ATCOM Rainbow4(s) User manual

Rainbow4(s) IP Phone User Manual
Version: 1.0
2014-09-04

Rainbow4(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn 2
Content
Contact ATCOM ..........................................................................................5
1、Overview of Rainbow4(s)......................................................................6
1.1、Interface ............................................................................................7
1.2、Hardware............................................................................................7
1.3、Software.............................................................................................7
1.4、Network .............................................................................................8
1.5、Management and Maintenance...............................................................8
1.6、Protocol..............................................................................................8
1.7、Compliant and Certified Standard...........................................................9
1.8、Packing list .........................................................................................9
1.9、Installation........................................................................................10
2、Call Function .......................................................................................12
2.1、Answer the calls................................................................................12
Make Calls...............................................................................................13
2.3、Pre-dial............................................................................................15
2.4、Multiple line dial-up ...........................................................................15
2.5、Call Hold ..........................................................................................16
2.6、Call Transfer.....................................................................................16
2.7、Mute calls ........................................................................................17
2.8、3-Way Conference.............................................................................17
2.9、Hang up the phone............................................................................18
2.10、Voicemail .......................................................................................19
3、Keypad and GUI ..................................................................................19
3.1、Keypad .............................................................................................19
3.2、Starting ............................................................................................21
3.3、Standby............................................................................................22
3.4、Configuration....................................................................................24
3.4.1、Status info ...................................................................................25
Basic Status ............................................................................................................................25
Details Status ..........................................................................................................................25
Check the Status info via Web ...................................................................................................26
3.4.2、Call Features ................................................................................26
Call Forward ............................................................................................................................27
Call Waiting.............................................................................................................................30
Auto Answer............................................................................................................................31
Programmable Keys .................................................................................................................32
Key as Send ............................................................................................................................40
Hotline ...................................................................................................................................40
Anonymous Call .......................................................................................................................41
3.4.3、Directory .....................................................................................42

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Local phonebook ......................................................................................................................43
Blacklist..................................................................................................................................48
3.4.4、History ........................................................................................48
Make calls from history .............................................................................................................48
Delete one item from history .....................................................................................................49
Check the details of history .......................................................................................................49
Add to Contact.........................................................................................................................50
Add to Blacklist........................................................................................................................51
Delete all History’s records ........................................................................................................51
3.4.5、Message ......................................................................................51
Set Voice Mail..........................................................................................................................51
Check the voicemail .................................................................................................................52
3.4.6、Settings.......................................................................................53
Basic Settings..........................................................................................................................53
Advanced Settings ...................................................................................................................61
3.4.7、Display ........................................................................................69
Slave Contrast .........................................................................................................................69
Backlight.................................................................................................................................70
3.4.8、Application ...................................................................................71
4、Advanced Feature ...............................................................................72
4.1、Codecs ............................................................................................72
4.2、Capture and Upgrading ......................................................................73
4.3、Auto Upgrade ...................................................................................74
4.4、Export & Import configuration file........................................................75
4.4.1、Export configuration file ................................................................76
4.4.2、Import configuration file................................................................77
4.5、Export System log.............................................................................77
4.6、Dial plan ..........................................................................................78
4.6.1、Replace Rule ...............................................................................78
4.6.2、Dial-now .....................................................................................79
4.6.3、Area Code ...................................................................................81
4.6.4、Block Out....................................................................................82
5、FAQ .....................................................................................................83
5.1、How to reset to factory ......................................................................83
5.2、Upgrade the firmware on post mode ....................................................84
5.3、How to make IP Peer to Peer call.........................................................84
6、Trouble shooting .................................................................................85
6.1、The phone is failed to register to SIP server..........................................85
6.2、The phone is failed to gain IP address ..................................................85
6.3、Only one party can hear from another on calling ...................................85
7、Abbreviation .......................................................................................86

Rainbow4(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn 4

Rainbow4(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.com.cn 5
Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been
keeping innovating with customer’s needs oriented , working with partners to
establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards.
With over 10 years’ experience of R&D , manufacturing and service in network and
VoIP filed; mission of creating the biggest value for IP terminals , we commit
ourselves in supplying the competitive IP phone and other terminals for IP PBX ,
softswitch , IMS , NGN providers and carriers; supplying the competitive total VoIP
solution for SMB market. We keep improving the customer’s experience and
creating the bigger value with our reliable products. Until now, our VoIP products
have been available in 100+ countries and used by millions of end users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park ,
#21 Tairan 9th Rd, Chegongmiao , Futian District ,
Shenzhen China
Tel
+ (86) 755-83018618-8806
Fax
+ (86) 755-83018319
E-mail
[email protected]
Contact Technical Support
Tel
+ (86) 755-83018618-8008
E-mail
[email protected]
Website Address:http://www.atcom.cn/
Download Center: http://www.atcom.cn/download.html

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1、Overview of Rainbow4(s)
Rainbow4(s)
Rainbow4(s) with Rainbow ET
1.1 、 Interface
Power Input
DC 5V-2000mA or PoE

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LAN Port
RJ45
PC Port
RJ45
EXPAN Port
RJ45
Headset
Jack
RJ9
Handset
Jack
RJ9
1.2 、 Hardware
LCD
480x272 4.3” TFT
FLASH
64M
RAM
64M
Rainbow4 262MHz Dual-Core
CPU
Rainbow4s 393MHz Dual-Core
LED Indicator
1 Status Light , 4 line indicators, 8 BLF indicators, 1
voicemail indicator, 1 headset indicator, 1 mute indicator
Rainbow ET
Expansion
Module
16 programmable keys on each Rainbow ET.
1.3 、 Software
Sip 2.0 (RFC3261) and other related SIP RFCs
6 SIP lines registration
STUN
Jitter Buffer, VAD,CNG
G.711A/u, G722, G.723, G.726-16, G.726-24, G.726-32, G.726-40, G.729,
Lin16-16, iLBC
Echo Cancellation
SIP Domain name, Authentication and Backup SIP Server
DTMF（Inband, RFC2833, SIP INFO)
Call transfer, Call forward, 3-way conference, Call hold, Call back
DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous
call, Dial plan, IP call
Phone book with 200 records, 200 answered calls, 200 missed calls, 200 dialed
calls
Auto update via HTTP, FTP, TFTP, PNP
Syslog
SNTP,NTP
Customized Ringtone
Daylight Saving time
VLAN, VPN

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WEB access with different login level
Multi-language: English, Chinese, Farsi, French, German, Hebrew, Italian,
Portuguese, Russian, Spanish, Turkish
1.4 、 Network
LAN/PC：Support Bridge mode
Support VLAN
Support L2TP VPN
Support DHCP、STATIC、PPPoE
Primary/Secondary DNS Server
Support QoS
Web access via HTTP & HTTPS
1.5 、 Management and Maintenance
Support safe mode and firmware updating under safe mode
Support different level user management
Configuration via web , keyboard
Support multi-language
Firmware and configuration file auto provision
Support system log
1.6 、 Protocol
IEEE 802.3 /802.3 u 10 Base T / 100Base TX
PPPoE: PPP over Ethernet
DHCP: Dynamic Host Configuration Protocol
SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489,
RFC3842, RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
TCP/IP: Transfer Control Protocol/Internet Protocol
RTP: Real-time Transport Protocol
RTCP:RTP Control Protocol
DNS: Domain Name Server
TFTP: Trivial File Transfer Protocol
HTTP:Hypertext Transfer Protocol
FTP:File Transfer Protocol

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1.7 、 Compliant and Certified Standard
CE: AGC01180140201E2，AGC01180140202E2
Comply with ROHS in EU
Comply with ROHS in China

Operation temperature: lower than 60° C
Storage temperature: lower than 60° C
Humidity: 10 to 90% no dew
1.8 、 Packing list
Model
Rainbow4(s)
Telphone
1 Unit
Handset
1 Unit
Handset cable
1 Unit
Stand bracket
1 Unit
Power adapter
Optional
Network Cable
1 unit，1.5 meters
CD (User mnuaal)
1 Unit
Rainbow ET
Optional
Headset
Optional
1.9 、 Installation
Rainbow4(s) is able to be connected with network via LAN port. Under the Bridge
mode, other devices (Laptop, IP phone) is able to access network via the PC port
of Rainbow 4(S).

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1、Stand bracket installation instruction
A. Put the bottom side of the IP phone upside and press one-side joints of stand
bracket into the slot, please refer the picture as below:

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B. Press the other side joints into the slot according to the direction of the arrow:
C. It is the right picture after fixing the stand bracket below:
D. Disassemble the stand bracket:
Push the spring joint of stand and pull the stand according to the direction of the
arrow. When the joints are pulled out of the slot, you can take off the stand
bracket

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2、Wiring instruction
Plug in the power adapter, cable and handset or headset to the corresponding
ports as below picture and press them to the slots on the stand bracket.
2、Call Function

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2.1 、 Answer the calls
When there is an incoming call, phone will remind user with ringing. There are 3
ways to answer the call:
A. Answer by handset
Pick up the handset and talk with the caller. If you want to hang up, just put back
the handset. When you are talking with the handset and want to switch to speaker
or headset mode, please press key or key, and then put down
the handset.
B. Answer by speaker
Press key and talk with callers by built-in Micro-phone and Speaker. If you
want to hang up, please press key again. Switch calling or talking into
handset mode by lifting the handset under speaker mode. Press key will
switch calling or talking into headset mode.
C. Answer by headset
Keep your microphone connected with the RJ9 headset jack, when there is an
incoming call, press and talk with the caller. If you want to hang up,
please press again. Pressing can change calling or talking into
speaker mode, and lifting the handset switches to handset mode.
Make Calls
A. Use the handset
Pickup the handset, the LCD will show the current lines (user is able to switch from
line1 to line6 by pressing the line key beside the LCD). Press soft key "Send" to
dial the number. When you hear the tones of “du~~du~~” and the phone number
your dialed is being displayed on the LCD, the phone at the side of being called
should be ringing. If the called party answers this calling, the call is established
and the calling timer is started immediately.
B. Use the speaker

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Press key, the LCD will show the current lines (user is able to switch from
line1 to line6 by pressing the line key beside the LCD). Input the phone number
and press soft key "Send" to dial the number. When caller hear the tones of
“du~~du~~” and the phone number your dialed is being displayed on the LCD, the
phone at the side of being called should be ringing. If the called party answers this
calling, the call is established and the calling timer is started immediately.
C. Use the headset
Press Key, the LCD will show the current lines (user is able to switch
from line1 to line6 by pressing the line key beside the LCD). Input the phone
number and press soft key "Send" to dial the number. When caller hear the tones
of “du~~du~~” and the phone number your dialed is being displayed on the LCD,
the phone at the side of being called should be ringing. If the called party answers
this calling, the call is established and the calling timer is started immediately.
D. Dial from phone book
1. Press key to enter the menu and choose “Directory” option. Press
"Enter" soft key and then find the contact person by navigation keys. When
the certain contact person is highlighted, press "Dial" or just pick up the
handset to call this number.
2. Pick up the handset, press "Directory" soft key, then find the contact person
and press "Dial" soft key.
3. Pick up the handset, press and enter “Directory”, then find the contact
person and press “Dial” soft key.
E. Dial from call history
1. Press key to enter the menu and choose “History” option, then select
one of call history entry, and press "Dial" soft key or pickup the handset to call
this number.
2. Pickup the handset, press "History” soft key, then select one of call history
entry, and press "Dial" soft key to call this number.
3. Pickup the handset, press and enter “Call History” ,then select one of call
history entry, and press "Dial" soft key to call this number.
2.3 、 Pre-dial
It’s a method to dial a phone number immediacy at standby mode.

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The method is as below：
A、Dial-up the phone number at standby mode
B、Press soft key "Dial" or Pick up the handset or Press or to
send out the number.
2.4 、 Multiple line dial-up
Rainbow4(s) supports 6 SIP lines. That means user can register 6 different sip
accounts simultaneity. User is able to choose line1, line2, line 3 , line 4, line 5 or
line 6 by pressing corresponding line key. Line 1 or the 1st Line registered
successfully under idle is the priority to pick up the calls.
Rainbow4(s) maximum supports 24 concurrent calls, that means 24 calls can be
setup on each of single line, but the total number of concurrent calls on all lines
can not more than 24. When there is an incoming call to another line, LCD will
show the incoming phone number and line LED will be blinking in green. User is
able to press the corresponding line key or press soft key "Hold" the current line
on which you’re talking then press “Answer” to receive the incoming call from
another line.
Pick up a new incoming call while on calling: When a new incoming call happened
on the being occupied line, press the key or to check details of the new
incoming call, and press the soft key “Answer” on GUI to pick up the new call. The
current calling will be hold after the new call picked up. When a new incoming call
happened on another idle line, the source phone number of new incoming call will
be displayed on the Screen and the LED of corresponding line key will be fast
blinking (Green), Press the corresponding line key to pick up the new call, Or Press
the soft key “Hold” to hold the current call and then press “Answer” key to pick
up the new call.
Make a new call while on calling: To make a new call on a being occupied line,
Press the key “Hold”, then input the destination phone number and press the key
“Dial”, or Press the soft key “New”, then input the destination phone number and
press the key “Dial”. To make a new call on an idle line, press the corresponding
line key, input the destination phone number and press the key “Dial”.
2.5 、 Call Hold
The current calling will be hold by pressing soft key “Hold” or , and the
held call will be resumed after pressing soft key “Resume” or or the

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corresponding line key. Even on 3-way conference calling, the conference will be
held after pressing “Hold” key, and be resumed to 3-way conference after
pressing “Hold” Key again. Remember the conversation is still on hold without
being ended even if hung up under the status of hold.
2.6 、 Call Transfer
1. Attended call transfer
The attended transfer allows user to call a third-party before transferring the
calling.
While calling, press the "Transfer" soft key to hold the current call and dial the
target number you want to transfer to on the activated line and press “Send” soft
key to call that number. After the target party answers the call, press "Transfer"
soft key again to complete the transfer.
If the target number has been setup in the current BLF list, and you have already
finished the necessary setup on Webpage of Rainbow4(s), there is an easier way to
complete the attend transfer. While calling, press the corresponding BLF key of the
target number and then press the "Transfer" soft key, the attend transfer will be
achieved.
Setup BLF list with attend transfer functions on Webpage:
“Phone” →“Features” →”Transer Settings” →”Transfer Mode via DSS Key
(Attend Transfer”
2. Blind call transfer
The blind transfer allows user to transfer a call without speaking to the third party.
On the user side, the call will be ended as soon as the target phone number is
dialed.
Operating steps: Press “More” soft key to get more option, then press “Bxfer” soft
key, input the transfer target number and press “Send” soft key.
If the target number has been setup in the current BLF list, and you have already
finished the necessary setup on Webpage of Rainbow4(s), there is an easier way to
complete the Blind transfer. While calling, press the corresponding BLF key of the
target number, the blind transfer will be achieved.
Setup BLF list with blind transfer functions on Webpage:
“Phone” →“Features” →”Transer Settings” →”Transfer Mode via DSS Key
(Blind Transfer”
2.7 、 Mute calls

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The input audio will be not transmitted to peer phone after pressing key,
and the phone will be muted even switched among different modes of speaker,
handset and headset. To un-mute, just press key again.
2.8 、 3-Way Conference
1. While on calling, press the soft key “Conf”, input the 3rd party’s phone number
and then press the softkey “Dial” or press the soft key “Conf” and press the
corresponding BLF key to invite the 3rd party to join a conference call.
2. After the third party answers the call, pressing "Conf" key again to establish
the 3-way conference
3. The initiator of 3-way conference can press the soft key "Hold" to hold the
conversation with other two parties, and press “Resume” to back to 3-way
conference.
4. If the initiator hangs up the call or press the soft key “End Conf”, the
conference will be ended and the calling between the other two parties will be
hung up as well.
5. The initiator of 3-way conference can press the soft key "Split" to separate the
conference call, and the calling between initiator and the other two parties are
still active but under the status of Call hold.
6. After split the 3-way conference, press the soft key “More” and then press the
softkey “Join” to resume the 3-way conference or press the softkey “Conf “ to
setup a new 3-way conference call.
2.9 、 Hang up the phone
1. Softkey hang up
While on calling, press the softkey “End Call” to hang up.
2. Handset hang up
Put back the handset at handset mode, the current calling will be hung up.
3. Speaker hang up
Press key at speaker model, the current calling will be hung up.
4. Headset Hang up
Press key at headset model, the current calling will be hung up.
5. Hang up one line call

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Press the hook to hang up the current calling when 2 calls happened
simultaneously.
2.10 、 Voicemail
Rainbow4(s) has a key for entering voicemail box and indicating new
voicemail. Press key to enter the menu to configure voicemail number if
you have never configured it previously. Otherwise, the voicemail number will be
called after pressing it.
3、Keypad and GUI

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3.1 、 Keypad
Description of the keys and Screen
5
3
4
6
7
8
9
11
10
Ite
m
Name or Icon
Description
1
Line Key and Status
Indicator
Programmable keys with built-in Red/Green dual-
color LED lights to indicate different status of each
line,
Green on always——the current line is being
occupied
Green fast blinking——A new incoming call on
the current line
Red on always——The remote end of SLA is
busy
Green slow blinking—Calling on the current
line has been hold by the remote end
Red slow blinking —— Calling on the current
line has been hold by local end.
2
Enter/Quit Menu
1
2

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3.2 、 Starting
All lights will be on (Red) at the moment when the phone powered on, and then
light off in the following One second. And then the phone turns to standby status in
about 50 seconds.
Access & Manage the Voicemail
Mute
Make a call or answer a call on headset
Hold/Resume a call
Re-dial the latest dialed phone number
3
Main LCD Display
Display Calling details, Message, Softkey, Time,
Date and other info.
4
Softkey
Press to select a function which displayed at the
softkey zone of screen. Display all optional
functions at the last line of LCD screen.
5
Dial pad
Entering numbers or characters.
6
Adjust the volume
(speaker/handset/headset/ring). Volume level will
be displayed on LCD when pressing volume key.
7
Pick up and hung up under the speaker mode.
8
Status Indicator
The Status Indicator (LED) will be Red slow
blinking when new incoming call or Voicemail.
Allow users to navigate (left, right, up, down).
Press can enter “Directory”. Press can
enter “History”.
Confirm users’ operation and show status when
Rainbow2 is idle.
9
Cancel users’ operation.
10
Memory Key and
Status Indicator
Aside the BLF LCD display, Programmable keys
with built-in Red/Green dual-color LED lights to
indicate different status：
Off——The account is unregistered
Green on always——The account is idle.
Red on always —— The account is being
occupied.
Red fast blinking——The account is ringing.
11
BLF LCD Display
Display the content of each programmable key.