Samsung OfficeServ SOHO User manual

User Guide

2© SAMSUNG Electronics Co., Ltd.
SAFETY CONCERNS
For product safety and correct operation, the following information must be given to the
operator/user and shall be read before the installation and operation.
Conventions
WARNING
Provides information or instructions that you should follow in order to avoid personal
injury or fatality.
CAUTION
Provides information or instructions that you should follow in order to avoid a service
failure or damage to your phone.
NOTE
Indicates additional information for reference.
Symbols
Caution
Indication of a general caution
Restriction
Indication for prohibiting an action for a product
Instruction
Indication for commanding a specifically required action

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WARNING
Connect the power adapter provided with the
product, to the power connection port.
Using adapters other than that provided may seriously
damage the product or cause fire or electrocution.
Insert power cord tightly and fully into the outlet.
This is to prevent fires.
Fix OfficeServ SOHO and power adapter by using
screws after connecting the power adapter.
Failing to do so can cause fire or electrocution.
Be careful not to drop the product.
This is to prevent product damage and injuries.
Do not pull or excessively bend the power cord, and
do not touch the power plug with wet hands.
This prevents power cord damage, fire and electrocution.
Adapter Fixing Screw

4© SAMSUNG Electronics Co., Ltd.
Do not use damaged power plugs and cords,
or loose outlets.
Failing to do so can cause fire or electrocution.
Do not connect many devices to a single outlet.
This is to prevent fires.
Do not place the product in dusty areas or in
environments with extreme thermal differences.
Failing to do so can cause fire or electrocution.
Do not place the product near items that can start a
fire(e.g., cigarette fire, heaters).
Failing to do so can cause fire or electrocution.
Do not place the product under direct sunlight.
The product may not operate properly due to damaged
components.

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Do not use or store inflammable sprays or material
near the product.
Failing to do so can cause fire or electrocution.
Do not place vases, flowerpots, cups, cosmetics,
or medicine, which contain water, near the product.
Failing to do so can cause fire or electrocution.
The power cable must be connected to an outlet
equipped with a grounding terminal.
This is to prevent fires and electrocution.
Unplug the power cable when lighting and thunder
is expected.
This is to prevent fires and electrocution.
If the product makes strange sound, smell, or
smoke, unplug the cord immediately and contact
the service center.
Failing to do so can cause fire or electrocution.
Grounding terminal

6© SAMSUNG Electronics Co., Ltd.
If dust or water is on the pin or the touching surface
of the power plug, unplug the cord and clean the
plug with cloth. If the substance cannot be cleaned,
contact the service center.
Failing to do so can cause fire or electrocution.
Unplug the power cord when not using the product
for a long time.
This is to prevent fire or electrocution.
To connect an external device(e.g., PC, modem,
facsimile) to the product, turn off the power of both
the product and the device before connecting the
cable.
This is to prevent fire or electrocution.
CAUTION
Accurately install and properly use the product
according to the user guide.
This is to prevent malfunctions and reductions in product
lifetime.
Do not install the product on unstable places.
This is to protect the product from falling.

© SAMSUNG Electronics Co., Ltd. 7
Do not place heavy items over the product.
Components of the product can be damaged.
Do not turn off the power while the product is
upgrading its software.
Turning off the power during upgrade will cancel the
upgrade.
Do not clean the product with chemicals such as
wax, benzene, alcohol, thinner, insecticide, air
freshener, and detergent.
This is to protect the product from bleach or damage.
Do not disassemble, repair, or modify the product
without permission.
Contact your dealer or the service center to repair the
product.
Do not connect the power cable to the improper AC
power outlet.
The power adapter type may be various depending on
countries. The product may not operate normally if the
voltage is improper.
Clean the produce with a dry cloth after unplugging
the power cord.
This is to protect the product from damage.

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© SAMSUNG Electronics Co., Ltd.
TABLE OF CONTENTS
TUSAFETY CONCERNSUT 2
TUConventionsUT ................................................................................................................2
TUSymbolsUT .......................................................................................................................2
TUWARNINGUT ....................................................................................................................3
TUCAUTIONUT .....................................................................................................................6
TUPREPARATIONUT 13
TUMain FeaturesUT ...........................................................................................................13
TUProduct ContentUT .......................................................................................................15
TUFront PanelUT ................................................................................................................16
TUINSTALLATIONUT 18
TUEnvironment DescriptionUT .........................................................................................19
TUNetwork Configuration DiagramUT ....................................................................................... 19
TUCheck the following network environment:UT ...................................................................... 20
TUChecking External Network Environment of UserUT ............................................................ 21
TUOfficeServ SOHO Connection (ISDN Type)UT ............................................................22
TUOfficeServ SOHO Connection (PSTN Type)UT ...........................................................24
TUEasy Installation of OfficeServ SOHOUT ....................................................................25
TUEasy InstallUT ...................................................................................................................... 26
TUConnecting OfficeServ SOHO with Desktop / Laptop ComputersUT ......................30
TUConnecting Desktop / Laptop Computer to OfficeServ SOHO WirelesslyUT ....................... 30
TUConnecting Desktop / Laptop Computer to OfficeServ SOHO by LAN CableUT.................. 32
TUTHINGS YOU SHOULD KNOWUT 34
TUScreensUT ......................................................................................................................34
TUMain ScreenUT .................................................................................................................... 34

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TUStation Status Display ScreenUT .......................................................................................... 35
TUMenus During Call ScreenUT ............................................................................................... 35
TUMenu ScreenUT ................................................................................................................... 36
TUEntering CharactersUT .................................................................................................36
TUSelecting Entry ModeUT ...................................................................................................... 37
TUEntering CharactersUT ......................................................................................................... 37
TUEntering NumbersUT ............................................................................................................ 38
TUEntering Special CharactersUT ............................................................................................ 38
TUMAKING CALLSUT 39
TUBefore Making a CallUT ................................................................................................39
TUCalling MethodUT ................................................................................................................. 39
TUMaking Intercom CallsUT .............................................................................................40
TUMaking an Intercom CallUT .................................................................................................. 40
TUCallbackUT ........................................................................................................................... 43
TUMaking External CallsUT ..............................................................................................44
TUMaking an External CallUT ................................................................................................... 44
TUMaking Calls Using PauseUT ............................................................................................... 47
TUAuto RedialUT ...................................................................................................................... 48
TUCALLBACK (CCBS / CCNR) (ISDN Only)UT ....................................................................... 49
TUNew Call (PSTN Only)UT ..................................................................................................... 50
TUMaking Intercom / External CallsUT ............................................................................50
TUDialing The Most Recent Dialed NumberUT ......................................................................... 50
TUDialing Using Recent Call LogUT ......................................................................................... 51
TUSpeed DialingUT .................................................................................................................. 52
TUDialing Numbers Saved in [M](Memory) ButtonUT............................................................... 53
TUDialling using the PhoneBookUT .......................................................................................... 54
TUANSWERING CALLSUT 55
TUBefore Answering CallsUT ...........................................................................................55
TUAnswering MethodUT ........................................................................................................... 55
TUCall Refusal / Call DeflectionUT ........................................................................................... 56

10 © SAMSUNG Electronics Co., Ltd.
TUAnswering Intercom CallsUT .......................................................................................57
TUAnswering from OfficeServ SOHOUT .................................................................................. 57
TUAnswering from WLAN phoneUT ......................................................................................... 58
TUAnswering External CallsUT ........................................................................................59
TUAnswering from OfficeServ SOHOUT .................................................................................. 59
TUAnswering from MobileUT .................................................................................................... 60
TUCall Pick UpUT ...............................................................................................................61
TUFUNCTIONS USED DURING CALLSUT 62
TUDuring Intercom CallUT ................................................................................................62
TUCall TransferUT .................................................................................................................... 62
TUMuteUT ................................................................................................................................63
TUDuring External CallsUT ...............................................................................................64
TUCall TransferUT .................................................................................................................... 64
TUTrunk FlashUT ...................................................................................................................... 65
TUKEYPAD facility (ISDN Only)UT ........................................................................................... 66
TUMalicious call tracing (malicious call identification, MCID)(ISDN Only)UT ............................ 66
TUParking a call (ISDN Only)UT ............................................................................................... 67
TUCall WaitingUT ..................................................................................................................... 67
TUConference during Intercom / External CallsUT ........................................................68
TUCONVENIENT FEATURESUT 69
TUCalling Line Identification Presentation (CLIP)UT .....................................................69
TUConferenceUT ................................................................................................................70
TUGroup ConferenceUT ........................................................................................................... 70
TUEach ConferenceUT ............................................................................................................. 71
TUDo Not Disturb (DND)UT ...............................................................................................72
TUSetting DNDUT..................................................................................................................... 72
TUCanceling DNDUT ................................................................................................................ 73
TUGroup ListeningUT ........................................................................................................74T