VeriFone Vx-520 Series APACS 40 User manual

AUTHENTICATION AND ACTIVATION
In order for the terminal to be fully activated for first time use, the terminal must be Authenticated.
This must be completed with either a phone line or Ethernet cable.
Use the following instructions to activate the terminal if the terminal displays the following message:
Authentication
Authentication Code:
METHOD 1
• Key in 8 ALPHA ALPHA ALPHA 0 3 2 8 2 0 1 4 0 then press ENTER
• Key in your business ZIP Code then press ENTER
• Terminal will display “Activated” and prints a confirmation receipt
Use the following instructions to activate the terminal if the terminal displays the following message:
METHOD 2
Must Authenticate
• Press Enter then Press F2 for Setup
• Type in the password 1 ALPHA ALPHA 6 6 8 3 1 ENTER
• Press F2 for Authentication
• Key in 8 ALPHA ALPHA ALPHA 0 3 2 8 2 0 1 4 0 then press ENTER
• Key in your business ZIP Code then press ENTER
• Terminal will display “Activated” and prints a confirmation receipt
COMMON ERROR CODES
CODE DESCRIPTION ACTION
BAD ACCNT#
BATCH FULL
CLOSE BATCH
EMPTY BATCH
EXPIRED CARD
INVALID ACCNT#
INVALID AMOUNT
INVALID CLRK ID
VOID NOT ALLOWED
The card number being used does not pass
the LUHN check.
Retry, if error persists, ask for
another form of payment.
The terminal has reached batch transaction capacity
The batch is more than 90% full
Cannot perform requested function - batch is empty
The card’s expiration date has passed.
The 4 digits keyed don’t match the account number
from the card’s magnetic stripe.
The amount entered is invalid
The clerk number keyed has not been logged in.
The user tried to void an already voided transaction.
Perform batch settlement
Perform batch settlement
No Action
Retry, if error persists, ask for
another form of payment
Retry, if error persists, ask for
another form of payment
Re-key the dollar amount
Login through Clerk Setup.
No Action
Verifone VX520
Quick Reference Guide
KEYS
Far Left Purple Key:
More/Scroll
Middle Left Purple Key:
Tip Adjust
Red Key:
Cancel/ go back
to previous screen
Yellow Key:
Backspace
Green Key:
Enter/ Confirm
Middle Right Purple Key:
Reprint Receipt
Far Right Purple Key:
Reports
Gray Middle Key
Alpha
INCLUDED IN YOUR BOX
• Verifone VX520 Terminal
• Power Supply
• IP Cabling - Phone Line | Ethernet
• Quick Reference Guide
• A Roll of Paper
Merchant Support
888-708-8019
[email protected]
www.rev19.net/support

Verifone VX520 Quick Reference Guide
CREDIT SALE
PIN DEBIT SALE
• Press F2 for Sale
• Enter clerk/server ID and press Enter
•Enter sale amount and press Enter
• Enter tip amount and press Enter
• Press F1 Yes to confirm amount
• Insert, swipe, or tap customer card
• Press F1 for Credit
• Terminal dials out and receipt prints
PHONE/MAIL ORDER
• Press the purple Scroll button
•Press F3 for Phone Order
• Enter clerk/server ID and press Enter
•Enter sale amount and press Enter
• Enter tip amount and press Enter
• Press F1 Yes to confirm amount
• Manually enter card number and press Enter
• Enter expiration date(MMYY) and press Enter
• Select No to confirm the card is not present
• Select Yes if card has a CVV code, press Enter
If no, select Enter and one of the following:
F1 (Not Present), F2 (Ureadable) F3 (Not Provided)
• Enter address and press Enter, or press Enter to bypass
• Enter Zip Code, press Enter or press Enter to bypass
• Terminal Dials out, receipt prints
• Press F2 for Sale
• Enter clerk/server ID and press Enter
•Enter sale amount and press Enter
• Enter tip amount and press Enter
• Press F1 Yes to confirm amount
• Insert, swipe, or tap customer card
• Press F2 for Debit
• Customer types PIN number and press Enter
• Terminal dials out and receipt prints
TIP ADJUST
• Press the purple Tip button
•Select a search option:
F1 Server, F2 Amount, F3 Account, F4 Invoice
• Enter retrieval information and press Enter
• Press F1 for Adjust
• Enter new tip amount and press Enter
• Terminal displays Approved
• Press red Cancel button two times for search
menu or three times to return to main screen
EBT SALE
• Press F2 for Sale
• Enter clerk/server ID and press Enter
•Enter sale amount and press Enter
• Press F1 Yes to confirm amount
• Swipe customer card
• Press F3 for EBT
• Select Transaction type: F1 Voucher, F2 Food
stamps, or F3 Cash Benefits
• Customer types PIN number and press Enter
• Terminal dials out and receipt prints
EBT BALANCE INQUIRY
• Press the purple Scroll button twice
•Press F4 for EBT Bal Inquiry
•Swipe/manually enter card and press Enter
• Press F1 for cash or F2 for Food
• Customer types PIN number and press Enter
• Terminal dials out and receipt prints
REFUND
• Press F3 for Refund
•Enter the refund amount and press Enter
• Press F1 Yes to confirm amount
• Insert, swipe, or tap customer card
• Press Enter
• Terminal dials out and receipt prints
VOID
• Press F4 for Void
•Press F1 to void most recent transaction or
F2 to search for a transaction
• Press F1 to search by invoice number or
F2 to search by a card’s last 4 digits
• Enter either the invoice number or last 4 digits
of the card and press Enter
• Verify the transaction amount and press F1
• Terminal dials out and receipt prints
SETTLEMENT
• Press the purple Scroll button one time
•Press F2 for Settlement
• Terminal dials out and receipt prints
AUTHORIZATION ONLY
• Press the purple Scroll button one time
•Press F3 for Auth Only
• Enter the transaction amount and press Enter
• Press F1 Yes to confirm amount
• Insert, Swipe, or Tap customer card
• Terminal dials out and receipt prints
REPORTS
• Press the purple Reports button
• Choose Report to print, use More to access
more report options
• Totals Report
• Details Report
• Store Fwd Rpt
• Follow terminal prompt
• Report Prints
ADD SERVER/ CLERK
• Press Enter to access configuration menu
•Press F3 Servers
• Press F4 Add Server
• Type password :1 Alpha Alpha 6 6 8 3 1 Enter
• Enter desired server number, press Enter
• Enter password, press Enter
• Reenter password to verify, press Enter
Verifone VX520 Quick Reference Guide