Alcatel-Lucent 8068 User manual

OmniPCX Enterprise
8068 Premium DeskPhone
Attendant set
R100
8AL90320ENABed01 -1617

8AL90320ENABed01 2 /33
Introduction
This guide describes the services offered by the Premium DeskPhone attendant set connected to an
OmniPCX Enterprise system:
8068 Bluetooth® Premium DeskPhone (8068 BT)
8068 Premium DeskPhone
This guide covers the specific functions of the Premium DeskPhone attendant set (consult the set user
manual for a description of the other services):
Handling calls (calling and answering calls, consultation calls, transferring calls, conferencing,
…),
Additional features (Routing, Network/Network Transfer, Transfer with privilege, …), Reserving
a group of outside lines for exclusive operator use,
Management from the Attendant Set (Selecting answer and transfer operating modes, selecting
the attendant group status, ).
The purpose of the attendant sets (organized in groups) is to ensure efficient routing of external calls
and, where appropriate, to call external numbers on request.
One or more attendants share the workload (up to 80 attendant stations may be operational in the
same system). Each attendant set must belong to an attendant group.
The keys appearing on the 8068 Premium DeskPhone set offer all the features required for efficient
management of incoming and outgoing calls.
Some system features can be accessed from the attendant set.
They include (depending on system settings):
- Attendant status change (e.g. switchover from day to night status). This results in differences in call
routing and the features that can be accessed on the set
- External line reservation for exclusive use
- System operation monitoring
- The programming of services such as date and time, speed dialing numbers, etc.

8AL90320ENABed01 3 /33
1BASIC FEATURES 5
1.1 8068 BLUETOOTH®/8068 PREMIUM DESKPHONE 5
1.2 CONNECTIVITIES 5
1.3 WELCOME SCREENS 6
1.4 NAVIGATION 6
1.5 STATUS ICONS /CALL ICONS 7
1.6 PERMANENT FEATURES KEYS 7
1.7 ALPHABETIC KEYBOARD 8
1.8 ADD-ON MODULE 9
1.9 CALL MANAGEMENT SCREEN 10
1.10 BLUETOOTH®WIRELESS HANDSET 11
2OPERATOR STATION (OS) BASIC FEATURES 12
2.1 PUTTING THE ATTENDANT SET IN SERVICE 12
2.2 METHODS FOR CALLING A NUMBER 12
2.3 CALLING AN INTERNAL USER 13
2.4 CALLING AN EXTERNAL USER 16
2.5 ANSWERING CALLS 16
2.6 PUTTING A CALL ON HOLD 18
2.7 CONSULTATION CALL 18
2.8 CALL TRANSFER (ROUTING) 20
2.9 ROUTING PARTICIPANTS TO A MEET-ME CONFERENCE 21
3ADDITIONAL FEATURES 22
3.1 ROUTING WITH CHAINED EXTEND 22
3.2 ROUTING WITH EXTEND AND CAMPED-ON RELEASE 22
3.3 SENDING A CALIBRATED CUT-OFF OR FLASH 23
3.4 TEMPORARY HOLD OF AUTOMATIC TRANSFER 23
3.5 DIRECTORY NUMBER SUPERVISION 23
3.6 INDIVIDUAL CALL ROUTING 24
3.7 NETWORK/NETWORK TRANSFER 25
3.8 TRUNK GROUP SUPERVISION 26
3.9 O/S TRUNK SUPERVISION 26
3.10 INDIVIDUAL HOLD 26
3.11 APPOINTMENT REMINDER 27
3.12 CALL PRESENTATION 28
3.13 TRANSFER WITH PRIVILEGE 29

8AL90320ENABed01 4 /33
4MANAGEMENT FROM THE ATTENDANT SET 30
4.1 SELECTING ANSWER AND TRANSFER OPERATING MODES 30
4.2 SELECTING THE ATTENDANT GROUP STATUS 30
4.3 SELECTING THE ENTITY STATUS 31
4.4 SIGN OFF/SIGN ON31
4.5 INFORMATION 31
5GUARANTEE AND CLAUSES 32
5.1 SAFETY INSTRUCTIONS 32
5.2 REGULATORY STATEMENTS 33

8AL90320ENABed01 5 /33
1Basic Features
1.1 8068 Bluetooth® / 8068 Premium DeskPhone
1.2 Connectivities
Description of the connectors
RJ 11 connector for external ringer and audio active
envelop indicator.
Add-on module connector (SATA type).
RJ 9 connector for alphanumerical keyboard.
10/100/1000 Gigabit Ethernet connector (PC).
10/100/1000 Gigabit Ethernet connector (LAN).
DC power jack for an external power adaptor.
RJ9 connector for a corded handset.
Bluetooth®
wireless handset
(8068BT).
Wired handset.
3.5 mm headset
jack
Alphabetic
keyboard
Loudspeaker
Color screen
10 dedicated functions keys
Permanent feature keys: quick
access to the phone’s main features
Navigation
LED
Flashing blue: incoming call. Arrival of a new call.
Flashing orange: alarm.
An adjustable and stable foot

8AL90320ENABed01 6 /33
1.3 Welcome screens
You can access all of your phone's features from these screens. The default display has three pages
that you can access by pressing the page tabs at the top of the screen. The selected page is
highlighted.
oMenu
oPerso
oInfo
Menu page:
Contains all features and applications accessible by pressing the label of the desired feature or
application From this page, it is possible to adjust the ringer volume, program the time of an
appointment, lock the terminal, define the default page displayed, configure voice mail, and
access telephone functions such as calling back one of the last numbers or intercepting calls.
Perso page:
Contains call line keys (allowing supervision of calls) and programmable call keys.
Info page:
Contains information on the telephone and the status of its functions: name, telephone
number, number of messages (including call log events, instant messages and voice messages),
activation of transfer function, appointment reminder, etc.
Next page:
The next page displays the list of incoming calls (i.e. call handling page). The caller
information displayed in the next page differs according to the type of incoming call.
- For internal or network incoming calls, the caller identity and entity are displayed
- For external incoming calls, the caller identity is displayed when the caller directory number
has been defined in the system as speed dialing number. When this is not the case, the caller
directory number is displayed as well as the name of the trunk group.
Hold page:
The Hold page displays the calls being routed and the calls put on hold from this set. Up to two
calls being routed and two calls on hold can be displayed simultaneously on the screen.
Camp On page:
The Camp on page only appears when the Hold page is not available. This is the case when no
common hold key has been programmed on the set main (perso) page.
/ Transfer icon: Pressing the key next to this icon allows you to program or change the
transfer function.
1.4 Navigation
OK key: Used to validate your choices and options while programming or configuring.
Left-right navigator: Used to move from one page to another and display information
about current calls (call in progress, calls on hold, incoming call).
Up-down navigator: Used to scroll through the content of a page.
Back/Exit key Use this key to go back to the previous step. Use this key to go back to the
homepage (long press).

8AL90320ENABed01 7 /33
1.5 Status icons / Call icons
Icons giving information about some specific configurations of the phone or about call status are
displayed in the top bar of the screen.
Indicates that the status of the attendant group is "day service".
Indicates that the status of the attendant group is "night service".
Indicates that the status of the attendant group is "forward 1".
Indicates that the status of the attendant group is "forward 2".
Headset connected.
Telephone locked.
Appointment programmed.
Incoming call icon.
Call in progress icon.
Call holding icon.
1.6 Permanent features keys
They are located just above the loudspeaker
Mute and intercom key.
During a call, press this key to stop your contact from hearing you. When idle, press
this key to switch the phone to intercom mode. When you receive a call, the phone
hooks off automatically and you go straight into handsfree mode. When activated, this
is key blue.
Turn down the volume / Lower the contrast.
Turn up the volume / Increase the contrast.
Pressing this key answers an incoming call in handsfree mode (the key is blue). When a
call is in progress, pressing this key switches from handsfree mode to headset or
handset mode.
Programmable keys (F1 and F2 keys).Lit when the function associated with the key is
activated. A service or a direct call can be associated to these keys.
Redial key: to access the 'Redial' feature.
Last number redial (short press).
Call back on the last 10 number dialed (long press).
Guide key: Used to obtain information on functions of the “menu“ page and to program
key of the “perso“ page.
Messaging key to access the messaging portal (call log, voice messages and instant
messages).
This key flashes blue when there is a new event such as a new voice message, a new
instant message or a new event in the call log.

8AL90320ENABed01 8 /33
1.7 Alphabetic keyboard
Your set is provided with an alphabetic keyboard
depending on your country and language:
Country variants:
oAZERTY
oQWERTZ
oQWERTY (international)
oQWERTY (nordic)
Use the keyboard to enter names while configuring the phone. Directly access the dial by name
feature by entering the name of your caller on the keyboard.
Below is a list of the function keys that allow you to access all the symbols.
Cursor moving keys (left, right, up and down). Allows you to navigate edit boxes. Press the
Alt key to access the left and up directions.
Caps lock: to write text in capital letters.
Alt key: to access specific and punctuation characters.
Enter key: to validate edited text.
Backspace key: to delete one character in an edit box.

8AL90320ENABed01 9 /33
1.8 Add-on module
Flashing blue: incoming call
Installation
Premium Add-on 10 keys modules
1. Remove the protection of the dedicated compartment behind the set.
2. Insert the add-on correctly in the compartment.
3. Plug the provided cord into the dedicated socket behind your set.
4. Fix the add-on with the screw provided.
Premium Add-on 40 keys / Premium Smart Display 14 keys:
Plug the provided cord into the dedicated socket behind your phone.
If you wish, fix the feet (set and add-on) with the the add-on clip available as an option in pack
(x4).
1
2
3
4

8AL90320ENABed01 10 /33
1.9 Call management screen
Each tab corresponds to a call, the status of which is symbolized by its icon
(in progress, held, arrival of new call). When a call is in progress, use the
left-right navigator to look at held or incoming calls.
All features are accessible while the call is displayed on the screen. Use the
Up and Down arrows to move up or down a page. These functions (transfer,
conference, etc.) are directly related to the status of the call consulted.
For example, the transfer function will not be available between a call in
progress or a held call and an incoming call.
Used to switch from a telephone screen to an application screen. For
example, it can be used while a call is in progress to search a number,
program an appointment reminder, etc.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress
or waiting calls are displayed on the different line keys. It is then possible to converse with the
caller of your choice by pressing the key associated to the caller.
Incoming call and
conversation
presentation screen
Soft keys: actions available depending on the call status
Incoming call icon, Call in
progress , Call on hold , …

8AL90320ENABed01 11 /33
1.10Bluetooth® Wireless handset
The Bluetooth® Wireless handset is only available with the 8068 Bluetooth® Premium DeskPhone.
Off-hook/On-hook: press this key to
take or terminate a call.
Volume/Mute:
Short successive
presses to change
the handset volume
level (3 levels).
Long press to
activate or
deactivate mute
mode.
LED
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/On-hook key to take or
terminate the call. Just off-hook/on-hook the Bluetooth® handset.
LED
Off: operating normally.
Blinking green: in communication.
Green steady: handset charging.
Orange flashing: battery charge low or handset outside coverage zone.
Orange steady: malfunction.
Installing or replacing the Bluetooth® handset battery
The battery recharges when the Bluetooth® handset is on its base.
Lift up the battery cover
Slide out the battery holding
part

8AL90320ENABed01 12 /33
2Operator station (OS) Basic features
2.1 Putting the Attendant set in Service
When the attendant set is powered up, at the end of an initialization period, the screen displays the
Attendant status page. This indicates that the attendant is out of service.
1. Press the softkey to put the attendant in service: sign on.
The Next page is displayed.
2.2 Methods for calling a number
Direct dialing
The attendant dials the user's number directly on the dialing keypad.
To reach an external number, the attendant first dials the external prefix before the external
number.
Calling via the Set Directory
The personal directory is used to select an internal (or external) user via a softkey - without having to
dial the full destination number.
The number called may be an internal, external, or speed dialing number.
Call by personal directory can be performed with the attendant set in idle state or when the
attendant set is already in conversation.
The main (perso) page or the add-on keypad modules if they exist, display the personal directory
entries already created.
Pressing the up or down arrow on the navigator provides access to additional personal directory
entries softkeys.
When calling the user, a telephone area corresponding to the user you want to call is displayed on the
screen. This area gives the status of the user.
If the user is free for example you can, the following softkeys are available:
Ring
Call this user.
Release
To release this user.
Call back
Send a call-back request to this user.
Vociemail
Leave a message on the voicemail of this user.

8AL90320ENABed01 13 /33
Dial (Call) by Name
This feature is used to select a party by name. “Dial by name”can be requested either from idle state
or when in conversation.
When the attendant uses the “Dial by name”feature, the system searches the system directory, then,
if the search is unsuccessful, a standard LDAP directory (if there is one).
Pressing any key on the alphabetical keyboard switches the attendant set to Dial by name mode.
As soon as you enter the first letters of the name, surname or initials, you are invited to select the
appropriate search by pressing on one of the following softkey:
-Name,
-Initials,
-Name-1stName.
When more than one result corresponds to the search, the screen displays a page indicating the
number of answers for this search and the corresponding list of users.
Select the desired user by pressing the softkey next to his/her name.
Call by Speed Dialing
Access speed dialing by:
- The direct speed dial number of the desired user.
- Der Zugang Präfix gefolgt von der erforderlichen Ziffern.
- Pressing a key programmed with a speed dialing number.
2.3 Calling an internal User
When an internal user number is dialed, the user set, if free, is reserved by the attendant (becomes
under attendant control). The user can still dial a number or access another service if it is a multiline
set.
The user set does not ring until the attendant presses the softkey: Ring.
This specific feature of the attendant set ensures the attendant can always reach the station user. If
the user picks up the receiver (goes off-hooks), the user hears the music-on-hold, indicating that the
set is reserved and that all outgoing calls are denied. When the attendant presses the Ring softkey on
the attendant set, it is automatically connected to the user. If the user set is a multiline set, the user
is not locked and can make calls. However, a set resource is used for the incoming call from the
attendant set.

8AL90320ENABed01 14 /33
The called set is free
Once the user’s number is dialed, the screen indicates:
- The name and first name of the called party, if known to the system.
- The internal directory number of the called party.
- The name of the entity to which the called party belongs.
- That the selected set is free.
The following softkeys are available:
Ring
Call this user.
Release
To release this user.
Call back
Send a call-back request to this user.
VoiceMail
Leave a message on the voicemail of this user.
Once the user is in conversation with the attendant, only the attendant can release the call by
pressing the Release softkey.
The called set is busy
Once the user’s number is dialed, the screen indicates:
- The name and first name of the called party, if known to the system.
- The internal directory number of the called party.
- The name of the entity to which the called party belongs.
- That the selected set is busy.
Depending on the called phone type (multiline or single line set); the available softkeys are:
Called set type
Available softkeys
Description
Multiline set (with a free line)
Ring
Call the user.
Release
Release the user.
Call back
Send a call back request to the user.
Single line (or multiline with all lines busy)
Release
Release the user.
Camp on/Camp on off
To activate/deactivate automatic ring when
user has hung up.
Call back
Send a call back request to the user.
Intrude on/off
To barge in the conversation between the
called set and the external party (when the set
is in conversation with an external party).
The called set is in “Do Not Disturb” state.
When calling a user who activated the Do Not Disturb feature, the message « DND » is displayed on the
attendant set.

8AL90320ENABed01 15 /33
The called set is forwarded to another set
Depending on the activated forward, you will have access to different features through the softkeys.
To activate ringing on the forwarding destination set: softkey Ring.
To release both the forwarding destination set and the forwarded set: softkey Release
To activate the Privileged access override feature so that the forwarded
set can be called despite the forwarded status of the set: softkey Overide
To send a call-back request to the forwarding destination set: softkey Call back
Called set forward type
Available softkeys
Description
Do Not Disturb
Ring
Call the user.
Call back
Send a call back request to the user.
Release
Release the user.
Immediate forward
Ring
To activate ringing on the forwarding
destination set.
Release
To release both the forwarding destination set
and the forwarded set.
Override
To call the forwarded set despite the
forwarded status of the set.
Callback
To send a call-back request to the forwarding
destination set.
Forward on No answer
Ring
Call the user.
Release
To release both the forwarding destination set
and the forwarded set.
Follow fwd
To follow forward of the forwarded set.
Ring
To activate ringing on the forwarding
destination set.
Release
To release both the forwarding destination set
and the forwarded set.
Overide
To call the forwarded set despite the
forwarded status of the set.
Callback
To send a call-back request to the forwarding
destination set.
Voicemail
To deposit a voice message on the voice mail of
the forwarding destination set.
Callback
To send a call-back request to the forwarded
set.
Call back
Send a call back request to the user.
Release
Release the user.

8AL90320ENABed01 16 /33
Forward on Busy
Ring
To activate ringing on the forwarding
destination set.
Release
To release both the forwarding destination set
and the forwarded set.
Overide
To call the forwarded set despite the
forwarded status of the set.
Release
To release the forwarded set.
Camp on
To ring automatically the busy set as soon as
the user has hung up.
After having activated call waiting, Camp on
off softkey is used to deactivate it.
Intrude
To barge in the conversation between the
called set and the external party. To exit, press
the Intrude off softkey.
Callback
To send a call-back request to the forwarded
set.
Callback
To send a call-back request to the forwarding
destination set.
2.4 Calling an external user
To call an external user, the attendant can dial an external access prefix or an ARS prefix.
Trunk group name in the telephone area is the name of the group of external lines.
External in the telephone area indicates that the ARS feature selects the “optimum”route for
the external call.
Pressing the Release softkey releases the current call and returns the attendant set to idle
state.
Available softkeys when dialing the number or when the number is dialed:
Softkey
Feature
Correct
To correct the last digits dialed in case of dialing mistake.
Release
To release the current call.
Send
To activate ringing on the called external set.
2.5 Answering calls
Automatic/Manual Answer
There are two operating modes to answer a call:
- Automatic answer to take automatically any incoming call or any call that is waiting during call
routing (Pressing the Auto answer softkey in the main (perso) page activates or deactivates the Auto
answer feature).
- Manual answer which requires an attendant action to take a call.

8AL90320ENABed01 17 /33
Answering an internal call
When receiving a call, the Alarm LED located at the top of the attendant set flashes and the incoming
call is presented on the “Next” page.
Pressing the softkey next to the name of the caller or pressing the “OK” key of the navigator, starts
the communication.
Answering an external call
When receiving a call, the Alarm LED located at the top of the attendant set flashes and the incoming
call is presented on the “Next” page.
Pressing the softkey next to the number (or name if known to the system) of the caller or pressing the
“OK” key of the navigator, starts the communication.
“Trunk group name” in the telephone area is the name of the group of external lines.
Answering a Call to the Attendant Group
When an internal user dials the group number, the call is presented on the Next page (If another
attendant takes the call, this one disappears on the attendant screen).
Pressing the softkey next to the name of the caller or pressing the “OK” key of the navigator, starts
the communication.
The following softkeys are:
Softkey
Feature
Hold
To put the internal user set on hold with the music-on hold or waiting
tone.
Release
To release the current call.
Forward ope
To initialize a forwarding to another attendant by dialing his/her call
prefix (or the call prefix of the attendant group). As soon as dialing is
complete, forwarding is activated automatically.
Meet me conf
To route the party to a meet-me conference.
DTMF on/DTMF off
To activate or deactivate DTMF transparency.
The attendant does not answer immediately
When the call is not answered, the normal call becomes an urgent call, the alarm led located at the
top of the assistant set flashes, and the ringing cycle speeds up.
The attendant set is put absent in case of no answer, and it is necessary to put the attendant set in
service again.
Answering a call back request
An authorized internal user can activate a callback request to the attendant.
To check the presence of a callback request, press the messaging key.
Press the softkey next to the notification key to consult the call back request.
Select the desired user by pressing the softkey next to his/her name.

8AL90320ENABed01 18 /33
The available softkeys are :
Softkey
Feature
Delete
To delete the present callback request.
Delete all
To delete all the callback requests.
Recall
To recall the user who has sent a callback request.
2.6 Putting a call on hold
When in conversation with a party you can initiate a consultation call by pressing on the softkey:
Hold.
Pressing on this softkey puts the user on hold with a music or waiting tone and displays the Hold
page. The on hold symbol in front of the caller indicates that the caller is on hold.
Note : pressing the F1 personal key has the same effect as pressing the Hold softkey. This puts the
user set on hold.
Pressing the softkey next to the name of the caller retrieves the call on hold.
If the attendant does not retrieve the call before the end of the timer:
- Ringing is activated to indicate that the user is calling back the attendant set
- The Alarm LED located at the top of the attendant set flashes in red
- The call on hold is also displayed in the next page
- The attendant is considered as absent and the set status is put to signed off state.
2.7 Consultation call
Consultation call to an internal user
A consultation call is activated as soon as the attendant starts dialing the first digit of the desired
user’s number and a second telephone tab appears.
When the number is completely dialed the following softkeys are available:
Softkey
Feature
Transfer
To transfer (without oral presentation to the second party) the first party
to the second party.
Ring
To activate ringing on the second party set.
Transfer
To transfer (without oral presentation to the second party) the first party
to the second party which is ringing.
Broker
To switch between the first party and the second party which is ringing
(the first party is automatically put on hold when not in conversation).
Cancel
To cancel the consultation call and continue the conversation with the first
party.
Release
To release both the conversation with the first party and the consultation
call.
Call back
To send a callback request to the second party which is ringing.
Cancel
To cancel the consultation call and continue the conversation with the first
party.
Release
To release both the conversation with the first party and the consultation
call.
Call back
To send a callback request to the second party.
DTMF on / DTMF off
To activate/Deactivate DTMF transparency.
Voicemail
To leave a message on the voicemail.

8AL90320ENABed01 19 /33
When the second party answers the call, the following softkeys are available:
Softkey
Feature
Transfer
To transfer (with oral presentation to the second party) the first party to
the second party.
Broker
To switch between the first party and the second party (the party which is
not in conversation is automatically put on hold).
Cancel
To cancel the consultation call and continue the conversation with the
party which is not in conversation when the Cancel softkey is pressed.
Release
To release both the conversation with the first party and the consultation
call.
DTMF on / DTMF off
To activate/Deactivate DTMF transparency.
Conference
To put the first party, the second party and the attendant in conference.
Consultation call to an external user
A consultation call is activated as soon as the attendant dials the external access prefix and the first
digit of the desired external number and a second telephone tab appears.
When the number is completely dialed the following softkeys are available:
Softkey
Feature
Correct
To correct the last digits dialed in case of dialing mistake.
Send
To activate ringing on the called external set.
Note: After a short timer, the external set is automatically rung without
pressing the Send softkey.
Cancel
To cancel the consultation call and continue the conversation with the first
party.
Release
To release both the conversation with the first party and the consultation
call.
When the second party answers the call, the following softkeys are available:
Softkey
Feature
Transfer
To correct the last digits dialed in case of dialing mistake
Broker
To activate ringing on the called external set.
Note: After a short timer, the external set is automatically rung without
pressing the Send softkey.
Cancel
To cancel the consultation call and continue the conversation with the first
party.
Release
To release both the conversation with the first party and the consultation
call.
DTMF on/DTMF off
To activate/Deactivate DTMF transparency.
Conference
To put the first party, the second party and the attendant in conference.

8AL90320ENABed01 20 /33
Initializing a three-party conference
A three-party conference may be initialized by the attendant if there is an on-hold call and a
conversation call.
Pressing the Conference sofkey puts the first party, the second party and the attendant in
conference.
Softkey
Feature
Transfer
To leave the conference and let the two parties in conversation.
Cancel
To cancel the three-party conference and continue the conversation with:
- The first party when consultation call to an internal user,
- The second party (external party) when consultation call to an external
user.
Release
To leave the three-party conference and release the two parties.
End Conf
To leave the three-party conference, continue the conversation with the
second party and put the first party on hold.
2.8 Call transfer (routing)
Automatic/Manual transfer
There are two transfer modes:
- Automatic transfer, which automatically transfers the call to a free user immediately after dialing
without other action.
- Manual transfer, which requires an attendant action to transfer a call.
Transfer to a Busy Set
When the busy set dialing is complete, the following softkeys are available:
Busy set is multiline (with a free line)
Softkey
Feature
Transfer
To transfer the first party to the busy set which can take
the call on its free line.
Ring
To activate ringing on the busy set while the first party is
put on hold.
Cancel
To cancel the consultation call with the busy set and
continue the conversation with the first party.
Release
To release both the conversation with the first party and the
consultation call with the busy set.
Call back
To send a callback request to the busy set while keeping the
conversation with the first party.
DTMF on/DTMF off
To activate/Deactivate DTMF transparency.
Busy set is single line or multiline with all lines busy
Transfer
To transfer the first party to the busy set. When the busy
set will hang up, it will be automatically called by the first
party.
Cancel
To cancel the consultation call with the busy set and
continue the conversation with the first party.
Release
To release both the conversation with the first party and the
consultation call with the busy set.
Camp on/Camp off
To call the busy set as soon as the user has hung up while
putting the first party on hold.
Call back
To send a callback request to the busy set while keeping the
conversation with the first party.
DTMF on/DTMF off
To activate/Deactivate DTMF transparency.