Yealink T57W User manual

Yealink T57W
User Guide
Table of Contents
Dialing............................................................................................................. 2
Dial phone number or extension......................................................... 2
Your Phone Calling Features .................................................................... 2
Basics.......................................................................................................... 2
Change Views...................................................................................... 2
End Calls................................................................................................ 2
Hold Calls .............................................................................................. 2
Transfer Calls........................................................................................ 2
Transfer Call Direct to Voicemail..................................................... 2
Conference Calls..................................................................................3
Forward Calls ........................................................................................3
Intercom..................................................................................................3
Do Not Disturb ......................................................................................3
Menu........................................................................................................3
Redial.......................................................................................................3
Park and Unpark Calls (If Enabled) ..................................................4
Broadcast Paging and
Intercom Features ....................................................................................4
Broadcast Paging .................................................................................4
Intercom..................................................................................................4
Viewing Recent Calls...............................................................................4
View Recent Calls List.........................................................................4
Directory .....................................................................................................4
View Organization Directory.............................................................4
Busy Lamp Field (BLF).............................................................................4
View Phone Status...............................................................................4
Speed Dial..............................................................................................4
Intercept Call Ringing to BLF ............................................................4
Transfer Call to BLF .............................................................................4
Speed Dial Keys .................................................................................. 5
Line Appearances............................................................................... 5
Contact Center Call Queues................................................................. 5
Log In to a Call Queue....................................................................... 5
Log Out of a Call Queue.................................................................... 5
Change Your Agent State to Unavailable While Logged In..... 5
After Ending a Call .............................................................................. 5
Hoteling...................................................................................................... 5
Log In to an Open Desk Phone....................................................... 5
Log Out of an Open Desk Phone .................................................. 5
Additional Phone Features ................................................................... 6
Muting the Microphone ..................................................................... 6
Change Volume ................................................................................... 6
Change Ringtone ................................................................................ 6
Access Voice Messages.................................................................... 6
Call Forwarding........................................................................................ 6
Activate Call Forwarding................................................................... 6
Deactivate Call Forwarding .............................................................. 6
Call Waiting ................................................................................................7
Activate Call Waiting for All Calls.....................................................7
Deactivate Call Waiting for All Calls ................................................7
Cancel Call Waiting for a Single Call...............................................7
Speed Dial 8 (1-digit codes) ...................................................................7
Set Up/Update Speed Dial 8 (1-Digit Codes) ................................7
Place Call Using Speed Dial 8 ..........................................................7
Speed Dial 100 (If Enabled)....................................................................7
Set Up/Update Speed Dial 100 (2-Digit Codes)...........................7
Place Call Using Speed Dial 100......................................................7
Initial Voicemail Set Up .......................................................................... 8
Access Voicemail and Voice Portal .................................................... 8
From Your Own Phone....................................................................... 8
From Another Phone Within Your Group ...................................... 8
From a Phone Outside of Your Group ........................................... 8
Voice Messaging Main Menu.................................................................... 9
“Play Message” options......................................................................... 9
Voice Portal Main Menu ............................................................................. 9
Yealink-T54W-230104-UGTelNet Worldwide, Inc. • telnetww.com • [phone]

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User Guide
Dialing
Dial phone number or extension
Lift your handset and dial the phone number, (OR, with
handset on-hook, dial number and press Call ). For:
• Local and Long distance – dial the 10-digit phone
number (area code + local number)
• International – dial 011 + country code + city code +
number
• Internal extension – dial the extension
NOTE:
• Be sure to use a surge protector with your phone.
Your Phone Calling
Features
Basics
Change Views
• To answer a ringing call, pick up the handset or press the
Answer softkey to put call on speakerphone
• To answer a second call while on an active call, simply
press the blinking line key. The first call will automatically
be placed on hold. Toggle back and forth between
multiple calls by pressing the corresponding line key.
End Calls
• Press to end an active call, replace the handset, or
press . Or, press ... > End Call
• For multiple calls, press ... > End Call to hang up active
call and then press corresponding line key to resume
held call
Hold Calls
• While on an active call, press the Hold key and the call
will be held. Press the Hold key again to resume the call
• Or press ... > Hold to place caller on hold while on an
active call to resume the held call.
NOTE:
• You can also press the blinking line key to resume the
call.
Transfer Calls
Attended Transfer
1. Press Transfer or , then dial the other party and press
Call. Active call is held
2. When you hear the ring back sound, or after you talk
with the other party, press Transfer or again
Blind Transfer
1. Press Transfer or , dial the other party and then press
B Transfer
Transfer Call Direct to Voicemail
1. During an active call, press VM Transfer line key
2. Enter the extension number and press OK
1. Power LED Indicator
2. Touchscreen
3. HEADSET Key
4. MUTE Key
5. REDIAL Key
6. Speakerphone Key
7. TRANSFER Key
8. HOLD Key
9. MESSAGE Key
10. HOLD Key
11. Keypad
12. Speaker
13. Reversible Tab
14. Hookswitch
1
2
3
4
5
6
7
8
9
11
10
12
13
14

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Conference Calls
Conduct Conference Calls
1. Make call to or receive call from other party
2. Press Conference softkey
3. Dial the third party and press Call (or #)
4. Wait for third party to answer then press Conference
5. Press Split to remove a party from the conference
Forward Calls
NOTE:
• Please see Quick Dial section of this guide for additional
Call Forwarding options and methods.
To enable call forwarding always (first time setup)
1. Press Forward, then enter the forwarding number or
extension
2. Press On
3. Press Save
NOTE:
• The next time you press forward it will automatically
forward to the last number specified.
To modify an existing forwarding number, press Menu,
navigate to Features > Call Forward > Always Forward.
Select the forwarded number. Modify number as required,
press the Hide Keyboard button near lower right corner and
press Save. Lift handset to clear screen.
Disable Call Forwarding Always
1. Press Forward
Call Forwarding No Answer
1. Press Menu, navigate to Features > Call Forward >
select No Answer Forward
2. Select options to enable, enter number and specify
number of rings. Modify number as required and then
press Save. Lift handset to clear screen.
Call Forwarding Busy
1. Press Menu, navigate to Features > Call Forward >
select Busy Forward
2. Select options for enabled, navigate down and enter the
forward to number. Modify number as required and then
press Save. Lift handset to clear screen.
Intercom
• To connect directly to the speakerphone of a co-worker,
press Intercom, dial the extension followed by #(or
press Call)
NOTE:
• If you are receiving an intercom call, the phone
beeps, then the caller automatically connects to your
speakerphone
Do Not Disturb
• To disable ringing, press DND. The LCD display will show
a DND icon and any incoming calls will be directed to
voicemail
• Press DND again to re-enable ringing
Menu
• The Menu softkey provides access to multiple options.
Press the desired icon to access additional capabilities.
Redial
• To redial the last call placed, press Redial Key > Call, or
press the Redial Key twice.
NOTE:
• You can also select a number from a list to redial.

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beeps, then the caller automatically connects to your
speakerphone.
Viewing Recent Calls
View Recent Calls List
1. Press Menu > History
2. Scroll down/up to view all calls
3. Press the appropriate filter to view respective missed,
placed and received call lists.
4. Press any record to dial the highlighted call
Directory
View Organization Directory
1. Press Menu > Directory
2. Press All Contacts to view any contacts. Press Network
Directory to view additional directories.
3. Scroll down/up to view contact list and highlight desired
contact.
4. Press the contact to dial.
Busy Lamp Field (BLF)
Monitored Lines (BLF Keys) are part of an optional add-on,
and are managed by your phone system administrator. Up to
24 BLFs can be configured on phone display.
View Phone Status
1. Press the More line key near lower right of graphical
display
2. This will show up to two pages of other users/phones
3. Green indicates other person’s phone is idle. Red
indicates other person is on a call
Speed Dial
1. Simply press the BLF to place a call to that phone
Intercept Call Ringing to BLF
1. While BLF is blinking on an incoming call, simply press
BLF key to intercept or pickup that call
Transfer Call to BLF
Park and Unpark Calls (If Enabled)
Parking is a way to place a call on public hold so that others
can unpark and answer the call from any phone.
Park an Active Call
1. Press GPark
2. Listen to the message which identifies the extension
the call is parked to
3. Notify the intended recipient(s) that a call is parked at
specified extension. This can be done via intercom or
broadcast paging
NOTE:
• If configured, simply press an available park line key
(near upper right of phone) to park an active call
Unpark a Call
1. Recipient presses corresponding red line key and
parked call is retrieved
NOTE:
• Another option is to press *88 plus the extension where
the call was parked, followed by #.
Broadcast Paging and
Intercom Features
Broadcast Paging
• To page all phones on your local network (LAN), press
the Paging line key and begin talking. All phones
that are not on active calls will be alerted of the page
with an audible beep and then receive the page via
speakerphone.
Intercom
• To connect directly to the speakerphone of one
co-worker, press Intercom, dial the extension followed
by #(or press Call)
NOTE:
• If you are receiving an intercom call, the phone

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1. While on an active call, press Transfer
2. Press More line key near lower right to search for BLF
3. Press desired BLF and call will be transferred
Speed Dial Keys
Any unused line keys can be setup as speed dials.
Create Speed Dial (or Remove)
1. Press Menu > Features > Dsskey and then locate an
unused line key
2. Press the unused line key
3. Change the Type to Speed Dial
4. Select the Value field, enter desired phone number and
then press Done
5. The newly created speed dial will display the number.
Add a Label to display a name instead of number
6. Change Type to N/A to remove the speed dial
Use Speed Dial Key
1. Locate desired speed dial key and press it. This will
place an outbound call to the specified number
Line Appearances
• Line Appearance Keys (3 standard) can independently
handle live calls. With this optional add-on, additional
appearance keys can be configured or shared lines from
other phones added. These are managed by your phone
system administrator.
Contact Center Call Queues
(If Enabled)
Log In to a Call Queue
1. Press the Login softkey. When you are signed into a call
queue and state is set to available, a green checkmark
will be displayed next to your line. Incoming calls to
Contact Center will ring agent’s phone.
Log Out of a Call Queue
1. Press the Logout softkey. After logging out, an arrow will
be displayed next to your line
Change Your Agent State to Unavailable While
Logged In
1. Press the Unavail softkey and enter the unavailable
code
2. Press the Back button
3. An X will appear next to your lines
4. Contact Center calls will not ring to your phone when
state is set to unavailable or wrap-up
After Ending a Call
1. Your availability state will automatically change to
wrap-up (configurable by supervisor)
2. Press DispCode softkey to enter a disposition code
followed by Back (see supervisor for details)
NOTE:
• Unavailable codes and Disposition codes require a
one-time setup.
Hoteling
(If Enabled)
Hoteling allows users to login to other open desk phones
(aka host phones) using their personal credentials. This
allows a guest to temporarily take over a host phone
and access their own personal voicemail, call history and
present their unique caller ID when making outbound calls.
Additional phone configuration/setup is required. Contact
your system administrator for more information.
Log In to an Open Desk Phone
1. Press the Hoteling line key
2. Press the 2aB or abc softkey until 123 is displayed. This
changes the keypad to a numeric entry and will allow
you to enter numbers for both User ID and Password.
3. For your User ID, enter your 10-digit phone number
4. Press down arrow to navigate to next row
5. For your password, enter your 6-digit numeric voicemail
passcode
6. Press the Login soft key
7. Your personal extension now appears on the open host
phone and it is ready for use.
Log Out of an Open Desk Phone
1. Press the GuestOut softkey
2. Press OK softkey to confirm logout
NOTE:If you forget to log out, the system is typically set up
to automatically log out guests after a 12-hour period.

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Additional Phone Features
Muting the Microphone
• During a call, press to mute your audio
• To disable Mute, press again
Change Volume
• To change call volume, press during a call
• To change the ringer volume, press when the
phone is idle or ringing
Change Ringtone
Change the Incoming Call Ringtone
1. Press Menu softkey
2. Navigate to Basic
3. Navigate to Sound
4. Select Ring Tones
5. Select Common
6. Highlighted ringtone will automatically play
7. Navigate up/down to select the desired ringtone
8. Press Save
Access Voice Messages
1. Press the voicemail button and then press the
desired voicemail box. If there is a new message
waiting, simply press Connect.
2. Follow prompts to play messages, record greetings, etc.
(See Voice Messaging section for more options)
Quick Dial Calling
Features
Call Forwarding
Forward all incoming calls to another number or voicemail,
forward calls only when your line is busy, or when calls go
unanswered. As part of your business continuity plan, have
Call Forwarding Not Reachable feature set to automatically
forward all calls if something prevents calls from completing,
(e.g. power failure or loss of Internet connectivity).
Activate Call Forwarding
1. Lift handset. Press the *code (noted below)
2. Enter phone number to which calls will be forwarded, or
forward to Voicemail
3. Press #and replace handset to activate service
Deactivate Call Forwarding
1. Lift handset. Press the *or #code (below)
2. Replace handset to deactivate service
NOTE:
• Call forwarding options marked with *require call
waiting to be disabled to function properly.
Important Note About 911:
Because VoIP (Voice over Internet Protocol) service
works dierently than traditional phone service, VoIP
E911 service may also work dierently. To understand
limitations and to be prepared should you need to make
a 911 call from your IP phone, please read the TelNet
E911 Emergency Service Advisory Notification at:
VoIP 911 Alert
Emergency 911 service on this device may be limited or
unavailable and DOES NOT function during a power or
broadband outage.
Click to visit www.telnetww.com/911info
www.telnetww.com/TelNet911Advisory.pdf

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Call Waiting
Be notified of other calls coming in while you are on the line.
Activate Call Waiting for All Calls
1. Lift handset. Press *43, and then press #
2. The Call Waiting service is turned on for all calls
Deactivate Call Waiting for All Calls
1. Lift handset. Press #43, and then press #
2. The Call Waiting service is turned o for all calls
Cancel Call Waiting for a Single Call
1. Lift handset. Press *70, and then press #
2. The Call Waiting service is turned o so that you can
make an uninterrupted phone call. The Call Waiting
service will be back on for the next phone call
Speed Dial 8 (1-digit codes)
Set up and update 1-digit speed dial codes for frequently
dialed numbers
Set Up/Update Speed Dial 8 (1-Digit Codes)
1. Dial *74, and listen for tone
2. Enter the 1-digit code plus the 10-digit phone number
you would like assigned followed by #. (Recorded
message confirms code was programmed)
Place Call Using Speed Dial 8
1. Press the 1-digit speed dial code, then press Call
Speed Dial 100 (If Enabled)
Set up and update 2-digit speed dial codes for frequently
dialed numbers.
Set Up/Update Speed Dial 100 (2-Digit Codes)
1. Dial *75, press #and listen for tone
2. Enter the 2-digit code plus the 10-digit phone number
you would like assigned followed by #. (Recorded
message confirms code was programmed)
Place Call Using Speed Dial 100
1. Press #plus the 2-digit speed dial code, then press Call

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Accessing Voicemail and
Your Voice Portal
Access your voicemail and personal voice portal using your
own phone:
• Press and then press the desired voicemail box. If
there is a new message waiting, simply press Connect
• Or dial *86 and Call from your phone
Your administrator provides you with the phone number/
extension for the group Voice Portal (referred to as the Voice
Portal general access number/extension)
Initial Voicemail Set Up
1. First time logging in, press and then press the
desired voicemail box. and then:
2. Enter a new passcode at the prompt, followed by #
3. Re-enter your passcode at the prompt followed by #
4. Record your name at the prompt and press #. Your
Voicemail is setup and ready for use.
NOTE:
• Your voicemail passcode must be 6 digits in length
and cannot be your phone number. Do not use weak
passcodes (e.g., not sequential or repeating digits).
Access Voicemail and Voice
Portal
From Your Own Phone
1. First time logging in, press and then press the
desired voicemail box.
2. Enter your passcode followed by #. (Skip step if auto
login is enabled)
3. Follow prompts of the Voice Messaging Main Menu
From Another Phone Within Your Group
1. Dial your phone number or extension
2. Press *while greeting plays to reach the login prompt
3. Enter your passcode followed by #to reach Voice
Messaging main menu
4. At the Voice Messaging menu, make selection, (or press
*to reach the Voice Portal main menu)
From a Phone Outside of Your Group
1. Dial the Voice Portal general access phone number/
extension
2. Enter your mailbox number (typically your phone
number)
3. Enter your passcode followed by #
4. Follow prompts of the Voice Portal Main Menu

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Voice Messaging Main Menu
1Listen to Messages
2Busy Greeting Menu
3No Answer Greeting Menu
4Extended Away Greeting Menu
5Compose Message Menu
7Delete All Messages
8Message Deposit Settings Menu
✱Voice Portal Main Menu
#Repeat Menu
Voice Portal Main Menu
1Access Voice Mailbox
3Greetings Menu – Record Name
4Change Hoteling
5Change Passcode
6Exit
#Repeat
“Play Message” options
While listening to message Between messages
1Skip Back #Save
2Pause/Resume 7Delete
3Skip Forward 2 Repeat
4Jump to Beginning 5Envelope Info
6Jump to End 6Play Next Message
Any time 8Callback Caller
✱Return to Previous Menu 9Additional Options
1Reply to Message
2Forward Message
✱Return to Previous Menu
#Repeat