Yealink SIP-T54W User manual

Hosted PBX
Yealink SIP-T54W Gigabit Colour IP Phone
QUICK START GUIDE

COGECO BUSINESS | YEALINK SIPT54W GIGABIT COLOUR IP PHONE
Table of
Contents
Getting Started With Hosted PBX 2
Setting Up Voice Mail Greetings from Your Phone 2
Basic Phone Features 3
Placing a Call 3
Answering a Call 3
Ending a Call 3
Redial 4
Call Mute and Un-Mute 4
Call Hold and Resume 4
Call Transfer 4
Call Forward 5
Call Conference 5
Speed Dial 5
Voice Message 6
Customizing Your Phone 6
Call History 6
Contact Directory 6
Volume Adjustment 7
Ring Tones 7
Auto Attendant Greetings 7
Headset
Speakerphone
Redial
Mute
Hold
Transfer
Message
Volume

COGECO BUSINESS | YEALINK SIP-T54W GIGABIT COLOUR IP PHONE 2
Introduction
Geing Started With Hosted PBX
Seing Up Voice
Mail Greetings
From Your Phone
Welcome to Cogeco's business phone service. This handy guide will take you
through all of the Yealink SIP-T54W Gigabit Colour IP Phone features, including
setting up your voicemail, conference calls and customizable settings. We've
also included useful, time-saving tips throughout this guide.
Let's get started.
1. Dial feature code *98 or tap .
2. Enter a PIN of your choice (at least 6 digits)
3. Re-enter PIN to confirm
4. Upon hearing the system voice prompt, record your name
5. Press # to confirm
6. Setting up the Greetings
Choose one of the following options:
• Press 1 to record a personal greeting. Follow the voice prompts to
complete the recording.
• Press 2 to select system generated greetings that include your name.
Greeting is automatically created.
• Press 3 to select system generated greetings that include your phone
number. Greeting is automatically created.
• Press 4 to select system generated greetings that include both your
name and telephone number. Greeting is automatically created.
Press the pound key (#) to confirm.
After 3 unsuccessful attempts to log in, you will be locked out. Please
contact technical support at 1-855-440-5602. Accessing the Voice Portal
from a remote location is not offered.
VoIP 9-1-1 Service features may differ from traditional wireline 9-1-1
services. Visit cogeco.ca/911 for more information.

COGECO BUSINESS | YEALINK SIP-T54W GIGABIT COLOUR IP PHONE 3
Placing a Call
Answering a Call
Basic Call Features
Using the handset:
1. Pick up the handset.
2. Enter the number, and then
press the Send soft key.
Using the speakerphone:
1. With the handset on-hook,
press .
2. Enter the number, and then
press the Send soft key.
Using the handset: Pick up the handset.
Using the speakerphone: Press .
Using the headset: Press .
Using the headset:
1. With the headset connected,
press to activate the
headset mode.
2. Enter the number, and then
press the Send soft key.
Tips: During a call,
you can alternate
between the headset,
hands-free speaker
phone and handset
modes by pressing
the Headset key, the
Speakerphone key
or by picking up the
handset. Headset
mode requires a
connected headset.
Tips: You can reject
an incoming call by
pressing the Reject
soft key.
Ending a Call
Using the handset:
Hang up the handset or press the
EndCall soft key.
Using the speakerphone:
Press or the EndCall soft key.
Using the headset:
Press the EndCall soft key.

COGECO BUSINESS | YEALINK SIP-T54W GIGABIT COLOUR IP PHONE 4
Redial
Call Mute and
Un-Mute
Call Hold and
Resume
Call Transfer
• Press to enter the Placed Call list, press or to select the
desired entry, and then press or the Send soft key.
• Press twice when the phone is idle to dial out the last dialed number.
• Press to mute the microphone during a call.
• Press again to un-mute the call.
To place a call on hold:
Press or the Hold soft key
during an active call.
You can transfer a call in the following ways:
To resume the call, do one of
the following:
If there is only one call on hold, press
or the Resume soft key.
If there is more than one call on
hold, press or to select the
desired call, and then press or
the Resume soft key.
Blind Transfer
1. Press or the Transfer soft key
during an active call. The call is placed
on hold.
2. Enter the number you want to
transfer to.
3. Press or the Transfer soft key.
Semi-Attended Transfer
1. Press or the Transfer soft key
during an active call. The call is placed
on hold.
2. Enter the number you want to
transfer to, and then press .
3. Press or the Transfer soft key
when you hear the ring-back tone.

COGECO BUSINESS | YEALINK SIP-T54W GIGABIT COLOUR IP PHONE 5
Call Forward
Call Conference
Speed Dial
To enable call forwarding, dial feature code *72 followed by the number you want
to forward your number to.
To disable call forwarding, dial feature code *73.
1. Press the Conference soft key during an active call.
The call is placed on hold.
2. Enter the number of the second party, and then press the Send soft key.
3. Press the Conference soft key again when the second party answers.
All parties are now joined in the conference.
4. Press the EndCall soft key to disconnect all parties.
To configure a Speed Dial key:
1. Press the Menu soft key when
the phone is idle, and then select
Features->DSS Keys.
2. Select the desired DSS key, and
then press the Enter soft key.
3. Select Speed Dial from the Type
field, select the desired line from
the Account ID field, enter a label
in the Label field and enter the
Attended Transfer
1. Press or the Transfer soft key
during an active call. The call is placed
on hold.
2. Enter the number you want to
transfer to, and then press .
3. Press or the Transfer soft key
when the second party answers.
Tips: You can split the
conference call into
two individual calls
by pressing the Split
soft key.
number in the Value field.
4. Press the Save soft key to accept
the change.
To use the Speed Dial key:
Press the Speed Dial key to dial out
the preset number.

COGECO BUSINESS | YEALINK SIP-T54W GIGABIT COLOUR IP PHONE 6
Voice Message
The message waiting indicator on the idle screen indicates that one or more
voice messages are waiting at the message center. The power indicator LED
slowly flashes red.
To listen to voice messages:
1. Press or the Connect soft key.
2. Follow the voice prompts to listen to your voice messages.
Call History
Customizing Your Phone
1. Press the History soft key when
the phone is idle, press or
to scroll through the list.
2. Select an entry from the list,
you can do the following:
• Press the Send soft key to
call the entry.
• Press the Delete soft key to
delete the entry from the list.
If you press the Option soft key,
you can also do the following:
• Select Detail to view detailed
information about the entry.
• Select Add to Contacts to add
the entry to the local directory.
• Select Add to Blacklist to add
the entry to the blacklist.
• Select Delete All to delete all
entries from the list.
Contact Directory
To add a contact:
1. Press the Directory soft key when the phone is idle, and then select
All Contacts.
2. Press the Add soft key to add a contact.
3. Enter a unique contact name in the Name field and contact numbers in
the corresponding fields.
4. Press the Save soft key to accept the change.
To edit a contact:
1. Press the Directory soft key when the phone is idle, and then select
All Contacts.
2. Press or to select the desired contact, press the Option soft key
Tips: You can add
contacts from call
history easily. For more
information, refer to
Call History above.

COGECO BUSINESS | YEALINK SIP-T54W GIGABIT COLOUR IP PHONE 7
Volume Adjustment
Ring Tones
Auto Aendant
Greetings
• Press during a call to
adjust the receiver volume of the
handset/speakerphone/headset.
1. Press the Menu soft key when
the phone is idle, and then select
Basic->Sound->Ring Tones.
2. Press or to select
Common or the desired account
and then press the Enter soft key.
Dial the Auto Attendant (AA) phone number
(E.g. 51#, 52#, 53# provided by Cogeco)
Upon hearing the IVR Prompt, press/key-in *6. Enter PIN followed by #
(E.g. 1234#)
If entering the system for the first time, it will give you the option of choosing
your PIN (a minimum of 4 digits is recommended). Re-enter the new PIN to
confirm, followed by #.
• Press when the phone
is idle to adjust the ringer volume.
and then select Detail from the prompt list.
3. Edit the contact information.
4. Press the Save soft key to accept the change.
To delete a contact:
1. Press the Directory soft key when the phone is idle, and then select All
Contacts.
2. Press or to select the desired contact, press the Option soft key and
then select Delete from the prompt list.
3. Press the OK soft key when the LCD screen prompts “Delete selected item?”.
3. Press or to select the
desired ring tone.
4. Press the Save soft key to accept
the change.

COGECO BUSINESS | YEALINK SIP-T54W GIGABIT COLOUR IP PHONE 8
To Record & Edit recordings for Business and Non-Business hours
Press 1
To change the configuration of your automated attendant
Press 1
To turn on/off your automated attendant
Press 2
To record or edit announcements used for your business-hours menu
• Press #to record your initial greeting
• When finished recording press #
• Press 1 to save the recording
• Press 2 to re-record/override
• Press 3 to exit
• Press 4 to continue recording
Press 3
To record or edit announcements used for your non-business-hours menu.
(Note: this option will be only available if you have your attendant configured
by Cogeco to provide your callers with options during Non-Business hours)
• Press #to record your initial greeting
• When finished recording press #
• Press 1 to save the recording
• Press 2 to re-record/override
• Press 3 to exit
• Press 4 to continue recording
• Follow the voice prompts to complete the recording
• Press the (*) button to return to the previous menu

Questions?
Please visit our HPBX FAQ page at cogeco.ca
or call us at 1-855-440-5602.