Alcatel-Lucent 8068 User manual

Alcatel-Lucent OmniPCX Office
Rich Communication Edition
8068 Premium Deskphone
8039 Premium Deskphone
8038 Premium Deskphone
8029 Premium Deskphone
8028 Premium Deskphone
User Manual
R100
8AL90894ENAAed02 R100-1416

2
Introduction
Thank you for choosing an Alcatel-Lucent phone.
This model offers enhanced ergonomical features for more effective communication.
This document describes the services offered by the following sets:
·Alcatel-Lucent 8068 Bluetooth® Premium Deskphone (8068 BT)
·Alcatel-Lucent 8068 Premium Deskphone
·Alcatel-Lucent 8039 Premium Deskphone
·Alcatel-Lucent 8038 Premium Deskphone
·Alcatel-Lucent 8029 Premium Deskphone
·Alcatel-Lucent 8028 Premium Deskphone
The label and icons displayed on the phone depends on the type of the set.
Some features are depended on the type of the set.
8068 BT
8068
8039
8038
8029
8028
IP Phone
Digital Phone
Color screen
Monochrome screen
Bluetooth® handset
Bluetooth® Headset
Two-port Gigabit Ethernet switch with Power Over
Ethernet support
Premium Add-on 10 keys modules
Audio services (hands-free, handset and headset)
Premium Smart display 14 keys module
Adjusting the contrast of the display
Agent set / Supervisor station
The labels and icons presented in this document are not contractually binding and may be modified
without prior warning.

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1GETTING TO KNOW YOUR TELEPHONE 7
1.1 8068 BLUETOOTH® / 8068 PREMIUM DESKPHONE 7
1.2 8038/8039 PREMIUM DESKPHONE 7
1.3 8028/8029 PREMIUM DESKPHONE 8
1.4 CONNECTIVITIES 8
1.5 WELCOME SCREENS 9
1.6 NAVIGATION 10
1.7 STATUS ICONS / CALL ICONS 10
1.8 PERMANENT FEATURES KEYS 11
1.9 ALPHABETIC KEYBOARD 12
1.10 ADD-ON MODULE 13
1.11 CALL MANAGEMENT SCREEN 14
1.12 BLUETOOTH® WIRELESS HANDSET 15
2USING YOUR TELEPHONE 16
2.1 MAKING A CALL 16
2.2 RECEIVING A CALL 16
2.3 USING THE TELEPHONE IN “HANDS FREE“ MODE 17
2.4 ACTIVATING THE LOUDSPEAKER DURING A CONVERSATION (RECEIVER LIFTED) -LOUDSPEAKER. 17
2.5 CALLING YOUR CALLER BY NAME (COMPANY DIRECTORY) 17
2.6 MAKE CALLS VIA YOUR PROGRAMMED CALL KEYS 18
2.7 FILTERING CALLS USING THE VOICE MAILBOX 18
2.8 REDIALING 18
2.9 REQUESTING AUTOMATIC CALLBACK IF INTERNAL NUMBER IS BUSY 19
2.10 CANCELLING AN AUTOMATIC CALLBACK 19
2.11 RECEIVING INTERCOM CALLS 19
2.12 SENDING DTMF SIGNALS 19
2.13 MUTE, SO THAT YOUR CALLER CANNOT HEAR YOU 19
3DURING A CONVERSATION 20
3.1 MAKING A SECOND CALL DURING A CONVERSATION 20
3.2 ANSWERING A SECOND CALL DURING A CONVERSATION 20
3.3 SWITCHING BETWEEN CALLS (BROKER CALL) 21
3.4 TRANSFERRING A CALL 21
3.5 TRANSFER A CALL TO A VOICE MAIL 21
3.6 THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CALLERS (CONFERENCE) 22
3.7 PLACING A CALL ON HOLD (HOLD) 22
3.8 PLACING AN OUTSIDE CALL ON HOLD (PARKING) 22
3.9 INTRUSION INTO AN INTERNAL CONVERSATION 22
3.10 STORE A NUMBER 23
3.11 ADJUST AUDIO VOLUME 23

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4“MEET ME “ CONFERENCE 24
4.1 INITIATE A “MEET ME “ CONFERENCE 24
4.2 JOIN A “MEET ME “ CONFERENCE 25
5SHARING 26
5.1 RECEIVING SUPERVISED CALL RINGING 26
5.2 ANSWERING THE GENERAL BELL 26
5.3 MANAGER/ASSISTANT FILTERING 26
5.4 CALL PICK-UP 26
5.5 OUTSIDE CALLS TO THE OPERATOR WILL RING ON YOUR TELEPHONE AND YOU CAN ANSWER THE CALL: 26
5.6 HUNTING GROUPS 27
5.7 CALLING AN INTERNAL CALLER ON HIS/HER PAGER 27
5.8 ANSWERING A CALL ON YOUR PAGER 27
5.9 CALLING A CALLER ON HIS/HER LOUDSPEAKER 27
5.10 SENDING A WRITTEN MESSAGE TO AN INTERNAL CALLER 28
5.11 SEND A VOICE MESSAGE COPY 29
5.12 SENDING A RECORDED MESSAGE TO A NUMBER A DISTRIBUTION LIST 29
5.13 BROADCASTING A MESSAGE ON THE LOUDSPEAKERS OF A STATION GROUP 29
6KEEP IN TOUCH 30
6.1 SELECTING CALLS TO BE FORWARDED 30
6.2 FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD) 30
6.3 FORWARDING YOUR CALLS TO YOUR VOICE MESSAGE SERVICE 30
6.4 WHEN YOU RETURN, CONSULT RECORDED MESSAGES 30
6.5 ACTIVATEDISABLE THE PERSONAL ASSISTANT 31
6.6 PERSONAL ASSISTANT: REACHING YOU WITH ONE NUMBER ONLY 31
6.7 FORWARDING CALLS TO YOUR PAGER 31
6.8 FORWARDING YOUR CALLS FROM THE RECEIVING TERMINAL (“FOLLOW ME“) 31
6.9 DIVERTING ALL GROUP CALLS 32
6.10 CANCELLING ALL FORWARDS 32
6.11 CANCELLING A SPECIFIC FORWARD 32
6.12 FORWARDING CALLS WHEN YOUR LINE IS BUSY (FORWARD IF BUSY) 32
6.13 DO NOT DISTURB 32
6.14 LEAVING A RECORDED MESSAGE FOR INTERNAL CALLERS 32
6.15 CONSULTING WRITTEN MESSAGES 33
6.16 MESSAGE NOTIFICATION 34

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7MANAGING YOUR CHARGES 35
7.1 CHARGING YOUR CALLS DIRECTLY TO BUSINESS ACCOUNTS 35
7.2 FINDING OUT THE COST OF AN OUTSIDE CALL MADE FOR AN INTERNAL USER FROM YOUR TERMINAL 35
8PROGRAMMING YOUR TELEPHONE 36
8.1 INITIALIZING YOUR VOICE MAILBOX 36
8.2 CUSTOMIZING YOUR VOICE GREETING 36
8.3 MODIFYING YOUR PERSONAL CODE 36
8.4 ADJUSTING THE AUDIO FUNCTIONS 37
8.5 ADJUSTING THE CONTRAST OF THE DISPLAY (8028/8029/8038/8039 PREMIUM DESKPHONE) 38
8.6 SELECTING THE WELCOME PAGE 38
8.7 SELECTING LANGUAGE 38
8.8 PROGRAMMING DIRECT CALL KEYS (PERSO PAGE) 38
8.9 DELETING DIRECT CALL KEYS (PERSO PAGE) 38
8.10 PROGRAMMING DIRECT CALL KEYS (F1 AND F2 KEYS) 39
8.11 DELETING DIRECT CALL KEYS (F1 AND F2 KEYS) 39
8.12 PROGRAMMING DIRECT CALL KEYS (8028/8029 PREMIUM DESKPHONE) 39
8.13 DELETING DIRECT CALL KEYS (8028/8029 PREMIUM DESKPHONE) 39
8.14 PROGRAMMING AN APPOINTMENT REMINDER 40
8.15 IDENTIFY THE TERMINAL YOU ARE ON 40
8.16 LOCK / UNLOCK YOUR TELEPHONE 40
8.17 CONFIGURING THE AUDIO JACK OF YOUR TELEPHONE 40
8.18 ACTIVATING/DEACTIVATING “FORCED HEADSET“ MODE 41
8.19 INSTALLING A BLUETOOTH® WIRELESS TECHNOLOGY HANDSET (MATCHING) 41
8.20 USE OF THE BLUETOOTH® HANDSET 41
8.21 INSTALLING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET (MATCHING) 42
8.22 USING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET 42
8.23 DELETING AN ACCESSORY (HEADSET, HANDSET, ETC.): BLUETOOTH® WIRELESS TECHNOLOGY 42
8.24 CONTACTING YOUR ADMINISTRATOR 43

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9ACD: AGENT SET / SUPERVISOR STATION 44
9.1 AGENT SET 44
9.2 OPEN AN AGENT SESSION (LOGIN) –AGENT SET 44
9.3 ACD APPLICATION WELCOME SCREEN –AGENT SET 44
9.4 THE FOUR OPERATING STATUSES OF THE AGENT SET 45
9.5 CHANGING THE OPERATING STATUS OF THE SET –AGENT SET 45
9.6 MODIFYING YOUR PERSONAL CODE –AGENT SET 45
9.7 INTEGRATING ANOTHER GROUP/LEAVING A GROUP –AGENT SET 45
9.8 CLOSE THE AGENT SESSION (LOGOUT) –AGENT SET 45
9.9 SUPERVISOR STATION 46
9.10 SUPERVISING GROUP MAILBOXES –SUPERVISOR STATION 46
10 GUARANTEE AND CLAUSES 47
10.1 SAFETY INSTRUCTIONS 47
10.2 REGULATORY STATEMENTS 48

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1Getting to know your telephone
1.1 8068 Bluetooth® / 8068 Premium Deskphone
1.2 8038/8039 Premium Deskphone
A Bluetooth®
handset for
optimized
communication . A
wired handset is
also available and
can replace the
Bluetooth® handset
3.5 mm headset
jack
Alphabetic
keyboard
Loudspeaker
·Color screen
·10 dedicated functions keys
Permanent feature keys: quick access
to the phone’s main features
Navigation
LED
·Flashing blue: incoming call Arrival of a new call
·
Flashing orange: alarm
Handset
3.5 mm headset
jack
Alphabetic
keyboard
Loudspeaker
·Monochrome screen
·
10 dedicated functions keys
Permanent feature keys: quick access
to the phone’s main features
Navigation
LED
·Flashing blue: incoming call Arrival of a new call
·Flashing orange: alarm
An adjustable and stable foot
An adjustable and stable foot

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1.3 8028/8029 Premium Deskphone
1.4 Connectivities
Description of the connectors
8029 / 8039
8068 / 8038 / 8028
Add-
on module connector (SATA type).
1 RJ 11 connector for external ringer and
audio active envelop indicator
1 RJ 11 connector for external ringer
and audio active envelop indicator
Add-on module connector (SATA type).
1 RJ 9 connector for alphanumerical
keyboard
1 RJ 9 connector for alphanumerical
keyboard
1 RJ9 connector for a corded handset
One 10/100/1000 Gigabit Ethernet
connector (PC)
One 10/100/1000 Gigabit Ethernet
connector (LAN)
One DC power jack for an external power
adaptor
1 RJ9 connector for a corded handset
Handset
3.5 mm headset
jack
Alphabetic
keyboard
Loudspeaker
·Monochrome screen
·6 dedicated functions keys
functions keys
Navigation
LED
·Flashing blue: incoming call Arrival of a new call
·Flashing orange: alarm
4 programmable keys with Led and
paper label
Permanent feature keys: quick
access to the phone’s main features
An adjustable and stable foot

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Cable path for line connection (8029/8039 Premium Deskphone)
Make sure you position the cable correctly in the compartment intended for that purpose:
1
2
3
4
5
1.5 Welcome screens
You can access all of your phone's features from these screens. The default display has three pages
that you can access by pressing the page tabs at the top of the screen. The selected page is
highlighted.
oMenu
oPerso
oInfo
·Menu page:
Contains all features and applications accessible by pressing the label of the desired feature or
application From this page, it is possible to adjust the ringer volume, program the time of an
appointment, lock the terminal, define the default page displayed, configure voice mail, and
access telephone functions such as calling back one of the last numbers or intercepting calls.
·Perso page:
Contains call line keys (allowing supervision of calls) and programmable call keys.
·Info page:
Contains information on the telephone and the status of its functions: name, telephone
number, number of messages, activation of transfer function, appointment reminder, etc.
·/ Transfer icon: Pressing the key next to this icon allows you to program or change the
transfer function
8068
8038/8039
8028/8029

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1.6 Navigation
OK key:
Used to validate your choices and options while programming or configuring
Left-right navigator:
Used to mo
ve from one page to another and display information about current calls (call in
progress, calls on hold, incoming call).
Up-down navigator:
Used to scroll through the content of a page
Back/Exit key
Use this key to go back to the previous step
Use this key to go back to the homepage (long press)
1.7 Status icons / Call icons
Icons giving information about some specific configurations of the phone or about call status are
displayed in the top bar of the screen.
Headset connected
Telephone locked
Appointment programmed
Incoming call icon
Call in progress icon
Call holding icon