SMART Board 800 Series User manual

PLEASE THINK BEFORE YOU PRINT
Knowledge Base
Using the Ready light to
troubleshoot the SMART
Board™ 800 series
interactive whiteboard
You can use the Ready light as a starting point for troubleshooting problems with the
SMART Board™ 800 series interactive whiteboard.
The Ready light indicates the status of the interactive whiteboard. It’s located on the
left side of the pen tray beside the Help button.
The following table shows the Ready light’s normal states.
Ready light state Meaning
Off Your interactive whiteboard is in standby mode.
Solid red Your interactive whiteboard is receiving power from the
power cable, but isn’t communicating with a computer.
Flashing green Your interactive whiteboard is receiving power and is
communicating successfully with your computer’s USB HID
driver. SMART Product Drivers isn’t installed.
Solid green Your interactive whiteboard is receiving power and is
communicating successfully with SMART Product Drivers.
Flashing amber The controller is in service mode or its firmware is being
updated.
Ready light
Power light

2 | Knowledge Base – Using the Ready light to troubleshoot the SMART Board X800 series
interactive whiteboard
Flowchart 1: Getting started
Start
Is the Ready
light off?
Is the
Ready
light flashing
green?
Is the
Ready
light solid
green?
Is the Ready
light red?
No
No
No
Yes
Go to
Flowchart
2
Yes
Go to
Flowchart
4
Yes
Go to
Flowchart
5
Yes
Go to
Flowchart
3
Contact SMART
Technical Support
No
The interactive whiteboard isn’t receiving power.
The interactive whiteboard is receiving power but isn’t
communicating successfully with your computer.
A flashing green light might be normal if you want touch-
only operation of the interactive whiteboard. If you want
to use the SMART Board tools or the pen tray pens, go
to Flowchart 4.
A solid green light indicates the interactive whiteboard is
operating correctly. To diagnose problems that might
occur in other components of your interactive
whiteboard, go to Flowchart 5.
If the Ready light is flashing or solid amber, the firmware
might be updating. Wait until it finishes.

3 | Knowledge Base – Using the Ready light to troubleshoot the SMART Board X800 series
interactive whiteboard
Flowchart 2: The Ready light is off
When the Ready light is off, the interactive whiteboard isn’t receiving power.
To reset the interactive whiteboard, use a long, narrow object, such
as a ball-point pen, to press the recessed Reset button briefly (less
than three seconds). Alternatively, disconnect the power cable from
the wall, and connect it again.
When you reset the interactive whiteboard, all the pen tray LEDs
flash sequentially twice, indicating successful communication with
the controller. If they flash continuously, contact SMART Technical
Support.
Check that the power cable is connected to the correct receptacle.
The audio and power receptacles are located beside each other on
the back of the pen tray.
Power
receptacle
Audio
receptacle
If the computer is in standby mode, the Power button on the pen
tray is off. Press the Power button or touch the interactive surface
to wake up the computer.
Go
back to
Flowchart
1
Contact SMART
Technical Support
No
From
Flowchart 1
Reset the interactive
whiteboard
No
Is the
Ready light on
now?
Yes
Ensure the power cable
is securely connected to
the interactive
whiteboard and the wall
Press the
Power button
Is the
Ready light on
now?
No
Yes
Is the
Ready light on
now?
Yes

4 | Knowledge Base – Using the Ready light to troubleshoot the SMART Board X800 series
interactive whiteboard
Flowchart 3: The Ready light is red
A red Ready light indicates that the interactive whiteboard is receiving power, but isn’t
communicating successfully with your computer. In most cases, pen tray LEDs won’t
turn on and the screen isn’t responsive to touch.
No
Go
back to
Flowchart
1
From
Flowchart
1
Is the
Ready light still
red?
Yes
Reset the interactive
whiteboard
Is the
Ready light still
red?
Disconnect and connect the
USB cable to the computer
Is the
Ready light still
red?
Yes
No
No
No
Does the
USB cable exceed
16' (5 m)?
Is the
Ready light still
red?
No
Yes
Remove, or
replace with a
shorter
USB cable
Yes
Yes
Check all cable
connections
Contact SMART
Technical Support
The interactive whiteboard is connected to
your computer with a USB cable, and to the
wall outlet with a power cable. You can
access these cables by reaching
underneath the pen tray.
The USB cable must not exceed 16' (5 m).
To reset the interactive whiteboard, use a
long, narrow object, such as a ball-point
pen, to press the recessed Reset button
briefly (less than three seconds).
Alternatively, disconnect the power cable
from the wall, and connect it again.

5 | Knowledge Base – Using the Ready light to troubleshoot the SMART Board X800 series
interactive whiteboard
Flowchart 4: The Ready light is flashing green
This is the normal mouse mode state when SMART Product Drivers isn’t installed on
your computer. This mode can be useful for occasional or guest users who don’t
require the use of SMART Board tools or pen tray functions.
Before you can use the SMART Board tools or the pen tray pens and eraser,
SMART Product Drivers must be installed and running. If the SMART Board icon
doesn’t appear in the Windows® notification area or Mac Dock, you must start
SMART Product Drivers.
Do you
want to use
SMART Board tools, or
operate in mouse
mode?
Go
back to
Flowchart
1
Contact SMART
Technical Support
No
Mouse
mode
SMART Board tools
Is SMART
Product Drivers 10.7 or
later installed?
No
Yes
Is the
Ready light
solid green
now?
Install it now
Is
SMART
Board software service
running?
No
Yes
Start it now
Yes
Done
Uninstall and
install SMART
Product Drivers
From
Flowchart
1
Install SMART Product Drivers from the CD
included with your interactive whiteboard, or
download it from smarttech.com/downloads.
To use all the features of the SMART Board
800 series interactive whiteboard, download
and install SMART Notebook™ collaborative
learning software, or SMART Meeting Pro™ or
SMART Meeting Pro Premium software.
To determine whether the SMART Board software
service is running, open the SMART software
control panel and check the message that
appears at the bottom. Start SMART Board
software service if it isn’t running. For information
on how to start the service, see Starting SMART
Board Service (smarttech.com/kb/133367).
Remember that you might not want to use SMART
Board tools or the pen tray pens. See above.

6 | Knowledge Base – Using the Ready light to troubleshoot the SMART Board X800 series
interactive whiteboard
Flowchart 5: The Ready light is solid green but the interactive
whiteboard doesn’t work as expected
A solid green Ready light indicates that the interactive whiteboard is operating
correctly. However, if the pen tray tools don’t work as expected, or the interactive
whiteboard isn’t sensitive to touch, use the following flowchart to troubleshoot your
interactive whiteboard.
Are
there obstructions on
the frame’s reflective
tape?
No
From
Flowchart
1
Remove
obstructions
OK
now?
Yes
Contact SMART
Technical Support
Calibrate the
cameras
OK
now? Yes Done
No
Reset the interactive
whiteboard
No
OK
now? Yes
Are
the camera lens
covers
dusty?
No
Clean the
camera lens
covers
OK
now?
Yes
No
Yes
Yes
No
If another user has reassigned the pen, eraser
or pen tray button functions, the tools might not
work as expected. You can return them to
normal operation by using the SMART
software control panel to change SMART
hardware settings.
To reset the interactive whiteboard, use a long,
narrow object, such as a ball-point pen, to
press the recessed Reset button briefly (less
than three seconds). Alternatively, disconnect
the power cable from the wall, and connect it
again.
Calibrate the cameras to ensure that the
cameras accurately track your finger and the
pens. To calibrate the cameras, ensure your
projector’s image fills as much of the
interactive surface as possible, and then select
View > SBX800/SBID8070i Bar > Calibrate.
Use a soft cloth to dust the camera lens covers.
CAUTION:
Do not use compressed air to clean the
cameras or the lens covers.

www.smarttech.com/support www.smarttech.com/contactsupport
Support +1.403.228.5940 or Toll Free 1.866.518.6791 (U.S./Canada)
7 | Knowledge Base – Using the Ready light to troubleshoot the SMART Board X800 series
interactive whiteboard
First Published December 29, 2010
©2010 SMART Technologies ULC. All rights reserved. The SMART logo, SMART Board, SMART Notebook, SMART Meeting Pro and smarttech are trademarks or registered trademarks of
SMART Technologies ULC in the U.S. and/or other countries. All other third-party product and company names may be trademarks of their respective owners. Contents are subject to change
without notice. 12/2010.