Yealink Yealink SIP-T41P User manual

Copyright © 2016 YEALINK NETWORK TECHNOLOGY CO., LTD.
Copyright © 2016 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express written
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its consent to downloading and printing copies of the content provided in this file only for private
use but not for redistribution. No parts of this publication may be subject to alteration,
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damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.

This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to [email protected].

Yealink SIP-T41P IP phone firmware contains third-party software under the GNU General Public License
(GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms
and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
ix
Thank you for choosing the SIP-T41P IP phone, an ultra-elegant IP phone which is
exquisitely designed to provide business telephony features, such as Call Hold, Call
Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify
with your system administrator that the IP network is ready for phone configuration. Also
be sure to read the Packaging Contents and Regulatory Notices sections in this guide
before you set up and use the SIP-T41P IP phone.
Note
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
This section describes the changes to this guide for each release and guide version.
The following section is new:
Entering Data and Editing Fields on page 20
Major updates have occurred to the following sections:
Icon Instructions on page 3
Optional Accessories on page 12
Phone Installation on page 14
Network Directory and Network Call Log features are hidden for IP phones in neutral
firmware, which are designed for the BroadWorks environment. Please contact your
system administrator for more information.

User Guide for the SIP-T41P IP Phone
x
Troubleshooting on page 149
Appendix A - Time Zones on page 163
The following sections are new:
Shared Call Appearance (SCA) on page 122
Bridged Line Appearance (BLA) on page 136
Major updates have occurred to the following sections:
Icon Instructions on page 3
LED Instructions on page 4
Web User Interface on page 7
Call Forward on page 87
The following section is new:
Logo Customization on page 48
Major updates have occurred to the following sections:
Web User Interface on page 7
Anonymous Call Rejection on page 103
ReCall on page 81
Intercom on page 112
Multicast Paging on page 114
Placing Calls on page 74
Contact Management on page 32
Auto Answer on page 78
The following sections are new:
Optional Accessories on page 12
Short Message Service (SMS) on page 142
Major updates have occurred to the following sections:
Phone Lock on page 27

About This Guide
xi
Auto Answer on page 78
Local Directory on page 33
Anonymous Call on page 102
BLF List on page 107
Appendix A - Time Zones on page 163
The following sections are new:
BLF List on page 107
Call Completion on page 80
Major updates have occurred to the following sections:
LED Instructions on page 4
Ring Tones on page 30
Anonymous Call on page 102
Anonymous Call Rejection on page 103
Troubleshooting on page 149
Appendix A - Time Zones on page 163
Major updates have occurred to the following sections:
Documentations on page 9
Packaging Contents on page 11
The following section is new:
Call Completion on page 80
Major updates have occurred to the following sections:
LED Instructions on page 4
Backlight on page 23
Anonymous Call on page 102

User Guide for the SIP-T41P IP Phone
xii
Major updates have occurred to the following sections:
Icon Instructions on page 3
Language on page 24
DSS Keys on page 51
Call Forward on page 87
Troubleshooting on page 149

Table of Contents
xiii
About This Guide..................................................................... ix
In This Guide .........................................................................................................................ix
Summary of Changes..........................................................................................................ix
Changes for Release 80, Guide Version 80.95 ..............................................................ix
Changes for Release 80, Guide Version 80.60 .............................................................. x
Changes for Release 80, Guide Version 80.20 .............................................................. x
Changes for Release 80, Guide Version 80.1 ................................................................ x
Changes for Release 73, Guide Version 73.16 ..............................................................xi
Changes for Release 72, Guide Version 72.2 ................................................................xi
Changes for Release 72, Guide Version 72.1 ................................................................xi
Changes for Release 71, Guide Version 71.60 .............................................................xii
Table of Contents....................................................................xiii
Overview .................................................................................. 1
Hardware Component Instructions.................................................................................... 1
Icon Instructions.................................................................................................................... 3
LED Instructions..................................................................................................................... 4
User Interfaces ..................................................................................................................... 6
Phone User Interface........................................................................................................ 7
Web User Interface........................................................................................................... 7
Documentations ................................................................................................................... 9
Getting Started....................................................................... 11
Packaging Contents........................................................................................................... 11
Optional Accessories ..................................................................................................... 12
Phone Installation............................................................................................................... 14
Phone Initialization............................................................................................................. 16
Phone Status ....................................................................................................................... 17
Basic Network Settings...................................................................................................... 18
Registration ......................................................................................................................... 19
Idle Screen.......................................................................................................................... 20
Entering Data and Editing Fields ..................................................................................... 20
Customizing Your Phone......................................................... 23

User Guide for the SIP-T41P IP Phone
xiv
General Settings ................................................................................................................ 23
Backlight .......................................................................................................................... 23
Language......................................................................................................................... 24
Time & Date ..................................................................................................................... 25
Administrator Password ................................................................................................. 26
Key as Send..................................................................................................................... 27
Phone Lock....................................................................................................................... 27
Audio Settings .................................................................................................................... 30
Volume ............................................................................................................................. 30
Ring Tones........................................................................................................................ 30
Contact Management....................................................................................................... 32
Directory........................................................................................................................... 32
Local Directory ................................................................................................................ 33
Blacklist ............................................................................................................................ 42
Remote Phone Book........................................................................................................ 43
Call History Management ................................................................................................ 46
System Customizations...................................................................................................... 48
Logo Customization ........................................................................................................ 48
Headset Use.................................................................................................................... 49
DSS Keys .......................................................................................................................... 51
Account Management ................................................................................................... 62
Dial Plan........................................................................................................................... 64
Emergency Number........................................................................................................ 70
Live Dialpad .................................................................................................................... 71
Hotline.............................................................................................................................. 72
Basic Call Features................................................................. 73
Placing Calls ....................................................................................................................... 74
Answering Calls ................................................................................................................. 76
Ending Calls........................................................................................................................ 77
Redialing Numbers ............................................................................................................ 77
Recent Call In Dialing ........................................................................................................ 77
Auto Answer ....................................................................................................................... 78
Auto Redial.......................................................................................................................... 79
Call Completion ................................................................................................................. 80
ReCall .................................................................................................................................. 81
Call Mute............................................................................................................................. 82
Call Hold/Resume............................................................................................................... 82
Do Not Disturb (DND) ........................................................................................................ 83
Call Forward ....................................................................................................................... 87
Call Transfer ........................................................................................................................ 93
Call Waiting ........................................................................................................................ 94
Conference ......................................................................................................................... 95
Local Conference............................................................................................................ 95

Table of Contents
xv
Network Conference ...................................................................................................... 96
Call Park .............................................................................................................................. 98
Call Pickup .......................................................................................................................... 99
Anonymous Call ............................................................................................................... 102
Anonymous Call Rejection .............................................................................................. 103
Advanced Phone Features....................................................105
Busy Lamp Field (BLF) ..................................................................................................... 105
BLF List ............................................................................................................................... 107
Call Recording .................................................................................................................. 109
Hot Desking ...................................................................................................................... 111
Intercom ............................................................................................................................ 112
Outgoing Intercom Calls.............................................................................................. 112
Incoming Intercom Calls .............................................................................................. 113
Using Intercom .............................................................................................................. 114
Multicast Paging............................................................................................................... 114
Sending RTP Stream ..................................................................................................... 115
Receiving RTP Stream................................................................................................... 117
Using Multicast Paging................................................................................................. 118
Music on Hold................................................................................................................... 119
Automatic Call Distribution (ACD).................................................................................. 121
Shared Call Appearance (SCA) .................................................................................... 122
Configuring SCA Feature on the IP Phone ................................................................. 123
Using SCA Feature on the IP Phone............................................................................ 130
Bridged Line Appearance (BLA).................................................................................... 136
Configuring BLA Feature on the IP Phone .................................................................. 137
Using BLA Feature on the IP Phone............................................................................. 140
Messages.......................................................................................................................... 142
Short Message Service (SMS) .................................................................................... 142
Voice Mail ...................................................................................................................... 144
Message Waiting Indicator (MWI) ............................................................................. 145
Troubleshooting .....................................................................149
General Issues.................................................................................................................. 149
Display Issues ................................................................................................................... 149
Password Issues................................................................................................................ 150
Call Issues ......................................................................................................................... 151
Headset & Handset Issues.............................................................................................. 151
Audio Issues...................................................................................................................... 151
Log Issues.......................................................................................................................... 153
Reboot & Upgrade & Reset Issues.................................................................................. 156
Regulatory Notices ................................................................159

User Guide for the SIP-T41P IP Phone
xvi
Service Agreements ........................................................................................................ 159
Limitations of Liability ...................................................................................................... 159
Safety Instructions ............................................................................................................ 159
Appendix A - Time Zones......................................................163
Index ......................................................................................165

Overview
1
This chapter provides the overview of the SIP-T41P IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your
system administrator.
The main hardware components of the SIP-T41P IP phone are the LCD screen and the
keypad.

User Guide for the SIP-T41P IP Phone
2
Hardware component instructions of the SIP-T41P IP phone are:
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller
information
• Prompt text (for example, "Saving config file!")
• Time and date
②
Power Indicator LED
Indicates phone power and some feature statuses.
•Receives an incoming call—Fast flashing
•Receives a voice mail or text message—Slow
flashing
③
Line Keys
Use these keys to activate up to six accounts and
assign various features.
④
(Mute Key)
Toggles and indicates mute feature.
(Headset Key)
Toggles and indicates the headset mode.
(Message Key)
Accesses voice mails.
(Redial Key)
Redials a previously dialed number.
⑤
Speakerphone Key
Toggles and indicates the hands-free speakerphone
mode.
⑥
Volume Key
Adjusts the volume of the handset, headset, speaker,
and ringer.
⑦
Keypad
Provides the digits, letters, and special characters in
context-sensitive applications.
⑧
Scroll through the displayed information.
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.
⑨
Soft Keys
Label automatically to identity their context-sensitive
features.
⑩
Speaker
Provides hands-free (speakerphone) audio output.
⑪
Hookswitch Tab
Secures the handset in the handset cradle when the
IP phone is mounted vertically. For more information
on how to adjust the hookswitch tab, refer to Yealink
Wall Mount Quick Installation Guide for Yealink IP
Phones .
⑫
Hookswitch
Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the

Overview
3
Item
Description
line, laying the handset down on the handset cradle,
the phone disconnects from the line.
Icons appearing on the LCD screen are described in the following table:
Icon
Description
Network is unavailable
The private line registers successfully
Register failed
Registering
The shared/bridged line registers successfully
Hands-free speakerphone mode
Handset mode
Headset mode
Voice Mail
Auto Answer
Do Not Disturb
Call Hold
Call Mute
Ringer volume is 0
Phone Lock
Call Forward/Forwarded Calls
Missed Calls

User Guide for the SIP-T41P IP Phone
4
Icon
Description
Received Calls
Placed Calls
Recording box is full
A call cannot be recorded
Recording starts successfully
Recording cannot be started
Recording cannot be stopped
The contact icon
The ACD state is available
and x
The ACD state is unavailable
The ACD state is Wrap up
Log out of the ACD system
Power Indicator LED
LED Status
Description
Solid red
The phone is initializing.
Fast flashing red (300ms)
The phone is ringing.
Slow flashing red (1s)
The phone receives a text message or voice mail.
Off
The phone is powered off.
The phone is idle.
The phone is busy.
The call is placed on hold or is held.
The call is muted.

Overview
5
Line key LED
LED Status
Description
Solid green
The line is seized.
The line is in conversation.
Fast flashing green
The line receives an incoming call.
Slow flashing green
The call is placed on hold.
Off
The line is inactive.
Line key LED (configured as a BLF key or a BLF List key)
LED Status
Description
Solid green
The monitored user is idle.
Fast flashing red (200ms)
The monitored user receives an incoming call.
Solid red
The monitored user is busy.
Slow flashing red (1s)
The call is parked against the monitored user’s phone
number.
The monitored user’s conversation is placed on hold
(This LED status requires server support).
Off
The monitored user does not exist.
Line key LED (used as a page switch key)
LED Status
Description
Solid red
There is a parked call on the line key of the non-current
page.
Solid green
There is a call on the line key of the non-current page.
Fast flashing green
The line receives an incoming call on the non-current
page.
Fast flashing red
The monitored user receives an incoming call on the
non-current page.
Off
Line keys on every page are idle.
Line key LED (associated with a shared line)
The local SCA phone indicates the phone is involved in an SCA call, while the
monitoring SCA phone indicates the phone is not involved in the SCA call.
LED Status
Description
Off
The shared line is idle.
Fast flashing green
The shared line receives an incoming call.

User Guide for the SIP-T41P IP Phone
6
LED Status
Description
Solid green (for local SCA
phone)
Solid red (for monitoring
SCA phone)
The shared line is in conversation.
The shared line is dialing.
The shared line is seized.
The shared line conversation is barged in by the
other shared line party.
Slow flashing green (for
local SCA phone)
Slow flashing red (for
monitoring SCA phone)
The shared line conversation is placed on public
hold.
Slow flashing green (for
local SCA phone)
Solid red (for monitoring
SCA phone)
The shared line conversation is placed on private
hold.
For a multi-party call, all the shared line parties
participating in this call place the shared line
conversation on hold.
Line key LED (associated with a bridged line)
The local BLA phone indicates the phone is involved in a BLA call, while the monitoring
BLA phone indicates the phone is not involved in the BLA call.
LED Status
Description
Off
The bridged line is idle.
Fast flashing green
The bridged line receives an incoming call.
Solid green (for local BLA
phone)
Solid red (for monitoring BLA
phone)
The bridged line is in conversation.
The bridged line is dialing.
The bridged line is seized.
Slow flashing green (for
local BLA phone)
Slow flashing red (for
monitoring BLA phone)
The bridged line conversation is placed on hold.
Note
Two ways to customize configurations of your SIP-T41P IP phone:
The user interface on the IP phone.
The user interface in a web browser on your computer.
The hardware components keypad and LCD screen constitute the phone user interface,
The above introduces the default LED status. The statuses of the power indicator LED and
BLF key are configurable via web user interface. For more information, refer to
Yealink_SIP-T2_Series_T19(P) E2_T4_Series_CP860_IP_Phones_Administrator_Guide .

Overview
7
which allows the user to execute all call operation tasks and basic configuration
changes directly on the phone. In addition, you can use the web user interface to
access all configuration settings. In many cases, it is possible to use either the phone
user interface and/or the web user interface interchangeably. However, in some cases,
it is only possible to use one or the other interface to operate the phone and change
settings.
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced option is only accessible to the administrator, and the default
administrator password is “admin”(case-sensitive). For more information on
customizing your phone with the available options from the phone user interface, refer
to Customizing Your Phone on page 23.
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of
your new phone. To obtain the IP address, press the OK key on the phone when the
phone is idle. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the
address bar of a web browser on your computer. The default administrator user name
and password are both “admin”(case-sensitive).
The options you can use to customize the IP phone via phone user interface and/or via
web user interface are listed in the following table:
Options
Phone User Interface
Web User Interface
Status
√
√
--IPv4
--MAC
--Firmware
--Network
--Phone
--Accounts
Basic Phone Settings
√
--Backlight
√
--Language
√
--Time & Date
√
--Administrator Password
√
--Key as Send
√
--Phone Lock
√
--Ring Tones
√

User Guide for the SIP-T41P IP Phone
8
Options
Phone User Interface
Web User Interface
--Contact Management
--Directory
x
--Local Directory
√
--Blacklist
√
--Remote Phone Book
x
--Call History Management
√
--Logo Customization
x
--DSS Keys
√
--Account Registration
√
--Dial Plan
x
--Emergency Number
x
--Live Dialpad
x
--Hotline
√
Basic Call Features
√
--Recent Call In Dialing
x
--Auto Answer
√
--Auto Redial
√
--Call Completion
√
--ReCall
√
--Do Not Disturb (DND)
√
--Call Forward
√
--Call Transfer
√
--Call Waiting
√
--Conference
x
--Call Park
√
--Call Pickup
√
--Anonymous Call
√
--Anonymous Call Rejection
√
Advanced Phone Features
√
--Busy Lamp Field (BLF)
√
--BLF List
x
--Call Recording
√
--Hot Desking
√
--Intercom
√
--Multicast Paging
x
--Music on Hold
x
--Automatic Call Distribution (ACD)
x
--Shared Call Appearance (SCA)
x
--Bridged Line Appearance (BLA)
x
--Messages
√
SIP Account
√