ATCOM Rainbow1 User manual

Rainbow1 IP Phone User Manual
Version: 1.1
2014-08-25

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Release note
Version
Changed note
Editor
Date
1.0
First Release
Aimee
2014-5-12
1.1
1.5 Management and Maintenance
support capture network traffic
4.3 SIP Setting
Modify the default value of RTP
Packet Size to 20
Add codec payload and name for
G726r16,G726r24,G726r32,G726r40
4.4 Account
Add parameter RPort Enable
Modify Codec configuration
4.6.1 Manual Update
Add Pcap feature
Aimee
2014-8-25
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Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Content
CONTACT ATCOM .............................................................................................................................................................5
OVERVIEW OF ATCOM ...................................................................................................................................................5
1. OVERVIEW OF RAINBOW 1................................................................................................................................................6
1.1 INTERFACES ...................................................................................................................................................................................6
1.2 HARDWARE...................................................................................................................................................................................6
1.3 SOFTWARE ....................................................................................................................................................................................6
1.4 NETWORK.....................................................................................................................................................................................7
1.5 MANAGEMENT AND MAINTENANCE...................................................................................................................................................7
1.6 PROTOCOL ....................................................................................................................................................................................7
1.7 COMPLIANT AND AUTHENTICATED STANDARD......................................................................................................................................8
1.8 PACKING LIST ................................................................................................................................................................................8
1.9 INSTALLATION ................................................................................................................................................................................8
2. KEYPAD OF IP PHONE ......................................................................................................................................................16
2.1 DESCRIBE OF THE BUTTONS AND SCREEN ...........................................................................................................................................16
2.2 DESCRIBE OF THE LCD SCREEN ICONS...............................................................................................................................................17
3. BASIC FUNCTIONS AND OPERATIONS ..............................................................................................................................19
3.1 ANSWER THE CALLS.......................................................................................................................................................................19
3.2 MAKE CALL .................................................................................................................................................................................19
3.3 PRE-DIAL....................................................................................................................................................................................20
3.4 MULTIPLE LINE DIAL-UP .................................................................................................................................................................20
3.5 HANG UP THE PHONE ....................................................................................................................................................................20
3.6 CALL TRANSFER............................................................................................................................................................................21
3.7 VOICEMAIL..................................................................................................................................................................................21
3.8 MUTE CALLS................................................................................................................................................................................21
3.9 CALL HOLD..................................................................................................................................................................................21
3.10 3-WAY CONFERENCE CALL...........................................................................................................................................................21
3.11 CALL HISTORY............................................................................................................................................................................22
3.12 DEFAULT PASSWORD ..................................................................................................................................................................22
3.13 CHECK THE PHONE’S IP ADDRESS...................................................................................................................................................23
3.14 DIAL PLAN ................................................................................................................................................................................23
4. WEB SETTINGS ................................................................................................................................................................25
4.1 SYSTEM STATUS............................................................................................................................................................................25
4.2 NETWORK...................................................................................................................................................................................25
4.2.1 Basic .................................................................................................................................................................................25
4.2.2 Advance............................................................................................................................................................................26
4.3 SIP SETTING................................................................................................................................................................................28
4.4 ACCOUNT ...................................................................................................................................................................................30
4.5 PHONE SETTING ...........................................................................................................................................................................33
4.5.1 Preference........................................................................................................................................................................33
4.5.2 Features ...........................................................................................................................................................................35
4.5.3 Voice ................................................................................................................................................................................36
4.5.4 Ring ..................................................................................................................................................................................37
4.5.5 Tone .................................................................................................................................................................................37
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Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
4.6 UPDATE......................................................................................................................................................................................38
4.6.1 Manual Update ................................................................................................................................................................38
4.6.2 Update/Auto Provision ....................................................................................................................................................39
4.6.3 Reset & Reboot ................................................................................................................................................................39
4.7 PHONE BOOK ..............................................................................................................................................................................39
4.8 CALL LOG....................................................................................................................................................................................40
5. FAQ & TROUBLE SHOOTING ............................................................................................................................................41
5.1 How to make a factory reset...............................................................................................................................................41
5.2 Upgrade firmware under safe mode...................................................................................................................................41
5.3 How to make direct IP call ..................................................................................................................................................41
6. TROUBLE SHOOTING .......................................................................................................................................................42
6.1 The phone can’t register successfully .................................................................................................................................42
6.2 The phone can’t obtain IP address......................................................................................................................................42
6.3 Only one part can hear the voice during the call ................................................................................................................42
7. ABBREVIATIONS ..............................................................................................................................................................43
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Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been
keeping innovating with customer’s needs oriented , working with partners to
establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards
With over 10 years’ experience of R&D , manufacturing and service in network and
VoIP filed ; mission of creating the biggest value for IP terminals , we commit
ourselves in supplying the competitive IP phone and other terminals for IP PBX ,
softswitch , IMS , NGN providers and carriers; supplying the competitive total VoIP
solution for SMB market. We keep improving the customer’s experience and creating
the bigger value with our reliable products. Until now, our VoIP products have been
available in 100+ countries and used by millions of end users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park ,
#21 Tairan 9th Rd, Chegongmiao , Futian District ,
Shenzhen China
Tel
+ (86) 755-83018618-8806
Fax
+ (86) 755-83018319
E-mail
[email protected]
Contact Technical Support
Tel
+ (86) 755-83018618-8001
E-mail
[email protected]
Website Address:http://www.atcom.cn/
Download Center: http://www.atcom.cn/download.html
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Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Overview of Rainbow 1
Rainbow1
Type
POE
Power adapter
Rainbow1
Yes
Optional accessory
1.1 Interfaces
Power input: DC 5V, 1000mA or POE
LAN: RJ45 port
PC: RJ45 port
Headset jack 1 : RJ9 port
Handset jack 1 : RJ9 port
1.2 Hardware
LCD: 132×52
FLASH: 16M
RAM: 16M
CPU: 262MHz Dual Core
LED indicator: 1 Status Light
1.3 Software
Sip 2.0 (RFC3261) and other related SIP RFCs
1 SIP lines
STUN
Jitter Buffer, VAD,CNG
G.711A/u, G722, G.723, G.726-16, G.726-24, G.726-32, G.726-40, G.729 ,
Lin16-16, iLBC
Echo Cancellation
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Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
SIP Domain name, Authentication
DTMF（inband, RFC2833, info）
Call transfer, Call forward, 3-way conference, Call hold, Call back
DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block
Anonymous call, Dial plan, IP call
Phone book with 100 white records and 50 black records, 100 answered calls,
100 missed calls, 100 dialed calls
Update via HTTP, FTP, TFTP, PNP
Syslog
SNTP
WEB access with different login level
Multi-language: English, Chinese, Farsi, French, German, Hebrew, Italian,
Portuguese, Russian, Spanish, Turkish
Soft button: soft button * 3
Redundancy SIP server
1.4 Network
LAN/PC：Support bridge mode
Support PPPoE（ADSL,cable modem used for Internet connecting）
Support VLAN（DATA VLAN and VOICE VLAN）
Support L2TP VPN
LAN support Primary and Secondary DNS
LAN support DHCP Client
Support QoS
1.5 Management and Maintenance
Support safe mode and firmware updating under safe mode
Support different level user management
Configuration via web , keyboard
Support multi-language
Auto provision (Firmware and configuration file)
Support system log and call log
Support capture network traffic
1.6 Protocol
IEEE 802.3 /802.3 u 10 Base T / 100Base TX
PPPoE: PPP over Ethernet
DHCP: Dynamic Host Configuration Protocol
SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489,
RFC3842, RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
TCP/IP: Transfer Control Protocol/Internet Protocol
RTP: Real-time Transport Protocol
RTCP:RTP Control Protocol
DNS: Domain Name Server
TFTP: Trivial File Transfer Protocol
HTTP:Hypertext Transfer Protocol
FTP:File Transfer Protocol
1.7 Compliant and Authenticated Standard
CE: AGC01180140201E2，AGC01180140202E2
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Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Comply with ROHS in EU
Comply with ROHS in China

Operation temperature: lower than 60° C
Storage temperature: lower than 60° C
Humidity: 10 to 90% no dew
1.8 Packing List
Model
Phone
Handset
Handset
line
Stand
bracket
Ethern
et
Cable
User
Manual
CD
Rainbow1
1
1
1
1
1pcs
1.5m
1
Note: Power adapter (Input: AC 100~240V, 50/60Hz; Output: 5V, 1000mA;)
1.9 Installation
Connect LAN port to PC with Ethernet cable, or connect Rainbow1 to a switch/router
which is in the same network as your PC. It uses DHCP mode by default, and you can
review its current IP address by pressing key on idle state. To access the web
interface, you can input the IP address in IE browser. E.G. The IP address of your
Rainbow1 is 192.168.1.100, you can input 192.168.1.100 and press enter key on
your browser to access its webpage. There are two login level:
User
Admin
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Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
No password is set for those two accounts with factory settings. You can click admin
button on the right corner of the webpage to switch from the user to admin mode. To
set the password for user and admin login you can firstly login as admin and enter
the Network--->Advance page as following.
Installation instruction
1. Desktop installation
A. Put the bottom side of the IP phone upside and press one-side joints of stand
bracket into the slot, please refer the picture as below:
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Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
B. Press the other side joints into the slot according to the direction of the arrow
C. It is the right picture after fixing the stand bracket below:
D. Disassemble the stand bracket:
Push the spring joint of stand and pull the stand according to the direction of the
arrow. When the joints are pulled out of the slot, you can take off the stand bracket.
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Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
2. Wall-hung Installation
A. Put the bottom side of the IP phone upside and press one-side joints of wall-hung
stand bracket into the slot, please refer the picture as below:
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Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
B. Press the other side joints into the slot according to the direction of the arrow
C. After install the wall-hung stand bracket, press one-side joints of stand bracket
into the slot, please refer the picture as below:
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Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
D. Press the other side joints into the slot according to the direction of the arrow
E. Knock in nails or screws on the wall according to the proportion of the distance
between the hanging holes as below:
F. It is the right picture after fixing the stand bracket below:
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Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
G. Disassemble the stand bracket:
Push the spring joint of stand and pull the stand according to the direction of the
arrow. According to the direction of the arrow:
3、Wiring after installing the stand bracket
Plug in the power adapter, network cable and handset or headset to the
corresponding ports as below picture and press them to the slots on the stand
bracket.
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Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Keypad of IP Phone
15
LCD
Status Indicator LED

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
2.1 Describe of the buttons and Screen
16
Soft Keys
Press to select a function which displayed at the
softkey zone of screen
Display all optional functions at the last line of LCD
screen.
Status
Indicator LED
Indicates the phone’s status,
If the phone is being started ,the LED is on
If the phone is standby, the LED is off
If there is income calling, the LED will blink at
120ms on, 120ms off.
If there is a new message, the LED will blink at
600ms on, 600ms off.
LCD Screen
All information such as date, time, phone number,
incoming caller’s ID(if available),line/call status,
extension numbers and the soft key features are
displayed on it.
Dial pad
Entering numbers or characters.
Navigation
keys
Allows users to navigate (left, right, up, down). Press
can enter “Directory”. Press can enter
“History”.
Navigation
OK
Cance
l
Soft Key
Dial pad
Speaker
Volume
Redial
Hold
Headset
Mute
VoiceMail
Menu

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
2.2 Describe of the LCD Screen Icons
Icon
Description
The extension is registered
The extension is unregistered
There is a new voice mail
There is an incoming call
The call is held
Rainbow1 is in speaker mode
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Confirm users’ operation and show status when
Rainbow1 is idle.
Cancel users’ operation.
Enter menu settings.
Adjust the volume (speaker/handset/headset/ring).
Volume level will be displayed on LCD when pressing
volume key.
Pick up and hung up under the speaker mode.
Mute the mic in a conversation by pressing the Mute
button; this prevents the person on the active call
from hearing what you or someone else in the room
is saying.
To un-mute, press the Mute button again.
Pick up and hung up under headset mode.
Check the Voicemail status.
Hold the current call.
Redial the last dialed number

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Rainbow1 is in handset mode
Rainbow1 is in headset mode
The call is muted
Basic functions and operations
3.1 Answer the calls
When there is an incoming call, phone will remind user with ringing. There are 3 ways
to answer the call
A. Answer by handset
Pick up the handset and talk with the caller. If you want to hang up, just put back the
handset. When you are talking with the handset and want to switch to speaker mode
or headset mode, please press key or key, then put down the
handset.
B. Answer by speaker
Press key and talk with callers by built-in Micro-phone and Speaker. If you
want to hang up, please press key again. Switch calling or talking into
handset mode by lifting the handset under speaker mode. Press key will
switch calling or talking into headset mode.
C. Answer by headset
Keep your microphone connected with the RJ9 headset jack, when there is an
incoming call, press key and talk with the caller. If you want to hang up,
please press key again. Pressing key can change calling or talking
into speaker mode, and lifting the handset switches to handset mode.
3.2 Make Call
A. Use the handset
Pickup the handset and input a phone number. Press soft key "Send" to dial the
number. When you hear the tones of “du~~du~~” and the phone number your dialed
is being displayed on the LCD, the phone at the side of being called should be ringing.
If the called party answers this calling, the call is established and the calling timer is
started immediately.
B. Use the speaker
Press key and input a phone number. Press soft key "Send" to dial the
number. When caller hear the tones of “du~~du~~” and the phone number your
dialed is being displayed on the LCD, the phone at the side of being called should be
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Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
ringing. If the called party answers this calling, the call is established and the calling
timer is started immediately.
C. Use the headset
Press Key and input a phone number. Press soft key "Send" to dial the
number. When caller hear the tones of “du~~du~~” and the phone number your
dialed is being displayed on the LCD, the phone at the side of being called should be
ringing. If the called party answers this calling, the call is established and the calling
timer is started immediately.
D. Dial from phone book
1. Press key and input the keypad password 123 to enter the menu and choose
“Directory” option. Press "Select" soft key and then find the contact person by
navigation keys. When the certain contact person is highlighted, press "Dial" or
just pick up the handset to call this number.
2. Pick up the handset, press "Directory" soft key, then select the contact person and
press "Dial" soft key.
3. Pick up the handset, press and enter “Directory”, then select the contact
person and press “Dial” soft key.
E. Dial from call history
1. Press key and input the keypad password 123 to enter the menu and choose
“History” option, then enter sub-directory “Dialed Calls”, “Received Calls” or ”
Missed Calls” to select one of call history entry, and press "Dial" soft key or pick
up handset to call this number.
2. Pickup the handset, press "History” soft key, then select one of call history entry,
and press "Dial" soft key to call this number.
3. Pickup the handset, press and enter “Call History” ,then select one of call
history entry, and press "Dial" soft key to call this number.
3.3 Pre- dial
It’s a method to dial a phone number immediacy at standby mode.
A、Dial-up the phone number at standby mode
B、Press soft key "Dial" to send out the number
3.4 Multiple line dial-up
Rainbow1 supports up to 2 concurrent calls. If there is a new incoming call when
you’re talking on Rainbow1, the new incoming call will be displayed on LCD and status
indicator LED will be fast blinking. User can press soft key "Hold" then press “Answer”
to receive the new incoming call.
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Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
3.5 Hang up the phone
1. Handset hang up
Put back the handset at handset mode, the current calling will be hung up.
2. Speaker hang up
Press key at speaker model, the current calling will be hung up.
3. Headset Hang up
Press key at headset model, the current calling will be hung up.
4. Hang up one line call
Press the hook to hang up the current calling when 2 calls happened simultaneously.
3.6 Call Transfer
1. Attended call transfer
The attended transfer allows user to call a third-party before transferring the calling.
While on calling, press the "Transfer" soft key to hold the current call and phone the
third party. Then dial the target number you want to transfer to on the activated line
and press “Send” soft key to call that number. After the target party answers the call,
press "Transfer" soft key again to complete the transfer.
2. Blind call transfer
The blind transfer allows user to transfer a call without speaking to the third party. On
the user side, the call will be ended as soon as the target phone number is dialed.
Operating steps: Press “More” soft key to get more option, then press “Bxfer” soft
key, input the transfer target number and press “Send” soft key.
3.7 Voicemail
Rainbow1 has a key for entering voicemail box. Press key to enter
the menu to configure voicemail number if never configure it previously. Otherwise,
the voicemail number will be called after press it. If you want to modify it after
configured it, please go to the Account webpage to modify the voicemail number.
3.8 Mute calls
The input audio will be not transmitted to peer phone after pressing key, and
the phone will be muted even switched among different modes of speaker, handset
and headset. To un-mute, just press key again.
3.9 Call Hold
The current calling will be hold by pressing soft key “Hold” or key. And the
held call will be resumed after pressing soft key “Resume” or key or the
corresponding line key. Even on 3-way conference calling, the 3-way conference
calling will be held after pressing “Hold” key, and be resumed to 3-way conference
after pressing “Hold” Key again. Remember the conversation is still on hold without
being ended even if hung up under the status of hold.
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