Ruijie RG-SAP825-SP Installation and operating manual

Ruijie RG-SAP825-SP Access Point
Hardware Installation and Reference Guide
Document Version: V1.1
Date: August 31, 2023
Copyright © 2023 Ruijie
Networks

Copyright
Copyright © 2023 Ruijie Networks
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Networks.
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Ruijie Networks does not make any express or implied statement or guarantee for the
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omissions, inaccuracies or errors.

I
Preface
Intended Audience
This document is intended for:
Network engineers
Technical support and servicing engineers
Network administrators
Technical Support
Ruijie Networks Website: https://www.ruijienetworks.com/
Technical Support Website: https://ruijienetworks.com/support
Case Portal: https://caseportal.ruijienetworks.com
Community: https://community.ruijienetworks.com
Technical Support Email: [e-mail]
Live Chat: https://www.ruijienetworks.com/rita
Conventions
1. Signs
The signs used in this document are described as follows:
Warning
An alert that calls attention to important rules and information that if not understood or
followed can result in data loss or equipment damage.
Caution
An alert that calls attention to essential information that if not understood or followed
can result in function failure or performance degradation.
Note
An alert that contains additional or supplementary information that if not understood or
followed will not lead to serious consequences.

II
Specification
An alert that contains a description of product or version support.
2. Note
The manual offers information (including model, port type and command line interface)
for indicative purpose only. In case of any discrepancy or inconsistency between the
manual and the actual version, the actual version prevails.

i
Contents
Preface.................................................................................................................................................. I
1Product Overview ............................................................................................................................ 5
1.1 Hardware Features...................................................................................................................5
1.2 Package Contents.....................................................................................................................7
1.3 Technical Specifications...........................................................................................................8
1.3.1 Dimensions and Weight...............................................................................................8
1.3.2 Radio Specifications .....................................................................................................8
1.3.3 Port Specifications......................................................................................................10
1.3.4 Power Supply and Consumption ..............................................................................11
1.3.5 Environment and Reliability ......................................................................................11
1.4 LED and Reset Button ............................................................................................................12
1.4.2 SFP Module .................................................................................................................13
2Preparing for Installation.............................................................................................................. 15
2.1 Safety Precautions..................................................................................................................15
2.1.1 General Safety Precautions .......................................................................................15
2.1.2 Handling Safety ..........................................................................................................15
2.1.3 Electric Safety..............................................................................................................16
2.1.4 Storage Security .........................................................................................................16
2.2 Installation Environment Requirements..............................................................................16

ii
2.2.1 Bearing Requirements...............................................................................................17
2.2.2 Ventilation Requirements..........................................................................................17
2.2.3 Space Requirements ..................................................................................................17
2.2.4 Temperature/Humidity Requirements.....................................................................17
2.2.5 Cleanliness Requirements.........................................................................................18
2.2.6 Anti-interference Requirements ...............................................................................19
2.2.7 Lightning Protection Requirements .........................................................................19
2.2.8 Installation Site Requirements..................................................................................19
2.3 Installation Tools....................................................................................................................20
3Installing the Access Point............................................................................................................ 21
3.1 Installation Flowchart ............................................................................................................21
3.2 Before You Begin....................................................................................................................22
3.3 Precautions.............................................................................................................................23
3.4 Installing the Access Point.....................................................................................................23
3.4.1 Ceiling Mount .............................................................................................................23
3.4.2 Wall Mount..................................................................................................................25
3.4.3 Removing the Access Point .......................................................................................27
3.5 Installing Other Modules.......................................................................................................28
3.5.1 Installing the Securing Latch.....................................................................................28
3.5.2 Installing an SFP Module ...........................................................................................29
3.6 Connecting Cables .................................................................................................................30

iii
3.7 Bundling Cables......................................................................................................................31
3.7.1 Precautions.................................................................................................................31
3.7.2 Steps............................................................................................................................31
3.8 Checklist After Installation ....................................................................................................31
3.8.1 Checking Access Point ...............................................................................................31
3.8.2 Checking Cable Connection.......................................................................................31
3.8.3 Checking Power Supply .............................................................................................31
4Verifying Operating Status ........................................................................................................... 32
4.1 Setting up Configuration Environment................................................................................32
4.2 Powering on the Access Point...............................................................................................32
4.2.1 Checklist Before Power-on ........................................................................................32
4.2.2 Checklist After Power-on (Recommended) ..............................................................32
5Monitoring and Maintenance....................................................................................................... 33
5.1 Monitoring ..............................................................................................................................33
5.1.1 LED...............................................................................................................................33
5.1.2 CLI Commands ...........................................................................................................33
5.2 Remote Maintenance.............................................................................................................33
5.3 Hardware Maintenance .........................................................................................................33
6Common Troubleshooting............................................................................................................ 34
6.1 General Troubleshooting Flowchart.....................................................................................34
6.2 Common Faults ......................................................................................................................34

iv
6.2.1 Ethernet Port Is Not Working After the Ethernet Cable Is Plugged In..................34
6.2.2 LED Is Off for a Long Time.........................................................................................34
6.2.3 LED Is Solid Red..........................................................................................................35
6.2.4 LED Is Solid Green......................................................................................................35
6.2.5 LED Keeps Blinking Blue at an Interval of 0.2s (in Fit Mode)..................................35
6.2.6 LED Does Not Turn Solid Blue or Blinking Blue.......................................................35
6.2.7 Clients Can Not Find the Access Point......................................................................35
7Appendix ........................................................................................................................................ 36
7.1 Connectors and Media...........................................................................................................36
7.2 SFP Module and Specifications .............................................................................................38
7.3 Cabling ....................................................................................................................................39
7.4 DC Connector Specifications .................................................................................................44

Hardware Installation and Reference Guide Product Overview
5
1 Product Overview
The RG-SAP825-SP is a dual-radio Wi-Fi 6 access point (AP) launched by Ruijie for indoor
scenarios covering higher education, government, general education, finance, and
business. Compliant with the IEEE 802.11ax standard, the AP works in both 2.4 GHz and 5
GHz frequency bands. It delivers a combined peak data rate of 2.976 Gbps, with up to
574 Mbps in the 2.4 GHz band and 2.402 Gbps in the 5 GHz band. The RG-SAP825-SP
provides uplink optical and electrical ports, enabling flexible deployment in various
application scenarios
1.1 Hardware Features
The RG-SAP825-SP provides two radio frequency (RF) connectors, one 10/100/1000 BASE-
T Ethernet port, one 2.5GE SFP port, one RJ45 console port, and one DC power connector.
The AP supports PoE or DC power supply.
Figure 1-1Top View

Hardware Installation and Reference Guide Product Overview
6
Figure 1-2Front View
Table 1-1 LED
No.
LED
Description
1
System status LED
Indicates the system operating status.
Figure 1-3Side View

Hardware Installation and Reference Guide Product Overview
7
Table 1-2 Button and Port
No.
Button and Port
Description
1
Lock slot
Connected to Kensington lock.
2
2.5GE SFP port
Uplink SFP port for service data transmission
3
Reset button
Restarts the AP or restores the AP to factory
settings.
4
Console port
Connected to the serial port with a console
cable for device management.
5
1GE electrical port
Uplink Ethernet port with auto-negotiation for
service data transmission, supporting IEEE
802.3af-compliant PoE
6
DC power connector
Connected to the DC power adapter to supply
power to the AP.
1.2 Package Contents
Table 1-3 Package Contents
Item
Quantity
RG-SAP825-SP access point
1
Mounting bracket
1
Wall anchor
2
M4 x 20 mm Phillips pan head screw
4
Warranty Card
1
User Manual
1

Hardware Installation and Reference Guide Product Overview
8
1.3 Technical Specifications
1.3.1 Dimensions and Weight
Table 1-4 Dimensions and Weight
Dimensions and
Weight
RG-SAP825-SP
Unit dimensions
(W x D x H)
220 mm x 220 mm x 49 mm (8.66 in. x 8.66 in. x 1.93 in.)
Weight
Main unit: 0.6 kg (1.32 lbs.)
Mounting bracket: 0.2 kg (0.44 lbs.)
Mounting
Ceiling/Wall-mount
Lock option
Kensington lock
Securing latch
Mounting bracket
dimensions
(W x D x H)
120 mm x 120 mm x 8 mm (4.72 in. x 4.72 in. x 0.31 in.)
Mounting hole pattern
53 mm x 53 mm (2.09 in. x 2.09 in.)
Mounting hole diameter
6.5 mm (0.26 in.)
1.3.2 Radio Specifications
Table 1-5 Radio Specifications
Radio
Specifications
RG-SAP825-SP
Radio design
Dual-radio and up to four spatial streams
(Radio 1) 2.4 GHz radio: Two spatial streams, 2x2 MU-MIMO

Hardware Installation and Reference Guide Product Overview
9
(Radio 2) 5 GHz radio: Two spatial streams, 2x2 MU-MIMO
Operating
frequency bands
Radio 1:
802.11b/g/n/ax, 2.400 GHz to 2.4835 GHz, HE40
Radio 2:
802.11a/n/ac/ax, 5.150 GHz to 5.350 GHz, HE80/HE160
802.11a/n/ac, 5.470 GHz to 5.725 GHz, 5.725 GHz to 5.850 GHz,
HE80
Note: Country-specific restrictions apply.
Data rates
(Radio1) 2.4 GHz radio: 574 Mbps
(Radio2) 5 GHz radio: 2.402 Gbps
Combined peak data rate: 2.976 Gbps
Antenna type
Built-in omnidirectional antennas
Antenna gain
2.4 GHz radio: 2 dBi
5 GHz radio: 2 dBi
Max. transmit
power
20 dBm
Note: The transmit power is limited by local regulatory
requirements.
Power increment
1 dBm
Modulation types
802.11b: BPSK, QPSK, and CCK
802.11a/g/n: BPSK, QPSK, 16-QAM, and 64-QAM
802.11ac: BPSK, QPSK, 16-QAM, 64-QAM, and 256-QAM
802.11ax: BPSK, QPSK, 16-QAM, 64-QAM, 256-QAM, and 1024-
QAM
Receive sensitivity
11b: –96 dBm (1 Mbps), –93 dBm (5 Mbps), –89 dBm (11 Mbps)
11a/g: –91 dBm (6 Mbps), –85 dBm(24 Mbps), –80 dBm (36 Mbps),
–74 dBm ( 54 Mbps)

Hardware Installation and Reference Guide Product Overview
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11n: –90 dBm (MCS0), –70 dBm (MCS7), –89 dBm (MCS8), –68
dBm (MCS15)
11ac: 20 MHz: –88 dBm (MCS0), –63 dBm (MCS9)
11ac: 40 MHz: –85 dBm (MCS0), –60 dBm (MCS9)
11ac: 80 MHz: –82 dBm (MCS0), –57 dBm (MCS9)
11ax: 80 MHz: –82 dBm (MCS0), –57 dBm (MCS9), –52 dBm
(MCS11)
11ax: 160 MHz: –77 dBm (MCS0), –50 dBm (MCS11)
1.3.3 Port Specifications
Table 1-6 Port Specifications
Port Specifications
RG-SAP825-SP
Bluetooth
Bluetooth 5.1
Fixed service port
One 10/100/1000 Base-T Ethernet port with auto-negotiation,
supporting IEEE 802.3af-compliant PoE
One 2.5GE SFP port, in compliance with 1GE SFP
Fixed management
port
One RJ45 console port
LED
One system status LED
Button
One Reset button

Hardware Installation and Reference Guide Product Overview
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1.3.4 Power Supply and Consumption
Table 1-7 Power Supply and Consumption
Power Supply and
Consumption
RG-SAP825-SP
Power supply modes
48 V DC/0.6 A power supply
PoE power supply (IEEE 802.3af-compliant)
Max. power consumption
12.95 W
1.3.5 Environment and Reliability
Table 1-8 Environment and Reliability
Environment
and Reliability
RG-SAP825-SP
Temperature
Operating temperature: –10°C to +50°C (14°F to 122°F)
Storage temperature: –40°C to +70°C (–40°F to +158°F)
At an altitude between 3000 m (3280.84 yd) and 5000 m (5468.07
yd), every time the altitude increases by 220 m (240.60 yd), the
maximum temperature decreases by 1°C (1.8°F).
Humidity
Operating humidity: 0% to 95% RH (non-condensing)
Storage humidity: 0% to 95% RH (non-condensing)
Safety
regulations
EN 300 328, EN 301 893, EN 300 440, FCC Part 15, EN IEC 62311, IEC
62368-1, and EN 62368-1
Regulatory
compliance
EN 55032, EN 55035, EN 61000-3-3, EN IEC 61000-3-2, EN 301 489-1,
EN 301 489-3, EN 301 489-17, EN 300 328, EN 301 893, EN 300 440,
FCC Part 15, EN IEC 62311, IEC 62368-1, and EN 62368-1

Hardware Installation and Reference Guide Product Overview
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1.4 LED and Reset Button
Note
LED status descriptions are applicable to both Fit and Fat APs, unless otherwise specified.
Table 1-9 LED
Color
Status
Description
Off
N/A
The AP is not powered on.
The AP is powered on, but the status LED is
turned off through the software.
Solid green
N/A
The software system is being initialized.
Solid red
N/A
The system is running normally, but the uplink
service port of the AP is Down.
Slow blinking in
red
On for 3s
Off for 1s
In Fit AP mode, CAPWAP tunnel establishment
between the AP and the AC has timed out.
Fast blinking in
blue
On for 0.2s
Off for 0.2s
In Fit AP or MACC AP mode, the software system is
being updated.
Solid blue
N/A
The software system is running normally. The AP is
working normally but no STA is online.
Blinking blue
On for 1s
Off for 1s
The software system is running normally. The AP is
working normally and STAs are online.
Fast blinking in
red
On for 0.2s
Off for 0.2s
In Fit AP mode, LED locating function is enabled on
the AP to discover a specific AP.

Hardware Installation and Reference Guide Product Overview
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Table 1-10 Reset Button
Type
Action
Description
Reset button
Press and hold the pin to
the Reset button for less
than 2 seconds.
Restart the AP.
Press and hold the pin to
the Reset button for more
than 5 seconds.
Restore the AP to factory settings.
1.4.2 SFP Module
The peer device that is directly connected to the 2.5GE SFP port of the AP supports
electrical and optical ports. However, the negotiation rates are different when the
devices at both ends use different port rates or use different SFP modules. For details,
see Table 1-11 and Table 1-12.
Table 1-11 Rate Negotiation Result When the Peer is Electrical Port (Unit: bps)
AP SFP
Port Rate
SFP Module
Rate
Negotiation Rate Supported by Peer Port
1G
1G/10G/auto
1G/2.5G/10G/auto
1G
3G
1G
1G
1G
1G
1G
1G
1G
1G
2.5G
3G
Not supported
Not supported
2.5G
2.5G
1G
Not supported
Not supported
1G

Hardware Installation and Reference Guide Product Overview
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Table 1-12 Rate Negotiation Result When the Peer is Optical Port (Unit: bps)
AP SFP
Port Rate
O/E Converter
Rate
Negotiation Rate Supported by Peer Port
1G
1G/10G/auto
1G/2.5G/10G/auto
1G
2.5G
Not supported
Not supported
Not supported
1G
1G
1G
1G
1G
2.5G
2.5G
Not supported
Not supported
2.5G
2.5G
1G
Not supported
Not supported
Not supported
Caution
The 2.5GE SFP port of the AP does not support rate negotiation. When the O/E
converter is used, ensure that the rates of AP, O/E converter, and peer port are the
same.
The AP provides a combo port. If Ethernet cables are connected to both uplink
optical port and uplink electrical port, the optical port is preferentially selected for
data transmission (the electrical port is automatically disabled). When the cable is
removed from the optical port, the electrical port is automatically enabled.

Hardware Installation and Reference Guide Preparing for Installation
15
2 Preparing for Installation
2.1 Safety Precautions
Note
To avoid personal injury and device damage, carefully read the safety precautions
before you install the device.
The following safety precautions may not cover all possible dangers.
2.1.1 General Safety Precautions
Do not expose the access point to high temperature, dusts, or harmful gases. Do not
install the access point in an inflammable or explosive environment. Keep the access
point away from EMI sources such as large radar stations, radio stations, and
substations. Do not subject the access point to unstable voltage, vibration, and noises.
The installation site should be free from water flooding, seepage, dripping, or
condensation. The installation site should be selected according to network planning,
communications equipment features, and considerations such as climate, hydrology,
geology, earthquake, electrical power, and transportation.
The installation site should be dry. It is not recommended that the access point be
installed in a place near the sea. Keep the device at least 500 meters away from the
ocean and do not face it towards the sea breeze.
Do not place the device in walking areas.
During the installation and maintenance, do not wear loose clothes, ornaments, or
other items that may be hooked by the device.
Keep tools and device away from walking areas.
2.1.2 Handling Safety
Do not move the device frequently.
Turn off all power sources and unplug all power sources and cables before moving or
handling the device.

Hardware Installation and Reference Guide Preparing for Installation
16
2.1.3 Electric Safety
Warning
Improper or incorrect electric operations may cause a fire, electric shock, and other
accidents, and lead to severe and fatal personal injury and device damage.
Direct or indirect contact with high voltage or mains power supply via wet objects
may cause fatal dangers.
Observe local regulations and specifications during electric operations. Only personnel
with relevant qualifications can perform such operations.
Check whether there are potential risks in the work area. For example, check whether
the ground is wet.
Learn about the position of the indoor emergency power switch before installation.
Cut off the power switch in case of accidents.
Check the access point carefully before shutting down the power supply.
Do not place the device in a damp or wet location. Do not let any liquid enter the
chassis.
Keep the access point far away from grounding or lightning protection devices for
power equipment.
Keep the access point away from radio stations, radar stations, high-frequency high-
current devices, and microwave ovens.
2.1.4 Storage Security
To ensure proper working of the access point, store the access point in an environment
based on the storage temperature or humidity requirements in specifications.
Caution
If the access point is powered off for more than 18 months, power on the device and run
it for consecutive 24 hours to activate the device.
2.2 Installation Environment Requirements
Use the access point indoors to ensure normal operation and a prolonged service life. The installation site