Samsung OfficeServ SOHO User manual

User Guide

2© SAMSUNG Electronics Co., Ltd.
SAFETY CONCERNS
For product safety and correct operation, the following information must be given to the
operator/user and shall be read before the installation and operation.
Conventions
WARNING
Provides information or instructions that you should follow in order to avoid personal
injury or fatality.
CAUTION
Provides information or instructions that you should follow in order to avoid a service
failure or damage to your phone.
NOTE
Indicates additional information for reference.
Symbols
Caution
Indication of a general caution
Restriction
Indication for prohibiting an action for a product
Instruction
Indication for commanding a specifically required action

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WARNING
Connect the power adapter provided with the
product, to the power connection port.
Using adapters other than that provided may seriously
damage the product or cause fire or electrocution.
Insert power cord tightly and fully into the outlet.
This is to prevent fires.
Fix OfficeServ SOHO and power adapter by using
screws after connecting the power adapter.
Failing to do so can cause fire or electrocution.
Be careful not to drop the product.
This is to prevent product damage and injuries.
Do not pull or excessively bend the power cord, and
do not touch the power plug with wet hands.
This prevents power cord damage, fire and electrocution.
Adapter Fixing Screw

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Do not use damaged power plugs and cords,
or loose outlets.
Failing to do so can cause fire or electrocution.
Do not connect many devices to a single outlet.
This is to prevent fires.
Do not place the product in dusty areas or in
environments with extreme thermal differences.
Failing to do so can cause fire or electrocution.
Do not place the product near items that can start a
fire(e.g., cigarette fire, heaters).
Failing to do so can cause fire or electrocution.
Do not place the product under direct sunlight.
The product may not operate properly due to damaged
components.

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Do not use or store inflammable sprays or material
near the product.
Failing to do so can cause fire or electrocution.
Do not place vases, flowerpots, cups, cosmetics,
or medicine, which contain water, near the product.
Failing to do so can cause fire or electrocution.
The power cable must be connected to an outlet
equipped with a grounding terminal.
This is to prevent fires and electrocution.
Unplug the power cable when lighting and thunder
is expected.
This is to prevent fires and electrocution.
If the product makes strange sound, smell, or
smoke, unplug the cord immediately and contact
the service center.
Failing to do so can cause fire or electrocution.
Grounding terminal

6© SAMSUNG Electronics Co., Ltd.
If dust or water is on the pin or the touching surface
of the power plug, unplug the cord and clean the
plug with cloth. If the substance cannot be cleaned,
contact the service center.
Failing to do so can cause fire or electrocution.
Unplug the power cord when not using the product
for a long time.
This is to prevent fire or electrocution.
To connect an external device(e.g., PC, modem,
facsimile) to the product, turn off the power of both
the product and the device before connecting the
cable.
This is to prevent fire or electrocution.
CAUTION
Accurately install and properly use the product
according to the user guide.
This is to prevent malfunctions and reductions in product
lifetime.
Do not install the product on unstable places.
This is to protect the product from falling.

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Do not place heavy items over the product.
Components of the product can be damaged.
Do not turn off the power while the product is
upgrading its software.
Turning off the power during upgrade will cancel the
upgrade.
Do not clean the product with chemicals such as
wax, benzene, alcohol, thinner, insecticide, air
freshener, and detergent.
This is to protect the product from bleach or damage.
Do not disassemble, repair, or modify the product
without permission.
Contact your dealer or the service center to repair the
product.
Do not connect the power cable to the improper AC
power outlet.
The power adapter type may be various depending on
countries. The product may not operate normally if the
voltage is improper.
Clean the produce with a dry cloth after unplugging
the power cord.
This is to protect the product from damage.

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© SAMSUNG Electronics Co., Ltd.
TABLE OF CONTENTS
TUSAFETY CONCERNSUT 2
TUConventionsUT ................................................................................................................2
TUSymbolsUT .......................................................................................................................2
TUWARNINGUT ....................................................................................................................3
TUCAUTIONUT .....................................................................................................................6
TUPREPARATIONUT 13
TUMain FeaturesUT ...........................................................................................................13
TUProduct ContentUT .......................................................................................................15
TUFront PanelUT ................................................................................................................16
TUINSTALLATIONUT 18
TUEnvironment DescriptionUT .........................................................................................19
TUNetwork Configuration DiagramUT ....................................................................................... 19
TUCheck the following network environment:UT ...................................................................... 20
TUChecking External Network Environment of UserUT ............................................................ 21
TUOfficeServ SOHO Connection (ISDN Type)UT ............................................................22
TUOfficeServ SOHO Connection (PSTN Type)UT ...........................................................24
TUEasy Installation of OfficeServ SOHOUT ....................................................................25
TUEasy InstallUT ...................................................................................................................... 26
TUConnecting OfficeServ SOHO with Desktop / Laptop ComputersUT ......................30
TUConnecting Desktop / Laptop Computer to OfficeServ SOHO WirelesslyUT ....................... 30
TUConnecting Desktop / Laptop Computer to OfficeServ SOHO by LAN CableUT.................. 32
TUTHINGS YOU SHOULD KNOWUT 34
TUScreensUT ......................................................................................................................34
TUMain ScreenUT .................................................................................................................... 34

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TUStation Status Display ScreenUT .......................................................................................... 35
TUMenus During Call ScreenUT ............................................................................................... 35
TUMenu ScreenUT ................................................................................................................... 36
TUEntering CharactersUT .................................................................................................36
TUSelecting Entry ModeUT ...................................................................................................... 37
TUEntering CharactersUT ......................................................................................................... 37
TUEntering NumbersUT ............................................................................................................ 38
TUEntering Special CharactersUT ............................................................................................ 38
TUMAKING CALLSUT 39
TUBefore Making a CallUT ................................................................................................39
TUCalling MethodUT ................................................................................................................. 39
TUMaking Intercom CallsUT .............................................................................................40
TUMaking an Intercom CallUT .................................................................................................. 40
TUCallbackUT ........................................................................................................................... 43
TUMaking External CallsUT ..............................................................................................44
TUMaking an External CallUT ................................................................................................... 44
TUMaking Calls Using PauseUT ............................................................................................... 47
TUAuto RedialUT ...................................................................................................................... 48
TUCALLBACK (CCBS / CCNR) (ISDN Only)UT ....................................................................... 49
TUNew Call (PSTN Only)UT ..................................................................................................... 50
TUMaking Intercom / External CallsUT ............................................................................50
TUDialing The Most Recent Dialed NumberUT ......................................................................... 50
TUDialing Using Recent Call LogUT ......................................................................................... 51
TUSpeed DialingUT .................................................................................................................. 52
TUDialing Numbers Saved in [M](Memory) ButtonUT............................................................... 53
TUDialling using the PhoneBookUT .......................................................................................... 54
TUANSWERING CALLSUT 55
TUBefore Answering CallsUT ...........................................................................................55
TUAnswering MethodUT ........................................................................................................... 55
TUCall Refusal / Call DeflectionUT ........................................................................................... 56

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TUAnswering Intercom CallsUT .......................................................................................57
TUAnswering from OfficeServ SOHOUT .................................................................................. 57
TUAnswering from WLAN phoneUT ......................................................................................... 58
TUAnswering External CallsUT ........................................................................................59
TUAnswering from OfficeServ SOHOUT .................................................................................. 59
TUAnswering from MobileUT .................................................................................................... 60
TUCall Pick UpUT ...............................................................................................................61
TUFUNCTIONS USED DURING CALLSUT 62
TUDuring Intercom CallUT ................................................................................................62
TUCall TransferUT .................................................................................................................... 62
TUMuteUT ................................................................................................................................63
TUDuring External CallsUT ...............................................................................................64
TUCall TransferUT .................................................................................................................... 64
TUTrunk FlashUT ...................................................................................................................... 65
TUKEYPAD facility (ISDN Only)UT ........................................................................................... 66
TUMalicious call tracing (malicious call identification, MCID)(ISDN Only)UT ............................ 66
TUParking a call (ISDN Only)UT ............................................................................................... 67
TUCall WaitingUT ..................................................................................................................... 67
TUConference during Intercom / External CallsUT ........................................................68
TUCONVENIENT FEATURESUT 69
TUCalling Line Identification Presentation (CLIP)UT .....................................................69
TUConferenceUT ................................................................................................................70
TUGroup ConferenceUT ........................................................................................................... 70
TUEach ConferenceUT ............................................................................................................. 71
TUDo Not Disturb (DND)UT ...............................................................................................72
TUSetting DNDUT..................................................................................................................... 72
TUCanceling DNDUT ................................................................................................................ 73
TUGroup ListeningUT ........................................................................................................74T

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UMENUU75
UMain MenuU.................................................................................................................75
USMSU............................................................................................................................77
UInboxU................................................................................................................................78
UOutboxU............................................................................................................................. 78
UTemplatesU........................................................................................................................ 80
USMS SettingsU................................................................................................................... 81
UPhoneBookU................................................................................................................83
UFind NumberU.................................................................................................................... 83
UOutgoing CallU................................................................................................................... 86
UIncoming CallU................................................................................................................... 86
UMissed CallU...................................................................................................................... 87
UNew EntryU........................................................................................................................ 87
UEdit GroupU....................................................................................................................... 88
URegister Memory ButtonU.................................................................................................. 88
UDelete AllU......................................................................................................................... 89
UE-DiaryU.......................................................................................................................90
UWakeup CallU.................................................................................................................... 90
UAlarmU...............................................................................................................................91
USchedulerU........................................................................................................................ 91
UMemoU.............................................................................................................................. 92
UCalculatorU........................................................................................................................ 92
UWorld TimeU...................................................................................................................... 93
UD-DayU.............................................................................................................................. 93
UUnit ChangeU..................................................................................................................... 94
USoundU.........................................................................................................................95
URing ToneU........................................................................................................................ 95
UKeyToneU........................................................................................................................... 95
UVolumeU............................................................................................................................. 96
UServicesU.....................................................................................................................97
UPhone SetupU..............................................................................................................99
UMy PhoneU........................................................................................................................ 99

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UMobile SetupU.................................................................................................................. 103
Ua/b port SetupU................................................................................................................ 104
UNetwork SetupU............................................................................................................... 106
UGlobal SetupU...................................................................................................................110
UResetU..............................................................................................................................117
UEasy InstallU.....................................................................................................................118
UAuto AttendantU................................................................................................................118
UVoIP SetupU..................................................................................................................... 120
ULeast Cost RoutingU........................................................................................................ 124
UTROUBLESHOOTINGU125
UWEB MANAGEMENTU127
UWhat is Web Management System?U.....................................................................127
ULoginU........................................................................................................................128
UDataU..........................................................................................................................130
UNetworkU......................................................................................................................... 130
UWLANU............................................................................................................................ 134
USecurityU.......................................................................................................................... 136
UTelephone & PhonebookU............................................................................................... 142
UEaasy InstallU.................................................................................................................. 143
UDB ConfigU...................................................................................................................... 143
UUpgradeU......................................................................................................................... 144
UPasswordU....................................................................................................................... 144
UStatusU............................................................................................................................. 145
UANNEXU146
UWhat is OfficeServ SOHO CRM?U...........................................................................146
USpecificationU...........................................................................................................147

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PREPARATION
Main Features
Wide LCD Screen
Convenient Direction Button
Easy Installation
Redial
Users can use the direction button to move between menus or to
select a menu.
The installation wizard enables users to easily set the time and network
mode and to easily register WLAN phone.
Users can redial a number selected from the call list.
In addition, the auto-redial function repeatedly attempts connection to
a busy line for a certain time period.
Various functions of the phone are shown on the LCD. Users can use
functions easily by finding and selecting a menu from the LCD screen.

14 © SAMSUNG Electronics Co., Ltd.
Hold
DND
Wireless Data Service
Clean Office
No Power Operation
Users can use the DND(Do Not Disturb) function to prevent the
phone from ringing even if a call arrives.
Users can put the caller on hold to attend to an urgent matter or to
connect another line, and can later reconnect to the original caller.
This product supports interface with communication devices(e.g., PC,
PDA) that include WLAN modules, enabling data communication service
via wireless LAN.
Wireless data service enables a clean office without cables.
You can make or receive external calls using the handset even during
power failures.(Only PSTN 1 is supported. However, other functions will
be disabled.)

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Product Content
After purchasing this product, check if the items below are all included in the package.
If an item is missing or is damaged, contact your dealer. The cable type and quantity may
be various depending on countries.
WIP-5000M Mobile Phone
For descriptions on the WIP-5000M WLAN phone, provided with OfficeServ SOHO,
refer to the ‘WIP-5000M User Guide’.
LAN Cable
Dual-Modular Phone
Cables(2)
Power Adapter
Fixing Screw(1)
Power Adapter
4-Port
Phone Jack Cables(2)
User Guide Quick Installation Guide
WIP-5000M
WLAN phone
Charger
Battery
(1 Standard Type)
User Guide
OfficeServ SOHO
OfficeServ SOHO WIP-5000M

16 © SAMSUNG Electronics Co., Ltd.
Front Panel
Buttons on the front panel of the OfficeServ SOHO are described below:
Name Button Function
LCD Screen - Display the status, phone number, menu, and various
massages.
M1~M4(Memory)
Button
Frequently used numbers are saved as Memory buttons.
Dial Button
Button used for entering numbers and characters.
Speaker Button
Button used for making calls through the speakerphone.
Internal Call Button
Used for making internal calls.

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Name Button Function
Mute Button
Used to switch off the microphone.
Services Button
Button used for Special Services according to Service
Provider.
R Button
Button used for holding/transferring a connected call.
Volume Button
Button used for adjusting the ring volume.
Button used for adjusting the volume during a call.
PhoneBook Button
Button used for viewing the phonebook.
Cancel Button
- Used when moving to the previous step in menu mode.
- Used to exit the menu mode.
- Used to delete an entered character/number after the
character/number is entered.
End Button
- Used when terminating a call during a call.
- Used to exit the menu mode.
Direction Button/
OK Button
- Direction button: Used when editing characters/numbers
or moving a menu item.
- OK button: Used when selecting/saving the item where a
cursor is in the menu mode.
Send Button
- Used when making a call(Press [Send] button after
entering number.)
- Used for checking recent outgoing/incoming(including no
answer) call or for dialing the corresponding number.
- Used when receiving an incoming call.
- Used when pressing the dial button for over a certain
time period to make a call to the most recent dialed
number.
- Press the send button in a standby state to retrieve the
list of recent calls.
Menu Button
Used for using menu functions such as: SMS, PhoneBook,
E-Diary, Sound, Services, Phone Setup.

18 © SAMSUNG Electronics Co., Ltd.
INSTALLATION
The installation procedure of OfficeServ SOHO is described below:
Check Installation Environment
1
- Check network configuration
- Check connecting system of internal/external network
OfficeServ SOHO connect
2
- Basic Connection: Handset, trunk cable, Internet cable,
and Power cable
- Option: FAX and PC or PDA
Configure Network3
- Mandatory Setting: Time, date
- Network Mode setting
- Register WLAN phone
Configure User PC
4
Configure Network Environment of User PC
(Windows 98/ME, Windows 2000, Windows XP)

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Environment Description
This section describes the user environment before installing OfficeServ SOHO.
Network Configuration Diagram
The network configuration diagram of OfficeServ SOHO is shown below:
WLAN phone
External Modem
(xDSL/Cable)/LAN
Internal Network Configuration
PSTN or IDSN
(C.O. line)
Internet
External Network
Configuration
PC
Laptop
Computer
Wireless Internet
(IEEE802.11 b/g)
Enter a same value for the
SSID of mobile device to
configure a single wireless cell.
FAX
PDA

20 © SAMSUNG Electronics Co., Ltd.
Check the following network environment:
1. PC Environment:
Check the type of OS(e.g., Windows 95/98/ME/2000/XP) of the PC and whether a
LAN card is equipped on the PC. The Internet setup procedure differs depending on
the type of OS. There are two ways to check the type of OS.
• Clicking [Start] will open a menu tab. You can verify the version from the Windows
information displayed on the left section of the menu tab.
• Right click [My Computer] on your desktop and select [Properties] to check the system
information.
2. LAN Environment of PC:
The OfficeServ SOHO can be connected only to PCs that have a LAN card. Check if
a LAN/WLAN card is equipped on the PC.
3. Types and number of terminals
- Mobile terminal: WLAN phone(WIP-5000M), Laptop computer, PDA
- Wired terminal: PC, FAX
4. External Network:
Check the connecting method and network information(Refer to the next page).