Yealink T42 User manual

UG_YEALINKT42_0120 | ©2020 VONAGE 1
User Guide Yealink T42
Voicemail
Entering your Mailbox for the first time.
To set up your mailbox for the first time, follow these steps:
1. Press *99 or *100 and then the “Dial” button.
2. Press 1234 (default password).
3. Press 1 for “New Messages”. Press 2 for “Saved Messages”.
For “Mailbox Options” press 4.
Voicemail Greetings
After entering your mailbox options (call *99 or *100 from your
phone and choose option 4):
Unavailable Greeting (greeting that plays if you are on a call,
away from your desk, or unable to answer the call)
1. Press 1 to record your unavailable greeting.
2. After the tone record your desired unavailable greeting and
press the # (pound) key when finished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
Busy Greeting (greeting callers hear if your phone is on Do
Not Disturb, not connected to the internet, or when all line
appearances are busy)
1. Press 2 to record your busy message.
2. After the tone record your desired busy greeting and press
the # (pound) key when finished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
Name Greeting (used for company directory)
1. Press 3 to record your name.
2. After the tone record your desired name greeting and press
the # (pound) key when finished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
Record Temporary Greeting (Vacation) (overrides all greetings)
1. Press 4 to record your temporary greeting.
2. After the tone record your desired temporary greeting and
press the # (pound) key when finished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
To Remove Temporary Greeting
1. Press 4 to access the temporary greeting.
2. If you have a temporary greeting set, press 2 to delete
the recording.
Listening to Messages
1. Press *99 or *100 then the “Dial” button.
2. Enter your password followed by the # (pound) key.
3. Press 1 for “New Messages”. Press 2 for “Saved Messages”.
Options while listening to voicemail:
5Repeats voicemail from the beginning
6 Go to next message
7Deletes voicemail
8Forward voicemail to another extension
9Saves voicemail
*Skips call information
#Back to voicemail menu
Basic Functions
Making a Phone Call
1. For local calls and long distance: dial the area code and
number (i.e. 404-555-1212).
2. For international calls: dial 011 + country code + number
(i.e. 011-xx-xxx-xxxxx).
Using the Handset
1. Pick up the handset, dial desired number, then press the
# (pound) button.
2. Alternatively, dial the desired number, then pick up the
handset and the phone will begin dialing immediately.
Using Speakerphone
1. Press the Speakerphone button (on the lower right side of the
phone), dial the desired number (or extension number), and
press the # (pound) button.
Using a Headset
1. Plug an approved headset into the headset port on the left
side of the phone. This port is labeled with a picture of a
headset.
2. To set the phone to use the headset to place and receive
calls, press the button labeled headset on the front of the
phone This button will turn green when activated. Once
activated you can select one of the 10 line keys and dial the
desired number.
Quick Reference Guide
Please Note: These codes should be used prior to dialing a number or extension.
*67 - Block Caller ID (for single call)
*82 - Unblock Caller ID (for single call)
*90 - Extension Login (Call Queue)
*91 - Extension Logout (Call Queue)
*99/*100 - Access Extension Voicemail Box (must be dialed
from extension user is trying to access)
** + Extension Number | Blind transfer a call straight into an
extension’s voicemail
*101 - Access Virtual Mailbox (dial this code when listening to
any message on your Vonage Business Solutions system
to access any extension’s voicemail box)
*102 - Internal Dial by Last Name Directory
911 - Emergency Services (availability based on location)
411 - Directory Assistance ($1.50 per-call)
Area Code + 555-1212 | Directory Assistance ($1.99 per minute)

UG_YEALINKT42_0120 | ©2020 VONAGE 2
User Guide Yealink T42
Basic Functions (Continued)
Switching between the Handset/Headset/Speakerphone
During a Call
Note: only one function at a time can be used.
1. From Handset to Speakerphone, press the Speakerphone
button (lower right corner) and hang up the handset.
2. From Handset to Headset, press the Headset button
(right side of phone) and hang up the handset.
3. From Speakerphone to Handset, pick up the handset.
4. From Speakerphone to Headset, press the Headset button.
5. From Headset to Handset, pick up the handset.
6. From Headset to Speakerphone, press the Speakerphone
button.
Dialing an Extension
1. Dial the 2 to 6 digit extension number and either:
• Pick up the handset.
• Press the Speakerphone button.
• Press the Headset button.
Placing a Call on Hold
1. Press the “Hold” button on the right side of the phone. Or the
hold soft key located directly below the bottom of the screen.
• To retrieve the call, either press the resume soft key
located below the bottom of the screen. or press the line
appearance button the call is on (light should be red and
blinking).
Transferring a Call (Attended Transfer)
Talk to the person before transferring the call to them
1. While on a call, press the “Transfer” button (on the right side
of the phone) or the Transfer soft key located directly below
the bottom of the screen.
2. Press the # (pound) button (or wait a few seconds) and when
the other person picks up, announce the call.
3. When you are ready to complete the transfer, press the
transfer soft key again and the call will be transferred.
Transferring a Call (Blind)
Transfer the call to someone without speaking to them
1. During a call, press the transfer button on the right or the
transfer soft key located directly below the bottom of the
screen.
2. Dial the desired extension or telephone number.
3. Press the transfer button or soft key again to complete
your transfer.
Conference Calling
1. While on a call, press the Conference soft key located
directly below the bottom of the screen and the caller will
be put on hold.
2. Dial the third party’s number or extension and press the #
(pound) button (or wait a few seconds).
3. When the third party answers, press the conference soft key
again and the first caller will be connected. All parties should
be connected at this point.
Advanced Functions
Cell Phone Integration
When calls are being forwarded from your extension to your cell
phone, you can reroute the call back to an office extension or
another outside number. On your cell phone, press ##, enter the
extension (or outside) number you want to transfer to, and # again
to complete the transfer.
Call History
1. Press the up arrow key:
• Continuing to press up will scroll through all calls,
beginning with the most recent.
• Arrow to the right or left and it will take you through the
icons for Inbound Calls (arrow pointing down), Outbound
Calls (arrow pointing up), Missed Calls (arrow comes down
and bounces to right) and Forwarded Calls (arrow goes left
and then up and then directly right).
• Arrow down to go through the calls once making a selection
from above.
Online Management
Logging into your Account Online
1. Visit https://app.vonage.com.
2. Log into your account with your username and password.
Voicemail to Email
1. Click the “Admin” tab and click on"View All Extensions" under
the Extensions tile.
2. Click on an extension.
3. Select Voicemail tab at the top of the screen. Check the box for
"Confirm Send Voicemail to Email"
4. Enter the desired email address. Only one email may be entered.
5. Click 'Save" in the top right-hand side of the screen.
Searching Call Logs
1. Click the “Admin” tab on the left side of the screen.
2. Click the "Reports" tab on the left side of the screen, then click
on"Company Summary".
3. Select the date range by clicking the small calendar icons.
Select the dates, then click "Apply"
4. The results will populate below.
Please Note: The above instructions are for Vonage Business
Cloud Super Users and Administrators.