Alcatel-Lucent 8078s Bluetooth Premium User manual

OpenTouch® Suite for MLE
8078s Premium DeskPhone
8068s Premium DeskPhone
8058s Premium DeskPhone
8028s Premium DeskPhone
8018 DeskPhone
8008 DeskPhone
User Manual
8AL90339ENACed01-1822

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Introduction
Thank you for choosing an Alcatel-Lucent phone.
This model offers enhanced ergonomic features for more effective communication.
Your phone can be used in any business environment, from on-premise PBX, to cloud deployment on
multiple platforms, such as Alcatel-Lucent Enterprise servers or third-party SIP telephony platforms.
This document describes the services offered by the following sets connected to an OmniPCX Enterprise
system:
•Alcatel-Lucent 8078s Bluetooth® Premium DeskPhone (8078s BT).
•Alcatel-Lucent 8078s Premium DeskPhone (8078s).
•Alcatel-Lucent 8068s Bluetooth® Premium DeskPhone (8068s BT).
•Alcatel-Lucent 8068s Premium DeskPhone (8068s).
•Alcatel-Lucent 8058s Premium DeskPhone (8058s).
•Alcatel-Lucent 8028s Premium DeskPhone (8028s).
•Alcatel-Lucent 8018 DeskPhone (8018).
•Alcatel-Lucent 8008 DeskPhone (8008).
The label and icons displayed depend on the type and the skin of the set. The label is not displayed if the
corresponding feature is not configured on your telephone system. Depending on the size of the display,
some labels may be truncated. All labels are displayed in color and are italicized. This icon describes a
succession of actions or labels you have to do or select: .
This icon describes the consequence of an action: .

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Some features depend on the type of the set.
8078s BT
8078s
8068s BT
8068s
8058s
8028s
8018
8008
IP Phone
Color screen
Monochrome screen
Busy light logo on back shell
Theme (skin)
Bluetooth® handset
Bluetooth® Smart Ready
Compatible with Bluetooth®
headset
USB headset
Jack headset
RJ9 headset*
Two-port Gigabit Ethernet switch
with Power Over Ethernet support
Two-port Fast Ethernet switch with
Power Over Ethernet support
Premium Add-on 10 keys modules
Premium Smart display 14 keys
module
Premium add-on 40-key modules
Audio services (hands-free,
handset and headset)
ALE Enhanced HD audio
Adjusting the contrast of the
display
Ambient light sensor
*Use an adapter RJ9 to connect a jack or usb headset (3GV28177AA).
ALE Enhanced HD audio:
Wideband audio, or HD voice, is high definition voice quality for telephony audio. The frequency range of
audio signals uses a wider frequency spectrum to deliver high voice quality. This technology is
implemented in our phones and is called 'ALE Enhanced HD audio'. Enjoy HD audio quality in hands-free
mode with the handset 'ALE Wideband Bluetooth® Handset' or with a compatible Bluetooth® headset.
The labels and icons presented in this document are not contractually binding and may be modified without
prior warning.
History of the document
8AL90339xxAC
•8008 DeskPhone.
•New description of accessories: 8008 wall mount kit, USB external ringing
interface module.
•8058s dual display mode.
8AL90339xxAB
•8018 DeskPhone.
•Add list and description of accessories: 8115/8125 Audioffice, External
ringing interface module, Premium Wall mount kit, 8018 wall mount kit.
•Add technical specifications.
•Add ordering information.
8AL90339xxAA
•8078s,8068S,8058s,8028s Premium DeskPhone.

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1.1 8078s Bluetooth/ 8078s Premium DeskPhone 10
1.1.1 Phone description 10
1.1.2 Main screen and navigation keys 10
1.1.3 Call management screen 11
1.1.4 Access to the user local menu 11
1.1.5 Change the theme (skin) of your phone 11
1.1.6 Busy light logo on back shell 12
1.1.7 Bluetooth Smart Ready 12
1.2 8068s Bluetooth/ 8068s Premium DeskPhone 13
1.2.1 Phone description 13
1.2.2 Main screen and navigation keys 13
1.2.3 Call management screen 14
1.2.4 Access to the user local menu 14
1.2.5 Change the theme (skin) of your phone 15
1.2.6 Busy light logo on back shell 15
1.2.7 Bluetooth Smart Ready 15
1.3 8058s Premium DeskPhone 16
1.3.1 Phone description 16
1.3.2 Dual display mode 16
1.3.3 Main screen and navigation keys 17
1.3.4 Call management screen 17
1.3.5 Access to the user local menu 18
1.3.6 Change the theme (skin) of your phone 18
1.3.7 Busy light logo on back shell 18
1.4 8028s Premium DeskPhone 19
1.4.1 Phone description 19
1.4.2 Main screen and navigation keys 19
1.4.3 Call management screen 20
1.4.4 Access to the user local menu 20
1.4.5 Changing or updating the paper label 20
1.5 8018 DeskPhone 21
1.5.1 Phone description 21
1.5.2 Main screen and navigation keys 21
1.5.3 Call management screen 22
1.5.4 Changing or updating the paper label 22
1.5.5 Function keys and programmable keys 22
1.6 8008 DeskPhone 23
1.6.1 Phone description 23
1.6.2 Main screen and navigation keys 23
1.6.3 Call management screen 24
1.6.4 Function keys and programmable keys 24
1.7 Welcome screens 25
1.7.1 Homepage description 25
1.8 User local menu 26
1.9 Status icons/ Call icons 27
1.10 Permanent features keys 28
1.11 Keyboard 29
1.11.1 Magnetic alphabetic keyboard (8078s, 8068s, 8058s, 8028s Premium DeskPhone) 29
1.11.2 Alpha-numeric keyboard (8008/8018 DeskPhone) 30

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1.12 Description of the connectors 31
1.13 Add-on module 32
1.13.1 Install the add-on to the deskphone 32
1.13.2 Install more than one add-on module 33
1.13.3 Attach the add-on with the clip 33
1.13.4 Changing or updating the paper label 34
1.14 ALE Wideband Bluetooth® Handset 35
1.14.1 Voice prompts 36
1.14.2 Installing or replacing the Bluetooth® handset battery 36
1.14.3 Pairing and connecting the Bluetooth® wireless handset 36
1.15 ALE Bluetooth® Handset 37
1.15.1 LED 38
1.15.2 Installing or replacing the Bluetooth® handset battery 38
1.15.3 Pairing and connecting the Bluetooth® wireless handset 39
1.16 Install a comfort wired handset 39
1.17 Audio encryption 40
2.1 Identify the terminal you are on 41
2.2 Consulting the call log 41
2.2.1 Consulting all calls 41
2.2.2 Delete all call logs 41
2.3 Making a call 42
2.4 Receiving a call 42
2.5 Ignore call 43
2.6 Switching between audio modes 43
2.7 Activating the loudspeaker during a conversation (handset lifted) - group listening feature 44
2.8 Making calls by name (company directory) 44
2.9 Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) 45
2.10 Redialing 45
2.10.1 Redialing the last number dialed (redial) 45
2.10.2 Call back one of the last 8 numbers dialed 45
2.11 Callback requests 45
2.12 Call back an unanswered call 45
2.12.1 Call back the last caller 45
2.12.2 List of last callers 46
2.12.3 Delete the list of unanswered calls 46
2.13 Requesting automatic callback if internal number is busy 46
2.14 Receiving interphony calls 46
2.15 Sending DTMF signals 47
2.16 Mute, so that your contact cannot hear you 47
2.16.1 From the set 47
2.16.2 From the Bluetooth® handset (Bluetooth® wireless handset) 47
2.16.3 From the headset 47
2.17 Forwarding calls to your voice message service 47
2.18 Consulting your voice mailbox 48
2.19 Sending a text message to an internal contact 48
2.20 Consulting text messages 49
2.21 Lock / unlock your telephone 49
3.1 Making a second call during a conversation 50

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3.1.1 Other methods for calling a second contact 50
3.1.2 Release the second call and recover the call on hold 50
3.2 Answering a second call during a conversation 50
3.3 Switching between calls (Broker call) 51
3.4 Transferring a call 51
3.5 Three-way conference with internal and/or external contacts (conference) 51
3.5.1 Cancel conference and return to first contact (If conference is active) 51
3.5.2 Hang up on all participants (If conference is active) 51
3.5.3 After the conference, to leave your two contacts talking together: 51
3.5.4 View information about the other people in the conference 51
3.6 Talk simultaneously to more than 2 contacts 51
3.7 Placing a call on hold (hold) 52
3.7.1 Exclusive hold 52
3.7.2 Common hold 52
3.8 Placing an outside call on hold (parking) 52
3.9 Intrusion into an internal conversation (barge-in) 53
3.9.1 Protect a call against intrusion 53
3.10 Signal malicious calls 53
3.11 Recording the current conversation 53
4.1 Answering the general bell 54
4.2 Manager/Assistant filtering 54
4.3 Call pick-up 54
4.4 Hunting groups 54
4.5 Calling an internal contact on his/her pager 55
4.6 Answering a call on your pager 55
4.7 Calling a contact on his/her loudspeaker 55
4.8 Broadcasting a message on the loudspeakers of a station group 55
5.1 Forwarding calls to another number (immediate forward) 56
5.2 Forwarding calls if you do not answer or if you are busy 56
5.3 Do not disturb 56
5.4 Forwarding calls to your pager 57
5.5 Forwarding your calls from the receiving terminal ('Follow me') 57
5.6 Applying a selective forward 57
5.7 Cancelling all forwards 58
5.8 Leaving a text message for internal callers 58
6.1 Charging your calls directly to business accounts 59
6.2 Finding out the cost of an outside call made for an internal user from your terminal 59
7.1 Initializing your voice mailbox 60
7.2 Customizing your voice greeting 60
7.3 Modify the password for your phone set 60
7.4 Modify the password for your voice mailbox 61
7.5 Adjusting the audio functions 61
7.5.1 Choose the tune 61
7.5.2 Adjusting the ringer volume 61
7.5.3 Activate/deactivate silent mode 61

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7.5.4 Activate/deactivate meeting mode (progressive ringing) 62
7.5.5 Activate/deactivate discreet ring mode 62
7.5.6 Adjust ringer volume while a call arrives 62
7.6 Adjusting the brightness of the deskphone (8078s, 8068s, 8058s, 8028s Premium DeskPhone)
62
7.6.1 Auto-adjusting of the brightness 62
7.6.2 Adjust the brightness when the phone is in use 62
7.6.3 Adjust the dimmed brightness when the phone is not in use 62
7.6.4 Set the delay before the brightness is dimmed when the phone is not in use (screensaver) 63
7.7 Adjusting the contrast of the display (8028s, 8018, 8008) 63
7.8 Selecting the welcome page 63
7.9 Selecting language 63
7.10 Programming keys for call numbers and functions (Perso page/F1 and F2 keys/add-on keys) 64
7.10.1 Other possibilities 64
7.11 Modify a programmed key 65
7.12 Delete a programmed key 65
7.13 Programming an appointment reminder 65
7.14 Call the associated set 65
7.15 Forward your calls to the associated number 66
7.16 Modify the associated number 66
7.17 The Tandem configuration 66
7.18 Create, modify or consult your interphony list (max. 10 numbers) 66
7.19 Install a jack accessory (headset, hands-free, loudspeaker) (8078s, 8068s, 8058s, 8028s
Premium DeskPhone) 67
7.20 Install a USB accessory (Headset, Handsfree, Loudspeaker) 67
7.21 Install a RJ9 headset (8008 DeskPhone) 68
7.22 Manage connected devices 68
7.22.1 List of connected devices 68
7.22.2 Default device 68
7.23 Installing and using an ALE Bluetooth® wireless handset 68
7.24 Installing a Bluetooth® Wireless Technology headset (pairing) 69
7.25 Using a Bluetooth® Wireless Technology headset 69
7.26 Display all paired Bluetooth® devices 69
7.27 Removing a Bluetooth® accessory (headset, handset, etc.) 70
7.28 Pair your phone as a Bluetooth® device 70
7.29 Configure your phone for teleworking 71
7.29.1 First connection as teleworking 71
7.29.2 Change the configuration 72
7.29.3 PIN code 73
7.29.4 Reset your PIN code 73
7.29.5 Reconnect your deskphone in your business place 73
7.29.6 Reconnect your deskphone in remote place 74
8.1.1 Technical code (left) / Date code (right) 75
8.1.2 Software version 76
8.2 Hardware model 76
8.3 Phone auto test 76
9.1 Initiate a 'Meet me' conference 77
9.2 Join a 'Meet me' conference 77

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10.1 Agent set 78
10.2 Open an agent session (LogOn) –Agent set 78
10.2.1 For a decision maker agent 78
10.3 ACD application welcome screen –Agent set 78
10.4 Close an agent session (LogOff) 79
10.5 Supervisor station 79
10.6 Open a supervisor session (LogOn) 79
10.7 Processing group- Supervisor entry/withdrawal 79
10.8 Supervision or acceptance of an assistance request 80
10.9 Close a supervisor session 80
11.1 Making a call 81
11.1.1 Take the line 81
11.1.2 Call by dialing internal number of your contact 81
11.1.3 Call using your contact's URI 81
11.2 Make a call using the personal phone book 81
11.3 Redialing the last number dialed 82
11.4 Receiving a call 82
11.4.1 Stop the ringer 82
11.4.2 Reject the call displayed 82
11.4.3 Answer the call 82
11.5 Making a second call during a conversation 82
11.5.1 To cancel your second call and recover the first 83
11.6 Answering a second call during a conversation 83
11.7 Placing a call on hold (hold) 83
11.8 Switching between calls (Broker call) 84
11.9 Transferring a call 84
11.10 Three-way conference with internal and/or external contacts (conference) 84
11.10.1 Hang up on all participants (If conference is active) 84
11.10.2 After the conference, to leave your two contacts talking together: 84
11.11 Mute, so that your contact cannot hear you 84
11.12 Adjust audio volume 85
11.13 Forwarding calls to another number (immediate forward) 85
11.13.1 Modify the forwarding 85
11.13.2 Cancel the forwarding 85
11.14 Adjusting the audio functions 85
11.14.1 Choose the tune 85
11.14.2 Adjusting the ringer volume 85
11.14.3 Activate/deactivate silent mode / Activate/deactivate meeting mode (progressive ringing) 86
11.14.4 Activate/deactivate discreet ring mode 86
11.14.5 Adjust ringer volume while a call arrives 86
11.15 Selecting language 86
11.16 Sending DTMF signals 86
12.1 List of accessories 87
12.1.1 Jack 3.5 mm 4-pole corded headset 87
12.1.2 USB headset 87
12.1.3 Bluetooth® headset 87
12.1.4 Adapter 87

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12.1.5 Conference module 87
12.1.6 EHS interface 87
12.1.7 Other accessories (headsets) 87
12.2 8115/8125 Audioffice 88
12.2.1 Box content 88
12.2.2 Description 89
12.2.3 Set-up 89
12.2.4 Connect your devices 90
12.2.5 Bluetooth®(8125 Audioffice) 90
12.2.6 Use your device 91
12.2.7 Use the 8125 Audioffice with your mobile 92
12.3 USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) 93
12.3.1 Installation 93
12.3.2 Connect the device 93
12.4 External ringing interface module (MWS 3GV28050AA) 95
12.4.1 List of supplies 95
12.4.2 Installation 95
12.4.3 Connect the device 96
12.5 Wall mounting kit 97
12.5.1 8068s, 8058s, 8028s Premium DeskPhone 97
12.5.2 8018 DeskPhone 98
12.5.3 8008 DeskPhone 99
12.6 Connect a 3 pole jack headset 100
12.7 Alcatel-Lucent Enterprise Application Partner Program 101
15.1 Safety Instructions 106
15.2 Regulatory Statements 107

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Getting to know your telephone
1.1 8078s Bluetooth/ 8078s Premium DeskPhone
This phone is part of the IP phone range. With its 5 inches touch color display, the 8078s Premium
DeskPhone delivers a great user experience and a great conversation comfort with an outstanding
wideband audio quality either in hands-free or using the comfort handset. Additionally, the 8078s
Bluetooth® Premium DeskPhone improves your experience with its Bluetooth® handset or other
Bluetooth® accessories. The 8078s Bluetooth® Premium DeskPhone is 'Bluetooth® Smart Ready'. You
can personalize the phone by selecting a theme (skin). It is compatible with teleworking. Consequently, it
is perfect for use at your office in your enterprise or at home (teleworking).
1.1.1 Phone description
1
LED
Flashing blue: incoming call / Appointment alarm.
2
Color touchscreen display with auto brightness
adjustment which improves the user experience and
achieves power savings (ambient light sensor).
3
Permanent feature keys: quick access to the phone's
main features.
4
Bluetooth® wireless handset (8078s BT).
Wired handset.
5
3.5 mm, 4 pole jack (TRRS standards: CTIA).
6
Magnetic alphabetic keyboard.
7
An adjustable and stable foot.
8
Wideband loudspeaker for optimized sound.
1.1.2 Main screen and navigation keys
Top bar (date, time, status icons)
Display the page by selecting
the corresponding tab.
Forward icon.
Softkeys: Menus and actions
available depending on the
selected page.
Navigation softkeys and
quick access to specific
settings
Select a page by pressing the corresponding tab on the screen. The selected page is
highlighted.
Make your selection by pressing the label on the screen.
Scroll a list (features, call log, contact, …) by pressing the up and down arrow on the screen,
or on the keyboard.
Manage your call forwarding by pressing the forward icon.
• Stationary arrow: No forwarding activated.
• Blinking or rotating arrow according to the skin: Forwarding activated.