Triton RT2000 User manual

RT2000 AUTOMATED TELLER MACHINE SERVICE MANUAL
CORPORATE HEADQUARTERS:
21405 B Street
Long Beach, MS 39560
Phone: [phone]
Fax: [phone]
07102-00051 5/15/2014
COPYRIGHT NOTICE
© 2014 Triton. All Rights Reserved. TRITON logo is a registered trademark of Triton Systems of
Delaware, LLC. The third party trademarks that may be identified herein are the trademarks of their
respective owners and are not owned by ATMGurus. ATMGurus disclaims any affiliation, connec-
tion or association between its products and services, and those of the respective trademarks owners,
or any sponsorship or approval of its products or services by such trademarks owners.
RT2000 Automated Teller Machine
Service Manual

ii
RT2000 AUTOMATED TELLER MACHINE SERVICE MANUAL
[This page intentionally left blank.]

iii
TABLE OF CONTENTS
DISCLAIMER
The manufacturer of theAutomated Teller Machine product(s) described herein makes no representa-
tions or warranties, either expressed or implied, by or with respect to anything in this manual, and
shall not be liable for any implied warranties of fitness for a particular purpose or for any indirect,
special or consequential damages. Information in this document is subject to change without notice
and does not represent a commitment on the part of the manufacturer. USE OF THIS PRODUCT
IN A MANNER OTHER THAN THOSE DESCRIBED IN THIS MANUAL MAY RESULT IN
PERSONAL INJURY.
FCC COMPLIANCE
Statement of Compliance: This equipment complies with Part 68 of the FCC rules located in the
control area of the ATM is the Product Label. This label lists the FCC registration number and ringer
equivalence number of the unit. If requested, this information must be provided to the telephone com-
pany. USCO/FIC Codes: When ordering service from the telephone company for the RL2000 series
Automated Teller Machine, the following information should be supplied:
Universal Service Order Code (USOC): RJ-11C
The Facility Interface Code (FIC): 02LS2
Plug and Jack: The plug and jack used to connect this equipment to premise wiring and telephone
network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A
compliant telephone cord and modular plug is provided with this product. The telephone cord is de-
signed to be connected to a compatible modular jack that is also compliant.
Ringer Equivalent Number (REN): The REN is used to determine the number of the devices that
may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices
not ringing in response to an incoming call. In most but not all areas, the sum of the RENs should not
exceed five (5). To be certain of the number devices that may be connected to a line, as determined by
the local RENs, contact the local telephone company.
Harm to the Network: If the RL2000 Automated Teller Machine causes harm to the telephone net-
work, the telephone company will notify the customer that a temporary discontinuous of service may
be required. If advanced notice is not possible, the telephone company will notify the customer as
soon as possible. You will be advised of your right to file a complaint with the FCC if you believe it’s
necessary.
Notification of Changes in Telephone Company Equipment: The telephone company may make
changes in its facilities, equipment, operations or procedures that could affect the operation of the
equipment. If this happens, the telephone company will provide advanced notice in order for you to
make necessary modifications to maintain uninterrupted service.

iv
RT2000 AUTOMATED TELLER MACHINE SERVICE MANUAL
Repairs and Returns: If telecom compatibility trouble is experienced with the RL2000 Automated
Teller Machine, you may contact for repairs and warranty information:
Triton at 1-228-575-3100
Triton Systems of Delaware, Inc.
21405 B Street
Long Beach, MS 39560
If the equipment is causing harm to the network, the telephone company may request that you discon-
nect the equipment until the problem is resolved. Repairs should be made only by qualified factory
representatives.
Party Lines: The RL2000 Automated Teller Machine must not be used on party lines.
Alarm Equipment: The RL2000 Automated Teller Machine should have its own dedicated phone
line. Do not install the RL2000 on the same line as alarm equipment.
Electrical Safety Advisory: Telephone companies report that electrical surges, typically lightening
transients, are very destructive to customer equipment connected toAC power sources. This has been
identified as a major nationwide problem. A commercially available, power surge suppressor, is rec-
ommended for use with the RL2000 to minimize damage in the event of an electrical surge.
CANADIAN IC COMPLIANCE NOTICE:
The Industry Canada label identifies certified equipment. This certification means that the equipment
meets telecommunications network protective, operational and safety requirements as prescribed in
the appropriate Terminal Equipment Technical Requirements document(s). The Department does not
guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier.
Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power util-
ity, telephone lines and internal metallic water pipe system, if present, are connected together. This
precaution may be particularly important in rural areas. Caution: Users should not attempt to make
such connections themselves, but should contact the appropriate electric inspection authority, or elec-
trician, as appropriate.

v
TABLE OF CONTENTS
NOTICE:
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of
the maximum number of terminals allowed to be connected to a telephone interface. The termination
on an interface may consist of any combination of devices subject only to the requirement that the sum
of the Ringer Equivalence Numbers of all the devices does not exceed 5.
AVIS:
L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le ma-
tériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de télécom-
munications, comme le prescrivent les documents concernant les exigences techniques relatives au
matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de
l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installa-
tions de 1’entreprise locale de télécommunication. Le maté-riel doit également être installé en suivant
une méthode acceptée de raccordement. L’abonné ne doit pas oublier qu’il est possible que la comfor-
mité aux conditions énoncées cidessus n’empêche pas la dégradation du service dans certaines situa-
tions. Les réparations de matériel homologué doivent être coordonnées par un représentant désigné
par le fournisseur. L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un
appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais
fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source
d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fly en a, sont
raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales. Aver-
tissement: L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit avoir recours à
an service d’inspection des installations électriques, ou à un électricien, selon le cas.
AVIS:
L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre
maximal de terminaux qui peuvent étre raccordés à une interface. La terminaison d’une interface
téléphonique peut consister en une combinaison de quelques dispositifs, à la seule condition que la
somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’exède pas 5.
UNITED KINGDOM
This equipment has been approved in accordance with Council Decision 98/482/EC for pan-Euro-
pean single terminal connection tro the public switched telephone network (PSTN). However, due to
differences between the individual PSTNs provided in the different countries, the approval does not,
of itself, give unconditional assurance of successful operation on every PSTN network termination
point. In the event of problems, contact your equipment supplier in the first instance. This unit uses
only DTMF address signaling.

vi
RT2000 AUTOMATED TELLER MACHINE SERVICE MANUAL
EMISSIONS (EMI)
This device complies with Part 15 of the FCC rules. Operation is subject to the following two (2)
conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may cause undesired
operation.
Note:
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at his own experience Changes or modifications to this unit not
expressly approved by the party responsible for compliance could void the user’s authority to operate
the equipment.
CANADIAN EMISSION REQUIREMENTS
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital ap-
paratus set in the Radio Interference Regulations of the Canadian Department of Communications.
This Class Adigital apparatus complies with Canadian ICES-003.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant leslimites applicables
aux appareils numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique
edicte par le ministere des Communications du Canada. Cet appareil numerique de la classe A est
conforme a la norme NMB-003 Canada.
UK / AUSTRALIAN EMISSION REQUIREMENTS
Warning:
This is a Class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.
Notices
Copyright © Delaware Capital Formation, Inc., 2007.

vii
TABLE OF CONTENTS
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from Triton Systems of
Delaware, Inc.
The information in this publication has been carefully checked and is believed to be accurate. How-
ever, Triton Systems of Delaware, Inc. assumes no responsibility for any inaccuracies, errors, or omis-
sions that may be contained in this document. In no event will Triton Systems of Delaware, Inc. be
liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or
omission in this manual, even if advised of the possibility of such damages. In the interest of contin-
ued product development, Triton Systems of Delaware, Inc. reserves the right to make improvements
in its documentation and the products it describes at any time, without notice or obligation.
Trademark Acknowledgements
Microsoft Windows is a registered trademark of Microsoft Corporation in the United States and/or
other countries. Triton Connect is a trademark of Triton Systems, Inc. CashWorks is a trademark of
CashWorks,Inc. PaySpot is a trademark of Euronet Worldwide. Western Union is a registered trade-
mark of Western Union Holdings, Inc.

viii
RT2000 AUTOMATED TELLER MACHINE SERVICE MANUAL
Warranty Statement
Manufacturer warrants that the products delivered to a distributor will perform in accordance with the
Manufacturer’s published specifications for thirteen months from date of shipment in Long Beach,
MS. Manufacturer’s warranty shall not apply to any damage resulting from abuse, negligence or
accident, or to any loss or damage to the Products while in transit. Written notice and explanation
of circumstances surrounding any claims that the goods have proved defective in material or work-
manship shall be given promptly from the distributor to the manufacturer. No claim may be made,
or action brought, by or through a distributor after the expiration of 14 months following any alleged
breach of warranty.
Distributor’s sole and exclusive remedy in the event of defect is expressly limited to the replace-
ment or correction of such defective parts by manufacturer at its election and sole expense,
except there shall be no obligation to replace or repair items which, by theirnature, are expend-
able. If Manufacturer is unable to replace or repair the defective parts, Manufacturer shall refund to
Distributor that portion of the purchase price allocatable to such goods.
No representation or other affirmation of fact not set forth herein, including but not limited to state-
ments regarding capacity, suitability for use, or performance of the goods, shall be or be deemed to be
a warranty or representation by Manufacturer for any purpose, nor give rise to any liability or obliga-
tion of Manufacturer whatever.
Except as specifically provided in this document, there are no other warranties expressed or
implied including, but not limited to, any implied warranties or merchantability or fitness for
a particular purchase.
Limitation of Liability
In no event shall manufacturer be liable for loss of profits or incidental, indirect, special, conse-
quential or othersimilar damages arising out of any breach of this contract or obligations under
this contract.
Defense of Infringement Claims
If notified promptly in writing of any action (and all prior claims relating to such action) brought
against the Distributor based on a claim that Distributor’s use of the goods infringes a patent or
other intellectual property right, and if given access by Distributor to any information distributor has
regarding such alleged infringement, Manufacturer agrees to defend Distributor in such action at its
expense and will pay any costs or damages finally awarded against Distributor in any such action,
provided the Manufacturer shall have had sole control of the defense of any such action and all nego-
tiations for its settlement or compromise.

ix
TABLE OF CONTENTS
Waiver Ineffective
No claim or right arising out of or relating to a breach of these terms and conditions can be discharged
in whole or in part by a waiver or renunciation of the claim or right unless the waiver or renuncia-
tion is supported by consideration and is in writing signed by the aggrieved party. Waiver by either
Manufacturer or Distributor of a breach by the other of any provision of these terms and conditions
shall not be deemed a waiver of future compliance therewith, and such provisions shall remain in full
force and effect.
Statute of Limitations
Any action by the Distributor or Manufacturer for breach of these terms and conditions must be com-
menced within one (1) year after the cause of action has accrued.
Applicable Law
These terms and conditions shall be governed by and construed in accordance with the provisions of
the Uniform Commercial Code as adopted by the State of Mississippi.
Bankruptcy
In the event of any proceedings, voluntary or involuntary, in bankruptcy or insolvency by or against
Distributor, or in the event of the appointment, with or without the Distributor’s consent, of an as-
signee for the benefit of creditors or of a receiver or of a liquidator, then Manufacturer shall be entitled
to cancel any unfilled part of these terms and conditions without any liability whatsoever.
Parts Only Limited Manufacturer’s Warranty
Triton Systems of Delaware, Inc. warrants the components of each RL5000 series Automated Teller
Machine, excluding software and related documentation, against any defect in materials and/or work-
manship for a period of 13 months from the shipping date. If a component fails due to defects in
materials and/or workmanship within the warranty period, Triton will furnish a new or refurbished
component, at its discretion. Triton shall not be responsible for labor or other costs associated with
installing the component; and the failed component shall be returned to Triton at the purchaser’s
expense. Triton shall not be responsible for misuse or abuse of a unit; and any attempts to remove or
deface the serial number or date code on a unit or any component thereof, or any attempt to repair a
unit or to repair or replace any component by anyone other than a service technician authorized by
Triton shall void this warranty.

x
RT2000 AUTOMATED TELLER MACHINE SERVICE MANUAL
Limited Warranty covers normal use. Triton Systems does not warrant or cover damage:
• occurring during shipment of the equipment or components from or to Triton’s facilities;
• caused by accident, impact with other objects, dropping, falls, spilled liquids, or immersion in
liquids;
• caused by a disaster such as fire, flood, wind, earthquake, lightning, or other acts of God;
• caused by failure to provide a suitable installation environment for the equip- ment, including but
not limited to, faulty wiring in the building in which the equipment is installed, installation in a
facility with uncontrolled environmental conditions, failure to provide a dedicated electrical cir-
cuit on which the equipment operates, and/or lack of proper earth grounding for the equipment;
• caused by the use of the equipment for purposes other than those for which it was designed;
• resulting from improper maintenance;
• caused by any other abuse, misuse, mishandling, or misapplication.
Under no circumstances shall Triton Systems or its suppliers be liable for any special, incidental, or
consequential damages based upon breach of warranty, breach of contract, negligence, strict liability,
or any other legal theory. Such damages include, but are not limited to, loss of profits, loss of revenue,
loss of data, loss of use of the equipment or any associated equipment, cost of capital, cost of substi-
tute or replacement equipment, facilities or services, down time, purchaser’s time, the claims of third
parties, including customers, and injury to property.
Disclaimer of Warranties
The warranty stated above is the only warranty applicable to this product. All other warranties, ex-
pressed or implied (including all implied warranties of merchantability or fitness for a particular
purpose or quality of service), are hereby disclaimed. No oral or written information, or advice given
by Triton Systems, its agents or employees shall create a warranty or in any way increase the scope
of this warranty.

xi
TABLE OF CONTENTS
Shipping Damage
All equipment is shipped FOB, Triton’s facilities. The organization or individual who has purchased
the equipment assumes responsibility for the equipment once it leaves Triton’s facilities.
Should your equipment be damaged in the process of shipment or delivery to yourplace of destination,
we recommend the following course of action:
• If possible, call the shipping company before the driver leaves your delivery site. Make note of
the damage on the “receipt of delivery’ paperwork. If this is not possible, call them as soon as
possible to report the damage.
• Take photographs of the damaged packaging prior to opening the boxes. If this is not possible,
make note of key points, such as whether the equipment is on a pallet, if the banding is intact,
how the boxes are damaged, etc. Keep all of the packaging for inspection by the shipping com-
pany.
• If you unpack the equipment, take photographs of the damaged equipment. If this is not possible,
make note of the damages.
• You must file a claim with the shipper for shipping damages immediately after reporting the dam-
ages.
Should you specify the carrier, we recommend that you explore with this chosen carrier the policies
and procedures regarding shipping damage claims prior to selecting them as your preferred carrier.
If the equipment receives structural damage and is in an uninstallable condition, Triton will work with
you to arrange for a replacement unit to be shipped as soon as possible. The purchaser will be billed
for the replacement unit. Triton’s Repair Technicians will. repair the damaged unit after it is returned
to our facilities. We will credit the purchaser’s account for the full purchase price of the damaged unit,
minus the cost of returning the unit to ‘like new” condition. Under no circumstances does Triton au-
thorize anyone to complete structural damage repairs in the field. Therefore, we will not ship primary
structural parts, such as a cabinet head or main cabinet body for repair in the field.

xii
RT2000 AUTOMATED TELLER MACHINE SERVICE MANUAL
Authorized Installation and Service Providers
Triton Systems utilizes several nation-wide and regional authorized third party maintenance provid-
ers. All miniATM Cash Dispensers must be installed and serviced by service technicians certified by
Triton. This includes authorized third party service technicians and technicians who have been factory
trained by Triton to service miniATM equipment. Installation or repairs attempted by unauthorized
service technicians automatically voids the warranty on the product.
Please contact Triton Systems’Technical Services Department at [phone] for a list of our third
party service providers and/or to obtain information on the requirements and procedures for becoming
a certified Triton service technician.
Triton’s Technical Services Department
The primary purpose of the Technical Services Department is to provide assistance to customers in
the operation, trouble shooting, and repair of equipment manufactured by Triton. A toll-free phone
number (1-800-259-6672) is provided for convenience.
The Technical Services Department operates to serve our customers. The staff is trained to follow our
policies and procedures to ensure fair and uniform treatment of all our customers.
Automated Voice Mail System
Our goal is to have a ‘live’person answer 100% of all incoming calls (during regular support hours).
On occasion, however, call loads may exceed the capacity of the staff. When this occurs, an automat-
ed voice mail system will answer the call, indicate to the caller that all Technical Support Specialists
are busy assisting others, and ask the caller to leave detailed information about the nature of the call.
Should it become necessary to leave a voice mail message, the caller should state:
• their name
• the organization for which they work
• the serial number of the equipment they are calling about
• detailed description of the problem that they are experiencing
• phone number where they can be reached, including area code.
As Technical Support Specialists become available, they check for voice mail messages and return
calls in the order in. which they were received. By providing the information requested in the voice
mail, the technician can be prepared when your call is returned. Triton asks you to be patient if you
must leave voice mail, and assures you that your call is important to us and that we will respond
promptly.

xiii
TABLE OF CONTENTS
Calls for Service or Repair
Calls for service or repair will be accepted from authorized service technicians only. End users must
contact either the sales organization that placed the equipment or an authorized third party service
organization to obtain service.The sections that follow describe the policies and procedures that relate
to the repair and replacement of malfunctioning equipment.
Questions on Operation of Equipment
Technical support is available to owners of Triton equipment and to qualified service personnel. When
calling for help with the configuration or operation of a Triton product, the caller must provide either
positive identification as a service technician or the serial number of a Triton terminal. Technical sup-
port is provided during normal business hours for the life of the product.
When calling for help with an operational problem, please have available information pertaining to
the nature of the trouble. This includes the type of equipment, examples of what is or is not happening,
and the name of the Processor that supports your terminal.
All questions pertaining to the settlement of accounts, transaction inquiries, and fund status must be
directed to the Processor. Triton does not have access to the information needed to answer questions
relating to specific transactions.
CONTACT INFORMATION:
TRITON SYSTEMS
21405 B STREET
LONG BEACH, MS 39560
Sales:
[phone]
[phone]
[phone] FAX
Service:
[phone] (Technical Support)
[phone] FAX (Training/Technical Support)
[phone] FAX (Parts)

xiv
RT2000 AUTOMATED TELLER MACHINE SERVICE MANUAL
[This page intentionally left blank.]

xv
TAble of conTenTS
Table of Contents
Section 1 - introduction ...........................................................................1-1
What’SinthiS Manual?...........................................................................1-2
rt2000 autoMated teller Machine Standard .......................................1-5
FeatureS and SpeciFicationS ......................................................................1-5
FeatureS .....................................................................................................1-5
tdM-100 ...................................................................................................1-6
tdM-200 ...................................................................................................1-8
tdM-250 ...................................................................................................1-9
Section 2 - troubleShooting.....................................................................2-1
Maintenance philoSophy........................................................................... 2-3
diagnoSticS................................................................................................2-3
the triton p.o.S.t. diagnoSticS............................................................... 2-3
What tocheck When there iSnodiSplay .............................................2-4
Sped (epp) aSSeMbly not operating...................................................... 2-4
card reader..............................................................................................2-5
printer aSSeMbly....................................................................................... 2-5
poWer Supply Voltage MeaSureMentS......................................................2-6
replacing deFectiVe FuSeS........................................................................ 2-7
error/StatuS codeS For the rt2000 autoMated teller Machine..........2-8
error codeS generated bythe rt2000 autoMated teller Machine.... 2-8
error code: 32 (20h) - good operation...................................................2-8
error code: 48 (30h) - reject rate exceeded ..........................................2-8
error code: 51 (33h) - accountancy error.............................................2-9
error code 65 - caSSette ShuFFled......................................................... 2-9
error code 96 (60h) - bill tranSport extenSion cable error ............... 2-9
error code 97 (61h)- trailing edge tiMeout at billFiSh exit ...............2-10
error code 98 (62h) - billFiSh exit tiMeout..........................................2-10
error code 99 (63h) - exceSSiVe SkeW detected....................................2-10
error code 100 (64h)- trailing edge tiMeout at SkeW 5......................2-10
error code: 102 (66h) - error (pick Motor oVer current) ................. 2-11
error code: 103 (67h) - thickneSS SenSor unStable.............................. 2-11
error code: 104 (68h) - unable to clear Width SenSor........................ 2-11
error code: 105 (69h) - inSuFFicient noteS to learn FroM.................... 2-11
error code: 106 (6ah) - FiFo error.....................................................2-12
error code: 108 (6ch) - unexpected note at double-detect................2-12
error code: 109 (6dh) - tiMe-out at exit SenSor ................................2-12
error code: 110 (6eh) - trailing edge tiMe-out at exit........................2-12
error code: 111 (6Fh) - diVerter tiMe-out............................................2-13
error code: 112 (70h) - tiMe-out Waiting For leading edge at reject..2-13

xvi
RT2000 AuTomATed TelleR mAchine SeRvice mAnuAl
error code: 113 (71h) - tiMe-out Waiting For trailing edge at reject .2-13
error code: 114 (72h) - exit blocked during purge..............................2-14
error code: 115 (73h) - diVerter tiMe-out on purge ............................ 2-14
error code: 118 (76h) - exit SenSor blocked on Start oF diSpenSe
or learn ...................................................................................................2-15
error code: 119 (77h) - diVerter in diSpenSe poSition on Start oF
diSpenSe or learn .....................................................................................2-15
error code 120 (78h)- reject caSSette not preSent............................. 2-15
error code: 122 (7ah) - unexpected note at exit.................................2-16
error code 123 (7bh) - hardWare error (See hardWare StatuS
in StatuS coMMand .................................................................................. 2-16
error code: 124 (7ch) - diVerter MoVed to exit poSition
during reject purge..................................................................................2-16
error code: 125 (7dh) - initial StatuS check Failed .............................2-16
error code: 126 (7eh) - diVerter MoVed to reject poSition
during diSpenSe.........................................................................................2-17
error code: 128 - error in reply FroM the diSpenSing MechaniSM ........ 2-17
error code: 129 - diSpenSer not reSponding .........................................2-17
error code: 130 - coMMand not acknoWledged by the
diSpenSing MechaniSM ...............................................................................2-17
error code: 131 - ctS (clear toSend) line FroM the diSpenSer
iS not actiVe.............................................................................................2-18
error code: 132 - StatuS reportS bad double detect in laSt diSpenSe..2-18
error code: 133 - +5 Vdc not preSent on carrier detect ...................2-18
error code: 134 - exit blocked aS reported by StatuS check...............2-18
error code: 135 - Feed SenSor blocked aS reported by StatuS check... 2-18
error code: 136 - ModeM initialization Failed...................................... 2-19
error code: 138 - printer Failed While printing to the receipt printer2-19
error code: 139 - printer controller not reSponding to coMMandS ...2-20
error code: 140 - tiMe-out Waiting For printer to be ready................2-20
error code: 141 - paper jaM reported by the controller
during StatuS check ................................................................................. 2-20
error code: 142 - diSpenSer returnS bad coMMand error.................... 2-21
error code: 143 - ptdF error ..............................................................2-21
error code: 144 - noreply FroM the electronic journal..................... 2-21
error code: 145 - error in reply FroM the electronic journal ........... 2-21
error code: 146 - noreply FroM coMMand to electronic journal ......2-22
error code: 147 - error in reply FroM electronic journal..................2-22
error code: 148 - Write to electronic journal Failed ......................... 2-22
error code: 149 - read FroM electronic journal Failed ......................2-22
error code: 150 - StatuS coMMand to journal Failed........................... 2-22
error code: 151 - electronic journal Full...........................................2-22
error code: 153 - electronic journal Mode .........................................2-23
error code: 154 - unknoWn electronic journal StatuS........................2-23

xvii
TAble of conTenTS
error code: 155 - electronic journal ModiFy record Failure..............2-23
error code: 157 - ForMat coMMand to electronic journal Failed .......2-23
error code: 158 - ForMat coMMand to electronic journal Failed .......2-23
error code: 159 - electronic journal teSt Feature Failed ...................2-23
error code: 161 - electronic journal clear Feature Failed ................ 2-24
error code: 162 - electronic journal get Serial nuMber Failed .........2-24
error code: 164 - terMinal did not return call. triton connect \
error ...................................................................................................2-24
error code: 165 - electronic journal not preSent...............................2-24
error code: 166 - bad diSpenSe..............................................................2-25
error code: 167 - reported loW caSh to triton connect ....................2-25
error code: 168 - SoFtWare doWnload to terMinal Failed...................2-25
error code: 183 - receipt printer paper iS loW .....................................2-25
error code: 185 - telephone nuMber not conFigured...........................2-26
error code: 186 - bill Size not conFigured ..........................................2-26
error code: 187 - MaxiMuM WithdraWal not conFigured ..................... 2-26
error code: 188 - pin Working key not conFigured .............................2-26
error code: 189 - terMinal id not conFigured ....................................2-26
error code: 190 - pin MaSter key not conFigured ..............................2-26
error code: 192 - coMMunication error ...............................................2-27
error code: 195 - receipt printer out oF paper..................................... 2-27
error code: 196 - card reader error ...................................................2-27
error code: 203 - Sped keypad iS not replying to Main board............ 2-28
error code: 206 - Sped keypad could not perForM aSucceSSFul
coMMand Within Sped Max atteMptS trieS ....................................2-28
error code: 207 - Sped not detected................................................... 2-28
MiScellaneouS error codeS ...................................................................2-29
error code: 1 - tiMe-out........................................................................2-29
error code: 3 - bcd no anSWer...................................................... 2-29
error code: 4 - error in ModeM data.........................................2-29
error code: 5 - connect 1200 baud then loSt carrier or connection. hoSt
hung up ...................................................................................................2-30
error code: 6 - bgd no dial tone .................................................2-30
error code: 11 - noconnect .................................................................2-30
error code: 13 - bgd done good ...................................................2-31
error code: 17 - no eot......................................................................2-31
error code: 18 - oVerFloW ..............................................................2-31
error code: 48 - no anSWer.............................................................2-32
error code: 65 - proceSSor not coMMunicating With the ModeM
correctly ................................................................................................. 2-32
error code: 143 - ptdF (proceSSor tiMe-out delay Failure) -
acS code only........................................................................................2-32
tdM error StatuS reporting.................................................................2-32

xviii
RT2000 AuTomATed TelleR mAchine SeRvice mAnuAl
diSpenSer errora.....................................................................................2-34
reSetting the MaSter paSSWord.............................................................2-38
Section 3 - rt2000 autoMated teller Machine Module replaceMent 3-1
rt2000 autoMated teller Machine Module deScription ......................3-3
Main board aSSeMbly .............................................................................. 3-3
docking pcb aSSeMbly ............................................................................ 3-3
Sped (epp Module and keypadS)............................................................3-3
printer aSSeMbly ...................................................................................... 3-3
printer preSenter aSSeMbly...................................................................... 3-4
printer controller pcb .........................................................................3-4
loW paper SenSor/Feed button aSSeMbly ...............................................3-4
electronic journal ...................................................................................3-4
audio board aSSeMbly..............................................................................3-4
card reader aSSeMblieS ..........................................................................3-5
lcd diSplayS and inVerter aSSeMblieS................................................... 3-5
poWer Supply ............................................................................................ 3-5
operator SerVice panel ...........................................................................3-6
diSpenSing MechaniSMS.............................................................................. 3-6
replacing ModuleS .................................................................................3-12
replacing the poWer Supply...................................................................3-12
inStalling a poWer Supply..................................................................... 3-13
replacing deFectiVe FuSeS...................................................................... 3-14
replacing the Main board aSSeMbly ..................................................... 3-15
reMoVing the Main board aSSeMbly...................................................... 3-15
inStalling the Main board aSSeMbly..................................................... 3-15
replacing the ModeM aSSeMbly.............................................................3-16
reMoVing the ModeM aSSeMbly ............................................................. 3-17
inStalling the ModeM .............................................................................3-18
replacing the docking board................................................................3-19
reMoVing the docking board.................................................................3-19
inStalling the docking board................................................................3-19
replacing the diSplay aSSeMbly ............................................................ 3-21
reMoVing the diSplay aSSeMbly ............................................................. 3-21
inStalling the diSplay aSSeMbly.............................................................3-22
replacing the Screen keypad.................................................................3-24
reMoVing the Screen keypadS ................................................................3-24
inStalling the leFt or right Screen keypadS........................................3-25
replacing the epp (electronic pin pad) Module................................. 3-26
reMoVing the epp Module..................................................................... 3-26
inStalling the epp Module.................................................................... 3-27
replacing the printer control board..................................................3-29
inStalling the printer control board ..................................................3-30
replacing the printer/cutter aSSeMbly ................................................ 3-32

xix
TAble of conTenTS
inStalling the printer/cutter aSSeMbly ................................................3-35
reMoVing the preSenter aSSeMbly.......................................................... 3-36
inStalling the preSenter aSSeMbly ........................................................3-37
replacing the dip Style and eMV card reader..................................3-37
reMoVing the dip Style and eMV (SMart) card reader ..................... 3-37
inStalling the dip Style and eMV (SMart) card reader ....................3-38
replacing the Motorized card reader..................................................3-39
reMoVing a Motorized card reader .....................................................3-39
inStalling the Motorized card reader.................................................3-40
replacing the audio aSSeMbly................................................................3-40
inStalling the audio board...................................................................3-41
replacing the tdM diSpenSing MechaniSM ...........................................3-42
reMoVing the tdM diSpenSing MechaniSM ...........................................3-42
replacing the bill tranSport Module...................................................3-44
inStalling the tdM diSpenSing MechaniSM ..........................................3-44
replacing anelectronic coMbination in a buSineSS hourS cabinet ..3-46
reMoVing anelectronic lock FroM a buSineSS hourS cabinet........... 3-46
inStalling anelectronic lock ona buSineSS hourS cabinet............. 3-47
opening the electronic lock When the battery haS Failed...............3-49
Section 4 - Working With rt2000 caSSetteS...........................................4-1
introduction.............................................................................................. 4-3
Media condition........................................................................................4-3
uSed note deFectS ...................................................................................4-3
neW or uncirculated note deFectS.........................................................4-4
preparing noteS.........................................................................................4-4
preparing uSed noteS ...............................................................................4-4
preparing neW or uncirculated noteS ....................................................4-4
reMoVing the note caSSette FroM atdM diSpenSing MechaniSMS....... 4-5
loading the caSSette................................................................................4-6
reMoVing the reject caSSette atMd MechaniSM .................................4-7
adjuSting the tdM note caSSette For a diFFerent Size currency.......4-9
cutting the rail SpacerS to the proper length....................................4-10
Section 5 - rt2000 autoMated teller Machine Preventive ..................5-1
Maintenance...............................................................................................5-1
introduction...............................................................................................5-3
cleaning the encloSure.............................................................................5-3
cleaning the diSplay..................................................................................5-4
changing receipt paper onthe rt2000 autoMated teller Machine.....5-4
cleaning the card reader ........................................................................5-6
cleaning the tdM note caSSetteS...........................................................5-7
cleaning the tdM reject caSSette..........................................................5-8

xx
RT2000 AuTomATed TelleR mAchine SeRvice mAnuAl
Section 6 - rt2000 Field replaceable partS ..........................................6-1
rt-2000 Field replaceable partS ............................................................ 6-3
Section 7 - rt2000 cable draWingS ........................................................7-1
Section 8 - SoFtWare updateS ...................................................................8-1
updating terMinal SoFtWare ....................................................................8-3
Section 9 - ad graphicS uSerS guide For the rt2000 atM................. 9-1
adS graphicS .............................................................................................9-3
add neW ....................................................................................................9-4
delete .....................................................................................................9-7
edit .....................................................................................................9-7
MoVe up.....................................................................................................9-9
MoVe doWn.............................................................................................. 9-11
couponS (graphicS) ................................................................................. 9-12
graphic exaMpleS.................................................................................... 9-14
Section 10 - operatorS SerVice panel (oSp) FunctionS........................ 10-1
operatorS SerVice panel (oSp) FunctionS.............................................10-3
opS Startup ............................................................................................10-3
terMinal cloSe Function........................................................................ 10-5
diagnoSticS..............................................................................................10-6
electronic journal .................................................................................10-6
proVideS acceSS to the atMSjournal FunctionS FroM the oSp............10-7
reSet terMinal error............................................................................. 10-7
reStart the terMinal .............................................................................10-8