TCL 10 Pro User manual

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Note:
This is a user manual for TCL 10 Pro T799B.
There may be certain differences between the user manual
description and the phone’s operation, depending on the software
release of your phone or specific carrier services.
Help
Refer to the following resources to get more FAQ, software, and
service information.
Finding your serial number or IMEI
You can find your serial number or International Mobile Equipment
Identity (IMEI) on the packaging materials. Alternatively, choose
Settings > System > About phone > Status > IMEI information
on the phone itself.
Obtaining warranty service
For information on warranty of your device, visit the USA and
Canada websites at https://www.tclcanada.com/ca/mobile/warranty
Viewing legal information
On the phone, go to Settings > System > About phone > Legal
information.

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Table of Contents
Safety and use��������������������������������������������������������������������������������6
Radio waves���������������������������������������������������������������������������������� 10
Licences ����������������������������������������������������������������������������������������15
General information ���������������������������������������������������������������������18
1 Your mobile�����������������������������������������������������������������������������20
1.1 Keys and connectors .....................................................20
1.2 Getting started ...............................................................23
1.3 Home screen .................................................................25
2 Text input ��������������������������������������������������������������������������������34
2.1 Using the Onscreen Keyboard ......................................34
2.2 Text editing.....................................................................35
3 Call, Call log and Contacts ���������������������������������������������������37
3.1 Phone.............................................................................37
3.2 Call log...........................................................................42
3.3 Contacts.........................................................................43
4 Messages��������������������������������������������������������������������������������47
4.1 Writing a new message .................................................47
5 Calendar, Clock, and Calculator�������������������������������������������50
5.1 Calendar ........................................................................50
5.2 Clock .............................................................................51
5.3 Calculator.......................................................................54
6 Getting connected �����������������������������������������������������������������55
6.1 Connecting to the Internet .............................................55
6.2 Connecting to a Bluetooth device..................................57

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6.3 Connecting to a computer via USB ...............................58
6.4 Sharing your phone's cellular data connection..............59
6.5 Connecting to virtual private networks...........................60
7 Multimedia applications ��������������������������������������������������������62
7.1 Camera ..........................................................................62
7.2 Gallery............................................................................66
8 Others��������������������������������������������������������������������������������������68
8.1 Radio..............................................................................68
8.2 IR Remote......................................................................69
8.3 Support Center ..............................................................70
8.4 Other applications .........................................................70
9 Google applications���������������������������������������������������������������71
9.1 Chrome ..........................................................................71
9.2 Gmail..............................................................................71
9.3 Maps ..............................................................................72
9.4 YouTube.........................................................................72
9.5 Drive...............................................................................72
9.6 Play Store ......................................................................72
9.7 Duo ................................................................................73
9.8 Photos............................................................................73
9.9 Keep notes.....................................................................73
9.10 Google Assistant............................................................73
9.11 Files ...............................................................................74
10 Settings �����������������������������������������������������������������������������������75
10.1 Networks & internet .......................................................75
10.2 Bluetooth & device connection ......................................77
10.3 Display ...........................................................................78
10.4 NXTVISION....................................................................80

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10.5 Home screen & wallpapers............................................81
10.6 Sound.............................................................................81
10.7 Advanced features.........................................................82
10.8 Smart Manager ..............................................................85
10.9 Security .........................................................................85
10.10 Location .........................................................................86
10.11 Privacy ...........................................................................87
10.12 Apps...............................................................................87
10.13 Storage ..........................................................................87
10.14 Account..........................................................................87
10.15 Digital Wellbeing & parental controls.............................88
10.16 Google ...........................................................................88
10.17 Accessibility ...................................................................88
10.18 System...........................................................................88
11 Making the most of your phone �������������������������������������������91
11.1 FOTA upgrade................................................................91
12 Accessories����������������������������������������������������������������������������92
13 1 YEAR LIMITED WARRANTY�����������������������������������������������93
14 Electronic Information�����������������������������������������������������������94
15 Troubleshooting ���������������������������������������������������������������������95
16 Specifications����������������������������������������������������������������������� 101

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www.sar-tick.com
This product meets applicable national SAR
limits of 1.6 W/kg. The specific maximum
SAR values can be found in the Radio waves
section.
When carrying the product or using it while worn
on your body, either use an approved accessory
such as a holster or otherwise maintain a
distance of 15 mm from the body to ensure
compliance with RF exposure requirements.
Note that the product may be transmitting even
if you are not making a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not
listen at high volume levels for long periods.
Exercise caution when holding your phone near
your ear while the loudspeaker is in use.
PROTECT YOUR EYE
TCL 10 Pro received TÜV Rheinland Low Blue
Light certification. The display protects against
harmful blue light exposure, guarding your eyes
during long-duration viewing.
For more information, please visit http://www.
tcl.com/global/en/mobile/tcl10-pro/display.html

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Safety and use����������������������������
We recommend that you read this chapter carefully before using
your phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use contrary
to the instructions contained herein.
TRAFFIC SAFETY:
Given that studies show that using a phone while driving a vehicle
constitutes a real risk, even when the hands-free kit is used (car kit,
headset...), drivers are requested to refrain from using their phone
when the vehicle is not parked. Check the laws and regulations on
the use of wireless phones and their accessories in the areas where
you drive. Always obey them. The use of these devices may be
prohibited or restricted in certain areas.
CONDITIONS OF USE:
• You are advised to switch off the phone from time to time to
optimize its performance;
• Remember to abide by local authority rules of mobile phone use
on aircrafts;
• If your phone is a unibody device, where the back cover and
battery are not removable, disassembling the phone will void your
warranty. Disassembling the phone can cause bodily injury if the
battery is punctured;
• Always handle your phone with care and keep it in a clean and
dust-free place;

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• Do not allow your phone to be exposed to adverse weather
or environmental conditions, such as moisture, humidity, rain,
infiltration of liquids, dust, sea air, etc. The manufacturer’s
recommended operating temperature range is 0°C (32°F) to 55°C
(131°F). At over 55°C (131°F), the legibility of the phone’s display
may be temporarily impaired;
• Do not open, dismantle, or attempt to repair your phone yourself;
• Do not drop, throw, or bend your phone;
• Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and
are compatible with your phone model. TCL Communication Ltd.
and its affiliates disclaim any liability for damage caused by the
use of other chargers or batteries;
• Your phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products;
• Remember to make backup copies or keep a written record of all
important information stored on your phone;
• Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced seizures
or blackouts, or if you have a family history of such occurrences,
please consult your doctor before playing video games on your
phone or enabling a flashing-lights feature on your phone;
• Parents should monitor their children’s use of video games or
other features that incorporate flashing lights on the phones. All
persons should discontinue use and consult a doctor if any of the
following symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, orientation, or movements.

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PRIVACY:
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your
phone regarding taking photographs and recording sounds with
your phone. Pursuant to such laws and regulations, it may be strictly
forbidden to take photographs and/or to record the voices of other
people or any of their personal attributes, and reproduce or distribute
them, as this may be considered to be an invasion of privacy. It
is the user's sole responsibility to ensure that prior authorization
has been obtained, if necessary, in order to record private or
confidential conversations or take a photograph of another person;
the manufacturer, the seller or vendor of your phone (including the
carrier) disclaim any liability which may result from improper use of
the phone.
BATTERY:
Observe the following precautions:
• Do not attempt to open the back cover;
• Do not attempt to eject, replace, or open the battery;
• Do not puncture the back cover of your phone;
• Do not burn or dispose of your phone in household rubbish or
store it at temperature above 60°C (140°F);
Phone and battery as a unibody device must be disposed of in
accordance with locally applicable environmental regulations.
This symbol on your phone, the battery, and the accessories
means that these products must be taken to collection
points at the end of their life:
• Municipal waste disposal centers with specific bins for
these types of equipment;
• Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of
in the environment, so that their components can be reused.

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In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into
ordinary bins if your jurisdiction or your region has suitable recycling
and collection facilities; instead they are to be taken to collection
points for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS.
CHARGERS:
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 45°C (113°F).
The chargers designed for your phone meet the standard for safety
of information technology equipment and office equipment use.
Due to different applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another jurisdiction.
They should be used for this purpose only.
Characteristics of power supply:
Travel charger: 9V2A QC3.0
Input: 100-240V, 50/60Hz, 500mA
Output: 5V,3A/9V,2A/12V,1.5A
Battery: Softpack 4500mAh typ

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Radio waves��������������������������������
THIS PHONE MEETS THE GOVERNMENT’S REQUIREMENTS
FOR EXPOSURE TO RADIO WAVES.
Your phone is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the
general population. The guidelines are based on standards that were
developed by independent scientific organizations through periodic
and thorough evaluation of scientific studies. These guidelines
include a substantial safety margin designed to ensure the safety of
all persons, regardless of age and health.
The exposure standard for phones employs a unit of measurement
known as the Specific Absorption Rate, or SAR. The SAR limit
set by public authorities such as the Federal Communications
Commission of the US Government (FCC), or by Innovation,
Science and Economic Development Canada (ISEDC), is 1.6 W/kg
averaged over 1 gram of body tissue. Tests for SAR are conducted
using standard operating positions with the phone transmitting at its
highest certified power level in all tested frequency bands.
This device is complied with SAR for general population /uncontrolled
exposure limits in ANSI/IEEE C95.1-1992 and had been tested
in accordance with the measurement methods and procedures
specified in IEEE1528.
The FCC has granted an Equipment Authorization for this model
phone with all reported SAR levels evaluated as in compliance with
the FCC RF exposure guidelines. SAR information on this model
phone is on file with the FCC and can be found under the Display
Grant section of www.fcc.gov/oet/ea/fccid after searching on FCC
ID: 2ACCJN034.

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Although the SAR is determined at the highest certified power level,
the actual SAR level of the phone while operating can be well below
the maximum value. This is because the phone is designed to
operate at multiple power levels so as to use only the power required
to reach the network. In general, the closer you are to a wireless
base station antenna, the lower the power output of the phone.
Before a phone model is available for sale to the public, compliance
with national regulations and standards must be shown.
The highest SAR value for T799B when tested is 1.38 W/Kg for use
at the ear and 1.36 W/Kg for use close to the body.
While there may be differences between the SAR levels of various
phones and at various positions, they all meet the government
requirement for RF exposure.
For body-worn operation, the phone meets FCC RF exposure
guidelines provided that it is used with a non-metallic accessory with
the handset at least 15 mm from the body.
Use of other accessories may not ensure compliance with FCC RF
exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of phones. If individuals are concerned, they
may choose to limit their own or their children’s RF exposure by
limiting the length of calls, or using “hands-free” devices to keep
phones away from the head and body. Additional WHO information
about electromagnetic fields and public health are available on the
following website: http://www.who.int/peh-emf.

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Note: This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna;
• Increase the separation between the equipment and receiver;
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected;
• Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules and Industry
Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference;
(2) This device must accept any interference received, including
interference that may cause undesired operation.
Your phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.

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As mobile devices offer a range of functions, they can be used
in positions other than against your ear. In such circumstances
the device will be compliant with the guidelines when used with a
headset or usb data cable.
If you are using another accessory ensure that whatever product is
used is free of any metal and that it positions the phone at least 15
mm away from the body.
Please note by using the device some of your personal data may
be shared with the main device. It is under your own responsibility
to protect your own personal data, not to share with it with any
unauthorized devices or third party devices connected to yours. For
products with Wi-Fi features, only connect to trusted Wi-Fi networks.
Also when using your product as a hotspot (where available), use
network security. These precautions will help prevent unauthorized
access to your device. Your product can store personal information
in various locations including a SIM card, memory card, and built-in
memory. Be sure to remove or clear all personal information before
you recycle, return, or give away your product. Choose your apps
and updates carefully, and install from trusted sources only. Some
apps can impact your product’s performance and/or have access
to private information including account details, call data, location
details and network resources.
Note that any data shared with TCL Communication Ltd. is stored
in accordance with applicable data protection legislation. For these
purposes TCL Communication Ltd. implements and maintains
appropriate technical and organizational measures to protect
all personal data, for example against unauthorized or unlawful
processing and accidental loss or destruction of or damage to such
personal data whereby the measures shall provide a level of security
that is appropriate having regard to
• The technical possibilities available;
• The costs for implementing the measures;

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• The risks involved with the processing of the personal data, and;
• The sensitivity of the personal data processed.
You can access, review, and edit your personal information at any
time by logging into your user account, visiting your user profile or
by contacting us directly. Should you require us to edit or delete your
personal data, we may ask you to provide us with evidence of your
identity before we can act on your request.
Innovation, Science and Economic Development Canada
(ISED) Notice
This device complies with Innovation, Science and Economic
Development Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions:
(1) This device may not cause interference, and
(2) This device must accept any interference, including interference
that may cause undesired operation of the device.
This Class B digital apparatus complies with Canadian ICES-003.
Innovation, Science and Economic Development Canada (ISED)
Radiation Exposure Statement
This EUT is compliance with SAR for general population/uncontrolled
exposure limits in ISED RSS-102 and had been tested in accordance
with the measurement methods and procedures specified in IEEE
1528 and IEC 62209. This equipment should be installed and
operated with minimum distance 15 mm between the radiator and
your body. This device and its antenna(s) must not be co-located or
operating in conjunction with any other antenna or transmitter.
IC: 9238A-0097

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Licences ��������������������������������������
microSD logo is a trademark of SD-3C, LLC.
The Bluetooth word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by TCL
Communication Ltd. and its affiliates is under licence.
Other trademarks and trade names are those of their
respective owners.
TCL T799B Bluetooth Declaration
ID D046973
The Wi-Fi Certified Logo is a certification mark of the
Wi-Fi Alliance.
Google, the Google logo, Android, the Android logo,
Google Search, Google Maps, Gmail, YouTube, Google
Play Store, and Hangouts are trademarks of Google
Inc.
The Android robot is reproduced or modified from work created and
shared by Google and used according to terms described in the
Creative Commons 3.0 Attribution License (the text will show when
you touch Google legal in Settings >System >About phone >
Legal information) (1)�
You have purchased a product which uses the open source (http://
opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd
in object code and other open source programs licensed under the
GNU General Public Licence and Apache Licence.
You may download the source codes from https://sourceforge.net/
projects/tcl-mobile/files/. The provision of the source code is free of
charge from the internet.
(1) May not be available in all countries.

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US Information Concerning the Federal
Communications Commission (“FCC”)
Requirements for Hearing Aid Compatibility
with Wireless Devices
When wireless devices are used near hearing devices (such as
hearing aids and cochlear implants), users may detect a buzzing,
humming, or whining noise. Some hearing devices are more immune
than others to this interference, and wireless devices also vary in the
amount of interference that they generate.
The wireless telephone industry has developed ratings to assist
hearing device users in finding wireless devices that may be
compatible with their hearing devices. Not all wireless devices have
been rated. Wireless devices that are rated will have the rating
displayed on the box together with other relevant approval markings.
The ratings are not guarantees. Results will vary depending on
the user’s hearing device and hearing loss. If your hearing device
is vulnerable to interference, you may not be able to use a rated
wireless device successfully. Consulting with your hearing health
professional and testing the wireless device with your hearing device
is the best way to evaluate it for your personal needs.
This smartphone has been tested and rated for use with hearing
aids for some of the wireless technologies that the smartphone
uses. However, other wireless technologies may be used in this
smartphone that have not been tested for use with hearing aids.
It is important to try the different features of your smartphone
thoroughly and in different locations to determine if you hear any
interfering noise when using this smartphone with your hearing aid
or cochlear implant. Consult your wireless service provider about its
return and exchange policies, and for information about hearing aid
compatibility.
Hearing aid compatibility rating for this smartphone: M4/T3.

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How the ratings work
M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements
and are likely to generate less interference to hearing devices than
wireless devices that are not labeled. M4 is the better or higher of
the two ratings.
T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements
and are likely to be more usable with a hearing device’s telecoil (“T
Switch” or “Telephone Switch”) than unrated wireless devices. T4
is the better or higher of the two ratings. (Note that not all hearing
devices have telecoils in them.)
Hearing devices may also be measured for immunity to this type of
interference. Your hearing device manufacturer or hearing health
professional may help you find results for your hearing device.
The more immune your hearing aid is, the less likely you are to
experience interference noise from wireless devices.
For more information about the actions that the FCC has taken
with regard to hearing aid compatibility with wireless devices and
other steps that the FCC has taken to ensure that individuals with
disabilities have access to telecommunications services, visit www.
fcc.gov/cgb/dro.
FCC ID: 2ACCJN034

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General information �������������������
• Website: www.tclcanada.com/ca/
• Manufacturer: TCL Communication Ltd.
• Address: 5/F, Building 22E, 22 Science Park East Avenue, Hong
Kong Science Park, Shatin, NT, Hong Kong
• Electronic labeling path: Touch Settings >System >Regulatory
& safety or press *#07# to find more information about labelling
(1), such as FCC ID.
On our website, you will find our FAQ (Frequently Asked Questions)
section. You can also contact us by email to ask any questions you
may have.
Your phone is a transceiver that operates on GSM in quad-band
(850/900/1800/1900 MHz), UMTS in penta-band (B1/2/4/5/8) or LTE
(B1/2/3/4/5/7/8/12/13/17/25/26/28/38/40/41/66).
Protection against theft (2)
Your phone is identified by an IMEI (phone serial number) shown on
the packaging label and in the phone’s memory. We recommend that
you note the number the first time you use your phone by entering
*#06# and keep it in a safe place. It may be requested by the police
or your carrier if your phone is stolen. This number allows your
phone to be blocked preventing a third person from using it, even
with a different SIM card.
(1) This may vary depending on country.
(2) Contact your network carrier to check service availability.

19
Disclaimer
There may be certain differences between the user manual
description and the phone’s operation, depending on the software
release of your phone or specific carrier services.
TCL Communication Ltd. shall not be held legally responsible for
such differences, if any, nor for their potential consequences, which
responsibility shall be borne by the carrier exclusively.
Frequency Stability
The product meets Section 15.407(g) requirements from KDB
789033 D02v02r01. The emissions are maintained within the band
of operation under all conditions of normal operation.