6
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Faucet leaks underneath
handle.
Bonnet has come loose or o-ring
on cartridge is dirty or twisted.
1. Move the handle to the OFF position. Unscrew the handle screw
and remove the handle.
2. Tighten the bonnet by turning it clockwise. Move the cartridge
stem to the ON position. The leak should stop draining out from
around the cartridge stem.
3. If the leak does not stop, shut off the water supply. Remove the
bonnet by turning it counterclockwise. Lift out the cartridge valve.
Inspect the larger o-ring on the cartridge bonnet and the smaller
o-ring on the cartridge stem. Remove any debris from the o-rings.
If either o-ring is twisted, straighten it. If either o-ring is damaged,
replace the cartridge by calling customer service.
4. Position the cartridge back into the faucet body. Make sure the
ridges on the two sides of the cartridge bonnet t into the grooves
on the two sides of the faucet body. Tightly screw the bonnet onto
the faucet body.
5. Reinstall the handle.
Water does not completely
shut off.
Rubber valve seat is dirty, stuck,
or broken.
1. Shut off the water supply.
2. Remove the handle from the faucet body. Loosen the bonnet by
turning it counterclockwise. Lift out the cartridge assembly.
3. Inspect the rubber valve seat in the faucet body. If there is debris
or brass scrap on the surface of the seat, remove it. If the rubber
seat is stuck tightly in the water inlet hole, push it gently with a
ngertip so it moves up and down smoothly. The spring (smaller
end up) must be placed back underneath the valve seat. If the
rubber valve seat is worn out or broken, replace the cartridge by
calling customer service.
4. Position the cartridge back into the faucet body. Make sure the
ridges on the two sides of the cartridge bonnet t into the grooves
on the two sides of the faucet body. Tightly screw the bonnet onto
the faucet body.
5. Reinstall the handle.
Faucet leaks around aerator. The aerator is incorrectly tted,
dirty, or small parts inside the
aerator are improperly installed.
1. Remove the aerator from the spout on the faucet body using the
aerator key or a coin. Inspect the black rubber gasket inside the
aerator. The rubber gasket should be at.
2. Reinstall the aerator on the spout.
Faucet has an improper
water pattern.
The aerator is dirty or small parts
inside the aerator are improperly
installed.
1. Remove the aerator from the spout on the faucet body using the
aerator key or a coin.
2. Gently ush the small parts inside the aerator to clear away any
debris.
3. Reinstall the aerator on the spout.
OPERATING INSTRUCTIONS
The lever handles control the ow of hot and cold water to the faucet. Moving the handle forward
opens the cartridge and causes water to ow from the spout. Rotate the handle on the left side of the
faucet forward for hot water. Rotate the handle on the right side of the faucet forward for cold water.
The degree of handle opening determines the volume of water ow. Returning the handle to the
original position away from the spout on the faucet body stops the ow of water.
CARE AND CLEANING
Clean periodically with a soft cloth. Avoid abrasive cleaners, steel wool, and harsh chemicals as these
will dull the nish and void your warranty.
