VeriFone omni 5 series User manual

VeriFone Part Number 23216, Revision C
Omni 5xxx and Vx5xx/Vx610
Installation Guide

All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number 23216, Revision C
Omni 5xxx and Vx5xx/Vx610 Installation Guide
© 2006 VeriFone, Inc.
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
WARNING
Do not dispose of the Vx610 Li-ion smart battery in a fire. Li-ion batteries must be recycled or
disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.

OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 1
Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Countertop Performance in a “Hand-Over” Design. . . . . . . . . . . . . . . . . . . . 11
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2
Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installing the Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting Optional Device(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Vx510 and Vx570 Optional Device Connections. . . . . . . . . . . . . . . . . . . . . . 24
Vx610 Optional Device Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Vx610 Battery Behavior (No Power Cord) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Installing the Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Vx510/Vx610 Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Vx570 Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Installing the Vx610 Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using the Vx610 Spare Battery Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the Vx610 Power Cradle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

CONTENTS
4OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
Install/Replace SIM Card
(GSM/GPRS Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Connecting the Vx610 External Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Conducting Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
SAR Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
CDMA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
GSM/GPRS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
CHAPTER 4
Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
CHAPTER 5
VeriFone Service
and Support
Return a Terminal or Smart Battery for Service . . . . . . . . . . . . . . . . . . . . . . . . . 49
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Swivel Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
CHAPTER 6
Troubleshooting
Guidelines
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Terminal Display Does not Show Correct/Readable Information . . . . . . . . . . . . 56
Vx610 Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Vx610 Smart Battery Will Not Charge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 5
PREFACE
This guide is your primary source of information for setting up and installing the
Vx5xx/Vx610 terminal.
Audience
This guide is useful for anyone installing and configuring a Vx5xx/Vx610 terminal.
Basic descriptions of the terminal features are also provided.
Organization
This guide is organized as follows:
Chapter 1, Terminal Overview. Provides an overview of the Vx5xx/Vx610 series of
terminals.
Chapter 2, Terminal Setup. Explains how to set up and install the Vx5xx/Vx610
terminal. It tells you how to select a location, establish power and telephone line
connections, and how to configure optional peripheral devices.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
Vx5xx/Vx610 terminal.
Chapter 4, Maintenance. Explains how to maintain your Vx5xx/Vx610 terminal.
Chapter 5, VeriFone Service and Support. Provides information on contacting
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
NOTE In this document, Vx5xx/Vx610 refers to the series of VeriFone terminals,
including the Vx510 (Omni 5100/5150), Vx570 (Omni 5700/5750), and Vx610
(Omni 5600).

PREFACE
Related Documentation
6OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
Related
Documentation
To learn more about the Vx5xx/Vx610 series of terminals, refer to the following set
of documents:
For Vx510:
For Vx570:
For Vx610:
For Vx510 and Vx610:
Omni 5100/5150 and Vx510, Omni 3730 Certifications
and Regulations
VPN 23218
Omni 5100/5150 and Vx510 Quick Installation Guide VPN 23219
Omni 5100/5150 and Vx510 with Ethernet Quick
Installation Guide
VPN 23268
Omni 37xx/5xxx and Vx5xx Stacker Quick Installation
Guide
VPN 23784
Omni 51xx and Vx5xx Swivel Stand Quick Installation
Guide
VPN 23043
Omni 5700/5750 and Vx570 Certifications and
Regulations
VPN 23646
Omni 57xx and Vx570 Quick Installation Guide VPN 23759
Omni 57xx and Vx570 Large Paper Door Quick
Installation Guide
VPN 24126
Omni 57xx and Vx570 Privacy Shield Quick
Installation Guide
VPN 24134
Omni 56xx and Vx610 Carrying Case Quick
Installation Guide
VPN 23640
Omni 56xx and Vx610 Attachable Strap/Handstrap
Quick Installation Guide
VPN 23641
Omni 56xx and Vx610 Quick Installation Guide VPN 23643
Omni 56xx and Vx610 Certifications and Regulations VPN 23644
Omni 56xx and Vx610 Spare Battery Charger Quick
Installation Guide
VPN 23645
Omni 56xx and Vx610 Power Cradle Quick Installation
Guide
VPN 24125
Omni 5xxx and Vx510/Vx610 Privacy Shield Quick
Installation Guide
VPN 23642

PREFACE
Conventions and Acronyms
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 7
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting. Table
1describes these conventions and provides examples of their use.
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention
Blue Text in blue indicates terms
that are cross referenced.
See Conventions and Acronyms.
Italics Italic typeface indicates
book titles or emphasis.
You must install a roll of thermal-
sensitive paper in the printer.
Courier The courier type face is
used while specifying
onscreen text, such as text
that you would enter at a
command prompt, or to
provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important
information.
RS-232-type devices do not work with
the PINpad port.
The caution symbol
indicates possible hardware
or software failure, or loss
of data.
The terminal is not waterproof or
dustproof, and is intended for indoor
use only.
The lighting symbol is used
as a warning when bodily
injury might occur.
Due to risk of shock do not use the
terminal near water.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ATM Automated Teller Machine
CDMA Code Division Multiple Access
CR Check Reader
EMV Europay MasterCard and VISA
GPRS General Packet Radio Service
GSM Global System for Mobile Communication
ITP Internal Thermal Printer
LCD Liquid Crystal Display

PREFACE
Conventions and Acronyms
8OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
LED Light Emitting Diode
MRA Merchandise Return Authorization
MSAM Micromodule-Size Security Access Module
PED PIN-Entry Devices
PIN Personal Identification Number
RJ45 Registered Jack 45
RS-232 Recommended Standard 232
SAM Security Access Module
VPN VeriFone Part Number
Wi-Fi Wireless Fidelity
Table 2 Acronym Definitions (continued)
Acronym Definitions

OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 9
CHAPTER 1
Terminal Overview
This chapter provides a brief description of the Vx5xx/Vx610 series of terminals.
The Vx5xx/Vx610 terminal series represents the shape of things to come in e-
payment. These terminals are members of a broad product family that will provide
a clear migration path into the future for current users of Omni countertop and
portable terminals.
•The Vx510 is a high performance countertop terminal with fixed enhanced
communication options. The Vx510 (also referred to as Omni 5100/5150) is
the entry-point countertop terminal.
•The Vx610 represents a new generation of wireless terminals. The pioneering
Vx610 (also known as Omni 5600) features the same sleek, compact design of
the Vx510, but in a portable, battery-powered form factor that uses wireless
technologies, including Wi-Fi, CDMA and GSM/GPRS.
•The Vx570 (also known as Omni 5700/5750) is a high performance countertop
terminals with modular communication options, enhanced display, expanded
memory options, and a USB peripheral port.
Vx510 and Vx610 terminals use a bold ergonomic design that is sleek and stylish,
offering countertop power and 32-bit performance in an integrated terminal that
can be handed to the consumer for input. The Vx570 design continues the
success of the Omni 37xx design.
The Vx510 and Vx610 serve as the entry point to VeriFone’s acclaimed multi-
application platform—with the capability to securely support payment and value-
added applications on a single terminal—while the Vx570 is perfect for those
customers who need more.

TERMINAL OVERVIEW
Features and Benefits
10 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
Features and
Benefits
Vx5xx/Vx610 terminals provide the right combination of features and functions.
This includes a triple-track magnetic-stripe card reader, smart card reader,
integrated PINpad, and a quiet yet fast internal thermal printer (ITP).
Exceptional Ease of
Use
•The bold design is sleek, stylish, and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input.
•An intuitive ATM-style interface, a large 8-line x 21-character backlit display
with split-screen capabilities, large keys, and extra-size menu prompts simplify
training and reduce help desk calls.
•The integrated high-speed thermal printer simplifies paper loading and
virtually eliminates paper jams.
•The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
NOTE VeriFone ships variants of the Vx5xx/Vx610 terminals for different markets. Your
terminal may have a different configuration. The following devices may or may not
be present: a smart card reader, or zero or three MSAM cardholders.
Features at a Glance
•Delivers power and usability in a
convenient “hand-over” design.
•Securely supports and runs payment
and value-added applications.
•Multi-application operating
environment.
•Offers unsurpassed performance on
EMV smart card transactions.
•32-bit processing and multi-tasking
capabilities.
•Security architecture meets
specifications for PED and
sophisticated file authentication.

TERMINAL OVERVIEW
Features and Benefits
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 11
Countertop
Performance in a
“Hand-Over” Design
•The 32-bit processing and multi-tasking capabilities make short work of
payment, payment-related, and value-added applications.
•The Vx5xx/Vx610 series of terminals has exceptional display and printer
graphics-handling capabilities that quickly render logos, graphical fonts, and
character-based languages.
•The VeriCentre Appliance Management Suite employs advanced file
compression to streamline simultaneous downloads of application software to
hundreds of terminals.
•The integrated PINpad offers added convenience to handle PIN-based
applications.
•The Vx5xx/Vx610 series of terminals ensures uncompromising reliability from
VeriFone, the worldwide leader in e-payment.
True Multi-
Application
Capability
•Vx510 and Vx610 terminals offer 3 MB or 6 MB of memory and the dynamic
memory allocation of the Verix V OS, support two or three typical-sized
applications on a single terminal. The Vx570 offers 6 MB and 12 MB memory
options.
•The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
•The Vx5xx/Vx610 series of terminals and SoftPay EMV software have
received EMV Level 1 and Level 2 Type approval for smart card solutions. The
Verix EMV Library provides efficient development of other EMV-compliant
applications.
•The VeriShield security architecture meets published specifications for PED
and provides sophisticated file authentication to prevent execution of
unauthorized software on Vx5xx/Vx610 terminals.
Wireless
Connectivity
•With the Vx610 wireless terminals, the point of payment can be almost
anywhere. Customers are not tied to a fixed location.
•“Always on” wireless connection is made using the latest wireless
technologies, including GSM/GPRS, CDMA and Wi-Fi. The Vx570 also offers
an additional ISDN (Integrated Services Digital Network) communications
option.

TERMINAL OVERVIEW
Features and Benefits
12 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE

OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 13
CHAPTER 2
Terminal Setup
This chapter describes the terminal setup procedure. You will learn about:
•Selecting Terminal Location.
•Unpacking the Shipping Carton.
•Examining Terminal Features.
•Establishing Telephone Line Connections.
•Installing the Paper Roll in the Printer.
•Installing/Replacing MSAM Cards.
•Connecting Optional Device(s).
•Connecting the Terminal Power Pack.
•Installing the Privacy Shield.
•Installing the Vx610 Smart Battery.
•Using the Vx610 Spare Battery Charger.
•Using the Vx610 Power Cradle.
•Installing/Replacing the SIM Card (GSM/GPRS Models).
•Connecting the Vx610 External Antenna.
•Conducting Wireless Transactions.
•Using the Smart Card Reader.
•Using the Magnetic Card Reader.
Selecting
Terminal
Location
Use the following guidelines when selecting a location for your Vx5xx/Vx610
terminal.
Ease of Use •Select a location convenient for both merchant and cardholder.
•Select a flat support surface, such as a countertop or table.
•Select a location near a power outlet and a telephone/modem line connection.
For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.
Environmental
Factors
•Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.

TERMINAL SETUP
Unpacking the Shipping Carton
14 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
•Keep the terminal away from direct sunlight and anything that radiates heat,
such as a stove or motor.
•Do not use the terminal outdoors.
Electrical
Considerations
•Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the terminal near water or in moist conditions.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The Vx5xx/Vx610 terminal is a secure product and any
tampering may cause the device to cease to function properly.
To unpack the
Shipping Carton
1Remove and inspect the following items:
•Terminal
•Power pack
•Telephone line cord
•Power cord
•Battery pack (for Vx610 only)
•Antenna (for Vx610 only, if shipped loose)
•Paper roll
2Remove all plastic wrapping from the terminal and other components.
3Remove the clear protective film from the LCD screen.
4Save the shipping carton and packing material for future repacking or moving
the terminal.
CAUTION The terminal is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
CAUTION Do not use a terminal that has been damaged or tampered with. The
Vx5xx/Vx610 terminal comes equipped with tamper-evident labels. If a label or
component appears damaged, please notify the shipping company and your
VeriFone representative or service provider immediately.

TERMINAL SETUP
Examining Terminal Features
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 15
Examining
Terminal
Features
Before you continue the installation process, notice the features of the
Vx5xx/Vx610 terminal (see Figure 1).
Figure 1 Vx5xx/Vx610 Terminal Features (Front Panel)
Front Panel
The front panel includes the following features:
•A terminal display, backlit LCD screen.
•Five types of keys:
aA 12-key, telephone-style keypad.
bFour ATM-style function keys, labeled F1 to F4, to the right of the LCD
screen.
cFour unlabeled, programmable function keys above the keypad.
dThree color-coded function keys below the
keypad (icons at right; from left to right: CANCEL,
BACKSPACE/CLEAR, ENTER).
eAn ALPHA key centered at the top of the keypad.
•A magnetic card reader, built into the right side. The icon at right
shows the proper swipe direction, with the stripe down and facing
inward, toward the keypad.
•A green indicator LED indicates power is ON.
•An internal thermal printer.
INTERNAL THERMAL
PRINTER PRINTER COVER RELEASE
ATM-STYLE FUNCTION KEYS
TERMINAL DISPLAY
MAGNETIC CARD READER
PROGRAMMABLE FUNCTION
ALPHA KEY
TELEPHONE-STYLE
ENTER KEY
SMART CARD READER
KEYS
KEYPAD
CANCEL KEY BACKSPACE/CLEAR KEY
GREEN INDICATOR LED
SERRATED METAL
STRIP

TERMINAL SETUP
Examining Terminal Features
16 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
•A smart card reader, built into the front of the terminal. The icon
shown at right indicates proper card position and insertion
direction.
•A SAM (security access module) compartment, built into the bottom of the
terminal. The Vx5xx/Vx610 terminal contains MSAM cardholders to support
multiple stored-value card programs or other merchant card requirements.
Connection Ports
Turn the terminal upside down to view the connection ports. Notice that the ports
are recessed. Different ports are provided to connect the terminal to a
communications line, optional peripheral devices, and the power supply.
Figure 2 shows the connection ports for the Vx510 terminal.
Figure 2 Vx510 Connection Ports (Bottom View)
NOTE VeriFone ships variants of the Vx5xx/Vx610 terminal for different markets. Your
terminal may have a different configuration. The following devices may or may not
be present: a smart card reader, or zero or three MSAM cardholders. However, the
basic processes described in this guide remain the same, regardless of terminal
configuration.

TERMINAL SETUP
Examining Terminal Features
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 17
Figure 3 shows the connection port for the Vx570 terminal.
Figure 3 Vx570 Connection Ports (Back View)
Figure 4 shows the connection ports for the Vx610 terminal.
Figure 4 Vx610 Connection Ports (Bottom and Side Views)
For information on how to attach peripheral devices, see Connecting Optional
Device(s).
WARNING Do not connect the terminal to the power supply until all the peripherals are
attached.

TERMINAL SETUP
Establishing Telephone Line Connections
18 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
Establishing
Telephone Line
Connections
Connect the telephone cord to the communication port on the terminal, then route
it directly to a telephone wall jack (see Figure 5, Figure 6, and Figure 7). This is a
direct connection and the line is dedicated to the terminal.
Figure 5 Vx510 Direct Telephone Connection
Figure 6 Vx570 Direct Telephone Connection

TERMINAL SETUP
Installing the Paper Roll in the Printer
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 19
Figure 7 Vx610 Direct Telephone Connection
Installing the
Paper Roll in the
Printer
A fast, quiet thermal printer is built into the Vx5xx/Vx610 terminal. Before you can
process transactions that require a receipt or record, you must install a roll of
thermal-sensitive paper in the printer.
The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24
inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line
appears on the edge of the paper approximately 18 inches before the end of the
roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one transaction.
WARNING To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA
Certified Telecommunication Line Cord.
NOTE
Vx610 print speed varies depending on battery charge.
CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality VeriFone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.

TERMINAL SETUP
Installing the Paper Roll in the Printer
20 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
To Install a Paper Roll 1Press down on the button located on the side of the terminal to unlatch the
paper roll cover, then lift the cover up and back (see Figure 8).
Figure 8 Opening the Printer Cover
2Remove any partial roll of paper in the printer tray by lifting up (see Figure 9).
3Loosen the glued leading edge of the paper or remove the protective strip
from the new roll of paper. Unwind the paper roll past any glue residue.
Figure 9 Removing Partial Paper Roll
4Hold the roll so the paper feeds from the bottom of the roll (see Figure 10).