BT Falcon Mk 2 User manual

BT Falcon Mk 2 IP Phone
User Guide
IT • communications • support
Bringing it all together

Features:
• 6-Line LCD display
• Integrated 2 port 10/100 Ethernet switch
• Phone services:
Call Forward, Call Transfer, Call Hold, Redial
Group listening, Handsfree
Speed dial, Conference call
Phone Book, Call logs
Caller Display
• Headset port (refer to compatible headsets section)
• Multiple power options: power over Ethernet 802.3af
and external power supply adapter.
Welcome…
to your BT Falcon Mk 2 IP Phone

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 3
This User Guide provides you with all the
information you need to get the most from
your phone. You must first set up your phone
before you can use it. This doesn’t take long
as it is easy to do. Just follow the simple
instructions on the next few pages.
Need help?
If you have any problems setting up or using your BT Falcon
IP Phone, contact the Helpline on 0800 169 1146 or go to
www.bt.com/business/broadbandvoice
Emergency Calls – important information please note
Access to Emergency Services is provided but calls including
emergency calls to 999 or 112, made via the BT Broadband
Voice service may not work in the event of power or broadband
connection failure. These failures may be caused by reasons
outside our control. Location information, provided to the
emergency services, is limited to the location details associated
with your primary Business PSTN billing address, this may not be
where the call was originated.
Got everything?
• BT Falcon Mk 2 IP
telephone
• Handset
• Handset cord
• Ethernet cable
• Mains power adapter
• Desk mounting plinth.

4
In this guide
4
Getting started
Setting up .....................................................6
Connecting the handset ................................6
Connecting the headset ................................6
Connect stand ...............................................6
Power ...........................................................7
Connecting to the network ............................7
Provisioning .................................................8
Getting to know your phone
Buttons ........................................................9
LCD screen ..................................................10
Soft keys .....................................................11
Indicator definitions .................................... 14
Entering characters .....................................15
Display in idle mode ....................................16
Display during a call ....................................16
Using the phone
Switch from one mode to another ................ 17
Secrecy .......................................................18
Make a call ..................................................18
Make a call using handsfree .........................18
Making a call with the headset .....................18
Entering details into the Phone Book ...........19
Making a call using the Phone Book .............20
Making a call to one of the last 30 numbers
you called or received ..................................20
Programming F1 to F10 Function Keys ........21
Making a call using Short Code dialling
(Speed dialling) ...........................................21
Receiving calls ............................................22
Reject a call .................................................22
Missed calls .................................................23
Hold and Retrieve a call ................................24
Call Transfer .................................................25
3-Way Conference Call .................................26
Dropping one participant
from the Conference Call ..............................26
Option Menu ...............................................27
Dial Subscribe ..............................................27
Call Waiting .................................................27
Auto Answer ................................................28
Auto Reject .................................................29
Auto Stop ....................................................29
Do Not Disturb ............................................30
Phone Lock. ................................................31
Reboot ........................................................32
Calling features ............................................32
Selfcare .......................................................32
Webcare ......................................................33

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 5
Personal settings
Setting the volume ......................................34
Mute ...........................................................34
Changing the ring tone ................................34
Config menu list...........................................35
Changing the date format.............................36
Changing the time format ............................36
Changing the language ................................36
Changing the key beep (key echo) .................37
Turning the alarm on/off ..............................37
Setting the alarm time..................................37
Setting the alarm periodicity ........................38
Setting the alarm tone .................................38
Setting the contrast .....................................38
Changing the PIN (password setting) .............39
Setting the password to lock the phone .........39
Setting new shortcuts ..................................40
Programming the memory keys F1 – F10 ......40
Viewing the status of the BT Falcon IP Phone .40
General information
Headset Compatibility ..................................41
Safety information .......................................41
Cleaning ......................................................41
Environmental .............................................41
Product disposal instructions ........................42
Guarantee ..................................................42

6
Getting started
1. Connecting the handset
Connect one end of the handset
cord into the handset and the
other end into the socket at the
back of your BT Falcon IP Phone
marked with .
Place the handset in the cradle
on the telephone.
Setting up
2. Connecting the headset
If you use a headset, connect
the plug (RJ-45 connector)
of your headset into the port
at the back of the telephone
marked with .
Press the button to
activate the headset mode.
3. Connect stand
Attach the stand to
the underneath of the
telephone by inserting
the short tabs into the
smaller holes at the back
first and then inserting the
longer tabs into the larger,
front holes.

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 7
4. Power
Plug the power lead into the socket labelled
DC at the back of the telephone. Plug the
other end into the mains socket and switch
on. If your network supports power over
Ethernet (PoE) your BT Falcon IP Phone
can be powered from a powered Ethernet
switch via the Ethernet cable. In this case
the mains power adapter is not required.
5. Connecting to the network
Ensure your router has power and an internet
connection. Connect the Ethernet cable
into the socket labelled LAN at the back of
the telephone and plug the other end into
the Ethernet port of the router or Ethernet
switch as appropriate.
You can connect a network device to the
Ethernet port, labelled PC, of your BT
Falcon IP Phone.

8
6. Provisioning
When the power and Ethernet connections
are made to your BT Falcon IP Phone it will
automatically connect to the BT Business
VoIP service. The lights on the phone will
flash and the display will show...
Your BT Falcon IP Phone is registering with
the BT Business VoIP service, which may take
several minutes.
Setting up
You are now ready to make calls using your BT Falcon IP Phone
Oct 01 09:00am
Config
Provisioning…
Please Wait…
Admin Option
ct 09
Provisi ning
Pl
Edit
M sed al Log
a e Call og
D l te Al g
Se ect lay
09:00
Oct 01 09:00am
CallLog
Pr i i
Broadband Voice
Telephone Number
Getting started
When completed successfully the phone will
display the idle screen.

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 9
Buttons
Getting to know your phone
Dialling pad: Press the
dial pad buttons to
dial a number. Dial pad
buttons work exactly like
those on your existing
telephone. In the editing
mode, it can be used to
input characters
LCD screen: Displays information
about the phone settings, such as
the number dialling out or calling
in, date, time, calls status, call
duration, timer etc. It is a 6-lines
of 20 characters LCD screen
0
8 9
5
2
6
3
7
4
1
TUV
JKL
ABC DEF
MNO
WX
YZ
PQ
RS
GHI
F1
F2
F3
F4
F5
F6
F7
F8
F9
F10
OK C
ENU
3 soft keys: Activate the
features described by
the text message directly
above on the LCD screen
Navigation: Use to browse
the setting options, display
the last 30 called numbers
in standby mode and
to navigate the soft key
options in editing mode
Menu: Enables menu access
Confirmation key
Speaker: Activates/disables handsfree
or group-listening function and
switches the microphone on/off
Handset: Makes and
receives calls
Phone Book: Enables you
to access the Phone Book
and view the names and
numbers the user wants
to dial
Headset: Activates
headset mode during a call
Volume + / –: Adjusts the
volume of the handset,
headset, speaker phone,
ringer phone
Clear: Clear characters
in editing mode or exit
to standby display (long
click) or return back to the
previous page
Mute: Activates/
deactivates mute function
Redial: Calls the last
number dialled
Memory keys (F1 – F10):
Are used as speed dial keys

10
LCD screen
main display
LCD screen
Displays information about the phone settings, such as the number dialling out or calling in, date, time,
calls status, call duration, timer etc. It is a 6-lines of 20 characters LCD screen.
Dialling pad
Press the dial pad buttons to dial a number. Dial pad buttons work exactly like those on your existing
telephone. In the editing mode, it can be used to input characters.
Oct 01 09:00am
Date Time Information icons
Phone unlock
SIP registration
status not OK
SIP registration
status OK
Network
status OK
Network status
not OK
Soft key information
Press the left or right scroll function
keys to see additional soft key options
Getting to know your phone

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 11
Soft keys
Soft Key Brief Description
A>a>1 Input mode switch in edit state
Active Activate option/service
Admin Enter to administration sub-menu
Answer Answer an incoming call
Anym Shortcut to “Anonymous”
Autoan Shortcut to “Auto Answer”
Back Return to previous menu
CallLog Shortcut to Call log
Cancel Cancel an action or exit to previous menu without applying changes
CBack Perform Callback function
CBlock Shortcut to “Call Block”
CFwd Shortcut to “Call Forwarding”
CidDis Shortcut to “Number Display”
Change Change phone password
Config Create a conference call. During a call/conference and another call is coming,
pressing the soft key will join a conference
DelChr Delete character in edit mode
Delete Delete specific entry

12
Soft Key Brief Description
Detail Show detailed information
Dial Dial an entered phone number
DNDst Do Not Disturb
Down Contrast adjustment
Dsub Shortcut to “Dial Subscriber”
EndCall Terminate active call
Edit Edit parameter content
Exit Return to previous menu
Format Change display format of specific parameter, such like Date and Time etc.
Hold Hold current active line
Join Join several connected calls to create a conference call
Lock Shortcut to lock phone
Mail Dial to voice mail server
MsCall Shortcut to missed call list
NewCall Make a new call
OFF Set specific service OFF
OK Confirm setting
ON Set specific service ON
Option Shortcut to phone services
Getting to know your phone

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 13
Soft Key Brief Description
Park Store a call using Call Park
PhBook Shortcut to Phone Book
PickUp Answer a call on another phone
Play Play music or melody
Reject Reject a call
Remove Remove a conference participant
Resume Resume to original call from call transfer
RtPark Retrieve Park
Save Save the chosen setting
Select Select current item on the screen
Stop Stop music or melody
Transf Transfer a call
TrMail Transfer call to voice mail system
UnHold Unhold a held line
Up Contrast adjustment
User Enter to user sub-menu
View Show details when data item content is more than LCD can display in one line

14
LED Indicator Condition Colour Status
Speaker Default
During FW boot
Loudspeaker is activated during a call
Blue Off
On
On
Voice Mail Default
During FW boot
Voice Mail
Blue Off
On
Blinking
Headset Default
During FW boot
Headset or Headset group-listening mode is
activated during call
Blue Off
On
On
Mute Default
During FW boot
Mute is active
Blue Off
On
On
Feature keys Default
During FW boot
Used for speed dial keys in standby mode
Line appearance: standby mode
Line appearance: a call is incoming
Line appearance: is active
Line appearance: hold or remote hold
Blue Off
On
Off
Off
Fast blinking
On
Slow blinking
Getting to know your phone
Indicator definitions

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 15
Entering characters
You can enter characters on the BT Falcon IP Phone by using the numerical keypad, in the same way
as when text messaging on a mobile phone. Below are listed the keys of the numerical keypad and
opposite them the letters and characters that they enter.
Key Lower Case Upper Case
11 . , = + - & ^ |
2a b c 2 à á å ã â ç A B C 2 Ã Ä Å Æ
3d e f 3 è é ê ë D E F 3 É
4g h i 4 ì í î ï G H I 4
5j k l 5 J K L 5
6m n o 6 ñ ò ó ô õ ö ø M N O 6 Ñ Ø
7p q r s 7 P Q R S 7
8t u v 8 ù ú û T U V 8 Ü
9w x y z 9 ÿ W X Y Z 9
00 Space @ % ( ) [ ] < >
** # ? ! : ; ' “ _ /
##

16
Display in idle mode
Display during a call
Oct 01 09:00am
CallLog
Lock
DNDst
Broadband Voice
Telephone Number
Oct 01 09:00am
Hold
Number/Name
Status Call timer
Transf Conf
CallLog PhBook EndCall
NewCall
llL g
L k
DND
B db d ic
l h N b
Getting to know your phone
Soft key option 1
Soft key option 1
Soft key option 2
Soft key option 2
Soft key option 3
Soft key option 3

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 17
Using the phone
Switching from one mode to another
Telephone handset Handsfree Headset
Telephone
handset 1. Press the key
2. Replace the telephone
handset
Press the key
Handsfree Pick up the telephone
handset Press the key
Headset Pick up the telephone
handset 1. Press the key
2. Press the key
There are five communications modes:
Handset mode – pick up handset and speak
Handsfree mode – press
Headset mode – press
Handset and Group listening – pick up handset and press
Headset and Group listening – press and .

18
Secrecy
At any time you can press to prevent the caller hearing you.
Make a call
Lift handset, listen for dial tone and key in number using dialling pad.
Or enter the number using the dialling pad and then lift the handset.
Make a call using handsfree
Press handsfree function key , listen for dial tone and key in number using dialling pad.
Or enter number using the dialling pad and press .
Making a call with the headset
Press , listen for the dial tone and key in the number using the dialling pad.
Or enter the number using the dialling pad and press .
Using the phone

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 19
To enter a space press the 0 key twice
1. Press the function key
2. Use scroll function key to go to soft key option 2
3. Press soft key
Add
DN
4. Press soft key
Edit
5. Enter name (alphanumeric 20 characters max length) and press OK
6. Use scroll function key to move down onto
09 0 m Oct 0
n ow p
<Null>
line
7. Press soft key
Edit
0
ed Ca
g
Pl ase W it
1
0
8. Enter telephone number (numeric length 24 characters max length) and press OK .
Entering details into the Phone Book
Oct 01 09:00am
View Dial Delete
Add Back
Soft key option 1
Soft key option 2

20
9 Use scroll function key to move down onto Default line
10. Press the soft key
Edit
n …
lea e W it
to change the ring tone allocated to the entry
11. Use scroll function key or to choose a ring tone and
press
0 0am
S ve
Play
E i
e g
S l
O 00am
to hear a sample
12. Press soft key
e P ay
O t 01 0 00am
Dia
i
Plea e Wait
Save
.
Making a call using the Phone Book
1. Press Phone Book function key
2. Use scroll function keys to search list and highlight the required name
3. As required, pick up handset, or press soft key
t Sa e Play
D led C
D e e A
Dial
P v
P ase Wait
or function key ,
or press function key .
Making a call to one of the last 30 numbers you called or received
1. Press soft key
ng…
ait
ti n
ait
ay
O t 09 00am
Di l
lea e ait…
S ve P
O
Cal Log
a d V
Tele hon Numb r
and choose from list,
Missed Call Log
,
g
Received Call Log
or
:00
M e C l o
g
Dialed Call Log
1
. Press soft key
O t 9 0am
Edit
D ale Ca l og
D l Al L g
Select
O t 0 0 0am
2. You can view the Dialled Call Log by pressing the key
3. Choose the required name/number from the list then, as required, pick up handset, or press
soft key Dial or function key , or function key .
Using the phone