BT Falcon Mk 2 User manual

BT Falcon Mk 2 IP Phone
User Guide
IT • communications • support
Bringing it all together

Features:
• 6-Line LCD display
• Integrated 2 port 10/100 Ethernet switch
• Phone services:
Call Forward, Call Transfer, Call Hold, Redial
Group listening, Handsfree
Speed dial, Conference call
Phone Book, Call logs
Caller Display
• Headset port (refer to compatible headsets section)
• Multiple power options: power over Ethernet 802.3af
and external power supply adapter.
Welcome…
to your BT Falcon Mk 2 IP Phone

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 3
This User Guide provides you with all the
information you need to get the most from
your phone. You must first set up your phone
before you can use it. This doesn’t take long
as it is easy to do. Just follow the simple
instructions on the next few pages.
Need help?
If you have any problems setting up or using your BT Falcon
IP Phone, contact the Helpline on 0800 169 1146 or go to
www.bt.com/business/broadbandvoice
Emergency Calls – important information please note
Access to Emergency Services is provided but calls including
emergency calls to 999 or 112, made via the BT Broadband
Voice service may not work in the event of power or broadband
connection failure. These failures may be caused by reasons
outside our control. Location information, provided to the
emergency services, is limited to the location details associated
with your primary Business PSTN billing address, this may not be
where the call was originated.
Got everything?
• BT Falcon Mk 2 IP
telephone
• Handset
• Handset cord
• Ethernet cable
• Mains power adapter
• Desk mounting plinth.

4
In this guide
4
Getting started
Setting up .....................................................6
Connecting the handset ................................6
Connecting the headset ................................6
Connect stand ...............................................6
Power ...........................................................7
Connecting to the network ............................7
Provisioning .................................................8
Getting to know your phone
Buttons ........................................................9
LCD screen ..................................................10
Soft keys .....................................................11
Indicator definitions .................................... 14
Entering characters .....................................15
Display in idle mode ....................................16
Display during a call ....................................16
Using the phone
Switch from one mode to another ................ 17
Secrecy .......................................................18
Make a call ..................................................18
Make a call using handsfree .........................18
Making a call with the headset .....................18
Entering details into the Phone Book ...........19
Making a call using the Phone Book .............20
Making a call to one of the last 30 numbers
you called or received ..................................20
Programming F1 to F10 Function Keys ........21
Making a call using Short Code dialling
(Speed dialling) ...........................................21
Receiving calls ............................................22
Reject a call .................................................22
Missed calls .................................................23
Hold and Retrieve a call ................................24
Call Transfer .................................................25
3-Way Conference Call .................................26
Dropping one participant
from the Conference Call ..............................26
Option Menu ...............................................27
Dial Subscribe ..............................................27
Call Waiting .................................................27
Auto Answer ................................................28
Auto Reject .................................................29
Auto Stop ....................................................29
Do Not Disturb ............................................30
Phone Lock. ................................................31
Reboot ........................................................32
Calling features ............................................32
Selfcare .......................................................32
Webcare ......................................................33

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 5
Personal settings
Setting the volume ......................................34
Mute ...........................................................34
Changing the ring tone ................................34
Config menu list...........................................35
Changing the date format.............................36
Changing the time format ............................36
Changing the language ................................36
Changing the key beep (key echo) .................37
Turning the alarm on/off ..............................37
Setting the alarm time..................................37
Setting the alarm periodicity ........................38
Setting the alarm tone .................................38
Setting the contrast .....................................38
Changing the PIN (password setting) .............39
Setting the password to lock the phone .........39
Setting new shortcuts ..................................40
Programming the memory keys F1 – F10 ......40
Viewing the status of the BT Falcon IP Phone .40
General information
Headset Compatibility ..................................41
Safety information .......................................41
Cleaning ......................................................41
Environmental .............................................41
Product disposal instructions ........................42
Guarantee ..................................................42

6
Getting started
1. Connecting the handset
Connect one end of the handset
cord into the handset and the
other end into the socket at the
back of your BT Falcon IP Phone
marked with .
Place the handset in the cradle
on the telephone.
Setting up
2. Connecting the headset
If you use a headset, connect
the plug (RJ-45 connector)
of your headset into the port
at the back of the telephone
marked with .
Press the button to
activate the headset mode.
3. Connect stand
Attach the stand to
the underneath of the
telephone by inserting
the short tabs into the
smaller holes at the back
first and then inserting the
longer tabs into the larger,
front holes.

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 7
4. Power
Plug the power lead into the socket labelled
DC at the back of the telephone. Plug the
other end into the mains socket and switch
on. If your network supports power over
Ethernet (PoE) your BT Falcon IP Phone
can be powered from a powered Ethernet
switch via the Ethernet cable. In this case
the mains power adapter is not required.
5. Connecting to the network
Ensure your router has power and an internet
connection. Connect the Ethernet cable
into the socket labelled LAN at the back of
the telephone and plug the other end into
the Ethernet port of the router or Ethernet
switch as appropriate.
You can connect a network device to the
Ethernet port, labelled PC, of your BT
Falcon IP Phone.

8
6. Provisioning
When the power and Ethernet connections
are made to your BT Falcon IP Phone it will
automatically connect to the BT Business
VoIP service. The lights on the phone will
flash and the display will show...
Your BT Falcon IP Phone is registering with
the BT Business VoIP service, which may take
several minutes.
Setting up
You are now ready to make calls using your BT Falcon IP Phone
Oct 01 09:00am
Config
Provisioning…
Please Wait…
Admin Option
ct 09
Provisi ning
Pl
Edit
M sed al Log
a e Call og
D l te Al g
Se ect lay
09:00
Oct 01 09:00am
CallLog
Pr i i
Broadband Voice
Telephone Number
Getting started
When completed successfully the phone will
display the idle screen.

If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 9
Buttons
Getting to know your phone
Dialling pad: Press the
dial pad buttons to
dial a number. Dial pad
buttons work exactly like
those on your existing
telephone. In the editing
mode, it can be used to
input characters
LCD screen: Displays information
about the phone settings, such as
the number dialling out or calling
in, date, time, calls status, call
duration, timer etc. It is a 6-lines
of 20 characters LCD screen
0
8 9
5
2
6
3
7
4
1
TUV
JKL
ABC DEF
MNO
WX
YZ
PQ
RS
GHI
F1
F2
F3
F4
F5
F6
F7
F8
F9
F10
OK C
ENU
3 soft keys: Activate the
features described by
the text message directly
above on the LCD screen
Navigation: Use to browse
the setting options, display
the last 30 called numbers
in standby mode and
to navigate the soft key
options in editing mode
Menu: Enables menu access
Confirmation key
Speaker: Activates/disables handsfree
or group-listening function and
switches the microphone on/off
Handset: Makes and
receives calls
Phone Book: Enables you
to access the Phone Book
and view the names and
numbers the user wants
to dial
Headset: Activates
headset mode during a call
Volume + / –: Adjusts the
volume of the handset,
headset, speaker phone,
ringer phone
Clear: Clear characters
in editing mode or exit
to standby display (long
click) or return back to the
previous page
Mute: Activates/
deactivates mute function
Redial: Calls the last
number dialled
Memory keys (F1 – F10):
Are used as speed dial keys

10
LCD screen
main display
LCD screen
Displays information about the phone settings, such as the number dialling out or calling in, date, time,
calls status, call duration, timer etc. It is a 6-lines of 20 characters LCD screen.
Dialling pad
Press the dial pad buttons to dial a number. Dial pad buttons work exactly like those on your existing
telephone. In the editing mode, it can be used to input characters.
Oct 01 09:00am
Date Time Information icons
Phone unlock
SIP registration
status not OK
SIP registration
status OK
Network
status OK
Network status
not OK
Soft key information
Press the left or right scroll function
keys to see additional soft key options
Getting to know your phone