Triton ARGO RL1713 User manual

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© 2013 Triton. All Rights Reserved. TRITON logo is a registered trademark of Triton
Systems of Delaware, LLC.
TDN 07103-00339
AUTOMATED TELLER MACHINE
USER MANUAL

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ARGO USER MANUAL
DOCUMENT UPDATES
February 19, 2013 Original
February 21, 2013 Added camera cutout site info
March 7, 2013 Added specification table
March 28, 2013 Changed card reader cleaning part from 06200-00055 to 05010-00024.
July 26, 2013 Removed all TDM250 & motorized card reader references
December 17, 2013 Added Relative Humidity for Australia notes in Section 1 Page 6.

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ARGO USER MANUAL
The Triton ARGO ATM is a lobby terminal designed for indoor use only. The ARGO line includes models
RL1713, RL27XY, and RL63XY. The following sections provide the steps used to understand and operate
all functions supported by the ARGO ATM. The ARGO’s larger screens and touch technology simplifies
the user experience and operation.
TABLE OF CONTENTS
Section 1: Introduction......................................................................................................1
Feature Highlights........................................................................................2
Standard Features.........................................................................................5
Specifications ...............................................................................................6
Section 2: Basic Operation ................................................................................................7
Introduction..................................................................................................8
Control Panel Layout ...................................................................................8
Function Keys ..............................................................................................9
Main Keypad................................................................................................9
On-Screen Keypad Operation ....................................................................10
Menu-Based Operation ..............................................................................11
Customer Transactions...............................................................................13
Voice-Enabled Transaction ........................................................................15
E-Receipt Technology................................................................................15
Section 3: Cassette Close / Cash Replenishment...........................................................17
Introduction................................................................................................18
Dispensing Mechanisms ............................................................................18
Note Condition...........................................................................................19
Preparing Notes..........................................................................................19
Cassette Close Procedures .........................................................................20
Replenish Cassette Procedures ..................................................................21
Section 4: General Maintenance.....................................................................................29
Introduction................................................................................................31
Replenishing the Receipt Paper .................................................................31
Cleaning the Enclosure ..............................................................................34
Cleaning the Display..................................................................................34
Card Reader Cleaning ................................................................................34

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ARGO USER MANUAL
PURPOSE
This guide covers the procedure of operating all functions of a Triton ARGO ATM with security and ease
of operation in mind. All units come with pre-loaded software; later updates will be made available online.
Scope
This manual applies to all service personnel involved in the process of maintaining, converting, or upgrading
hardware and software on Triton ATMs nationwide and abroad.
APPLICATION
This user guide provides information, methods and easy to follow instructions for the operational settings of
the Triton ARGO ATM. It contains information on set-up functions, maintenance, diagnostics, communication
systems and security settings.
Section 5: Setup Basics ....................................................................................................36
Introduction................................................................................................37
Logon .........................................................................................................37
Change Master Password...........................................................................38
Set Denomination.......................................................................................39
Enter Host Phone Number .........................................................................41
Enter Terminal ID ......................................................................................43
Enter Master Keys......................................................................................44
Download Working Keys...........................................................................48
APPENDIX A - SOFTWARE LICENSE AGREEMENT / COMPLIANCE STATEMENTS
APPENDIX B - WARRANTY STATEMENT
APPENDIX C - ELECTRONIC COMBINATION LOCKS
APPENDIX D - MECHANICAL COMBINATION LOCKS
SUPPLEMENT A -T7 T5 BATTERY REPLACEMENT PROCEDURES
SUPPLEMENT B - KEY MANAGEMENT

SECTION 1: INTRODUCTION

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ARGO USER MANUAL
Once unit is unpacked, set up, and power restored, you will be asked to set up passwords
and security basics. The user manual describes the operating features and shows how
to perform procedures typically performed by the owner/operator personnel. Below
are the basic features of the ARGO. Varying options are also available.
The ARGO RL63XY with 12.1” touch screen function keys
FEATURE HIGHLIGHTS
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12.1-INCH SCREEN
(ALSO AVAILABLE IN 7”
FULLY TOUCH SCREEN)
TOUCH SCREEN
FUNCTION KEYS
LED KEYBOARD
ILLUMINATION
RECEIPT PRINTER
CARD READER
ALPHANUMERIC
KEYPAD
INTEGRATED LIGHTED TOPPER
(OPTIONAL HIGH TOPPER AVAILABLE)
ADA APPROVED
HEADPHONE PORT
CAMERA READY CUTOUT

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ARGO USER MANUAL
Important features of the ARGO series ATM are highlighted in the following list:
Highly reliable, state-of-the-art operating system PC platform design. The ARGO uses Microsoft®
Windows®CE 5.0 operating system with Triton’s X2 technology. Supports Windows file formats
for adding custom logos and advertisements. In addition, it features Triton’s completely custom
design X2 motherboard.
Modular architecture eases troubleshooting and servicing.
Front-access unit accommodates single cassette (MiniMech, SDD or SCDU) and dual cassette
(NMD50 or HCDU). The ARGO with MiniMech features a shallow cabinet design while the other
models feature a deep cabinet design.
7” fully touch widescreen screen display and 12.1” color LCD
screen display with touch screen function keys. 7” model
introduces E-receipt technology.
T7 or T5 PCI-compliant EPP to comply with international
encryption standards and Triple DES compliant.
Easy to install (small footprint design makes placement
easier) and configure terminal parameters by software.
Supports communication types TCP/IP (standard), dial-up
(56K baud Triton USB modem) and optional wireless (TDL
Gateway).
(Note: For wireless option, please contact your account
representative for more information).
7” display uses capcitive touch
screen technology.
Optional LED backlit high-topper
Multi-function, dip-style card reader supports
magnetic stripe cards or “smart” cards that conform
to the EMV standard.
Some models allow users to enter e-mail address or
phone number on the on-screen keypad to have a
receipt e-mailed or texted to them. Other models are
equipped with graphics-capable 60 or 80 mm thermal
printer that prints, cuts, prints receipts, coupons, and
management reports.
Mechanical (standard) or electronic combination
lock (optional).
Supports remote setup, configuration, and monitoring
via Triton Connect™ ATM monitoring software.
LED-backlit signage standard. Available with
optional high-topper for deep cabinet models.

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ARGO USER MANUAL
Home Favorites - Allows one button short cuts
to those areas of Management Functions most
often visited. Can be used for individuals to
allow quick access to their areas of responsibility,
such as Cassette Close and Day Close for Cash
Replenishers. Press “0” to access the traditional
Main Menu.
HOME FAVORITES MENU
MAIN MENU
Main Menu - Ga te way to configuration,
password maintenance, and more.
A variety of screen options from the main menu will be detailed in later sections of this manual. Shown
above are the Home Favorites and Main Menu screen giving access to management, terminal, diagnostic, key
management and other functions available on ARGO models.
High-capacity electronic journal stores transaction details for later printout and analysis.
Satisfies Americans with Disabilities Act (ADA) specifications for height and access; audio
transactions for the visually impaired. Complies with UK accessibility guidelines (DDA) and
California access compliance, Title 24.
Dispenses U.S. and international currency types.
Camera ready. Cutout at top of fascia is available for a camera to be installed. Camera kit available.

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ARGO USER MANUAL
MANAGEMENT FUNCTIONS. Enable extensive control and customization of operating parameters. See
X-SCALE/X2 CONFIGURATION MANUAL on website.
PASSWORD PROTECTION. Management Functions and Key Management areas are protected with
passwords.
MAC ENCRYPTION SUPPORT. Message Authentication Code (MAC) data encryption protocol.
Provides increased protection for message traffic to and from the ATM. Triple DES compliant.
SSL Support. TCP/IP with Secure Socket Layer adds another level of ATM to Host communications
security.
PCI COMPLIANT ENCRYPTING PIN PAD (EPP) ENTRY DEVICE SUPPORT. Secure EPP device encrypts
the customer PIN during a transaction. Triple DES and PCI compliant.
MULTI-LANGUAGE SUPPORT. Enables the customer to select a preferred language (such as French or
Spanish) for customer screens and receipts.
TRANSACTION AND ACCOUNT TYPE CONFIGURATION. Enables selection of transactions (transfers or
balance inquiries) or accounts (savings or credit card) that will be presented to the customer. Does
not affect availability of checking account withdrawal.
STATUS MONITORING. The ATM can periodically transfer status information to the host processor.
In addition, Triton Connect™ remote monitoring software can be used to view the journal, monitor
operation and alarm conditions, update operating parameters, and reset the terminal.
BUSINESS HOURS OR VAULT. Cabinets available in UL 291 Business Hours Service or UL 291 Level
1 Safe models.
STANDARD FEATURES

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ARGO USER MANUAL
SPECIFICATIONS
ITEM 7” DISPLAY 12.1” DISPLAY
Operating System Windows CE 5.0 Windows CE 5.0
RAM 64 MB 128 MB
Flash Drive 128 MB 128 MB
TCP/IP 10 BASE-T/100 BASE-TX with SSL 10 BASE-T/100 BASE-TX with SSL
Power Requirements
• Max current: 3.3A @ 115 VRMS at 60 Hz
• Voltage: 100-240 VRMS @ 50/60 Hz
• Idle Power Consumption: 0.6A @ 115 VAC
at 60 Hz
• Max Load Power Consumption: 396 Watts
@ 120VAC
• Max current: 3.3A @ 115 VRMS at 60 Hz
• Voltage: 100-240 VRMS @ 50/60 Hz
• Idle Power Consumption: 0.6A @ 115 VAC
at 60 Hz
• Max Load Power Consumption: 396 Watts
@ 120VAC
Temperature Range • 10°C to 40°C
• 50°F to 104°F
• 10°C to 40°C
• 50°F to 104°F
Relative Humidity
(non-condensing)
20% - 80%
20% - 70% Australian Currency
20% - 80%
20% - 70% Australian Currency
LCD Resolution 800 x 480; Capacitive Touch 800 x 600
LCD Backlight LED LED
Modem 56,000 bps 56,000 bps
EMC Standard EN55024 EN55024
See the ARGO Installation Manual for further specifications and important safety issues for installing units.

SECTION 2: BASIC OPERATION

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ARGO USER MANUAL
This section describes the basic operation of the terminal. The following topics are covered:
1. CONTROL PANEL LAYOUT.Describes the layout of the terminal’s control panel.
2. KEYPAD OPERATION.Describes the use of the alphanumeric keypads.
3. MENU-BASED OPERATION.Gives a general overview of the terminal display interface.
4. CUSTOMER TRANSACTIONS.Summarizes the actions involved in typical customer transactions. In addition,
the voice-enabled transactions feature is described.
The user interface of the terminal consists of the LCD screen, receipt chute, card reader, speaker, headphone
jack (visually impaired), and 24 keys on three keypads. The Function keys are arranged in two four-key
groups, one group on either side of the LCD display. The Function keys on the 7” touch screen display are on
the screen. The main keypad consists of 10 alphanumeric keys, two arrow keys and four large control keys,
all located in a 16-key group beneath the LCD screen.
The main keypad and control keys have an integral raised Braille symbol to conform to the requirements of
the Americans with Disabilities Act
The 12.1 inch screen has touch-reactive F keys on the sides and most closely resembles previous ATM
functionality. The F keys will respond even when the user wears gloves.
The 7 inch screens are fully touch-reactive and have no external F Keys. The 7 inch screen is capacitive
sensing and therefore requires human touch (no gloves) to operate. The introduction of E-receipt technology
is available on this model.
INTRODUCTION
CONTROL PANEL LAYOUT
12.1 inches with touch-reactive F keys 7 inch totally touch-reactive screen

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ARGO USER MANUAL
FUNCTION KEYS
The eight (8) keys, arranged in two four-key groups on left and right of screen, are called screen function keys.
A screen function key is only active when a corresponding function or menu option is present next to that key.
The function keys are designated F1 through F8, as shown below.
F1
F2
F3
F4
F5
F6
F7
F8
Function key layout on 12.1” screen.
The entry of numeric characters via the encrypted main
keypad, (left), is straightforward: simply press the
desired key. However, in certain Management Function
screens it may be necessary to enter alphabetic
characters, a procedure that’s available with the on-
screen keypad, explained on next page.
T7 Keypad
(Standard on RL1713, RL27XY)
MAIN KEYPAD
T5 Keypad
(Standard on RL63XY, optional on others)
CTRL

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ARGO USER MANUAL
In models that do not have touch screen entry option, use the keys described below to navigate and enter
required data.
• The Arrow keys (< and >), the <8> key - (UP), and the <0> key - (DOWN)navigate the keyboard.
• Press the <ENTER>key to select the highlighted key entry.
• Press the <BLANK> key to switch between upper and lower case characters.
• Press the <CANCEL>key to Exit the keyboard.
• Press the <CLEAR>key for the Backspace operation.
• Press the <1> key to reposition the keyboard to another location on the display.
• Press the <2> key to position the cursor on a new line.
The virtual keypad will be displayed at any time a text entry is required. (Also available by
pressing the F-8 function key.) This is used for certain management functions, as well as entering
e-mail addresses where receipts can be sent paperless. (Some models will be equipped with
paper thermal printers for the option to print receipts.)
ON-SCREEN KEYPAD OPERATION

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ARGO USER MANUAL
When a screen time-out occurs, a screen is presented that asks the user if more time is needed. If the user chooses
NO, the Customer Welcome screen will be presented. If YES is chosen, the user is returned to the function that
was active prior to the time-out. If the user does not make a selection within an additional 30-second countdown
period, the terminal will automatically go to the Customer Welcome screen.
The terminal operates as a menu driven system. Messages and menu options presented on the LCD display
screen guide the user’s actions. The desired menu option is selected by pressing one of the keys located to the
left and right of the display. For the purpose of security, many screens time-out after a preset time interval,
usually 30 seconds. The time-out length may vary depending on the function being performed.
From the top menu, you can either:
1. Enter the terminal system management area by pressing the key next to MANAGEMENT FUNCTIONS.
Note: You will have to enter an appropriate password to view the Management Functions menu.
Management Functions may also be entered by pressing and holding the CTRL key and then depressing
the number 1 key and releasing both.
2. Activate the terminal to perform customer transactions by pressing the key next to CUSTOMER TRANSACTIONS.
Note: On fully touch screen models, just press the displayed buttons to select your preferred option.
Ensure all procedures in the ARGO Installation Manual have been accomplished. The unit should be off, with
the power cord and communications cable connected. Power on the unit by pressing the power switch on
the power supply to the ON position. Shortly after the unit is turned on, the top menu will be displayed. An
example top menu is shown below.
MENU-BASED OPERATION

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ARGO USER MANUAL
The master password is actually made up of two parts, the ID and the password. The master ID is 00 and cannot
be changed. What must be changed is the default master password for ID 00 of 1234.
Management Functions can be entered from the Top Menu screen upon startup (representative screen on
the previous page), or by pressing the “Blank Key” (lower right corner) and the number 1at the same time.
It will ask you to enter the ID and Password. Press 001234. It will take you to the new Favorites Menu.
Press 0.
It will then take you to the Main Menu.
Select 4Password Maintenance, then 1Change User Password
Enter the new password ONLY. You are user 00 and already logged in, so putting 00 here is not necessary.
The new password can be 4-12 digits. Do not use birthdays, telephone numbers, social security numbers
or the like. Make it something you can remember, but not so difficult as to be forgotten. Guard it closely.
If the password is lost or forgotten, the password cannot be changed or recovered in the field. The main
board must be returned to Triton for a reset. A service charge will apply.
If you will have additional people that will be accomplishing closes and replenishing cassettes, you may
add them and provide passwords here. New users can be ID 01 - 99.
There are additional error messages that will appear, and must be cleared before the ATM will go into service.
Refer to Section 5 of this document for the minimum setup requirements and document 07100-00016 XScale/
X2 Configuration Manual for additional terminal setup procedures.
Take this opportunity to change the lock combination. Refer to Appendix C or D for your lock. The same rules
for combination numbers as passwords apply.
Choosing Management will take you to the password screen. An Error Code of 246 WILL be displayed upon the
first start up. You MUST change the master password before any other configuration operations will be allowed.

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ARGO USER MANUAL
A customer begins a transaction by selecting from the Customer screen options. They insert their ATM card
into the card reader of the terminal. The card must be inserted so that the magnetic stripe can be scanned by
the card reader’s sensor. If the customer inserts the card incorrectly, a warning message will be displayed,
accompanied by several beeps to get their attention.
If there is a problem reading a card, make sure the customer is inserting the card correctly. Most problems are
the result of inserting the card incorrectly.
Once the card has been read successfully, a surcharge message, if applicable, may be displayed (the surcharge
message may be displayed at the end of the customer’s transaction selection). The customer must then enter
their secret Personal Identification Number (PIN) code. Once the PIN has been entered, the transaction type and
account are selected, and the desired amount of the transaction, if needed. The transaction will be processed,
typically in a matter of seconds.
The figure following shows how ATM transactions are handled. If the transaction was processed successfully,
the customer is prompted to retrieve the requested cash (for withdrawal transactions) and/or the applicable
transaction receipt, as needed. If the transaction was declined, a short receipt indicating the problem is printed.
If you do not select a menu choice within 30 seconds, the terminal will automatically default to the Customer
Welcome screen (a benefit of this feature is that in the event of a power interruption, the terminal will
automatically begin accepting customer transactions shortly after power is restored).
CUSTOMER TRANSACTIONS

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ARGO USER MANUAL
ATM transaction processing.
The ATM sends the customer transaction request to a processor. A processor is a financial intermediary, such
as an Independent Sales Organization (ISO), bank, or other financial institution that provides transaction-
processing services for ATMs. The ATM must be set up with a particular processor before customer transactions
can take place.
The processor routes the transaction to the appropriate ATM network. An ATM network is a regionally or
nationally organized clearing house for financial transactions, that deals directly with the appropriate financial
institution, such as the customer’s bank or credit card company, in order to complete the transaction. The
processor will select the appropriate ATM network to use based on factors such as the type of ATM or credit
card used, location of the customer’s bank, or other considerations. The transaction may be transferred between
several networks before ultimately reaching the customer’s bank or credit card company.
The ATM network routes the transaction to the appropriate bank or other institution, confirms successful
completion of the transaction, and sends a confirmation message back to the processor. If the request was for
a cash withdrawal, an Electronic Funds Transfer (EFT) takes place to debit the funds (including any surcharge
fee, if applicable) from the customer’s bank account and credit the funds to the processor’s bank account.
The processor forwards a confirmation message to the ATM (and an authorization to dispense currency, in the
case of a cash withdrawal). The ATM dispenses the requested currency, if necessary, and provides the customer
with a printed receipt as a record of the transaction.
The processor credits the merchant’s account for the amount of any cash withdrawals (plus surcharge fees, if
collected), typically by the end of the next business day.

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ARGO USER MANUAL
The terminal provides voice feedback via an integrated output jack, enabling sight-impaired users to plug in
a set of headphones and receive spoken instructions to assist them in using the ATM.
A raised symbol helps a user locate the headphone jack. The ATM will automatically detect when a headphone
has been plugged into the jack, and will immediately switch into voice mode. Initially, a brief spoken tutorial
will orientate the customer to the ATM control panel interface. Once the customer begins a transaction, spoken
prompts will provide feedback and guide the customer through the successful accomplishment of the transaction.
The seven inch screen terminals provide for E-Receipt technology. The customer is offered the choice of (a)
the standard printed receipt, (b) having the receipt sent to his phone as a text message, or (c) sent to an E-mail
account.
The E-mail information is not retained by the ATM or Triton, and will not be used for any marketing purposes.
The account is not shown on the screen, only the *figures as the account is entered.
NOTE:
A seven inch screen without a printer MUST use E-Receipt or no receipt.
A seven inch screen with printer can be configured to allow E-Receipt choice. (From the Main Menu: 6
Terminal Configuration > 0 More Options > 6 Electronic Receipts)
The 12 inch screen model does not allow for E-Receipt operation.
Headphone jack location.
(Typical)
VOICE-ENABLED TRANSACTION
E-RECEIPT TECHNOLOGY

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ARGO USER MANUAL
7” ARGO with printer and topper