VeriFone MX 915 User manual

MX 900 Series
Installation Guide
Date: May 13, 2015

MX 900 Series Installation Guide
May 13, 2015
Verifone®, Inc.
88 West Plumeria Drive
San Jose, CA 95134
Telephone: [phone]
http://www.verifone.com
Printed in the United States of America.
© 2015 Verifone, Inc. All rights reserved.
No part of this publication covered by the copyrights hereon may be reproduced or copied in
any form or by any means - graphic, electronic, or mechanical, including photocopying, taping,
or information storage and retrieval systems - without written permission of the publisher.
The content of this document is subject to change without notice. The information contained
herein does not represent a commitment on the part of Verifone. All features and
specifications are subject to change without notice.
Verifone, Ruby SuperSystem, and Secure PumpPAY are registered trademarks of Verifone, Inc.
Ruby Card, iOrder, and Commander Site Controller are trademarks of Verifone. All other brand
names and trademarks mentioned in this document are the properties of their respective
holders.

May 13, 2015
Contents
1. Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . 1
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Document Organization . . . . . . . . . . . . . . . . . . . . . . . 1
Modifications to this document . . . . . . . . . . . . . . . . . . 1
2. Hardware Installation . . . . . . . . . . . . . . . . . . . 3
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
To unpack the shipping carton . . . . . . . . . . . . . . . . . . 3
Selecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Stand Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Stand Mount Installation. . . . . . . . . . . . . . . . . . . . . . . 5
Wall Mount. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . 7
Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Removing and Installing Optional Components . . . . . . . . . . 9
Installing Countertop Wedge . . . . . . . . . . . . . . . . . . . . 9
Removing or Installing the I/O Module . . . . . . . . . . . . . 9
Installing MSAM or SD Cards . . . . . . . . . . . . . . . . . . . 12
Installing the Optional Contactless Module on the MX 925 15
Replacing the Stylus and Holster . . . . . . . . . . . . . . . . 18
Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . 20
I/O Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
I/O Modules with Port Names . . . . . . . . . . . . . . . . . . 24
Optional I/O Module Cables . . . . . . . . . . . . . . . . . . . 26
Multiport Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting ECR in Tailgate Mode . . . . . . . . . . . . . . . . 28
Connecting to a Serial Port . . . . . . . . . . . . . . . . . . . . 28
Connecting to the Ethernet LAN . . . . . . . . . . . . . . . . 28
Connecting to USB Host or Hub . . . . . . . . . . . . . . . . . 28
Powering up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the I/O Module. . . . . . . . . . . . . . . . . . . . . . . . 29
Using the Multiport Cable . . . . . . . . . . . . . . . . . . . . . 30

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Calibrate Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . 31
3. Terminal Specifications . . . . . . . . . . . . . . . . . . 33
Terminal Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 33
4. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . 35
Cleaning the Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . 35
Cleaning the Display Screen . . . . . . . . . . . . . . . . . . . . . . 35
Magnetic Stripe Cleaner. . . . . . . . . . . . . . . . . . . . . . . . . 36
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

May 13, 2015
1 INTRODUCTION
This installation guide is your primary source of information for setting up and
installing the MX 900 Series terminals, the MX 915™and MX 925™.
Intended Audience
This guide is useful for anyone installing and configuring the MX 900 Series
terminals. A basic description of terminal features is also provided.
Document Organization
The following chapters are included:
Chapter 1, Introduction, explains the Intended Audience, and Document
Organization.
Chapter 2, Installation, explains how to install the MX 900 Series terminals.
Chapter 3, Specifications, provides information on power, environment, and
dimensions of the hardware.
Chapter 4, Maintenance, explains how to maintain your MX 900 Series terminals.
Modifications to this document
This document may be changed or extended to include new product
requirements.

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May 13, 2015
2 HARDWARE INSTALLATION
This chapter describes the MX 900 Series installation procedures and includes
connection examples.
Unpacking
Open the shipping cartons and carefully inspect the contents for possible
tampering or shipping damage.
Warning: Do not use a damaged terminal.
To unpack the shipping carton
1. With the shipping carton right side up, open the top and remove all items
from the carton:
– Terminal unit
–Bergretainer
2. Remove the protective plastic wrap from the display.
3. Place the components on a table or countertop.
4. Save the shipping cartons and packing material for repacking or moving
in the future.
Berg Retainer

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Selecting a Location
Warning:The MX 900 Series terminal is designed for indoor use only.
Use the following guidelines to select a location for the MX 900 Series terminal.
1. Select a location for the terminal that offers adequate ventilation and
protection and is convenient for the user and merchant.
2. Place the MX 900 Series terminal on a flat surface, such as a table or
countertop, or mount it on a mounting stand supplied by Verifone. Avoid
areas with:
– Excessive heat or dust
– Oil or moisture
– Devices that cause excessive voltage fluctuations or electrical noise,
such as air conditioners, fans, electric motors, neon signs, or high-
frequency security devices must be no closer than 24 inches
– Direct sunlight or objects that radiate heat
Note: Interference Sources:
Special care is required when mounting the MX 900 Series
terminal in sites that utilize anti-theft devices positioned at
doorways or surface mounted deactivator pads. Devices of this
type, such as Sensormatic brand devices, generate strong
electromagnetic fields which may interfere with MX 900 Series
terminals. Always select mounting locations at least 6 feet from
doorway units and at least 18 inches from surface mounted
deactivator pads.
Note: Mounting Considerations:
Verifone recommends the use of an approved stand for all
mounting situations. Position the terminal conveniently in
relation to power, ECR and LAN connections. Ensure the MX 900
Series terminal is located in a manner that allows customers to
swipe their magnetic cards or insert their Smart Cards in a
smooth and comfortable motion without encountering
obstructions. If the unit will be swiveled during normal operation,
Verifone requires the use of an approved swivel stand. The stand
must limit the swivel to 180 degrees to prevent twisting and
damage to the MX 900 Series cable. After mounting, verify all
cables move freely and do not twist when the unit is rotated
throughout its range of motion.

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Warning:Do not use the MX 900 Series terminal near water, including a
bathtub, wash bowl, kitchen sink, or laundry tub. Do not use
in a wet basement or near a swimming pool.
3. Before connecting the terminal to the power pack, complete the
installation by connecting all the cables (see Connecting the Device and
Power Up with the Multiport Cable).
Stand Mount
In most retail spaces, the terminal is positioned on a stand mount.
Stand Mount Installation
To install the terminal on the stand mount:
1. Install the stand mount on the countertop in the desired lane over an
appropriate hole through which the wiring connections can be threaded.
2. Thread all wiring connections through the center of the stand mount.
3. Make all wiring connections.
4. Align and seat the three pins on the top plate of the stand mount
platform with the three key-hole slots on the bottom of the terminal.
5. Slide the terminal down until the unit seats securely.
6. Position the stand so that it is protected from being bumped or damaged
by shopping carts or other items.

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Wall Mount
The MX 900 Series terminal can be mounted on a wall. To wall mount the MX 900
Series terminal:
1. Create a template of the three key hole slots on the bottom of the
MX 900 Series terminal.
2. Locate a wall stud to base center placement of the MX 900 Series
terminal unit.
3. Mark the hole placement on the desired wall location.
100
60
30

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4. Prepare holes for screw placement. For mounting into drywall use 1/8”
Hollow Wall Anchors. Other stud mountings use #6 trim screws. After
installation apply 30 pounds force downward to ensure proper mounting.
a. Create a small hole in which to screw in self-tapping wood screws, or
b. Insert molly screws into prepared holes in sheet rock wall.
5. Insert screws into prepared holes, leaving approximately 6.35mm (1/4”)
of the screw above the level of the wall.
Note: Adjust the screw depth till the unit is firmly mounted.
6. Align and seat screws in the key hole slots.
7. Slide the MX 900 Series terminal down until the unit seats securely.
PIN Protection Measures
Several techniques can be employed to provide for effective screening of the
PIN entry keypad during the PIN entry process. These methods would typically
be used in combination, though in some cases a method might be used singly.
■Position the terminal on the check-stand in such a way as to make visual
observation of the PIN entry process infeasible. Examples here include:
– Visual shields designed into the check-stand. These shields may be
solely for shielding purposes, or may be part of the general check-
stand design.
– Position the PED so that it is angled in such a way that PIN spying is
difficult.
■Installing the PED on an adjustable stand that allows consumers to swivel
the terminal sideways and/or tilt it forwards/backwards to a position
that makes visual observation of the PIN entry process difficult.
■Positioning of in-store security cameras so that the PIN entry keypad is
not visible.

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The following table shows the combinations of methods that must be used when
installing the MX 900 Series terminal to protect the cardholder's PIN during PIN
entry.
Note: The stand swivels to allow the cardholder to position the PED to optimize
their viewing angle. If the stand will be used, you must include prompts
in your application directing the cardholder to position the PED
strategically to restrict the view of others.
Additionally, you may wish to implement the following to further increase
security during PIN entry.
■Offer PIN security literature at the point of sale
■Use signage to limit the view of the PED to just that of the cardholder
Privacy Shield
In order to comply with PCI, perform visual inspection of the terminal every
24 hours to ensure that the privacy shield is installed.
Method
Observation Corridors
Cashier Customer
Queue
Customers
elsewhere
On-Site
Cameras
Countertop
with Swivel
Stand
No Action
Needed.
Customer
positions PED.
No Action
Needed.
Do not install
within view of
cameras.
Countertop
without stand
Position unit
to face away
from the
cashier. Use
signage to
block cashiers
view.
Position unit
between
customer and
the next in
cue. Install
the optional
privacy shield.
Privacy Shield
Installed.
Do not install
within view of
cameras.

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Removing and Installing Optional Components
This section discusses the installation procedures for the optional components
available for the MX 900 Series terminal. Your terminal may already have some
of these options, as modules can be installed at the factory or in the field.
Installing Countertop Wedge
The countertop wedge raises the rear section of the MX 900 Series terminal by
an angle of 10 degrees to facilitate use of the screen. See the Stand Mount
section for aligning the pins.
To install the countertop wedge
1. Align the pins in the countertop wedge with the two key holes on the
bottom of the MX 900 Series terminal.
2. Slide the countertop wedge firmly into position.
Removing or Installing the I/O Module
Use the following steps to remove and install I/O modules.
1. Push down the two tabs and slide the I/O module out of the terminal.

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2. If the I/O module has a Berg connection, remove the Berg Retainer after
sliding out the I/O module.

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3. To install, slide in the I/O module until it locks into place.
Note: Make sure that the Berg Retainer is secure before inserting the
I/O module. If any excessive force is needed, the retainer may
not be properly aligned.

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Installing MSAM or SD Cards
Often merchants are issued MSAM or SD cards to run small applications, such as
loyalty programs. The MX 900 Series terminals support microSD cards up to 32GB
and up to three MSAM cards. MSAM and SD cards are used only with MX 900
Series terminal smart card configurations. Follow the steps below to install
smart cards (MSAM or SD cards).
1. Unplug the power pack from the multiport cable or unplug from the I/O
module if no multiport cable is present.
2. Place the terminal upside down on a soft, clean surface to protect the
glass cover from scratches.
3. Remove the card compartment door screw and rotate the door up and
back to access the SD and MSAM cardholders.

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4. Remove any previously installed MSAM or SD card by sliding the card from
the cardholder.
Note: Before inserting the SD or MSAM card, position it with the card’s
gold contacts facing the smart card reader end of the terminal.
The cardholder connector base has a set of contacts and a notch
on one corner to ensure the card is positioned correctly. The card
has a notch on one corner to ensure that it fits into the connector
base in only one way. The card compartment door will not close
properly if the cards are installed incorrectly.
5. Install an MSAM or SD card by aligning the card and carefully sliding it
within the guides on the cover until it is fully inserted.

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6. Reinstall the compartment cover and door screw.