Samsung OfficeServ ITP-5012L User manual

Feature Access Codes
Line Groups
9 Local/LCR
____________________________
____________________________
____________________________
Station Groups
501 _____________________________
502 _____________________________
503 _____________________________
504 _____________________________
Paging Zones - Dial 55 plus
0 _____________________________
1 _____________________________
2 _____________________________
3 _____________________________
4 _____________________________
5 _____________________________
6 _____________________________
7 _____________________________
8 _____________________________
9 All External Zones
* All Page
Programmed Messages
01 _____________________________
02 _____________________________
03 _____________________________
04 _____________________________
05 _____________________________
06 _____________________________
07 _____________________________
08 _____________________________
09 _____________________________
10 _____________________________
11 _____________________________
12 _____________________________
13 _____________________________
14 _____________________________
15 _____________________________
16 _____________________________
17 _____________________________
18 _____________________________
19 _____________________________
20 _____________________________
Feature Access Codes
0Operator
10 + xxx Pick Up A Parked Call
12 + xxx Pick Up A Held Call
13 Door Lock Release
16 + xxx Speed Dialing
17 Save And Redial Number
18 New Call (Recall)
19 Last Number Redial
400 Cancel Do Not Disturb
401 Set Do Not Disturb
42 + xxx Cancel Message You Left
43 Return Message
44 Callback
45 Busy Station Camp-On
46 Conference
47 Account Code
48 + xx Cancel Programmed MSG
49 Send Flash To C.O. or PBX
53 + xxx + 1 In Group
53 + xxx + 0 Out of Group
56 Meet Me Answer
600 Cancel All Call Forward
601 + xxx Set Forward All Calls
602 + xxx Set Forward Busy
603 + xxx Set Forward No Answer
604 + xxx Set Fwd Busy/No Answer
605 + xxx Set Forward on DND
606 + xxx Set Forward Follow Me
65 + xxx Pick Up Ringing Extension
66 + xx Pick Up Group
67 Universal Answer
* Authorization Code
NOTE: Some features may not be available on your system software version or some access codes may have changed to
meet your company’s application. In either case consult with your System Administrator.
QQUUIICCKKRREEFFEERREENNCCEEGGUUIIDDEE
OTHER FEATURES AND FUNCTIONS
SPEAKER/HANDSET VOLUME - Press the up () or down () arrow but-
tons during a conversation to raise or lower volume.
RINGER VOLUME - Press the up () or down () arrow buttons to adjust
the ringer volume while the telephone is ringing.
LAST NUMBER REDIAL - To redial the last telephone number you dialed,
press the REDIAL button.
SCREEN BUTTON - This button allows you to choose your keyset’s idle
screen display.The default is a CALENDAR.
NAVIGATION BUTTON -
The NAVIGATION button is divided into separate
feature buttons:
MENU BUTTON: This button displays the following options:
1. P-BOOK: Allows you to add frequently dialed
numbers to a PhoneBook. You can search and
initiate speed dial calls by: Speed Dial, Associated
Names,Telephone Numbers, Assigned Groups or
Previous Calls registered to your phone.
To add a NEW NUMBER to your PhoneBook:
• Press the MENU button, scroll to P-BOOK,
press ENTER, and dial option 4.
• Using the dial keypad add the NAME,HOME,MOBILE, and OFFICE
number.
• Press ENTER to save your entry.
2. E-DIARY: Allows you to set-up the following features: Wake-Up Calls,
Alarms, Daily Planner, Memo Pad, Calculator, World-Time, D-Day Plus, and
Unit Convert.
To set-up an ALARM:
• Press the MENU button, scroll to E-DIARY, press ENTER, and dial 2.
• Choose the desired ALARM NUMBER (1/2), and press ENTER.
• Enter the TIME via the dial pad in 24-hour format.
•SetRING TONE via the direction button. Each tone is heard.
•SetREPEAT DURATION via the direction button and press ENTER
when finished.
3. MESSAGE: Allows you to view received text message information, store
and view text messages sent from your station, and create and store mes-
sages for future delivery.
To write a MESSAGE:
• Press the MENU button, scroll to MESSAGE, press ENTER, and dial 2.
• Dial option 1,WRITE MESSAGE, dial 1 again to choose WRITE NEW
MESSAGE.
• Enter the RECIPIENT and CONTENTS using the dial pad and press
ENTER to send the message.
4. VOLUME: Allows you to set volume levels of various functions of the tele-
phone. Scroll left/right to select desired option setting. When setting Ring
Type and Ringer Volume, each tone level will be heard as you scroll through
them.
5. FORWARD: Allows you to receive phone calls at a different station.Program
a destination for the type of forwarding you want: Forward Always,Busy, No
Answer, Busy No Answer, Do Not Disturb and Follow Me.
• Press the MENU button, scroll to the FORWARD icon, and press ENTER.
• Scroll to the desired FORWARD OPTION. Press the MENU button.
• Select EDIT, enter the STATION NUMBER TO FORWARD TO and press
ENTER.
6. CONFIG: Allows you to set-up the following features for your telephone:
Password, Lock, Answering Mode, Boss Answering, Language, Caller ID
Display, Absent Message, Internal Call, Dial Mode, and Station On/Off.
7. MY-PHONE: Allows you to personalize your telephone. You can set-up the
following features: Select Background, My Name, Network Information,
Status Information, Enblock Timeout, News Color, Privacy Option,
Configuration Reset, and Version Information.
To assign your NAME to your phone:
• Press the MENU button, scroll to MY-PHONE, press ENTER, and dial
option 2.
• Enter your NAME using the dial pad, press the MENU button to change
from upper to lower case and press ENTER to save your entry.
SEND BUTTON: This button is used when reviewing recently received or
called numbers and answering incoming calls.
END BUTTON: This button is used to disconnect a call after a conversation
or to return to the main menu.
CANCEL BUTTON: This button is used to return to the main menu.
QRG-ITP12L 01 11/04 wwwwww..ssaammssuunngguussaa..ccoomm//bbccss
Your Internet Protocol (IP) Telephone

ANSWERING CALLS
OUTSIDE CALLS - To answer incoming calls :
Lift the handset or press the SEND button to answer on SPEAKERPHONE
and you are automatically connected to the ringing call.
Replace the handset or press the END button when the call is completed.
INTERNAL CALLS/VOICE ANNOUNCE CALLS - To answer when
another extension calls your telephone:
Lift the handset or press the SEND button to answer on SPEAKERPHONE.
Replace the handset or press the END button when the call is completed.
NOTE: The volume can be adjusted at any time by pressing the up and down
arrow keys on your navigation button.
PLACING A CALL ON HOLD
Calls may be placed on System Hold or Exclusive Hold. Calls placed on
Exclusive Hold may only be picked up from the extension that placed them on
hold. A call placed on System Hold may be picked up at any extension.
SYSTEM HOLD - To place a call on hold:
Press the HOLD button. The call will flash green at your telephone.
To take the caller off hold, press that button and the green flashing light will
go steady green again.
Resume conversation.
EXCLUSIVE HOLD - To place a call on hold at your telephone so that other
users cannot get it:
Press the HOLD button twice.The call will flash green at your telephone.
To retrieve the call, press the flashing green line button or press the HOLD
button a third time.
NOTE: Internal calls will always be placed on exclusive hold.
TRANSFERRING CALLS
You can transfer a call by informing the other extension who is calling or with-
out notification.
While on a call, press the TRANSFER button then dial an extension number.
Confirm you hear a ringback tone.
Wait for the called party to answer and announce the call (optional).
Replace the handset.
TRANSFERRING WITH CAMP-ON
When you are transferring a call to another station and you receive a busy sig-
nal, you may camp the call on to this station. Simply hang up when you hear the
busy signal. The called party will be alerted that a call is waiting for them.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press TRANSFER to return to the outside caller.
CALL WAITING
If an outside call has been camped-on to your phone or another station has
camped-on to you:
Your keyset will ring and the call that is waiting for you will flash.
Press the flashing button to answer;your other call will go on hold automat-
ically if your station has the Automatic Hold feature set. If not, you must
press HOLD and then the flashing button or finish the first call and hang up;
the waiting call will ring.
Lift the handset or press the SEND or ANS/RLS button to answer.
NOTE: Intercom calls will not go on Automatic Hold.
CONFERENCE CALLS
To make a conference call, while engaged in a conversation:
Press the CONFERENCE button and receive conference tone.
Make another call, either intercom or outside, press the CONFERENCE
button and receive conference tone.
Make another call or press the CONFERENCE button to join all parties. You
may conference up to five parties (you and four others).
Repeat the last step until all parties are added.
To leave the conference, hang up.
NOTE: When attempting to add another party to the conference and you are
not able to reach the desired person, hang up. Simply press the CON-
FERENCE button again to return to the previous conversation.
FORWARDING CALLS
You may forward your calls to another station, group of stations or an external
telephone number. Program a destination for the type of forwarding you want
as detailed below. If you have FWD ALL,FWD BUSY and FWD NO ANSWER
keys, press one to turn on that feature. A steady red light reminds you what for-
ward condition is activated.
You can clear all call forward conditions set at your station by lifting the hand-
set and dialing 600.
FORWARD ALL CALLS
To forward all your calls under any condition to another station:
Dial 601 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY
To forward calls to another station when you are on the phone:
Dial 602 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD NO ANSWER
To forward calls to another station when you do not answer:
Dial 603 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY/NO ANSWER
If you have both a Forward On Busy destination and a Forward No Answer des-
tination programmed, you may set both of these at the same time:
Dial 604.
Receive a confirmation tone and hang up.
This QUICK REFERENCE GUIDE is designed to familiarize you with the basic
operation of your Samsung ITP-5012L telephone.
PLACING CALLS
When making calls, internal or outside calls, in order to access the programma-
ble button screens, press the SCREEN button. Then you can utilize either the
SCROLL button or the UP/DOWN arrow (select) buttons on the display.
IMPORTANT: Put your phone in OVERLAP MODE by pressing the MENU
button, select CONFIG and then select DIAL MODE, change it to OVERLAP.If
your phone is not in OVERLAP mode you must always press the SEND button
after dialing the digits to send the call.
OUTSIDE CALLS - To place a call to an outside party:
Lift the handset.
Press an idle outside line button, line group button or dial a line access
code to receive dial tone.
Dial the telephone number.
Replace the handset or press the END button when the call is completed.
NOTE: If outside telephone numbers you call frequently have been pro-
grammed as a system speed dial keys simply lift the handset and press
the appropriate key to call these numbers. You can also add telephone
numbers you call frequently to the PhoneBook.
INTERNAL CALLS - To place a call to another extension at your location:
Lift the handset.
Dial the extension number or group number.
Wait for the party to answer. If you hear a brief tone burst instead of ring-
back tone, the station you called is set for Voice Announce or Auto Answer.
Begin speaking after the tone.
Replace the handset or press the END button when the call is completed.
SPEAKERPHONE CALLS - Your Samsung ITP-5012L has full speakerphone
capability.This feature may be used for both internal or external calls.To activate
this feature:
Press the SPEAKER button.
Place an internal or external call.
Press SPEAKER button to disconnect the call.
NOTE: The handset may be used at any timeduring the conversation.To resume
handsfree operation press the SPEAKER button and replace the handset.

ANSWERING CALLS
OUTSIDE CALLS - To answer incoming calls :
Lift the handset or press the SEND button to answer on SPEAKERPHONE
and you are automatically connected to the ringing call.
Replace the handset or press the END button when the call is completed.
INTERNAL CALLS/VOICE ANNOUNCE CALLS - To answer when
another extension calls your telephone:
Lift the handset or press the SEND button to answer on SPEAKERPHONE.
Replace the handset or press the END button when the call is completed.
NOTE: The volume can be adjusted at any time by pressing the up and down
arrow keys on your navigation button.
PLACING A CALL ON HOLD
Calls may be placed on System Hold or Exclusive Hold. Calls placed on
Exclusive Hold may only be picked up from the extension that placed them on
hold. A call placed on System Hold may be picked up at any extension.
SYSTEM HOLD - To place a call on hold:
Press the HOLD button. The call will flash green at your telephone.
To take the caller off hold, press that button and the green flashing light will
go steady green again.
Resume conversation.
EXCLUSIVE HOLD - To place a call on hold at your telephone so that other
users cannot get it:
Press the HOLD button twice.The call will flash green at your telephone.
To retrieve the call, press the flashing green line button or press the HOLD
button a third time.
NOTE: Internal calls will always be placed on exclusive hold.
TRANSFERRING CALLS
You can transfer a call by informing the other extension who is calling or with-
out notification.
While on a call, press the TRANSFER button then dial an extension number.
Confirm you hear a ringback tone.
Wait for the called party to answer and announce the call (optional).
Replace the handset.
TRANSFERRING WITH CAMP-ON
When you are transferring a call to another station and you receive a busy sig-
nal, you may camp the call on to this station. Simply hang up when you hear the
busy signal. The called party will be alerted that a call is waiting for them.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press TRANSFER to return to the outside caller.
CALL WAITING
If an outside call has been camped-on to your phone or another station has
camped-on to you:
Your keyset will ring and the call that is waiting for you will flash.
Press the flashing button to answer;your other call will go on hold automat-
ically if your station has the Automatic Hold feature set. If not, you must
press HOLD and then the flashing button or finish the first call and hang up;
the waiting call will ring.
Lift the handset or press the SEND or ANS/RLS button to answer.
NOTE: Intercom calls will not go on Automatic Hold.
CONFERENCE CALLS
To make a conference call, while engaged in a conversation:
Press the CONFERENCE button and receive conference tone.
Make another call, either intercom or outside, press the CONFERENCE
button and receive conference tone.
Make another call or press the CONFERENCE button to join all parties. You
may conference up to five parties (you and four others).
Repeat the last step until all parties are added.
To leave the conference, hang up.
NOTE: When attempting to add another party to the conference and you are
not able to reach the desired person, hang up. Simply press the CON-
FERENCE button again to return to the previous conversation.
FORWARDING CALLS
You may forward your calls to another station, group of stations or an external
telephone number. Program a destination for the type of forwarding you want
as detailed below. If you have FWD ALL,FWD BUSY and FWD NO ANSWER
keys, press one to turn on that feature. A steady red light reminds you what for-
ward condition is activated.
You can clear all call forward conditions set at your station by lifting the hand-
set and dialing 600.
FORWARD ALL CALLS
To forward all your calls under any condition to another station:
Dial 601 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY
To forward calls to another station when you are on the phone:
Dial 602 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD NO ANSWER
To forward calls to another station when you do not answer:
Dial 603 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY/NO ANSWER
If you have both a Forward On Busy destination and a Forward No Answer des-
tination programmed, you may set both of these at the same time:
Dial 604.
Receive a confirmation tone and hang up.
This QUICK REFERENCE GUIDE is designed to familiarize you with the basic
operation of your Samsung ITP-5012L telephone.
PLACING CALLS
When making calls, internal or outside calls, in order to access the programma-
ble button screens, press the SCREEN button. Then you can utilize either the
SCROLL button or the UP/DOWN arrow (select) buttons on the display.
IMPORTANT: Put your phone in OVERLAP MODE by pressing the MENU
button, select CONFIG and then select DIAL MODE, change it to OVERLAP.If
your phone is not in OVERLAP mode you must always press the SEND button
after dialing the digits to send the call.
OUTSIDE CALLS - To place a call to an outside party:
Lift the handset.
Press an idle outside line button, line group button or dial a line access
code to receive dial tone.
Dial the telephone number.
Replace the handset or press the END button when the call is completed.
NOTE: If outside telephone numbers you call frequently have been pro-
grammed as a system speed dial keys simply lift the handset and press
the appropriate key to call these numbers. You can also add telephone
numbers you call frequently to the PhoneBook.
INTERNAL CALLS - To place a call to another extension at your location:
Lift the handset.
Dial the extension number or group number.
Wait for the party to answer. If you hear a brief tone burst instead of ring-
back tone, the station you called is set for Voice Announce or Auto Answer.
Begin speaking after the tone.
Replace the handset or press the END button when the call is completed.
SPEAKERPHONE CALLS - Your Samsung ITP-5012L has full speakerphone
capability.This feature may be used for both internal or external calls.To activate
this feature:
Press the SPEAKER button.
Place an internal or external call.
Press SPEAKER button to disconnect the call.
NOTE: The handset may be used at any timeduring the conversation.To resume
handsfree operation press the SPEAKER button and replace the handset.

ANSWERING CALLS
OUTSIDE CALLS - To answer incoming calls :
Lift the handset or press the SEND button to answer on SPEAKERPHONE
and you are automatically connected to the ringing call.
Replace the handset or press the END button when the call is completed.
INTERNAL CALLS/VOICE ANNOUNCE CALLS - To answer when
another extension calls your telephone:
Lift the handset or press the SEND button to answer on SPEAKERPHONE.
Replace the handset or press the END button when the call is completed.
NOTE: The volume can be adjusted at any time by pressing the up and down
arrow keys on your navigation button.
PLACING A CALL ON HOLD
Calls may be placed on System Hold or Exclusive Hold. Calls placed on
Exclusive Hold may only be picked up from the extension that placed them on
hold. A call placed on System Hold may be picked up at any extension.
SYSTEM HOLD - To place a call on hold:
Press the HOLD button. The call will flash green at your telephone.
To take the caller off hold, press that button and the green flashing light will
go steady green again.
Resume conversation.
EXCLUSIVE HOLD - To place a call on hold at your telephone so that other
users cannot get it:
Press the HOLD button twice.The call will flash green at your telephone.
To retrieve the call, press the flashing green line button or press the HOLD
button a third time.
NOTE: Internal calls will always be placed on exclusive hold.
TRANSFERRING CALLS
You can transfer a call by informing the other extension who is calling or with-
out notification.
While on a call, press the TRANSFER button then dial an extension number.
Confirm you hear a ringback tone.
Wait for the called party to answer and announce the call (optional).
Replace the handset.
TRANSFERRING WITH CAMP-ON
When you are transferring a call to another station and you receive a busy sig-
nal, you may camp the call on to this station. Simply hang up when you hear the
busy signal. The called party will be alerted that a call is waiting for them.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press TRANSFER to return to the outside caller.
CALL WAITING
If an outside call has been camped-on to your phone or another station has
camped-on to you:
Your keyset will ring and the call that is waiting for you will flash.
Press the flashing button to answer;your other call will go on hold automat-
ically if your station has the Automatic Hold feature set. If not, you must
press HOLD and then the flashing button or finish the first call and hang up;
the waiting call will ring.
Lift the handset or press the SEND or ANS/RLS button to answer.
NOTE: Intercom calls will not go on Automatic Hold.
CONFERENCE CALLS
To make a conference call, while engaged in a conversation:
Press the CONFERENCE button and receive conference tone.
Make another call, either intercom or outside, press the CONFERENCE
button and receive conference tone.
Make another call or press the CONFERENCE button to join all parties. You
may conference up to five parties (you and four others).
Repeat the last step until all parties are added.
To leave the conference, hang up.
NOTE: When attempting to add another party to the conference and you are
not able to reach the desired person, hang up. Simply press the CON-
FERENCE button again to return to the previous conversation.
FORWARDING CALLS
You may forward your calls to another station, group of stations or an external
telephone number. Program a destination for the type of forwarding you want
as detailed below. If you have FWD ALL,FWD BUSY and FWD NO ANSWER
keys, press one to turn on that feature. A steady red light reminds you what for-
ward condition is activated.
You can clear all call forward conditions set at your station by lifting the hand-
set and dialing 600.
FORWARD ALL CALLS
To forward all your calls under any condition to another station:
Dial 601 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY
To forward calls to another station when you are on the phone:
Dial 602 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD NO ANSWER
To forward calls to another station when you do not answer:
Dial 603 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY/NO ANSWER
If you have both a Forward On Busy destination and a Forward No Answer des-
tination programmed, you may set both of these at the same time:
Dial 604.
Receive a confirmation tone and hang up.
This QUICK REFERENCE GUIDE is designed to familiarize you with the basic
operation of your Samsung ITP-5012L telephone.
PLACING CALLS
When making calls, internal or outside calls, in order to access the programma-
ble button screens, press the SCREEN button. Then you can utilize either the
SCROLL button or the UP/DOWN arrow (select) buttons on the display.
IMPORTANT: Put your phone in OVERLAP MODE by pressing the MENU
button, select CONFIG and then select DIAL MODE, change it to OVERLAP.If
your phone is not in OVERLAP mode you must always press the SEND button
after dialing the digits to send the call.
OUTSIDE CALLS - To place a call to an outside party:
Lift the handset.
Press an idle outside line button, line group button or dial a line access
code to receive dial tone.
Dial the telephone number.
Replace the handset or press the END button when the call is completed.
NOTE: If outside telephone numbers you call frequently have been pro-
grammed as a system speed dial keys simply lift the handset and press
the appropriate key to call these numbers. You can also add telephone
numbers you call frequently to the PhoneBook.
INTERNAL CALLS - To place a call to another extension at your location:
Lift the handset.
Dial the extension number or group number.
Wait for the party to answer. If you hear a brief tone burst instead of ring-
back tone, the station you called is set for Voice Announce or Auto Answer.
Begin speaking after the tone.
Replace the handset or press the END button when the call is completed.
SPEAKERPHONE CALLS - Your Samsung ITP-5012L has full speakerphone
capability.This feature may be used for both internal or external calls.To activate
this feature:
Press the SPEAKER button.
Place an internal or external call.
Press SPEAKER button to disconnect the call.
NOTE: The handset may be used at any timeduring the conversation.To resume
handsfree operation press the SPEAKER button and replace the handset.

ANSWERING CALLS
OUTSIDE CALLS - To answer incoming calls :
Lift the handset or press the SEND button to answer on SPEAKERPHONE
and you are automatically connected to the ringing call.
Replace the handset or press the END button when the call is completed.
INTERNAL CALLS/VOICE ANNOUNCE CALLS - To answer when
another extension calls your telephone:
Lift the handset or press the SEND button to answer on SPEAKERPHONE.
Replace the handset or press the END button when the call is completed.
NOTE: The volume can be adjusted at any time by pressing the up and down
arrow keys on your navigation button.
PLACING A CALL ON HOLD
Calls may be placed on System Hold or Exclusive Hold. Calls placed on
Exclusive Hold may only be picked up from the extension that placed them on
hold. A call placed on System Hold may be picked up at any extension.
SYSTEM HOLD - To place a call on hold:
Press the HOLD button. The call will flash green at your telephone.
To take the caller off hold, press that button and the green flashing light will
go steady green again.
Resume conversation.
EXCLUSIVE HOLD - To place a call on hold at your telephone so that other
users cannot get it:
Press the HOLD button twice.The call will flash green at your telephone.
To retrieve the call, press the flashing green line button or press the HOLD
button a third time.
NOTE: Internal calls will always be placed on exclusive hold.
TRANSFERRING CALLS
You can transfer a call by informing the other extension who is calling or with-
out notification.
While on a call, press the TRANSFER button then dial an extension number.
Confirm you hear a ringback tone.
Wait for the called party to answer and announce the call (optional).
Replace the handset.
TRANSFERRING WITH CAMP-ON
When you are transferring a call to another station and you receive a busy sig-
nal, you may camp the call on to this station. Simply hang up when you hear the
busy signal. The called party will be alerted that a call is waiting for them.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press TRANSFER to return to the outside caller.
CALL WAITING
If an outside call has been camped-on to your phone or another station has
camped-on to you:
Your keyset will ring and the call that is waiting for you will flash.
Press the flashing button to answer;your other call will go on hold automat-
ically if your station has the Automatic Hold feature set. If not, you must
press HOLD and then the flashing button or finish the first call and hang up;
the waiting call will ring.
Lift the handset or press the SEND or ANS/RLS button to answer.
NOTE: Intercom calls will not go on Automatic Hold.
CONFERENCE CALLS
To make a conference call, while engaged in a conversation:
Press the CONFERENCE button and receive conference tone.
Make another call, either intercom or outside, press the CONFERENCE
button and receive conference tone.
Make another call or press the CONFERENCE button to join all parties. You
may conference up to five parties (you and four others).
Repeat the last step until all parties are added.
To leave the conference, hang up.
NOTE: When attempting to add another party to the conference and you are
not able to reach the desired person, hang up. Simply press the CON-
FERENCE button again to return to the previous conversation.
FORWARDING CALLS
You may forward your calls to another station, group of stations or an external
telephone number. Program a destination for the type of forwarding you want
as detailed below. If you have FWD ALL,FWD BUSY and FWD NO ANSWER
keys, press one to turn on that feature. A steady red light reminds you what for-
ward condition is activated.
You can clear all call forward conditions set at your station by lifting the hand-
set and dialing 600.
FORWARD ALL CALLS
To forward all your calls under any condition to another station:
Dial 601 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY
To forward calls to another station when you are on the phone:
Dial 602 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD NO ANSWER
To forward calls to another station when you do not answer:
Dial 603 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY/NO ANSWER
If you have both a Forward On Busy destination and a Forward No Answer des-
tination programmed, you may set both of these at the same time:
Dial 604.
Receive a confirmation tone and hang up.
This QUICK REFERENCE GUIDE is designed to familiarize you with the basic
operation of your Samsung ITP-5012L telephone.
PLACING CALLS
When making calls, internal or outside calls, in order to access the programma-
ble button screens, press the SCREEN button. Then you can utilize either the
SCROLL button or the UP/DOWN arrow (select) buttons on the display.
IMPORTANT: Put your phone in OVERLAP MODE by pressing the MENU
button, select CONFIG and then select DIAL MODE, change it to OVERLAP.If
your phone is not in OVERLAP mode you must always press the SEND button
after dialing the digits to send the call.
OUTSIDE CALLS - To place a call to an outside party:
Lift the handset.
Press an idle outside line button, line group button or dial a line access
code to receive dial tone.
Dial the telephone number.
Replace the handset or press the END button when the call is completed.
NOTE: If outside telephone numbers you call frequently have been pro-
grammed as a system speed dial keys simply lift the handset and press
the appropriate key to call these numbers. You can also add telephone
numbers you call frequently to the PhoneBook.
INTERNAL CALLS - To place a call to another extension at your location:
Lift the handset.
Dial the extension number or group number.
Wait for the party to answer. If you hear a brief tone burst instead of ring-
back tone, the station you called is set for Voice Announce or Auto Answer.
Begin speaking after the tone.
Replace the handset or press the END button when the call is completed.
SPEAKERPHONE CALLS - Your Samsung ITP-5012L has full speakerphone
capability.This feature may be used for both internal or external calls.To activate
this feature:
Press the SPEAKER button.
Place an internal or external call.
Press SPEAKER button to disconnect the call.
NOTE: The handset may be used at any timeduring the conversation.To resume
handsfree operation press the SPEAKER button and replace the handset.

Feature Access Codes
Line Groups
9 Local/LCR
____________________________
____________________________
____________________________
Station Groups
501 _____________________________
502 _____________________________
503 _____________________________
504 _____________________________
Paging Zones - Dial 55 plus
0 _____________________________
1 _____________________________
2 _____________________________
3 _____________________________
4 _____________________________
5 _____________________________
6 _____________________________
7 _____________________________
8 _____________________________
9 All External Zones
* All Page
Programmed Messages
01 _____________________________
02 _____________________________
03 _____________________________
04 _____________________________
05 _____________________________
06 _____________________________
07 _____________________________
08 _____________________________
09 _____________________________
10 _____________________________
11 _____________________________
12 _____________________________
13 _____________________________
14 _____________________________
15 _____________________________
16 _____________________________
17 _____________________________
18 _____________________________
19 _____________________________
20 _____________________________
Feature Access Codes
0Operator
10 + xxx Pick Up A Parked Call
12 + xxx Pick Up A Held Call
13 Door Lock Release
16 + xxx Speed Dialing
17 Save And Redial Number
18 New Call (Recall)
19 Last Number Redial
400 Cancel Do Not Disturb
401 Set Do Not Disturb
42 + xxx Cancel Message You Left
43 Return Message
44 Callback
45 Busy Station Camp-On
46 Conference
47 Account Code
48 + xx Cancel Programmed MSG
49 Send Flash To C.O. or PBX
53 + xxx + 1 In Group
53 + xxx + 0 Out of Group
56 Meet Me Answer
600 Cancel All Call Forward
601 + xxx Set Forward All Calls
602 + xxx Set Forward Busy
603 + xxx Set Forward No Answer
604 + xxx Set Fwd Busy/No Answer
605 + xxx Set Forward on DND
606 + xxx Set Forward Follow Me
65 + xxx Pick Up Ringing Extension
66 + xx Pick Up Group
67 Universal Answer
* Authorization Code
NOTE: Some features may not be available on your system software version or some access codes may have changed to
meet your company’s application. In either case consult with your System Administrator.
QQUUIICCKKRREEFFEERREENNCCEEGGUUIIDDEE
OTHER FEATURES AND FUNCTIONS
SPEAKER/HANDSET VOLUME - Press the up () or down () arrow but-
tons during a conversation to raise or lower volume.
RINGER VOLUME - Press the up () or down () arrow buttons to adjust
the ringer volume while the telephone is ringing.
LAST NUMBER REDIAL - To redial the last telephone number you dialed,
press the REDIAL button.
SCREEN BUTTON - This button allows you to choose your keyset’s idle
screen display.The default is a CALENDAR.
NAVIGATION BUTTON -
The NAVIGATION button is divided into separate
feature buttons:
MENU BUTTON: This button displays the following options:
1. P-BOOK: Allows you to add frequently dialed
numbers to a PhoneBook. You can search and
initiate speed dial calls by: Speed Dial, Associated
Names,Telephone Numbers, Assigned Groups or
Previous Calls registered to your phone.
To add a NEW NUMBER to your PhoneBook:
• Press the MENU button, scroll to P-BOOK,
press ENTER, and dial option 4.
• Using the dial keypad add the NAME,HOME,MOBILE, and OFFICE
number.
• Press ENTER to save your entry.
2. E-DIARY: Allows you to set-up the following features: Wake-Up Calls,
Alarms, Daily Planner, Memo Pad, Calculator, World-Time, D-Day Plus, and
Unit Convert.
To set-up an ALARM:
• Press the MENU button, scroll to E-DIARY, press ENTER, and dial 2.
• Choose the desired ALARM NUMBER (1/2), and press ENTER.
• Enter the TIME via the dial pad in 24-hour format.
•SetRING TONE via the direction button. Each tone is heard.
•SetREPEAT DURATION via the direction button and press ENTER
when finished.
3. MESSAGE: Allows you to view received text message information, store
and view text messages sent from your station, and create and store mes-
sages for future delivery.
To write a MESSAGE:
• Press the MENU button, scroll to MESSAGE, press ENTER, and dial 2.
• Dial option 1,WRITE MESSAGE, dial 1 again to choose WRITE NEW
MESSAGE.
• Enter the RECIPIENT and CONTENTS using the dial pad and press
ENTER to send the message.
4. VOLUME: Allows you to set volume levels of various functions of the tele-
phone. Scroll left/right to select desired option setting. When setting Ring
Type and Ringer Volume, each tone level will be heard as you scroll through
them.
5. FORWARD: Allows you to receive phone calls at a different station.Program
a destination for the type of forwarding you want: Forward Always,Busy, No
Answer, Busy No Answer, Do Not Disturb and Follow Me.
• Press the MENU button, scroll to the FORWARD icon, and press ENTER.
• Scroll to the desired FORWARD OPTION. Press the MENU button.
• Select EDIT, enter the STATION NUMBER TO FORWARD TO and press
ENTER.
6. CONFIG: Allows you to set-up the following features for your telephone:
Password, Lock, Answering Mode, Boss Answering, Language, Caller ID
Display, Absent Message, Internal Call, Dial Mode, and Station On/Off.
7. MY-PHONE: Allows you to personalize your telephone. You can set-up the
following features: Select Background, My Name, Network Information,
Status Information, Enblock Timeout, News Color, Privacy Option,
Configuration Reset, and Version Information.
To assign your NAME to your phone:
• Press the MENU button, scroll to MY-PHONE, press ENTER, and dial
option 2.
• Enter your NAME using the dial pad, press the MENU button to change
from upper to lower case and press ENTER to save your entry.
SEND BUTTON: This button is used when reviewing recently received or
called numbers and answering incoming calls.
END BUTTON: This button is used to disconnect a call after a conversation
or to return to the main menu.
CANCEL BUTTON: This button is used to return to the main menu.
QRG-ITP12L 01 11/04 wwwwww..ssaammssuunngguussaa..ccoomm//bbccss
Your Internet Protocol (IP) Telephone

Feature Access Codes
Line Groups
9 Local/LCR
____________________________
____________________________
____________________________
Station Groups
501 _____________________________
502 _____________________________
503 _____________________________
504 _____________________________
Paging Zones - Dial 55 plus
0 _____________________________
1 _____________________________
2 _____________________________
3 _____________________________
4 _____________________________
5 _____________________________
6 _____________________________
7 _____________________________
8 _____________________________
9 All External Zones
* All Page
Programmed Messages
01 _____________________________
02 _____________________________
03 _____________________________
04 _____________________________
05 _____________________________
06 _____________________________
07 _____________________________
08 _____________________________
09 _____________________________
10 _____________________________
11 _____________________________
12 _____________________________
13 _____________________________
14 _____________________________
15 _____________________________
16 _____________________________
17 _____________________________
18 _____________________________
19 _____________________________
20 _____________________________
Feature Access Codes
0Operator
10 + xxx Pick Up A Parked Call
12 + xxx Pick Up A Held Call
13 Door Lock Release
16 + xxx Speed Dialing
17 Save And Redial Number
18 New Call (Recall)
19 Last Number Redial
400 Cancel Do Not Disturb
401 Set Do Not Disturb
42 + xxx Cancel Message You Left
43 Return Message
44 Callback
45 Busy Station Camp-On
46 Conference
47 Account Code
48 + xx Cancel Programmed MSG
49 Send Flash To C.O. or PBX
53 + xxx + 1 In Group
53 + xxx + 0 Out of Group
56 Meet Me Answer
600 Cancel All Call Forward
601 + xxx Set Forward All Calls
602 + xxx Set Forward Busy
603 + xxx Set Forward No Answer
604 + xxx Set Fwd Busy/No Answer
605 + xxx Set Forward on DND
606 + xxx Set Forward Follow Me
65 + xxx Pick Up Ringing Extension
66 + xx Pick Up Group
67 Universal Answer
* Authorization Code
NOTE: Some features may not be available on your system software version or some access codes may have changed to
meet your company’s application. In either case consult with your System Administrator.
QQUUIICCKKRREEFFEERREENNCCEEGGUUIIDDEE
OTHER FEATURES AND FUNCTIONS
SPEAKER/HANDSET VOLUME - Press the up () or down () arrow but-
tons during a conversation to raise or lower volume.
RINGER VOLUME - Press the up () or down () arrow buttons to adjust
the ringer volume while the telephone is ringing.
LAST NUMBER REDIAL - To redial the last telephone number you dialed,
press the REDIAL button.
SCREEN BUTTON - This button allows you to choose your keyset’s idle
screen display.The default is a CALENDAR.
NAVIGATION BUTTON -
The NAVIGATION button is divided into separate
feature buttons:
MENU BUTTON: This button displays the following options:
1. P-BOOK: Allows you to add frequently dialed
numbers to a PhoneBook. You can search and
initiate speed dial calls by: Speed Dial, Associated
Names,Telephone Numbers, Assigned Groups or
Previous Calls registered to your phone.
To add a NEW NUMBER to your PhoneBook:
• Press the MENU button, scroll to P-BOOK,
press ENTER, and dial option 4.
• Using the dial keypad add the NAME,HOME,MOBILE, and OFFICE
number.
• Press ENTER to save your entry.
2. E-DIARY: Allows you to set-up the following features: Wake-Up Calls,
Alarms, Daily Planner, Memo Pad, Calculator, World-Time, D-Day Plus, and
Unit Convert.
To set-up an ALARM:
• Press the MENU button, scroll to E-DIARY, press ENTER, and dial 2.
• Choose the desired ALARM NUMBER (1/2), and press ENTER.
• Enter the TIME via the dial pad in 24-hour format.
•SetRING TONE via the direction button. Each tone is heard.
•SetREPEAT DURATION via the direction button and press ENTER
when finished.
3. MESSAGE: Allows you to view received text message information, store
and view text messages sent from your station, and create and store mes-
sages for future delivery.
To write a MESSAGE:
• Press the MENU button, scroll to MESSAGE, press ENTER, and dial 2.
• Dial option 1,WRITE MESSAGE, dial 1 again to choose WRITE NEW
MESSAGE.
• Enter the RECIPIENT and CONTENTS using the dial pad and press
ENTER to send the message.
4. VOLUME: Allows you to set volume levels of various functions of the tele-
phone. Scroll left/right to select desired option setting. When setting Ring
Type and Ringer Volume, each tone level will be heard as you scroll through
them.
5. FORWARD: Allows you to receive phone calls at a different station.Program
a destination for the type of forwarding you want: Forward Always,Busy, No
Answer, Busy No Answer, Do Not Disturb and Follow Me.
• Press the MENU button, scroll to the FORWARD icon, and press ENTER.
• Scroll to the desired FORWARD OPTION. Press the MENU button.
• Select EDIT, enter the STATION NUMBER TO FORWARD TO and press
ENTER.
6. CONFIG: Allows you to set-up the following features for your telephone:
Password, Lock, Answering Mode, Boss Answering, Language, Caller ID
Display, Absent Message, Internal Call, Dial Mode, and Station On/Off.
7. MY-PHONE: Allows you to personalize your telephone. You can set-up the
following features: Select Background, My Name, Network Information,
Status Information, Enblock Timeout, News Color, Privacy Option,
Configuration Reset, and Version Information.
To assign your NAME to your phone:
• Press the MENU button, scroll to MY-PHONE, press ENTER, and dial
option 2.
• Enter your NAME using the dial pad, press the MENU button to change
from upper to lower case and press ENTER to save your entry.
SEND BUTTON: This button is used when reviewing recently received or
called numbers and answering incoming calls.
END BUTTON: This button is used to disconnect a call after a conversation
or to return to the main menu.
CANCEL BUTTON: This button is used to return to the main menu.
QRG-ITP12L 01 11/04 wwwwww..ssaammssuunngguussaa..ccoomm//bbccss
Your Internet Protocol (IP) Telephone

Feature Access Codes
Line Groups
9 Local/LCR
____________________________
____________________________
____________________________
Station Groups
501 _____________________________
502 _____________________________
503 _____________________________
504 _____________________________
Paging Zones - Dial 55 plus
0 _____________________________
1 _____________________________
2 _____________________________
3 _____________________________
4 _____________________________
5 _____________________________
6 _____________________________
7 _____________________________
8 _____________________________
9 All External Zones
* All Page
Programmed Messages
01 _____________________________
02 _____________________________
03 _____________________________
04 _____________________________
05 _____________________________
06 _____________________________
07 _____________________________
08 _____________________________
09 _____________________________
10 _____________________________
11 _____________________________
12 _____________________________
13 _____________________________
14 _____________________________
15 _____________________________
16 _____________________________
17 _____________________________
18 _____________________________
19 _____________________________
20 _____________________________
Feature Access Codes
0Operator
10 + xxx Pick Up A Parked Call
12 + xxx Pick Up A Held Call
13 Door Lock Release
16 + xxx Speed Dialing
17 Save And Redial Number
18 New Call (Recall)
19 Last Number Redial
400 Cancel Do Not Disturb
401 Set Do Not Disturb
42 + xxx Cancel Message You Left
43 Return Message
44 Callback
45 Busy Station Camp-On
46 Conference
47 Account Code
48 + xx Cancel Programmed MSG
49 Send Flash To C.O. or PBX
53 + xxx + 1 In Group
53 + xxx + 0 Out of Group
56 Meet Me Answer
600 Cancel All Call Forward
601 + xxx Set Forward All Calls
602 + xxx Set Forward Busy
603 + xxx Set Forward No Answer
604 + xxx Set Fwd Busy/No Answer
605 + xxx Set Forward on DND
606 + xxx Set Forward Follow Me
65 + xxx Pick Up Ringing Extension
66 + xx Pick Up Group
67 Universal Answer
* Authorization Code
NOTE: Some features may not be available on your system software version or some access codes may have changed to
meet your company’s application. In either case consult with your System Administrator.
QQUUIICCKKRREEFFEERREENNCCEEGGUUIIDDEE
OTHER FEATURES AND FUNCTIONS
SPEAKER/HANDSET VOLUME - Press the up () or down () arrow but-
tons during a conversation to raise or lower volume.
RINGER VOLUME - Press the up () or down () arrow buttons to adjust
the ringer volume while the telephone is ringing.
LAST NUMBER REDIAL - To redial the last telephone number you dialed,
press the REDIAL button.
SCREEN BUTTON - This button allows you to choose your keyset’s idle
screen display.The default is a CALENDAR.
NAVIGATION BUTTON -
The NAVIGATION button is divided into separate
feature buttons:
MENU BUTTON: This button displays the following options:
1. P-BOOK: Allows you to add frequently dialed
numbers to a PhoneBook. You can search and
initiate speed dial calls by: Speed Dial, Associated
Names,Telephone Numbers, Assigned Groups or
Previous Calls registered to your phone.
To add a NEW NUMBER to your PhoneBook:
• Press the MENU button, scroll to P-BOOK,
press ENTER, and dial option 4.
• Using the dial keypad add the NAME,HOME,MOBILE, and OFFICE
number.
• Press ENTER to save your entry.
2. E-DIARY: Allows you to set-up the following features: Wake-Up Calls,
Alarms, Daily Planner, Memo Pad, Calculator, World-Time, D-Day Plus, and
Unit Convert.
To set-up an ALARM:
• Press the MENU button, scroll to E-DIARY, press ENTER, and dial 2.
• Choose the desired ALARM NUMBER (1/2), and press ENTER.
• Enter the TIME via the dial pad in 24-hour format.
•SetRING TONE via the direction button. Each tone is heard.
•SetREPEAT DURATION via the direction button and press ENTER
when finished.
3. MESSAGE: Allows you to view received text message information, store
and view text messages sent from your station, and create and store mes-
sages for future delivery.
To write a MESSAGE:
• Press the MENU button, scroll to MESSAGE, press ENTER, and dial 2.
• Dial option 1,WRITE MESSAGE, dial 1 again to choose WRITE NEW
MESSAGE.
• Enter the RECIPIENT and CONTENTS using the dial pad and press
ENTER to send the message.
4. VOLUME: Allows you to set volume levels of various functions of the tele-
phone. Scroll left/right to select desired option setting. When setting Ring
Type and Ringer Volume, each tone level will be heard as you scroll through
them.
5. FORWARD: Allows you to receive phone calls at a different station.Program
a destination for the type of forwarding you want: Forward Always,Busy, No
Answer, Busy No Answer, Do Not Disturb and Follow Me.
• Press the MENU button, scroll to the FORWARD icon, and press ENTER.
• Scroll to the desired FORWARD OPTION. Press the MENU button.
• Select EDIT, enter the STATION NUMBER TO FORWARD TO and press
ENTER.
6. CONFIG: Allows you to set-up the following features for your telephone:
Password, Lock, Answering Mode, Boss Answering, Language, Caller ID
Display, Absent Message, Internal Call, Dial Mode, and Station On/Off.
7. MY-PHONE: Allows you to personalize your telephone. You can set-up the
following features: Select Background, My Name, Network Information,
Status Information, Enblock Timeout, News Color, Privacy Option,
Configuration Reset, and Version Information.
To assign your NAME to your phone:
• Press the MENU button, scroll to MY-PHONE, press ENTER, and dial
option 2.
• Enter your NAME using the dial pad, press the MENU button to change
from upper to lower case and press ENTER to save your entry.
SEND BUTTON: This button is used when reviewing recently received or
called numbers and answering incoming calls.
END BUTTON: This button is used to disconnect a call after a conversation
or to return to the main menu.
CANCEL BUTTON: This button is used to return to the main menu.
QRG-ITP12L 01 11/04 wwwwww..ssaammssuunngguussaa..ccoomm//bbccss
Your Internet Protocol (IP) Telephone