Valor Fires 828 Instructions for use

5129556/03
© Baxi Heating U.K. Limited 2008.
Model 828
Electric Heater
Fitted with one of the following fascia
Brooklyn or Moonlight.
(G.C. No. EF-032-21)
This guide is intended to help you
install and care for your Valor Fires
electric heater. Please read carefully
before installing and using your
heater. However, if further information
is required, our
Valor Fires Technical Helpline
will be pleased to help.
Telephone [phone]
(National call rates apply in the
United Kingdom)
In the Republic of Ireland
Telephone [phone]
Important: Please keep your guide in a safe place for future reference
INSTALLER AND OWNER GUIDE

© Baxi Heating U.K. Limited 2008.
All rights reserved. No part of this publication may be reproduced in any material form
(including photocopying), stored in any medium by electronic means (including in any
retrieval system or database) or transmitted, in any form or by any means, whether
electronic, mechanical, recording or otherwise, without the prior written permission of
the copyright owner.
Applications for the copyright owner's permission to reproduce any part of this
publication should be made, giving details of the proposed use, to the following
address: The Company Secretary, Baxi Heating UK Limited, The Wyvern Business
Park, Stanier Way, Derby, DE21 6BF.
Warning: Any person who does any unauthorised act in relation to a copyright work
may be liable to criminal prosecution and civil claims for damages.
Valor Fires, Erdington, Birmingham B24 9QP
www.firesandstoves.co.uk
Because our policy is one of constant development and improvement, details may vary slightly from
those given in this publication
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© Baxi Heating U.K. Limited 2008.

Safety First.
Valor Fires heaters are CE Approved and designed to meet the appropriate British
Standards and Safety Marks.
Quality and Excellence.
All Valor Fires heaters are manufactured to the highest standards of quality and
excellence and are manufactured to ISO 9001
CUSTOMER CARE
Thank you for choosing Valor Fires
All Valor Fires heaters are designed to meet the most stringent quality, performance
and safety requirements to provide our customers with many years of trouble free
service. This guide aims to improve your understanding and appreciation of your new
heater, by providing simple and informative instructions to enable you to install it and
to ensure that you benefit from the excellent performance and features it has to offer.
If you require further assistance, the Valor Fires Technical Helpline will be pleased
to help.
Please telephone [phone] (local rates apply in the United Kingdom).
In the Republic of Ireland telephone [phone].
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2008.

1. HANDLING AND UNPACKING
Before continuing any further with the installation of this heater please read the
following:
Important safety instructions.
The approximate lifting weights (kg) of the heater parts are listed below: -
Heater Heat engine Fascia Rear Spacer Front spacer Pebbles
Brooklyn 5.8 9.23 1.3 1.4 1.0
Moonlight 5.8 9.23 1.3 1.4 1.0
One person should be sufficient to lift the heater. If for any reason this weight is
considered too heavy then obtain assistance.
When lifting always keep your back straight. Bend your legs and not your back.
Avoid twisting at the waist. It is better to reposition your feet.
Avoid upper body/top heavy bending. Always bend from the knees rather than
the waist. Do not lean forward or sideways whilst handling the heater.
Always grip with the palm of the hand. Do not use the tips of fingers for support.
Always keep the heater as close to the body as possible. This will minimise the
cantilever action.
Use gloves to provide additional grip.
Always use assistance if required.
2. SAFETY
This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning use of the appliance by a
person responsible for their safety.
Always
 Always install the heater in accordance with this guide. If in doubt obtain
expert advice.
 Always disconnect the heater from the electrical supply before carrying out
cleaning, maintenance or replacing the lamps.
 Always make sure the heater is firmly secured to prevent it from being tipped
over.
 Always use a fireguard when young children and infirm persons can come into
contact with the heater.
 Always use genuine Valor Fires spare parts.
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© Baxi Heating U.K. Limited 2008.

Never
 Never leave children unsupervised in a room where the heater is ON and
unguarded.
 Never obstruct or cover the fan outlet or force items into heater openings.
 Never install or use the heater anywhere where water is in use, i.e.
Bathrooms, Kitchens, Shower Rooms, Swimming Pools etc.
 Never use aerosols or steam cleaners on or around the heater.
 Never route the electric supply cable under carpet etc.
 Never install the heater close to curtains or combustible materials.
 Never use the heater to dry clothes etc.
 Never sit or stand on the heater.
Important Electrical Safety
The heater must not be located in front of or under an electrical socket, the socket
must always be accessible in order to disconnect the heater from the electrical supply
for maintenance and cleaning.
Important! This heater must be earthed.
The heater is supplied with a 3 pin 13 Amp fused re-wireable plug with 1mm²
3 core cable.
The wires in the cable are coloured in accordance with the following code:-
Live = Brown
Neutral = Blue
Earth = Green /Yellow
The electric supply must be safely routed from the heater to an electrical socket.
If the electric cable is damaged, to avoid a hazard it must be replaced by a Valor
Fires authorised service agent, or similarly qualified person (See page 16 for contact
numbers). All external wiring between the heater and the electrical supply shall
comply with current IEE regulations. Extension leads should not be used.
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2008.

3. FITTING THE HEATER
The installation of this heater requires a reasonable level of DIY skills.
Please read this guide thoroughly before commencing installation and if in
doubt, seek help from a competent person.
Do I need any tools?
1. You may need the following screwdrivers: -
 A Pozidrive / Phillips / cross head. This should have a number 2 size tip.
 A Flat end.
2. If drilling into brickwork you will need a power drill (preferably with hammer action)
and appropriate size drill bit for the wall plugs supplied.
Where and how can you fit the heater?
Q Do you want to wall mount the heater against a flat wall?
A The heater is designed to be fitted against a flat wall. The minimum mounting
height from the finished floor level to the underside of the fascia is 125mm. See
figure 4 for details.
Q Do you want to fit the heater against a flat wall with the base of the heater
on a hearth or similar surface?
A The heater is not suitable for this type of installation. The minimum mounting
height from the finished floor level to the underside of the fascia is 125mm. See
figure 4 for details.
Q Can the heater be installed into a ‘hole in the wall’ (elevated opening)?
A The heater is not suitable for ‘hole in the wall’ installations.
Q Do you want to fit the heater into a surround or fireplace opening?
A The heater is not suitable for surround or fireplace opening installations.
General notes to read before fitting your heater.
There should be at least 50mm clearance between the top of the fascia and anything
such as a shelf, fireplace surround or mantel etc. This will allow the fascia to be lifted
off or removed during servicing. To check the shelf clearance gently place the fascia
against the surface to which it is to be fixed and measure the distance from the top of
the fascia.
Before fitting the fascia ensure that the back page of this guide is completed
Securing the heater.
The contents have been identified in figure 1 (Fascias are not shown).
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© Baxi Heating U.K. Limited 2008.

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© Baxi Heating U.K. Limited 2008.
Figure 1. Contents (Items are not to scale)
Contents Qty (Illustrations are not
to scale) Contents Qty (Illustrations are not to scale)
Heater 1 Cover plate 1
Rear Spacer
frame 1
Wall
mounting
bracket
2
Front
Spacer
frame
1
Bag of
pebbles
Lower
securing
bracket
2
1
Woodscrew 5 Wall plug 5
No.8 x 3/8
screw 10
M5 x 8 screw
(Silver)
M5 x 10 screw
(Black)
2
2
Diffuser 1 Pebble
support 1

Heater dimensions.
Moving the cable guide.
At the base of the heater you will find an electric cable which runs through a
rectangular plastic cable guide. As supplied the cable guide is fitted into the
rectangular cut-out on the right side of the heater. If required, the cable guide can be
removed and put in the rectangular slot on the left hand side of the heater. For
removal and fitting please see the following sections.
Removing the cable guide
1. Before removing the cable guide please note that the wider part of the cable guide
is on the outer edge of the base (See figure 3 - Item 1).
2. To remove the cable guide push and lift the tab on the bottom. The bottom of the
cable guide will open (See figure 3 - Item 2).
3. Lift the electric cable clear of the cable guide.
4. Hold the bottom of the cable guide close to the heater then gently pull the cable
guide away from the rectangular slot (See figure 3 - Item 3).
Fitting the cable guide.
When fitting the cable guide please remember that the wider part of the cable guide
has to be fitted against the outer edge of the base (See figure 3 - Item 1).
1. Gently pinch the sides of the cable guide (See figure 3 - Item 4) and push the
cable guide into the required rectangular slot.
2. Place the electrical cable into the guide and close the top of the cable guide.
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2008.
Figure 2. Heater dimensions (Fascia may differ from that shown)
Model Dimension A Dimension B Dimension C
Brooklyn 700 712 150
Moonlight 700 712 150

If the electric cable is damaged, to avoid a hazard it must be replaced by a Valor
Fires authorised service agent, or similarly qualified person.
All external wiring between the heater and the electrical supply shall comply with
current IEE regulations.
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2008.
Figure 3. Removing and positioning the cable guide.
Item 1
Item 2
Item 3
Item 4

Heater fixing.
All fixings necessary to install the heater the heater have been identified in figure 1.
The heater must be fixed into position.
Fitting a wall mounting bracket to the wall.
Supplied with the heater are two wall mounting brackets (See figure 1). Fix one of
these brackets to the wall as follows. If fitting to a conventional brick wall then use the
outer slotted holes in the bracket. If fitting to a plasterboard wall that has a wooden
frame behind it then use all four fixing holes in the bracket. This is required to spread
the load.
If the wall plugs supplied are not satisfactory, purpose made plasterboard fixings can
be purchased from DIY outlets.
1. Mark the positions of the hanging bracket holes on the wall. We recommend the
use of a spirit level to ensure that the bracket is level.
2. Drill the marked positions using a suitable sized masonry drill bit for the wall plugs
supplied.
3. Insert the wall plugs and secure the bracket to the wall using woodscrews (See
figure 4).
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© Baxi Heating U.K. Limited 2008.
Figure 4

Fitting the spacer frames.
(See figure 5).
The heater is supplied with two
spacer frames. One for the rear and
one for the front of the heater
flanges. Fit the rear spacer before
the front spacer.
Fitting the rear spacer frame.
1. The rear of the spacer has raised
dimples. These should be at the rear
of the heater and not against the
heater flange. Locate the spacer
frame and secure in place using four
No.8 x 3/8 screws supplied. The
screws should be fitted loosely. Do
not tighten.
Fitting the front spacer frame.
1. The rear of the spacer frame has key
hole slots. This face should be fitted
against the heater flange. To do this place
the four key hole slots over the loosely
fitted screws securing the rear spacer
frame.
2. With both spacer frames in place tighten
the screws used to secure the rear spacer.
This will secure both spacers in place.
3. The front spacer has a fuel support
bracket secured with two screws. Rotate
the bracket upward and align the two holes
in the bracket with those in the spacer
frame. Secure in place with two No.8 x 3/8
screws (See figure 6).
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2008.
Figure 6
Figure 5

Fitting the brackets to the heater.
1. Locate the second wall mounting bracket
to the rear of the heater using two silver
M5 x 8mm screws supplied. Ensure that the
bracket is correctly orientated before
securing (See figure 7).
2. Supplied with the heater is a lower securing bracket (See figure 1). Offer one side
of the bracket into the slot at the rear base of the heater (See figure 8). Swing the
opposite side into place until the bracket is horizontal and pull down to hold in place
(See figure 8). The bracket will remain loose but should not fall out of place.
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© Baxi Heating U.K. Limited 2008.
Figure 8
Figure 7

Fitting the cover plate.
The heater is supplied with a cover plate for the base of the heater (See figure 1).
1. Secure the cover plate to the base of
the heater using four No.8 x 3/8 screws
supplied (See figure 9).
Hanging the heater.
1. Hang the heater body on the wall
hanging bracket. Ensure that the heater
is central.
2. Underneath the heater, mark on the
wall the position of the hole in the lower
support bracket.
3. Lift the heater off the wall.
4. Drill the marked position using a
suitable sized masonry drill bit for the
wall plugs supplied.
5. Insert a wall plug.
6. Hang the heater body on the wall
hanging bracket. Secure the bottom of
the heater using a woodscrew (See
figure 1).
Fitting the fuel effect.
The heater is supplied with a diffuser,
a fuel support and two packs of
pebbles.
1. Locate the diffuser on the ledge
immediately below the screen (See
figure 10).
2. Locate the fuel support. The rear of the
fuel support should rest on the small
bracket at the base of the screen (See
figure 11).
3. Place the loose pebbles on top of the
fuel support. It is not necessary to use all
the pebbles supplied.
Important notes.
The pebbles are for decorative
purposes only. There is a choke risk
to young children. Make sure they
cannot gain access to them.
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© Baxi Heating U.K. Limited 2008.
Figure 11. Pebble support location
Figure 10. Diffuser location
Figure 9

Fitting the Fascia
Before fitting the fascia complete the last page of this guide.
1. Remove the fascia from its
packaging.
2. Locate the fascia onto the
heater. To do this locate the
bracket at the top of the
fascia into the bracket at the
top of the front spacer (See
figure 12).
3. Secure the fascia in place
using the two black M5 x
10mm screws supplied. Fit
these through the holes in the
base of the fascia.
4. USING THE HEATER
Important Safety
Never cover the heater or obstruct the openings at the base of the heater, this
could cause overheating and consequent risk of fire.
What are the three switches for?
The heater is operated by three switches located below the hood on the left hand side
of the heater.
Switch 1 = Main On - Off. (In the ‘ON’ position, only the flame
effect operates)
Switch 2 = 1kW fan heat setting and flame effect. (Switch 1 needs
to be in the ‘ON’ position to enable switch 2 to operate).
Switch 3 = 2kW fan heat setting and flame effect. (Switch 2 needs
to be in the ‘ON’ position to enable switch 3 to operate).
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© Baxi Heating U.K. Limited 2008.
Figure 12

5. CLEANING AND MAINTAINING THE HEATER
How do I clean my heater?
The heater fascia and glass parts need only to be wiped clean with a dry soft cloth,
do not use polishes or abrasive materials.
I have a problem with my heater!
Important Safety
Before undertaking maintenance or replacing the lamp(s) always disconnect the
heater from the electricity supply by removing the 3 pin plug and allowing the
heater to cool completely.
1. My heater is on but there is no light or the light appears brighter on
one side of the heater.
This is possibly a lamp failure. Remove the lamp(s) as follows and check it / them in a
table lamp that is known to work. If it / they do
not work in the table lamp then replace as
below.
The lamps fitted to this heater are standard
clear 40W max. E14 candle lamps, but due to
the indeterminate life span and ease of
replacement, they are specifically excluded
from the guarantee.
To replace the lamp(s).
1. Remove the fascia. To do this unscrew and
remove the two knurled screws from the
underside of the fascia. Hold the
fascia and lift clear of the upper
retaining bracket.
2. Unscrew and remove the copper
reflector plate (See figure 13).
3. Replace the lamp/s with clear 40
Watt (maximum) candle, Edison
screw, SES E14.
4. Refit the copper reflector plate.
Refit the fascia.
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© Baxi Heating U.K. Limited 2008.
Figure 14. Lamp replacement
Figure 13. Copper reflector

2. My heater is on but there is no light or heat.
The first thing to do is check the wall socket. To do this plug in a known working
appliance. If the appliance you have plugged in works then there is a good chance
that the problem lies with the 13Amp fuse in the heater plug. If either fuse or socket is
suspected, have them checked by an electrician.
3. My heater is on but there is no heat.
A cut out device is fitted to the heater to prevent damage due to over heating. If it
operates due to an obstruction in the airflow, the heater must be turned off and
allowed to cool for 15 minutes and the obstruction removed before restarting.
4. I have a problem that is different to those in the previous examples
1- 3.
For general advice about your heater, to report faults, arrange for your heater to be
serviced, or for sales and product information call 0844 8711 565. Callers in the
Republic of Ireland please telephone [phone].
For spares inquiries
Spare parts are available nationwide via the ‘interpart stockist network’. For
your local stockist consult Yellow pages under ‘Central Heating’.
6. ENVIRONMENT
What should I do when I’m ready to dispose of my heater?
The plug should be removed from the mains supply cable and the mains supply cable
cut from the heater.
Environmental Protection.
Waste electrical products should not be disposed of with household waste.
Please recycle where facilities exist. Check with your local authority or
retailer for recycling advice.
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© Baxi Heating U.K. Limited 2008.

7. WARRANTY AND SERVICE
Information for the customer
Standard Warranty Terms & Conditions
The warranty is for 12 months subject to contract.
In the United Kingdom servicing can be carried out either by a heateam service
engineer or a suitably qualified person.
You must register your heater with heateam, the service division of Baxi Heating UK
Limited, either by completing and returning the registration card or calling our free
telephone registration line on 0800 032 72 44.
Our promise to you
If you experience a fault with your new heater, we aim to provide a safe and high
quality repair service supported by our dedicated national network of highly skilled
engineers. Nothing in this warranty will affect your statutory rights.
What you need to do if you experience a problem with the operation of the heater;
Read section 5 of this guide “Cleaning and maintaining the heater”. If the problem
cannot be resolved simply call our service division heateam on
08706 090 081 to book an engineer visit or for any general advice that you may need.
Our contact centre is open Monday to Friday 8am – 6pm, weekends and Bank
Holidays 8.30am – 2pm, excluding Christmas Day and New Years day.
When calling heateam, it would be helpful if you could have the following information
to hand:-
1. Heater serial number
2. Heater brand and model number
3. Date of installation
4. Proof of purchase (If you do not have the heater serial number)
Note: details 1 – 3 can be found on the last page of this guide.
What this warranty covers
Free of charge repair or replacement of components found to be of faulty
manufacture.
Free of charge replacement of the complete unit providing the failure is related to a
manufacturing fault that cannot be repaired or is uneconomic to repair.
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© Baxi Heating U.K. Limited 2008.

What this warranty does not cover
Repairs to heaters which haven’t been installed properly and as set out in this guide.
Faults caused by inadequate supply of electricity.
Reimbursement of any third party repair or replacement costs that we haven’t been
told about or agreed with you in advance.
Compensation or consequential losses (e.g. loss of earnings, business losses, stress
and inconvenience) arising from a production breakdown, including repair delays
caused by factors outside our reasonable control.
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© Baxi Heating U.K. Limited 2008.
Figure 15

To be completed by the customer:
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© Baxi Heating U.K. Limited 2008.
Brand (Please tick)
Baxi
Valor
Wonderfire Other........................
D D M M Y Y
Date of Installation
Fascia name (Block Capitals)
Fascia code - Can be found close to the information label (Block Capitals)
Model
828
Serial number (Can be found on the information label - See figure 15)
A LABEL CONTAINING THE FASCIA
CODE MAY HAVE BEEN PLACED
INSIDE THIS BOX.
A LABEL CONTAINING THE SERIAL NUMBER MAY HAVE
BEEN PLACED INSIDE THIS BOX.

© Baxi Heating U.K. Limited 2008.