BT Yealink T46U User manual

Contents
What’s in the box? 3
Let’s get started 4
Check you’re set up on Cloud Voice 7
Getting to know your phone 8
Phone display 10
Using your phone 11
Additional features 14
General information 15
2

What’s in the box?
We’re here to help you get the best out of your new phone.
Just follow the instructions below. Here’s what you should find
when you open the box.
Got everything?
• Phone stand
• Handset cord
• Ethernet cable (2m CAT5E UTP cable)
• Quick start guide
• Mains power adapter (optional)
• Wall mount bracket (optional)
• Yealink T46U IP phone and handset
Phone stand
Wall mount bracket
(optional)
Handset cord Ethernet cable Quick start guide
Power adapter
(optional) Yealink T46U IP phone and handset
3

45°40°
A B
Let’s get started
Set up your phone
Once you’ve unpacked it, turn your Yealink T46U upside down
so you can see the ports. Then slot the phone stand into one
of the slots, depending on the angle you want, or into the
optional wall mount bracket.
Desk mount method Wall mount method (optional)
4

Here’s how to connect the handset
and optional headset
Here’s how to connect a USB
flash drive
A. Upper USB port
B. Lower USB port
5

A. AC Power option
PC connection
(optional)
Power adapter
(DC 5V)
PC Internet DC5V
B. PoE (Power over Ethernet) option
PC connection
(optional)
IEEE 802.3.af compliant
PoE Hub/Switch
PC Internet DC5V
You have two options for power
and network connections, normal
AC power and Power over Ethernet
(PoE). Your system administrator will
let you know which one to use.
AC power (A)
Power over Ethernet (B)
Here’s how to connect the network
and power
6

Your phone comes with everything you need to
get set up on Cloud Voice.
Once your phone’s connected to the
network, it’ll update its firmware. This
might take some time, so please be
patient. Once it’s finished, it’ll show
this symbol:
If something has gone wrong, you’ll
see this symbol:
If this happens, just give us a call
on 0800 389 0537 and we’ll be able
to help.
Once everything is updated and
ready to go, your Cloud Voice number
will show on the screen, like this:
Check you’re set
up on Cloud Voice
7

Getting to know
your phone
Phone features and keys
1Screen
2 Power indicator
3Line keys
4Headset key
5Mute key
6Message key
7 Hold key
8Redial key
9 Transfer key
10 Speakerphone key
11 Volume key
12 Keypad
13 Speaker
14
Arrows: scroll display information
OK: confirm action
X: cancel action
15 Hook switch tab
16 Hook switch
17 Soft keys
1
1 2 3
OK
654
7 8 9
#0
*
HEADSET
MESSAGE
REDIAL TRANSFER
HOLD
MUTE
2
11
3
17
14
12
13
16
15
5
4
10
7
6
8
9
8

Understanding the icons on the T46U
Icon Description Icon Description Icon Description
Wired network is unavailable Multi-lingual lowercase letters input mode Placed calls
Wired network is unreachable Multi-lingual uppercase letters input mode Missed calls
Wi-Fi connection is successful Alphanumeric input mode Forwarded call
Wi-Fi connection is unreachable Numeric input mode Always forward
Wi-Fi connection has failed Multi-lingual uppercase and lowercase letters
input mode Busy forward
Bluetooth mode is on Voice mail No answer forward
Bluetooth headset is both paired and connected Text message Direct pick up
Bluetooth-enabled mobile phone is both
paired and connected Auto Answer Group pick up
Registered successfully Do Not Disturb Transfer
Registration failed Phone warning Recall
Registering Call hold Conference
Call forward is enabled on this line Phone muted Speed dial
Hands-free speakerphone mode Ringer volume is 0 Directory
Handset mode Phone lock Hot desking
Headset mode Received calls Phone lock
9

Idle status
The idle screen displays your extension number, the time
and date, and the functions of the four soft keys.
Time and date
Cloud Voice automatically sets time and date, but you can
easily change the format in phone preferences, found in
basic settings which you can access via the Menu soft key.
Phone status
You can view your phone status using either the phone user
screen or web user screen. In phone status you can see:
• Network details (Pv4 status, IP address mode, MAC
address, LAN type, LAN IP and LAN mask).
• Phone details (device model, hardware version, firmware
version and product ID).
• Account details (register status of your SIP accounts).
To view your phone status using the phone user screen:
• Press the button or press Menu › Status.
• Press or arrows to scroll through the list and
view specific information.
Phone display
10

Using your phone
Making calls
You can use your Yealink T46U like
a regular phone to make calls, in
various ways:
• Make a call from the keypad.
• Make multiple calls.
• Redial a number.
• Make an international call.
• Make a call from your Call History.
• Make a call from the Directory.
• Switching between Handset,
Speakerphone and Headset Modes.
Make a call from the keypad
Using the keypad, you can enter a
number to make a call, and displays
a list of previously placed calls or
contacts in your directory. You can
also select the contact you want to
call from the search list, the placed
call list or from your Directory.
Do one of the following:
• Start typing a phone number.
• Press the desired line key.
• Pick up the handset, press the
Speakerphone key or the
Headset key .
Enter a number or select a contact,
then select Send.
The phone will show the contact in
your Directory regardless of whether
you’ve dialled in local format or
international format.
Make multiple calls
When you are already in a call, you can
put it on hold and make a new call.
Do one of the following:
• Press a line key. The active call is
placed on hold.
• Press the key or Hold to place
the original call on hold.
• Select New Call.
Enter a number or select a contact,
then select Send, OR:
• Press the key or Hold to place the
original call on hold.
• Enter a number or select a contact.
• Select New Call.
Redial a number
The phone keeps a record of all the
calls you’ve made. To recall a contact
you recently called:
• Press the key.
• Highlight the call you want to
return, and select Send.
Make an international call
You can make calls to international
numbers on your phone.
• Press and hold digit key 0 on the
phone keypad until the plus sign
(+) appears.
• Enter the phone number with the
country code.
• Select Send.
Make a call from your call history
You can make calls to contacts from
your History list, which contains calls
that were recently placed, answered,
missed, or forwarded.
• Press History or navigate to
Menu->History.
• Select the relevant call list.
• Highlight a contact, and select
Send.
Make a call from the directory
You can make a call to a contact
directly from your directory.
• Select Phonebook or navigate to
Menu->Directory->Phonebook.
• Highlight the contact you want to
call, and select Send.
Switching between Handset,
Speakerphone and Headset
modes
You can choose your desired mode
before making a call, or alternate
between Speakerphone, Headset
and Handset modes during a call.
When using the speakerphone or the
headset, the LED indicator glows green.
• During the call, pick up
the handset, and press the
Speakerphone key , or the
Headset key .
• For example, if you're using the
handset, press the Headset
key to switch to the headset, or
press the Speakerphone
key to switch to the speakerphone.
11

Answering calls
When you receive an incoming call,
the phone rings and the screen
displays the caller’s information.
You can choose to answer the
incoming call in the following ways:
• By picking up the handset.
• By pressing the Speakerphone
key.
• By pressing the Headset key.
• By pressing Answer, or the line
key that has the flashing green
LED indicator.
Transferring calls
You can transfer a call to another
person in one of the three ways.
• Blind Transfer: transfer a call
directly to another party
without consulting.
• Semi-Attended Transfer:
transfer a call when the target
phone is ringing.
• Attended Transfer: transfer a call
having spoken to the recipient first.
To perform a blind transfer
• Press the Tran soft key during a call.
• Enter the number you want to
transfer the call to.
• Press the Tran soft key to
complete the transfer.
The call will then be connected to the
number you’re transferring it to.
To perform a semi-attended
transfer
• Press the Tran soft key during a call.
• Then either:
• Enter the number you want to
transfer the call to.
• Press the Directory soft key to
find the number of directory or
History.
• Press or to dial out.
• Press the Tran soft key to
complete the transfer when you
hear the target phone ringing.
To perform an attended transfer
• Press the Tran soft key during a call.
• Either enter the number you want
to transfer the call to, or press
the Directory soft key to find the
number from directory or history.
• Press or to dial out.
• After the person answers the
call, press the Tran soft key to
complete the transfer.
• If you’re using a handset, complete
the transfer by hanging it up. You
can cancel a transfer before the
call’s connected by pressing the
Cancel soft key.
Ending calls
There are three ways to end a call:
• If you’re using the handset, press
the Cancel soft key or hang up the
handset.
• If you’re using the headset, press
the Cancel soft key.
• If you’re using the speakerphone,
press or the Cancel soft key.
Conference calls
To set up a conference call:
• Dial the first person then press the
Conf soft key; they’ll be put on hold.
• Dial the number of the next person
you want to join the call and press
,, or the Send soft key.
• When they answer, press the Conf
soft key again.
• Repeat the process until everyone
has joined the conference call.
During your conference call, you can:
• Press the Hold soft key to place
the conference call on hold.
• Press the Split soft key to split the
call into two individual calls.
• Press the New Call soft key to
make a new call.
• Press the Back soft key to return to
the previous screen.
• Press the Mute key to mute
the call.
• Press the Cancel soft key to end
the call.
12

Do Not Disturb (DND)
To switch on Do Not Disturb, press the DND soft key
when the phone’s idle. The DND icon on the phone
screen shows that it’s in operation.
DND rejects incoming calls automatically; when
they’re rejected, ‘n Missed Call(s)’ (with ‘n’
indicating the number of calls missed) will show on
the phone display.
History
To view your call history, press the History soft key.
The phone screen will show all your call records.
To look for a specific call:
• Press or to switch between All, Placed,
Received, Missed and Forwarded call lists.
• Press or to select the call you want.
• Press the Option soft key, and then select Detail
from the prompt list. The details of the call
you’ve selected will appear on the screen.
To make a call to a number on your call history list:
• Press the History soft key.
• Press or to switch between All, Placed,
Received, Missed and Forwarded call lists.
• Press or to select the call you want.
• Press the Send soft key.
Contact directory
Your contact directory is managed by Cloud Voice.
Take a look at the user feature guide to find out more.
You can search for a contact in the corporate
directory, or simply dial a contact number from it.
To access your corporate directory, press the
Directory soft key. Select the contact group you’re
looking for, and then press the Enter soft key. Your
corporate contact list will appear on the screen.
Press the Back soft key at any time to go back to the
previous screen.
To search for a contact in your corporate directory,
press the Directory soft key. Select the contact
group you’re looking for, and then press the Enter
soft key. Then press the Search soft key.
Enter a few continuous characters of the contact
name or continuous numbers of the contact number
using the keypad. The contact that matches the
characters entered will appear on the screen.
Press the Send soft key to call the contact.
Voicemail
When you get a new voicemail your phone will play
an alert tone, and its power indicator LED will flash
red slowly. The phone screen will also display a
prompt message and show an icon.
Press the Mail key or the Connect soft key to
dial the voicemail access code. Follow the voice
instructions to listen to your voicemail.
13

Additional Features
You can use your Yealink T46U phone with an RJ9 headset,
USB headset, wireless headset adapter, Bluetooth dongle
or Wi-Fi dongle as accessories. Please refer to the user
guides of each accessory for details.
Headset
To use a headset:
• RJ9 headset: connect an RJ9 headset to the
headset port of your phone.
• USB headset: connect a USB headset to the USB
port of your phone.
• Wireless headset via adapter: connect a Yealink
wireless headset adapter EHS40 to the USB
port of your phone, then connect your wireless
headset to the EHS40.
Bluetooth dongle
You can connect your phone to a Bluetooth-
enabled headset or mobile phone. The phone can
connect to two Bluetooth devices at the same time.
Using Bluetooth:
• Bluetooth headset: connect your Yealink
Bluetooth dongle to the USB port of your phone
and enable Bluetooth, then pair your phone with
Bluetooth headset. You can use your Bluetooth
headset to handle calls. Please refer to the user
guide of the Bluetooth headset for instructions.
• Mobile phone: connect your Yealink Bluetooth
dongle to the USB port of your phone and
enable Bluetooth, then pair your phone with
your mobile phone. You can then sync your
mobile contacts to your Yealink phone so it can
handle mobile calls.
Wi-Fi dongle
You can connect your Yealink T46U to a
wireless network.
To use Wi-Fi:
• Connect your Yealink Wi-Fi dongle to the USB
port of your phone, and enable Wi-Fi.
• Scan and select the desired wireless network
to connect.
14

General information
Important –999 or 112
emergency calls
• Your Cloud Voice number is
registered to a specific address,
so when you make a 999 or 112
call from your phone number,
that’s the address the emergency
services will see.
• If you use Cloud Voice at a
different address, the registered
address won’t automatically
change. So if your work location
changes, please let your
administrator know so they can
update your registered address.
• You might not be able to make
999 or 112 calls if there’s a power
or network failure, or you’re
using the service from an app
or mobile phone.
Safety information
Do not open the handset or the
base. This could expose you to high
voltages or other risks. If your phone
needs to be repaired, call us on 0800
389 0537 and we’ll be able to help.
Cleaning
Clean the handset and base with a
damp (not wet) cloth, or an antistatic
wipe. Never use household polish as
this will damage the product. Never
use a dry cloth as this may cause a
static shock.
Environmental
• Do not expose to direct sunlight.
• Make sure your phone is on a dry,
flat surface, not on a carpet or
anything which has fibres. Make
sure it can always get a free flow of
air over its surfaces.
• Do not submerge any part of your
product in water and do not use it
in damp or humid conditions, such
as bathrooms.
• Do not expose your product to
fire, explosive or other hazardous
conditions.
• There’s a slight chance your phone
could be damaged by an electrical
storm. Should this happen, contact
your BT service desk.
Product disposal instructions
• The symbol shown here
and on your phone means
your product is classed as
electrical or electronic equipment.
You shouldn’t throw it away with
other office waste once at the end
of its working life.
• The Waste of Electrical and
Electronic Equipment (WEEE)
Directive (2002/96/EC) has been
put in place to recycle products
using best available recovery and
recycling techniques to minimize
the impact on the environment,
treat any hazardous substances
and avoid the increasing landfill.
• Business users should contact
their suppliers and check the terms
and conditions of the purchase
contract and ensure that this
product is not mixed with other
commercial waste for disposal.
Guarantee
Your IP Phone is guaranteed for a
period of 12 months from the date
of purchase. Your guarantee covers
the repair or replacement of your
phone or any of its parts (other than
batteries) if they’re faulty or below
standard, or they break because of
bad workmanship or materials. If your
product is more than 28 days old, it
might be replaced with a refurbished
or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply
to defects that occur within the
12-month guarantee period.
• You provide proof of purchase.
• You’ll need to return your phone to
us according to our instructions.
• We don’t cover any faults or
problems that are caused by
accidents, misuse, fair wear and
tear, neglect, or if you’ve tried to
repair the equipment yourself.
This guarantee does not affect your
statutory rights.
15

Offices worldwide
The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject
to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2021. Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000.
July 2021
16
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