Yealink Yealink SIP-T28P User manual

Call Transfer
There are two ways to transfer a call: Blind Transfer and Attended Transfer.
Bli nd T r a ns fer :
Press Tran Button or Transfer softkey during the active conversation, the call will be on hold,
there will be a dial tone. Dial the second telephone number
Hang up to complete the transfer
You will be disconnected from the call
Att ended T r ans fe r :
Press Tran button or Transfer softkey during the active conversation, the call will be on hold,
there will be a dial tone. Dial the second telephone number
When the phone is answered, you can have a private conversation without the first person
hearing it, then hang up to complete the transfer
You will be disconnected from the call
Call Forward
Press the following softkeys: Menu->Features->Enter->Forward->Enter
There are 5 options: Always Forward, Busy Forward, No Answer Forward, Busy/No Answer
Forward, Cancel Forward
If you choose one of them(except Cancel Forward), you need to enter the number you want
to forward your calls to. Press Save to save the changes
Conference Call
Press the Conf softkey during an active call
The first call is placed on hold. You will hear a dial tone. Dial the number to conference in,
then press the Send softkey
When the call is answered, the conference call will now include you and the other two parties
Hang up to disconnect all parties
Menu Instruction
De s cripti on
You can check the status of your IP phone: IP address, MAC address,
Firmware version, Account information, etc.
You can check and configure the accounts information including the name,
password, SIP Proxy, STUN Status, etc.
It shows a summary of network-related parameters for your phone,
such as WAN/LAN port option, VLAN option.
Some advanced phone configuration can be customized in this sub-menu:
Forward, Call Waiting, Auto Answer, DSS Keys.
Some Basic settings can be customized in this sub-menu: Language,
Time, Ring Tone, Phone Volume, Reset to Factory.
It allows the users to check and edit the voice mail and SMS.
You can check the call history here: All calls, Dial Calls, Received Calls,
Missed Calls, Forwarded Calls.
Enterprise IP Phone
SIP - T28P
Quick Reference
S
ub- Me nu
Status
Accounts
Network
Features
Settings
Message
History
Directory
It shows the contact list of the phone.
Login / Logout
Press *7 “send” to login in
Press *8 “send” to logout
If part of more than one group enter the group number to log out of before pressing send
Call Pick Up
Press *6 followed by extn or group number that you want to pick up the call from

Basic Phone Functions
You can make a call by pressing the Speaker/Headset button or picking up the handset.
Dial number directly: Dial the number directly, press Send softkey/button
Dial from Call History: Press History softkey, use the navigation key to highlight the specific one,
press Send softkey /button to call out
Dial from Directory: Press Directory softkey, scroll to Contact List, press Enter softkey, use the
navigation key to highlight the specific one, press Send softkey/button to call out
Re-dial: Press RD button to dial out the last call you made
During the conversation, you can alternate between Headset, Handset and Speakerphone by pressing
the corresponding buttons or picking up the handset.
Answering a Call
Answering an incoming call in the following ways:
If you are on another call, press the answer softkey; if not, lift the handset or press the Speaker
button/ Answer softkey to answer using the speakerphone, or press the headset button to answer
using the headset.
You can also press the Reject sofkey to deny the incoming call
Muting a Call
Press Mute button during the conversation, press it again to get the microphone return to
normal conversation.
Volume Adjustment
During the call, you can press the volume adjustment bars to adjust the volume
Putting a Call on Hold
Press the Hold button or Hold softkey to put your active call on hold
If there is only one call on hold, press the Resume softkey or Hold button to retrieve the call
If there are more than one call on hold, press the line button, press the Up/Down button to
highlight the call, press the Resume softkey or Hold button to retrieve the call
Speed Dial
Speed dial numbers must already be set into the phone, please check the relating content in the
user manual for more details
Press the DSS Keys which has been set as Speed Dial button, the entry in the speed dial list
assigned in advance will be dialed automatically
Voicemail
The presence of new Voice Mail messages is indicated in the idle screen, press Voicemail softkey,
enter the desired password to get the voicemail in the server
Volume
Adjustment Bar
Mute
Redial
Table 1 Programmable Keys as Call /Line Appearance Buttons
LED Status Description
Steady green Call/line appearance is in idle status
Slow blinking red Call/line appearance is ringing
Steady red Call/line appearance is active
Fast blinking red Call/line appearance is not available
Off It is not active as Call/Line apperance buttons
Table 2 Account Button LEDs
LED Status Description
Steady green The account is active
Blinking green There is an incoming call to the account
Off The phone in idle status whether registered/unregistered
Table 3 Power Indication LED
LED Status Description
Steady green Power on
Off Power off