ATCOM D2SW User manual

D2SW
IP Phone
Version: 1.0
2019-02-26
IP Phone
User Manual

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn2
Copyright © 2022 ATCOM TECHNOLOGY
Copyright © 2022 ATCOM Technology CO., LTD. All rights reserved. No parts of this publication
may be reproduced or transmitted in any form or by any means, electronic or mechanical,
photocopying, recording or otherwise, for any purpose, without the express written permission of
ATCOM Technology CO., LTD. Under the law, reproducing includes translating into another
language or format.
Caution:
Change or modifications to this product not expressly approved by ATCOM, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacture
warranty.
This document is subject to change without notice, if the content of document is difference
from the actual IP phone feature, please refer to the actual IP phone.

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn3
Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented, working with partners to establish a total solution
for SMB VoIP with IP phone.
With more than ten years of experience in R&D, manufacturing and service in the VoIP
industry. ATCOM mission is "creating maximum value for voice over IP applications". We are
dedicated to providing competitive IP phones and other IP voice terminals for equipment
manufacturers, hosted PBX suppliers and telecoms operators. We offer extremely valuable IP
voice solutions to enterprises.
Until now, our VoIP products have been available in 60+ countries and used by millions of end
users.
Contact Sales
Address Area C, A2F , Block 3 ,Huangguan Technology Park , #21 Tairan 9th
Rd, Chegongmiao , Futian District , Shenzhen China
Tel + (86) 755-83018618-1
FD2SW(w) + (86) 755-83018319
E-mail [e-mail]
Contact Technical Support
Tel + (86) 755-83018618-2
E-mail [e-mail]
Website Address:http://www.atcom.cn/

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn4
Content
Contact ATCOM ................................................................................. 3
1. Overview of D2SW ........................................................................... 7
1.1. Interface ......................................................................... 7
1.2. Hardware .......................................................................... 8
1.3. Software .......................................................................... 8
1.4. Network ........................................................................... 9
1.5. Management and Maintenance ........................................................ 9
1.6. Protocol .......................................................................... 9
1.7. Compliant and Certified Standard ................................................. 10
1.8. Packing list ..................................................................... 10
1.9. Connection ....................................................................... 10
1.10.Installation ........................................................................ 12
2. Keypad and GUI ............................................................................ 15
2.1. Keypad .............................................................................. 15
2.2. Starting ............................................................................ 17
2.3. Standby ............................................................................. 18
3. Call Function ............................................................................. 20
3.1. Answer the calls .................................................................... 20
3.2. Make Calls .......................................................................... 21
3.3. Multiple line dial-up ............................................................... 23
3.4. Call Hold ........................................................................... 23
3.5. Call Transfer ....................................................................... 23
3.6. Mute calls .......................................................................... 24

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn5
3.7. 3-Way Conference .................................................................... 24
3.8. Hang up the phone ................................................................... 26
3.9. Voicemail ........................................................................... 26
4. Configuration ............................................................................. 26
4.1. Guide document ...................................................................... 27
4.2. Status info ......................................................................... 28
4.3. Multi-Scene ......................................................................... 30
4.3.1. Configure the multiple scene from the LCD setting ............................ 30
4.3.2. Configure the multiple scene from the Webpage .............................. 31
4.4. Call Features ....................................................................... 32
4.4.1. Call Forward .................................................................. 33
4.4.2. Call Waiting................................................................... 36
4.4.3. Auto Answer .................................................................. 37
4.4.4. DSS Keys ..................................................................... 38
4.4.5. DND .......................................................................... 43
4.4.5. Key as Send .................................................................. 45
4.4.6. Hotline ....................................................................... 46
4.4.7. Anonymous Call .............................................................. 46
4.5. Contacts ............................................................................ 48
4.6. History ............................................................................. 54
4.7. Message ............................................................................. 57
4.7.1. Voice Mail .................................................................... 57
4.8. Settings ............................................................................ 58
4.9. Display ............................................................................. 75
5. Advanced Feature .......................................................................... 77

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn6
5.1. Codecs .............................................................................. 77
5.2. Capture and Upgrading ............................................................... 78
5.3. Auto Provision ...................................................................... 80
5.4. Export & Import configuration file .................................................. 82
5.4.1. Export configuration file ...................................................... 82
5.4.2. Import configuration file ...................................................... 83
5.5. Export System log ................................................................... 83
5.6. Dial plan ........................................................................... 84
5.6.1. Replace Rule .................................................................. 85
5.6.2. Dial-now ...................................................................... 86
5.6.3. Area Code .................................................................... 87
5.6.4. Block Out ..................................................................... 88
6. FAQ ....................................................................................... 89
6.1. How to reset to factory ............................................................. 91
6.2. Upgrade the firmware on safe mode ................................................... 92
6.3. How to make IP Peer to Peer call .................................................... 92
7.Trouble shooting ........................................................................... 94
7.1. The phone is failed to register to SIP server ....................................... 94
7.2. The phone is failed to gain IP address .............................................. 94
7.3. Only one party can hear from another on calling ..................................... 94
8. Abbreviation .............................................................................. 95
9. FCC Caution ............................................................................... 96

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn
7
1. Overview of
D2SW
Type
POE
D2SW
No
1.1. Interface
7
D2SW
D2SW
POE
Power adapter Wi-Fi
No
Necessary Yes
100M
Yes

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn8
Power Input DC 5V-600mA
LAN Port RJ45
Headset Jack RJ9
Handset Jack RJ9
1.2. Hardware
LCD 128*64
CPU 400MHz Dual-Core
LED Indicator 1 Status Light , 2 line indicators
1.3. Software
 Sip 2.0 (RFC3261) and other related SIP RFCs
 6 SIP accounts registration, 2 SIP line keys
 STUN
 Jitter Buffer, VAD,CNG
 G711A, G711U, G722, G726-16, G726-24, G726-32, G726-40, G729, L16, iLBC_13_3,
iLBC_15_2
 Echo Cancellation
 SIP Domain name, Authentication and Backup SIP Server
 DTMF（RFC2833, Inband, SIP INFO)
 Call transfer, Call forward, 3-way conference, Call hold, Call back
 DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
 Phone book with 1000contacts and 50 blacklists
 Call History with 400 records include answered calls, missed calls, dialed calls and forward
calls
 Auto update via HTTP, HTTPS, FTP, TFTP, DHCP, RPS and PNP
 Syslog
 SNTP,NTP
 Customized Ringtone
 Daylight Saving time
 OpenVPN, QoS
 802.1X
 WEB access with different login level
 Soft button: soft button *4
 Redundancy SIP server

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn9
 Multi-language: English, French, Hebrew, Russian, Spanish, Chinese, Persian, Polish,
Portuguese, Turkish, German, Italian
 Support Multi-scene feature scenarios
 Support Guide document
 D2SW is signal port IP phone, enabled the Wi-Fi default
1.4. Network
 LAN/PC: Support Bridge mode
 Support Open VPN
 Support DHCP, STATIC IP
 Primary/Secondary DNS Server
 Support QoS
 Support LLDP
 Support 802.1X
 Web access via HTTP&HTTPS
 Support 2.4GHz Wi-Fi with 802.11n protocol
 Support the Wi-Fi and Ethernet network change connect automatically
1.5. Management and Maintenance
 Support firmware updating under safe mode
 Support different level user management
 Configuration via web , keyboard
 Support multi-language
 Firmware and configuration file auto provision
 Support system log
1.6. Protocol
 IEEE 802.3 /802.3 u 10 Base T / 100Base TX
 DHCP: Dynamic Host Configuration Protocol
 SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
 TCP/IP: Transfer Control Protocol/Internet Protocol
 RTP: Real-time Transport Protocol
 RTCP:RTP Control Protocol
 DNS: Domain Name Server
 TFTP: Trivial File Transfer Protocol
 HTTP:Hypertext Transfer Protocol
 FTP:File Transfer Protocol

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn10
1.7. Compliant and Certified Standard
 CE:
 Comply with ROHS in EU
 Comply with ROHS in China

 Operation temperature: -10 ~ 50° C
 Storage temperature: -10 ~ 50° C
 Humidity: 10 to 90% no dew
1.8. Packing list
Model D2SW
Telephone 1 Unit
Handset 1 Unit
Handset cable 1 Unit
Stand bracket 1 Unit
Power adapter Standard
Network Cable 1 Unit，1.5 meters
Quickstart Guide 1 Unit
Headset Optional
1.9. Connection
1.9.1. Connect to ethernet Network
D2SW is able to be connected with network via LAN port.

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn11
1.9.2. Connect WiFi network
D2SW is able to connect the WiFi.
Please press Menu→Wi-Fi Settings, select the Wi-Fi SSID and input the password, then press
the Connect button, the phone would connect the Wi-Fi and the LCD would show the icon
The topology is as follows:

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn12
The phone enabled the Wi-Fi in default:
1) After plug into the network cable, the Wi-Fi will disable by automatically. (Noted: if need
use the Wi-Fi, please enable the Wi-Fi setting in manual)
2) Then the phone plug off the network cable, the Wi-Fi will connected by automatically
1.10.Installation
1.1 . Stand bracket installation instruction
A. Bottom up the IP phone, press the joints of stand bracket into the slots and push it to
the right to fasten:

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn13
B. After installation, the picture is as below:
C. Remove the stand bracket:
Push the joint of stand to left and pull the stand according to the direction of the
arrow. When the joints are pulled out of the slot, you can take off the stand bracket

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn14
1.2 . Connecting port introduction
From as below picture show the connecting port:

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn
15
2
. Keypad and GUI
2.1. Keypad
15
. Keypad and GUI

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn16
Soft Keys Press to select a function which displayed at the softkey zone of
screen
Display all optional functions at the last line of LCD screen.
It can change the soft keys feature from the multiple scene key.
Status Indicator
LED
Indicates the phone’s status,
 If the phone is being started ,the LED is on
 If the phone is standby, the LED is off
 If there is income calling, the LED will blink at 120ms on,
120ms off.
 If there is a new message, the LED will blink at 600ms on,
600ms off.
LCD Screen All information such as date, time, phone number, incoming
caller’s ID(if available),line/call status, extension numbers and the
soft key features are displayed on it.
Dial pad Entering numbers or characters.

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn17
Navigation keys
Allows users to navigate(left, right, up, down).Press can enter
“Directory”. Press can enter “History”.
Multiple scene key, can change the soft key scene, add the BLF
key, the most can change the soft key scenes 3 times, and add 12
BLF programmable keys.
Adjust the volume (speaker/handset/headset/ring). Volume level
will be displayed on LCD when pressing volume key.
Confirm users’ operation and show status when D2SW is idle.
The fourth soft key Default Menu key can enter menu settings.
Pick up and hung up under the speaker mode.
Mute the mic in a conversation by pressing the Mute button; this
prevents the person on the active call from hearing what you or
someone else in the room is saying.
To un-mute, press the Mute button again.
Pick up and hung up under headset mode.
Check the Voicemail status.
Redial the last dialed number
2.2. Starting
1. When start on the phone, it turns to standby status in about 50 seconds.

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn18
2. After absolute boot up (first use or after reset to factory setting), User can select the
Language and time manually.
2.3. Standby

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn19
1 3 2
4 5
Area Item Description
1 Show the default account and indicate the call status
2 Show time, the logo of the Wi-Fi, auto answer and forward
3 Date
4 Softkey：”History”, “Directory”, “DND,” “Menu”
5 Line keys
Icon on Standby UI
Icon Description
The account is registered successfully.
The account is not registered successfully.
The line is being occupied for dialing.
New incoming call

D2SW IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn20
Call hold.
Call is talking
Unavailable Network.
Calling via handset
Calling via Speaker.
Calling via headset.
Call Forward is activated.
New Voicemail.
Auto-Answer is activated.
DND is activated
WiFi Signal indicator
3. Call Function
3.1. Answer the calls
When there is an incoming call, phone will remind user with ringing. There are some ways to
answer the call:
A. Answer by handset
Pick up the handset and talk with the caller. If you want to hang up, just put back the handset.
When you are talking with the handset and want to switch to speaker or headset mode, please
press key or key, and then put down the handset.