VeriFone V200c User manual

Verifone V200c
Payment Terminal
Getting Started Guide

WELCOME!
Thank you for ordering your Verifone V200c payment terminal.
Your terminal is locked for security reasons. This guide explains how to unlock and activate your terminal, and
how to perform transactions.
You will require your Merchant Number, which can be found within your welcome pack or e-mail.
INSTALLATION AND ACTIVATION
1. Turn the V200c over.
2. Remove the backplate by
lifting the tab. The backplate
will separate from the device.
3. Plug the power supply into the
power slot.
4. Plug the Ethernet / CAT5
cable into the LAN port.
Plug the other end of the
Ethernet cable into the router
or your LAN port.
5. Re-attach the backplate so
that the cables match the
photo shown.
6. Plug the power supply unit into
the main socket. The V200c
will start booting up
7. When you see the “Terminal
Locked” screen, key in your
Merchant Number as the
password and press the green
[ENTER] key
8. Press the green [ENTER] key
twice more until the
Sale Screen is displayed.
Your V200c terminal is now ready to take payments.

PERFORMING A SALE
9. While the terminal is on the main
screen, key in the amount for the sale
and press [ENTER] key
10. If tip is configured, select the tip value.
Tip screens will only be shown if tip is
enabled.
11. Total amount = sale amount + tip
amount
12. Present, insert or swipe the payment
card, or, key enter the card number for
MOTO.
13. If cashback is enabled, you will be
prompted to ask if cashback is required.
14. If cashback is required, enter the cash
amount and press [ENTER] key
15. Total amount = sale amount + cashback
amount
16. If card was inserted, enter the PIN.
17. At this stage, the terminal will contact
the acquirer and will provide a result,
e.g. Approved, Declined, Referred
18. You will need to retain the first receipt
for your records.
19. If selected, the second receipt is to be
given to the customer.
20. If the customer’s payment card was
inserted, it can now be removed.
21. The terminal will return to the main
screen,

PERFORMING A REFUND
1. Touch the main logo at the top of
the screen.
This will show the main menu,
select Onetime Transactions then
Select Refund
2. Enter the Supervisor password
3. Enter the refund amount and press
[ENTER] key
4. Present, insert or swipe the
payment card, or, key enter the
card number for MOTO.
5. You will need to retain the first
receipt for your records.
6. If selected, the second receipt is to
be given to the customer.
7. If the customer’s payment card was
inserted, it can now be removed.
8. The terminal will return to the main
screen.
PERFORMING A RECONCILIATION
1. Touch the main logo at the top
of the screen.
2. Select Reports from the menu
and enter the Supervisor
password.
3. Select the acquirer/s to
reconcile.
4. The terminal will connect to
each of the selected acquirers
in turn and transmit your totals.
5. A report will be printed for your
records.