Yealink Telkom W52P User manual

Copyright © 2015 YEALINK NETWORK TECHNOLOGY CO., LTD.
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SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
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Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
To avoid the potential effects on the environment and human health as a result of the
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About This Guide
v
CommPortal is Metaswitch’s subscriber interface, delivering network-based services to
subscribers. CommPortal allows subscribers manage their individual telephony services,
access to network contacts and network call list.
Subscribers can log into CommPortal via web, business phone and mobile device, etc.
This guide describes how to access the following CommPortal phone applications from
Yealink W52P phones.
Network Contacts
Network Call List
Note
Topics provided in this guide include:
Chapter 1 Configuring the CommPortal Feature
Chapter 2 Configuring CommPortal Phone Application
Chapter 3 Downloading Configuration Files
The configuration process outlined in this guide applies to Yealink W52P phones running
firmware version X.73.202.1 or later.

CommPortal Phone Applications User Guide for Yealink SIP Phones
vi

Table of Contents
vii
About This Guide ...................................................................... v
In This Guide ......................................................................................................................... v
Table of Contents.....................................................................vii
Configuring the CommPortal Feature ...................................... 1
Configuring CommPortal Phone Applications ......................... 5
Network Contacts..................................................................................................................6
Configuring Network Contacts .........................................................................................6
Using Network Contacts Feature on the Phone .............................................................9
Network Call List................................................................................................................. 13
Configuring Network Call List........................................................................................ 13
Using Network Call List Feature on the Phone ............................................................ 14
Downloading Configuration Files .......................................... 17
Obtaining the Provisioning Server Address.................................................................... 17
Phone Flash ..................................................................................................................... 17
Configuring the Update Mode......................................................................................... 18
Power On ......................................................................................................................... 19
Auto Provision Now......................................................................................................... 19
Regulatory Notices ................................................................. 21
Service Agreements .......................................................................................................... 21
Limitations of Liability ........................................................................................................ 21
Safety Instructions .............................................................................................................. 21

CommPortal Phone Applications User Guide for Yealink SIP Phones
viii

Configuring the CommPortal Feature
1
CommPortal integrated with Yealink W52P phones allows subscriber to access Network
Contacts and Network Call List features quickly and easily. The system administrator
should enable the CommPortal phone application and configure the authentication
information for the users, and then users can access those features from the IP phone.
To configure the Commportal via CommPortal phone configurator:
1. Login in to the CommPortal phone configurator of the desired account (e.g.,
9702981673).
2. Click on Features->CommPortal Phone Applications.
3. Mark the Enabled radio box in the CommPortal Phone Apps Enable field.
4. Enter the CommPortal login URL (e.g., https://example.com/cp/) in the CommPortal
Web Access field.
5. (Optional.) Enter the user name (e.g., 9702981673) and password in the
CommPortal Access Username and CommPortal Access Password fields
respectively.
If the fields are left blank, users have to enter user name and password when
accessing CommPortal phone applications via their phone.
6. Click Save changes to accept the change.
7. Perform auto provisioning on the phone to download above configurations. For
more information on how to perform auto provisioning, refer to Downloading
Configuration Files on page 17.
Note
If the authentication succeeds, user can access interoperability features mentioned
above via phone user interface directly. If the LCD screen prompts the error message
when you access interoperability features mentioned above, you can take the following
Contact your system administrator for the CommPortal login URL, user name and
password.

CommPortal Phone Applications User Guide for Yealink SIP Phones
2
as references:
a) If the LCD screen prompts the error message as shown below:
It indicates that any of the authentication information (user
name/password/CommPortal URL) you enter is wrong. You need to re-enter the
correct authentication information.
b) If the LCD screen prompts the error message as shown below:
It indicates that CommPortal URL has been cleared from the phone flash, you need
to ask your system administrator to re-enter the CommPortal URL via the
CommPortal phone configurator.

Configuring the CommPortal Feature
3
c) If the LCD screen prompts the error messages as shown below:
It indicates that the authentication information is incomplete. You need to check
whether the required fields (user name and password) have been filled.
d) If the LCD screen prompts the message as shown below:
It indicates that other phone is being authenticated. Yealink W52P phone does not
allow more than two phones to be authenticated at the same time. When one
handset authenticates successfully, other handsets can access the Metaswitch
CommPortal phone applications without authentication.

CommPortal Phone Applications User Guide for Yealink SIP Phones
4

Configuring CommPortal Phone Applications
5
CommPortal integrated with Yealink W52P phones, allowing users to access CommPortal
feature from their phones directly without need of opening a web browser or turning on
PC.
Users can access the following directly from Yealink W52P phones:
Network Contacts–enables users to use and update their CommPortal contact list
directly from their phone.
Network Call List–displays the network call list, allowing the user to return a call.
CommPortal phone applications are disabled by default. Administrators or end-users
can log into the CommPortal Phone Configurator to configure phone applications
features for their phones.
CommPortal Phone Configurator
Note
This chapter provides the following basic instructions and information for configuring the
CommPortal phone applications via CommPortal phone configurator. Topics include:
Network Contacts
Network Call List
For more information on how to login in to CommPortal Phone Configurator, contact
your system administrator.

CommPortal Phone Applications User Guide for Yealink SIP Phones
6
You can access the Network Contacts through the handsets. All handsets registered on
the same base will share the same network contacts.
There are three default groups in the Network Contacts: Contacts, Extensions and
MLHGS.
Contacts: stores all the contacts customized by user.
Extensions: stores the contacts in the same Business Group as your account.
MLHGS (Multi Line Hunt Groups): displays the MLHG you belong to.
You can add or sort contacts, edit, delete or search for a contact in the Contacts groups,
while you can only view, search or call contacts in the Extensions and MLHGS.
Note
To configure Network Contacts feature via CommPortal phone configurator:
1. Login in to the CommPortal phone configurator of the desired account (e.g.,
9702981673).
2. Click on Features->CommPortal Phone Applications.
3. Check the desired checkbox in the Network Contacts Enable for Handsets field.
The selected handset will enable the network contacts feature.
4. Click Save changes to accept the change.
Before configuring the Network Contacts feature, make sure you have correctly
configured Commportal. For more information on configuring Commportal, refer to
Configuring the CommPortal Feature on page 1.

Configuring CommPortal Phone Applications
7
5. Perform auto provisioning on the phone to download above configurations. For
more information on how to perform auto provisioning, refer to Downloading
Configuration Files on page 17.
To configure the interval to update the network groups via CommPortal phone
configurator:
1. Login in to the CommPortal phone configurator of the desired account (e.g.,
9702981673).
2. Click on Features->CommPortal Phone Applications.
3. Mark the desired radio box in the Network Contacts Enable for Handsets field.
The selected handset will enable the network contacts feature.
4. Enter the desired interval (in minutes) in the Network Contacts Update Interval(min)
field.
The default value is 60 minutes.
5. Click Save changes to accept the change.
6. Perform auto provisioning on the phone to download above configurations. For
more information on how to perform auto provisioning, refer to Downloading
Configuration Files on page 17.
As a result, the Network Contacts will be updated every 60 minutes.
There are three default groups (Contacts, Extensions and MLHGS) to be displayed in
the Network Contacts. You can disable the desired group according to your actual
needs. As a result, when you access the Network Contacts via your phone, the group
you disabled will not appear in the Network Contacts.
To configure the contacts group via CommPortal phone configurator:
1. Click on Features->CommPortal Phone Applications.

CommPortal Phone Applications User Guide for Yealink SIP Phones
8
2. Mark the desired radio box in the Contacts Group Enable field.
3. (Optional.)You can change the default name of contact group in the Contacts
Group Display Name field.
4. Click Save changes to accept the change or the Discard changes to cancel.
5. Perform auto provisioning on the phone to download above configurations. For
more information on how to perform auto provisioning, refer to Downloading
Configuration Files on page 17.
To configure the extensions group via CommPortal phone configurator:
1. Click on Features->CommPortal Phone Applications.
2. Mark the desired radio box in the Extensions Group Enable field.
3. (Optional.)You can change the default name of extensions group in the Extensions
Group Display Name field.
4. Click Save changes to accept the change or the Discard changes to cancel.
5. Perform auto provisioning on the phone to download above configurations. For
more information on how to perform auto provisioning, refer to Downloading
Configuration Files on page 17.

Configuring CommPortal Phone Applications
9
To configure the MLHGS group via CommPortal phone configurator:
1. Click on Features->CommPortal Phone Applications.
2. Mark the desired radio box in the MLHGS Group Enable field.
3. (Optional.)You can change the default name the MLHGS group in the MLHGS
Group Display Name field.
4. Click Save changes to accept the change or the Discard changes to cancel.
5. Perform auto provisioning on the phone to download above configurations. For
more information on how to perform auto provisioning, refer to Downloading
Configuration Files on page 17.
After you enable the Network Contacts feature, you can do the following to use your
Network Contacts feature.
To access the Network Contacts via phone user interface:
1. Do one of the following.
-Press > ->Network Contacts.

CommPortal Phone Applications User Guide for Yealink SIP Phones
10
-Press ->Network Contacts.
2. Select the desired group, and then press the Enter soft key to connect to load the
directory.
You can add contacts in the Contacts group via your handset. Do one of the following:
Manually
From call list
To add a contact in the Contacts group manually:
1. Do one of the following.
-Press ->->Network Contacts.
-Press ->Network Contacts.
2. Select the Contacts group and then press the Enter soft key.
3. Press the Options soft key, and then select New Contact from the prompt list.
4. Enter the contact information in the corresponding fields.
5. Press the Save soft key to accept the change.
The contact will be added to all handsets registered on the same base
simultaneously.
Note
To add a contact to the network contact from network call list:
You can add a contact to the network contact from network call list. For more
information, refer to Adding a Contact from the Network Call List on page 15.
If the contact already exists in the directory, the LCD screen will prompt “Contact already
exists. Add contact with the same name? “. Press Cancel to cancel or press OK to add a
duplicate contact.

Configuring CommPortal Phone Applications
11
To search for a contact in the Network Contacts:
1. Do one of the following.
-Press -> ->Network Contacts.
-Press ->Network Contacts.
2. Enter a few continuous characters of the contact name or continuous digits of the
contact number using the keypad.
You can press to switch the input method.
The contacts whose name or phone number matches the criteria entered will
appear on the IP phone LCD screen. You can dial from the result list.
To place a call to a contact in the Network Contacts:
1. Do one of the following.
-Press -> ->Network Contacts.
-Press ->Network Contacts.
2. Select the desired group, and then press the Enter soft key to load the directory.
3. Select the desired contact.
4. Press .
-If only one number is stored for the contact, the contact number will be dialed
out directly.
-If multiple numbers are stored for the contact, press or to highlight
the desired number, and then press to dial out the number.

CommPortal Phone Applications User Guide for Yealink SIP Phones
12
You can edit contacts in the Contacts group via your handset.
To edit a contact in the Contacts group:
1. Do one of the following.
-Press -> ->Network Contacts.
-Press ->Network Contacts.
2. Select Contacts group and then press the Enter soft key to load the directory.
3. Press or to highlight the desired contact.
4. Press the Options soft key, and then select Edit from the prompt list.
5. Edit the contact information.
6. Press the Save soft key to accept the change.
The contact information will be changed to all handsets registered on the same
base simultaneously.
You can delete contacts in the Contacts group via your handset.
To delete a contact in the Contacts group:
1. Do one of the following:
-Press -> ->Network Contacts.
-Press ->Network Contacts.
2. Select Contacts group and then press the Enter soft key to load the directory.
3. Press or to highlight the desired contact.
4. Press the Options soft key, and then select Delete from the prompt list.
The LCD screen prompts the following warning:
5. Press the Yes soft key to confirm the deletion or the No soft key to cancel.