual-band:4 spatial streams
Operating
Frequency
Radio1:
802.11b/g/n/ax, 2.4 GHz-2.4835 GHz, HE40
Radio2:
802.11a/n/ac/ax, 5.150 GHz-5.350 GHz, HE80/HE160
802.11a/n/ac, 5.470 GHz-5.725 GHz, 5.725 GHz-5.850 GHz, HE80
(country-specific restrictions apply)
Max. Data Rate
Radio1: 2.4 GHz, 574 Mbps
Radio2: 5 GHz, 2.402 Gbps
Combined dual-band: 2.976Gbps
Antenna Type
Built-in smart antenna
Antenna Gain
2.4 GHz: 3 dBi

Hardware Installation and Reference Guide Product Overview
5
5 GHz: 3 dBi
Max. Transmit
Power
20 dBm (country-specific restrictions apply)
Transmit
Power
Adjustment
Configurable in increments of 1 dBm
Modulation
OFDM: BPSK@6/9Mbps, QPSK@12/18Mbps, 16-QAM@24Mbps, 64-
QAM@48/54Mbps
DSSS: DBPSK@1Mbps, DQPSK@2Mbps, and [email protected]/11Mbps
MIMO-OFDM: BPSK, QPSK, 16QAM, 64QAM, 256QAM and 1024QAM
OFDMA
Receive
Sensitivity
11b: -96dBm(1Mbps), -93dBm(5Mbps), -89dBm(11Mbps)
11a/g: -91dBm(6Mbps), -85dBm(24Mbps), -80dBm(36Mbps), -
74dBm(54Mbps)
11n: -90dBm@MCS0, -70dBm@MCS7, -89dBm@MCS8, -
68dBm@MCS15
11ac: HT20: -88dBm(MCS0), -63dBm(MCS9)
11ac: HT40: -85dBm(MCS0), -60dBm(MCS9)
11ac: HT80: -82dBm(MCS0), -57dBm(MCS9)
11ax: HE80: -82dBm(MCS0), -57dBm(MCS9),-52dBm(MCS11)
11ax: 160MHz: -77dBm(MCS0), -50dBm(MCS11)
1.3.3 Ports
Table 1-6 Ports
Item
Description
Bluetooth
Bluetooth 5.1
Fixed Service
Port
One 10/100/1000 Base-T Ethernet port (IEEE 802.3af-compliant PoE)
One 2.5G SFP port (conformity to 1G SFP port)
Fixed
Management
Port
One RJ45 Console port

Hardware Installation and Reference Guide Product Overview
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GPS
Not supported
LED
One system status LED
Button
One reset button
1.3.4 Power Supply
Table 1-7 Power Supply
Item
Description
Power Supply
1. DC power adapter: 48 V/0.6A (Optional. Please refer to Power Supply
for details.)
2. PoE: IEEE 802.3af-compliant
Max. Power
Consumption
12.95 W
Caution
The power adapter is optional. If you need to use a DC power adapter for power supply,
please purchase an adapter that meets the corresponding safety requirements.
1.3.5 Environment and Reliability
Table 1-8 Environment and Reliability
Item
Description
Temperature
Operating: -10°C to +50°C (14°F to 122°F)
Storage: -40°C to +70°C (-40°F to +158°F)
At a height between 3000 m (9842.52 ft.) to 5000 m (16404.20
ft.) above the sea level, every time the altitude increases by 166
m (546 ft.), the maximum temperature decreases by 1°C (1.8°F).
Humidity
Operating: 5% to 95% (RH), non-condensing
Storage: 5% to 95% (RH), non-condensing)
Regulatory
compliance
EN 55032, EN 55035, EN 61000-3-3, EN IEC 61000-3-2, EN 301
489-1, EN 301 489-3, EN 301 489-17, EN 300 328, EN 301 893,
EN 300 440, FCC Part 15, EN IEC 62311, IEC 62368-1, and EN
62368-1

Hardware Installation and Reference Guide Product Overview
7
1.4 LEDs and Button
Note
The description of LED status applies to both FitAP and Fat AP, unless otherwise noted.
Table 1-9 System LED Status
Color
Frequency
Status Description
Off
N/A
The AP is NOT receiving power or the AP is receiving power,
but the LED is disabled by software.
Solid green
N/A
Program system initialization is in progress.
Solid red
N/A
The system is in normal operation, but the uplink service port
of the AP is down.
Slow blinking
red
On for 3s
and off for 1s
In Fit AP mode, the establishment of a CAPWAP tunnel
between the AP and the AC times out.
Fast blinking
blue
On for 0.2s
and off for
0.2s
In Fit AP or MACC AP mode, the AP is in the process of
software update
Solid blue
N/A
The system and the AP are in normal operation, but no
wireless clients are currently online.
Blinking blue
On for 1s
and off for 1s
The system and the AP are in normal operation, and at least
one wireless client is currently online.
Fast blinking
red
On for 0.2s
and off for
0.2s
In Fit AP mode, LED location function is enabled to locate a
specific AP.
Table 1-10 Reset Button
Reset button
Press and
hold for less
than 2s
Reboot the device.
Press and
hold for
more than
3s
Restore default settings.
1.5 SFP Modules
The 2.5G SFP port of theAP supports both copper and fiber links. The negotiation speed may
vary with the SFP module type and the speeds on both sides of the link. Please refer to Table
1-11 and Table 1-12.

Hardware Installation and Reference Guide Product Overview
8
Table 1-11 Negotiation Speed When Connected with SFP Port on Peer Device
AP SFP Port
Speed
SFP Fiber
Module Speed
Negotiation Speed
1 Gbps
1 Gbps/10
Gbps/Auto
1 Gbps/2.5
Gbps/10
Gbps/Auto
1 Gbps
3 Gbps
1 Gbps
1 Gbps
1 Gbps
1 Gbps
1 Gbps
1 Gbps
1 Gbps
1 Gbps
2.5 Gbps
3 Gbps
Not supported
Not supported
2.5 Gbps
2.5 Gbps
1 Gbps
Not supported
Not supported
2.5 Gbps
Table 1-12 Negotiation Speed When Connected with Copper Port on Peer Device
AP SFP Port
Speed
SFP Copper
Module Speed
Negotiation Speed
1 Gbps
1 Gbps/10
Gbps/Auto
1 Gbps/2.5
Gbps/10
Gbps/Auto
1 Gbps
2.5 Gbps
Not
supported
Not supported
Not supported
1 Gbps
1 Gbps
1 Gbps
1 Gbps
1 Gbps
2.5 Gbps
2.5 Gbps
Not
supported
Not supported
2.5 Gbps
2.5 Gbps
1 Gbps
Not
supported
Not supported
Not supported
Caution
The 2.5G SFP port of theAP does not support speed negotiation. When you use the
transceiver module, the speed of theAP, the module, and the port of peer device must be
the same.
The SFP port and copper port can be multiplexed as a combo port. If two ports are
connected with cables at the same time,AP will preferentially select the SFP port for data
transmission (the copper port is automatically disabled). When the cable of SFP port is
unplugged, the copper port is automatically enabled.

Hardware Installation and Reference Guide Preparing for Installation
9
2 Preparing for Installation
2.1 Safety Precautions
Note
To avoid personal injury and device damage, carefully read the safety precautions before
you install the device.
The following safety precautions may not cover all possible dangers.
2.1.1 General Safety Precautions
Do not expose the AP to high temperature, dusts, or harmful gases.
Do not install theAP in an inflammable or explosive environment.
Keep theAP away from EMI sources such as large radar stations, radio stations, and
substations.
Do not subject theAP to unstable voltage, vibration, and noises.
The installation site should be free from water flooding, seepage, dripping, or condensation.
The installation site should be selected according to network planning and communications
equipment features, and considerations such as climate, hydrology, geology, earthquake,
electrical power, and transportation.
Keep theAP at least 500 meters away from the ocean and do not face it towards the sea
breeze.
Do not place the device in walking areas.
During the installation and maintenance, do not wear loose clothes, ornaments, or any other
things that may be hooked by the chassis.
Keep tools and components away from walking areas.
2.1.2 Handling Safety
Prevent the device from being frequently handled.
Cut off all the power supplies and unplug all power cords before moving or handling the
device.

Hardware Installation and Reference Guide Preparing for Installation
10
2.1.3 Electric Safety
Warning
Improper or incorrect electric operations may cause a fire, electric shock, and other
accidents, and lead to severe and fatal personal injury and device damage.
Direct or indirect contact with high voltage or mains power supply via wet objects may
cause fatal dangers.
Observe local regulations and specifications during electric operations. Only personnel with
relevant qualifications can perform such operations.
Check whether there are potential risks in the work area. For example, check whether the
power supply is grounded, whether the grounding is reliable, and whether the ground is wet.
Learn about the position of the indoor emergency power switch before installation. Cut off
the power switch in case of accidents.
Check the device carefully before shutting down the power supply.
Do not place the device in a damp/wet location. Do not let any liquid enter the chassis.
Keep the device far away from grounding or lightning protection devices for power
equipment.
Keep the device away from radio stations, radar stations, high-frequency high-current
devices, and microwave ovens.
2.1.4 Storage Safety
To ensure the normal operation of the device after storage, please refer to the storage
temperature/humidity requirements in the specifications for the storage environment.
Caution
If the device has been stored for more than 18 months, the device needs to be powered on and
run for 24 hours without interruption to complete the activation of the device.
2.2 Installation Environment Requirements
Install the device indoors to ensure its normal operation and prolonged service life.
The installation site must meet the following requirements.

Hardware Installation and Reference Guide Preparing for Installation
11
2.2.1 Bearing Requirements
Evaluate the bearing capacity of the installation site based on the actual weight of the device
and its accessories (for example, the bracket and power supply modules), and ensure that the
installation site meets the bearing requirements.
2.2.2 Ventilation Requirements
Reserve sufficient space in front of the air vents to ensure normal heat dissipation. After
various cables are connected, bundle the cables or place them in the cable management
bracket to avoid blocking air inlets.
2.2.3 Space Requirement
Maintain a minimum clearance of 0.4 cm (15.75 in.) around the device to ensure proper
cooling and ventilation.
2.2.4 Temperature/Humidity Requirements
To ensure the normal operation and prolonged service life of the device, maintain an
appropriate temperature and humidity in the equipment room.
The equipment room with too high or too low temperature and humidity for a long period may
damage the device.
In an environment with high humidity, the insulating material may have poor insulation or
even leak electricity.
In an environment with low humidity, the insulating strip may dry and shrink, loosening
screws.
In a dry environment, static electricity is prone to occur and damage the internal circuits of
the device.
Too high temperatures can accelerate the aging of insulation materials, greatly reducing the
reliability of the device and severely affecting its service life.
Note
The ambient temperature and humidity of the device are measured at the point that is 1.5 m
(59.06 in.) above the floor and 0.4 m (15.75 in.) before the device when there is no protective
plate in front or at the back of the device.
2.2.5 Cleanliness Requirements
Dust poses a major threat to the device. The indoor dust takes on a positive or negative static
electric charge when falling on the device, causing poor contact of the metallic joint. Such
electrostatic adhesion may occur more easily when the relative humidity is low, not only

Hardware Installation and Reference Guide Preparing for Installation
12
affecting the service life of the device, but also causing communication faults. Table 2-1
describes the requirements for the dust content and granularity in the equipment room.
Table 2-1 Requirements for Dust
Dust
Unit
Content
Dust particles (diameter ≤ 0.5 μm)
Particles/m3
≤1.4×10^7
Dust particles (0.5 μm ≤ diameter ≤ 1
μm)
Particles/m3
≤7×10^5
Dust particles (1 μm ≤ diameter ≤ 3
μm)
Particles/m3
≤2.4×10^5
Dust particles (3 μm ≤ diameter ≤ 1
μm)
Particles/m3
≤1.3×10^5
Apart from dust, the salt, acid, and sulfide in the air in the equipment room must meet strict
requirements. These harmful substances will accelerate metal corrosion and component
aging. Therefore, the equipment room should be properly protected against the intrusion of
harmful gases, such as sulfur dioxide, hydrogen sulfide, nitrogen dioxide, and chlorine gas.
Table 2-2 lists limit values for harmful gases.
Table 2-2 Requirements for Gases
Gas
Average (mg/m3)
Maximum (mg/m3)
Sulfur dioxide (SO2)
0.2
1.5
Hydrogen sulfide (HS)
0.006
0.03
Nitrogen dioxide (NO2)
0.04
0.15
Ammonia gas (NH3)
0.05
0.15
Chlorine gas (CI2)
0.01
0.3
Note
Average refers to the average value of harmful gases measured in one week. Maximum
refers to the upper limit of harmful gases measured in one week, and the maximum value lasts
up to 30 minutes every day.