VeriFone Vx-520 Series APACS 40 User manual

VX -520 Series APACS 40
User Guide

The information contained in this document is subject to change without notice. Although
VeriFone has attempted to ensure the accuracy of the contents of this document, this
document may include errors or omissions.
VeriFone and the VeriFone logo are registered trademarks of VeriFone. Other brand names
or trademarks associated with VeriFone’s products and services are trademarks of VeriFone
Inc. All other brand names and trademarks appearing in this manual are the property of
their respective holders.
Contents
Introduction..........................................................4
Terminal Features ..................................................4
Changing Paper Roll ...................................................5
Training Mode ........................................................6
Financial Transactions..................................................7
Sale ............................................................7
Chip and PIN .................................................7
Contactless ..................................................8
Customer Not Present (CNP) / Manual (Keyed) Transaction...............9
Sale with Gratuity ............................................11
Pre-Auth / Pre-Auth Top Up .....................................13
Completion .................................................15
Sale with Cashback ...........................................17
Refund .........................................................19
Chip and PIN ................................................19
Contactless .................................................20
Reports.........................................................21
Reconciliation Report ..........................................21
X and Z reports ..............................................22
VX-520 Series APACS 40 User Guide 3

Introduction
Terminal Features
The illustration below highlights the features of the terminal. The descriptions are detailed
below to help you navigate your way around and there will be references to various
buttons on this terminal throughout the manual. Please note that the chip card insertion
slot can be found the terminal keypad and the multi-directional magnetic card reader is
located on the right hand side of the device.
Internal Thermal Printer
Magnetic Card Reader
ATM-Style Function Keys
Function Keys
Enter Key
Backspace / Clear Key
Chip Card Reader
(under keypad)
Cancel Key
Telephone Style Keypad
Alpha Key
Terminal Display
Contactless Card Reader/
Indicator
Serrated Metal Strip
Printer Door Hatch
4 VX-520 Series APACS 40 User Guide

Changing Paper Roll
1. Hook your nger under the latch and lift up to swing the paper roll cover open.
2. Remove any partial roll of paper in the printer tray by lifting it up.
3. Loosen the glued leading edge of the new paper roll or remove the protective strip.
Unwind the paper roll past any glue residue.
4. Hold the roll so the paper feeds from the bottom of the roll.
5. Drop the paper roll into the printer tray.
6. Pull paper up past the glue residue.
7. Close the paper roll cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper past the glue residue to extend outside the
printerdoor.
8. Tear the paper off against the serrated metal strip in the printer.
VX-520 Series APACS 40 User Guide 5

Training Mode
1. From the main screen, as shown. Use the left
most Purple function key to scroll downthe
menu.
2. Select Supervisor, by pressing the
corresponding function key (F2)
3. The terminal will prompt for the Supervisor
password; once the password has been
entered press the green Enter key.
4. In the Supervisor menu can be found the
Training mode, select the mode by pressing
the corresponding function key (F2)
5. The terminal will prompt to conrm the
activation of Training Mode, select YES by
pressing the corresponding function key (F1).
6. The terminal will take you back out the
Supervisor menu; press the red Cancel key
to get back to the main screen. Down the
left hand side of the screen will be the word
DEMO, to show that the terminal is actively
in demo mode and no live transactions
canbe processed.
To deactivate DEMO mode, follow the steps
above and at step 5 select NO (F2).
20/04/12
16:58:29 Sale
IP Refund
R
eports
↓
R
eversal
F1
F2
F3
F4
D
uplicate
S
upervisor
C
onfig
↓
S
ervices
F1
F2
F3
F4
Password: ******
F1
F2
F3
F4
Supervisor
Training
About
PSTN/IP
F1
F2
F3
F4
Training Yes
No
Training Mode
F1
F2
F3
F4
20/04/12
16:58:29 Sale
R
efund
R
eports
↓
R
eversal
F1
F2
F3
F4
6 VX-520 Series APACS 40 User Guide

Financial Transactions
Sale
Chip and PIN
1. While the terminal is at the main screen,
insert the card into the smart card reader.
2. The terminal will prompt for the transaction
value to be entered. Once the desired
amount is entered press the green Enter key
to conrm. If the value entered is incorrect,
use the yellow Clear key to amend the
transaction value.
3. Hand the terminal to the customer to enter
their PIN. They should press the green Enter
key to conrm their PIN.
4. Once the customer has entered and
conrmed their PIN, the merchant should
receive the terminal back – to continue to get
an AUTH code the merchant must press the
green Enter key.
5. The terminal will contact the acquiring host
for an AUTH code; the terminal will display
the response on the screen.
6. The terminal will print the Merchant copy
of the receipt and prompt remove the card.
The terminal will then prompt to print a
Customer copy, depending if a customer
copy is required press the corresponding
Function key to select Yes or No.
20/04/12
16:58:29 Sale
IP Refund
R
eports
↓
R
eversal
F1
F2
F3
F4
SALE
£0.00
KEY IN AMOUNT
Enter confirms
F1
F2
F3
F4
VISA
Acct# 4562587852364567
Amount: £1.00
To confirm amount
Enter PIN
Or press Cancel
F1
F2
F3
F4
THANK YOU
DO NOT REMOVE CARD
PLEASE RETURN HANDSET
MERCHANT PRESS Enter
F1
F2
F3
F4
VISA
Acct# 4562587852364567
Amount: £1.00
Approved
F1
F2
F3
F4
VISA
Please Remove Card
F1
F2
F3
F4
VX-520 Series APACS 40 User Guide 7

Contactless
**Contactless payments are limited to a
maximum transaction value; please consult with
the acquirer for the transaction ceiling limit.
1. From the main menu screen, start keying in
the transaction value, then press the green
Enter key to conrm the amount
2. The terminal will prompt for either the Chip
card to be inserted in the Smart reader or
the Contactless card to be presented to
the contactless reader above the screen.
Requestthe merchant to tap the contactless
card above the screen, when the card is
presented – all lights should be illuminated
above thescreen.
3. The terminal will display on the screen if the
transaction has been Approved or Declined.
a. Dependant on the transaction value an
additional Signature verication may
berequired.
4. The terminal will print a Merchant copy of
the receipt and then prompt for a customer
copy. If a customer copy is required then
press (F1), or else press (F2)
SALE
£0.00
KEY IN AMOUNT
Enter confirms
F1
F2
F3
F4
Present / Insert Card
£1.00
F1
F2
F3
F4
VISA
Acct# 4562587852364567
Amount: £1.00
Approved
F1
F2
F3
F4
VISA
Yes
No
Print Customer Copy?
F1
F2
F3
F4
8 VX-520 Series APACS 40 User Guide

Customer Not Present (CNP)/ Manual
(Keyed) Transaction
1. From the main screen select Sale (F1).
2. The terminal will prompt for the transaction
value. Once the desired amount has been
keyed in press the green Enter key. If the
value entered is incorrect, use the yellow
Clear key to amend the transaction value.
3. The terminal will request for the card to
be inserted into the smart card reader or
presented to the contactless reader. Ignore
this prompt and start keying in the long
cardnumber.
4. Once the long card number’s been keyed
in the terminal will prompt for expiry date
of the card. Key in the date in the format
shown and then press the green Enter key.
5. The terminal will prompt to check if the
customer is present. If customer is present
then select “Yes” and the terminal will
prompt to take an Imprint of the card.
PressEnter to continue the transaction once
the imprint has been taken. If the customer is
not present select “No”.
20/04/12
16:58:29 Sale
IP Refund
R
eports
↓
R
eversal
F1
F2
F3
F4
SALE
£0.00
KEY IN AMOUNT
Enter confirms
F1
F2
F3
F4
Present / Insert Card
£1.00
F1
F2
F3
F4
SALE
£10.00
Insert, Swipe or Enter Card
Account #:
4444333322221111
F1
F2
F3
F4
SALE
£10.00
Account #: 4444333322221111
Exp Date MM/YY : 12 / 12
Enter expiry date
F1
F2
F3
F4
Yes
Customer Present? No
F1
F2
F3
F4
VX-520 Series APACS 40 User Guide 9

Customer Not Present Continued
1. The terminal will request the CSC (last 3
digits behind the card) the door number at
which the card is registered to, and nally the
numerical digits within the postcode in the
order they appear. If any of these details are
not available then press the green Enter key
to bypass. The terminal will then contact the
host for an Auth code.
2. The terminal will prompt if a customer copy
is required. If YES then press F1, else select
no by pressing F2.
VISA
Enter CSC: 123
F1
F2
F3
F4
Yes
Print Cust Copy? No
F1
F2
F3
F4
10 VX-520 Series APACS 40 User Guide