Aristel Genius X2 User manual

Genius X2 4G/VoIP Genius X2| User Manual | Page 1/ 24
Genius X2
4G/SIP Desktop Phone
Installation and Dealer Manual

Page 2of 24
Contents
Basic Requirements and Environmental Requirements....................................................................4
Battery Usage:...............................................................................................................................4
Do’s & Don’ts.................................................................................................................................5
Introduction ......................................................................................................................................6
Assembly...........................................................................................................................................7
Package Contents..........................................................................................................................7
Assemble the Genius X2 hardware ...............................................................................................8
Inserting the SIM card...................................................................................................................8
Basic Features .................................................................................................................................10
Internet Connectivity Options.....................................................................................................11
Activating Networks........................................................................................................................12
Cellular Network for phone calls.................................................................................................12
Connecting other devices to the internet via the Genius X2......................................................12
Connecting to an existing WiFi Network.....................................................................................13
Genius X2 Best Use Guide...............................................................................................................14
Summary of user requirements ..................................................................................................14
Which method is best for me?....................................................................................................15
Emergency Calls ..........................................................................................................................15
SIP Account Parameters ..............................................................................................................16
Navigating the Genius X2 ................................................................................................................17
Genius X2 Main Menu screen .....................................................................................................17
Using the Genius X2 ........................................................................................................................18
Dialing numbers ..........................................................................................................................18
Answering the call.......................................................................................................................19
Ending the call.............................................................................................................................19
Rejecting the call.........................................................................................................................19
Mute, Hold, Add call....................................................................................................................19
Troubleshooting ..............................................................................................................................21
Appendix.........................................................................................................................................22
Hardware Specification ...............................................................................................................22

Genius X2 4G/VoIP Genius X2| User Manual | Page 3/ 24
Dealer Code.....................................................................................................................................23
Dealer Code via Genius X2 keypad..............................................................................................23
Dealer Code via web interface ....................................................................................................23

Genius X2 4G/VoIP Genius X2| User Manual | Page 4/ 24
Basic Requirements and Environmental Requirements
1. Read this manual carefully before using this Genius X2. Failure to comply with these
instructions may render the Genius X2 unusable and may void the warranty.
2. Do not use the Genius X2 on an unstable surface.
3. Do not use the Genius X2 in a gas station, oil-storage factory, chemical factory, with
explosive gas or explosive producing process, or any place where wireless products
are prohibited.
4. Do not use the Genius X2 while driving.
5. While using the Genius X2, please keep it away from any equipment that produces
interference that could affect the performance of the Genius X2.
6. Using the Genius X2 may interfere with some medical equipment with poor quality
of shield, such as audio-phone and heart pacemaker.
7. Use a piece of soft cloth to clean the phone. Please do not use chemical products
to clean it. While cleaning the Genius X2, make sure that the power is OFF.
8. Do not put the Genius X2 under strong sunlight, avoid high temperature or contact
with liquid such as water.
9. While every effort has been made to create a means to contact emergency numbers,
it is important that the phone is in a configuration that enables it to do so, including
a charged backup battery, internet connectivity (if applicable) and SIM card carrier
availability.
Battery Usage:
In order to use the battery safely and make it reach its best performance, please read the
following instructions carefully.
Always use the battery provided by the supplier.
To avoid damage, the battery must be installed according to this manual.
The phone must be turned OFF before installation or removal of the battery.
Use only the supplied charger to power and charge the Genius X2.
Ensure the battery is fully charged before use, or before the Genius X2 is to be left
unattended for a long period of time.
The display will indicate when the battery is being charged or is full.

Genius X2 4G/VoIP Genius X2| User Manual | Page 5/ 24
Do’s & Don’ts
Do not lift the Genius X2 by the Antenna or hold it during phone calls.
To ensure maximum call quality, position the antenna upright and away from
sources of interference.
Use only the antenna supplied.
Dispose of the battery in accordance with local laws. For personal safety, batteries
are not to be exposed to fire or extreme environments.
Any modifications to administrative settings of the Genius X2 may render it
unusable. Please consult with a certified technician prior to changing
configurations of the Genius X2.
Do not use the phone during a thunderstorm or conditions whereby the phone may
cause harm by electric shock.
Do not stress any cables connected to the phone, including the handpiece cable.
If the Genius X2 is not working for any reason, do not attempt to repair it. Refer to
the place of purchase or installer for the repair procedure.
For maximum reception and call quality, be aware of the surroundings and position
the Genius X2 where it is not subject to signal attenuation. As a guide, the Genius
X2’s reception strength will be approximately the same as a mobile phone with the
same carrier. The Genius X2 also contains information on the signal strength via the
menu.
Do not use the Genius X2 in any designated “No Service” area, or area where
mobile phone use is not permitted.
Only update firmware with the assistance of qualified technical service personnel
and when asked to do so. Powering the Genius X2 off during a firmware upgrade
may render the phone unusable. It is the responsibility of the user to provide an
adequate data plan to upgrade (approx. 200Mb per upgrade).
It is the user’s responsibility to ensure that the carrier plans are suitable for their
individual use for cellular and/or VoIP phone calls, and data for access point to
cellular data networks.

Genius X2 4G/VoIP Genius X2| User Manual | Page 6/ 24
Introduction
Thank you for choosing the Genius X2 Telephone.
The Genius X2 features 4G VoLTE/3G/2G and VOIP enabled phone call options.
This phone is designed for people:
-Without the NBN who require a telephone.
-Who require a phone with a landline number via a Voice over IP (internet) network.
-With internet devices, such as tablets and laptops who require internet access.
-Who require an easy to use, out of the box “just works” telephone.
Additionally, for computer and network providers, the Genius X2 offers these additional
features:
-The ability to configure VoIP accounts via a web interface.
-“Dealer settings” so that the phone can be restored to its configured settings rather
than be factory reset.
-Simple maintenance.
This user guide covers most of the commonly used features and is not an exhaustive list.
For further information, please contact your distributor.

Genius X2 4G/VoIP Genius X2| User Manual | Page 7/ 24
Assembly
Package Contents
Please ensure that the phone packaging includes the following:
Main unit x 1pc
Handpiece x 1pc
Coil cord x 1pc
Antenna x 1pc
Battery x 1pc
User manual x 1pc
USB cable x 1pc
Charger x 1pc

Genius X2 4G/VoIP Genius X2| User Manual | Page 8/ 24
Assemble the Genius X2 hardware
Line the Antenna up with the socket and use the metal grooves to tighten by hand,
taking care not to cross-thread. The connection should be thumb-tight only.
Plug the curly cord into the socket on the front-left side of the main unit, and the
other end into the handpiece.
If the phone is to be wall mounted, the distance between the two mounting holes is
102mm, using M4 screws. Rotate the handpiece clip as shown.
Desk Mount
Wall Mount
Inserting the SIM card
Unplug the cable from the USB port if
it has already been inserted.
Unscrew, lift and remove the cover.
Remove the battery, taking care not
to put pressure on the wires.
Insert the SIM card as shown. Slide
the card as far as it will go.

Genius X2 4G/VoIP Genius X2| User Manual | Page 9/ 24
Note: the SIM card is a full size. If using a
micro or nano SIM, use an adapter so that it
will fit.
Replace the battery and cover.
Plug the USB cable into the provided charger.
Plug the provided cable into the Genius X2.
Turn on the charger at the wall outlet.
Press and hold the power button on the phone.
oNote: If the Genius X2 is not powered up, a battery level indicator will
display.
oA red LED will light up next to the ESC key, indicating power via USB. It will
turn off when the power is provided by the battery only.
As a guide, at a medium brightness, with the display set to auto turn off after 5 minutes
and at the home screen, the Genius X2 has been tested to remain with power for 24
hours, with average use (3x 10 minute calls, no calls overnight) during this time. The
battery is a backup only and not recommended as a mobile device.
The phone will find the carrier automatically and display the service and signal strength on
the display. The phone can now make and receive calls and SMS via the SIM card.
If this is all you need to do, enjoy your phone.

Genius X2 4G/VoIP Genius X2| User Manual | Page 10 / 24
Basic Features
No.
Key Name
Description
1
Menu
Enter Main Menu (from Home screen).
2
Mute / Account 1
Mute –During a call, mute the microphone.
Account 1 –Select when there are multiple SIP accounts.
3
Hold / Account 2
Hold –During a call, to place the phone on hold.
Account 2 –Select when there are multiple SIP accounts.
4
ESC
Escape from any menu back to the previous screen.
5
Dial pad
Used to dial numbers or input fields (names, contacts etc).
When entering information, * selects symbols and # toggles
between Ab, ab, AB & 12 input modes.
6
Memory Keys
One-Touch Memory Keys.
7
Reset
(Long press) to restore to dealer configuration, or full factory
reset.
8
Navigation
Cursor keys and OK button.
Left/Right Keys control in-call volume.
9
Redial
Instant redial of the last called number.
10
Power
(Long press) to power the Genius X2 on or off.
11
Speaker Phone
Hands-free Speaker Phone Function.

Genius X2 4G/VoIP Genius X2| User Manual | Page 11 / 24
Internet Connectivity Options
The phone is able to connect to WiFi networks that enable an internet connection, and
therefore a SIP account if required. In this mode, it is able to act as an access point, to allow
other devices to connect to it wirelessly, to use the data on the SIM card as an internet
connection. This configuration is intended to be an alternative to the NBN.
If a VoIP account is required so that the phone can make phone calls over the internet, either
in addition or as a replacement for cellular calls, the phone can connect to an existing
network and gain internet access via the modem/router. This may be advantageous if a
landline phone number is to be used, and as a failover to cellular calls if the NBN is
disconnected for any reason. In this case, a SIM card is required.
As an Access Point
(no NBN on premise)
Phones, tablets and laptops can
connect to the Genius X2 to give them
internet access via data on the SIM
card.
As a WiFi service for SIP calls
(Where the NBN is already set up)
Other devices would also connect to
this network, such as tablets and
laptops

Genius X2 4G/VoIP Genius X2| User Manual | Page 12 / 24
Activating Networks
Cellular Network for phone calls
Data over the cellular network is turned on by default. This enables Internet connection
beyond voice calls. For example, phone firmware upgrades, accessing data over the internet
on the phone, VoLTE calls.
Connecting other devices to the internet via the Genius X2
An Access Point can be created in Cellular Mode to enable other WiFi devices, such as
Phones, to connect to the internet via the Genius X2’s data network. For example, a laptop or
Wi-Fi tablet connected to the internet via the Genius X2 can send and receive emails, and
surf the internet. This process is called Tethering.
To enable the Wi-Fi Hotspot:
System Settings Network Tethering & portable hotspot Portable Wi-Fi hotspot –Set
up Wi-Fi hotspot.
Select: Change options such as the network name and password (a default is supplied).
On/Off: Toggle WiFi Hotspot on or off.
When the Access Point is enabled (Tethering Mode), the following icon will be displayed.
Note: When the Wi-Fi Hotspot is turned on, the Wi-Fi connection will be turned off. The phone
cannot be a Wi-Fi Hotspot and join existing Wi-Fi networks at the same time.

Genius X2 4G/VoIP Genius X2| User Manual | Page 13 / 24
Connecting to an existing WiFi Network
The Genius X2 is able to connect to an existing Wi-Fi Network
Menu Wi-Fi Settings Select your WiFi network with the up/down keys.
Press the OK or Menu key. Select “Connect to network”
Provide the password, using # to toggle between letters and numbers as shown below and
the * key to select characters. The ESC key can backspace/delete characters.
Cursor down to Save (down arrow until Cancel is blue, then Left to select Save). Press the OK
key.
Icons to be aware of within cellular and Wi-Fi networks are:
1.
Wi-Fi network is connected
2.
Cellular (SIM Card) data type: 3G / 4G / H+ / VoLTE
3.
Cellular network signal strength
4.
Backup Battery strength

Genius X2 4G/VoIP Genius X2| User Manual | Page 14 / 24
Genius X2 Best Use Guide
Summary of user requirements
A summary of the available features and configurations is below.
I want to:
Make & Receive calls.
Nothing Else
SIM Card : 3G / 4G
The phone will present a mobile phone number to people you call
over a cellular network, like most mobile phones.
VoLTE (Voice over LTE/4G):
A compatible SIM card that is VoLTE enabled will make calls over
its data network if possible.
Make & Receive calls
from a cloud service
or office phone
system (remote
working)
You require a Voice over IP (SIP Account).
The phone needs to join your existing NBN network over Wi-Fi.
This can be achieved with a SIM card if there is a cellular network
available.
Connect my Wi-Fi
devices to the
internet
Use Access Point (Hot Spot) mode on the Genius X2.
Note that the Genius X2 becomes an alternative for the NBN
Note: Wi-Fi Genius X1 can be used to connect an additional SIP
account via the Genius X2 to provide added flexibility.
NB:
1. This is a plug + play device for making and receiving calls and producing an internet
connection via the Wi-Fi hotspot.
2. Insert an active SIM card to get dial tone.
3. Log on to the WiFi Hotspot using the password provided.

Genius X2 4G/VoIP Genius X2| User Manual | Page 15 / 24
Which method is best for me?
It is a good idea to establish what you need the Genius X2 to do before committing to a cellular
plan, if one has not been provided with the phone. It is also necessary to understand the
cellular network coverage in your area.
If all you need to do is make and receive phone calls without the NBN, most basic plans will
work.
If you want to connect other devices to the internet and use data on the SIM card, look for
plans that provide good data. If you have a mobile phone already, check the data usage for the
previous month. This will give a good idea as to (if the mobile was tethered to the Genius X2
Hotpsot), how much additional data to expect on the SIM card for the Genius X2.
If there is already an NBN connection, the Genius X2 can be used with or without a SIM card.
A VoIP account is required to provide a landline number. The maximum phone number
configuration for the Genius X2 is two VoIP accounts (i.e. two landline phone numbers for
internet phone calls) plus a SIM card inserted, providing a choice between landline and cellular
calls.
If a VoIP account and the SIM card are both used, it will be important to set the outbound
call type.
Menu –System Settings –Call Settings –General Settings –Default outgoing call type
VoIP Call or GSM call
Override the default setting by selecting the call type on the dialing screen, as a number is
dialed, by pressing the Menu key which will invoke the options for the call.
Emergency Calls
For an emergency call, in any configuration, dial 000 and press the OK button
twice. This will initiate the call regardless of the configuration.
Emergency calls can be made with or without a SIM card inserted.
There must be a mobile network in the area.

Genius X2 4G/VoIP Genius X2| User Manual | Page 16 / 24
SIP Account Parameters
The following table will be a guide to Voice over IP providers when selecting a VoIP account.
SIP protocol
SIP 2.0 (RFC3261)
Transport protocol
UDP/TCP/TLS
DTMF
In-band, Out-of-band(RFC 2833) and SIP INFO
Audio Codec
G.722/G.729/AMR/AMRWB/GSM/PCMA/PCMU/SPEEX/ILBC/DTMF/
ISACWB/OPUS
Audio Features
AEC/VAD/CNG/AGC/ANS
SRTP
NONE/FORCE/PREFER
3GPP
TS 24.605
Call transfer
YES
STUN
YES
SIP line
2 lines
Notes:
a) Although these parameters are standard for SIP services, it is recommended to consult
with VoIP providers before committing to phone plans.
b) It is possible with the addition of a phone system (PBX) to create a network of Wi-Fi
enabled phones as extensions of the phone system using Voice over IP protocols.
c) If the SIP signal is interrupted, the account name(s) displayed will turn red. As with most
networks, there may be a small delay if the VoIP server cannot be contacted, and the
phone responding. During this time, the phone may appear to be able to call out.
d) A default dial out method can be chosen, depending on the requirement. If both
cellular and VoIP are enabled, one will not override the other unless the option is
selected after dialing a number and before lifting the handpiece.

Genius X2 4G/VoIP Genius X2| User Manual | Page 17 / 24
Navigating the Genius X2
Genius X2 Main Menu screen
Some of these menus will enter sub-menus for further configuration.
Icon
Description
Call Records
A log of dialed or received calls. These numbers can be called back (via
your preferred calling way if more than one is possible), saved to contacts
or speed dials from this menu.
Contact
Both SIM card and Phone contacts are displayed. As a contact,work, home,
and extension (SIP) numbers can be entered.
Wi-Fi
Connect to a Wi-Fi network to enable internet connectivity via an existing
NBN service. This can be used to enable SIP account connectivity and
firmware upgrades.
Voice Message
For SIP accounts. The provider may contain information as to voice mailbox
message access. Voice mailbox can be set up and entered via this menu.
SMS
SMS messages can be sent and received. Requires SIM card and
compatible network.
About
Phone, SIM and network information can be obtained via this menu.
Account
Up to 2 SIP accounts can be entered, to connect the phone to a PBX or a
hosted landline number so that phone calls can be made and received over
the internet. A VoIP provider is necessary, as is the NBN, or SIM card with
data (VoLTE, also known as Wi-Fi Calling). Technical assistance may be
required to apply SIP settings.
Settings
Phone Specific settings. DND, Auto Answer, Auto SIP registration, Software
upgrade over Wi-Fi & Memory key settings are configured.

Genius X2 4G/VoIP Genius X2| User Manual | Page 18 / 24
System Settings
This menu will invoke sub-menus with specific settings.
Sound, Display, Call Settings, Safety (Lock screen password, SIM card pin),
Date & Time, Language, Power On/Off schedule time, Reset, Network
(Tethering and Hotspot, Mobile Networks)
Upgrade
The Genius X2 may be upgraded via this menu. Note that the upgrade can
be configured over WiFi, and data charges may apply over cellular
networks. Please only upgrade at the request of qualified technicians.
Using the Genius X2
References in brackets () refer to the key number in the Basic Features table.
Dialing numbers
1. Dial a number on the keypad and lifting the handset, or press the speakerphone button
and dial.
1.1. In either case, the call will be established within 3 seconds of a valid phone number,
or by pressing the # key in the cases where the phone is configured as a SIP account.
1.2. While in a call, the Mute (2) and Hold (3) buttons may be pressed to toggle the
functions, to mute or unmute the microphone, or place the call on hold and retrieve
it again.
On the dialing screen, the Menu button can be used to select the type of call, if one other than
the default is required. For example, if the default is a VoIP account (landline) number and
there is a SIM card in the Genius X2, it can be changed on a call to call basis so that the SIM
card (and therefore a mobile number) is presented to the call recipient. This may also be an
advantage with costs to other mobile phones, or international calls by choosing the account
with the least cost associated with it.
The following methods are based on the type/status of the call. Generally only one method is
required to achieve the outcome, as more than one method may be applied.

Genius X2 4G/VoIP Genius X2| User Manual | Page 19 / 24
Answering the call
When the phone is ringing:
1. Pick up the handpiece, or Press the speakerphone key (11).
1.1. If the call is picked up from the handpiece, press the speakerphone key then place
the handpiece back onto the hook, to continue in hands-free mode.
1.2. If the call is picked up in hands-free mode, lift the handpiece to change to handset
mode. No other action is necessary.
Note: When a VoIP call is in progress and a call comes in over the cellular network, the
display will alert you. Press the arrow keys left and right (8) to accept or reject the cellular
call.
Ending the call
1. In handset mode, put the handpiece onto the hook.
2. Or, if in hands-free mode, press the speakerphone key (11).
3. Or, press the ESC key (4).
4. Or press the red power key (10).
Rejecting the call
1. When there is an incoming call, press up and down arrow keys (8) to switch to the reject
icon from the menu displayed as the phone is ringing.
2. Once selected, press OK to reject the call.
Mute, Hold, Add call
The Mute function is available during a call by pressing the MUTE button (2), or by pressing
the OK key and selecting Mute from the available options.
Repeat the process to unmute the call.

Genius X2 4G/VoIP Genius X2| User Manual | Page 20 / 24
The Hold is available during a call by pressing the HOLD button (3), or by pressing the OK key
(8) and selecting Mute from the available options.
Depending on the service, a ringback tone or hold music may be played.
Repeat the process to return to the call.
The Add Call is available by pressing the OK key (8) and selecting Add Call from the available
options.
Dial the number to call, navigate to the Call button, and press the OK key again.
The inactive call will be placed on hold, while the second call is activated.
Toggle between the calls by using the following procedure:
-Use the MUTE (2) and HOLD (3) keys to toggle between the phone calls.
-The active call will display a telephone icon next to it, as indicated in the screenshot
below.
-Press the Options key then select “Meeting” to initiate a three way conference if
required.
-If a call is ended, the inactive call automatically becomes active.