Valor Fires 823 Instructions for use

5132449/02
© Baxi Heating U.K. Limited 2008.
Model 823
Electric Heater
fitted with one of the following fascia.
Blenheim, Churchill,
Knightsbridge, Luxor, Seattle,
Silverdale, Westminster or
Willoughby.
(GC No. EF-032-29)
This guide is intended to help you
install and care for your Valor Fires
electric heater. Please read carefully
before installing and using your
heater. However, if further information
is required, our
Valor Fires Technical Helpline
will be pleased to help.
Telephone [phone]
(National call rates apply in the
United Kingdom)
In the Republic of Ireland
Telephone [phone]
Important: Please keep your guide in a safe place for future reference
INSTALLER AND OWNER GUIDE

© Baxi Heating U.K. Limited 2008.
All rights reserved. No part of this publication may be reproduced in any material form
(including photocopying), stored in any medium by electronic means (including in any
retrieval system or database) or transmitted, in any form or by any means, whether
electronic, mechanical, recording or otherwise, without the prior written permission of
the copyright owner.
Applications for the copyright owner's permission to reproduce any part of this
publication should be made, giving details of the proposed use, to the following
address: The Company Secretary, Baxi Heating UK Limited, The Wyvern Business
Park, Stanier Way, Derby, DE21 6BF.
Warning: Any person who does any unauthorised act in relation to a copyright work
may be liable to criminal prosecution and civil claims for damages.
Valor Fires, Erdington, Birmingham B24 9QP
www.firesandstoves.co.uk
Because our policy is one of constant development and improvement, details may vary slightly from
those given in this publication
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2008.

Safety First.
Valor Fires heaters are CE Approved and designed to meet the appropriate British
Standards and Safety Marks.
Quality and Excellence.
All Valor Fires heaters are manufactured to the highest standards of quality and
excellence and are manufactured to ISO 9001
CUSTOMER CARE
Thank you for choosing Valor Fires
All Valor Fires heaters are designed to meet the most stringent quality, performance
and safety requirements to provide our customers with many years of trouble free
service. This guide aims to improve your understanding and appreciation of your new
heater, by providing simple and informative instructions to enable you to install it and
to ensure that you benefit from the excellent performance and features it has to offer.
If you require further assistance, the Valor Fires Technical Helpline will be pleased to
help.
Please telephone [phone] (local rates apply in the United Kingdom).
In the Republic of Ireland telephone [phone].
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2008.

1. HANDLING AND UNPACKING
Before continuing any further with the installation of this heater please read the
following:
Unpacking.
The Knightsbridge, Westminster and Luxor heaters have fascias that are heavy.
To avoid damage, they are packed in a separate box within the main box.
Important safety instructions.
The approximate lifting weights (kg) of the heater parts are listed below:
Heater Heat engine Complete Fascia Spacer Fuel effect
Knightsbridge 5.5 11.13 1.3 1.0
Westminster 5.5 8.2 1.3 1.0
Luxor 5.5 13.8 1.3 1.0
Blenheim 5.5 4.58 N/A* 0.7
Churchill 5.5 4.58 N/A* 0.7
Seattle 5.5 0.91 N/A* 0.9
Silverdale 5.5 0.91 N/A* 0.9
Willoughby 5.5 5.3 1.3 1.0
* An optional spacer frame kit is obtainable either from your heater supplier or direct
from Valor Fires Sales. The kit is a 75mm (3 inch) spacer kit (Kit number 05801T1).
One person should be sufficient to lift the heater. If for any reason this weight is
considered too heavy then obtain assistance.
When lifting always keep your back straight. Bend your legs and not your back.
Avoid twisting at the waist. It is better to reposition your feet.
Avoid upper body/top heavy bending. Always bend from the knees rather than the
waist. Do not lean forward or sideways whilst handling the heater.
Always grip with the palm of the hand. Do not use the tips of fingers for support.
Always keep the heater as close to the body as possible. This will minimise the
cantilever action.
Use gloves to provide additional grip.
Always use assistance if required.
2. SAFETY
This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning use of the appliance by a
person responsible for their safety.
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© Baxi Heating U.K. Limited 2008.

Always
 Always install the heater in accordance with this guide. If in doubt obtain
expert advice.
 Always make sure the electrical socket is accessible and located adjacent to, but
not above the heater.
 Always disconnect the heater from the electrical supply before carrying out
cleaning, maintenance or replacing the lamps.
 Always make sure the heater is firmly secured to prevent it from being tipped
over.
 Always use a fireguard when young children, infirm persons and pet animals can
come into contact with the heater.
 Always use genuine Valor Fires spare parts.
Never
 Never leave children unsupervised in a room where the heater is ON and
unguarded.
 Never obstruct or cover the fan outlet or force items into heater openings.
 Never install or use the heater anywhere where water is in use, i.e.
Bathrooms, Kitchens, Shower Rooms and Swimming Pools etc.
 Never use aerosols or steam cleaners on or around the heater.
 Never route the electric supply cable under carpet etc.
 Never install the heater close to curtains or combustible materials.
 Never use the heater to dry clothes etc.
 Never sit or stand on the heater.
Never use the heater with a timer switch or similar device.
Important electrical safety.
The heater must not be located in front of or under an electrical socket; the socket
must always be accessible in order to disconnect the heater from the electrical supply
for maintenance and cleaning.
CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut
out, this appliance must not be supplied through an external switching device, such
as a timer, or connected to a circuit that is regularly switched on and off by the utility.
Important! This heater must be earthed.
 The heater is supplied with a 3 pin 13 Amp fused re-wireable plug with 1mm² 3
core cable.
 The wires in the cable are coloured in accordance with the following code: -
Live = Brown
Neutral = Blue
Earth = Green / Yellow
 The electric cable must be safely routed from the heater to an electrical socket.
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2008.

3. FITTING THE HEATER
The installation of this heater requires a reasonable level of DIY skills.
Please read this guide thoroughly before commencing installation and if in
doubt, seek help from a competent person.
Do I need any tools?
1. Depending upon the chosen method of installation you may need the following
screwdrivers: -
 A Pozidrive / Phillips / cross head. This should have a number 2 size tip.
 A Flat end.
2. If drilling into brickwork you will need a power drill (preferably with hammer action)
and appropriate size drill bit for the wall plugs supplied.
Where and how can you fit the heater?
Q Can the heater be installed into a ‘hole in the wall’ (elevated opening)?
A The heater is suitable for ‘hole in the wall’ installations; these being installations
where the heater is recessed into a builders opening. This is not referring to the
heater being hung on the wall. It is important that the electrical socket is
accessible and located adjacent to, but not above or behind the heater.
(The fascias have been designed for traditional installations where the base of
the fascia sits on a hearth or similar surface. For this reason we recommend that
a plinth be fitted under the heater).
Q Do you want to fit the heater into a surround or fireplace opening without
the spacer frame?
A The minimum rebate / depth required is 75mm (4 inches).
Q What opening size do you need in the surround or fireplace opening?
A This heater can be fitted into fireplaces or surrounds where the following
dimensions are available.
Width 400mm - 450 mm (15.35 inches - 17.72 inches)
Height 555mm - 590 mm (21.9 inches - 23.2 inches)
Depth At least 75mm (At least 3 inches)
Q Do you want to fit the heater against a flat wall with the base of the heater
on a hearth or similar surface?
A When fitted with the spacer frame* the heater is designed for this type of
installation.
*On Blenheim, Churchill, Silverdale and Seattle models an optional spacer frame kit is
obtainable either from your heater supplier or direct from Valor Fires Sales. The kit is
a 75mm (3 inch) spacer kit (Kit number 05801T1).
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2008.

Securing the heater.
The contents have been identified in figure 1 (Fascias and trims are not shown).
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2008.
Figure 1. Contents (Items are not to scale)
Contents Qty (Illustrations are not
to scale) Contents Qty (Illustrations are not to scale)
Heater 1
Spacer frame
(Not supplied
with Blenheim,
Churchill,
Silverdale and
Seattle models)
1
Eyescrew 1
M4 x 25
screw
‘E’
2
Battery
‘AAA’ 2Steel wire 1
Woodscrew
‘C’ 4Wall plug 5
No.8 x 3/8
screw
‘D’
4M5 x 8
screw 2
Diffuser 1 Remote
control 1
Coal support
assembly
(Luxor only)
1
Bag of Coals (All
models except
Blenheim,
Churchill,
Silverdale &
Seattle)
1
Coal fuel
effect
(Blenheim &
Churchill only)
1
Pebble fuel
effect (Silverdale
& Seattle only)
1

The heater must be secured into position to prevent it from being tipped over.
The following securing options are available:
Method A - Securing the heater with Screws.
Method B - Securing the heater with Wire.
Method C - Securing the heater using a Spacer Frame*
*On Blenheim, Churchill, Silverdale and Seattle models an optional spacer frame kit is
obtainable either from your heater supplier or direct
from Valor Fires Sales. The kit is a 75mm (3 inch)
spacer kit (Kit number 05801T1).
General notes to read before fitting your heater.
On Knightsbridge, Luxor, Willoughby and
Westminster models there should be at least 30mm
(1.2 inches) clearance between the top of the
fascia and anything such as a shelf, fireplace
surround or mantel etc. This will allow the fascia to
be lifted off or removed during servicing. To check
this gently place the fascia against the surface to
which it is to be fixed. Measure the distance from
the top of the fascia.
Before fitting the fascia ensure that the back
page of this guide is completed.
Moving the cable guide.
At the base of the heater you will find an electric
cable which runs through a rectangular plastic
cable guide. As supplied the cable guide is fitted
into the rectangular cut-out on the right side of the
heater. If required, the cable guide can be removed
and put in the rectangular slot in the centre or left
hand side of the heater. For removal and fitting
please see the following sections.
Removing the cable guide
1. Before removing the cable guide please note
that the wider part of the cable guide is on the
outer edge of the base (See figure 2- Item 1).
2. To remove the cable guide push and lift the tab
on the bottom. The bottom of the cable guide will
open (See figure 2- Item 2).
3. Lift the electric cable clear of the cable guide.
4. Hold the bottom of the cable guide close to the
heater then gently pull the cable guide away from
the rectangular slot (See figure 2- Item 3).
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2008.
Figure 2. Removing and
positioning the cable guide.
Item 1
Item 2
Item 3
Item 4

Fitting the cable guide.
When fitting the cable guide please remember that the wider part of the cable guide
has to be fitted against the outer edge of the base (See figure 2- Item 1).
1. Gently pinch the sides of the cable guide (See figure 2 - Item 4) and push the
cable guide into the required rectangular slot.
2. Place the electrical cable into the guide and close the top of the cable guide.
If the electric cable is damaged, to avoid a hazard it must be replaced by a Valor
Fires authorised service agent, or similarly qualified person (See the front cover of
this guide for useful telephone numbers).
All external wiring between the heater and the electrical supply shall comply with
current IEE regulations. Extension leads should
not be used.
Fascia support brackets.
On Westminster, Willoughby, Luxor and
Knightsbridge models, as supplied the fascia
support brackets may be flat against the heater
body. Using a suitable tool or gloved hand bend
the brackets as in figure 3. Do not bend the
brackets on Blenheim, Churchill, Silverdale or
Seattle models.
Heater fixing.
All fixings supplied with the heater have been
identified in figure 1.
If fitting the heater into a fireplace or surround
opening, try the heater in the opening to ensure
that it will fit.
If fitting the heater onto a decorative hearth surface
such as marble or tile it is advisable to protect the
hearth surface. Do not drag the heater across the
surface of the hearth as this may scratch the hearth
surface.
Method A - Screw fixing.
Note - If fixing to marble it is recommended that
Method B - ‘Wire fixing’ is used. Drilling marble
without the correct tools and experience may result in the marble cracking.
1. Place the heater into the fireplace or surround opening. Make sure that the heater
is in the middle of the surround or fireplace.
2. There are two slotted holes in the top of the heater (See figure 4). Mark through
the slotted holes so that their position is clear when the heater is removed.
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2008.
Figure 4. Slots for screw
fixing.
Figure 3. Fascia support brackets

3. Remove the heater.
4. Drill the screw locations using a suitably sized
masonry drill bit for the wall plugs supplied.
Insert wall plugs into the drilled holes.
5. Place the heater so that the slotted holes are in
line with the wall plugs in the fixing surface.
6. Screw and secure the heater with two
woodscrews (See figure 4).
Method B - Wire fix.
This method of fixing needs a fireplace opening
and is recommended when fixing the heater to a
marble surround or where the wall or brickwork is
in poor condition.
1. The fixing kit supplied with the heater includes
a steel wire and eyescrew (See figure
1). These can be used to secure the
heater to the back of a fireplace
opening.
2. Mark the eyescrew position on the
centre line at the back of the fireplace
opening and at a height of 533-560mm
(21 inches - 22 inches) (See figure 5).
3. Drill an appropriate size hole in the
marked position.
4. Insert a wall plug into the drilled
hole.
5. Screw the eyescrew into the wall
plug.
6. Position the heater in front of the
fireplace opening.
7. At the top of the heater there are
four small holes, two each side of the
heater (See figure 6- Item 1). From the
front of the heater, thread about 50mm
(2 inches) of the steel wire into the
inside small hole on the left side of the
heater (See figure 6 - item 2).
8. Thread the other end of the wire
through the remaining small hole on
the left hand side of the heater.
Continue to push the wire through this
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2008.
Figure 6. Steel wire fixing (Detail at top of
heater may differ from that shown)
Figure 5. Eyescrew position.

hole until there is only a small loop of wire at the front of the heater (See figure 6 -
item 3).
9. At the back of the heater there will be a long piece and a short piece of wire
coming through the two holes. Hold the short piece and give the long piece a gentle
tug. This will secure the steel wire. Take the long piece and thread this through the
eyescrew in the back of the fireplace opening (See figure 6 - item 4).
10. From the back of the heater thread the long piece of steel wire through the outer
small hole on the right hand side of the heater (See figure 6 - item 5).
11. Locate the heater in the fireplace opening, then from the front of the heater, gently
pull the steel wire on the right hand side to gather up the excess until the heater is
secure. Thread the wire through the remaining small hole to lock the wire and heater
in place (See figure 6 - item 6).
Method C - Spacer Frame.
The spacer frame* is for use during installations where a chimney recess or rebated
fire surround are not available. For your safety the frame and heater must be securely
fixed to the rear wall.
*On Blenheim, Churchill, Silverdale and Seattle models an optional spacer frame kit is
obtainable either from your heater supplier or direct from Valor Fires Sales. The kit is
a 75mm (3 inch) spacer kit (Kit number 05801T1).
Fitting the spacer frame for models supplied with a spacer frame.
(If using Kit number 05801T1 refer to the instructions supplied with the kit).
Westminster, Willoughby and Luxor models.
The rear of the spacer has two screw location slots in
the top flange. These should be to the rear when fitting.
1. Position the spacer frame against the wall. Ensure
that the spacer frame is central to the fireplace.
2. The top rear flange of the spacer frame has two
screw locations. Mark the positions of the two screw
locations on the rear wall (See figure 7).
3. Remove the spacer frame from the fireplace and
place away from the work area.
4. Drill the screw locations using a suitably sized
masonry drill bit for the wall plugs supplied.
5. Insert two wall plugs provided into the holes.
6. Insert a woodscrew into each hole and screw in until there is approximately 6mm of
screw protruding from the wall.
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2008.
Figure 7. Location points

Knightsbridge model.
The rear of the spacer has wider flanges. These should be to the rear when fitting.
1. Position the rear of the spacer frame against the wall. Ensure that the spacer frame
is central to the fireplace. It is important that the side legs are positioned correctly and
are upright.
2. Mark the upper positions of the key hole
slots on the rear wall (See figure 8).
3. Remove the spacer frame from the fireplace
and place away from the work area.
4. Drill the screw locations using a suitably
sized masonry drill bit for the wall plugs
supplied.
5. Insert two wall plugs provided into the
holes.
6. Insert a woodscrew into each hole and
screw in until there is approximately 6mm of
screw protruding from the wall.
Preparing the heater for installation.
1. Using the four No.8 x 3/8 screws provided, fix the
heater to the spacer frame.
2. There is a supply cable slot on both sides of the
spacer frame. It is located at the base. Decide which
side to pass the supply cable through and position the
supply cable in the spacer frame slot (See figure 9).
Fitting the heater.
1. Locate the spacer frame and heater over the screw heads ensuring a tight fit. If the
fit is loose, remove the spacer frame and heater from the wall. Tighten the wall
screws slightly and reposition the spacer frame and heater.
Fitting the light diffuser.
1. There is a light diffuser supplied
with the heater (See figure 10). Place
this on to the metal flange below the
plastic screen (See figure 10).
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Figure 10. Diffuser location
Figure 9. Locating the cable
Figure 8. Location points

Fitting the Fascia
Before fitting the fascia complete the
last page of this guide.
Fitting the Knightsbridge fascia.
1. Hook the brackets on the rear of the fascia
over the brackets on the heater (See figure 11).
2. Secure the base of the fascia with two M4 x
25 screws (See figure 12).
3. The rear of the firefront has two screws that
locate into ‘keyhole’ brackets on the heater (See
figure 13).
4. Place the ash pan in position.
Fitting the Westminster fascia.
1. Hook the brackets on the rear of the fascia
over the brackets on the heater (See figure 11).
2. Secure the base of the fascia with two M4 x 25
screws (See figure 12).
3. The rear of the firefront has four hooks that
locate on to brackets on the fascia (See figure 14).
Fitting the Luxor fascia.
1. Unpack and remove the fascia from its
packaging.
2. The heater is supplied with a coal support
assembly (See figure 1). Locate this to the rear of
the fascia as in figure 15. Secure in place using
two M5 x 8 screws supplied.
3. Hook the brackets on the rear of the fascia over
the brackets on the heater (See
figure 11).
4. Secure the base of the fascia
with two M4 x 25 screws (See
figure 12).
5. Place the lower firefront
casting at the fascia base.
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© Baxi Heating U.K. Limited 2008.
Figure 13. Fitting the firefront.(Fascia may differ
from that shown).
Figure 12. Securing the fascia.
(Fascia may differ from that
shown)
Figure 11. Fitting the facia. The
fascia may differ from that shown.

Fitting the Blenheim and Churchill fascia.
1. Removing the fascia trim may have moved the
magnets used to fix it to the heater. The magnets should
be located as in figure 16.
2. Locate the fascia onto the heater. Ensure that the
sides of the fascia sit on the floor / hearth.
3. There are two hanging screws on the rear of the
firefront. Locate these into the slots as in figure 17. If
required, the screws can be adjusted, to aid installation.
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© Baxi Heating U.K. Limited 2008.
Figure 16.
Figure 15. Fitting the coal support on
the Luxor model.
Figure 14. Fitting the ‘Westminster’ firefront.

Fitting the Seattle and Silverdale
fascia.
1. With the fascia trim removed, align the
four holes in the firefront assembly with
those on the heater (See figure 18).
Secure with the four screws supplied.
2. Removing the fascia trim may have
moved the magnets used to fix it to the
heater. The magnets should be located as
in figure 16.
3. Locate the fascia onto the heater.
Ensure that the sides of the fascia sit on
the floor / hearth.
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© Baxi Heating U.K. Limited 2008.
Figure 18.
Figure 17. Firefront location

INSTALLER AND OWNER GUIDE
Page 16
Fitting the Willoughby fascia.
1. The lower part of the fascia is held in place using two magnets.
The magnets should sit on the brackets as in figure 19. If the
magnets have moved during transit then place them as in figure
19.
2. Holding the lower part of the fascia away from the heater body,
hook the upper brackets on the rear of the fascia over the brackets
on the heater (See figure 11).
3. The fascia is supplied with three decorative trims. Where fitted,
remove any protective film from the surface of the trims. Locate
the trims as in figure 20. Locate the side trims first.
4. There are two hanging screws on the rear of the firefront.
Locate these into the slots as in figure 13. If required, the screws
can be adjusted, to aid installation.
Fitting the fuel effect.
Seattle, Silverdale, Blenheim and
Churchill models.
1. This model is supplied with a one piece
fuel effect. Remove the fuel effect from
its packaging and place it on top of the
fuel support.
Knightsbridge, Westminster, Willoughby
and Luxor models.
Important notes.
The coal pieces supplied are a natural
material. Occasionally it will be necessary
to reduce the size of the coal pieces. To
do this place them inside a plastic bag,
place on a suitable hard surface and tap
gently with a small hammer or similar tool.
The coals are for decorative purposes only. There is a choke risk to young
children. Make sure they cannot gain access to them.
1. Place the loose coals onto the fuel support (a glove is provided with the coal pack).
It is not necessary to use all the coal supplied.
© Baxi Heating U.K. Limited 2008.
Figure 20. Fascia trims
Figure 19.

4. USING THE HEATER
Important Safety
Never cover the heater or obstruct the opening at the base of the heater, this
could cause overheating and consequent risk of fire.
The appliance can be controlled by the manual control located on
the upper left hand side of the heater or by using the remote
control handset.
Remote Control - What do the buttons do?
Pressing the red ‘ON/OFF’ button.
To activate the remote handset it is necessary to press the red
ON/OFF button (See figure 21). The ‘On’ lamp on the heater will
turn red - see figure 22).
Pressing the ‘LAMP’ button.
This turns the effect on. The ‘On’ lamp will no longer be visible and
the status lamp will flash green for approximately five seconds,
after this time the lamp will no longer be visible.
Pressing the ‘Heat 1’ button.
This turns the effect and 1 kW heater on. The ‘On’ lamp will no
longer be visible and the status lamp will flash amber for
approximately five seconds, after this time the lamp will no longer be visible.
Pressing the ‘Heat 2’ button.
This turns the effect and 2 kW heater on. The
‘On’ lamp will no longer be visible and the
status lamp will flash red for approximately five
seconds, after this time the lamp will no longer
be visible.
Pressing the red ‘ON/OFF’ button.
Pressing this button at any time whilst the
effect and heater are in operation will turn the
effect and heater off. The red ‘On’ lamp will no
longer be visible.
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Figure 21.
Figure 22.

Manual Control - What is it and why is it there?
The manual control (See figure 22) is there as a back up. If the remote control has
been damaged, lost, or the batteries lives have expired, the manual control will
enable the effect and heater to be operated.
The control is located at the bottom left hand corner of the heater behind the ash pan
cover.
What does the button do?
Press the button once.
This turns the effect on. The status lamp will flash green for approximately five
seconds, after this time the lamp will no longer be visible.
Press the button a second time.
This will turn the 1 kW heater on. The effect will already be on. The status lamp will
flash amber for approximately five seconds, after this time the lamp will no longer be
visible.
Press the button a third time.
This will turn the 2 kW heater on. The effect will already be on. The status lamp will
flash red for approximately five seconds, after this time the lamp will no longer be
visible.
Press the button a fourth time.
Pressing this button at any time whilst the effect or heater are in operation will turn
the effect and heater off.
5. CLEANING AND MAINTAINING THE HEATER
How do I clean my heater?
The heater fascia and plastic parts need only to be wiped clean with a dry soft cloth,
do not use polishes or abrasive materials.
I have a problem with my heater!
Important Safety.
Before undertaking maintenance or replacing the lamp(s) always disconnect the
heater from the electricity supply by removing the 3 pin plug and allowing the
heater to cool completely.
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1. My heater is on but there is no light or the light appears brighter on
one side of the heater.
This is possibly a lamp failure. Remove the lamp(s) as follows and check it / them in a
table lamp that is known to work. If it / they do not work in the table lamp then replace
as below.
The lamps fitted to the heater are:
Westminster, Knightsbridge, Willoughby and Luxor models -
Standard clear 40W max. E14 candle lamps.
Blenheim, Churchill, Silverdale and Seattle models -
7W SES E14 compact fluorescent lamps.
Due to indeterminate life span and ease of replacement, lamps are specifically
excluded from the guarantee. Please note that either type of lamps specified above
can be used as replacements, but we recommend, for visual appearance, that only
lamps of the same specification are used in a single heater.
To remove and replace the lamp(s).
1. To gain access to the lamp/s, remove the
coal / pebble fuel effect from the fuel support
and place onto an old newspaper or plastic
bag. This will prevent surface marking.
2. Remove the firefront.
3. Unscrew and remove the copper reflector
plate (See figure 23).
4. Replace the lamp/s (See figure 24).
5. Refit the copper reflector plate. Refit the
firefront / fascia and coal / pebble.
2. My heater is on but there is no
light or heat.
The first thing to do is check the wall
socket. To do this plug in a known working
appliance. If the appliance you have
plugged in works then there is a good
chance that the problem lies with the 13
Amp fuse in the heater plug. If either fuse or
socket is suspected, have them checked by
an electrician.
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© Baxi Heating U.K. Limited 2008.
Figure 23. Copper reflector
Figure 24. Bulb replacement

3. My heater is on but there is no heat.
A cut out device is fitted to the heater to prevent damage due to over heating. If it
operates due to an obstruction in the airflow, the heater must be turned off and
allowed to cool for 15 minutes and the obstruction removed before restarting.
4. I have a problem that is different to those in the previous examples
1- 3.
For general advice about your heater, to report faults, arrange for your heater to be
serviced or for sales and product information call 0844 8711 565. Callers in the
Republic of Ireland please telephone [phone].
For spares inquiries
Spare parts are available nationwide via the ‘interpart stockist network’. For
your local stockist consult Yellow pages under ‘Central Heating’.
6. ENVIRONMENT
What should I do when I’m ready to dispose of my heater?
The plug should be removed from the mains supply cable and the mains supply cable
cut from the heater.
Environmental Protection.
Waste electrical products should not be disposed of with household waste.
Please recycle where facilities exist. Check with your local authority or
retailer for recycling advice.
7. WARRANTY AND SERVICE
Information for the customer
Standard Warranty Terms & Conditions
The warranty is for 12 months subject to contract.
In the United Kingdom servicing can be carried out either by a heateam service
engineer or a suitably qualified person.
You must register your heater with heateam, the service division of Baxi Heating UK
Limited, either by completing and returning the registration card or calling our free
telephone registration line on 0800 032 72 44.
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2008.