Alcatel-Lucent ALE-30h User manual

User Manual
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OpenTouch® Suite for MLE
ALE-30h Essential DeskPhone
ALE-20h Essential DeskPhone
ALE-20 Essential DeskPhone
User Manual
8AL91433ENAAed01
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Thank you for choosing an Alcatel-Lucent Enterprise Desk Phone.
The Essential DeskPhone range provides a rich communication experience with Alcatel-Lucent Enterprise
(ALE) solutions, thanks to a compact design and an intuitive navigation. These models offer enhanced
ergonomic features for more effective communication.
Enjoy wideband audio quality in IP mode from the handset or speakerphone (narrow band in Digital mode).
This technology allows outstanding communication quality. Programmable keys and intuitive navigation
simplify the user experience.
These phones can be deployed in any business environment, from on-premises PBX, to cloud deployment
on Alcatel-Lucent Enterprise servers, at home or in the office.
The ALE-20h and ALE-30h are hybrid phones. They offer digital and IP mode on the same network
interface via a single Digital or Fast Ethernet port, and allow you to leverage your existing infrastructure.
Hybrid Phone can migrate seamlessly from Digital to IP network thus protecting your investment in ALE
Deskphone. They can be powered by Power Over Digital Line or Power Over Ethernet or by connecting an
external power supply sold separately.
The ALE-20 is an IP phone including 2 RJ-45 Gigabit Ethernet ports. It can be powered by Power Over
Ethernet or by connecting an external power supply sold separately.
The labels and icons displayed depend on the model of your desk phone. The label is not displayed if the
corresponding feature is not configured on your telephone system. Depending on the size of the display,
some labels may be truncated. All labels are displayed in color and are italicized. This icon describes a
succession of actions or labels you have to do or select: .
This icon describes the consequence of an action: .

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Getting to know your telephone 6
ALE-30h Essential DeskPhone 6
Phone description 6
ALE-20h Essential DeskPhone / ALE-20 Essential DeskPhone 7
Phone description 7
Unboxing 8
Install your desk phone 8
Install the foot 8
Install a comfort wired handset 9
Connect the device 9
First start-up 9
Description of the connectors 10
Main screens and navigation keys 11
Welcome screens 11
Call management screen 13
User local menu 14
Status icons / Call icons 15
Permanent features keys 16
Alpha-numeric keyboard 17
Using your telephone 18
Identify the terminal you are on 18
Messaging portal 18
Accessing the messaging portal 18
Consulting the call log 18
Making a call 19
Receiving a call 19
Ignore the call 20
Switching between audio modes 20
Activating the loudspeaker during a conversation (handset lifted) - Group listening feature 21
Making calls by name (company directory) 21
Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) 22
Redialing 22
Callback requests 22
Call back an unanswered call 22
Requesting automatic callback if internal number is busy 23
Cancelling an automatic callback 23
Receiving interphony calls 24
Mute, so that your contact cannot hear you 24
From the set 24
From the headset 24
Sending DTMF signals 24
Forwarding calls to your voice message service 25
Consulting your voice mailbox 25
Sending a text message to an internal contact 25
Consulting text messages 26
Lock / unlock your telephone 27
Placing a call on hold (hold) 27
Exclusive hold 27
Common hold 28
Call parking 28
Making a second call during a conversation 28
Answering a second call during a conversation 29
Switching between calls (Broker call) 29
Transferring a call 29
Three-way conference with internal and/or external contacts (conference) 30
Cancel conference and return to first contact (if conference is active) 30
After the conference, to leave your two contacts talking together 30
View information about the other people in the conference 30

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N-party conference 30
'Meet me' conference 31
Intrusion into an internal conversation (barge-in) 31
Signal malicious calls 31
Forwarding calls to another number (immediate forward) 32
Forwarding calls if you do not answer or if you are busy 32
Do not disturb 32
Forwarding your calls from the receiving terminal ('Follow me') 33
Applying a selective forward 33
Forwarding calls to your pager 34
Cancelling all forwards 34
Leaving a text message for internal callers 34
Send a voice message copy 35
Sending a recorded message to a number or a distribution list 35
Answering the general bell 35
Manager/Assistant filtering 36
Call pick-up 36
Hunting groups 36
Hunting group call 36
Temporary exit from your hunting group 36
Return into your group 36
Calling an internal contact on his/her pager 37
Answering a call on your pager 37
Calling a contact on his/her loudspeaker 37
Broadcasting a message on the loudspeakers of a station group 37
Managing your charges 37
Charging your calls directly to business accounts 37
Finding out the cost of an outside call made by an internal user from your terminal 37
ACD: Agent set/ Supervisor station 38
Agent set 38
Open an agent session (LogOn) Agent set 38
ACD application welcome screen Agent set 38
Close an agent session (LogOff) 39
Supervisor station 39
Open a supervisor session (LogOn) 39
Processing group- Supervisor entry/withdrawal 39
Supervision or acceptance of an assistance request 39
Configure your phone for remote working 40
First connection as remote working 41
Change the configuration 42
PIN code 42
Reset your PIN code 42
Reconnect your desk phone in your business place 43
Reconnect your desk phone in remote place 43
Visual Notification Assistant (VNA) 44
Programming your telephone 45
Initializing your voice mailbox 45
Customizing your voice greeting 45
Modify the password for your phone set 45
Modify the password for your voice mailbox 46
Adjusting the audio functions 46
Choose the tune 46
Adjusting the ringer volume 46
Hearing Aid 47
Adjusting the brightness of the desk phone 47
Adjust the brightness when the phone is in use 47
Adjust the dimmed brightness when the phone is not in use - Only available on ALE-30h 48
Set the delay before the brightness is dimmed when the phone is not in use (screensaver) - Only
available on ALE-30h 48

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Adjust contrast (ALE-20/ALE-20h) 48
Selecting the welcome page 48
Selecting language 48
Programming keys for call numbers and functions (Perso page/F1 and F2 keys/Add-on keys) 49
Customize the color and the style of programmable softkeys (ALE-30h in IP mode) 49
Modify a programmed key 50
Delete a programmed key 50
Programming an appointment reminder 50
Call the associated set 51
Forward your calls to the associated number 51
Define or modify the associate number 51
The Tandem configuration 52
Create, modify or consult your interphony list (max. 10 numbers) 52
Install a USB accessory (Headset, Handsfree, Loudspeaker) 52
Install a RJ9 headset 52
Manage connected devices 52
List of connected devices 52
Default device 53
Contacting your administrator (Technical support) 53
Date code / Technical code 53
Software version 53
Hardware model 53
Phone auto test 54
Access to administrator configuration (only available in IP mode) 54
Auto update the desk phone via USB key 55
Accessories 56
List of accessories 56
USB accessories 56
RJ9 accessory 56
Power supply 56
Other headsets 56
Other accessories 56
Magnetic alphabetic keyboard: ALE-10 keyboard 57
Description 57
Unboxing 57
Installation 57
How to use the keyboard 58
2 x 10 key expansion module: EM200 Smart Expansion Module 59
Unboxing 59
Description / Connectors 59
install the add-on to the desk phone 60
Icon description 60
Install more than one add-on module 61
Wall mounting kit 61
USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) 62
Installation 62
Connect the device 62
Third parties headset certified in Developer and Solution Partner Program (DSPP) 63
Technical specifications 64
Ordering information 65
Guarantee and clauses 66
Safety Instructions 66
Regulatory Statements 67
Quick guide 69

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Getting to know your telephone
ALE-30h Essential DeskPhone
This phone is part of hybrid models and offers digital or IP mode on the same network interface via a single
Digital or Fast Ethernet port. With its large color display associated to 2x5 dedicated softkeys, and intuitive
navigation keys, your desk phone provides high audio quality for telephone calls either in full duplex hands-
free mode or when using the ergonomic handset (wideband in IP mode, narrow band in Digital mode). You
can enhance your experience by connecting a new alphabetic keyboard or a color 2x10 keys expansion
module. ALE-30h can be used in your company at your office either in IP or Digital mode or at home for
remote working in IP mode.
Phone description
1
3.5 inch color display.
2
2 x 5 context sensitive configurable software keys.
3
Permanent feature keys: quick access to the phone's main features.
4
Programmable keys or predefined keys(1).
5
Alpha-numeric key.
6
Status Led indicator / Ambiant light sensor
Flashing blue: default incoming calls.
Flashing orange (manager/assistant): as assistant, manager's incoming call.
Flashing purple (supervisor): as supervisor, supervisee's incoming call.
7
Navigation.
8
Wired handset (wideband in IP mode, narrow band in Digital mode).
9
loudspeaker.
10
Microphone.
11
USB-A connector.
12
2-degree adjustable foot (55°,40°).
(1) these predefined keys depend on the system and the countries, contact your installer for more
information about your system (configuration for United States for example).
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ALE-20h Essential DeskPhone / ALE-20 Essential DeskPhone
The ALE-20h Essential DeskPhone is part of hybrid models and offers digital or IP mode on the same
network interface via a single Digital or Fast Ethernet port. It is a cost-effective version of the ALE-30h.
The ALE-20 Essential DeskPhone is part of IP models and provides a dual Gigabit Ethernet port.
In addition to a clear monochrome display associated to 2x3 dedicated softkeys and intuitive navigation
keys, these desk phones provide high audio quality for telephone calls either in full duplex hands-free mode
or when using the ergonomic handset (wideband in IP mode, narrow band in Digital mode). ALE-20h and
ALE-20 can be used in your company at your office or at home for remote working in IP mode. ALE-20h
can also be used at your office in Digital mode.
Phone description
1
2.8 inch monochrome backlit display.
2
2 x 3 context sensitive configurable software keys.
3
Permanent feature keys: quick access to the phone's main features.
4
Programmable keys or predefined keys(1).
5
Alpha-numeric key.
6
Status Led indicator / Ambiant light sensor
Flashing blue:default incoming calls.
Flashing orange (manager/assistant): as assistant, manager's incoming call.
Flashing purple (supervisor): as supervisor, supervisee's incoming call.
7
Navigation.
8
Wired handset (wideband in IP mode, narrow band in Digital mode).
9
loudspeaker.
10
Microphone.
11
USB-A connector.
12
2-degree adjustable foot (55°,40°).
(1) these predefined keys depend on the system and the countries, contact your installer for more
information about your system (configuration for United States for example).
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Unboxing
Deskphone
Handset
2-degree adjustable foot
Handset cord
Safety and regulatory
instructions
Install your desk phone
Install the foot
Clip the foot into its compartment behind the phone. Your desk phone provides a 2-degree foot. Depending
on the way you insert the foot into the phone, your desk phone will have a different angle: 55° or 40°. The
angle noted on the top of the foot (face up) corresponds to the angle that the phone will have after having
inserted the foot.
A
B
To unclip the foot, pull it straight back until it separates from the phone.
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40°/55°

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Install a comfort wired handset
Your phone is provided with a connected handset.
If you have to replace it:
•Plug-in the wired handset to the appropriate connector
(see chapter: Description of the connectors.).
•Make sure you position the cable correctly in the
compartment intended for that purpose.
Connect the device
Please read safety instructions first.
Connect the handset if it is not connected (your phone is usually provided with the handset
connected).
Connect the keyboard to the RJ9 connector of the phone (ALE-10 Keyboard - optional - sold
separately). The magnetic alphabetic keyboard is only available for ALE-30h Essential
DeskPhone.
The ALE-30h and ALE-20h Essential DeskPhone can be connected to an IP network or a
Digital network. Connect the keyboard to the RJ9 connector of the phone the desk phone to
the IP line or Digital line (UA) thru RJ45 connector. The desk phone starts automatically in IP
mode or Digital (UA) mode regarding the connected network.
If your desk phone is not powered by PoE (Power over Ethernet) or PoDL (Power over
Digital Line), you have to plug the USB-C power adapter (sold separately).
In Digital mode, the local USB-C Power Adapter is mandatory when plugging an expansion
module.
The power adapter is sold separately. For more information, contact your installer or
administrator.
For more details, please consult the section: Description of the connectors.
First start-up
The desk phone starts in IP mode (IP network) or Digital mode (UA) according to the connected network.
If your desk phone detects a UA line, it stays in low power mode (the top LED is purple blinking) until boot
is granted by the system. If the phone stays in low power mode, you have to plug a power adapter.

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Description of the connectors
Various connections to allow phone extensions. The type of connectors you have depends on your phone.
ALE-30h Essential DeskPhone
ALE-20h Essential DeskPhone
ALE-20 Essential DeskPhone
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(1)You can connect a headset if the port is not used to power the phone.
(2)Your phone is equipped with only one RJ45 port, to connect it to the IP network or an Digital line.
(3)This connector is used for debugging (the keyboard has to be unpluged for ALE-30h).
(4)In Digital mode, the local USB-C Power Adapter is mandatory when plugging an expansion module.
Please ensure using a RJ45 connector for the network cable in IP or Digital mode (not RJ11), otherwise
you risk to damage the connector.
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Main screens and navigation keys
Welcome screens
You can access all of your phone's features from these screens. The default display has three pages that
you can access by selecting the corresponding tab at the top of the screen with the navigation keys. The
selected page is highlighted. The default pages can be augmented with other applications (ACD for
example) installed and/or configured on your system.
•Menu page Menu
Contains all features and applications accessible by selecting the softkey of the desired feature or
application. From this page, it is possible to adjust the ringer volume, program the time of an
appointment, lock the terminal, define the default page displayed, configure voice mail, and access
telephone functions such as calling back one of the last numbers or intercepting calls.
•Perso page Perso
Contains call line keys (allowing supervision of calls) and programmable call keys.
•Info page Info
Contains information on the telephone and the status of its functions: name, telephone number,
number of messages (including call log events, text messages and voice messages), transfer
status, appointment reminder, etc.
•/ Forward icon (the icon depends on the model of the phone)
Press the key next to this icon allows you to program or change the transfer function.
•Press the key in front of the label to select the corresponding feature.
•Press the programmed key in front of the softkey to activate it (call a contact, forward to a number,
.
1.6.1.1 Choose the page displayed by default on the telephone
This feature depends on the system configuration. If necessary, contact your administrator.
•Reach the 'Menu' page.
•Settings Phone Homepage
•Select the default page (Menu, Perso, Info, last visited page 
•

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1.6.1.2 Description
1
Top bar (date, time, status icons, user dynamic status)
2
Display the page by selecting the corresponding tab.
3
Forward icon.
Manage your call forwarding by pressing the key associated with the forward icon.
•/ Stationary arrow: no forwarding activated.
•/ Blinking or rotating arrow according to the skin: forwarding activated.
4
Softkeys: menus and actions available depending on the selected page.
OK key:
Use this key to validate your choices and options while programming or configuring.
In idle state, press the ok key to switch on/off the backlight.
Left-right navigator:
In idle state, use this key to move from one page to another. In conversation, use this key to
move between tabs of current calls (call in progress, calls on hold, incoming call). In the text
edition, use this key to navigate into the text box.
Up-down navigator:
Used to scroll through the content of a page.
Back/Exit key:
Use this key to go back to the previous step. Use this key to go back to the homepage (long
press).
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Call management screen
Call management screen displays all information about current calls and lets you access to available
features during conversation.
1.6.2.1 Description
1
Tabs: incoming call icon, call in progress, call on hold, 
2
notification (popup) of incoming call
3
softkeys: actions available depending on the call status (when presentation screen is not
displayed)
Left-right navigator:
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call
on hold, arrival of new call). When a call is in progress, use the left-right navigator to look at
calls on hold or incoming calls.
Up-down navigator:
All features are accessible while the call is displayed on the screen. Use the Up and Down
arrows to move up or down a page. These functions (transfer, conference, etc.) are directly
related to the status of the call consulted. For example, the transfer function will not be available
between a call in progress or on hold and an incoming call.
Back/Exit key:
Use to switch to the main screen during conversation to access some functions, for example,
searching by name.
Press the key in front of the label to select the corresponding feature.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or
waiting calls are displayed on the different line keys. It is then possible to converse with the contact of your
choice by pressing the key associated to the contact.
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User local menu
Open the user local menu: reach the 'Menu' page Settings Phone Local Menu
The user local menu depends on the running mode of the desk phone, IP or Digital (UA) mode.
Display
Use this menu to adjust the display of your set:
•Brightness
Adjust the brightness of the display of the desk phone, the connected add-on, and the LEDs of the
desk phone ( successive presses).
•Screensaver(1)
Set the delay before the brightness is dimmed when the phone is not in use.
•Advanced Low brightness(1)
When the phone is not in use, the brightness is dimmed. Adjust dimmed brightness.
(1) Only available on ALE-30h
Audio
Use this menu to adjust the audio convenience according to your environment, the type of device
connected and your audio preferences:
•Devices
List all audio devices connected or integrated to the desk phone. Select the preferred audio device
(connected or integrated).
•Hearing Aid
Check this option if you are using a hearing aid.
About
Use this menu to find information about the software and hardware releases of your desk phone.
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page.
•Software
Display all information about your desk phone's software.
•Hardware
Display all information about your desk phone's hardware (model, PCMS Number, serial number,
mac address, Bluetooth® address if available).
•Documentation
Display a QR code to directly access documentation for your desk phone. Scan the QR code and
open the URL in your favorite web browser.
•Rainbow
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collaboration application that connects you with your business community. Scan the QR code and
open the URL in your favorite web browser.
Config.MMI (only available in IP mode)
Access to administrator configuration (depending on the system configuration, an administrator password is
requested to access this menu):
•IP address information: IP Parameters IP Status
•IP address and DHCP configuration: IP Parameters IP Config
•Phone memory: IP Parameters Memories
•Used network (wired or wireless): Network
•VPN configuration: VPN
•Security: Security
•Software information (version, run mode): Software infos
•Hardware information (MAC, CPU): Hardware infos
•Software update mode: Software infos Upgrade
oEnable software upgrade: upgrade via network (system).
oUpgrade from USB now: use a USB drive to upgrade the software when you restart the
desk phone.
•Factory configuration: Set Default Reset to Defaults

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Status icons / Call icons
Icons giving information about some specific configurations of the phone or about call status are displayed in
the top bar of the screen.
Status icons
Depending on the size of the display, all status icons may not be displayed simultaneously. Which
icons are displayed depend ontheir priority. Thefollowing icons are listedaccordingto their priority,
from the highest to the lowest.
Silent mode.
Telephone locked(1).
Headset connected.
Handsfree connected
Appointment programmed.
Encrypted signal icon.
Wi-Fi (future use)
(1) or operator 'restricted mode' according to the system.
Call icons
Incoming call icon.
Call in progress icon.
Call holding icon.
Your contact ended the conversation.

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Permanent features keys
This chapter displays all permanent features keys available on your desk phone. They are located around
the keypad.
•Take the call key - in idle state - short press during incoming call (ringing).
•Redial key: to access the 'Redial' feature (short/long press in idle state).
•Silent ringing when receiving an incoming call.
•End the call (Hang up).
•Return to the main page.
•Mute key
During a call, press this key to stop your contact from hearing you. When activated the key
blinks blue.
•Interphony key
When idle, press this key to switch the phone to interphony mode. When you receive a call,
the phone hooks off automatically and you go straight into hands-free mode. When activated,
this key is lit blue.
This feature can be deactivated by the administrator.
•Messaging key to access the messaging portal (call log, voice messages and text messages).
This key flashes blue when there is a new event such as a new voice message, a new instant
message or a new event in the call log and remains lit until all events are acknowledged or
deleted. The key remains lit until all events are acknowledged or deleted.
•Pressing this key answers an incoming call in hands-free mode (when activated, the key is lit
blue). When a call is in progress, pressing this key switches from hands-free mode to headset
or handset mode. A long press activates the loudspeaker when a call is in progress via the
handset or headset.
successiv
e presses
•Turn up the volume (ringing or call state).
•Increase the brightness (idle state)(1).
•Increase the contrast (idle state) (2) (3).
successiv
e presses
•Turn down the volume (ringing or call state).
•Decrease the brightness (idle state)(1).
•Decrease the contrast (idle state)(2) (3).
The following keys depend on the system configuration. The 'abc' key is either a key that switches
between alphabetic and numeric keyboards (alphanumeric key) or a programmable key if an optional
keyboard is already connected to the phone (ALE-30h). F1 and F2 keys are programmable keys. Hold,
transfer keys depend on the system and the countries, contact your installer for more information about
your system (Configuration for United States for example). In this case F1 and F2 are no longer
programmable.
•Programmable key (F1). Lit when the function associated with the key is activated (blue). A
service or a direct call can be associated to these keys.
•Placing a call on hold / Retrieve the call on hold. This feature depends on the system
configuration. If necessary, contact your administrator.
•Programmable key (F2). Lit in blue when the function associated with the key is activated. A
service or a direct call can be associated to these keys.
•Transfer: transfer the call to another number. This feature depends on the system
configuration. If necessary, contact your administrator.
•Alpha-numeric key
Switch between the alphabetic and numeric keyboards. When activated, the key is lit blue. An
optional keyboard can be used on the ALE-30h. In this case, the key can be programmed as
programmable F1 or F2 keys.
•Programmable key(1) (If the optional keyboard is connected to the desk phone). Lit when the
function associated with the key is activated (blue). A service or a direct call can be associated
to these keys.
(1) Available for ALE-30h Essential DeskPhone. (2) Available for ALE-20h Essential DeskPhone. (3) Available
for ALE-20 Essential DeskPhone.
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Alpha-numeric keyboard
Your phone is equipped with alphanumeric keyboard. You can switch between numeric
keyboard to dial number, and alphabetic keyboard to enter text by pressing the alpha-numeric
key.
When you are in a text zone, you can switch to the alphabetic keyboard by selecting this key.
When activated, the key is lit blue.
Select the same key which is lit in blue to switch to the numeric keyboard (the key switches
off).
ALE-30h DeskPhone can also be equipped with a magnetic alphabetic keypad: ALE-10 keypad (sold
separately). In this case, the alpha-numeric key is disabled. The dedicated key can therefore be
programmed.
•Enter alphabetic characters.
The number pad keys have letters that you can display by successive presses. The number is the
last character in the series. Some special characters can be displayed by successively pressing the
key:
%
$
/
~
&
(
)
[
]
=
*
@
#
space
|
-
_
1
+
.
,
;
:
\
?
!
<
>
0
•Press and hold the '*' key to switch from lowercase to uppercase mode, and vice versa.
•Use navigation keys to move the cursor into the text (except in dial by name feature).
•Use this key to delete the last entered character. The alphabetic mode remains activated.
Use cases:
: '1' is displayed.
+ : 'space' is displayed.
+ 3 successive presses: f' is displayed.
+ Long press + 3 successive presses: 'F' is displayed.
+ 5 successive presses: ':' is displayed.
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Using your telephone
Identify the terminal you are on
The number of your telephone is displayed on the 'Info' page.
Messaging portal
The messaging portal allows you to access and manage features such as the call log, instant messaging
and voice messages. When there is a new event (new log, new instant message or new voice message)
the message key blinks red.
Accessing the messaging portal
•Press the message key to access the messaging portal.
Consulting the call log
Consult all answered and unanswered incoming and outgoing calls
•
• Call Log
2.2.2.1 Consulting all calls
All calls are displayed with an icon giving information on the type of call.
Answered outgoing calls.
Unanswered outgoing calls.
Answered incoming calls.
Unanswered incoming calls.
•Using the up and down navigation key to scroll through the log (If more than one page).
•Display the contact information by selecting it in the list. Information such as the name, phone
number, date and time are displayed on the screen.
•You can choose to call the contact or clear the log:
oRecall: call back the contact.
oDelete: delete the entry.
oDelete all: delete the entire log.
2.2.2.2 Delete all call logs
•Use one of the following:
oPress the key associated with the icon: .
oDisplay the contact information by selecting it in the list.
Delete all
•Yes: to confirm (No: To cancel).
All call logs are deleted.

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Making a call
Use one of the following:
•Dial the destination number. The hands-free mode is activated automatically.
•Unhook the handset Dial the destination number.
•Press the Off-hook key of the headset Dial the destination number. If your headset has no Off-
hook/On-hook key, use the phone keys and switch on the audio on the headset ( ).
•Hands-free Dial the destination number.
•Programmed line key (if available).
•Dial by name (enter the first letters of the contact's name on the alphapad and press OK to start
the search). Use the magnetic alphabetic keyboard (ALE-10 keyboard, only available on ALE-30h) if
installed or press alpha-numeric key to switch the keyboard of your desk phone to the alphabetic
mode.
•Redialing from the call log.
•Redial last number / Call back one of the last numbers dialed (long press).
To make an external call, dial the outside line access code before dialing your contact number.
If the internal or outside number does not reply
•LS announce (Announce) Broadcast a message on the loudspeaker of the free terminal (internal
contacts).
•Call back Request callback to a busy terminal.
•Text msg Send a written message.
•Voice msg Send a voice message.
The hands-free mode can be deactivated by the administrator.
Receiving a call
Answer the call depends on audio devices connected to your phone: handset, headset, hands-free,
external hands-free or loudspeaker.
Use one of the following:
•Lift the handset to take the call.
•Press the On-Hook/Off-Hook key on the headset to take the call (only available on compatible
headsets).
•Or Press the 'loudspeaker' key to take the call in hands-free mode.
• Take call Or Take the call with the headset if connected, or in hands-free mode.
•Select the incoming call icon Take the call with the headset if connected, or in hands-free
mode.
•Press dedicated line key on external handsfree to take the call in hands-free mode on this device.
The hands-free mode can be deactivated by the administrator.
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Ignore the call
A call is received:
•Use one of the following:
oPress the on-hook key.
oSilent
•Your phone no longer rings but your caller still hears the ringing tone.
You can still answer the call after you have ignored it.
Switching between audio modes
During conversation, you can switch between different audio modes (handset, loudspeaker, hands-free or
headset, if connected) by pressing the loudspeaker/hands-free key until the desired audio mode is
displayed: . This feature depends on connected devices and the default device selected in the phone
configuration. If you have connected the same type of accessory via different connection methods (for
example, a USB hands-free device), the default device is used for audio switching. The key is lit when the
loudspeaker or hands-free mode is selected.
You are in conversation with the handset, you can switch between following audio modes by short pressing
on the loudspeaker/hands-free key:
Handset
Short press
Handsfree
Short press
Handset
You are in conversation with the headset (headset or headset+loudspeaker), you can switch between
following audio modes by short pressing on the loudspeaker/hands-free key:
Headset
Short press
Handsfree
Short press
Headset
Take the
handset off
the hook
Headset
Handset
Short press
Handsfree
You are in conversation with the headset and the handset is not hang-up, you can switch between following
audio modes by short pressing on the loudspeaker/hands-free key:
Headset
Short press
Handsfree
Short press
Handset
Press the line key of the headset to switch the audio to the headset.