Axor Citterio 27831 Series Installation guide

Citterio
27831XXX
Installation Instructions / Warranty
Terrano
27834XXX
Carlton
Phoenix
27835XXX

2
Axor Citterio Wallbar Set
27831XXX
Axor Terrano Wallbar Set
27834XXX
Axor Carlton / Phoenix Wallbar Set
27835XXX
This wallbar set contains the wallbar and a 63” Techniflex handshower hose. It is compatible with
any Hansgrohe handshower.
27831XXX 27834XXX 27835XXX

3
Axor Citterio Wallbar Installation
Mark the positions for the screw holes (1). The center
of the top hole should be 36” from the center of the
bottom hole.
Drill the holes with a 6 mm bit suitable for the wall
surface (2).
Install the anchors. Seal the wall around the anchors
with waterproof sealant.
Install the mounting pieces with the screws and metal
washers.
Place the wallbar over the mounting pieces (1).
Tighten the set screws with a 3 mm Allen wrench (2).

4
Axor Terrano / Carlton / Phoenix Wallbar Installation
Mark the positions of the screw holes, using the holes on
the mounting pieces as a template. When positioning the
support element on the wall, make sure that the notch is at
the bottom.
Put the support elements in a safe place. Drill the holes
using a 6mm bit suitable for the wall surface.

5
Install the anchors. Seal the wall around the anchors with
waterproof sealant.
Screw the support elements to the wall with the screws.
Note: the gold deco-rings shown in the diagram are
included only with Carlton model 27835090 (chrome
with gold accents). They are not used with other models.
Position the wallbar over the support elements. Press the
bar firmly into place.
Deco ring
Wallbar removal:
Insert a small tool, such as an Allen wrench, through the hole
in each escutcheon. Push upward against the retaining pin
very firmly (1). Pull “out” on the end of the wallbar (2).

6
Slider Adjustment
To adjust the resistance of the slider, use a screwdriver to turn the adjustment screw on the back of
the slider. Turning the screw clockwise makes the slider harder to move, counter-clockwise makes
it easier.
Vertical adjustment
Angle adjustment
To change the resistance of the angle adjustment of the
handshower holder, use a 3 mm Allen wrench to turn the
adjustment screw on the bottom of the slider. Turning
it clockwise makes it harder to move, counter-clockwise
makes it easier.
harder
harder
easier
easier

7
Install the handshower (not included)
Remove the protective cap from the handshower.
Place a black rubber hose washer in the shorter hose
end connection. Screw this end to the wall supply
(not included).
Place the screen washer in the longer hose end
connection. Screw this end of the hose to the
handshower.
Place the handshower and hose in the handshower
holder on the slider.

8
Replacement Parts 27831XXX
2
3
7
1
4
5
6
1 mounting set 40916000
2 slider 96505XXX
3 mounting piece 97597000
4 cylinder screw 97661000
5 set screw 97660000
6 wall support 97696XXX
7 hose 28276XXX
Replacement Parts 27834XXX
1 mounting set 96179000
2 support element 96341000
3 hexagon screw 97661000
4 pin 97546000
5 slider 96505XXX
6 hose 28276XXX
1
2
3
4
5
6

9
Replacement Parts 27835XXX
1 mounting set 96179000
2 slider 96505XXX
3 support element 96341000
4 pin 97546000
5 hexagon screw 97661000
6 hose 28276XXX
1
2
3
4
5
6

10
Cleaning Recommendation for Hansgrohe Products
Modern faucetry and shower products utilize a combination of materials to comply with the needs of the
market with regard to design and functionality.
To avoid damage, it is necessary to use some caution when cleaning. Damage caused by improper treatment
is not covered under the Hansgrohe warranty.
Cleaning Materials for Faucets and Showers
•To remove lime scale, use only products made specifically for that purpose. Always follow the
manufacturer’s instructions when using.
•Do not use cleaners that contain hydrochloric, formic, acetic, or phosphoric acids, as these will cause
considerable damage to finishes and to plastic components.
•Never mix cleaning materials.
•Never use cleaners containing abrasives. Do not use abrasive cleaning cloths, pads, or sponges.
Cleaning Procedures
•Clean your faucets and shower products as and when required. Regular cleaning will prevent scale
buildup and water spotting.
•Follow the label instructions. Do not allow any cleaner to remain on the product for longer than
necessary.
•When using spray cleaners, spray first onto a sponge or cloth – do not spray directly onto the product.
•After cleaning, rinse thoroughly with clear water to remove any cleaner residue.
Important
•Soap and shampoo residue can also cause damage to the product. Rinse well with clean water after use.
•If the surface is already damaged, harsh cleaning materials will cause further damage.
Limited Lifetime Consumer Warranty
This product has been manufactured and tested to the highest quality standards by Hansgrohe, Inc. (“Hansgrohe”). This warranty is limited to
Hansgrohe products which are purchased by a consumer in the United States after March 1, 1996, and installed in either the United States or
Canada.
WHO IS COVERED BY THE WARRANTY
This warranty extends to the original consumer purchaser only. This warranty is non-transferable.
WHAT IS COVERED BY THE WARRANTY
This warranty covers only your Hansgrohe manufactured product. Hansgrohe warrants this product against defects in material or workmanship
as follows: Hansgrohe will repair at no charge for parts only or, at its option, replace any product or part of the product that proves defective
because of improper workmanship and/or material, under normal installation, use, service and maintenance. If Hansgrohe is unable to provide a
replacement and repair is not practical or cannot be timely made, Hansgrohe may elect to refund the purchase price in exchange for the return of
the product.
LENGTH OF WARRANTY
Replacement or repaired parts of products will be covered for the term of this warranty as stated in the following two sentences. If you are a
consumer who purchased the product for use primarily for personal, family, or household purposes, this warranty extends for as long as you
own the product and the home in which the product is originally installed. If you purchased the product for use primarily for any other purpose,
including, without limitation, a commercial purpose, this warranty extends only (i) for 1 year, with respect to Hansgrohe and Commercial products,
and (ii) for 5 years, with respect to AXOR products.

11
THIS WARRANTY DOES NOT COVER, AND HANSGROHE WILL NOT PAY FOR:
A. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from (1) normal wear and tear, improper installation, improper maintenance, misuse, abuse,
negligence, accident or alteration, or (2) the use of abrasive or caustic cleaning agents or “no-rinse” cleaning products, or the use of the
product in any manner contrary to the product instructions. (3) Conditions in the home such as excessive water pressure or corrosion.
C. Labor or other expenses for the disconnection, deinstallation, or return of the product for warranty service, or for installation or reinstallation
of the product (including but not limited to proper packaging and shipping costs), or for installation or reinstallation of the product.
D. Accessories, connected materials and products, or related products not manufactured by Hansgrohe.
TO OBTAIN WARRANTY PARTS OR INFORMATION
Contact your Hansgrohe retailer, or contact Technical Service at:
Hansgrohe Inc.
1492 Bluegrass Lakes Parkway
Alpharetta GA 30004
Toll-free [phone].
In requesting warranty service, you will need to provide
1. The sales receipt or other evidence of the date and place of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage prepaid and carefully packed and insured, to Hansgrohe Inc. 1492 Bluegrass Lakes
Parkway, Alpharetta, Georgia 30004, Attention: Technical Service, if required by Hansgrohe.
When warranty service is completed, any repaired or replacement product or part will be returned to you postage prepaid.
EXCLUSIONS AND LIMITATIONS
REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS WARRANTY IS
THE EXCLUSIVE REMEDY OF THE PURCHASER. HANSGROHE NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO CREATE FOR IT ANY
OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT.
HANSGROHE SHALL NOT BE LIABLE TO PURCHASER OR ANY PERSON FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES,
ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING MERCHANTABILITY).
Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to
you. This warranty gives you specific legal rights, and you may have other rights which vary from State to State. You may be required by law to
give us a reasonable opportunity to correct or cure any failure to comply before you can bring any action in court against us under the Magnuson-
Moss Warranty Act.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully inspect your Hansgrohe product for any damage or visible defect. Prior to installing, always
carefully study the enclosed instructions on the proper installation and the care and maintenance of the product. If you have questions at any time
about the use, installation, or performance of your Hansgrohe product, or this warranty, please call or write to us or call us toll-free at 800 334

Hansgrohe, Inc. •1490 Bluegrass Lakes Parkway •Alpharetta, GA 30004
Tel. [phone] •Fax [phone]
www.hansgrohe-USA.com
US - Installation Instructions •Part No. 90403301 •Revised 07/2006