Alcatel-Lucent ALE-30h User manual

User Manual
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OpenTouch® Suite for MLE
ALE-30h Essential DeskPhone
ALE-20h Essential DeskPhone
ALE-20 Essential DeskPhone
User Manual
8AL91433ENAAed01
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Thank you for choosing an Alcatel-Lucent Enterprise Desk Phone.
The Essential DeskPhone range provides a rich communication experience with Alcatel-Lucent Enterprise
(ALE) solutions, thanks to a compact design and an intuitive navigation. These models offer enhanced
ergonomic features for more effective communication.
Enjoy wideband audio quality in IP mode from the handset or speakerphone (narrow band in Digital mode).
This technology allows outstanding communication quality. Programmable keys and intuitive navigation
simplify the user experience.
These phones can be deployed in any business environment, from on-premises PBX, to cloud deployment
on Alcatel-Lucent Enterprise servers, at home or in the office.
The ALE-20h and ALE-30h are hybrid phones. They offer digital and IP mode on the same network
interface via a single Digital or Fast Ethernet port, and allow you to leverage your existing infrastructure.
Hybrid Phone can migrate seamlessly from Digital to IP network thus protecting your investment in ALE
Deskphone. They can be powered by Power Over Digital Line or Power Over Ethernet or by connecting an
external power supply sold separately.
The ALE-20 is an IP phone including 2 RJ-45 Gigabit Ethernet ports. It can be powered by Power Over
Ethernet or by connecting an external power supply sold separately.
The labels and icons displayed depend on the model of your desk phone. The label is not displayed if the
corresponding feature is not configured on your telephone system. Depending on the size of the display,
some labels may be truncated. All labels are displayed in color and are italicized. This icon describes a
succession of actions or labels you have to do or select: .
This icon describes the consequence of an action: .

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Getting to know your telephone 6
ALE-30h Essential DeskPhone 6
Phone description 6
ALE-20h Essential DeskPhone / ALE-20 Essential DeskPhone 7
Phone description 7
Unboxing 8
Install your desk phone 8
Install the foot 8
Install a comfort wired handset 9
Connect the device 9
First start-up 9
Description of the connectors 10
Main screens and navigation keys 11
Welcome screens 11
Call management screen 13
User local menu 14
Status icons / Call icons 15
Permanent features keys 16
Alpha-numeric keyboard 17
Using your telephone 18
Identify the terminal you are on 18
Messaging portal 18
Accessing the messaging portal 18
Consulting the call log 18
Making a call 19
Receiving a call 19
Ignore the call 20
Switching between audio modes 20
Activating the loudspeaker during a conversation (handset lifted) - Group listening feature 21
Making calls by name (company directory) 21
Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) 22
Redialing 22
Callback requests 22
Call back an unanswered call 22
Requesting automatic callback if internal number is busy 23
Cancelling an automatic callback 23
Receiving interphony calls 24
Mute, so that your contact cannot hear you 24
From the set 24
From the headset 24
Sending DTMF signals 24
Forwarding calls to your voice message service 25
Consulting your voice mailbox 25
Sending a text message to an internal contact 25
Consulting text messages 26
Lock / unlock your telephone 27
Placing a call on hold (hold) 27
Exclusive hold 27
Common hold 28
Call parking 28
Making a second call during a conversation 28
Answering a second call during a conversation 29
Switching between calls (Broker call) 29
Transferring a call 29
Three-way conference with internal and/or external contacts (conference) 30
Cancel conference and return to first contact (if conference is active) 30
After the conference, to leave your two contacts talking together 30
View information about the other people in the conference 30

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N-party conference 30
'Meet me' conference 31
Intrusion into an internal conversation (barge-in) 31
Signal malicious calls 31
Forwarding calls to another number (immediate forward) 32
Forwarding calls if you do not answer or if you are busy 32
Do not disturb 32
Forwarding your calls from the receiving terminal ('Follow me') 33
Applying a selective forward 33
Forwarding calls to your pager 34
Cancelling all forwards 34
Leaving a text message for internal callers 34
Send a voice message copy 35
Sending a recorded message to a number or a distribution list 35
Answering the general bell 35
Manager/Assistant filtering 36
Call pick-up 36
Hunting groups 36
Hunting group call 36
Temporary exit from your hunting group 36
Return into your group 36
Calling an internal contact on his/her pager 37
Answering a call on your pager 37
Calling a contact on his/her loudspeaker 37
Broadcasting a message on the loudspeakers of a station group 37
Managing your charges 37
Charging your calls directly to business accounts 37
Finding out the cost of an outside call made by an internal user from your terminal 37
ACD: Agent set/ Supervisor station 38
Agent set 38
Open an agent session (LogOn) Agent set 38
ACD application welcome screen Agent set 38
Close an agent session (LogOff) 39
Supervisor station 39
Open a supervisor session (LogOn) 39
Processing group- Supervisor entry/withdrawal 39
Supervision or acceptance of an assistance request 39
Configure your phone for remote working 40
First connection as remote working 41
Change the configuration 42
PIN code 42
Reset your PIN code 42
Reconnect your desk phone in your business place 43
Reconnect your desk phone in remote place 43
Visual Notification Assistant (VNA) 44
Programming your telephone 45
Initializing your voice mailbox 45
Customizing your voice greeting 45
Modify the password for your phone set 45
Modify the password for your voice mailbox 46
Adjusting the audio functions 46
Choose the tune 46
Adjusting the ringer volume 46
Hearing Aid 47
Adjusting the brightness of the desk phone 47
Adjust the brightness when the phone is in use 47
Adjust the dimmed brightness when the phone is not in use - Only available on ALE-30h 48
Set the delay before the brightness is dimmed when the phone is not in use (screensaver) - Only
available on ALE-30h 48

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Adjust contrast (ALE-20/ALE-20h) 48
Selecting the welcome page 48
Selecting language 48
Programming keys for call numbers and functions (Perso page/F1 and F2 keys/Add-on keys) 49
Customize the color and the style of programmable softkeys (ALE-30h in IP mode) 49
Modify a programmed key 50
Delete a programmed key 50
Programming an appointment reminder 50
Call the associated set 51
Forward your calls to the associated number 51
Define or modify the associate number 51
The Tandem configuration 52
Create, modify or consult your interphony list (max. 10 numbers) 52
Install a USB accessory (Headset, Handsfree, Loudspeaker) 52
Install a RJ9 headset 52
Manage connected devices 52
List of connected devices 52
Default device 53
Contacting your administrator (Technical support) 53
Date code / Technical code 53
Software version 53
Hardware model 53
Phone auto test 54
Access to administrator configuration (only available in IP mode) 54
Auto update the desk phone via USB key 55
Accessories 56
List of accessories 56
USB accessories 56
RJ9 accessory 56
Power supply 56
Other headsets 56
Other accessories 56
Magnetic alphabetic keyboard: ALE-10 keyboard 57
Description 57
Unboxing 57
Installation 57
How to use the keyboard 58
2 x 10 key expansion module: EM200 Smart Expansion Module 59
Unboxing 59
Description / Connectors 59
install the add-on to the desk phone 60
Icon description 60
Install more than one add-on module 61
Wall mounting kit 61
USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) 62
Installation 62
Connect the device 62
Third parties headset certified in Developer and Solution Partner Program (DSPP) 63
Technical specifications 64
Ordering information 65
Guarantee and clauses 66
Safety Instructions 66
Regulatory Statements 67
Quick guide 69

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Getting to know your telephone
ALE-30h Essential DeskPhone
This phone is part of hybrid models and offers digital or IP mode on the same network interface via a single
Digital or Fast Ethernet port. With its large color display associated to 2x5 dedicated softkeys, and intuitive
navigation keys, your desk phone provides high audio quality for telephone calls either in full duplex hands-
free mode or when using the ergonomic handset (wideband in IP mode, narrow band in Digital mode). You
can enhance your experience by connecting a new alphabetic keyboard or a color 2x10 keys expansion
module. ALE-30h can be used in your company at your office either in IP or Digital mode or at home for
remote working in IP mode.
Phone description
1
3.5 inch color display.
2
2 x 5 context sensitive configurable software keys.
3
Permanent feature keys: quick access to the phone's main features.
4
Programmable keys or predefined keys(1).
5
Alpha-numeric key.
6
Status Led indicator / Ambiant light sensor
Flashing blue: default incoming calls.
Flashing orange (manager/assistant): as assistant, manager's incoming call.
Flashing purple (supervisor): as supervisor, supervisee's incoming call.
7
Navigation.
8
Wired handset (wideband in IP mode, narrow band in Digital mode).
9
loudspeaker.
10
Microphone.
11
USB-A connector.
12
2-degree adjustable foot (55°,40°).
(1) these predefined keys depend on the system and the countries, contact your installer for more
information about your system (configuration for United States for example).
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ALE-20h Essential DeskPhone / ALE-20 Essential DeskPhone
The ALE-20h Essential DeskPhone is part of hybrid models and offers digital or IP mode on the same
network interface via a single Digital or Fast Ethernet port. It is a cost-effective version of the ALE-30h.
The ALE-20 Essential DeskPhone is part of IP models and provides a dual Gigabit Ethernet port.
In addition to a clear monochrome display associated to 2x3 dedicated softkeys and intuitive navigation
keys, these desk phones provide high audio quality for telephone calls either in full duplex hands-free mode
or when using the ergonomic handset (wideband in IP mode, narrow band in Digital mode). ALE-20h and
ALE-20 can be used in your company at your office or at home for remote working in IP mode. ALE-20h
can also be used at your office in Digital mode.
Phone description
1
2.8 inch monochrome backlit display.
2
2 x 3 context sensitive configurable software keys.
3
Permanent feature keys: quick access to the phone's main features.
4
Programmable keys or predefined keys(1).
5
Alpha-numeric key.
6
Status Led indicator / Ambiant light sensor
Flashing blue:default incoming calls.
Flashing orange (manager/assistant): as assistant, manager's incoming call.
Flashing purple (supervisor): as supervisor, supervisee's incoming call.
7
Navigation.
8
Wired handset (wideband in IP mode, narrow band in Digital mode).
9
loudspeaker.
10
Microphone.
11
USB-A connector.
12
2-degree adjustable foot (55°,40°).
(1) these predefined keys depend on the system and the countries, contact your installer for more
information about your system (configuration for United States for example).
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Unboxing
Deskphone
Handset
2-degree adjustable foot
Handset cord
Safety and regulatory
instructions
Install your desk phone
Install the foot
Clip the foot into its compartment behind the phone. Your desk phone provides a 2-degree foot. Depending
on the way you insert the foot into the phone, your desk phone will have a different angle: 55° or 40°. The
angle noted on the top of the foot (face up) corresponds to the angle that the phone will have after having
inserted the foot.
A
B
To unclip the foot, pull it straight back until it separates from the phone.
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40°/55°

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Install a comfort wired handset
Your phone is provided with a connected handset.
If you have to replace it:
•Plug-in the wired handset to the appropriate connector
(see chapter: Description of the connectors.).
•Make sure you position the cable correctly in the
compartment intended for that purpose.
Connect the device
Please read safety instructions first.
Connect the handset if it is not connected (your phone is usually provided with the handset
connected).
Connect the keyboard to the RJ9 connector of the phone (ALE-10 Keyboard - optional - sold
separately). The magnetic alphabetic keyboard is only available for ALE-30h Essential
DeskPhone.
The ALE-30h and ALE-20h Essential DeskPhone can be connected to an IP network or a
Digital network. Connect the keyboard to the RJ9 connector of the phone the desk phone to
the IP line or Digital line (UA) thru RJ45 connector. The desk phone starts automatically in IP
mode or Digital (UA) mode regarding the connected network.
If your desk phone is not powered by PoE (Power over Ethernet) or PoDL (Power over
Digital Line), you have to plug the USB-C power adapter (sold separately).
In Digital mode, the local USB-C Power Adapter is mandatory when plugging an expansion
module.
The power adapter is sold separately. For more information, contact your installer or
administrator.
For more details, please consult the section: Description of the connectors.
First start-up
The desk phone starts in IP mode (IP network) or Digital mode (UA) according to the connected network.
If your desk phone detects a UA line, it stays in low power mode (the top LED is purple blinking) until boot
is granted by the system. If the phone stays in low power mode, you have to plug a power adapter.

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Description of the connectors
Various connections to allow phone extensions. The type of connectors you have depends on your phone.
ALE-30h Essential DeskPhone
ALE-20h Essential DeskPhone
ALE-20 Essential DeskPhone
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(1)You can connect a headset if the port is not used to power the phone.
(2)Your phone is equipped with only one RJ45 port, to connect it to the IP network or an Digital line.
(3)This connector is used for debugging (the keyboard has to be unpluged for ALE-30h).
(4)In Digital mode, the local USB-C Power Adapter is mandatory when plugging an expansion module.
Please ensure using a RJ45 connector for the network cable in IP or Digital mode (not RJ11), otherwise
you risk to damage the connector.
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