ATCOM A68w User manual

A68(W) IP Phone User Manual
Version: 1.0
2016-03-24

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn2
Content
Contact ATCOM ......................................................................................................... 5
1、Overview of A68(W) ............................................................................................. 6
1.1、Interface ........................................................................................................ 7
1.2、Hardware ....................................................................................................... 7
1.3、Software ........................................................................................................ 7
1.4、Network ......................................................................................................... 8
1.5、Management and Maintenance .......................................................................... 8
1.6、Protocol ......................................................................................................... 8
1.7、Compliant and Certified Standard ...................................................................... 9
1.8、Packing list ..................................................................................................... 9
1.9、Installation ................................................................................................... 10
2、Call Function ...................................................................................................... 13
2.1、Answer the calls ............................................................................................ 13
2.2、Make Calls.................................................................................................... 14
2.3、Pre-dial ........................................................................................................ 15
2.4、Multiple line dial-up ....................................................................................... 15
2.5、Call Hold ...................................................................................................... 16
2.6、Call Transfer ................................................................................................. 16
2.7、Mute calls .................................................................................................... 17
2.8、3-Way Conference ......................................................................................... 18
2.9、Hang up the phone ........................................................................................ 18
2.10、Voicemail ................................................................................................... 19
3、Keypad and GUI ................................................................................................. 19

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn3
3.1、Keypad ........................................................................................................ 19
3.2、Starting ....................................................................................................... 21
3.3、Standby ....................................................................................................... 22
3.4、Configuration ................................................................................................ 24
3.4.1、Status info ........................................................................................... 25
3.4.2、Call Features ........................................................................................ 27
3.4.3、Directory ............................................................................................. 43
3.4.4、History ................................................................................................ 51
3.4.5、Message .............................................................................................. 54
3.4.6、Settings ............................................................................................... 56
3.4.7、Display ................................................................................................ 75
4、Advanced Feature............................................................................................... 79
4.1、Codecs ........................................................................................................ 79
4.2、Capture and Upgrading .................................................................................. 80
4.3、Auto Provision .............................................................................................. 81
4.4、Export & Import configuration file .................................................................... 83
4.4.1、Export configuration file ......................................................................... 83
4.4.2、Import configuration file......................................................................... 84
4.5、Export System log ......................................................................................... 84
4.6、Dial plan ...................................................................................................... 85
4.6.1、Replace Rule ........................................................................................ 86
4.6.2、Dial-now .............................................................................................. 87
4.6.3、Area Code ............................................................................................ 88
4.6.4、Block Out ............................................................................................. 89

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn4
5、WI-FI(only for A68W) ........................................................................................ 91
5.1、Configure the wifi on the phone ....................................................................... 91
5.2、Configure the wifi on the WEB ......................................................................... 91
6、FAQ .................................................................................................................... 92
6.1、How to reset to factory .................................................................................. 92
6.2、Upgrade the firmware on safe mode ................................................................ 93
6.3、How to make IP Peer to Peer call ..................................................................... 94
7、Troubleshooting ................................................................................................. 94
7.1、Thephone is failed to register to SIP server ....................................................... 94
7.2、Thephone is failed to gain IP address ............................................................... 94
7.3、Only one party can hear from another on calling ................................................ 95
8、Abbreviation ...................................................................................................... 95

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn5
Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution
for SMB VoIP with IP phone , IP PBX and Asterisk cards.
With over 10 years’ experience of R&D , manufacturing and service in network and VoIP
filed;mission of creating the biggest value for IP terminals , we commit ourselves in supplying
the competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and
carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the
customer’s experience and creating the bigger value with our reliable products. Until now, our
VoIP products have been available in 100+ countries and used by millions of end users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park , #21
Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel
+ (86) 755
-
83018618
-
8806
Fax
+ (86) 755
-
83018319
E
-
mail
[e-mail]
Contact Technical Support
Tel
+ (86) 755
-
83018618
-
8008
E
-
mail
[e-mail]
Website Address:http://www.atcom.cn/
Download Center: http://www.atcom.cn/download.html

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn6
1、Overview of A68(W)
A68(W)
A68(W)with Rainbow ET

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1.1、Interface
Power Input
DC 5V
-
2000mA or PoE
L
AN
Port
RJ45
PC
Port
RJ45
EX
PAN Port
RJ45
Headset Jack
RJ9
Handset Jack
RJ9
1.2、Hardware
LCD
480x272 4.3
”
TFT
FLASH
1Gbit
RAM
1Gbit
CPU
500
MHz Dual
-
Core
LED Indicator 1 Status Light , 6 line indicators, 8 BLF indicators, 1 voicemail
indicator, 1 headset indicator, 1 mute indicator
Rainbow ET
Expansion Module 44 programmable keys on each Rainbow ET.
1.3、Software
 Sip 2.0 (RFC3261) and other related SIP RFCs
 6 SIP lines registration
 STUN
 Jitter Buffer, VAD,CNG
 G711A/u, G722, G726-16, G726-24, G726-32, G726-40, G729, Lin16-16, iLBC
 Echo Cancellation
 SIP Domain name, Authentication and Backup SIP Server
 DTMF（Inband, RFC2833, SIP INFO)
 Call transfer, Call forward, 3-way conference, Call hold, Call back
 DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call

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 Phone book with 200 records, 200 answered calls, 200 missed calls, 200 dialed calls
 Auto update via HTTP, HTTPS,FTP, TFTP, PNP
 Syslog
 SNTP,NTP
 Customized Ringtone
 Daylight Saving time
 VLAN, VPN
 WEB access with different login level
 Multi-language:English, Chinese, Farsi, French, German, Hebrew, Italian, Portuguese,
Russian, Spanish, Turkish
1.4、Network
 LAN/PC：Support Bridge mode
 Support VLAN
 Support L2TP VPN
 Support DHCP、STATIC、PPPoE
 Primary/SecondaryDNS Server
 Support QoS
 Web access via HTTP&HTTPS
1.5、Management and Maintenance
 Support safe mode and firmware updating under safe mode
 Support different level user management
 Configuration via web , keyboard
 Support multi-language
 Firmware and configuration file auto provision
 Support system log
1.6、Protocol
 IEEE 802.3 /802.3 u 10 Base T / 100Base TX
 PPPoE: PPP over Ethernet
 DHCP: Dynamic Host Configuration Protocol
 SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn9
 TCP/IP: Transfer Control Protocol/Internet Protocol
 RTP: Real-time Transport Protocol
 RTCP:RTP Control Protocol
 DNS: Domain Name Server
 TFTP: Trivial File Transfer Protocol
 HTTP:Hypertext Transfer Protocol
 FTP:File Transfer Protocol
1.7、Compliant and Certified Standard
 CE: AGC01180140201E2，AGC01180140202E2
 Comply with ROHS in EU
 Comply with ROHS in China

 Operation temperature: lower than 60° C
 Storage temperature: lower than 60° C
 Humidity: 10 to 90% no dew
1.8、Packing list
Model
A68(W)
Telphone
1Unit
Handset
1 Unit
Handset cable
1 Unit
Stand bracket
1Unit
Power adapter
Optional
Network Cable
1 unit
，
1.5 meters
CD (User
mnuaal)
1 Unit
Rainbow ET
Optional
Headset
Optional

A68(W) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn10
1.9、Installation
A68(W) is able to be connected with network via LAN port. Under the Bridge mode, other
devices (Laptop, IP phone) is able to access network via the PC port of Rainbow 4(S).
1、Stand bracketinstallation instruction
A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket
into the slot, please refer the picture as below:

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B. Press the other side joints into the slot according to the direction of the arrow:
C. It is the right picture after fixing the stand bracket below:
D. Disassemble the stand bracket:
Push the spring joint of stand and pull the stand according to the direction of the arrow. When
the joints are pulled out of the slot, you can take off the stand bracket

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2、Wiring instruction
Plug in the power adapter, cable and handset or headset to the corresponding ports as below
picture and press them to the slots on the stand bracket.

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2、Call Function
2.1、Answer the calls
When there is an incoming call, phone will remind user with ringing. There are 3 ways to
answer the call:
A. Answer by handset
Pick up the handset and talk with the caller. If you want to hang up, just put back the handset.
When you are talking with the handset and want to switch to speaker or headset mode, please
press key or key,and then put down the handset.
B. Answer by speaker
Press key and talk with callers by built-in Micro-phone and Speaker. If you want to
hang up, please press key again. Switch calling or talking into handset mode by
lifting the handset under speaker mode. Press key will switch calling or talking into
headset mode.
C. Answer by headset
Keep your microphone connected with the RJ9 headset jack, when there is an incoming call,
press and talk with the caller. If you want to hang up, please press again.
Pressing can change calling or talking into speaker mode, and lifting the handset
switches to handset mode.

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2.2、Make Calls
A. Use the handset
Pickup the handset, the LCD will show the current lines (user is able to switch from line1 to
line6 by pressing the line key beside the LCD). Press soft key "Send" to dial the number.
When you hear the tones of “du~~du~~” and the phone number your dialed is being
displayed on the LCD, the phone at the side of being called should be ringing. If the called
party answers this calling, the call is established and the calling timer is started immediately.
B. Use the speaker
Press key, the LCD will show the current lines (user is able to switch from line1 to
line6 by pressing the line key beside the LCD). Input the phone number and press soft key
"Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number
your dialed is being displayed on the LCD, the phone at the side of being called should be
ringing. If the called party answers this calling, the call is established and the calling timer is
started immediately.
C. Use the headset
Press Key, the LCD will show the current lines (user is able to switch from line1 to
line6 by pressing the line key beside the LCD). Input the phone number and press soft key
"Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number
your dialed is being displayed on the LCD, the phone at the side of being called should be
ringing. If the called party answers this calling, the call is established and the calling timer is
started immediately.
D. Dial from phone book
1. Press key to enter the menu and choose “Directory” option. Press "Enter" soft
key and then find the contact person by navigation keys. When the certain contact person
is highlighted, press "Dial" or just pick up the handset to call this number.
2. Pick up the handset, press "Directory" soft key, then find the contact person and press
"Dial" soft key.

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3. Pick up the handset, press and enter “Directory”, then find the contact person and
press “Dial” soft key.
E. Dial from call history
1. Press key to enter the menu and choose “History” option, then select one of call
history entry, and press "Dial" soft key or pickup the handset to call this number.
2. Pickup the handset, press "History” soft key, then select one of call history entry, and
press "Dial" soft key to call this number.
3. Pickup the handset, press and enter “Call History” ,then select one of call history
entry, and press "Dial" soft key to call this number.
2.3、Pre-dial
It’s a method to dial a phone number immediacy at standby mode.
The method is as below：
A、Dial-up the phone number at standby mode
B、Press soft key "Dial"or Pick up the handset or Press or to send out the
number.
2.4、 Multiple line dial-up
A68(W) supports 6 SIP lines. That means user can register 6 different sip accounts
simultaneity. User is able to choose line1, line2, line 3 , line 4, line 5 or line 6 by pressing
corresponding line key. Line1 or the 1st Line registered successfully under idle is the priority to
pick up the calls.
A68(W) maximum supports 24 concurrent calls, that means24 calls can be setup on each of
single line, but the total number of concurrent calls on all lines can not more than 24. When
there is an incoming call to another line, LCD will show the incoming phone number and line

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LED will be blinking in green. User is able to press the corresponding line key or press soft key
"Hold" the current line on which you’re talking then press “Answer” to receive the incoming
call from another line.
Pick up a new incoming call while on calling: When a new incoming call happened on the being
occupied line, press the key or to check details of the new incoming call, and press
the soft key “Answer”on GUI to pick up the new call. The current calling will be hold after the
new call picked up. When a new incoming call happened on another idle line, the source phone
number of new incoming callwill be displayed on the Screen and the LED of corresponding line
key will be fast blinking (Green), Press the corresponding line key to pick up the new call, Or
Press the soft key “Hold” to hold the current call and then press “Answer” key to pick up the
new call.
Make a new call while on calling: To make a new call on a being occupied line, Press the key
“Hold”, then input the destination phone number and press the key “Dial”, or Press the soft
key “New”, then input the destination phone number and press the key “Dial”. To make a new
call on an idle line, press the corresponding line key, input the destination phone number and
press the key “Dial”.
2.5、Call Hold
The current calling will be hold by pressing soft key “Hold” or ,and the held call will
be resumed after pressing soft key “Resume” or or the corresponding line key. Even
on 3-way conference calling, the conference will be held after pressing “Hold” key, and be
resumed to 3-way conference after pressing “Hold” Key again. Remember the conversation is
still on hold without being ended even if hung up under the status of hold.
2.6、Call Transfer
1. Attended call transfer
The attended transfer allows user to call a third-party before transferring the calling.

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While calling, press the "Transfer" soft key to hold the current call and dial the target number
you want to transfer to on the activated line and press “Send” soft key to call that number.
After the target party answers the call, press "Transfer" soft key again to complete the
transfer.
If the target number has been setup in the current BLF list, and you have already finished the
necessary setup on Webpage of A68(W), there is an easier way to complete the attend
transfer. While calling, press the corresponding BLF key of the target numberand then press
the "Transfer" soft key, the attend transfer will be achieved.
Setup BLF list with attend transfer functions on Webpage:
“Phone”→“Features”→”Transer Settings”→”Transfer Mode via DSS Key (Attend
Transfer”
2. Blind call transfer
The blind transfer allows user to transfer a call without speaking to the third party. On the user
side, the call will be ended as soon as the target phone number is dialed.
Operating steps: Press “More” soft key to get more option, then press “Bxfer” soft key, input
the transfer target number and press “Send” soft key.
If the target number has been setup in the current BLF list, and you have already finished the
necessary setup on Webpage of A68(W), there is an easier way to complete the Blind transfer.
While calling, press the corresponding BLF key of the target number, the blind transfer will be
achieved.
Setup BLF list with blind transfer functions on Webpage:
“Phone”→“Features”→”Transer Settings”→”Transfer Mode via DSS Key (Blind
Transfer”
2.7、Mute calls

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The input audio will be not transmitted to peer phone after pressing key, and the
phone will be muted even switched among different modes of speaker, handset and headset.
To un-mute, just press key again.
2.8、3-Way Conference
1. While on calling, press the soft key “Conf”, input the 3rd party’s phone number and then
press the softkey “Dial” or press the soft key “Conf” and press the corresponding BLF key
to invite the 3rd party to join a conference call.
2. After the third party answers the call, pressing "Conf" key again to establish the 3-way
conference
3. The initiator of 3-way conference can press the soft key "Hold" to hold the conversation
with other two parties, and press “Resume” to back to 3-way conference.
4. If the initiator hangs up the call or press the soft key “End Conf”, the conference will be
ended and the calling between the other two parties will be hung up as well.
5. The initiator of 3-way conference can press the soft key"Split"to separate the conference
call, and the calling between initiator and the other two parties are still active but under the
status of Call hold.
6. After split the 3-way conference, press the soft key “More” and then press the softkey
“Join” to resume the 3-way conference or press the softkey “Conf“ to setup a new 3-way
conference call.
2.9、Hang up the phone
1. Softkey hang up
While on calling, press the softkey “End Call” to hang up.
2. Handset hang up
Put back the handset at handset mode, the current calling will be hung up.
3. Speaker hang up

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Press key at speaker model, the current calling will be hung up.
4. Headset Hang up
Press key at headset model, the current calling will be hung up.
5. Hang up one line call
Press the hook to hang up the current calling when 2 calls happened simultaneously.
2.10、Voicemail
A68(W) has a key for entering voicemail box and indicating new voicemail. Press
key to enter the menu to configure voicemail number if you have never configured it
previously. Otherwise, the voicemail number will be called after pressing it.
3、Keypad and GUI
3.1、Keypad
Description of the keys and Screen

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Item
Name or Icon
Descrip
tion
1 Line Key and Status
Indicator
Programmable keys with built-in Red/Green dual-color
LED lights to indicate different status of each line,
 Green on always——the current line is being occupied
 Green fast blinking——A new incoming call on the
current line
 Red on always——The remote end of SLA is busy
 Green slow blinking—Calling on the current line has
been hold by the remote end
 Red slow blinking —— Calling on the current line has
been hold by local end.
2
Enter/Quit Menu
Access & Manage the Voicemail
Mute
Make a call or answer a call on headset