ATCOM AT820 series User manual

AT820 series User Manual
Version: 1.2
2013-08-29

AT820 Series User Manual
2
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Release note
Version
Changed note
Editor
Date
1.0
First Release
Stefen
2013-1-25
1.1
Page 9: Packing List
1. Add Ethernet Cable(1.5m)
Jessie
2013-5-13
1.2
Web Settings -> Account
Add parameters description:
1.Session Timer Enable
2.Early Update Enable
3.Caller ID Display
4.AutoSubscribeMWBEnable
5.Server List
6.Dns Mode
7.Blf List Uri
8.G711A
9.G711U
10.AVT
11.G722
12.G723
13.G729ab
14.iLBC
15.G726-16
16.G726-24
17.G726-32
18.G726-40
Jason
2013-8-29

AT820 Series User Manual
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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Content
Contact ATCOM ............................................................................... 5
1. AT820 Series Overview................................................................. 6
1.1 Interfaces ......................................................................................... 6
1.2 Hardware.......................................................................................... 6
1.3 Software........................................................................................... 7
1.4 Network ........................................................................................... 7
1.5 Management and Maintenance............................................................. 7
1.6 Protocol............................................................................................ 8
1.7 Compliant Standard ........................................................................... 8
1.8 Operating Requirement ....................................................................... 9
1.9 Packing List....................................................................................... 9
1.10 Installation...................................................................................... 9
1.10.1 Start the phone ......................................................................10
1.10.2 SIP registration.......................................................................10
1.11 Feet installation instruction ...............................................................11
1.11.1 Desktop position .....................................................................11
1.11.2 Wall position...........................................................................12
2. Keypad of IP Phone.....................................................................14
3. Menu Operation ..........................................................................15
4. Basic functions and operations .....................................................17
4.1 Answer calls .....................................................................................17
4.2 Make Calls .......................................................................................18
4.3 Hang up the phone............................................................................19
4.4 Call Transfer.....................................................................................19
4.5 Mute ...............................................................................................20
4.6 Call Hold..........................................................................................20
4.7 3-way conference call ........................................................................20
4.8 Call History ......................................................................................20
4.9 SMS function....................................................................................21
4.10 Access Mode...................................................................................22
4.11 Move the cursor ..............................................................................22
5. Web settings ..............................................................................22
5.1 System status ..................................................................................23
5.2 Network ..........................................................................................23
5.2.1 Basic.......................................................................................23
5.2.2 Advance ..................................................................................25
5.3 Sip Setting.......................................................................................27
5.3.1 Sip Timer Values.......................................................................27
5.3.2 RTP Parameters ........................................................................27
5.3.3 SDP Payload Types....................................................................28
5.3.4 NAT Support Parameters ............................................................28
5.4 Account ...........................................................................................29

AT820 Series User Manual
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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
5.4.1 SIP .........................................................................................29
5.4.2 Codec Configuration ..................................................................30
5.4.3 Call Feature Setting ..................................................................31
5.4.4 Dial Plan..................................................................................32
5.5 Phone Setting...................................................................................34
5.5.1 Preference ...............................................................................34
5.5.2 Line ........................................................................................36
5.5.3 Features ..................................................................................36
5.5.4 Voice ......................................................................................38
5.5.5 Ring........................................................................................39
5.5.6 Tone .......................................................................................39
5.6. Update ...........................................................................................40
5.6.1 Manual Update .........................................................................40
5.6.2 Auto Provision ..........................................................................41
5.6.3 Reset & Reboot.........................................................................42
5.7 Phone Book......................................................................................42
5.8 Call Log ...........................................................................................42
6. FAQ & Trouble Shooting ...............................................................43
6.1. Frequently Asked Questions...............................................................43
6.1.1. How to make the factory reset...................................................43
6.1.2 Upgrade firmware under safe mode .............................................43
6.1.3 How to make direct IP call..........................................................44
6.2 Trouble Shooting...............................................................................44
6.2.1 The phone can’t register successfully...........................................44
6.2.2 The phone can’t obtain IP address...............................................44
6.2.3 Only one part can hear the voice during the call ............................45

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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Contact ATCOM
The Introduction of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been
keeping innovating with customer’s needs oriented , working with partners to establish
a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards.
With over 10 years’ experience of R&D , manufacturing and service in network and VoIP
filed ; mission of creating the biggest value for IP terminals , we commit ourselves in
supplying the competitive IP phone and other terminals for IP PBX , softswitch , IMS ,
NGN providers and carriers; supplying the competitive total VoIP solution for SMB
market. We keep improving the customer’s experience and creating the bigger value
with our reliable products. Until now, our VoIP products has been sold to over 60
countries and used by millions of end users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park , #21 Tairan
9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel
+ (86) 755-83018618-8888
Fax
+ (86) 755-83018319
E-mail
[e-mail]
Contact Technical Support
Tel
+ (86) 755-83018618-8011
E-mail
[e-mail]
Website Address:http://www.atcom.cn/
Download Center: http://www.atcom.cn/download.html

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1. AT820 Series Overview
AT820 is almost the same with AT820P without PoE.
AT820/AT820P
Type
PoE
Power adapter
AT820
No
Standard accessory
AT820P
Yes
Optional accessory
1.1 Interfaces
Power input: DC 12V, 500mA.
WAN: RJ45 port.
PC: RJ45 port.
Headset port: RJ9 port.
Handset port: RJ9 port.
1.2 Hardware
LCD: 128×64 dot matrix.
FLASH: 8M.
RAM: 16M.
CPU: 262MHz Dual Core.
LED indicator: 1 Status Light , 2 line indicators, 1 voicemail indicator, 1 headset
indicator, 1 mute indicator, 1 hand-free indicator.

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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
1.3 Software
Supports Sip 2.0 (RFC3261) and other related SIP RFC.
Supports web control.
Supports Syslog.
Supports G711A/U, G722, G.723, G.726, G.729, iLBC Codec.
Supports STUN.
Supports 2 SIP accounts.
Supports SIP domain，SIP authentication.
Supports DTMF (Inband, RFC2833 and Info).
Supports voicemail.
Supports dial rule, IP to IP call.
Supports network time synchronization (NTP).
Supports speed dial.
Supports Call Forward, Call transfer, 3-way conference, Call hold, Call waiting,
Redial, Pickup, Call Park.
Supports VAD, CNG，Jitter Buffer.
Supports DND (Do Not Disturb), Auto Answer, Blacklist, Block Call ID, Block Anc
Call.
Supports HTTP, FTP, TFTP updating the configuration and firmware.
Supports auto provision for config file upgrade.
Supports phone book with 100 records and 50 blacklist records.
Supports call log with 50 answered, 50 missed and 50 dialed call records
respectively.
Supports multi-language
1.4 Network
Supports bridge mode and route mode.
Supports static IP, DHCP and PPPoE.
Supports VLAN (DATA VLAN and VOICE VLAN).
Supports L2TP VPN.
Supports Qos, Qos supports Diffserv.
Supports basic NAT and NAPT.
1.5 Management and Maintenance
Supports firmware updating under safe mode.

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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Supports different level user management.
Configuration via web, keyboard.
Firmware and configuration file auto provision.
Firmware and configuration updating via HTTP, FTP and TFTP.
Support system log and call log.
1.6 Protocol
IEEE 802.3 /802.3 u 10 Base T / 100Base TX.
PPPoE：Point to Point Protocol over Ethernet.
DHCP: Dynamic Host Configuration Protocol
SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489,
RFC3842, RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889.
TCP/IP: Transfer Control Protocol/Internet Protocol.
RTP: Real-time Transport Protocol.
RTCP: RTP Control Protocol.
SRTP: Secure Real-time Transport Protocol.
VAD/CNG: Voice Activation Detection/Comfort Noise Generator.
DNS: Domain Name Server.
TFTP: Trivial File Transfer Protocol.
HTTP:Hypertext Transfer Protocol.
FTP: File Transfer Protocol.
1.7 Compliant Standard
CE：EN55024, EN55022.
Comply with ROHS in EU.
Comply with ROHS in China.

Explanation: The letter “e” is the first letter of “environment” and “electronic”. The
rim is a round with two arrows, stands for recycles. The number 20 stands for the
years of environment protection. Please note the years of environment protection is
not discarding year nor usage life.

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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
1.8 Operating Requirement
Operation temperature: 0 to 45°C (32°to 113°F).
Storage temperature: -5°to 55°C (23°to 131°F).
Humidity: 10 to 90% no dew.
1.9 Packing List
Model
Phone
Handset
Hands
et line
Power
adapter
Ethernet
Cable
Manu
al CD
Feet
underpr
op
AT820
1
1
1
1,Standar
d
accessory
1, 1.5m
1
2
AT820P
1
1
1
Optional
accessory
1, 1.5m
1
2
Note: Power adapter Input: AC 100~240V, 50/60Hz; Output: 12V, 500mA.
1.10 Installation
Use Ethernet cable to connect AT820’s WAN port and computer on the same switch,
AT820 default to use DHCP to obtain IP from switch. The following is the connection
diagram of application:

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1.10.1 Start the phone
For AT820, it can start only with DC. But AT820P can also make it with POE.
A. Start through DC
Connect the phone with the power source by using a power adapter.
B. Start through POE
Connect the LAN port with a switch or a hub which compatibles the standard of
IEEE02.3af.
1.10.2 SIP registration
The phone needs to register to SIP server before using it.
Steps to register:
A. Check the parameters of network:
1. Press “MENU”.
2. Input the password which defaults to 123 to login.
3. Move the cursor to “9.Network” and press “Select”soft key to check the
phone’s IP.
B. Configure the phone via web:
1. Make sure the phone and the computer is in the same network segment.
2. Open web browser and key in the phone’s IP to login to the phone’s webpage.