Samsung OfficeServ 7000 Series Instruction Manual

System Administration Guide
www.samsung.com/bcs
FFEEAATTUURREESSAANNDDSSPPEECCIIFFIICCAATTIIOONNSS
0 Call attendant or system operator
10 + xxx Retrieve parked calls
11 Put calls on and take calls off hold
12 + xxx Retrieve calls on hold at
another station
13 Door lock release
16 + xxx Make speed dial calls
17 Save number and redial it
18 Recall dial tone for new call
19 Last number redial
2xx or 2xxx Extension numbers
3xx or 3xxx Extension numbers
400 Cancel do not disturb
401 Set do not disturb
41 Set message no ring
42 + xxx Cancel message
43 Set/return messages
44 Busy station/line callback
45 Busy station camp-on
46 Set up a conference
47 Enter account code
48 Set programmed station message
49 Send flash to outside line
5xx or 5xxx Station hunt groups
55 + 0 Page internal zone zero
55 + 1 Page internal zone 1
55 + 2 Page internal zone 2
55 + 3 Page internal zone 3
55 + 4 Page internal zone 4
55 + 5 Page external zone 1
55 + 6 Page external zone 2
55 + 7* Page external zone 3
55 + 8* Page external zone 4
55 + 9 Page all external zones
55 + All page
56 Meet me answer
57 Alarm sensor clear
58 DISA alarm clear
59 Walking class of service
600 Cancel all call forwarding
601 + xxx Set forward all calls
602 + xxx Set forward busy
603 + xxx Set forward no answer
604 + xxx Set fwd busy/no answer
605 + xxx Set forward on DD
606 + xxx Set forward follow me
65 Directed call pickup
66 Group call pickup
67 Universal answer
7xx or 7xxx Individual line numbers
8xx Trunk groups
9 Trunk group 9 (local)
The OfficeServ telephone systems have preset (default) feature access codes that use the following
number plan. These codes can be used if a key is not available for the feature you want to use.
Standard telephone users must always dial these codes.
05/07
*External zone 3 and 4 not available on the OfficeServ 7100.
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SYSTEM
ADMINISTRATION
AND
SPECIAL FEATURES GUIDE
for
OfficeServ™ 100, OfficeServ™ 500
OfficeServ™ 7000 Series
April 2007
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
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TABLE OF CONTENTS
ABOUT THIS BOOK .................................................................................... 1
SPECIAL FEATURES
System Ring Plans .......................................................................................................... 2
Manual Ring Plan Change ............................................................................................ 2
Temporary Ring Plan Override ....................................................................................2
Calling The System Operator ...................................................................................... 3
Operator Recalls .............................................................................................................. 3
Executive Barge-in .......................................................................................................... 3
Walking Class of Service ................................................................................................4
In/Out of Group ................................................................................................................4
Direct Inward System Access (DISA) ........................................................................ 5
DISA Security .................................................................................................................... 6
Forced Account Codes ............................................................................................ 6–7
Authorization Codes ...................................................................................................... 7
Using the Tie Line ...................................................................................................... 7–8
CALLER ID SPECIAL FEATURES
Abandon Call List ............................................................................................................ 9
CID on SMDR ....................................................................................................................9
Number to Name Translation ......................................................................................9
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SYSTEM ADMINISTRATOR PROGRAMMING
Customer Level Access .............................................................................................. 10
Customer Level Access Using the PROG Key ......................................................10
Change Feature Passcode ..........................................................................................11
Set Date and Time Display ................................................................................ 11–12
Reset Station Passcodes to Default ................................................................ 12–13
Program Station Names........................................................................................13–15
Program Trunk Names..................................................................................................16
Program Station Group Names ................................................................................17
Program System Speed Dial Numbers .......................................................... 18–20
Program System Speed Dial Names........................................................................20
Program Personal Speed Dial Numbers for Other Stations ....................21–23
Program Personal Speed Dial Names for Other Stations ........................23–24
Create Programmed Station Messages ........................................................ 24–25
Set Alarm/Appointment Reminder with Message .................................... 25–26
Managing Key Assignments ............................................................................ 27–28
Programming Account Codes ..................................................................................29
Station Timers ..........................................................................................................30–31
Adding Names to the Translation Table ........................................................31–32
Holiday ..............................................................................................................................33
Customer Set Relocation......................................................................................34–35
SYSTEM MAINTENANCE ALARMS ......................................36
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ABOUT THIS BOOK
This book contains instructions for special features that every telephone user may
not need to know.The owner can decide who the system administrator will be and
who will have access to these features. Station users can be trained on only the
items that apply to them. This procedure will help control costs and telephone
abuse.
Several of the features listed in this book are specific to the system operator or
attendant position.You can have more than one operator or set your system up to
be used without an operator.
The designated system administrator can access specific programs and modify
some functions to better manage the OfficeServ 100, OfficeServ 500, OfficeServ
7000 Series office telephone systems. Instructions are detailed and easy to follow.
When assistance is needed, contact your installation and service company.
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SPECIAL FEATURES
SYSTEM RING PLANS
Your system is designed to have a maximum of six different Ring Plans. Each ring
plan can be programmed to allow different lines to ring different ring plans to ring
different station and/or station groups. Examples of why different ring plans are
required can include normal day operation, night operation, using different oper-
ators during different lunch shifts and Saturday or evening hours of operation.
While the system is in a ring plan, each station will be limited to its individual Ring
Plan class of service dialing restrictions.You can place the system in one of any six
of these ring plans at any time. Ring Plans are available on an individual tenant
basis and may be set automatically or manually. Automatic Ring Plans have an
individual start time and will remain in that mode until the beginning of the next
defined ring plan. If no automatic timer is set, you must change ring plans manu-
ally.
Any of these ring plans can be switched from one plan to another at any time by
manually pressing a ring plan button. There are two ways to override the auto-
matic ring plans; one is a temporary override until the next programmed start
time, and the other is a permanent override until manually changed.
MANUAL RING PLAN CHANGE
Press the RTO button plus the ring plan passcode (four digits) and the ring plan (1-
6) you wish to set. The system will override all the automatic time tables and will
remain in the set ring plan until manually changed. To manually change or cancel
the ring plan time override and return ring plan operation to the system clock:
press the RTO plus the ring plan passcode (four digits) and a “0” to cancel the ring
plan time override and return to normal operation.
TEMPORARY RING PLAN CHANGE
Press the RP button plus the ring plan passcode (four digits) and the ring plan (1-
6) you wish to set.The system will remain in that ring plan until the next automat-
ic start time for the next ring plan goes into effect.
NOTE: This button may also be assigned an extender of one of the six ring plans.
Example: An RP button is given an extender of 3 (RP3) and the operation of this
button is a push on/push off type of operation with the system always returning
to ring plan 1 when the key is turned off.When the system is operating in ring plan
3, the RP3 button will light steady red, and when off the light will also turn off.
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CALLING THE SYSTEM OPERATOR
Any station that dials 0will ring its assigned operator. (If tenant service is used,
each tenant may have a different operator or operator group.) Calls to the system
or tenant operator are easily identified because the CALL key will have a fast flash-
ing red light. Station users will never receive a busy signal when they dial 0or the
operator group number. The calls will continue ringing in queue until answered.
NETWORKING: When 2 or more systems are networked a single station or
operator group may receive all calls to a single operator. (Please consult with your
service company if required).
OPERATOR RECALLS
Transferred calls that go unanswered will recall to the station that originated the
transfer. Should the station that originated the transfer not answer the recall, the
call will be sent to the operator as a transfer recall.
A call left on hold will recall the station that put it on hold. If the hold recall is unan-
swered at the station that originated the hold, the call is sent to the operator.
Both types of recalls will ring and have a slow flashing amber light on the LINE key
or CALL key.
NETWORKING: When 2 or more systems are networked a single station or
operator group may receive all recalls to a single operator. (Please consult with
your service company if required).
EXECUTIVE BARGE-IN
If you want to break into another conversation, you must be allowed to barge-in
and the other station and trunk must not be secure.
• Dial the desired extension or trunk number and listen for the busy signal.
• Press the BARGE button and begin speaking after the tone.
• Hang up when you are finished.
The system can be set for one of the three following barge-in options:
• No barge-in allowed
• Barge-in with intrusion tone
• Barge-in without intrusion tone (service observing)
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4
When the second or third option is selected the barger will take priority over the
line. This means unless you (barger) hang up first, the station or line you barged
into will still be connected to you when the station you barged into hangs up.
When the third option is selected, the station that barges-in can monitor the con-
versation and no warning tone or display will be sent to the station being moni-
tored.The handset transmitter and keyset microphone are disabled.The party that
originated the barge-in may join the conversation by pressing the MUTE button
on the keyset.Your service company must program these options for you.
WARNING
Barge-in without tone may violate state or federal laws concerning the
right to privacy. Samsung Telecommunications America is in no way
responsible for the possible misuse of this feature.
WALKING CLASS OF SERVICE
You can change a restricted station’s class of service to the same class as your sta-
tion, allowing you to make calls or use features that would otherwise be restricted
from that station.
• Lift the handset or press the SPK or the MONITOR key.
• Dial 59 and then your extension number.
• Dial your station passcode and receive internal dial tone.
• Dial an access code and then the telephone number—OR—use the desired
feature as usual.
• Hang up.The station will be returned to its restricted status.
NOTE: The default station passcode 1234 cannot be used.
IN/OUT OF GROUP
Any station assigned to a station group can remove itself from that group and
then reenter the group at a later time.When out of the group, a station can receive
calls to its extension number but not to the group.
The number of groups available to choose from may vary depending on your
OfficeServ 100 or OfficeServ 500 or OfficeServ 7000 Series system type:
OfficeServ 500 40 Groups
& OfficeServ 7200 (500 through 539) or (5000 through 5039 depending if your
system is setup for 4 digits numbering plan)
OfficeServ 500 L 80 Groups
& OfficeServ 7400 (500 through 579) or (5000 though 5079 depending if your
system is setup for 4 digits numbering plan)
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OfficeServ 100 20 Groups
& OfficeServ 7100 (500 through 519) these can be changed to 4 digits if
required.
To create a backup or relief operator position,assign the main operator and one or
more backup individuals to the operator group. All but the main operator should
be out of the group.When it is necessary to use a backup operator, put the desired
backup station in the group and remove the main operator. When incoming call
traffic is heavy, you can have another station put itself in the operator group along
with the main operator to handle the extra call load.
If the station does not have an IN/OUT key:
• Lift the handset and dial the feature access code _________________.
• Dial the group number.
• Dial 0to be out of the group or dial 1to be in the group.
• Receive confirmation tone and hang up.
If the station has an IN/OUT key:
• Press the IN/OUT key. It will light red when the station is in the group.
• Press the IN/OUT key again. The light is off when the station is out of the
group.
NOTE: A station can be in more than one group.
DIRECT INWARD SYSTEM ACCESS (DISA)
From outside of the office, selected individuals can call into the OfficeServ 100 or
OfficeServ 500 or OfficeServ 7000 Series system on special DISA line(s). A security
code must be entered to gain access. Once these individuals are in the system,
they can make outside calls using the office lines or call stations within the system.
Individuals who will use DISA must have their stations assigned for DISA access
and must change their station passcodes. The default passcode 1234 cannot be
used.
• Call in on the DISA line from any phone with tone dialing.
• You will hear a dial tone. Dial your security code (your extension number
plus your station passcode).
• If you are allowed access, you will receive a dial tone.
• Dial any line access code, receive outside dial tone and then dial a tele-
phone number OR dial any extension number to call a station in the sys-
tem.
• To make another call, press Q, receive dial tone and dial another number.
• Press #and hang up when finished.
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