Shure MXCW User manual

MXCW
Système sans fil complet Microflex®
Complete user guide for the MXCW system. Includes installation instructions, specifications, best practices, and troubleshooting.
Version: 10.5 (2022-A)

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Table of Contents
MXCW Système sans fil complet Microflex® 5
General Description 5
Features 5
Premiers pas 6
Configuration du point d’accès du système (MXCWAPT) 6
Configuration des unités de conférence sans fil
(MXCW640) 7
Perform a Soundcheck 8
Access Point Transceiver (MXCWAPT) 9
Access Point Menu 12
Conference Unit (MXCW640) 14
Gooseneck Microphone (MXC416, MXC420, MXC425,
MXC406/MS) 15
Using the Conference Units 16
Lock Conference Unit Power Button 17
Customize Welcome Screen 18
How to Lock the Welcome Screen 18
Conference Unit Buttons 18
Accu rechargeable (SB930) 19
Battery Life 20
Conseils importants pour l’entretien et le stockage des ac
cus rechargeables Shure 20
Station de charge réseau (Networked Charging Station,
MXCWNCS) 20
Mise sous tension de l’appareil 22
Contrôle de la charge de l’accu 22
Icônes de charge des accus 22
LED d’état de charge 23
Durées de charge approximatives 23
Charge USB des accus 23
Battery Statistics 24
Stockage des accus 25
Access Point Installation 25
Best Practices When Selecting a Location for the Access
Point 25
Requirements Checklist 26
External Cover for Painting 27
Mounting Options 27
Networked Charging Station Installation 27
Best Practices for Rack Installation 29
Configuration du système 29
Taille maximum du système 29
Réseau de l’appareil sans fil 29
Première connexion d’un appareil 29
Restricting New Device Connections 30
Custom Network SSID Labels 31
Separating Networks for Multiple Systems 32
Applications Web de surveillance et de contrôle 34
Ouverture de l’application Web de l’appareil 34
Exigences applicables au navigateur Web 36
Utilisation du DNS pour ouvrir l’application Web 36
Web Application Views 36
Utilisation d’une phrase secrète 37
Gestion sans fil et RF 37
Distance d’utilisation sans fil 38
Reliable Bandwidth Allocation 40
Sélection ou exclusion de canaux sans fil spécifiques 40
Interference Detection and Avoidance 40
Tips to Improve Wireless System Performance 40
Setting the Access Point Country and Region (MXC
WAPT-B and MXCWAPT-W only) 41

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Configuration des participants 41
Participant Roles 41
Configuring Conference Units for Remote Callers 42
Priorité de prise de parole pour interlocuteurs distants 42
Modification du rôle d’un participant 43
Identifier un appareil depuis le logiciel 43
Customizing the Devices Page 44
Assigning Names and Seat Numbers 45
Retain Seat Information 46
Utilisation de la carte NFC 46
Speak Priority 46
Interruption de l’orateur actif 46
Microphone Activation Style 47
Setting the Number of Active Speakers 48
Prevent Speak Button Conflicts 49
Audio Setup and Channel Routing 50
Description des acheminements MXCW 51
MXCW Wireless Audio 51
Le mélange de scène 53
Connexions analogiques 54
Connexion d’appareils analogiques 55
Commande automatique de gain (AGC) 55
Ajout de sources au mélange de scène 56
Language Interpretation 60
Set Up Interpretation Channels 60
Conference Unit Interpretation Channels 60
Mise en réseau de l’audio numérique 60
Dante Network Audio 61
Recommandations de commutateur pour la mise en ré
seau Dante 62
Paramètres QoS (qualité de service) 62
Cryptage de l’audio du réseau Dante 63
Mise en réseau 63
Meilleures pratiques pour la mise en réseau 63
Paramètres IP des appareils 63
Configuration des paramètres IP 64
Affectation manuelle d’adresses IP statiques 64
Réglage de la latence 64
Utilisation de l’application Web avec une connexion sans
fil 64
Ports et protocoles IP 65
AES67 66
Voting 67
Voting Configurations 67
Voting Results 68
Maintenance et dépannage du système 68
Troubleshooting 68
Réinitialisation des appareils 69
Export Log Files 70
Firmware 70
Mises à jour du firmware 70
Mise à jour du firmware des unités de conférence 70
Gestion des versions de firmware 71
Utilisation d’un système de commande tiers 71
Caractéristiques 71
Système 71
MXCWAPT 72
MXCW640 75
MXCWNCS 82
SB930 83
Accessoires 85
Accessoires en option 85
Access Point Model Variations 86
Variantes du modèle de station de charge en réseau 86
Informations importantes sur le produit 87

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Informations de sécurité 87
Information to the user 89
Homologations 90
Trademarks 93

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MXCW
Système sans fil complet Microflex
General Description
The Shure Microflex Complete Wireless (MXCW) system is a conferencing solution that provides a steady, reliable audio ex
perience for up to 125 conference units. MXCW overcomes cable limitations for off-site meetings, flexible meeting rooms, or
historic buildings where drilling holes in furniture is impractical. The system features automatic RF interference detection and
avoidance technology, encrypted digital wireless transmission, and digital audio networking using Dante .
The MXCW access point has multiple mounting options for discreet communication between wireless conference units and the
digital audio network, and works within the 2.4 GHz and 5 GHz frequency bands. Use the access point web application for sys
tem setup, and to monitor and control conference units. Conference units have configurable roles for meeting participants, and
can be routed to the floor audio or an interpretation channel. Each wireless conference unit is powered by a smart lithium-ion
rechargeable battery whose remaining charge can be checked remotely by a technician. The MXCW networked charging sta
tion charges and stores up to 10 Shure rechargeable batteries that can be monitored through its own web application.
Features
RF Efficiency Sound quality is consistent with one speaker or several, and up to 125 units are supported
with just one access point transceiver and one RF channel.
Automatic Frequency Co
ordination
The system automatically scans the available spectrum and selects clean transmission
channels for best performance. Setting up the system is as easy as setting up a wireless
router.
Interference Avoidance While in use, the system automatically moves away from unexpected interference. Channel
adjustment protects against disruption to the audio.
Encryption Standard AES-128 encryption of audio and data keeps meeting content private.
Bi-Directional Wireless Provides return channels for interpretation audio to conference units and enables real-time
remote control of conference unit settings.
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Premiers pas
Configuration du point d’accès du système (MXCWAPT)
Connecter le point d’accès à une source d’alimentation via Ethernet (PoE) pour allumer l’appareil.
Le cas échéant, sélectionner la région d’utilisation dans le menu de coordination RF (certaines variantes).
Ouvrir l’application Web dans un navigateur et définir une phrase secrète d’administrateur.
Patienter pendant que le point d’accès scanne la zone pour trouver le meilleur canal disponible.

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Une fois le canal sélectionné, le réseau sans fil par défaut (00) est prêt pour les microphones MXCW.
Configuration des unités de conférence sans fil (MXCW640)
Insérer un accu rechargeable Shure SB930 complètement chargé et connecter le microphone série MXC400.
Appuyer sans relâcher sur le bouton d’alimentation sur la partie inférieure de l’appareil jusqu’à ce que l’écran s’allume.
Attendre que le microphone recherche le réseau du point d’accès par défaut (00).

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Les appareils sont prêts lorsque les LED clignotent brièvement en vert et que l’écran tactile affiche l’écran d’accueil.
Perform a Soundcheck
Press the speak button on one of the devices to activate the microphone.
Speak into the microphone to check the audio.

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Listen to the sound check on the loudspeakers or headphone output.
Access Point Transceiver (MXCWAPT)
The access point transceiver is the hub of the audio signal flow and manages the RF stability of each microphone in the group.
The access point performs the following functions:
Receives and decrypts wireless audio signals from microphones in the group
Delivers and receives digital and analog audio signals via Dante and XLR
Hosts an embedded web server that provides access to the control software used to manage the system
Sends and receives control information (such as gain adjustment and link settings) between the components, control soft
ware and 3rd party controllers
Transmits an encrypted audio signal to the microphone's headphone output for listening to translated audio or other exter
nal sources.

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①Display
Shows menu screens and settings.
②Enter Button
Enter a menu or save settings.
③Exit Button
Return to previous menu screens or cancel setting changes.
④Arrow Buttons
Scroll to a menu item or make a change to a setting.
⑤Power LED
Icon LED Color Description
Off Powered off (disconnected from network or PoE not present on port)
Green Unit is receiving power
Green (flashing) A system reset is in progress

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Icon LED Color Description
Amber (flashing) A network reset is in progress
Green (flashing) + RF LED green
(flashing) + Network Audio LED
green (flashing)
Simultaneous LEDs: Device identify from the software is in progress
Alternating LEDs: Firmware update is in progress
⑥Network Audio LED
Icon LED Color Description
Off No Dante channels are routed (receive or transmit). Dante Controller software displays no marks
for these channels.
Green All connected Dante network audio channels are functional (receiving digital audio as expected).
Dante Controller software displays green check marks for these channels.
Amber
One or more connected (receiving) Dante network audio channels are experiencing a subscrip
tion error, or unresolved (transmitting device is off, disconnected, renamed or has incorrect net
work setting). Dante Controller software displays yellow triangle marks for these channels.
Amber (fla
shing) A network reset is in progress
Green (fla
shing) +
RF
LED green
(flashing) +
Power
LED green
(flashing)
Simultaneous LEDs: Device identify from the software is in progress
Alternating LEDs: Firmware update is in progress
⑦Wireless Audio LED
Icon LED Color Description
Off No connection or set to RF mute
Green Wireless channel secured and RF/wireless audio connected for 1 or more de
vices
Amber Wireless channel selection in progress
Green/ red (flashing) Detecting wireless interference
Green (flashing) + Po
wer LED green (flashing) +
Network Audio LED
green (flashing)
Simultaneous LEDs: Device identify from the software is in progress
Alternating LEDs: Firmware update is in progress

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⑧Analog XLR Audio Input
Connect an external output.
⑨Analog XLR Audio Output
Connect to an external input.
⑩Ground Lift Switch
Lifts the ground from pin 1 of the XLR connector and the sleeve of the ¼" Audio Output to minimize ground-related noise
that can occur when connecting the XLR Audio Output or Input to a thirdparty device. The ON position of the switch is la
beled lift.
⑪Reset Button (recessed)
Press and hold the reset button for 10 seconds to reset the MXCW system to factory default settings.
⑫Access Point Cover
Paint to match the surrounding decor and snap onto the front plate of the device.
The LCD menu and navigation buttons are inaccessible with the cover.
⑬Ethernet Port
Connect a Cat5e (or higher) cable to a PoE source and the network.
⑭Ethernet Status LED (Green)
Off = no network link
On = network link established
Flashing = network link active
⑮Ethernet Link Speed LED (Amber)
Off = 10/100 Mbps
On = 1 Gbps (required for digital audio routing)
⑯Cable Routing Path
Provides a path for the Ethernet cable to enable a flush-mount.
⑰Mounting Bracket
Allows for optional mounting to a wall, ceiling, or mic stand.
Access Point Menu
Use the access point menu to monitor and adjust system settings without a computer.

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SSID
Select an access point network ID for easy recognition and control of connected conference units. The default SSID is 00.
Meeting Ctrls
Speak Mode Select a mode to determine how microphones are activated for participants.
Max Speakers Change the maximum number of delegates and the total speakers. Total speakers includes
the number of chairpersons.
Device Connections Determine the access of additional conference units connecting and registering to the net
work audio.
Device Control Reboot or power off all connected devices.
Audio
Loudspeaker Gain Adjust the loudspeaker gain from a range of -30 dB to 6 dB, or select enter to mute.
Analog In Gain Adjust the input gain from a range of -30 dB to 10 dB, or select enter to mute.
Analog In Level Select line or aux level.
Analog Out Gain Adjust the output gain from a range of -30 dB to 10 dB, or select enter to mute.

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APT Utilities
Network
Shure Control displays the IP address, Subnet, Gateway, and MAC address of the access
point, while Audio Network shows this information for Dante. Set the IP address for each net
work interface to automatic for an assigned IP address, or manual to edit the IP address.
Firmware Display the access point firmware version and serial number.
Reboot The unit performs a power cycle.
Wireless
RF Power Select the RF coverage level of the access point, or turn it off.
Conference Unit (MXCW640)
MXCW conference units facilitate communication between participants in group meetings and conferences. The multifunctional
units enable participants to speak and be heard with clarity, even in large multilingual events, by combining a gooseneck micro
phone, loudspeaker, headphone jack, and user controls. For advanced meeting tasks, MXCW conference units include fea
tures for voting, managing speakers, and more.

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①Loudspeaker
Provides a clear audio signal of the floor mix.
②Microphone Connector
Lockable 10-pin microphone connector for MXC gooseneck microphones.
③Headphone Output
Two TRRS 3.5 mm ports on each side of the unit allow participants to listen to an interpretation channel or the floor audio
over headphones.
④Volume Control
Two knobs on each side increase and decrease audio playback volume for headphones.
⑤NFC Card Slot
Insert an NFC card to provide participant identification.
⑥Touchscreen
View and select menu options on the display.
⑦Microphone Buttons
Press to control the microphone. The buttons are customizable and function differently depending on the participant role
and meeting setup. See Using the Conference Units for more details.
⑧Power Button
Press and hold to power the unit on or off. The button LEDs on the front of the unit light up red when it is powered on.
⑨Battery Status Button
Press to check the remaining charge of the battery in the unit.
⑩TRRS Port
Enables a remote caller to listen and be heard over the floor mix when a cell phone is connected.
⑪Battery Slot
Insert an SB930 rechargeable battery to power on the unit.
⑫USB Micro-B Connector
Connect a USB Micro-B cable to charge the battery in the conference unit.
Gooseneck Microphone (MXC416, MXC420, MXC425, MXC406/MS)
MXC-series gooseneck microphones deliver excellent audio performance with a frequency response specifically tailored for
speech.
Commshield Technology eliminates RF noise
Single and Dualflex gooseneck options provide flexible positioning
Locking 10-pin modular connector
Built-in LED status indicator (LED ring)
Compatible with the Microflex series cardioid, supercardioid, and omnidirectional cartridges
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Available in 16 inch (40 cm), 20 inch (50 cm), and 25 in (63 cm) lengths, as well as the MXC406/MS minishotgun micro
phone
Securing the Microphone to the Conference Unit
Insert the microphone into the microphone connector.
Insert the 1.5 mm hex wrench into the hole next to the microphone on the conference unit and turn counterclockwise.
Using the Conference Units
Once a unit has powered on, tap the touchscreen to access the home screen, or insert a preprogrammed NFC card if avai
lable.
Use the navigation pane to move between menus for different options and information on the MXCW640.
Home screen: Displays a combined speaker and request list.
Voting menu (chairperson only): Chairpersons can set up and monitor voting sessions.
Settings menu: View battery status, hide status bar, change brightness, and change screen language.
Chairperson control buttons (chairperson only)
Technician Menu
Additional conference unit information and settings are in the technician menu. To access the menu:
Tap the gear icon to enter the settings menu.
While at the top of the settings page, hold down on both volume control knobs and tap on the right side of the touchs
creen.
From this menu you can access 4 different screens to perform the following actions:

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Assign a participant role
Change the left-button functionality
②
Display the firmware version of the conference unit and connected access point
Factory reset the device
Reboot the device
③
Display the connected access point SSID
Disconnect from the access point
④
Change the startup mode
Power off the device
Conference Unit Startup Mode
Set the startup mode to determine how MXCW conference units connect to the access point after powering on.
Access the technician menu and choose one of the following startup modes:
Last Connected (default) Automatically selects the network it was last connected to before powering down. New or
factory default devices use this setting to access the SSID 00 by default.
List
Manually choose from a prepopulated list of networks. To update the list with custom names,
rename the SSID labels in the web application and push the list to the registered wireless
devices.
Scan The device scans for available access point networks and ranks them with strongest signal
at top, and weakest at the bottom. Manually select the network from the list.
Tip: When choosing the network manually, the list indicates the last connected access point with a clock icon.
Lock Conference Unit Power Button
Disable the power button on the bottom of the conference unit to prevent the device from being accidentally powered off. To
lock or unlock the power button:
Open the access point web application and click the wrench icon.
Go to Global device settings > Advanced permissions > Power button lock.

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Customize Welcome Screen
You can upload a custom start-up image to connected MXCW640 devices.
Go to Meeting Controls > Custom welcome screen and upload your image. The image must be 480 by 272 pixels in .png
format.
How to Lock the Welcome Screen
You can lock conference units to stay on the welcome screen for units set to the delegate, dual-delegate, or listener roles. This
will prevent participants from changing settings on the units, and it will disable the view of speak and request lists. Voting
controls are accessible when a voting session is initiated.
Open the access point web application and click the wrench icon.
Go to Global device settings > Screen content > Welcome screen lock to lock or unlock the welcome
screen.
Conference Unit Buttons
Both hardware buttons on the conference unit are exchangeable, and you can change the left-button functionality depending
on the participant role.
To exchange button hardware:
Insert a thin tool in the gap under the top of the button.
Twist gently until the button pops out.
Press the new button into place.
Left Button
Icons
Right But
ton Icons
Note: Go to Accessories to view which buttons can be ordered.
To change the left-button functionality:
From the conference unit:
Access the technician menu.
Assign a role to the conference unit.
Select the function for the left button of the conference unit.
From the access point web application:
Select a device on the devices tab.
When the device properties panel opens, select the function under the left-button functionality section.
Name Description LED Status
RightBut
ton Func
tionality
Speak Press to be placed on the speak or request list. Solid red: The microphone is on.
Solid green: The participant is placed
in the request queue.

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Flashing green: The request to speak
has been denied.
LeftBut
ton Func
tionality
Mute Press and hold to mute the microphone without
removing the right to speak. Solid blue
Mute all (chair
person only)
Press and hold to mute all active speakers without
removing the right to speak. Solid blue
All Del off
(chairperson
only)
Turn off all delegate microphones. Solid blue
Next on (chair
person only) Turn on the first microphone in the request list. Solid blue
Exclusive
(chairperson
only)
Press and hold to mute all delegate microphones
and activate the chairperson microphone only. Solid red
Speak (dual
delegate only) Press to be placed on the speak or request list.
Solid red: The microphone is on.
Solid green: The participant is placed
in the request queue.
Flashing green: The request to speak
has been denied.
Accu rechargeable (SB930)
Le SB930 est un petit accu rechargeable intelligent au lithiumion qui alimente l’unité de conférence MXCW640. Un indicateur
de niveau intégré permet de vérifier rapidement l’état de l’accu.
① Bouton d’état de l’accu
Appuyer sur le bouton pour vérifier la charge restante dans l’accu de l’unité.
② Témoin d’état à LED

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Indique l’état de l’accu lorsque le bouton d’état de l’accu est actionné.
Battery Life
Different operating and storage conditions can shorten or lengthen battery life. Consider replacing your battery when the batte
ry health is at 80% or less, or after approximately 1200 charging cycles. Battery health percentage and number of charge
cycles are available in the charging station web application.
Conseils importants pour l’entretien et le stockage des accus rechar-
geables Shure
L’entretien et le stockage appropriés des accus Shure permettent d’obtenir des performances fiables et prolongent la durée de
vie utile.
Toujours stocker les accus et les émetteurs à température ambiante
Idéalement, il faudrait que les accus soient chargés à environ 40 % de leur capacité pour le stockage à long terme
Nettoyer périodiquement les contacts de l’accu avec de l’alcool pour maintenir un contact idéal
Pendant le stockage, vérifier les accus tous les 6 mois et les recharger à 40 % de leur capacité selon le besoin
Station de charge réseau (Networked Charging Station,
MXCWNCS)
La station de charge réseau MXCW (MXCWNCS) permet de charger et de stocker jusqu’à dix accus rechargeables SB930.
Les options d’installation comprennent le montage dans un rack, sur un mur ou sur une table.
① LED d’état