SATO WS408TT-STD User manual

Barcode Printer
Owner’s Manual
WS408TT-STD/WS412TT-STD
WS412TT-LAN/WS412TT-LAN

i
FCC ID
In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.
FCC Warning
This equipment has been tested, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operations of this
equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own
expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
FCC Statement for Optional RF module
This device complies with RF radiation exposure limits set forth for an
uncontrolled environment.
The antenna used for this transmitter must be installed to provide a
separation distance of at least 20 cm from all people and must not be
collocated or operating in conjunction with any other antenna or
transmitter.

ii
IC Warning
Canada, Industry Canada (IC) Notices
This device complies with Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may
not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Canada, avis d'Industry Canada (IC)
Cet appareil est conforme avec Industrie Canada exemptes de licence RSS
standard(s).
Son fonctionnement est soumis aux deux conditions suivantes : (1) cet
appareil ne doit pas causer d'interférence et (2) cet appareil doit accepter
toute interférence, notamment les interférences qui peuvent affecter son
fonctionnement.
Bluetooh/Wireless Communication
Compliance Statement
This product has been certified for compliance with the relevant radio
interference regulations of your country or region. To make sure continued
compliance, do not:
∙ Disassemble or modify this product.
∙ Remove the certificate label (serial number seal) affixed to this product.

iii
Use of this product near microwave and/or other wireless LAN equipment,
or where static electricity or radio interference is present, may shorten the
communication distance, or even disable communication.
WARNING
Changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.
(for USA only)
Radio Frequency (RF) Exposure Information
The radiated output power of the Wireless Device is below the Industry
Canada (IC) radio frequency exposure limits. The Wireless Device should be
used in such a manner such that the potential for human contact during
normal operation is minimized.
This device has also been evaluated and shown compliant with the IC RF
Exposure limits under mobile exposure conditions. (antennas are greater than
20cm from a person's body).
Informations concernant l'exposition aux fréquences radio (RF)
La puissance de sortie émise par l’appareil de sans fil est inférieure à la
limite d'exposition aux fréquences radio d'Industry Canada (IC). Utilisez
l’appareil de sans fil de façon à minimiser les contacts humains lors du
fonctionnement normal.
Ce périphérique a également été évalué et démontré conforme aux limites
d'exposition aux RF d'IC dans des conditions d'exposition à des appareils
mobiles (antennes sont supérieures à 20 cm à partir du corps d'une
personne).

iv
Liability Disclaimer
SATO Corporation takes steps to assure that the company’s published
engineering specifications and manuals are correct; however, errors do
occur. SATO reserves the right to correct any such errors and disclaims any
resulting liability. In no event shall SATO or anyone else involved in the
creation, production, or delivery of the accompanying product (including
hardware and software) be liable for any damages whatsoever (including,
without limitation, damages for loss of business profits, business
interruption, loss of business information, or other pecuniary loss) arising
out of the use of or the results of use of or inability to use such product,
even if SATO has been advised of the possibility of such damages.
Caution
Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the
equipment.

v
Contents
1 Introduction....................................................................................................... 2
1.1 Features .................................................................................................. 2
1.2 Unpacking ............................................................................................... 2
1.3 Understand your printer .......................................................................... 3
1.3.1 Perspective view ......................................................................... 3
1.3.2 Back view ................................................................................... 4
1.3.3 Interior view I ............................................................................. 5
1.3.4 Interior view II ............................................................................ 6
1.4 Printer lights ............................................................................................ 7
1.4.1 Status lights ................................................................................ 7
1.4.2 System mode .............................................................................. 8
2 Get started ........................................................................................................ 9
2.1 Attach the power cord ............................................................................. 9
2.2 Turn on/off your printer ........................................................................ 10
2.2.1 Turn on your printer ................................................................. 10
2.2.2 Turn off your printer ................................................................. 11
2.3 Load media ........................................................................................... 12
2.3.1 Prepare media .......................................................................... 12
2.3.2 Place a media roll ..................................................................... 13
2.3.3 Test media feed ........................................................................ 17
2.4 Placing Ribbon Roll ................................................................................ 18
2.5 Media types .......................................................................................... 22
3 Printer operation ............................................................................................. 24
3.1 Media sensor calibration ....................................................................... 24
3.2 Self test ................................................................................................. 25
3.3 Reset your printer ................................................................................. 27
3.4 Media sensing ....................................................................................... 28
3.4.1 Transmissive sensor .................................................................. 28
3.4.2 Reflective sensor ...................................................................... 29
4 Maintenance ................................................................................................... 30
4.1 Cleaning ................................................................................................ 30
4.1.1 Printhead .................................................................................. 30
4.1.2 Media housing .......................................................................... 31
4.1.3 Sensor ...................................................................................... 32
4.1.4 Platen roller .............................................................................. 33
4.2 Replacing RTC Battery...................................................................... 34

vi
5 Troubleshooting ............................................................................................... 35
5.1 Printer issues ......................................................................................... 35
5.2 Media issues ......................................................................................... 35
5.3 Ribbon Problems ................................................................................... 37
5.4 Other issues .......................................................................................... 38
6 Specifications ................................................................................................... 39
6.1 Printer ................................................................................................... 39
6.2 Media .................................................................................................... 41
6.3 Bar codes .............................................................................................. 42
6.4 Bluetooth .............................................................................................. 44
6.5 Ethernet ................................................................................................ 45
6.6 Electrical and operating environment .................................................... 45
6.7 Physical dimension ................................................................................ 45
6.8 Interfaces .............................................................................................. 46
6.8.1 USB ........................................................................................... 46
6.8.2 Ethernet ................................................................................... 47
7 Safety precautions ........................................................................................... 48

1 Introduction Unpacking
2
1 Introduction
Thank you for purchasing a SATO WS printer. This manual provides
information about how to set up and operate your printer, load the media
and solve common problems.
1.1 Features
￭ Various Connectivity Options USB, Ethernet
￭ Easy Operation One-button design for easy control
￭ Fast Print Speed Max 6 inches/sec for the WS408 model
￭ Wireless Connection Build a wireless printing environment with
Bluetooth
￭ External Memory The extra USB port allows you to use a USB flash
drive for storage

1 Introduction Unpacking
2
1.2 Unpacking
Make sure all of the following items are included in your package.
SATO WS Printer SATO WS
Quick Installation Guide
Power Supply
AC Power Cord
When you receive the printer, open the package immediately and inspect for
shipping damage. If you discover any damage, contact the shipping company
and file a claim. SATO is not responsible for any damage incurred during
shipping. Save all package materials for the shipping company to inspect.
Note If any item is missing, please contact your local dealer.

1 Introduction Understand your printer
3
1.3 Understand your printer
1.3.1 Perspective view

1 Introduction Understand your printer
4
1.3.2 Back view
Caution The areas indicated by the ellipse have sharp edges. To avoid
injury, be careful not to touch them when handling the printer.
Caution To avoid injury, be careful not to trap your fingers in the Paper
Slot while opening or closing the Top Cover.
RS232
LAN USB A USB B
Power Jack
Power Switch

1 Introduction Understand your printer
5
1.3.3 Interior view I

1 Introduction Understand your printer
6
1.3.4 Interior view II
Warning The printhead becomes very hot during printing. Do not touch
the printhead or touch around it directly after printing. By doing so you
may get burnt.

1 Introduction Printer lights
7
1.4 Printer lights
There are two LED lights that show the status of your printer.
1.4.1 Status lights
Status lights help you check printer’s condition. The following tables show
the blinking speed of status lights and the conditions they indicate.
Symbol Blinking Speed Blinking Interval
** Fast 0.5 Second
* Slow 2 Seconds
* LED1 + *LED2 Slow LED1 & LED2 Blinking Interval at same time
* LED1 + LED2 * Slow LED1 & LED2 Blinking Interval at different
timing
LED 1 LED 2 Description LED indicate
Label
Green Green The printer is ready to print. V
Green ** Green The printer is transmitting data.
* Green * Green In pause. V
* Green Green *
The printer is writing data to the flash or USB
memory.
The USB memory is being initialized.
Green Orange Head high temperature. V
Green * Orange
The RTC battery is low. (If the printer has a built-in
RTC)
Green ** Orange
The print module is opened when the printer is
turned on.
Orange Orange Paper jam. V
** Orange ** Orange
The media is out when the print data is sent to the
printer.
Paper end.
V
** Orange Orange **
Ribbon end or ribbon error. (for thermal transfer
models)
V
Red Orange The printhead is broken.
Red *Orange Communication error (RS-232C).

1 Introduction Printer lights
8
Red **Orange Cutter error (with optional cutter).
Red Red Cover (Thermal Head) open error during printing. V
1.4.2 System mode
The system mode consists of status light color combinations. It contains a
list of commands for you to select and run.
To enter the system mode and run the command, do the following:
1. Turn off the printer.
2. Press and hold the FEED button, and turn on the printer.
3. Both status lights glow solid orange for a few seconds. Next, they turn to
green shortly, and then turn to other colors.
4. When status lights show the color combination you need, release the
FEED button immediately.
5. Press the FEED button to run the command.
The following table is the command list of the system mode.
LED 1 LED 2 Command
Green Red Transmissive Sensor Calibration (Section 3.1)
Green Orange Reflective Sensor Calibration (Section 3.1)
Red Red Resetting Your Printer (Section 3.3)
Red Orange Reserved
Red Green Disable Checking RTC Battery Charge
Orange Red Reserved
Orange Green Self Test and Dump Mode (Section 3.2)

2 Get started Attach the power cord
9
2 Get started
This chapter describes how to set up your printer.
Caution Do not use your printer in areas exposed to splashing water or
any other liquid.
Caution Do not drop your printer, or place it in an area subject to
humidity, vibration or shock.
2.1 Attach the power cord
1. Make sure the power switch is set to the OFF position.
2. Insert the power supply’s connector into the printer power jack.
3. Insert the AC power cord into the power supply.
4. Plug the other end of the AC power cord into the wall socket.
Important Use only power supplies listed in the user instructions.
Warning Do not plug the AC power cord with wet hands, or operate the
printer and the power supply in an area where they may get wet. Serious
injury may result from these actions!

2 Get started Turn on/off the printer
10
2.2 Turn on/off your printer
When your printer is connected to a host (a computer), it is good to turn on
the printer before turning on the host, and turn off the host before turning
off the printer.
2.2.1 Turn on your printer
1. To turn on your printer, turn on the Power Switch as below. The “I” is the
ON position.
2. Both status lights glow solid orange for a few seconds, and then LED 2
goes out, while LED 1 turns to solid green.
Note If you connect the printer to the internet or insert a USB drive
before turning on the printer, it will take longer for the printer to enter
the online mode (LED 1 glows solid green) after you turn it on.

2 Get started Turn on/off the printer
11
2.2.2 Turn off your printer
1. Make sure LED 2 is off and LED 1 is solid green before turning off the
printer.
2. To turn off your printer, turn off the Power Switch as below. The “O” is
the OFF position.
Caution Do not turn off your printer during data transmission.

2 Get started Load media
12
2.3 Load media
There are various types and sizes for the media roll. Load the applicable media
to satisfy your need.
2.3.1 Prepare media
The inside wound and outside wound media roll can be loaded into the printer
the same way. In case the media roll is dirty during shipping, handling or storage,
remove the outside length of the media. It helps avoid dragging adhesive and
dirty media between the printhead and platen roller.
Inside Wound Outside Wound

2 Get started Load media
13
2.3.2 Place a media roll
1. Open the top cover of the printer.
2. Press the switch lock on the Media Roll Holders to slide them outward, and place the
media roll between the holders. Adjust the media roll so its print side is facing up,
and make sure it is clamped tightly by the holders.