Alcatel-Lucent 8068 User manual

OmniPCX Office
Rich Communication Edition
8068 Premium DeskPhone
8039 Premium DeskPhone
8038 Premium DeskPhone
Attendant set
R100
8AL90303ENABed01 -1617

8AL90303ENABed01 2 /30
Introduction
This guide describes the services offered by the Premium DeskPhone attendant set connected to an
OmniPCX Office Rich Communication Edition system.
8068 Bluetooth® Premium DeskPhone (8068 BT)
8068 Premium DeskPhone
8039 Premium DeskPhone
8038 Premium DeskPhone
This guide covers the specific functions of the Premium DeskPhone attendant set (refer to the set user
manual for a decsription of the other services):
Restricted service.
Reserving a group of outside lines for exclusive operator use.
Diverting operator calls to another number.
Broadcasting background music on the external loudspeaker.
Answering a night call.
Programming.
The operator station receives incoming calls and routes them to the appropriate extensions within the
system.
Depending on the amount of traffic handled, your system can have one or more operator stations:
Grouped: all stations ring simultaneously.
Assigned to specific time periods: only stations currently operational will ring.
This option is set up by your installation technician.
The labels and icons displayed on the phone depend on the type of the set.
Some features are depended on the type of the set.
The labels and icons presented in this document are not contractually binding and may be modified
without prior warning.

8AL90303ENABed01 3 /30
1GETTING TO KNOW YOUR TELEPHONE 5
1.1 8068 BLUETOOTH®/8068 PREMIUM DESKPHONE 5
1.2 8038/8039 PREMIUM DESKPHONE 5
1.3 CONNECTIVITIES 6
1.4 WELCOME SCREENS 7
1.5 NAVIGATION 7
1.6 STATUS ICONS /CALL ICONS 8
1.7 PERMANENT FEATURES KEYS 8
1.8 ALPHABETIC KEYBOARD 9
1.9 ADD-ON MODULE 10
1.10 CALL MANAGEMENT SCREEN 11
1.11 BLUETOOTH®WIRELESS HANDSET 12
2OPERATOR STATION (OS) FUNCTIONS 13
2.1 SETTING RESTRICTED SERVICE 13
2.2RESERVING A GROUP OF LINES 13
2.3 MANUALLY DIVERTING OPERATOR CALLS TO ANOTHER NUMBER 14
2.4 BROADCASTING BACKGROUND MUSIC ON THE EXTERNAL LOUDSPEAKER 14
2.5 ANSWERING A NIGHT CALL 15
2.6 USING A HEADSET 15
2.7 WHEN YOU RETURN,CONSULT YOUR GENERAL VOICE MAILBOX 16
3PROGRAMMING FUNCTIONS 17
3.1 ACCESSING PROGRAMMING 17
3.2 PROGRAMMING SYSTEM DIRECTORY (COMSPD) 17
3.3 PROGRAMMING DATE AND TIME (CLOCK) 17
4SETTING VARIOUS SUBSCRIBER TELEPHONE PARAMETERS 18
4.1 ACCESSING THE SUBSCRIBER FUNCTION 18
4.2 SUBSCRIBER NAME (NAME) 18
4.3 RESETTING A SUBSCRIBER PASSWORD (RESCOD) 19
4.4 SUBSCRIBER DISPLAY LANGUAGE (LANG) 19
4.5 SUBSCRIBER PERSONAL DIRECTORY (PERSPD) 19
4.6 SUBSCRIBER DISCRIMINATION CRITERIA (BARRNG) 20
4.7 ENABLE THE CLASS SERVICE 20

8AL90303ENABed01 4 /30
5COMPLEMENTARY ‘EXPERT’ FUNCTIONS 21
5.1 ACCESSING THE ‘EXPERT’FUNCTION 21
5.2 TABLE OF BUSINESS CODES (ACCOUN) 21
5.3 DIRECT NUMBERS OF EXTENSIONS (PUBNUM) 22
5.4 GREETING AND HOLDING MESSAGES (MOH) 22
5.5 DECT CORDLESS TELEPHONES 24
5.6 CHANGING THE OPERATOR PASSWORD (PASSWD) 24
5.7 RESETTING THE SYSTEM (RSTSYS) 25
5.8 VOICE MESSAGE SERVICE 25
5.9 SOFTWARE LICENSE AGREEMENTS 28
6GUARANTEE AND CLAUSES 29
6.1 SAFETY INSTRUCTIONS 29
6.2 REGULATORY STATEMENTS 30

8AL90303ENABed01 5 /30
1Getting to know your telephone
1.1 8068 Bluetooth® / 8068 Premium DeskPhone
1.2 8038/8039 Premium DeskPhone
Bluetooth®
wireless handset
(8068BT)
Wired handset
3.5 mm headset jack
Alphabetic keyboard
Loudspeaker
Color screen
10 dedicated functions keys
Permanent feature keys: quick
access to the phone’s main
features
Navigation
LED
Flashing blue: incoming call Arrival of a new call
Flashing orange: alarm
An adjustable and stable foot
Handset
3.5 mm headset jack
Alphabetic keyboard
Monochrome screen
10 dedicated functions keys
Permanent feature keys: quick
access to the phone’s main
features
Navigation
LED
Flashing blue: incoming call Arrival of a new call
Flashing orange: alarm
An adjustable and stable foot
Loudspeaker

8AL90303ENABed01 6 /30
1.3 Connectivities
Description of the connectors
8039
8068 / 8038
Add-on module connector (SATA type).
1 RJ 11 connector for external ringer and
audio active envelop indicator.
1 RJ 11 connector for external ringer
and audio active envelop indicator.
Add-on module connector (SATA type).
1 RJ 9 connector for alphanumerical
keyboard.
1 RJ 9 connector for alphanumerical
keyboard.
One RJ9 connector for a corded
handset .
One 10/100/1000 Gigabit Ethernet
connector (PC).
One 10/100/1000 Gigabit Ethernet
connector (LAN).
DC power jack for an external power
adaptor.
One RJ9 connector for a corded handset.
Cable path for line connection (8029/8039 Premium DeskPhone)
Make sure you position the cable correctly in the compartment intended for that purpose:
1
2
3
4
5

8AL90303ENABed01 7 /30
1.4 Welcome screens
You can access all of your phone's features from these screens. The default display has three pages
that you can access by pressing the page tabs at the top of the screen. The selected page is
highlighted.
oMenu
oPerso
oInfo
Menu page:
Contains all features and applications accessible by pressing the label of the desired feature or
application From this page, it is possible to adjust the ringer volume, program the time of an
appointment, lock the terminal, define the default page displayed, configure voice mail, and
access telephone functions such as calling back one of the last numbers or intercepting calls.
Perso page:
Contains call line keys (allowing supervision of calls) and programmable call keys.
Info page:
Contains information on the telephone and the status of its functions: name, telephone
number, number of messages (including call log events, instant messages and voice messages),
activation of transfer function, appointment reminder, etc.
/ Transfer icon: Pressing the key next to this icon allows you to program or change the
transfer function.
1.5 Navigation
OK key: Used to validate your choices and options while programming or configuring.
Left-right navigator: Used to move from one page to another and display information
about current calls (call in progress, calls on hold, incoming call).
Up-down navigator: Used to scroll through the content of a page.
Back/Exit key Use this key to go back to the previous step. Use this key to go back to the
homepage (long press).
8068
8038/8039

8AL90303ENABed01 8 /30
1.6 Status icons / Call icons
Icons giving information about some specific configurations of the phone or about call status are
displayed in the top bar of the screen.
Headset connected
Telephone locked
Appointment programmed
Incoming call icon
Call in progress icon
Call holding icon
1.7 Permanent features keys
They are located just above the loudspeaker.
Mute and intercom key.
During a call, press this key to stop your contact from hearing you. When idle, press
this key to switch the phone to intercom mode. When you receive a call, the phone
hooks off automatically and you go straight into handsfree mode. When activated, this
is key blue.
Turn down the volume Lower the contrast.
Turn up the volume Increase the contrast.
Pressing this key answers an incoming call in handsfree mode (the key is blue). When a
call is in progress, pressing this key switches from handsfree mode to headset or
handset mode.
Programmable keys (F1 and F2 keys).Lit when the function associated with the key is
activated. A service or a direct call can be associated to these keys.
Redial key: to access the 'Redial' feature:
Last number redial (short press).
Call back on the last 10 number dialed (long press).
Guide key: Used to obtain information on functions of the ‘menu’ page and to program
key of the ‘perso’page.
Messaging key to access the messaging portal (call log, voice messages and instant
messages).
This key flashes blue when there is a new event such as a new voice message, a new
instant message or a new event in the call log.

8AL90303ENABed01 9 /30
1.8 Alphabetic keyboard
Your set is provided with an alphabetic keyboard
depending on your country and language:
Country variants:
oAZERTY
oQWERTZ
oQWERTY (international)
oQWERTY (nordic)
Use the keyboard to enter names while configuring the phone. Directly access the dial by name
feature by entering the name of your caller on the keyboard.
Below is a list of the function keys that allow you to access all the symbols.
Cursor moving keys (left, right, up and down): allows you to navigate edit boxes. Press the
Alt key to access the left and up directions.
Caps lock: to write text in capital letters.
Alt key: to access specific and punctuation characters.
Enter key: to validate edited text.
Backspace key: to delete one character in an edit box.

8AL90303ENABed01 10 /30
1.9 Add-on module
Flashing blue: incoming call
Installation
Premium Add-on 10 keys modules
1. Remove the protection of the dedicated compartment behind the set.
2. Insert the add-on correctly in the compartment.
3. Plug the provided cord into the dedicated socket behind your set.
4. Fix the add-on with the provided screw.
Premium Add-on 40 keys / Premium Smart Display 14 keys:
Plug the provided cord into the dedicated socket behind your phone.
If you wish, fix the feet (set and add-on) with the the add-on clip available as an option in pack
(x4).
1
2
3
4

8AL90303ENABed01 11 /30
1.10 Call management screen
Each tab corresponds to a call, the status of which is symbolized by its icon
(in progress, held, arrival of new call). When a call is in progress, use the
left-right navigator to look at held or incoming calls.
All features are accessible while the call is displayed on the screen. Use the
Up and Down arrows to move up or down a page. These functions (transfer,
conference, etc.) are directly related to the status of the call consulted.
For example, the transfer function will not be available between a call in
progress or a held call and an incoming call.
Used to switch from a telephone screen to an application screen. For
example, it can be used while a call is in progress to search a number,
program an appointment reminder, etc.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress
or waiting calls are displayed on the different line keys. It is then possible to converse with the
caller of your choice by pressing the key associated to the caller.
Incoming call icon Call in progress , Call on hold , …
Incoming call and
conversation
presentation screen
Soft keys: actions available depending on the call status
8068
8038

8AL90303ENABed01 12 /30
1.11 Bluetooth® Wireless handset
The Bluetooth® Wireless handset is only available with the 8068 Bluetooth® Premium DeskPhone.
Off-hook/On-hook: press this key to
take or terminate a call.
Volume/Mute:
Short successive
presses to change
the handset volume
level (3 levels).
Long press to
activate or
deactivate mute
mode.
LED
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/On-hook key to take or
terminate the call. Just off-hook/on-hook the Bluetooth® handset.
LED
Off: operating normally
Blinking green: in communication
Green steady: handset charging
Orange flashing: battery charge low or handset outside coverage zone
Orange steady: malfunction
Installing or replacing the Bluetooth® handset battery
The battery recharges when the Bluetooth® handset is on its base.
Lift up the battery cover
Slide out the battery holding
part

8AL90303ENABed01 13 /30
2Operator station (OS) functions
2.1 Setting restricted service
This function sets the system to restricted service.
All incoming calls are directed to a general ring or a programmed number:
Access the ‘Perso’ page.
Night
The label depends on the system configuration and can be defined by the administrator.
Depending on the configuration, the F1 key can be used for this feature.
Operator password.
Display and tone indicate service active.
Key icon indicates service active .
The default password is ‘help1954’. From system release 10.1, you have to change it when you
connect for the first time.
To restore normal service, repeat operation.
If an outside number has been entered by the installation technician, selection of restricted service
will automatically divert calls received by the operator to the defined outside number.
2.2 Reserving a group of lines
For maximum availability of the operator station, thus assuring optimum reception of incoming calls, a
group of outside lines can be reserved which will only be available to the operator station(s):
Access the ‘Perso’ page.
Reserv
Operator password.
Display and tone indicate service active.
Key icon indicates service active .
To cancel the line reservation, repeat operation.

8AL90303ENABed01 14 /30
2.3 Manually diverting operator calls to another number
During a period of absence, the operator can divert all calls received (incoming calls and internals
calls dialling 9) to another number:
Access the ‘Perso’ page.
Forward
Use one of the following:
oEnter number
Dial the destination number.
oRedial list
Select one of the last numbers dialed.
oSpeed dial
Select a speed dial destination number.
oIndiv.rep.
Select the destination number through the individual repertory.
Operator password.
Key icon indicates service active .
To cancel the diversion
Forward
Operator password.
2.4 Broadcasting background music on the external loudspeaker
Access the ‘Perso’ page.
Music.
The label depends on the system configuration and can be defined by the administrator.
Operator password.
Display and tone indicate service active.
Key icon indicates service active .

8AL90303ENABed01 15 /30
2.5 Answering a night call
An incoming night call is indicated in the same way as an ordinary call:
Your telephone rings.
The night call name or n is displayed.
Use one of the following:
oLift the receiver.
oPress the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless
handset).
oHands free.
oPress the key next to the incoming call icon.
Opening the door:
UnlockDoor: Unlock Door programmed key or function code.
2.6 Using a headset
You can connect a headset instead of your receiver:
To activate or deactivate headset mode:
Reach the ‘Menu’ page.
Settings Phone ForcedHead
ON/OFF activating/deactivating forced headset.
Answering or making a call:
Hands free.
End the call.
To activate or deactivate the loudspeaker during a conversation:
During a conversation.
Hands free.
End the call.
To answer in intercom mode:
Corresponding LED lights up.
Cancel intercom mode.

8AL90303ENABed01 16 /30
2.7 When you return, consult your general voice mailbox
The light indicates that messages have been received.

Genmailbox
Operator password.
Display number of new and old messages.
Select message

Display name of sender, with date, time and ranking of message.
Play: Listen to message.
Clear: Erase message.
Send IM: send instant message to the contact.
Send copy: Send a copy of a message.

8AL90303ENABed01 17 /30
3Programming functions
3.1 Accessing programming
Your OmniPCX Office system’s operator station can access the general programming services.
Access the ‘Perso’ page.
Operator
Operator password.
Access programming function.
To exit mode: .
3.2 Programming system directory (ComSpD)
This function can be used to program system short numbers, accessible to all system users:
Reach the ‘Menu’ page.
Speed dial
Display gives first short number.
Modify
Enter name (max. 16 characters).

Enter the first name.

Enter number (max. 21 digits).

Programmed short number is displayed.
To enter another short number:
Use one of the following:
oTo select another short number.
oNew
3.3 Programming date and time (Clock)
In programming function.
Clock.
Enter date and time.

Changing date and time:
Use the left and right navigation keys to move the cursor in the text.
Clear
Delete a character.

8AL90303ENABed01 18 /30
4Setting various subscriber telephone
parameters
4.1 Accessing the subscriber function
This feature is accessible from the programming function mode:
Access the ‘Perso’ page.
Operator
Operator password.
Access programming function.
This function provides access to the various parameters defined for a system user or subscriber,
identified by an extension number:
Subscriber
Enter extension n to be programmed.
Access to ‘Subscriber’ programming function.
To exit mode: .
4.2 Subscriber name (Name)
In ‘Subscriber’function.
Name
Use navigation keys
oName: Enter name.
o1st name: Enter the first name.

To enter a name with special characters (Unicode characters)
In ‘Subscriber’function.
Unicode Name
Use navigation keys
oUni Name: Enter name.
oUni 1stName: Enter the first name.

Changing the name:
Use the left and right navigation keys to move the cursor in the text.
Clear
Delete a character.

8AL90303ENABed01 19 /30
4.3 Resetting a subscriber password (ResCod)
This function is used to cancel a subscriber password and restore the default password (1515):
In ‘Subscriber’function.
Pwdreset

4.4 Subscriber display language (Lang)
This function is used to specificy the display language for the selected subscriber.
Pressing this key scrolls the various languages available:
In ‘Subscriber’function.
Language
Select the language of your choice.

4.5 Subscriber personal directory (PerSPD)
This function is used to create the personal directory of the selected subscriber:
In ‘Subscriber’function.
Indiv.rep. Display gives first number.
Modify
Enter name (max. 6 characters).

Enter public number (max. 19 digits).

Changing a name or number:
Use the left and right navigation keys to move the cursor in the text.
Clear
Delete a character.

8AL90303ENABed01 20 /30
4.6 Subscriber discrimination criteria (Barrng)
This function is used to define discrimination criteria for each subscriber:
In ‘Subscriber’function.
Barring Selection displayed on first line.
Selection the key associated with the discrimination criteria.

This function is used to describe discrimination criteria for each subscriber.
4.7 Enable the CLASS service
Enabling the CLASS service is used to display information (caller name, number, etc.) on the display of
an analogue set.
In ‘Subscriber’function.
Terminal
Class
Select the ‘CLASS’ service.

The CLASS service is selected when the ‘CLASS’label is displayed on the screen.