VeriFone UX700 ML User manual

Verifone Part Number DOC184-012-EN-A, Revision A
UX700 ML
Installation Guide

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supplied “As-Is.”
Verifone, Inc.
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www.verifone.com
Verifone Part Number DOC184-012-EN-A, Revision A
UX700 ML Installation Guide
© 2023 Verifone, Inc.
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UX700 ML INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CHAPTER 2
Setup Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Choosing Mounting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Inspecting the Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
To Enable Service Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Disconnecting Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Mounting the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting to the IO Block (Orange Dongle) . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Multi-Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
CHAPTER 3
Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Contactless Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

CONTENTS
UX700 ML INSTALLATION GUIDE 4
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Physical Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Camera/Barcode Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 4
Maintenance and
Cleaning
General Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Cleaning and sanitizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Smart Card Reader Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Magnetic Stripe Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CHAPTER 5
Verifone Service
and Support
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Stand Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
CHAPTER 6
Troubleshooting
Guidelines
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 27
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

UX700 ML INSTALLATION GUIDE 5
PREFACE
This guide is the primary source of information for setting up and installing the
UX700 ML (Multilane) unit.
Audience
This guide is useful for anyone installing the UX700 ML device.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the device.
Chapter 2, Setup. Explains setup and installation of the device, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Lists the power requirements and dimensions of the
device.
Chapter 4, Maintenance and Cleaning. Explains the maintenance of the device.
Chapter 5, Verifone Service and Support. Provides information on contacting your
Verifone service provider and information on how to order accessories or
documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation.
Related
Documentation
To learn more about the card reader and controller device, refer to the following
set of documents and their associated Verifone Part Numbers (VPNs).
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
UX700 Certifications and Regulations VPN DOC184-002-EN
UX700 ML Quick Installation Guide VPN DOC184-013-EN
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross-referenced.
See Conventions and
Acronyms.
The pencil icon is used to
highlight important information.
If exchanging cables, use a
Verifone-approved cable.
NOTE

PREFACE
Conventions and Acronyms
UX700 ML INSTALLATION GUIDE 6
Acronym Definitions
Various acronyms are used in place of full definitions.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
Using an incorrectly rated power
supply can damage the unit or
cause it to malfunction.
The lightning symbol is used as
a warning when a bodily injury
might occur.
For safety, do not string cables
or cords across a walkway.
Table 1 Document Conventions
Convention Meaning Example
CAUTION
WARNING
Acronym Definitions
Acronym Definitions
COM Communications port
CTLS Contactless
CTS Clear to Send
DDRAM Double Data Rate Random Access Memory
HW Hardware
LCD Liquid Crystal Display
MDB Multi-Drop Bus
MSR Magnetic Stripe Card Reader
NAND-flash Non-volatile storage technology
NFC Near Field Communications
PCI Payment Card Industry
PIN Personal Identification Number
PTS PIN Transaction Security
RF Radio Frequency
RS-232 Recommended Standard 232
RTS Request to Send
SAM Secure Access Module
SRED Secure Reading and Exchange of Data
USB Universal Serial Bus
VM Vending Machine
VPN Verifone Part Number
WAN Wide Area Networks

UX700 ML INSTALLATION GUIDE 7
CHAPTER 1
Device Overview
The Verifone UX700 ML (Multilane) is a powerful device used in various
unattended scenarios including vending, ticketing, parking, and petrol station. The
UX700 ML can be used either as iPOS payment interface or as a Kiosk Payment
Interface. It can operate both as an independent primary control device or as a
companion device to process payment transactions.
The Verifone UX700 ML device supports all payment methods - magnetic stripe,
insert, EMV, and NFC/Contactless Reader, including Apple Pay, Google Pay, and
Samsung Pay mobile wallets. The easy-to-read color touch screen supports all
payment related user interactions and keypad for secure PIN entry.
It has the ability to run Android applications, like loyalty and inventory. It also
enables clients to remotely monitor and update their devices using Verifone’s
estate management solution. The UX700 ML device supports Bluetooth and Wi-Fi
and meets PCI-PTS 6.X SRED requirements for maximum security. This chapter
provides a brief description of the UX700 ML device.

DEVICE OVERVIEW
UX700 ML INSTALLATION GUIDE 8
Figure 1 UX700 ML Device
UX700 ML device is a multipurpose device which supports different solutions like
iPOS and Pole mounting.
Figure 2 UX700 ML Device - Pole Mounting

DEVICE OVERVIEW
Features and Benefits
UX700 ML INSTALLATION GUIDE 9
Figure 3 UX700 ML Device - iPOS
Features and
Benefits
Following are the features and benefits of UX700 ML Device.
Ease of Use •5” LCD for unlimited application possibilities and easy readability under
various lighting conditions.
•Touchscreen for icon-based applications or electronic signature capture
support.
•Magnetic stripe card reader for optimal card reading.
Performance and
Durability
•Fast transactions due to powerful ARM Cortex A53 64-bit processor.
•2GB RAM/16GB ROM, SD card slot size that supports up to 2TB SD memory.
Security •Incorporates tamper-sensing circuitry to detect unauthorized intrusion and
supports a broad spectrum of software-based security features.
•PCI-PTS 6.X approved for debit and other PIN-based transactions.
•EMV Level 1 Type approval.
•Supports reliable security features including TLS, VeriShield file,
authentication and VeriShield Protect to help prevent fraud and other
intrusions.
Contactless
Capability
•Advanced contactless architecture that future-proofs investment with a single
contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.
•Accepts EMV, NFC, QR Code and mag-stripe contactless payments as well as
PIN-based transactions.
Communication
Technology
•Bluetooth: Simple, plug-and-play installation for locations that need the short-
range wireless capability. Eddystone and iBeacon profiles are also supported.
•Dual-band Wi-Fi.
Connectivity •USB-C port

UX700 ML INSTALLATION GUIDE 10
CHAPTER 2
Setup
This chapter describes the setup procedure for the UX700 ML in the following
sections:
•Contactless Considerations
•Selecting Unit Location
•Unpacking the Shipping Carton
•Inspecting the Connection Port
•Mounting the Device
•Connecting to the IO Block (Orange Dongle)
•Using the Smart Card Reader
•Using the Device
•Using the CTLS Reader
Contactless
Considerations
The contactless antenna is located around the display. Ensure that the metallic
objects such as frame case is kept at a minimum distance of 20 mm away from
the edge of the device.
CAUTION
Using an enclosed metal frame may negatively affect contactless performance.

SETUP
Selecting Unit Location
UX700 ML INSTALLATION GUIDE 11
Selecting Unit
Location
Use the following guidelines when selecting a location for your device.
•Select a location convenient for the customer.
•Avoid dusty, hot, or damp locations.
•To minimize data reading or writing errors, pick a location free from magnetic
interference. Choose a spot a safe distance away from objects or units that
generate magnetism.
Choosing Mounting
Location
Choose a mounting location that has good access to both card insertion into the
chip reader and has enough space to swipe the card through the MSR reader.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The device is a secure product. Tampering causes it to
cease to function or to operate in an unsecured manner. See how to identify signs
of tampering in section Periodic Inspection.
To Unpack the
Shipping Carton 1Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
2Remove and inspect the shipping carton box. The carton box includes the
following:
•Device
•2 screws
3Remove all plastic wrapping from the device and components.
4Remove the clear protective film from the display.
5Save the shipping carton and packing material for future repacking or moving
of the device.
Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering
include:
•Wires protruding out of the device.
•Foreign objects inserted into the smart card slot or magnetic stripe slot.
NOTE
The front panel of the device meets the IP53 standards.
WARNING
Ne pas utiliser un appareil qui a été altéré ou endommagé. Cet appareil est
équipé d'étiquette d'inviolabilité. Si une étiquette ou d'un composant semble être
endommagé, en aviser immédiatement la compagnie maritime et votre
représentant Verifone ou prestataire de services.
Do not use a tampered or damaged unit. The device comes equipped with
tamper-evident labels. If a label or component appears damaged, please notify
the shipping company and your Verifone service provider immediately.

SETUP
Inspecting the Connection Port
UX700 ML INSTALLATION GUIDE 12
•Any bumps in the casing below the mag stripe slot and any noticeable
additional mag stripe head from the side.
•Signs of damage to the tamper-evident labels.
•A Tamper Warning message on the device display.
If any device is found to have been tampered with, please remove it from service
immediately, keep it available for a potential forensics’ investigation, and notify
your company security officer and your local Verifone representative or service
provider. To contact Verifone, please see Verifone Service and Support.
Inspecting the
Connection Port
The device has dedicated port that routes down to connect to the IO block
(Orange Dongle).
To Connect the
Terminal Power
Supply
The UX700 ML device can be powered from two different PSUs used in different
connection modes. One from IO HUB (PWR159-002-01-B (4pin plug)) and
another from IO block (Orange Dongle) (PWR445-001-01-A (DC jack)). The
cables used for IO HUB and IO Block (Orange Dongle) are CBL900-003-01-A and
CBL184-700-05-A (Orange Cable) respectively.

SETUP
Inspecting the Connection Port
UX700 ML INSTALLATION GUIDE 13
Figure 4 UX700 ML - IO HUB Connection
Figure 5 UX700 ML - IO Block (Orange Dongle) Connection
58-,
!
"
TIP
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.

SETUP
Mounting the Device
UX700 ML INSTALLATION GUIDE 14
To Enable Service
Switch
This service switch is used to select safe boot for the Android processor.
Service switch:
During power up, press and hold the service switch to access the Android
Processor boot loader. Or press service switch to start the Android Sysmode
application.
Figure 6 EDL switch
EDL (emergency download) switch:
This switch is used to access the Android Processor Emergency Download mode.
Disconnecting
Cables
To disconnect cables, use the same steps described above in reverse. If
exchanging cables, use Verifone-approved cables. See Accessories and
Documentation for cable part numbers and ordering information.
Mounting the
Device
Use the following procedure to mount the UX700 ML to a stand base.
To mount the unit •Insert the cable from below the stand base as shown in Figure 7-1.
•Pull the cable up and insert it into the hole of the stand base as shown in
Figure 7-2.
•Insert the cable into the UX700 ML port as shown in Figure 7-3.
NOTE
These switches should be used only by the authorised service centers.

SETUP
Connecting to the IO Block (Orange Dongle)
UX700 ML INSTALLATION GUIDE 15
•UX700 ML device can now be connected to the stand base as shown in Figure
7-4.
•Tighten the screws as shown in Figure 7-5 (A), and put the cover back to the
stand base as shown in Figure 7-5 (B).
•Close the cover of the stand base and tighten the two screws below the stand
base as shown in Figure 7-6.
Figure 7 Mounting the UX700 ML
Connecting to
the IO Block
(Orange Dongle)
IO Block (Orange Dongle) can be ordered separately. There are four ports on the
IO block (Orange Dongle), two LAN ports, one charging port, and a USB-C port to
insert the orange cable.
To Connect to the IO
Block (Orange
Dongle)
•Connect one end of the cable (Orange Cable) to the IO block (Orange Dongle)
as shown in Figure 8-A.
•Rotate the cable screw clockwise as shown in Figure 8-B.
•Connect the other end of the cable to the UX700 ML device.
!
!
"



SETUP
Using the Smart Card Reader
UX700 ML INSTALLATION GUIDE 16
Figure 8 Connecting to the IO Block (Orange Dongle)
Using the Smart
Card Reader
Insert the smart card to proceed with the EMV transaction. EMV supports credit
card and debit card transactions.
To Conduct a Smart
Card Transaction 1Position the smart card with the contacts facing upward (see Figure 9).
2Insert the card into the reader slot in a smooth, continuous motion until it seats
firmly.
3Wait for the application to indicate a completed transaction before removing
the card. Premature card removal invalidates the transaction.
Figure 9 Inserting a Smart Card
58-,
!
"
WARNING
Vous allez perdre des fichiers de données de la transaction n'est pas encore en
mémoire si il ya une perturbation dans l'alimentation lors d'une transaction.
You will lose transaction data files not yet stored in memory if there is a disruption
in power supply during a transaction.

SETUP
Using the Device
UX700 ML INSTALLATION GUIDE 17
Using the Device
Card transaction procedures vary depending on the application. Verify the proper
procedure with your application provider before performing a card transaction.
Using the Multi-Card
Reader
The UX700 ML supports magnetic stripe cards as well as smart cards. Use the
following steps in conducting UX700 ML card transactions.
To conduct a Card
Transaction 1Position the card with the magnetic stripe facing backward.
2To ensure a proper read of the magnetic swipe card, insert the magnetic card
from the side of the device, as shown in Figure 10.
Figure 10 Using the Multi-Card Reader
3Swipe the card through the magnetic card reader.
4If using a card, insert the card and follow the on-screen instructions before
removing the card.
WARNING
You will lose transaction data files not yet stored in memory if there is a disruption
in power supply during a transaction.
NOTE
With magnetic stripe cards, swipe completes the transaction.
CAUTION
Lorsque vous utilisez une carte, laissez la carte dans le lecteur jusqu'à ce que la
transaction est terminée.
Retrait prématuré peut annuler la transaction.
When using a card, leave the card in the reader until the transaction is complete.
Premature card removal can void the transaction.

SETUP
Using the CTLS Reader
UX700 ML INSTALLATION GUIDE 18
Using the CTLS
Reader
The UX700 ML device supports contactless credit or debit card transactions. To
perform a contactless transaction, gently tap the card or hold the card on the
surface of the display on the contactless logo.
Figure 11 Using the CTLS Reader

UX700 ML INSTALLATION GUIDE 19
CHAPTER 3
Specifications
This chapter discusses the power requirements and dimensions of the UX700 ML
device.
Unit Power
Requirements
•Operating Voltage: 9V DC- 43V DC
•Idle Power:
•3W (50% backlight) = 12V/0.25A
•Typical Power:
•CTLS read: 4.5W (Idle Power + 1.5W)
Temperature
•Operating Environment:
•Temperature: -30°C to 70°C (-22°F to 158°F)
•Relative humidity: 5% to 90% RH non-condensing, IP65 / IK08
•Storage temperature: -30°C to 80°C (-22°F to 176°F)
Memory
•2 GB SDRAM
•16 GB Flash
•Micro SD expansion - compliant with SD3.0 standard
Magnetic Card
Reader
•Triple track MSR
Smart Card
Reader
•Partial insertion
•Card conserving plated landing contacts
•ISO 7810, 7813 smart card reader
Contactless
Card Reader
•EMV CTLS Level 1 and Level 2 Type Approval
•Supports contactless cards as well as NFC phones, supporting the following
protocols:
•ISO 14443 A&B
NOTE
If this device is to be used in any environment where the temperature range
exceeds the product’s operating temperature, it is the responsibility of the
integrators to ensure that the ambient environment is controlled in such a way to
ensure that the product operates within the specified temperature range.

SPECIFICATIONS
SAM Card Reader
UX700 ML INSTALLATION GUIDE 20
•MiFare (MiFare + / DESfire)
•ISO 18092 Active Communications (NFC - peer-to-peer mode)
•FeliCa
•PayPass
•payWave
SAM Card
Reader
•Three Security Access Modules (SAMs) card slots
Display
•5” screen size
•720 x 1280 HD resolution
•IPS LCD touchscreen
External
Dimensions
•Length: 55 mm (2.16”)
•Width: 106.60 mm (4.19”)
•Height: 146 mm (5.75”)
•Weight: 520g
Processor
•Quad Core Cortex A53, 1.3GHz
Keypad
•On-screen
Payment
•MSR
•SCR
•CTLS
•QR Code
Multimedia
•Speaker, audio jack with microphone connection
•Integrated microphone; HD video decode
Communication
•Bluetooth® 4.2 BLE
•Dual band Wi-Fi 802.11a/b/g/n
Physical
Interface
•USB-C port
Camera/Barcode
Scanner
•2 MP (Front camera)
•QR code scanning