BT Yealink SIP-T40 User manual

BT One Phone
Yealink SIP-T40 phone user guide

2
What’s in this guide
1. Getting started 3
1.1 Got everything? 3
1.2 Set the position of your phone 4
1.3 Get connected 4
2. Getting to know your phone 6
2.1 Features and keys 6
2.2 Icons 7
2.3 LED status 8
3. Customise your phone 9
4. Features 10
4.1 Call waiting 10
4.2 Hotline 10
4.3 Auto redial 10
4.4 Do Not Disturb 10
5. Basic settings 11
5.1 Time and date 11
5.2 Screen backlight 11
5.3 Screen contrast 11
5.4 Ringtones 11
5.5 Key tones 11
5.6 Changing the phone unlock PIN 12
6. Advanced settings 12
7. Call history 12
8. Directory 13
9. Basic call features 13
9.1 Making calls 13
9.2 Answering calls 13
9.3 Ending calls 13
9.4 Redialling calls 13
9.5 Mute 14
9.6 Call hold and resume 14
9.7 Transferring a call 14
9.8 Conference call 14
9.9 Handing over calls to another device 15
9.10 Adjusting volume 15
10. BT One Phone portal 15
11. Help and support 15
Need help?
If you have any problems setting
up or using your Yealink IP Phone,
contact the BT One Phone helpdesk
on 0845 154 8844 (or 8844 from
a BT One Phone).

3
1. Getting started
Let’s get your new T40 set up
We’re here to help you get the very best from your new IP phone.
First, speak to your system administrator and check your phone is ready to be set up on
our BT One Phone SIP network. Then follow the simple instructions below.
In the box, you’ve got:
• IP phone.
• Handset.
• Handset cord.
• Phone stand.
• Ethernet cable.
SIP-T40
Handset Handset cord Phone stand Ethernet cable
1.1 Got everything?

4
1. Getting started
Click the phone stand into the back of your phone at the angle you’d like.1.2 Set the position of your phone
Connect your handset.
There are five ports on the back of your phone. The handset goes in port 1.
Connect your headset.
If you’re adding a wired headset to your phone, that goes into port 2.
1.3 Get connected
Desk Mount Method
BBB
404040
AAA
454545
12
A range of headsets are
available from BT.

5
1. Getting started
Connect the Ethernet cable
Connect your Ethernet cable between the internet port on the phone and a network port
(either on an in-line power switch/hub for power over Ethernet or in your network if
you’re using a separate power adapter). If you’re not sure how to do this, check with your
IT administrator.
Power adapter DC 5V (not supplied)Network lead
You may need to provide a local
power source to your phone. Your IT
administrator can help you with this.

6
2. Getting to know your phone
The most important parts of your T40 are the screen and the keypad.

2. Gettingtoknowyourphone.
Phonefeaturesandkeys.
ThemainhardwarecomponentsoftheSIP-T40PIPphonearetheLCDscreenandthe keypad.




Item
Description
①
LCDscreen
Showsinformationaboutcalls,messages,softkeys,time,dateandother
relevantdata:
•Callinformation—callerID,callduration.
•Icons(forexample,).
•Missedcalltextorsecondincomingcallerinformation.
•Prompttext(forexample,"Savingfile!").
•Timeanddate.
②
PowerindicatorLED
Indicatesphonestatus:
•Receivesanincomingcall—fastflashing.
③
Linekeys
UsedforDSSfunctions.
④
Softkey
Automaticallylabelledtoidentifytheircontext-sensitivefeatures.
⑤

Scrollthroughthedisplayedinformation.

Confirmsactionsandanswersincomingcalls.

Cancelsactions,rejectsincomingcalls.
2.1 Features and keys
Feature About this feature
1LCD screen
Tells you about calls, soft keys, time, date and
more, including:
• Call information like caller ID and call length
• Icons
• Missed calls or second incoming caller information
• Prompt text
• Time and date
2 Power LED Flashes fast when a call comes in
3 Line keys Used for call handling
4 Soft keys Can be programmed to do dierent things
5

2. Gettingtoknowyourphone.
Phonefeaturesandkeys.
ThemainhardwarecomponentsoftheSIP-T40PIPphonearetheLCDscreenandthe keypad.




Item
Description
①
LCDscreen
Showsinformationaboutcalls,messages,softkeys,time,dateandother
relevantdata:
•Callinformation—callerID,callduration.
•Icons(forexample,).
•Missedcalltextorsecondincomingcallerinformation.
•Prompttext(forexample,"Savingfile!").
•Timeanddate.
②
PowerindicatorLED
Indicatesphonestatus:
•Receivesanincomingcall—fastflashing.
③
Linekeys
UsedforDSSfunctions.
④
Softkey
Automaticallylabelledtoidentifytheircontext-sensitivefeatures.
⑤

Scrollthroughthedisplayedinformation.

Confirmsactionsandanswersincomingcalls.

Cancelsactions,rejectsincomingcalls.

2. Gettingtoknowyourphone.
Phonefeaturesandkeys.
ThemainhardwarecomponentsoftheSIP-T40PIPphonearetheLCDscreenandthe keypad.




Item
Description
①
LCDscreen
Showsinformationaboutcalls,messages,softkeys,time,dateandother
relevantdata:
•Callinformation—callerID,callduration.
•Icons(forexample,).
•Missedcalltextorsecondincomingcallerinformation.
•Prompttext(forexample,"Savingfile!").
•Timeanddate.
②
PowerindicatorLED
Indicatesphonestatus:
•Receivesanincomingcall—fastflashing.
③
Linekeys
UsedforDSSfunctions.
④
Softkey
Automaticallylabelledtoidentifytheircontext-sensitivefeatures.
⑤

Scrollthroughthedisplayedinformation.

Confirmsactionsandanswersincomingcalls.

Cancelsactions,rejectsincomingcalls.

2. Gettingtoknowyourphone.
Phonefeaturesandkeys.
ThemainhardwarecomponentsoftheSIP-T40PIPphonearetheLCDscreenandthe keypad.




Item
Description
①
LCDscreen
Showsinformationaboutcalls,messages,softkeys,time,dateandother
relevantdata:
•Callinformation—callerID,callduration.
•Icons(forexample,).
•Missedcalltextorsecondincomingcallerinformation.
•Prompttext(forexample,"Savingfile!").
•Timeanddate.
②
PowerindicatorLED
Indicatesphonestatus:
•Receivesanincomingcall—fastflashing.
③
Linekeys
UsedforDSSfunctions.
④
Softkey
Automaticallylabelledtoidentifytheircontext-sensitivefeatures.
⑤

Scrollthroughthedisplayedinformation.

Confirmsactionsandanswersincomingcalls.

Cancelsactions,rejectsincomingcalls.
Scroll through your on-screen options
Answers calls and conrms actions
Rejects calls and cancels actions
6

⑥
(Mutekey)
Togglesmutefeature.
⑦
(Headsetkey)
Togglestheheadsetmode.
⑧
(Messagekey)
Accessesvoicemails.
⑨
(Redialkey)
Redialsapreviouslydiallednumber.
⑩
Speakerphonekey
Togglesthehands-freespeakerphonemode.
⑪
Volumekey
Adjuststhevolumeofthehandset,headset,speaker,andringer.
⑫
Keypad
Providesthedigits,lettersandspecialcharactersincontext-sensitive
applications.
⑬
Speaker
Provideshands-free(speakerphone)audiooutput.
⑭
Hookswitch
Bounceswhenthehandsetispickedupandthephoneconnectstothe
line.Thephonedisconnectsfromthelinewhenthehandsetisreplaced
inthehandsetcradle.
⑮
Hookswitchtab
SecuresthehandsetinthehandsetcradlewhentheIPphoneismounted
vertically.

Displayicons.
IconsyoumayseeintheLCDscreenaredescribedinthefollowingtable:
Icon
Description

Networkisunavailable.

Theprivatelineregisterssuccessfully.

Registerfailed.

Registering.

Hands-freespeakerphonemode.

Handsetmode.

Headsetmode.

Autoanswer.

DoNotDisturb.

Callhold.
(Mute key) Turns mute on and o
7

⑥
(Mutekey)
Togglesmutefeature.
⑦
(Headsetkey)
Togglestheheadsetmode.
⑧
(Messagekey)
Accessesvoicemails.
⑨
(Redialkey)
Redialsapreviouslydiallednumber.
⑩
Speakerphonekey
Togglesthehands-freespeakerphonemode.
⑪
Volumekey
Adjuststhevolumeofthehandset,headset,speaker,andringer.
⑫
Keypad
Providesthedigits,lettersandspecialcharactersincontext-sensitive
applications.
⑬
Speaker
Provideshands-free(speakerphone)audiooutput.
⑭
Hookswitch
Bounceswhenthehandsetispickedupandthephoneconnectstothe
line.Thephonedisconnectsfromthelinewhenthehandsetisreplaced
inthehandsetcradle.
⑮
Hookswitchtab
SecuresthehandsetinthehandsetcradlewhentheIPphoneismounted
vertically.

Displayicons.
IconsyoumayseeintheLCDscreenaredescribedinthefollowingtable:
Icon
Description

Networkisunavailable.

Theprivatelineregisterssuccessfully.

Registerfailed.

Registering.

Hands-freespeakerphonemode.

Handsetmode.

Headsetmode.

Autoanswer.

DoNotDisturb.

Callhold.
(Headset key) Turns headset mode on and o
8

⑥
(Mutekey)
Togglesmutefeature.
⑦
(Headsetkey)
Togglestheheadsetmode.
⑧
(Messagekey)
Accessesvoicemails.
⑨
(Redialkey)
Redialsapreviouslydiallednumber.
⑩
Speakerphonekey
Togglesthehands-freespeakerphonemode.
⑪
Volumekey
Adjuststhevolumeofthehandset,headset,speaker,andringer.
⑫
Keypad
Providesthedigits,lettersandspecialcharactersincontext-sensitive
applications.
⑬
Speaker
Provideshands-free(speakerphone)audiooutput.
⑭
Hookswitch
Bounceswhenthehandsetispickedupandthephoneconnectstothe
line.Thephonedisconnectsfromthelinewhenthehandsetisreplaced
inthehandsetcradle.
⑮
Hookswitchtab
SecuresthehandsetinthehandsetcradlewhentheIPphoneismounted
vertically.

Displayicons.
IconsyoumayseeintheLCDscreenaredescribedinthefollowingtable:
Icon
Description

Networkisunavailable.

Theprivatelineregisterssuccessfully.

Registerfailed.

Registering.

Hands-freespeakerphonemode.

Handsetmode.

Headsetmode.

Autoanswer.

DoNotDisturb.

Callhold.
(Message key) Dials voicemail
9

⑥
(Mutekey)
Togglesmutefeature.
⑦
(Headsetkey)
Togglestheheadsetmode.
⑧
(Messagekey)
Accessesvoicemails.
⑨
(Redialkey)
Redialsapreviouslydiallednumber.
⑩
Speakerphonekey
Togglesthehands-freespeakerphonemode.
⑪
Volumekey
Adjuststhevolumeofthehandset,headset,speaker,andringer.
⑫
Keypad
Providesthedigits,lettersandspecialcharactersincontext-sensitive
applications.
⑬
Speaker
Provideshands-free(speakerphone)audiooutput.
⑭
Hookswitch
Bounceswhenthehandsetispickedupandthephoneconnectstothe
line.Thephonedisconnectsfromthelinewhenthehandsetisreplaced
inthehandsetcradle.
⑮
Hookswitchtab
SecuresthehandsetinthehandsetcradlewhentheIPphoneismounted
vertically.

Displayicons.
IconsyoumayseeintheLCDscreenaredescribedinthefollowingtable:
Icon
Description

Networkisunavailable.

Theprivatelineregisterssuccessfully.

Registerfailed.

Registering.

Hands-freespeakerphonemode.

Handsetmode.

Headsetmode.

Autoanswer.

DoNotDisturb.

Callhold.
(Redial key) Redials the last number you dialled

7
2. Getting to know your phone
You might see these icons on your phone’s screen. Here’s what they mean:2.2 Icons
Item Description
10 Speakerphone key Turns speakerphone on and o
11 Volume key Changes the handset, headset, speaker or ringer
volumes
12 Keypad Lets you enter numbers, letters and special characters
13 Speaker Plays speakerphone audio
14 Hookswitch
Bounces when the handset is picked up and the
phone connects to the line. Ends the call when
depressed as the handset is replaced.
15 Hookswitch tab Holds the handset in the phone cradle when the
phone is mounted vertically.
Icon Description

⑥
(Mutekey)
Togglesmutefeature.
⑦
(Headsetkey)
Togglestheheadsetmode.
⑧
(Messagekey)
Accessesvoicemails.
⑨
(Redialkey)
Redialsapreviouslydiallednumber.
⑩
Speakerphonekey
Togglesthehands-freespeakerphonemode.
⑪
Volumekey
Adjuststhevolumeofthehandset,headset,speaker,andringer.
⑫
Keypad
Providesthedigits,lettersandspecialcharactersincontext-sensitive
applications.
⑬
Speaker
Provideshands-free(speakerphone)audiooutput.
⑭
Hookswitch
Bounceswhenthehandsetispickedupandthephoneconnectstothe
line.Thephonedisconnectsfromthelinewhenthehandsetisreplaced
inthehandsetcradle.
⑮
Hookswitchtab
SecuresthehandsetinthehandsetcradlewhentheIPphoneismounted
vertically.

Displayicons.
IconsyoumayseeintheLCDscreenaredescribedinthefollowingtable:
Icon
Description

Networkisunavailable.

Theprivatelineregisterssuccessfully.

Registerfailed.

Registering.

Hands-freespeakerphonemode.

Handsetmode.

Headsetmode.

Autoanswer.

DoNotDisturb.

Callhold.
Network is unavailable

⑥
(Mutekey)
Togglesmutefeature.
⑦
(Headsetkey)
Togglestheheadsetmode.
⑧
(Messagekey)
Accessesvoicemails.
⑨
(Redialkey)
Redialsapreviouslydiallednumber.
⑩
Speakerphonekey
Togglesthehands-freespeakerphonemode.
⑪
Volumekey
Adjuststhevolumeofthehandset,headset,speaker,andringer.
⑫
Keypad
Providesthedigits,lettersandspecialcharactersincontext-sensitive
applications.
⑬
Speaker
Provideshands-free(speakerphone)audiooutput.
⑭
Hookswitch
Bounceswhenthehandsetispickedupandthephoneconnectstothe
line.Thephonedisconnectsfromthelinewhenthehandsetisreplaced
inthehandsetcradle.
⑮
Hookswitchtab
SecuresthehandsetinthehandsetcradlewhentheIPphoneismounted
vertically.

Displayicons.
IconsyoumayseeintheLCDscreenaredescribedinthefollowingtable:
Icon
Description

Networkisunavailable.

Theprivatelineregisterssuccessfully.

Registerfailed.

Registering.

Hands-freespeakerphonemode.

Handsetmode.

Headsetmode.

Autoanswer.

DoNotDisturb.

Callhold.
Your phone is ready to use

⑥
(Mutekey)
Togglesmutefeature.
⑦
(Headsetkey)
Togglestheheadsetmode.
⑧
(Messagekey)
Accessesvoicemails.
⑨
(Redialkey)
Redialsapreviouslydiallednumber.
⑩
Speakerphonekey
Togglesthehands-freespeakerphonemode.
⑪
Volumekey
Adjuststhevolumeofthehandset,headset,speaker,andringer.
⑫
Keypad
Providesthedigits,lettersandspecialcharactersincontext-sensitive
applications.
⑬
Speaker
Provideshands-free(speakerphone)audiooutput.
⑭
Hookswitch
Bounceswhenthehandsetispickedupandthephoneconnectstothe
line.Thephonedisconnectsfromthelinewhenthehandsetisreplaced
inthehandsetcradle.
⑮
Hookswitchtab
SecuresthehandsetinthehandsetcradlewhentheIPphoneismounted
vertically.

Displayicons.
IconsyoumayseeintheLCDscreenaredescribedinthefollowingtable:
Icon
Description

Networkisunavailable.

Theprivatelineregisterssuccessfully.

Registerfailed.

Registering.

Hands-freespeakerphonemode.

Handsetmode.

Headsetmode.

Autoanswer.

DoNotDisturb.

Callhold.
There’s a problem with your phone

⑥
(Mutekey)
Togglesmutefeature.
⑦
(Headsetkey)
Togglestheheadsetmode.
⑧
(Messagekey)
Accessesvoicemails.
⑨
(Redialkey)
Redialsapreviouslydiallednumber.
⑩
Speakerphonekey
Togglesthehands-freespeakerphonemode.
⑪
Volumekey
Adjuststhevolumeofthehandset,headset,speaker,andringer.
⑫
Keypad
Providesthedigits,lettersandspecialcharactersincontext-sensitive
applications.
⑬
Speaker
Provideshands-free(speakerphone)audiooutput.
⑭
Hookswitch
Bounceswhenthehandsetispickedupandthephoneconnectstothe
line.Thephonedisconnectsfromthelinewhenthehandsetisreplaced
inthehandsetcradle.
⑮
Hookswitchtab
SecuresthehandsetinthehandsetcradlewhentheIPphoneismounted
vertically.

Displayicons.
IconsyoumayseeintheLCDscreenaredescribedinthefollowingtable:
Icon
Description

Networkisunavailable.

Theprivatelineregisterssuccessfully.

Registerfailed.

Registering.

Hands-freespeakerphonemode.

Handsetmode.

Headsetmode.

Autoanswer.

DoNotDisturb.

Callhold.
Your phone is starting up

⑥
(Mutekey)
Togglesmutefeature.
⑦
(Headsetkey)
Togglestheheadsetmode.
⑧
(Messagekey)
Accessesvoicemails.
⑨
(Redialkey)
Redialsapreviouslydiallednumber.
⑩
Speakerphonekey
Togglesthehands-freespeakerphonemode.
⑪
Volumekey
Adjuststhevolumeofthehandset,headset,speaker,andringer.
⑫
Keypad
Providesthedigits,lettersandspecialcharactersincontext-sensitive
applications.
⑬
Speaker
Provideshands-free(speakerphone)audiooutput.
⑭
Hookswitch
Bounceswhenthehandsetispickedupandthephoneconnectstothe
line.Thephonedisconnectsfromthelinewhenthehandsetisreplaced
inthehandsetcradle.
⑮
Hookswitchtab
SecuresthehandsetinthehandsetcradlewhentheIPphoneismounted
vertically.

Displayicons.
IconsyoumayseeintheLCDscreenaredescribedinthefollowingtable:
Icon
Description

Networkisunavailable.

Theprivatelineregisterssuccessfully.

Registerfailed.

Registering.

Hands-freespeakerphonemode.

Handsetmode.

Headsetmode.

Autoanswer.

DoNotDisturb.

Callhold.
You’re on speakerphone

⑥
(Mutekey)
Togglesmutefeature.
⑦
(Headsetkey)
Togglestheheadsetmode.
⑧
(Messagekey)
Accessesvoicemails.
⑨
(Redialkey)
Redialsapreviouslydiallednumber.
⑩
Speakerphonekey
Togglesthehands-freespeakerphonemode.
⑪
Volumekey
Adjuststhevolumeofthehandset,headset,speaker,andringer.
⑫
Keypad
Providesthedigits,lettersandspecialcharactersincontext-sensitive
applications.
⑬
Speaker
Provideshands-free(speakerphone)audiooutput.
⑭
Hookswitch
Bounceswhenthehandsetispickedupandthephoneconnectstothe
line.Thephonedisconnectsfromthelinewhenthehandsetisreplaced
inthehandsetcradle.
⑮
Hookswitchtab
SecuresthehandsetinthehandsetcradlewhentheIPphoneismounted
vertically.

Displayicons.
IconsyoumayseeintheLCDscreenaredescribedinthefollowingtable:
Icon
Description

Networkisunavailable.

Theprivatelineregisterssuccessfully.

Registerfailed.

Registering.

Hands-freespeakerphonemode.

Handsetmode.

Headsetmode.

Autoanswer.

DoNotDisturb.

Callhold.
Handset mode

⑥
(Mutekey)
Togglesmutefeature.
⑦
(Headsetkey)
Togglestheheadsetmode.
⑧
(Messagekey)
Accessesvoicemails.
⑨
(Redialkey)
Redialsapreviouslydiallednumber.
⑩
Speakerphonekey
Togglesthehands-freespeakerphonemode.
⑪
Volumekey
Adjuststhevolumeofthehandset,headset,speaker,andringer.
⑫
Keypad
Providesthedigits,lettersandspecialcharactersincontext-sensitive
applications.
⑬
Speaker
Provideshands-free(speakerphone)audiooutput.
⑭
Hookswitch
Bounceswhenthehandsetispickedupandthephoneconnectstothe
line.Thephonedisconnectsfromthelinewhenthehandsetisreplaced
inthehandsetcradle.
⑮
Hookswitchtab
SecuresthehandsetinthehandsetcradlewhentheIPphoneismounted
vertically.

Displayicons.
IconsyoumayseeintheLCDscreenaredescribedinthefollowingtable:
Icon
Description

Networkisunavailable.

Theprivatelineregisterssuccessfully.

Registerfailed.

Registering.

Hands-freespeakerphonemode.

Handsetmode.

Headsetmode.

Autoanswer.

DoNotDisturb.

Callhold.
Headset mode

⑥
(Mutekey)
Togglesmutefeature.
⑦
(Headsetkey)
Togglestheheadsetmode.
⑧
(Messagekey)
Accessesvoicemails.
⑨
(Redialkey)
Redialsapreviouslydiallednumber.
⑩
Speakerphonekey
Togglesthehands-freespeakerphonemode.
⑪
Volumekey
Adjuststhevolumeofthehandset,headset,speaker,andringer.
⑫
Keypad
Providesthedigits,lettersandspecialcharactersincontext-sensitive
applications.
⑬
Speaker
Provideshands-free(speakerphone)audiooutput.
⑭
Hookswitch
Bounceswhenthehandsetispickedupandthephoneconnectstothe
line.Thephonedisconnectsfromthelinewhenthehandsetisreplaced
inthehandsetcradle.
⑮
Hookswitchtab
SecuresthehandsetinthehandsetcradlewhentheIPphoneismounted
vertically.

Displayicons.
IconsyoumayseeintheLCDscreenaredescribedinthefollowingtable:
Icon
Description

Networkisunavailable.

Theprivatelineregisterssuccessfully.

Registerfailed.

Registering.

Hands-freespeakerphonemode.

Handsetmode.

Headsetmode.

Autoanswer.

DoNotDisturb.

Callhold.
Do not disturb

Icon
Description

Ringervolumeis0.

Phonelock.

Callmute.

Receivedcalls.

Placedcalls.

LEDstatus.
PowerindicatorLED
LEDstatus 
Description
Solidred 
Thephoneisinitialising. 
Fastflashingred(300ms) 
Thephoneisringing. 
Off 
Thephoneispoweredoff. 
Thephoneisidle.
Thephoneisbusy. 
Thecallisplacedonholdorisheld.
Thecallismuted. 

LinekeyLEDs(thereare3linekeys)
LEDstatus 
Description
Solidgreen 
Thelineisseized. 
Thelineisinconversation. 
Fastflashinggreen 
Thelinereceivesanincomingcall. 
Slowflashinggreen 
Thecallisplacedonhold. 
Off 
Thelineisinactive. 

 
Your phone’s on silent

Icon
Description

Ringervolumeis0.

Phonelock.

Callmute.

Receivedcalls.

Placedcalls.

LEDstatus.
PowerindicatorLED
LEDstatus 
Description
Solidred 
Thephoneisinitialising. 
Fastflashingred(300ms) 
Thephoneisringing. 
Off 
Thephoneispoweredoff. 
Thephoneisidle.
Thephoneisbusy. 
Thecallisplacedonholdorisheld.
Thecallismuted. 

LinekeyLEDs(thereare3linekeys)
LEDstatus 
Description
Solidgreen 
Thelineisseized. 
Thelineisinconversation. 
Fastflashinggreen 
Thelinereceivesanincomingcall. 
Slowflashinggreen 
Thecallisplacedonhold. 
Off 
Thelineisinactive. 

 
Phone lock

Icon
Description

Ringervolumeis0.

Phonelock.

Callmute.

Receivedcalls.

Placedcalls.

LEDstatus.
PowerindicatorLED
LEDstatus 
Description
Solidred 
Thephoneisinitialising. 
Fastflashingred(300ms) 
Thephoneisringing. 
Off 
Thephoneispoweredoff. 
Thephoneisidle.
Thephoneisbusy. 
Thecallisplacedonholdorisheld.
Thecallismuted. 

LinekeyLEDs(thereare3linekeys)
LEDstatus 
Description
Solidgreen 
Thelineisseized. 
Thelineisinconversation. 
Fastflashinggreen 
Thelinereceivesanincomingcall. 
Slowflashinggreen 
Thecallisplacedonhold. 
Off 
Thelineisinactive. 

 
Call mute

Icon
Description

Ringervolumeis0.

Phonelock.

Callmute.

Receivedcalls.

Placedcalls.

LEDstatus.
PowerindicatorLED
LEDstatus 
Description
Solidred 
Thephoneisinitialising. 
Fastflashingred(300ms) 
Thephoneisringing. 
Off 
Thephoneispoweredoff. 
Thephoneisidle.
Thephoneisbusy. 
Thecallisplacedonholdorisheld.
Thecallismuted. 

LinekeyLEDs(thereare3linekeys)
LEDstatus 
Description
Solidgreen 
Thelineisseized. 
Thelineisinconversation. 
Fastflashinggreen 
Thelinereceivesanincomingcall. 
Slowflashinggreen 
Thecallisplacedonhold. 
Off 
Thelineisinactive. 

 
Received calls

Icon
Description

Ringervolumeis0.

Phonelock.

Callmute.

Receivedcalls.

Placedcalls.

LEDstatus.
PowerindicatorLED
LEDstatus 
Description
Solidred 
Thephoneisinitialising. 
Fastflashingred(300ms) 
Thephoneisringing. 
Off 
Thephoneispoweredoff. 
Thephoneisidle.
Thephoneisbusy. 
Thecallisplacedonholdorisheld.
Thecallismuted. 

LinekeyLEDs(thereare3linekeys)
LEDstatus 
Description
Solidgreen 
Thelineisseized. 
Thelineisinconversation. 
Fastflashinggreen 
Thelinereceivesanincomingcall. 
Slowflashinggreen 
Thecallisplacedonhold. 
Off 
Thelineisinactive. 

 
Placed calls
Missed calls

8
2. Getting to know your phone
Power LED
Line key LED
2.3 LED status
LED What it means
Solid red Your phone is starting up
Fast ashing red Your phone is ringing
O Your phone is o, idle, busy, on hold or on mute
LED What it means
Solid green The line is taken
The line is being used
Fast ashing green There’s a call coming in
O The line is inactive
A call is on hold

9
3. Customise your phone
It’s easy to set up your phone with the features you want. To turn a feature on or off,
just press the menu soft key then follow the instructions for that feature in section
4. Here’s a list of the features you can choose from.
Features
Call waiting
Hotline
Auto redial
Do Not Disturb (DND)
Basic settings
Time & date (format)
Display (backlight (timer) and contrast)
Sound (ring tones and key tone)
Change PIN
Advanced settings
Password
Phone lock
History
All calls
Directory
All contacts (corporate directory)

10
4. Features
4.1 Call waiting The call waiting feature lets you know when you’re getting a call while you’re on another one.
You can choose to turn call waiting on or off. To do this, go to Menu > Features > Call
Waiting. Use the left or right scroll buttons to select on or off, then press save to finish.
This section will help you to set up the features on your T40.
4.2 Hotline The hotline feature lets you automatically dial a number when you pick up the handset or
press the speaker button.
To set up a hotline go to menu > features > hotline then press enter or OK.
In the hotline number field enter the hotline number you’d like to set. If you want to delay
the call, use the up or down scroll buttons to get to hotline delay. Enter the delay value
from 0 to 10 (0 = no delay, immediate dial; 1 to 10 = a dial delay of one to ten seconds).
4.4 Do Not Disturb Do not disturb stops your phone from ringing and sends the call to your voicemail. This
feature depends on how you’ve set up your phone. If you need help, speak to your IT
administrator.
4.3 Auto redial Auto redial lets you automatically redial a number that you called and wasn’t answered. To
set up auto redial go to menu > features > auto redial. Use the left or right scroll buttons
to switch this function on or off. To set up a redial interval, press the down scroll button
and enter the time you’d like in between calls. This can be from between 1 to 300 seconds.
Press the down scroll button again to set the redial times (again from 1 to 300 seconds).
When navigating through the menu
you can use the Enter or OK buttons
to access a feature. If shown, you can
also access an option by pressing the
number shown for that feature using
the dial pad.

11
5. Basic settings
5.1 Time and date
5.2 Screen backlight
5.3 Screen contrast
5.4 Ringtones
5.5 Key tones
To set the date and time format, press menu > basic settings > time & date > time & date
format, then press enter or OK.
Use the left & right scroll buttons to select the time format you’d like (12 or
24 hour clock).
To set the Date Format press the Down scroll button again, then use the Left and Right
scroll buttons to select the preferred formats – there’s a choice of DD-MMM-YY,
YYYY-MM-DD, DD/MM/YYYY; MM/DD/YY; DD MMM YYYY; WWW DD MMM and
WWW MMM DD. Press Save to finish.
This option lets you set your screen’s backlight time. Go to menu > settings > basic
settings > display > backlight, then press enter or OK.
Using the left or right scroll buttons, search for the timer you’d like to apply. You can
choose between always on, always off, 15 seconds, 30 seconds, 15, 30, 60, 120, 300,
600 or 1800 seconds. After choosing your timer, press save to finish.
To change the screen contrast, go to menu > settings > basic settings > display contrast,
then use the left and right scroll buttons to choose a contrast between 1 and 10. Press
save to finish.
To change your ringtone, go to menu > settings > basic settings > sound > ringtones,
then press enter or OK. You’ll see your extension number. Use the scroll buttons to
highlight it, then press enter or OK. You’ll see a list of ringtones to choose from. Scroll
through the list, highlight the ringtone you’d like and press save.
You can turn your key sounds on or off. To do this, go to menu > settings > basic settings
> sound > key tone. Using the left or right scroll buttons, choose either enabled or
disabled and then press save.
Here’s how to set up your phone’s basic settings.

12
5. Basic settings
6. Advanced settings
7. Call history
To see a list of all calls you’ve made, received or missed, press the history option. Use the
up or down scroll buttons to search for a call. To make a call from the list, just press send
(or OK twice).
You can use the option soft key to get to more functions such as detail, where you can see
more information about a call (like date, time and how long it was).
5.6 Changing the phone unlock PIN The default setting is no PIN set. To set up or change the phone unlock PIN, go to
menu > settings > basic settings > change PIN and press enter or OK. Then scroll
down to new PIN and choose a four digit PIN. Scroll down again to confirm it,
then click save.
To change your advanced settings, you’ll need to enter the default password,
which is 123456.
Then press enter, OK or 1to go to the phone lock menu. Using the left and right
scroll buttons, select enable and then press save. You can disable your phone lock in
the same menu.
To lock your phone when you’re not using it, press and hold the # button on
your keypad.
You can set up a lock to protect your
phone. You’ll need a PIN to unlock it.
Before you can set this up, turn on the
phone lock in advanced settings.
To enter names or numbers, press the
abc button. You’ll see options for
uppercase (ABC), alpha numeric (2aB)
and numeric (123).

13
8. Directory
9. Basic call features
To get to the directory, press the Dir button. You’ll see these soft keys:
• Back takes you to the previous screen.
• AddGr isn’t used.
• Search to look for a contact
• Enter selects the group you’ve highlighted in the list.
Corporate is where you can search for all your colleagues and company contacts.
9.1 Making calls
9.2 Answering calls
9.3 Ending calls
9.4 Redialling calls
There are three ways to make a call:
Pick up the handset, dial the number and press #Send
With the handset on the hook, press the speakerphone key , dial the number
and press #Send.
With a headset connected, press the headset key , dial the number press #Send.
You can answer a call in three ways:
Pick up the handset.
Press the speakerphone key.
Press the headset key with your headset connected.
To end a call:
Put the handset down or press cancel .
Press speakerphone or cancel
Press cancel with your headset connected.
To redial a number, press redial to get to the placed calls list. Then press up or
down to find and select the number you want to redial. Then press redial again
or send.
If you’d like to see an updated version
of the corporate directory, just restart
your phone by unplugging the
Ethernet cable, then plugging it back.
You can switch call mode during a call by
pressing the headset or speakerphone
key or by picking up the handset.
You can reject an incoming call by
pressing the reject soft key.

14
9. Basic call features
9.5 Mute
9.6 Call hold and resume
9.8 Conference call
9.7 Transferring a call
Press mute during a call so you can hear the other party but they can’t hear you.
Press it again to unmute.
Press tran during a call to put it on hold. To go back on the call, press resume.
You can also make a conference call with up to three people (including you). To do this:
• During a call, press tran which will put the call on hold
• Enter the number of the person you’d like to join your conference call, and press tran again
• When the person you called answers, press conf
To end a conference call, press cancel. That’ll disconnect all parties.
It’s easy to transfer calls. The way you do it depends on whether you’d like to speak to the
person you’re transferring to first.
To transfer a call without talking to the person first:
• When you get a call press tran which will put the call on hold
• Dial the number you’d like to transfer to
• Press tran again
• Press the cancel soft key or hang up.
To cancel the transfer, press the resume soft key.
To transfer a call after talking to the person first:
• When you get a call, press tran, which will put the call on hold
• Dial the number you’d like to transfer the call to
• Press tran again
• When they answer the call, you can speak to them, then press cancel or hang up.
If you’d like to cancel the transfer after you’ve spoken to the person you’re transferring
the call to, press resume.

15
9. Basic call features
9.9 Handing over calls to
another device
9.10 Adjusting volume
If you’ve got a SIP phone added as a SIP extra to your subscription and want to hand an
active call over to another device, press #Send then 0 (zero). The other phone will start
ringing. The call will transfer automatically when you answer the other phone.
To change the ringer volume, press volume when you’re not using the phone.
To adjust the volume on the handset, speakerphone or headset, press the volume during
a call.
10. BT One Phone portal
11. Help and support
Our portal helps you manage your phone settings and preferences, making it easy for you
work smart on the move. You’ll find it at portal.btonephone.com
If you change your portal password, your phone might stop working. If that happens, just
reboot it by unplugging the Ethernet cable and then plugging it back in again.
If you need help, and your administrator is unable to assist you, we have a
dedicated helpdesk for orders, billing, faults, general queries and for lost, stolen
or replacement SIMs. To contact the helpdesk, call 0845 154 8844 and select
the required menu option.
The helpdesk is open Monday to Friday 8am to 6pm. To report lost or stolen SIMs,
you can contact us 24/7 using the same number.
Or you could try any of these other sources of help:
• You can refer to the FAQs that are available at bt.com/btonephonehelp
and on the BT One Phone portal.
• You can contact us via email at care.bt[email protected]
Oces Worldwide
The services described in this publication are subject to availability and may be modied from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2016. Registered oce: 81 Newgate Street, London EC1A 7AJ. Registered
in England No. 1800000.
November 2017