ATCOM AT800D User manual

AT800 series User Manual
Version: 1.3
2013-03-31

AT800SeriesUserManual 
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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Release note
Version Changed note Editor Date
1.0 First Release Stefen 2013-1-25
1.1 Page 9: Packing List
1. Add Ethernet Cable(1.5m) Jessie 2013-5-13
1.2 Web Settings -> Account
Add parameters:
1.Session Timer Enable
2.Early Update Enable
3.Caller ID Display
4.AutoSubscribeMWBEnable
5.Server List
6.Dns Mode
7.Blf List Uri
8.G711A
9.G711U
10.AVT
11.G722
12.G723
13.G729ab
14.iLBC
15.G726-16
16.G726-24
17.G726-32
18.G726-40
Jason 2013-8-26
1.3 Web Settings -> Account
Add parameter:
SIP Redundancy Server
Delete parameter:
Subscribe expires
Aimee 2014-3-31

AT800SeriesUserManual 
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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
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content
ContactATCOM.............................................................................................................................................6
AT800SeriesOverview..................................................................................................................................7
Interfaces.......................................................................................................................................................7
Hardware.......................................................................................................................................................8
Software........................................................................................................................................................8
Network.........................................................................................................................................................8
ManagementandMaintenance....................................................................................................................9
Protocol.........................................................................................................................................................9
CompliantStandard.......................................................................................................................................9
OperatingRequirement...............................................................................................................................10
PackingList..................................................................................................................................................10
Gettingstarted.............................................................................................................................................10
Keypad.................................................................................................................................................11
Indicatorstatus....................................................................................................................................13
Installation...........................................................................................................................................13
Poweron......................................................................................................................................13
DCPower.............................................................................................................................14
PoE.......................................................................................................................................14
Headset........................................................................................................................................15
SipRegister..................................................................................................................................15
BasicPhoneFunctions.................................................................................................................................16
PlaceorAnsweracall..........................................................................................................................16
VolumeandMute................................................................................................................................17
Volume
.........................................................................................................................................17
Mute............................................................................................................................................17
Hold.....................................................................................................................................................17
Resumeacall.......................................................................................................................................17
Endingacall.........................................................................................................................................17
Transfer................................................................................................................................................18
Attendedtransfer........................................................................................................................18
Blindtransfer...............................................................................................................................18
3‐WayconferenceCall.........................................................................................................................18
Redial...................................................................................................................................................19
Missedcalls..........................................................................................................................................19
LastCallReturn....................................................................................................................................19
DoNotDisturb.....................................................................................................................................19
CallHistory...........................................................................................................................................20
AdvancePhoneFeatures.............................................................................................................................20
PrivacyandSecurityFeatures..............................................................................................................20
AutoAnswer................................................................................................................................20

AT800SeriesUserManual 
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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
LCDscreen...........................................................................................................................................21
LCDContrast................................................................................................................................21
Backlight......................................................................................................................................21
RingTones............................................................................................................................................21
DateandTime.....................................................................................................................................21
Reboot.................................................................................................................................................22
ProductInfo.........................................................................................................................................22
Network...............................................................................................................................................22
LANport......................................................................................................................................22
WebInterface..............................................................................................................................................23
Systemstatus.......................................................................................................................................23
Network...............................................................................................................................................24
LANPort.......................................................................................................................................24
Advance.......................................................................................................................................25
SIPsettings...........................................................................................................................................26
SIPParameters.............................................................................................................................26
SIPTimerValues..........................................................................................................................26
RTPParameters............................................................................................................................27
SDPPayloadTypes.......................................................................................................................27
NATSupportParameters.............................................................................................................28
AccountSettings..................................................................................................................................28
SIP................................................................................................................................................29
CodecConfiguration....................................................................................................................30
Callfeaturesetting.......................................................................................................................31
DialPlan.......................................................................................................................................31
Phonesetting.......................................................................................................................................33
Preference...................................................................................................................................33
AudioDevice........................................................................................................................33
LCD.......................................................................................................................................33
ControlTimerValues(seconds)...........................................................................................34
DateandTime.....................................................................................................................34
Feature.........................................................................................................................................35
Speeddial............................................................................................................................35
CallForward.........................................................................................................................35
Others..................................................................................................................................36
Voice............................................................................................................................................36
EchoCancellation................................................................................................................36
JitterBuffer..........................................................................................................................37
Ring..............................................................................................................................................37
Tone.............................................................................................................................................38
Programmablekey.......................................................................................................................39
Updateandprovision..........................................................................................................................39
Manualupdate............................................................................................................................39
Autoprovision.............................................................................................................................40

AT800SeriesUserManual 
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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
ConfigurationProfile............................................................................................................40
ResetandReboot........................................................................................................................40
Phonebook..........................................................................................................................................41
Calllog.................................................................................................................................................41
FAQ..............................................................................................................................................................42
Howtorestoretofactorysettings.......................................................................................................42
Upgradinginthesafemode................................................................................................................42
HowtomakedirectIPcalls..................................................................................................................42
Howtoconnectheadset......................................................................................................................42
Troubleshooting..........................................................................................................................................43
Phonecan’tregistertotheSIPserver..................................................................................................43
Devicecan’tobtainIPaddress.............................................................................................................43
Conversationwithonewayspeech.....................................................................................................43
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AT800SeriesUserManual 

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
ContactATCOM
TheIntroductionofATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution for
SMB VoIP with IP phone , IP PBX and Asterisk cards
With over 10 years’experience of R&D , manufacturing and service in network and VoIP filed ;
mission of creating the biggest value for IP terminals , we commit ourselves in supplying the
competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and
carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the
customer’s experience and creating the bigger value with our reliable products. Until now , our
VoIP products has been sold to over 60 countries and used by millions of end users.
ContactSales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park , #21 Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel + (86) 755-83018618-8888
Fax + (86) 755-83018319
E-mail [email protected]

ContactTechnicalSupport
Tel + (86) 755-83018618-8011
E-mail [email protected]
WebsiteAddress:http://www.atcom.cn/
DownloadCenter: http://www.atcom.cn/download.html
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AT800SeriesUserManual 

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
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AT800SeriesOverview
AT800D/AT800DP AT800/AT800P
ModelLCDScreenPoE
AT800DPYesYes
AT800DYesNo
AT800PNoYes
AT800NoNo
Interfaces
yPowerinput:DC6~15V,5W
yLAN:RJ45port
yPC:RJ45port
yHeadsetjack1:RJ9port

AT800SeriesUserManual 

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Hardware
yLCD:128×32dotmatrix
yFLASH:8MB
ySDRAM:16MB
yCPU:262MHzDualCore
yLEDindicator：Loginindicator,MWI,Muteindicator,Callindicator
ySupportHAC(HearingAidCompatible)
Software
ySIP2.0(RFC3261)
y1SIPaccount
ySTUN
yJitterBuffer,VAD,CNG
yG.711A/u,G.722,G.723,G.726‐16,G.726‐24,G.726‐32,G.726‐40,G.729,iLBC,Lin‐16Codec
yG.168compliant96msechocancellation
ySupportSIPdomain，SIPauthentication(none,basic,MD5),NDS.
ySupportinband,RFC2833andSIPinfoDTMF
yCallForward,Calltransfer,Callhold,3‐wayconference,Redial
yDND(DoNotDisturb),Autoanswer,Blacklist,BlockCallerID,BlockAnonymousCall
yDialrule,IPcall
yPhonebookwith100records,50answeredrecords,50missedrecords,50dialedrecords
ySupportHTTP,FTP,TFTPupdatingtheconfiguration
ySyslog
ySupportSNTPclient
yWEBaccess
ySupportdifferentlevelusermanagement
Network
yLAN:StaticIP,DHCP,PPPoE（ADSL)
yPC:Bridgemode
ySupportNAT
ySupportVLAN（DATAVLANandVOICEVLAN）
yQossupportDiffserv

AT800SeriesUserManual 

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
ManagementandMaintenance
ySupportfirmwareupdatinginsafemode
ySupportdifferentlevelusermanagement
yConfigurationviaweb,keypad
ySupportsystemlogandcalllog
yAutoprovision
Protocol
yIEEE802.3/8 02 . 3 u10BaseT/100BaseTX
yPPPoE:Point‐to‐pointprotocoloverEthernet
yDHCP:Dynamichostconfigurationprotocol
ySIPRFC3261,RFC3262,RFC3263,RFC3264,RFC3265,RFC2543,RFC3489,RFC3842,RFC3515,
RFC2976,RFC3428,RFC2327,RFC2782,RFC1889
yTCP/IP:TransferControlProtocol/InternetProtocol
yRTP:Real‐timeTransportProtocol
yRTCP:RTPControlProtocol
yVAD/CNG
yDNS:DomainNameServer
yTFTP:TrivialFileTransferProtocol
yHTTP:HypertextTransferProtocol
yFTP:FileTransferProtocol
ySTUN:SimpletraversalofUDPoverNats
ySNTP:Simplenetworktimeprotocol
yICMP:InternetControlMessageProtocol
CompliantStandard
yCE：EN55024,EN55022
yComplywithROHSinEU
yComplywithROHSinChina
y
Explanation:

AT800SeriesUserManual 
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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Theletter“e”isthefirstletterof“environment:and“electronic”.Therimisaroundwithtwo
arrow,standsforrecycle.Thenumber20standsfortheyearsofenvironmentprotection.Please
notetheyearsofenvironmentprotectionisnotdiscardingyearnorusagelife.
OperatingRequirement
yOperationtemperature:0~45°C(32~113°F)
yStoragetemperature:‐5~55°C(23~131°F)
yHumidity:10to90%nodew
PackingList
Model Phone Headset Power adapter Manual CD
AT800D 1 Optional 1,Standard
accessory 1
AT800DP 1 Optional Optional accessory 1
AT800P 1 Optional Optional accessory 1
AT800 1 Optional 1,Standard
accessory 1
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Note:Poweradapter(Input:AC100~240V,50/60Hz;Output:DC12V,500mA)

AT800SeriesUserManual 

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Gettingstarted
Keypad
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(AT800D/AT800DP)

AT800SeriesUserManual 
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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
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(AT800/AT800P)
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DescriptionofthekeysandScreen:

SoftbuttonsPresstoselectanfeatureshowninthesoftbuttonfeatures
LCDScreenDisplayscreenforthephone:Itshowsthedate,time,phonenumber,
incomingcaller’sID(ifavailable),line/callstatus,extensionnumbersand
thesoftbuttonfeatures.
Navigationbutton1.Movecursorupanddownwhenpressedinmenureviewing.
2.Adjustoutputvolumewhenpressedintalkingstate
3.Adjustringervolumewhenpressedinidlestate.
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1~9,*#Forenteringnumbers,lettersorcharacters
ProgrammableKeyFunctionkeycanbedefinedasSpeeddialkey,CFWD,Hold,Xfer,ConF,
DND,Redial,Voicemail.
MenuEnterKeypadmenusettings
MutebuttonMute/un‐mutemic‐phoneintalkingstate
HeadsetbuttonPickupphonetomakeoutgoingcallsoranswerincomingcalls.
MWIMessagewaitingindicator/Ringingindicator
Loginbutton1.PresstoenterlogininterfacetoinputSIPaccountusernameand
passwordtoregistertosipserver.
2.Pressinlogin‐edstatetoinputSIPaccountpasswordtologout.

AT800SeriesUserManual 

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Indicatorstatus
1.Loginindicator

LEDStatusFrequencyDescription
Red/Flash 500mson/500msoffLANDisconnected
Red‐ SIPUnregistered
OFF‐ SIPRegistered

2.Muteindicator
LEDStatusFrequencyDescription
Red‐ Mute
OFF‐ Unmute

3.Voicemailindicator
LEDStatusFrequencyDescription
Red/Flash500mson/500msoffNewmessage
Red/Flash 250mson/250msoffCallringing
Red‐ Normalworking(AT800/AT800P)
OFF‐ Nonewmessage

4.Callindicator
LEDStatusFrequencyDescription
Red‐ Inaconversation
Red/Flash500mson/500msoffOn‐hold
OFF‐ Idlestate

Whenbootup,allindicatorswillbelightedonce.
Whenphoneisstandby,alltheindicatorsareoff.ForAT800/AT800P,WMIindicatorwillbelightedwhen
thephoneisworking.
Whenupdatingfirmware,allindicatorswillbeflashinfrequence1son/1soff.


Installation
Poweron
Therearetwooptionsfornetworkandpowersourceconnections.Theadministratorwilladvisewhich
onetouse.
yDCPower

AT800SeriesUserManual 

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
yPoweroverEthernet(PoE)

DCPower
1. PluginnetworkcableatLANport.
2. PluginthepowerjackwithDC12V/500mA.
3. ThephonewillshowaloadingbarandATCOMlogo,andthencomeintoidledisplayafterbootup
absolutely.
PoE
PoweroverEthernet.UsingaregularCAT5cable,thephonecanbepoweredfromaPoE(IEEE802.3af)
compliantswitchorhub.
ToconnectthePoE:
yPluginnetworkcableatLANportwhichisconnectedtoaPoEswitch.



AT800SeriesUserManual 

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Headset
Toconnecttheheadset:
yConnecttheRJ‐9headsettotheheadsetjackontheleftsideofthephone.Thepinsequenceof
RJ9portonthephoneislikefollowingpicture:


SipRegister
Beforeusingthephone,userhavetofollowbelowstepstoregisterit.

Toregisterthephone:
1. ViewingtheNetworkInformation:
yPressMenusoftkey
yEnterloginpassword(default:123)
yScrollto[6.Network]andpressselectsoftkey
yToviewthenetworkinformation:
CurrentIP:172.16.0.110,etc.
CurrentNetmask:255.255.255.0
2. AccesstheIPPhoneadministratorwebuserinterface:
yLaunchawebbrowseronacomputerthatcanreachthephoneonthenetwork.
yEntertheIPaddressofthephoneinwebbrowseraddressbar.Forexample:
http://172.16.0.110

AT800SeriesUserManual 

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
3. ConfiguringtheSIPparameters:
yClickadminontherightcornerofthewebpagetologinadministratorinterface
yClickAccounttab
yUnderSIPparameters,makethenecessaryconfigurationchangestothefieldsshowninthe
followingtableandclicksubmit:
Enable:yes/noEnable/disabletheSIPregistration
UserID:Theusername,providedbyISP.
Password:Thepassword,providedbyISP.
SIPServer:Theregistrarandproxyserver(wedon’tdistinguish
betweentheregistrarserverandtheproxyserverright
now).
SIPPort:ThedefaultSIPportis:5060,usercanmodifyittofittheSIP
server’sport.
TransportType:Optionaltransporttype,canbesetasUDP/TCP/TLS
Afterthat,clicksubmitbuttontosavetheconfiguration.Thephonewillberestartautomaticallytomake
thechangeseffect.


Warning:Iftheparameterrememberaccountissettoyes,theaccountinformationwillbesaved
automatically,userdon’thavetomakeamanualloginafterarestart;ifitissettono,userwillhaveto
entertheUserIDandpasswordmanuallyeverytimerestatingthephone.

BasicPhoneFunctions
PlaceorAnsweracall
yPressheadsetbuttontoplaceoransweracall
yIftheautoanswerparameterissettoyes,theincomingcallwillbeansweredautomatically.
yEntertheRediallistmenu,usenavigationbuttontoscrolldowntohighlightanhistorynumber,and
pressDialtocompletethecall.
yUsetheprogrammablekeytoplaceacalltothepre‐configurednumber.

ForAT800/AT800P,usercanplaceacallasfollowings:
1. Pressheadsetbutton,enternumberand#(sendkey)todial
2. Pressheadsetbutton,enteraspeeddialnumber,thepre‐configurednumberwillbedialed
3. Tohanguptheactivecall,pressheadsetbuttonagain.

Note:Ifsetting*asthesendkey,use*insteadof#,Ifsendkeyissettonone,waitforabout10seconds,
thenumberwillbedialedautomatically.

AT800SeriesUserManual 

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
VolumeandMute
Volume
Toadjusttheoutputvolumeinaconversation,pressrightnavigationbuttontoincreasethevolume,or
pressleftnavigationbuttontodecreasethevolume.

Pressingtheright/leftnavigationbuttononidlestatecanadjustthevolumeofthephone’sringer.
Mute
Tomutethecallinaconversation,presstheMutebutton,thebuttonlightsinred.PresstheMutebutton
againtounmute.

Hold
yToputacallonholdinaconversation,presstheholdsoftkeytoholdthecall
yWhensettingaprogrammablekeytoholdfunction,pressthespecifiedkeywillholdthecall.

ForAT800/AT800P,usingprogrammablekeytoputacallonhold,refertoProgrammablekeyformore
details.

Resumeacall
yToresumeaheldcall,pressResumesoftkey.
yWhensettingaprogrammablekeytoholdfunction,pressingthespecifiedkeyagaininholdmode
canresumethecall.
yForAT800/AT800P,usingprogrammableholdkeycanresumethecall,refertoProgrammablekeyfor
details.

Endingacall
Pressheadsetkeytohangup.

AT800SeriesUserManual 

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Transfer
Therearetwotypesofcalltransfer:
yAttended Talkingtothethirdpartybeforetransferthecall.
yBlindTransferthecalldirectlywithouttalkingtothethirdparty.
yForAT800/AT800P,useprogrammableXferkeytomakeattendedtransfer,referto
Programmablekeyformoredetails.

Attendedtransfer
yWheninaconversation,pressXferkeytoenterattendedtransfermodeandentertransferred
number.
yPressDialkeytocallthethirdparty.
yDooneofthefollowing:
1. Totransferthecallbeforethethirdpartyanswers,pleasepressXferbuttondirectlyin
Calledpartyringingstate.Andwhenthethirdpartyanswers,theothertwopartiescan
talktoeachother.
2. Totransferafterthethirdpartyanswers,pleasewaitforthetransferredcallisanswered
andthenpressXferkeytotransferthecall.Afterthat,theothertwopartiescantalkto
eachother.
Blindtransfer
yWheninaconversation,pressBxferkeytoenterblindtransfermodeandenterthetransferred
number.
yPressDialkeytocallthethirdparty.Thephonewillhangupautomaticallyafterdialthethird
party.Andtheothertwopartycantalktoeachother.
3‐WayconferenceCall
Toinitiateaconferencecall:
yPresstheConfsoftkeybuttoninaconversationtohearadialtone.
yEnterthetelephonenumberofthethirdpartyandpressdialkeytosenditout.
y1.PresstheConfsoftkeyinCalledpartyringingstate.Whenthethirdpartyanswersthecall,it
willenter3‐wayconferenceautomatically.
2.Afterthethirdpartyanswersthecall,pressingConfkeytoenter3‐wayconference.
yPressJoinkeytoleavetheconferenceandmakethetwootherpartiesstillinaconversation.
yPressheadsetkeytohanguptheconference,andthetwootherpartieswillallhangup.

ForAT800/AT800P,itcanonlyplaceaThree‐wayconferencecallusingtheprogrammablekey.Please

AT800SeriesUserManual 

ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
refertoProgrammablekeypartformoredetails.
Redial
Toredialanumber:
yPressRedialsoftkeyandselectthedesirednumber.
yPresstheprogrammablekeywhichissettoRedialfunction,itwilldialoutthelastcallinredial
listimmediately.
Missedcalls
ForAT800D/AT800DP,therewillbeapromptdisplayonLCDscreentoindicatethemissedcalls.
Toviewallmissedcalls:
yIftheLCDscreenshowsamissedcall,presstheMissedsoftkeytoviewalistofmissedcalls.
yIftheLCDscreendoesnotshowamissedcall:
1. PressMenusoftkey
2. ScrolltoCallhistoryandpressselect
3. ScrolltoMissedcallsandpressselect.
a) Pressdialtodialthenumber
b) Pressedittoeditthenumber
c) Pressdeletetodeletethenumber
LastCallReturn
ForAT800D/AT800DP,toreturnamissedcall:
yIftheLCDscreenshowsamissedcall,presstheLCRsoftkeytoreturnthelastmissedcall.
yIftheLCDscreenshowsmorethenonemissedcall,presstheMissedsoftkeybuttonandselect
arecordthenpressdialkeytoreturnthecall.

DoNotDisturb
DoNotDisturbcanrejectalltheincomingcalls.Ifthereisanincomingcall,thephonewillnotringand
onlydisplay1missedcall.WhenDoNotDisturbisenabled,LCDwilldisplay"DoNotDisturb"on
AT800D/AT800DP.
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TosetDoNotDisturb,chooseoneofthefollowingoptions:
ySetDoNotDisturbviaWebInterface
1. LogintotheIPPhoneWebInterface
2. ClickPhoneSetting,thenFeature
3. SetDoNotDisturbtoyesorno

AT800SeriesUserManual 
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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
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ForAT800/AT800P,
1. UsingtheprogrammablekeytoactivateorinactivateDoNotdisturbfunction,referto
Programmablekeyformoredetails.
2. Usingthewebinterface,refertoFeaturepartformoredetails.
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CallHistory
ToviewtheCallHistoryLists:
yPressmenusoftkey
yScrolltoCallHistoryandpressselect
yTherearethreeoptions：
1. RedialList
2. AnsweredCalls
3. MissedCalls
yPressselecttoviewthelist
Chooseoneofthefollowingoptions:
yPressdialtodialtheselectednumber
yPressdeletetodeletetheselectedhistory
yPressedittoedittheselectednumber
yPresscanceltoexit
AdvancePhoneFeatures
PrivacyandSecurityFeatures
AutoAnswer
Thephonewillanswerthecallautomaticallyinheadset.
Toautoanswercalls:
yPressMenusoftkey
yScrolltoPreferenceandpressselect
yScrolltoAutoAnswerandpressedit
yChangesettingbypressY/N,thenOKtosavesetting,Canceltocancelsettingandexit
yPresssaveagain.
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