Yealink VP59 Teams User manual

Quick Reference Guide - Yealink – VP59 IP Phone
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Yealink VP59 IP Phone
ABOUT YEALINK VP59
The Yealink VP59 IP phone is a smart media phone,
with a high-resolution colour touch screen and a
USB camera, designed to provide all your business
telephony features.
To navigate the touch screen:
 Swipe left or right to switch to different screens
 Tap to go back to the previous screen
 Tap to return to the idle screen
 Tap to view and manage recent applications
PLACING AND RECEIVING CALLS
Place calls
Using the handset:
 Lift the handset
 Enter the number using the keypad or the touch
screen keyboard
 Tap to view the onscreen keyboard
 Press the send button or tap the Send
soft key
Note: You can also tap or from your home
screen to search for an entry or contact after
picking up the handset, and then tap the desired
entry or contact to place a call
Using the handsfree (speakerphone) mode:
 With the handset on the hook, press
 Enter the number
 Press the send button or tap the Send
soft key
Using the headset:
 Ensure the headset mode is activated
 Press the Answer soft key, or
 Press the speaker button
Receiving calls
Answer calls in any of the following ways:
 Lift the handset
 If you are using the headset, ensure the headset
mode is activated
 Press the Answer soft key, or
 Press the speaker button
Ending a call
End a call in any of the following ways:
 Hang up the handset
 Tap the EndCall soft key
 If you are using the speakerphone, press
or tap the EndCall soft key
Placing a Call on Hold
To place an active call on hold:
 Press on the phone or tap the Hold soft key
while on an active call
The touch screen indicates that the call is on
hold
To resume a held call:
Press on the phone or tap the Resume soft key

Quick Reference Guide - Yealink – VP59 IP Phone
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Yealink VP59 IP Phone
CALL WAITING
It is possible to make multiple calls, however, only
one active call can be in progress at any time, other
calls are placed on hold.
To make a new call during an active call:
 Press on the phone or tap the Hold soft key
(to place the original call on hold)
 Tap the New Call soft key
 Enter the desired number using the keypad or
on-screen keypad
 Tap OK or the Send soft key
Note: To switch between calls, tap the call that is
on hold then tap Resume
To answer a new call during an active call:
 Tap the Answer soft key or
 Tap the incoming call avatar, then tap Answer
Muting a Call
While on a call it is possible to place the call on
mute, this prevents the caller from hearing you, but
you can still hear the caller.
To mute a call:
 Press during an active call
 Press again to un-mute the call
 The mute key illuminates solid red when the call
is on mute
TRANSFERRING CALLS
There are two ways of transferring a call – Blind
transfer and Consult transfer
Blind Transfer allows you to transfer a call directly
to another without announcing the call first:
 During a call press the Transfer button on
the phone or tap the Transfer soft key
 Enter the number you want to transfer the call to
 Press on the phone or tap the Transfer
soft key to complete the transfer
Consult Transfer allows you to transfer a call to
another party with announcing the call first:
 During a call press the Transfer button on
the phone or tap the Transfer soft key (this
places the caller on hold)
 Dial the number you want to transfer the call to
 When the party answers, announce the call
 Press on the phone or tap the Transfer
soft key to complete the transfer
If the party refuses the call prior to completing
the transfer:
 Tap the Cancel soft key then tap Resume to go
back to the original caller
CONFERENCE CALLS
You can create up to a three-way video conference
call and a five-way audio-only conference:
 While on an active call, tap the Conference Soft
Key (The active call is placed on hold)
 Enter the number of the second party, and then
press or tap Conference
 When the second party answers the call, tap the
Conference soft key on the second party call
screen to join all parties in the conference
 Repeat steps 2 to 4 until you have added all
intended parties
Note: The phone will enter the video call full screen
within 5 seconds during a call; tap the blank area of
the touch screen to access the soft keys

Quick Reference Guide - Yealink – VP59 IP Phone
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Yealink VP59 IP Phone
CALL FORWARD
You can configure your phone to forward your calls
to another number.
There are three types of Call Forward:
Always Forward – Incoming calls are immediately
forwarded to the configured number
No Answer Forward - Incoming calls are forwarded
if not answered after a configured number of rings
to the specified number
Busy Forward – Incoming calls are immediately
forwarded to the specified number if the phone is
busy
To enable Call Forward:
 Swipe down from the top of the screen or swipe
left/right to go to the second idle screen
 Tap Settings > Features > Call Control > Call
Forward
 Choose from Always Forward, No Answer
Forward, or Busy Forward
 Tap the On radio button
 Enter the forward destination number
 Tap the 3 dots in the top right on the screen and
select the Save option from the dropdown
options
Additionally, for No Answer Forward:
 Tap the After Ring Time field and select the wait
time in seconds
 Tap to accept the change or to cancel
The Call Forward icon is displayed on the LCD
screen when Call Forward is active
Disable Call Forward
 Swipe down from the top of the screen or swipe
left/right to go to the second idle screen
 Tap Settings > Features > Call Forward
 Choose from Always Forward, No Answer
Forward or Busy Forward
 Tap the Off radio button
 Tap to accept the change
DO NOT DISTURB (DND)
You can use DND to reject incoming calls
automatically on your phone. Calls will go directly to
your voicemail or receive a busy message.
To activate:
 Swipe down from the top of the screen to enter
the control centre
 Tap DND
 Select the On radio button
 Tap to accept the change (the icon on
the status bar indicates that DND is enabled)
To turn off, select the Off radio button
CALL HISTORY
Your phone maintains a Call History of Placed Calls,
Received Calls, Missed Calls and Forwarded Calls.
Each list can hold up to 100 entries. The following
icons represent each of the categories:
Missed Calls
Received Calls
Placed Calls
To view History:
 Tap (The touch screen displays all call
records)
 Select an entry and tap Send to call back
DIRECTORY
To add a contact:
 Tap then select the desired group on the
left
 Tap to add a contact
 Enter a unique contact name in the Name field
and contact numbers in the corresponding fields
 Tap to accept the change

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Yealink VP59 IP Phone
VOICEMAIL
To set up voicemail:
 Press on your phone
 When prompted enter your default Voicemail
passcode provided to you by Vocus
 Follow the prompts to change your passcode,
record your name, and set up your greeting
Access voicemail messages:
 A message box will appear on your home screen
indicating you have new messages
 The icon will also appear on the status bar,
indicating how many new messages you have
 Press the Message button
 Enter your Voicemail passcode
 Follow the prompts to retrieve your messages
 Press # to save the message, 2 to repeat the
message, or 7 to delete the message