VeriFone P400 User manual

Verifone Part Number DOCXXX-00X-EN-A, Revision A.3
VERIFONE
CONFIDENTIAL
P400/P400 PLUS
Installation Guide

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supplied “As-Is.”
Verifone Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOCXXX-00X-EN-A, Revision A.3
P400/P400 PLUS Installation Guide
© 2015 Verifone, Inc.
Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
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P400/P400 PLUS INSTALLATION GUIDE 3
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CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Overview P400. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Front Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CHAPTER 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
MSAM/MicroSD Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Changing or Installing a MicroSD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Cable Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Attaching a Cable Connector to the
P400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connection to Another Verifone Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . 15
RS-232 Connection Using an External Power Brick. . . . . . . . . . . . . . . . . . . 15
Direct USB Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
USB–Download Support using an External Power Brick . . . . . . . . . . . . . . . 16
Ethernet Connection with External Power Brick . . . . . . . . . . . . . . . . . . . . . . 16
Smart Card Reader Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Magnetic Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Contactless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Stylus and Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Mounting Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Mounting P400 to a Flat Surface (Without a Mounting Adapter) . . . . . . . . . 19
Mounting P400 with Mounting Adapter to a Vertical Bracket . . . . . . . . . . . . 19
CHAPTER 3
Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

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Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CHAPTER 4
Troubleshooting
Guidelines Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CHAPTER 5
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Wall Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
APPENDIX A P400 Caution and Warning Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

VERIFONE
CONFIDENTIAL
P400/P400 PLUS INSTALLATION GUIDE 5
PREFACE
This guide is the primary source of information for setting up and installing a P400
device.
Audience This guide provides simple descriptions of the P400 features, as well as basic
information for installing and configuring the P400.
Organization This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a P400 device.
Chapter 2, Setup. Explains how to set up and install the P400, as well as to
establish connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
P400.
Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider, ordering accessories or documentation from Verifone, and
maintaining the P400 unit.
Appendix A, P400 Caution and Warning Messages. Shows the UL/cUL
certification-compliant translations of all Warning and Caution messages in this
installation guide.
Related
Documentation To learn more about the P400 device, please refer to the following documents and
their associated Verifone Part Numbers (VPN):
P400 Certifications and Regulations VPN DOC435-001-EN
P400 Quick Installation Guide VPN DOC435-002-EN

PREFACE
Guide Conventions
6P400/P400 PLUS INSTALLATION GUIDE
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Guide
Conventions
Please refer to the following document conventions for quickly identifying special
formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross-references. See Guide Conventions.
Italics Italic typeface indicates book
titles or emphasis. You must not use this unit underwater.
NOTE
The pencil icon is used to
highlight important information. RS-232-typedevicesdo not work on the P400 communication port.
CAUTION
The caution symbol indicates
hardware or software failure, or
loss of data.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
WARNING
The lightning symbol is used as a
warning when bodily injury might
occur.
Due to risk of shock do not use
the unit near water.
Acronym Definitions
Please refer to Table 2 for the acronyms used in this manual.
Table 2 Acronym Definitions
Acronym Definitions
3DES Triple Data Encryption Algorithm
AC Alternating Current
ANSI American National Standards Institute
cUL Underwriters' Laboratories of Canada
DC Direct Current
DUKPT Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR Electronic Cash Register
EMV Europay, MasterCard, and Visa
ISO International Organization for Standardization
MRA Merchandise Return Authorization
MSAM Multiple Secure Access Module
LAN Local Area Network
LCD Liquid Crystal Display
LED Light-Emitting Diode
PED PIN Entry Device

PREFACE
Guide Conventions
P400/P400 PLUS INSTALLATION GUIDE 7
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PIN Personal Identification Number
POS Point-of-Sale
RS-232 Recommend Standard number 232
SAM Secure Access Module
UL Underwriters Laboratories
USB Universal Serial Bus
VPN Verifone Part Number
Table 2 Acronym Definitions (continued)
Acronym Definitions

PREFACE
Guide Conventions
8P400/P400 PLUS INSTALLATION GUIDE
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VERIFONE
CONFIDENTIAL
P400/P400 PLUS INSTALLATION GUIDE 9
CHAPTER 1
Overview
This chapter provides the description and enumeration of features for the P400.
P400 The P400 is Verifone’s next generation integrated retail PINpad device. Its
touchscreen functionality and sophisticated design is perfect for high-end retail
establishments.
Although the P400 is a consumer facing handheld device, it can also be fix
mounted in some integrated retail scenarios. Given this, the product’s design is
equally appealing as a handheld PINpad and robust enough to look and function
appropriate in a fixed mount setting.
Front Functions The P400 includes the following features:
•Capacitive touch LCD display
•Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/
Clear, and Enter keys.
•Supports telco-style format
•Dual-function Backspace/Clear key.
•Customer-entry for Cancel and Enter keys.
Back Functions The rear of the P400 device shows the following:
•Cable connector compartment.
•Threaded grommets for attaching the wall mount adapter.
•A uSD and a dual-stack MSAM connectors built into the back of the unit to
support stored-value card programs or other merchant card requirements.
Features and
Benefits Exceptional Ease of Use and Ergonomics
•Sleek and stylish shape occupies minimal counter space.
•Bold, ergonomic design fits comfortably in the palm of a hand.
•Large, hard-rubber keys provide improved tactile feedback, minimizing errors
and maximizing ease-of-use for consumers of all ages.
•Intuitive telco-style interface and colored control keys simplify training and
reduce support requests.
•320 (RGB) x 480 TFT (HVGA) display with a capacitive touch panel.
•Rugged and reliable design.

OVERVIEW
Features and Benefits
10 P400/P400 PLUS INSTALLATION GUIDE
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•Connects with most POS payment terminals.
•Supports payment transactions in a variety of payment environments.
Critical Security Protection
•Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
•Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
•PCI-compliant for secure solutions, meeting the PED standard.
•Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
•Key injection simplified and secured with Verifone’s SecureKit key loading
software.
•Rugged and reliable design absorbs hard knocks found at point-of-sale
counters.
•Removable privacy shield offers option of supplemental physical security.
•Connects with most POS payment terminals, PCs, and ECRs.
•USB Connectivity that gives another option to connect with payment terminals,
personal computers, and electronic cash registers (ECRs).

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P400/P400 PLUS INSTALLATION GUIDE 11
CHAPTER 2
Setup
This chapter describes the setup procedure for the P400, in the following sections:
•Selecting Location
•PIN Protection Measures
•Unpacking Shipping Carton
•MSAM/MicroSD Cards
•Power Supply
•Cable Connections
•Smart Card Reader Use
•Magnetic Card Reader Use
•Contactless Transactions
•Optional Accessories
Selecting
Location Use the following guidelines to select the best location for the P400 device.
To Select a Location
Choose a location convenient for both merchant and client:
•Far from heavy metal objects,
•A flat support surface---such as a countertop or table,
•Near a power outlet and the terminal or computer that connects to the P400.
For safety, do not string cables or cords across a walkway.
Environmental
Factors •Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
•Do not use the P400 outdoors.
The P400 is not waterproof or dustproof, and is intended for indoor use only. Any
damage to the unit from exposure to rain or dust can void any warranty.
WARNING
CAUTION

SETUP
PIN Protection Measures
12 P400/P400 PLUS INSTALLATION GUIDE
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Electrical
Considerations •Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the P400 unit in water or in moist conditions.
•Disconnect the device from its POS terminal before cleaning.
Due to risk of electrical shock or terminal damage, do not use the terminal near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool. Also, avoid using this product during
electrical storms. Avoid locations near electrical appliances or other devices that
cause excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, neon signs, highfrequency or magnetic security devices, or electric
motors).
Contactless
Considerations Avoid having metallic objects in proximity of the contactless antenna. If you need
to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic
mounting plate.
Using an enclosed metal frame or mount may negatively affect contactless
performance
PIN Protection
Measures
Use the following techniques to provide effective screening of PIN-entry devices
(PEDs) during the PIN entry process. You can use these methods in combination,
although in some cases a single method might suffice.
•Position the terminal on the check-in stand in such a way as to block visual
observation of the PIN-entry process. Examples include:
•Visual shields designed into the check-in stand. The shields may be solely
for shielding purposes, or may be part of the general check stand design.
•Position the PED so that it is angled in such a way that PIN spying is
difficult.
•Install the PED on an adjustable stand that allows consumers to swivel the
terminal sideways and/or tilt it forwards/backwards to a position that makes
visual observation of the PIN-entry process difficult.
•Position in-store security cameras so that the PIN-entry keypad is not visible.
WARNING
CAUTION

SETUP
Unpacking Shipping Carton
P400/P400 PLUS INSTALLATION GUIDE 13
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The following table describes the two preferred mounting methods and the
recommended measures to protect from PIN capture in four observation corridors:
Table 3 Mounting Methods and Protection Measures
Method Cashier Customer in
Queue Customers Elsewhere On-site Cameras
PINpad
without stand Use signage behind the
PED
Install so that
customer is
between PED and
next in queue
No action
needed Do not install within view of
cameras
PINpad with
stand No action needed Install so that customer is
between PED and
next in queue
No action
needed Do not install within view of
cameras
Verifone also recommends instruction of the cardholder regarding safe PIN-entry.
This can be done with a combination of:
•Signage on the PED
•Prompts on the display, possibly with a click-through screen
•Literature at the point of sale
•A logo for safe PIN-entry process.
Ensuring User
Privacy
Use the following guidelines to protect the user’s privacy when he enters his
personal identification number (PIN):
•The area of visibility should be no larger than a cone taken from the number 5
key at an angle of 45° and covering an area of 270° directly in front of the user.
•You can secure PIN entry by installing a Privacy Shield.
Unpacking
Shipping Carton Carefully inspect the shipping carton and its contents for possible tampering or
damage.
This device is a secure product and any tampering can cause it to cease to
function or operate in an unsecured manner.
1Remove the P400 unit from the shipping carton. The standard package
contains the PIN pad only and does not include any other cables or
accessories. Refer to Accessories and Documentation for more information
about P400 related accessories.
2Remove any protective plastic wrap and place the unit on a table or
countertop.
3Remove the clear protective film from the display.
CAUTION

SETUP
MSAM/MicroSD Cards
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4Replace all the packing materials, close the lid, and save the carton for
repacking or moving the P400 unit in the future.
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident label. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
MSAM/MicroSD
Cards You may need to install one or more multiple security access module (MSAM)
cards or replace the old cards.
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. Verifone recommends using
a grounded anti-static wrist strap.
Changing or
Installing MSAMs To change or install MSAM:
1Place the terminal face down on a soft and clean surface to protect the lens
from scratches.
2Slide out and lift the compartment cover. The MSAM cardholders are now
accessible.
The P400 supports two MSAM cards in a stacked configuration.
3Install the MSAM card by carefully sliding it into the slot until fully inserted.
Align in the same direction as the MSAMsymbol shown on the compartment case.
Insert the MSAM card with the card’s gold contacts facing away from you, toward
the unit.
Changing or
Installing a MicroSD
Card
To change or install MicroSD card:
1Follow steps 1-2 in the Changing or Installing MSAMs section to open the
terminal compartment door.
2Insert the MicroSD card directly into the slot across the MSAM card holders.
Power Supply
Not all P400 configurations and device contexts require the use of a power supply
– Verifone ships power supply with the terminal as required.
Contact your Verifone representative If you have changed the context in which the
terminal is used or have questions about which power supply should be used.
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only a power pack with VPN PWR435-001-XX-X (see
Specifications for detailed power supply specifications).
WARNING
CAUTION
NOTE
NOTE
CAUTION

SETUP
Cable Connections
P400/P400 PLUS INSTALLATION GUIDE 15
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Disconnect the power pack cord from the power outlet before connecting a power
supply. Connect and route all cables between the terminal, ECR, and PC before
plugging the power pack cord into a wall outlet or surge protector.
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors. Disconnecting power during a transaction can cause transaction data
files not yet stored in memory to be lost.
Verifone recommends installing a power surge protector to protect against
possible damage caused by lightning strikes and electrical surges.
When the terminal has power and an application is loaded, the application starts
after the initial Verifone copyright screen and displays a unique copyright screen.
If no application is loaded, DOWNLOAD NEEDED appears on the display after
the initial Verifone copyright screen.
Cable
Connections
The P400 has seven general cabling scenarios, depending on what it connects to:
1Connection to Another Verifone Terminal
2RS-232 Connection Using an External Power Brick
3Direct USB Connection
4USB–Download Support using an External Power Brick
5USB Connection via PoweredUSB Connection Cable
6Ethernet Connection with External Power Brick
Turn off or unplug the terminal when connecting or disconnecting the device to
avoid device memory corruption and data loss.
Refer to the controlling device instructions for any terminal-specific warnings.
Attaching a Cable
Connector to the
P400
Before going into each cabling scenario, the cables first have to be attached to the
P400. To attach a cable to the terminal, follow steps 1-2 in the Changing or
Installing MSAMs section to open the compartment door then attach the 28 pin
connector of the cable to the terminal.
Connection to
Another Verifone
Terminal
The P400 connects to a Verifone terminal via a coiled cable
(VPN - CBL282-036-01-A). There is a minimum power requirement for the
terminal, currently specified at 4.7 W.
In cases where the terminal is only able to provide 5 V DC output to power the
P400, the terminal must be able to source at least 940 mA of current. Otherwise,
the device may not function properly.
WARNING
NOTE
WARNING
NOTE

SETUP
Cable Connections
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RS-232 Connection
Using an External
Power Brick
A special dongle cable is used, where one end of the cable plugs into the P400
while the other end terminates in a DB-9 connector housing. On the housing, a
DC jack is provided to connect to an external power brick. This is a generic cable
for all RS-232-based hosts (VPN - CBL282-031-XX-A).
Direct USB
Connection
Similarly, a USB cable (VPN - CBL282-038-XX-A) is required in standard USB
environments. For this cable option, the host end has a molded housing which
exposes the standard USB plug.
USB–Download
Support using an
External Power
Brick
The P400 can connect to other devices via USB while still being connected to an
external power brick through the following cable configurations:
USB Connection via Junction Box Cable
This cable option (VPN - CBL282-044-01-B) comes with a junction box that
provides a mini-style Type B USB socket for connecting to the USB-based host
and a DC jack for external power connection. In addition, a Type A USB socket is
provided on the junction box to support application download via a USB thumb
drive.
USB Connection via PoweredUSB Connection Cable
A PoweredUSB cable allows for devices to obtain power through their USB host
instead of requiring an independent power supply or external AC adapter.
Connect the cable (VPN - CBL282-033-01-A) to the P400 and plug the male USB
connector into the corresponding USB port of the connecting device.
There are two variants of PoweredUSB, one with 12 V DC output and another with
24 V DC. P400 only supports 12 V DC option.
Power Sequence in USB Connection
When the unit connected is a USB Host, ensure that it is powered on prior to
connecting the USB Device.
Incorrect power sequence may degrade the SoC Host port.
Ethernet
Connection with
External Power
Brick
To connect the terminal to other devices via ethernet, use the cable with a junction
box that provides a standard RJ-45 LAN socket, a mini USB port, and a standard
DC jack for an external power connection.
NOTE
WARNING

SETUP
Smart Card Reader Use
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The junction box comes in these configurations:
Cable Configuration Part Number
Ethernet with RS232 Junction box with RJ-45 socket (for
connecting PINPad to LAN
infrastructure), Mod-10 socket &
DC-in jack
CBL282-006-01-B
Ethernet with RS232
and Mini USB option Junction box with RJ-45 socket (for connecting PINPad to LAN
infrastructure), Type B socket, Mini
USB & DC-in jack
CBL282-005-01-B
Ethernet with RS232
and Mini USB option Junction box with RJ-45 socket (for connecting PINPad to LAN
infrastructure), Type B socket, Mini
USB, type A USB & DC-in jack
CBL282-044-01-B
Smart Card
Reader Use
The smart card transaction procedure can vary depending on the application.
Verify the proper procedure with your application provider before performing a
smart card transaction.
Conducting a Smart
Card Transaction To conduct a smart card transaction:
1Position the smart card with the gold contacts facing upward.
2Insert the card into the smart card reader slot in a smooth, continuous motion
until it seats firmly.
3Remove the card when the display indicates the transaction is completed.
Leave the smart card in the card reader until the transaction is completed.
Premature removal can void the transaction.
Magnetic Card
Reader Use
The P400 has a magnetic card reader that uses a triple track stripe reader. This
gives the unit greater reliability over a wide range of swipe speeds and operating
environments.
Conducting a Credit/
Debit Card
Transaction
To conduct a credit or debit card transaction:
1Position a magnetic card with the stripe facing the keypad.
2Swipe it through the magnetic card reader.
Contactless
Transactions
The P400 supports contactless transactions through an integrated contactless
module. The terminal only becomes active for contactless smart card transactions
when initialized by an application.
CAUTION

SETUP
Optional Accessories
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Performing
Contactless
Transactions
To perform a contactless smart card transaction:
1Gently tap the card onto or hold the card (within 4 cm) against the surface of
the display.
2An activated LED visual on the display accompanied by a short beeping sound
indicates a successful transaction.
Optional
Accessories
These accessories can be used to further enhance the device’s functionality. See
Accessories and Documentation for additional information.
Privacy Shield
The privacy shield is used to hide the keys when entering user password in a
transaction.
Installing the Privacy
Shield To install a privacy shield:
1Align the hooks on the privacy shield with the corresponding slots beside the
keypad on the terminal.
2Once the hooks are in place, gently push down on the privacy shield until it
snaps into place.
Stylus and Holder
A stylus with holder can be attached to P400 and used as an alternative device
input method.
Attaching the Stylus
Holder To attach the stylus:
1Align the stylus holder’s screw holes with those found on the back of
the terminal.
2Screw the holder onto the back of the terminal as shown in the illustration
below:
Mounting Adapter
This accessory is used to mount P400 to vertical or inclined surfaces.
Attaching a Mounting
Adapter to P400 To attach a mounting adapter to P400:
1Align the screw holes at the back of the terminal with the corresponding
screws on the mounting adapter (this can be done with or without the stylus
holder attached).
2Screw the mounting adapter in place while keeping the terminal aligned with
the mounting adapter.
Mounting P400 with
Mounting Adapter to
a Wall or Flat Surface
To mount the terminal to a wall or flat surface:
1Ensure the mounting adapter is attached to the terminal.
2Attach three M3 screws (not included in P400 package) to the desired surface.
Make sure that they are aligned with the slots on top and at the bottom of the
mounting adapter.

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Optional Accessories
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3Secure the terminal with the mounting adapter in place by aligning the holes to
the M3 screws then sliding the entire assembly into place.
4Slide the terminal down to secure it to the mounting plate. To remove the
terminal, slide the terminal up and pull away from the mounting plate.
Mounting P400 to a
Flat Surface
(Without a Mounting
Adapter)
To mount the terminal to a flat surface:
1Align the terminal's footers to the holes on the mounting plate.
2Fit the footers of the terminal into the footer holes.
3Screw the mounting plate in place.
Customized plates must have four recessed areas big enough to fit the footers of
the terminal. This ensures that there is no gap between the terminal and
mounting plate.
Mounting P400 with
Mounting Adapter to
a Vertical Bracket
To mount the terminal with a mounting adapter to a vertical bracket:
1Ensure the mounting adapter is attached to the terminal.
2Align the three screw holes of the mounting adapter with the vertical bracket
holes.
3Screw the vertical bracket in place.
Mounting Considerations
Avoid having metallic objects in proximity to the contactless antenna. If you need
to mount the terminal to vertical or inclined surfaces, use a flat mounting plate.
An enclosed metal frame or mount may negatively affect CTLS performance.
NOTE
CAUTION

SETUP
Optional Accessories
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