VeriFone Vx-520 Series APACS 40 User manual

VX -520 Series APACS 40
User Guide

The information contained in this document is subject to change without notice. Although
VeriFone has attempted to ensure the accuracy of the contents of this document, this
document may include errors or omissions.
VeriFone and the VeriFone logo are registered trademarks of VeriFone. Other brand names
or trademarks associated with VeriFone’s products and services are trademarks of VeriFone
Inc. All other brand names and trademarks appearing in this manual are the property of
their respective holders.
Contents
Introduction..........................................................4
Terminal Features ..................................................4
Changing Paper Roll ...................................................5
Training Mode ........................................................6
Financial Transactions..................................................7
Sale ............................................................7
Chip and PIN .................................................7
Contactless ..................................................8
Customer Not Present (CNP) / Manual (Keyed) Transaction...............9
Sale with Gratuity ............................................11
Pre-Auth / Pre-Auth Top Up .....................................13
Completion .................................................15
Sale with Cashback ...........................................17
Refund .........................................................19
Chip and PIN ................................................19
Contactless .................................................20
Reports.........................................................21
Reconciliation Report ..........................................21
X and Z reports ..............................................22
VX-520 Series APACS 40 User Guide 3

Introduction
Terminal Features
The illustration below highlights the features of the terminal. The descriptions are detailed
below to help you navigate your way around and there will be references to various
buttons on this terminal throughout the manual. Please note that the chip card insertion
slot can be found the terminal keypad and the multi-directional magnetic card reader is
located on the right hand side of the device.
Internal Thermal Printer
Magnetic Card Reader
ATM-Style Function Keys
Function Keys
Enter Key
Backspace / Clear Key
Chip Card Reader
(under keypad)
Cancel Key
Telephone Style Keypad
Alpha Key
Terminal Display
Contactless Card Reader/
Indicator
Serrated Metal Strip
Printer Door Hatch
4 VX-520 Series APACS 40 User Guide

Changing Paper Roll
1. Hook your nger under the latch and lift up to swing the paper roll cover open.
2. Remove any partial roll of paper in the printer tray by lifting it up.
3. Loosen the glued leading edge of the new paper roll or remove the protective strip.
Unwind the paper roll past any glue residue.
4. Hold the roll so the paper feeds from the bottom of the roll.
5. Drop the paper roll into the printer tray.
6. Pull paper up past the glue residue.
7. Close the paper roll cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper past the glue residue to extend outside the
printerdoor.
8. Tear the paper off against the serrated metal strip in the printer.
VX-520 Series APACS 40 User Guide 5

Training Mode
1. From the main screen, as shown. Use the left
most Purple function key to scroll downthe
menu.
2. Select Supervisor, by pressing the
corresponding function key (F2)
3. The terminal will prompt for the Supervisor
password; once the password has been
entered press the green Enter key.
4. In the Supervisor menu can be found the
Training mode, select the mode by pressing
the corresponding function key (F2)
5. The terminal will prompt to conrm the
activation of Training Mode, select YES by
pressing the corresponding function key (F1).
6. The terminal will take you back out the
Supervisor menu; press the red Cancel key
to get back to the main screen. Down the
left hand side of the screen will be the word
DEMO, to show that the terminal is actively
in demo mode and no live transactions
canbe processed.
To deactivate DEMO mode, follow the steps
above and at step 5 select NO (F2).
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IP Refund
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eports
↓
R
eversal
F1
F2
F3
F4
D
uplicate
S
upervisor
C
onfig
↓
S
ervices
F1
F2
F3
F4
Password: ******
F1
F2
F3
F4
Supervisor
Training
About
PSTN/IP
F1
F2
F3
F4
Training Yes
No
Training Mode
F1
F2
F3
F4
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efund
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eports
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F2
F3
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6 VX-520 Series APACS 40 User Guide

Financial Transactions
Sale
Chip and PIN
1. While the terminal is at the main screen,
insert the card into the smart card reader.
2. The terminal will prompt for the transaction
value to be entered. Once the desired
amount is entered press the green Enter key
to conrm. If the value entered is incorrect,
use the yellow Clear key to amend the
transaction value.
3. Hand the terminal to the customer to enter
their PIN. They should press the green Enter
key to conrm their PIN.
4. Once the customer has entered and
conrmed their PIN, the merchant should
receive the terminal back – to continue to get
an AUTH code the merchant must press the
green Enter key.
5. The terminal will contact the acquiring host
for an AUTH code; the terminal will display
the response on the screen.
6. The terminal will print the Merchant copy
of the receipt and prompt remove the card.
The terminal will then prompt to print a
Customer copy, depending if a customer
copy is required press the corresponding
Function key to select Yes or No.
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eports
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F1
F2
F3
F4
SALE
£0.00
KEY IN AMOUNT
Enter confirms
F1
F2
F3
F4
VISA
Acct# 4562587852364567
Amount: £1.00
To confirm amount
Enter PIN
Or press Cancel
F1
F2
F3
F4
THANK YOU
DO NOT REMOVE CARD
PLEASE RETURN HANDSET
MERCHANT PRESS Enter
F1
F2
F3
F4
VISA
Acct# 4562587852364567
Amount: £1.00
Approved
F1
F2
F3
F4
VISA
Please Remove Card
F1
F2
F3
F4
VX-520 Series APACS 40 User Guide 7

Contactless
**Contactless payments are limited to a
maximum transaction value; please consult with
the acquirer for the transaction ceiling limit.
1. From the main menu screen, start keying in
the transaction value, then press the green
Enter key to conrm the amount
2. The terminal will prompt for either the Chip
card to be inserted in the Smart reader or
the Contactless card to be presented to
the contactless reader above the screen.
Requestthe merchant to tap the contactless
card above the screen, when the card is
presented – all lights should be illuminated
above thescreen.
3. The terminal will display on the screen if the
transaction has been Approved or Declined.
a. Dependant on the transaction value an
additional Signature verication may
berequired.
4. The terminal will print a Merchant copy of
the receipt and then prompt for a customer
copy. If a customer copy is required then
press (F1), or else press (F2)
SALE
£0.00
KEY IN AMOUNT
Enter confirms
F1
F2
F3
F4
Present / Insert Card
£1.00
F1
F2
F3
F4
VISA
Acct# 4562587852364567
Amount: £1.00
Approved
F1
F2
F3
F4
VISA
Yes
No
Print Customer Copy?
F1
F2
F3
F4
8 VX-520 Series APACS 40 User Guide

Customer Not Present (CNP)/ Manual
(Keyed) Transaction
1. From the main screen select Sale (F1).
2. The terminal will prompt for the transaction
value. Once the desired amount has been
keyed in press the green Enter key. If the
value entered is incorrect, use the yellow
Clear key to amend the transaction value.
3. The terminal will request for the card to
be inserted into the smart card reader or
presented to the contactless reader. Ignore
this prompt and start keying in the long
cardnumber.
4. Once the long card number’s been keyed
in the terminal will prompt for expiry date
of the card. Key in the date in the format
shown and then press the green Enter key.
5. The terminal will prompt to check if the
customer is present. If customer is present
then select “Yes” and the terminal will
prompt to take an Imprint of the card.
PressEnter to continue the transaction once
the imprint has been taken. If the customer is
not present select “No”.
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F1
F2
F3
F4
SALE
£0.00
KEY IN AMOUNT
Enter confirms
F1
F2
F3
F4
Present / Insert Card
£1.00
F1
F2
F3
F4
SALE
£10.00
Insert, Swipe or Enter Card
Account #:
4444333322221111
F1
F2
F3
F4
SALE
£10.00
Account #: 4444333322221111
Exp Date MM/YY : 12 / 12
Enter expiry date
F1
F2
F3
F4
Yes
Customer Present? No
F1
F2
F3
F4
VX-520 Series APACS 40 User Guide 9

Customer Not Present Continued
1. The terminal will request the CSC (last 3
digits behind the card) the door number at
which the card is registered to, and nally the
numerical digits within the postcode in the
order they appear. If any of these details are
not available then press the green Enter key
to bypass. The terminal will then contact the
host for an Auth code.
2. The terminal will prompt if a customer copy
is required. If YES then press F1, else select
no by pressing F2.
VISA
Enter CSC: 123
F1
F2
F3
F4
Yes
Print Cust Copy? No
F1
F2
F3
F4
10 VX-520 Series APACS 40 User Guide

Sale with Gratuity
*Note: This is not a standard feature on a
terminal. To have this feature enabled please call
the helpdesk.
1. From the main screen select Sale (F1).
2. The terminal will prompt for the transaction
value to be keyed in. Key in the desired
transaction value and then press the green
Enter key to conrm. If the amount keyed is
incorrect use the yellow Clear key to amend
the transaction value.
3. The terminal will prompt for the card to be
inserted into the Chip reader.
4. Press any key, and then pass the terminal to
the customer to continue the transaction.
5. The terminal will prompt the customer if they
would like to leave a TIP. If no is selected then
the terminal will continue the transaction as
a normal sale.
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eports
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F1
F2
F3
F4
SALE
£0.00
KEY IN AMOUNT
Enter confirms
F1
F2
F3
F4
Present / Insert Card
£1.00
F1
F2
F3
F4
Press Any Key
Then pass to
Customer
Amount: £1.00
F1
F2
F3
F4
Sale: Yes
£1.00 No
Would you like to
Add A Gratuity?
F1
F2
F3
F4
VX-520 Series APACS 40 User Guide 11

6. If the customer selects Yes in the previous
step, the terminal will provide the customer
3 predened TIP options or the option to
key in a specic amount. The customer must
make their selection by using one of the
Functionkeys.
7. Once the customer has selected the
percentage value or keyed in the specic
amount they would like to leave as a TIP.
The terminal will display a summary of the
transaction. If the customer is not happy with
the nal sum they can select NO (F2) to go
back to step 6.
8. The terminal will display the full transaction
value and prompt for the PIN. Customer
should press the green Enter key to conrm
their PIN.
9. The terminal will contact the acquiring host
for an AUTH code; the terminal will display
the response on the screen.
10. Once the transaction is complete, the
terminal will print a merchant copy and
they customer copy of the receipt, and
prompt for the card to be removed from
theChipreader.
Please Select
Gratuity 5%
Sale: 10%
£1.00 15%
Amount
F1
F2
F3
F4
Summary
Sale: £1.00 Yes
Gratuity: £0.05 No
Total: £1.05
IS THIS CORRECT?
F1
F2
F3
F4
VISA
Acct# 4562587852364567
Amount: £1.05
To confirm amount
Enter PIN
Or press Cancel
F1
F2
F3
F4
VISA
Acct# 4562587852364567
Amount: £1.05
Approved
F1
F2
F3
F4
VISA
Please Remove Card
F1
F2
F3
F4
12 VX-520 Series APACS 40 User Guide

Pre-Auth / Pre-Auth Top Up
*Note: This is not a standard feature on a
terminal. To have this feature enabled please call
the helpdesk.
**Note: The process on the terminal for Pre-
Auth and Pre-Auth Top Up is the same, but Pre-
Auth Top UP should be used if a Pre-Auth has
already been taken on the same card otherwise
Pre-Auth should be used.
1. To complete a Pre-Auth, press the rst
Purple function key to scroll down to the
next menuscreen.
2. Select Pre-Auth New, by pressing F2
functionkey.
3. The terminal will prompt for the amount to
be Pre-Authorised. Key in the amount and
then press the green Enter key to conrm.
4. The terminal will prompt for the card to be
presented to the contactless card reader or
be inserted into the Chip reader.
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eports
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F1
F2
F3
F4
D
uplicate
P
re-Auth New
Pre-Auth Top-up
↓
C
ompleon
F1
F2
F3
F4
PRE-AUTH NEW
£1.00
KEY IN AMOUNT
Enter Confirms
F1
F2
F3
F4
Present / Insert Card
£1.00
F1
F2
F3
F4
VX-520 Series APACS 40 User Guide 13

Pre-Auth transaction process continued
5. If the card is inserted into the Chip reader
the terminal will prompt for a PIN number to
process the transaction.
6. The terminal will contact the acquiring host
for an AUTH code; the terminal will display
the response on the screen.
7. Once the transaction is complete, the
terminal will print a merchant copy and they
customer copy of the receipt, and prompt for
the card to be removed from the Chip reader.
VISA
Acct# 4562587852364567
Amount: £1.00
To confirm amount
Enter PIN
Or press Cancel
F1
F2
F3
F4
VISA
Acct# 4562587852364567
Amount: £1.00
Approved
F1
F2
F3
F4
VISA
Please Remove Card
F1
F2
F3
F4
14 VX-520 Series APACS 40 User Guide

Completion
*Note: This is not a standard feature on a
terminal. To have this feature enabled please call
the helpdesk.
1. To complete a transaction that has been pre-
authorised, press the rst Purple function
key to scroll down to the next menu screen.
2. Select Completion (F4).
3. The terminal will prompt for the full
transaction value. Key in the desired
transaction value and then press the green
Enter key to conrm. If the amount keyed is
incorrect use the yellow Clear key to amend
the transaction value.
4. The terminal will prompt for the card to
be presented or inserted in to the Chip
reader. Ifthe transaction value is above the
ceiling limit for a Contactless transaction
the terminal will prompt for the card to be
inserted into the Chip Reader.
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eports
↓
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eversal
F1
F2
F3
F4
D
uplicate
P
re-Auth New
Pre-Auth Top-up
↓
C
ompleon
F1
F2
F3
F4
COMPLETION
£1.00
KEY IN AMOUNT
Enter Confirms
F1
F2
F3
F4
Present / Insert Card
£1.00
F1
F2
F3
F4
VX-520 Series APACS 40 User Guide 15

5. The terminal will prompt for the original
Pre-Auth authorisation code to be entered.
Keyin the desired code and then press the
green Enter key to conrm. If the Auth
code is incorrect use the yellow Clear key to
amend the number.
6. The terminal will prompt for the original Pre-
Auth transaction value to be entered. Key in
the amount and then press the green Enter
key to conrm. If the amount is incorrect use
the yellow Clear key to amend the number.
7. For a pin transaction the terminal will prompt
for the customer to enter their PIN.
8. The terminal will contact the acquiring host
for an AUTH code; the terminal will display
the response on the screen.
9. Once the transaction is complete, the
terminal will print a merchant copy and they
customer copy of the receipt, and prompt for
the card to be removed from the Chip reader.
COMPLETION
Enter last Auth Code: F1
F2
F3
F4
COMPLETION
Enter last Auth Code:
1235
Total PreAuth Amount:
£1.00
F1
F2
F3
F4
VISA
Acct# 4562587852364567
Amount: £1.00
To confirm amount
Enter PIN
Or press Cancel
F1
F2
F3
F4
VISA
Acct# 4562587852364567
Amount: £1.00
Approved
F1
F2
F3
F4
VISA
Please Remove Card
F1
F2
F3
F4
16 VX-520 Series APACS 40 User Guide

Sale with Cashback
*Note: This is not a standard feature on a
terminal. To have this feature enabled please call
the helpdesk.
** Cash Back is only available on Debit Cards.
1. From the main select Sale (F1)
2. The terminal will prompt for the transaction
value to be keyed in. Key in the desired
transaction value and then press the green
Enter key to conrm. If the amount keyed is
incorrect use the yellow Clear key to amend
the transaction value.
3. The terminal will check to see if Cash Back
is required, if No then select (F2) using the
function keys and the transaction will follow
a standard sale process. If Yes is selected the
terminal will prompt for the Cash back Value.
4. Key in the desired Cash Back transaction
value and then press the green Enter key
to conrm. If the amount keyed is incorrect
use the yellow Clear key to amend the
transaction value.
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eports
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eversal
F1
F2
F3
F4
SALE
£0.00
KEY IN AMOUNT
Enter confirms
F1
F2
F3
F4
Yes
Cashback req’ed? No
F1
F2
F3
F4
VISA
Acct# 4562587852364567
Amount: £1.00
Cash: £5.00
F1
F2
F3
F4
VX-520 Series APACS 40 User Guide 17

5. The terminal will show a summary of the
transaction, if the totals are correct then
press the green Enter key to continue the
transaction or press the Red cancel key
toabort.
6. The terminal will display the full transaction
value and prompt for the PIN. Customer
should press the green Enter key to conrm
their PIN.
7. The terminal will contact the acquiring host
for an AUTH code; the terminal will display
the response on the screen.
8. Once the transaction is complete, the
terminal will print a merchant copy and they
customer copy of the receipt, and prompt for
the card to be removed from the Chip reader.
VISA
Acct# 4562587852364567
Amount: £1.00
Cash: £5.00
Total: £6.00
Enter to Connue
F1
F2
F3
F4
VISA
Acct# 4562587852364567
Amount: £6.00
To confirm amount
Enter PIN
Or press Cancel
F1
F2
F3
F4
VISA
Acct# 4562587852364567
Amount: £6.00
Approved
F1
F2
F3
F4
VISA
Please Remove Card
F1
F2
F3
F4
18 VX-520 Series APACS 40 User Guide

Refund
Chip and PIN
1. From the main screen select Refund (F2).
2. The terminals will prompt for a supervisor
code to proceed with the refund.
3. The terminal will prompt for the transaction
value. Once the desired amount has been
keyed in press the green Enter key. If the
value entered is incorrect, use the yellow
Clear key to amend the transaction value.
4. The terminal will prompt for the card to be
presented or inserted. Insert the card into the
smart card reader.
5. The customer will be required to enter their
PIN, the terminal will call the acquiring host
for an AUTH code.
6. Once the AUTH code has been received the
terminal will print off a merchant copy of
the transaction, and then prompt to see if a
customer copy is required.
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eports
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eversal
F1
F2
F3
F4
Refund
Password: ******
F1
F2
F3
F4
Refund
£0.00
KEY IN AMOUNT
Enter Confirms
F1
F2
F3
F4
Present / Insert Card
£1.00
F1
F2
F3
F4
VISA SALE
Acct# 4444333322221111
Amount: £10.00
To confirm amount Enter Pin
Or press Cancel
F1
F2
F3
F4
VX-520 Series APACS 40 User Guide 19

Contactless
1. From the main menu select Refund (F2)
2. The terminals will prompt for a supervisor
code to proceed with the refund.
3. The terminal will prompt for the transaction
value. Once the desired amount has been
keyed in press the green Enter key. If the
value entered is incorrect, use the yellow
Clear key to amend the transaction value.
4. The terminal will prompt for the card to be
presented or inserted. Request the customer
to present their card to the contactless card
reader above the screen.
5. Once the terminal has authorised the
transaction, a merchant receipt with print
and the terminal will prompt to see if a
customer copy is required.
SALE
£0.00
KEY IN AMOUNT
Enter confirms
F1
F2
F3
F4
Present / Insert Card
£1.00
F1
F2
F3
F4
VISA
Acct# 4562587852364567
Amount: £1.00
Approved
F1
F2
F3
F4
VISA
Yes
No
Print Customer Copy?
F1
F2
F3
F4
20 VX-520 Series APACS 40 User Guide