Alcatel-Lucent 8068 User manual

Alcatel-Lucent OmniPCX Office
Rich Communication Edition
8068 Premium Deskphone
8039 Premium Deskphone
8038 Premium Deskphone
8029 Premium Deskphone
8028 Premium Deskphone
User Manual
R100
8AL90894ENAAed02 R100-1416

2
Introduction
Thank you for choosing an Alcatel-Lucent phone.
This model offers enhanced ergonomical features for more effective communication.
This document describes the services offered by the following sets:
·Alcatel-Lucent 8068 Bluetooth® Premium Deskphone (8068 BT)
·Alcatel-Lucent 8068 Premium Deskphone
·Alcatel-Lucent 8039 Premium Deskphone
·Alcatel-Lucent 8038 Premium Deskphone
·Alcatel-Lucent 8029 Premium Deskphone
·Alcatel-Lucent 8028 Premium Deskphone
The label and icons displayed on the phone depends on the type of the set.
Some features are depended on the type of the set.
8068 BT
8068
8039
8038
8029
8028
IP Phone
Digital Phone
Color screen
Monochrome screen
Bluetooth® handset
Bluetooth® Headset
Two-port Gigabit Ethernet switch with Power Over
Ethernet support
Premium Add-on 10 keys modules
Audio services (hands-free, handset and headset)
Premium Smart display 14 keys module
Adjusting the contrast of the display
Agent set / Supervisor station
The labels and icons presented in this document are not contractually binding and may be modified
without prior warning.

3
1GETTING TO KNOW YOUR TELEPHONE 7
1.1 8068 BLUETOOTH® / 8068 PREMIUM DESKPHONE 7
1.2 8038/8039 PREMIUM DESKPHONE 7
1.3 8028/8029 PREMIUM DESKPHONE 8
1.4 CONNECTIVITIES 8
1.5 WELCOME SCREENS 9
1.6 NAVIGATION 10
1.7 STATUS ICONS / CALL ICONS 10
1.8 PERMANENT FEATURES KEYS 11
1.9 ALPHABETIC KEYBOARD 12
1.10 ADD-ON MODULE 13
1.11 CALL MANAGEMENT SCREEN 14
1.12 BLUETOOTH® WIRELESS HANDSET 15
2USING YOUR TELEPHONE 16
2.1 MAKING A CALL 16
2.2 RECEIVING A CALL 16
2.3 USING THE TELEPHONE IN “HANDS FREE“ MODE 17
2.4 ACTIVATING THE LOUDSPEAKER DURING A CONVERSATION (RECEIVER LIFTED) -LOUDSPEAKER. 17
2.5 CALLING YOUR CALLER BY NAME (COMPANY DIRECTORY) 17
2.6 MAKE CALLS VIA YOUR PROGRAMMED CALL KEYS 18
2.7 FILTERING CALLS USING THE VOICE MAILBOX 18
2.8 REDIALING 18
2.9 REQUESTING AUTOMATIC CALLBACK IF INTERNAL NUMBER IS BUSY 19
2.10 CANCELLING AN AUTOMATIC CALLBACK 19
2.11 RECEIVING INTERCOM CALLS 19
2.12 SENDING DTMF SIGNALS 19
2.13 MUTE, SO THAT YOUR CALLER CANNOT HEAR YOU 19
3DURING A CONVERSATION 20
3.1 MAKING A SECOND CALL DURING A CONVERSATION 20
3.2 ANSWERING A SECOND CALL DURING A CONVERSATION 20
3.3 SWITCHING BETWEEN CALLS (BROKER CALL) 21
3.4 TRANSFERRING A CALL 21
3.5 TRANSFER A CALL TO A VOICE MAIL 21
3.6 THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CALLERS (CONFERENCE) 22
3.7 PLACING A CALL ON HOLD (HOLD) 22
3.8 PLACING AN OUTSIDE CALL ON HOLD (PARKING) 22
3.9 INTRUSION INTO AN INTERNAL CONVERSATION 22
3.10 STORE A NUMBER 23
3.11 ADJUST AUDIO VOLUME 23

4
4“MEET ME “ CONFERENCE 24
4.1 INITIATE A “MEET ME “ CONFERENCE 24
4.2 JOIN A “MEET ME “ CONFERENCE 25
5SHARING 26
5.1 RECEIVING SUPERVISED CALL RINGING 26
5.2 ANSWERING THE GENERAL BELL 26
5.3 MANAGER/ASSISTANT FILTERING 26
5.4 CALL PICK-UP 26
5.5 OUTSIDE CALLS TO THE OPERATOR WILL RING ON YOUR TELEPHONE AND YOU CAN ANSWER THE CALL: 26
5.6 HUNTING GROUPS 27
5.7 CALLING AN INTERNAL CALLER ON HIS/HER PAGER 27
5.8 ANSWERING A CALL ON YOUR PAGER 27
5.9 CALLING A CALLER ON HIS/HER LOUDSPEAKER 27
5.10 SENDING A WRITTEN MESSAGE TO AN INTERNAL CALLER 28
5.11 SEND A VOICE MESSAGE COPY 29
5.12 SENDING A RECORDED MESSAGE TO A NUMBER A DISTRIBUTION LIST 29
5.13 BROADCASTING A MESSAGE ON THE LOUDSPEAKERS OF A STATION GROUP 29
6KEEP IN TOUCH 30
6.1 SELECTING CALLS TO BE FORWARDED 30
6.2 FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD) 30
6.3 FORWARDING YOUR CALLS TO YOUR VOICE MESSAGE SERVICE 30
6.4 WHEN YOU RETURN, CONSULT RECORDED MESSAGES 30
6.5 ACTIVATEDISABLE THE PERSONAL ASSISTANT 31
6.6 PERSONAL ASSISTANT: REACHING YOU WITH ONE NUMBER ONLY 31
6.7 FORWARDING CALLS TO YOUR PAGER 31
6.8 FORWARDING YOUR CALLS FROM THE RECEIVING TERMINAL (“FOLLOW ME“) 31
6.9 DIVERTING ALL GROUP CALLS 32
6.10 CANCELLING ALL FORWARDS 32
6.11 CANCELLING A SPECIFIC FORWARD 32
6.12 FORWARDING CALLS WHEN YOUR LINE IS BUSY (FORWARD IF BUSY) 32
6.13 DO NOT DISTURB 32
6.14 LEAVING A RECORDED MESSAGE FOR INTERNAL CALLERS 32
6.15 CONSULTING WRITTEN MESSAGES 33
6.16 MESSAGE NOTIFICATION 34

5
7MANAGING YOUR CHARGES 35
7.1 CHARGING YOUR CALLS DIRECTLY TO BUSINESS ACCOUNTS 35
7.2 FINDING OUT THE COST OF AN OUTSIDE CALL MADE FOR AN INTERNAL USER FROM YOUR TERMINAL 35
8PROGRAMMING YOUR TELEPHONE 36
8.1 INITIALIZING YOUR VOICE MAILBOX 36
8.2 CUSTOMIZING YOUR VOICE GREETING 36
8.3 MODIFYING YOUR PERSONAL CODE 36
8.4 ADJUSTING THE AUDIO FUNCTIONS 37
8.5 ADJUSTING THE CONTRAST OF THE DISPLAY (8028/8029/8038/8039 PREMIUM DESKPHONE) 38
8.6 SELECTING THE WELCOME PAGE 38
8.7 SELECTING LANGUAGE 38
8.8 PROGRAMMING DIRECT CALL KEYS (PERSO PAGE) 38
8.9 DELETING DIRECT CALL KEYS (PERSO PAGE) 38
8.10 PROGRAMMING DIRECT CALL KEYS (F1 AND F2 KEYS) 39
8.11 DELETING DIRECT CALL KEYS (F1 AND F2 KEYS) 39
8.12 PROGRAMMING DIRECT CALL KEYS (8028/8029 PREMIUM DESKPHONE) 39
8.13 DELETING DIRECT CALL KEYS (8028/8029 PREMIUM DESKPHONE) 39
8.14 PROGRAMMING AN APPOINTMENT REMINDER 40
8.15 IDENTIFY THE TERMINAL YOU ARE ON 40
8.16 LOCK / UNLOCK YOUR TELEPHONE 40
8.17 CONFIGURING THE AUDIO JACK OF YOUR TELEPHONE 40
8.18 ACTIVATING/DEACTIVATING “FORCED HEADSET“ MODE 41
8.19 INSTALLING A BLUETOOTH® WIRELESS TECHNOLOGY HANDSET (MATCHING) 41
8.20 USE OF THE BLUETOOTH® HANDSET 41
8.21 INSTALLING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET (MATCHING) 42
8.22 USING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET 42
8.23 DELETING AN ACCESSORY (HEADSET, HANDSET, ETC.): BLUETOOTH® WIRELESS TECHNOLOGY 42
8.24 CONTACTING YOUR ADMINISTRATOR 43

6
9ACD: AGENT SET / SUPERVISOR STATION 44
9.1 AGENT SET 44
9.2 OPEN AN AGENT SESSION (LOGIN) –AGENT SET 44
9.3 ACD APPLICATION WELCOME SCREEN –AGENT SET 44
9.4 THE FOUR OPERATING STATUSES OF THE AGENT SET 45
9.5 CHANGING THE OPERATING STATUS OF THE SET –AGENT SET 45
9.6 MODIFYING YOUR PERSONAL CODE –AGENT SET 45
9.7 INTEGRATING ANOTHER GROUP/LEAVING A GROUP –AGENT SET 45
9.8 CLOSE THE AGENT SESSION (LOGOUT) –AGENT SET 45
9.9 SUPERVISOR STATION 46
9.10 SUPERVISING GROUP MAILBOXES –SUPERVISOR STATION 46
10 GUARANTEE AND CLAUSES 47
10.1 SAFETY INSTRUCTIONS 47
10.2 REGULATORY STATEMENTS 48

7
1Getting to know your telephone
1.1 8068 Bluetooth® / 8068 Premium Deskphone
1.2 8038/8039 Premium Deskphone
A Bluetooth®
handset for
optimized
communication . A
wired handset is
also available and
can replace the
Bluetooth® handset
3.5 mm headset
jack
Alphabetic
keyboard
Loudspeaker
·Color screen
·10 dedicated functions keys
Permanent feature keys: quick access
to the phone’s main features
Navigation
LED
·Flashing blue: incoming call Arrival of a new call
·
Flashing orange: alarm
Handset
3.5 mm headset
jack
Alphabetic
keyboard
Loudspeaker
·Monochrome screen
·
10 dedicated functions keys
Permanent feature keys: quick access
to the phone’s main features
Navigation
LED
·Flashing blue: incoming call Arrival of a new call
·Flashing orange: alarm
An adjustable and stable foot
An adjustable and stable foot

8
1.3 8028/8029 Premium Deskphone
1.4 Connectivities
Description of the connectors
8029 / 8039
8068 / 8038 / 8028
Add-
on module connector (SATA type).
1 RJ 11 connector for external ringer and
audio active envelop indicator
1 RJ 11 connector for external ringer
and audio active envelop indicator
Add-on module connector (SATA type).
1 RJ 9 connector for alphanumerical
keyboard
1 RJ 9 connector for alphanumerical
keyboard
1 RJ9 connector for a corded handset
One 10/100/1000 Gigabit Ethernet
connector (PC)
One 10/100/1000 Gigabit Ethernet
connector (LAN)
One DC power jack for an external power
adaptor
1 RJ9 connector for a corded handset
Handset
3.5 mm headset
jack
Alphabetic
keyboard
Loudspeaker
·Monochrome screen
·6 dedicated functions keys
functions keys
Navigation
LED
·Flashing blue: incoming call Arrival of a new call
·Flashing orange: alarm
4 programmable keys with Led and
paper label
Permanent feature keys: quick
access to the phone’s main features
An adjustable and stable foot

9
Cable path for line connection (8029/8039 Premium Deskphone)
Make sure you position the cable correctly in the compartment intended for that purpose:
1
2
3
4
5
1.5 Welcome screens
You can access all of your phone's features from these screens. The default display has three pages
that you can access by pressing the page tabs at the top of the screen. The selected page is
highlighted.
oMenu
oPerso
oInfo
·Menu page:
Contains all features and applications accessible by pressing the label of the desired feature or
application From this page, it is possible to adjust the ringer volume, program the time of an
appointment, lock the terminal, define the default page displayed, configure voice mail, and
access telephone functions such as calling back one of the last numbers or intercepting calls.
·Perso page:
Contains call line keys (allowing supervision of calls) and programmable call keys.
·Info page:
Contains information on the telephone and the status of its functions: name, telephone
number, number of messages, activation of transfer function, appointment reminder, etc.
·/ Transfer icon: Pressing the key next to this icon allows you to program or change the
transfer function
8068
8038/8039
8028/8029

10
1.6 Navigation
OK key:
Used to validate your choices and options while programming or configuring
Left-right navigator:
Used to mo
ve from one page to another and display information about current calls (call in
progress, calls on hold, incoming call).
Up-down navigator:
Used to scroll through the content of a page
Back/Exit key
Use this key to go back to the previous step
Use this key to go back to the homepage (long press)
1.7 Status icons / Call icons
Icons giving information about some specific configurations of the phone or about call status are
displayed in the top bar of the screen.
Headset connected
Telephone locked
Appointment programmed
Incoming call icon
Call in progress icon
Call holding icon

11
1.8 Permanent features keys
They are located just above the loudspeaker
Mute and intercom key.
During a call, press this key to stop your contact from hearing you. When idle, press this key
to switch the phone to intercom mode. When you receive a call, the phone hooks off
automatically and you go straight into handsfree mode. When activated, this is key blue
Turn down the volume Lower the contrast
Turn up the volume Increase the contrast
Pressing this key answers an incoming call in handsfree mode (the key is blue). When a call is
in progress, pressing this key switches from handsfree mode to headset or handset mode.
Programmable keys (F1 and F2 keys).Lit when the function associated with the key is
activated. A service or a direct call can be associated to these keys.
Redial key: to access the 'Redial' feature.
Last number redial (short press)
Call back on the last 10 number dialed (long press)
Guide key: Used to obtain information on functions of the “menu“ page and to program key of
the “perso“ page
Messaging key to access various mail services
This key is lit when you have received a new voicemail, text message or callback request.

12
1.9 Alphabetic keyboard
Your set is provided with an alphabetic keyboard
depending on you country and language:
·Country variants:
oAZERTY
oQWERTZ
oQWERTY (international)
oQWERTY (nordic)
Use the keyboard to enter names while configuring the
phone. Directly access the dial by name feature by entering the name of your caller on the keyboard.
Below is a list of the function keys that allow you to access all the symbols
Cursor moving keys (left, right, up and down). Allows you to navi
gate edit boxes. Press the
Alt key to access the left and up directions
Caps lock: to write text in capital letters.
Alt key. To access specific and punctuation characters.
Enter key: to validate edited text.
Backspace key: to delete one character in an edit box.

13
1.10 Add-on module
Flashing blue: incoming call
Installation
Premium Add-on 10 keys modules
1. Remove the protection of the dedicated compartment behind the set
2. Insert the add-on correctly in the compartment
3. Plug the provided cord into the dedicated socket behind your set
4. Fix the add-on with the provided screw
Premium Add-on 40 keys / Premium Smart Display 14 keys:
1. Plug the provided cord into the dedicated socket behind your phone
2. If desired, fix the foots (set and add-on) with the provided clip
1
2
3
4

14
1.11 Call management screen
·Each tab corresponds to a call, the status of which is symbolized by its icon
(in progress, held, arrival of new call). When a call is in progress, use the
left-right navigator to look at held or incoming calls.
·All features are accessible while the call is displayed on the screen. Use the
Up and Down arrows to move up or down a page.
These functions (transfer,
conference, etc.) are directly related to the status of the call consulted.
For example, the transfer function will not be available between a call in
progress or a held call and an incoming call.
·Used to switch from a telephone screen to an application screen. For
example, it can be used while a call is in progress to search a number,
program an appointment reminder, etc
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress
or waiting calls are displayed on the different line keys. It is then possible to converse with the
caller of your choice by pressing the key associated to the caller.
Incoming call icon Call in progress ,Call on hold , …
Incoming call and
conversation
presentation screen
Soft keys: actions available depending on the call status
8068
8038

15
1.12 Bluetooth® Wireless handset
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/On-hook key to take or
terminate the call. Just off-hook/on-hook the Bluetooth® handset.
LED
·Off: operating normally
·Blinking green: in communication
·Green steady: handset charging
·Orange flashing: battery charge low or handset outside coverage zone
·Orange steady: malfunction
Installing or replacing the Bluetooth® handset battery
The battery recharges when the Bluetooth® handset is on its base.
LED
Off
-hook/On-hook: press this key to take or
terminate a cal
l
Volume/Mute:
·Short successive
presses to change the
handset volume level
(3 levels)
·Long press to activate
or deactivate mute
mode
Location of the battery
Lift up the battery cover
Slide out the battery holding
part

16
2Using your telephone
2.1 Making a call
Use one of the following:
·Dial directly the number for your call
·Lift the receiver Enter the destination number
·Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless handset)
Dial the destination number
·Hands free Dial the destination number
·Programmed line key
·Dial by name (enter directly the first letters of your caller name on the alphapad)
·Redial last number
To make an external call, dial the outside line access code before dialing your contact number
The duration of your external call may be limited in time by the administrator. In this case, a beep
sounds and/or a message will be displayed on the screen 20 seconds before the end of the
communication
If the internal or outside number does not reply:
Use one of the following:
·Interphony:Broadcast a message on the loudspeaker of the free terminal
·¤Callback:Request callback to a busy terminal
·Text:Send a written message
2.2 Receiving a call
Use one of the following:
·Lift the receiver
·Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless handset)
·Hands free
·Press the key next to the incoming call icon

17
2.3 Using the telephone in “Hands free“ mode
Terminal idle:
·Press and release You are in hands free mode
·Terminate your call
Call in progress:
·During a conversation
·Press and release You are in hands free mode
During a conversation, you can lift the receiver without terminating the call.
2.4 Activating the loudspeaker during a conversation (receiver lifted) -
Loudspeaker.
·During a conversation
·Activate loudspeaker The key lights up
·Adjust volume (9 levels)
·Deactivate loudspeaker The key is no longer lit
Press and release the loudspeaker key to switch to hands free mode (light steady).
2.5 Calling your caller by name (company directory)
·Enter the first letters of the name
·Proposes a name followed by a corresponding telephone number and sequence number in list
If name is OK
·Make the call
If name is not OK:
Use one of the following:
·1stname : Extend search in list
·List : Display the list of caller names
·Select the desired name
·Show next name (Right navigator)
·Show previous name (Left navigator)

18
2.6 Make calls via your programmed call keys
·Access the “Perso“ page
·Find the caller you want to call from the programmed call keys
·Call the chosen caller
2.7 Filtering calls using the voice mailbox
This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message
you can choose to communicate with him
Activating call screening
·Voice mail filtering programmed key
·Enter your personal password
·Same key to stop listening and deactivate the screening
When you receive a call
You hear the message left by your caller
Use one of the following:
·Hands free to take the call
·Lift the receiver
·To stop listening only
2.8 Redialing
Redialing the last number dialed (redial)
·(short press) Last number redial
Call back on the last 10 number dialed
·(long press)
·
·Select the number to redial from the last 50 dialed numbers
·or Start the call
You can also access this feature through the menu:
·Reach the “Menu“ page
·Redial list
·Select the number to redial from the last 50 dialed numbers

19
2.9 Requesting automatic callback if internal number is busy
·Internal number busy
·Call back Callback request acknowledged
·
Automatic callback is not available if the set of your caller is free or if you are put on hold when the
set is busy
2.10 Cancelling an automatic callback
·When your phone rings
·Call back Cancellation of callback request acknowledged
Canceling the callback request is only possible when the caller you tried to reach released the line.
2.11 Receiving intercom calls
You can answer a call without lifting the receiver. When you receive a call, you are automatically
connected in hands-free mode. The identity of the caller is displayed on the screen.
To activate -Terminal idle:
·Corresponding LED lights up
When your caller hangs up, interphony mode remains active.
To deactivate -Terminal idle:
·The corresponding LED goes out
2.12 Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an
automated attendant or a remotely consulted answering machine.
·During a conversation
·Send DTMF
·Enter DTMF code
The function is automatically cancelled when you hang up.
2.13 Mute, so that your caller cannot hear you
You can hear your caller but he/she cannot hear you:
From the set
·During a conversation
·Disable microphone The key lights up
·Resume the conversation The key is no longer lit
From the Bluetooth® receiver
·Press the handset volume/mute key (long press)

20
3During a conversation
3.1 Making a second call during a conversation
During a conversation
Use one of the following:
·Dial directly the number for your call.
·Name of second caller.
·New call Number of second caller
·(long press) or / Menu page: / Redial list / Select the No. in the last ten issued
·/ Perso page / Programmed line key
The first call is on hold
Cancel your second call
Use one of the following:
·On hook the handset
·Hang up key (If in handsfree mode)
Recover the call on hold:
Use one of the following:
·Key associated with the “incoming call“ icon
·
·Hands free to take the call
·Lift the receiver
·Start call key
You are in conversation with your first caller again
If you make an error, hang up: your telephone will ring and you will recover your first call.
3.2 Answering a second call during a conversation
·During a conversation, another person is trying to call you. The name or number of the caller is
displayed for a few seconds
·Use one of the following methods to answer the displayed call
oLine key for which icon is flashing
oAnswer
·The first call is on hold