Yealink T48 Instruction manual

Voice Services
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Yealink T48
Quick User Guide
Flip Connect
VOICE
SERVICES

1
2
3
4
5
6
7
8
Power Indicator LED
Touch Screen
HEADSET Key
MUTE Key
HOLD Key
TRANSFER Key
Speakerphone Key
REDIAL Key
9
10
11
12
13
14
15
MESSAGE Key
Volume Key
Position, Scroll, Cancels; Confirms
Speaker
Hookswitch Tab
Hookswitch
Keypad
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Making Calls
Making an
Internal Call
Dial the extension number via the alpha-numeric keypad, Press Send ( ), hash ( ),
OK ( ) key, or lift your handset to make the call.
Making a
Directory Call
Press the 3CX PBook softkey, then press 3cxPhonebook.
Making an
External Call
Dial the external number via the alpha-numeric keypad. (Your System Administrator will
inform you if a prefix is required.) Press Send ( ), hash ( ), OK ( ) key, or lift your
handset to make the call.
The Call Status screen will display the details of whom you are ringing.
Answering Calls
Answering a
Call
The main screen will show the details of the caller, Lift the handset or press the
Speaker ( ), Answer ( ) or OK ( ) buttons to answer the call.
If you do not wish to answer the call press the reject button ( ) and the call will be
passed to your Forward on Busy number (if set), or to voicemail (if enabled), or cancelled.
(If your phone is busy or not answered within 20 seconds (default) the caller will be passed
to voicemail, if enabled.)
Announced
Transferring a
Call
Place the call on hold using the Transfer Key ( ) . Dial the internal or external number
and wait for the call to be answered and then announce the intended transfer.
To transfer the original call, replace your handset (if you are using the handset) or press the
Speaker button ( ) (if you are using hands free). or press the Transfer Key ( ) .
To return to the original call, press the End Call and then the Resume Key ( ) , or wait
for the destination to hang up and then press the Resume key ( ) .
-+
Parking a
Call
P
Send # SEND
OK
The Call Status screen will display the details of whom you are ringing.
Send OK
# SEND
Ending a
Call
Replace your handset (if you are using the handset), or press the Speaker button ( )
(if you are using hands free). Alternativly, press the end call button ( ) .
Placing a Call
on Hold
Press the Hold Key ( ) . To retrieve the call press the resume button ( ) .
Blind
Transferring a
Call
Place the call on hold using the Transfer Key ( ). Dial the internal or external number.
To complete the transfer, replace your handset (if you are using the handset) or press the
Speaker button ( ) (if you are using hands free) or press the B Transfer key ( ) and
replace the handset.
This facility allows a call to be held on the system and picked up by any extension.
Once on a call press one of the SP keys ( ) to park the call. The led indicator will turn
red showing that there is a parked call waiting to be picked up.
Identify the person you wish to pickup and press the button next the relevant park slot to
pick up the call.
Answer
Reject
Hold Resume
Transfer
Resume
Resume
SP x
B Transfer
OK
End Call
Transfer
Transfer
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Conferencing
Conferencing
a Call
To conference a call press the Conference button ( ), enter the ext. you wish to
conference.
You can swap between calls by pressing the Swap button ( ), or to conference all
parties press the Conference button ( ) again.
Number Redialling
Redialing a
Number
To redial a number, press the redial Key ( ), you will get a list of made calls displayed
on the main screen. Use the navigation keys ( ) to select the number you wish to redial
and then press the Send button ( ) .
-+
P
To Call a
Previous Caller
Back
Press the History button ( ). Use the Navigation keys ( ) to select the number you
wish to call back and then press the Send button ( ) .
Voicemail
Leaving a
Message for a
Colleague
If the extension you are ringing is busy or is not answered you will be transferred to
voicemail (if enabled) and played your colleague’s greeting. Leave your message.
Accessing Your
Own Messages
The message waiting indicator on the T41P will flash to let you know that you have a new
voicemail, you will also see a message icon ( ) appear on the main screen.
Press the Messages Key ( ) to listen to your messages, enter your voicemail PIN and
press star key ( ) to play your new messages.
Whilst the message is playing you can use the keypad to do the following: -
Press 0 to play the next message
Press 1 to play the previous message
Press 2 to replay current message
Press 3 to delete current message
Press 4 to ring the caller back
Press 5 to forward the message to another mailbox
For more detailed instructions, please see the 3CX Voicemail userguide - available at
www.flipconnect.co.uk/support/userguides
Conference
Conference
Swap
OK
Send
History OK
Send
*.
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